4218 N. 9th Ave. Cell Phone: (602) 400-3530Phoenix, AZ. 85013 E-mail: bneal2@cox.net

Brian Neal Objective: To obtain a challenging position that will utilize my talents with potential for

growth and advancement.

Education/Certifications:

1982-1987 Streamwood High School, Streamwood, IL (Graduated/Diploma)1988-1990 United States Air Force - (Pneudraulics Specialist)

1/1998 Engel Operators Course3/1998 Engel Maintenance Course8/1999 Toyo Maintenance Course2007 Devry University – Major in Business Management/Accounting (No Diploma)2011 ITIL V 3.0 Foundations

Software: MS Office (Word, Excel, Power Point, etc.), Power Pivot, MS Works, Lotus Notes, Internet Explorer, Google Chrome, Windows 95 / 98 /2000/NT/XP/Vista/7/8, Photo Shop Pro, Maximo (MRO and IBM versions), Tivoli Web timesheets, SharePoint, and Service Now.

ProfessionalExperience

10/08-present AAA NCNU Change Management Analyst

Conduct day to day management of the change management process. Ensure changes are executed in line with standard operating procedures. This includes where necessary coaching and supporting staff through the process.Review Change Orders to assure Change Management Policies, Processes, and Procedures are followed.Apply a structured change management approach and methodology for the people side change caused by projects, change efforts, and maintenance activitiesInteract with different IT groups to manage, escalate and resolve Change Management Process and System issues and additionally, projects related to the additional ITIL processes that impact the Change Management ProcessDevelop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.Provide KPI Metrics and Process Evaluation to Management, Business, and Technology Teams Host the CAB (Change Advisory Board) meeting, compose, verify and distribute the CAB agenda. Work with project teams to integrate change management activities into the overall project plan.Enable ongoing process improvements and develop/design requirements for new or enhanced Change Management Processes.Develop, Design, and Maintain Change Management Process and System training materials and documentation on the Change Management SharePoint siteHost web based and/or in-house presentations and workshops for new process enhancements or Change Management system functionality to Management, Business, and Technical Groups as requiredWork with Incident, Problem, Release, Configuration and CMBD Leads to integrate and test the Change Management Process and System with the additional ITIL Processes.

03/08-10/08 AAA NCNU WTS System Administrator/Application Services Analyst

Process requests to add, change, or close projects. Process requests for special reports. Enforce standards. ID problems and find solutions. Manage posting of B100s & W118s to finance for project funding. Troubleshoot problems with posting of project codes and Change Requests.

08/04-03/08 Gila River Indian community Department of Corrections Corrections Officer

Perform duties as a programs officer by teaching inmates and officers/supervisors how to use a computer and Microsoft Office applications. I used to perform duties as a correctional officer in a Native American jail. Manage 30 to 110 inmates alone. I was an Officer in Charge on 2 different shifts under different supervisors managing over 300 inmates and 6 officers. I also worked with Gila River Indian Community Courts as Court Liaison.

07/04-08/04 CLP Skilled Trade Solutions Electrician

I performed duties as an electrician in an industrial setting for different companies. CLP is a temporary employment agency for the trades.

05/04-07/04 Avondale Mitsubishi, Avondale, AZ Car Salesman

Sell new and used cars

05/02-07/04 Ropak Central, Elk Grove Village, IL Journeyman Maintenance Technician I performed all pneumatic, hydraulic, and electrical maintenance for building, machinery, automation, and support equipment. Troubleshoot, repair, build, and modify electrical, pneumatic, and hydraulic aspects of machinery to meet production needs. Build and repair automated fixtures and P.L.C. controllers. Maintain maintenance inventory and ordering of all maintenance parts. Trained apprentice maintenance techs. I supervised maintenance department when the Maintenance Manager was unavailable.

09/01-03/02 Master Molded Products, Elgin, IL. Journeyman Maintenance Technician I performed all pneumatic, hydraulic, and electrical maintenance for building, machinery, and support equipment. Trained apprentice maintenance techs.

06/00-09/01 C laire Manufacturing, Addison, IL Production Engineer/Purchasing Agent/Maintenance Manager

Oversaw and managed all production line improvements, building improvements and repairs, ordering of parts and supplies for production and maintenance. I researched the lowest costs and highest quality goods for production supplies, maintenance supplies and equipment. I maintained expenses within a pre-determined annual budget. Negotiated quotes with contractors and suppliers. Monitored and updated records and track current inventory on hand and implemented a new inventory management system. Oversaw and managed all maintenance personnel for projects, repairs, and improvements as necessary on equipment and building. I worked with local agencies to issue required licenses and permits. Designed and built improvements for production area including a complete production line update to double production capacity.

03/00-06/00 Senior Flexonics, Bartlett, IL. Maintenance Technician

I performed all pneumatic, hydraulic and electrical maintenance for machinery, and welders

09/99-03/00 Wise Hamlin Plastics, St. Charles, IL Maintenance Technician

I performed all pneumatic, hydraulic and electrical maintenance for machinery, support equipment and building.

03/98-09/99 Fabrik Molded Plastics, McHenry, IL Maintenance Technician

I performed all pneumatic, hydraulic and electrical maintenance for machinery, support equipment and building.

09/93-03/98 Suburban Plastics, Elgin, IL Maintenance Supervisor

Supervised, directed, and trained 6 maintenance technicians and oversaw all aspects of maintenance for equipment and building. Troubleshoot, repair, and modify all electrical, pneumatic, and hydraulic aspects of all machinery. Build and repair fixtures and P.L.C. controllers. Maintain maintenance inventory and ordering of all maintenance parts. Negotiated quotes with various suppliers and contractors. Found lower cost supplies and equipment for the company. Set up a preventative maintenance program for machinery and support equipment. I worked with engineers to improve production and design fixtures and add-ons to machinery.