A fork in the road…Ohio MGMA State Conference

August 23, 2013

Crowne Plaza Columbus North

A fork in the road…Ohio MGMA State Conference

Conference AgendaAugust 23, 2013

7:15am – 8:15am Attendee Check-In/Registration and Networking Breakfast

7:15am – 3:00pm Exhibits Open

8:00am – 8:15am Welcome and Program Introductions

– Steve Davies, MS, MBA

8:15am – 9:30am Easier Said Than Done: Leading People During Times of Change

– Chris Clarke-Epstein, CSPHere’s the deal. There’s change—there’s lots of change. Everyone expects you, the leader, to be positive enough for the whole team. Change is easy for you,

right? You are the leader after all—how in charge of things do you feel these days? Change aff ects a leader twice—fi rst as you work though all the issues for

yourself, and second, as you do your job helping others through change. During this interactive session, you’ll have the opportunity to think about the way

change places demands on leaders. You’ll discover your most common reaction to change, how eff ective your reaction is, and how your reaction infl uences

the behaviors of others in your organization. We’ll identify and explore key skills that will help you develop into a focused leader as you face what’s next in

your world.

9:30am – 10:30am Accountable Care Organizations: Getting Ready For ACO Participation

– John P. Schmitt, Ph.D.In 2010 there were 10 ACOs in the nation, in January of 2013 there were 428 in 49 states-a 40 fold increase in three years. Currently about 12% of the nation’s

insured population are participating in ACOs. Further, both government and commercial payers report plans to surge forward in the next three to fi ve years

to get the remainder of their insureds into ACO-like arrangements. This session explains how ACOs work and how medical groups can assess their readiness

to participate in them. It will also provide insight into how Health Insurance (Marketplace) Exchanges will impact medical practices and what medical

practices should expect from payers participating in the Exchanges.

10:30am – 11:00am Networking Break with Exhibitors

11:00am – 12:00pm Accountable Care Contracting: Negotiation Priorities And Strategies

– John P. Schmitt, Ph.D.Accountable care organization (ACO) contracts are very diff erent from traditional fee-for service contracts. Few medical practices have experience with risk

sharing arrangements, data reporting requirements and contractual terms inherent in ACO contracts. Successful ACO contracting will hinge on the ability of

medical groups to improve payer trust levels and align payer-provider operational goals. This interactive session will introduce a contracting methodology

reported in the February 2013 issue of MGMA’s Connexion journal. Attendees will learn to use a new tool described in the article, the “accountable care

contracting matrix”, to determine ACO contracting priorities and negotiation strategies.

12:00pm – 12:45pm Ohio MGMA Business Meeting and Ohio Legislative Updates

– Ohio MGMA Board of Directors and Offi cers

12:45pm – 1:30pm Networking Luncheon

ACMPE Update Breakout Luncheon

– Michael O’Connell, MHA, FACHE, FACMPE

1:30pm – 2:30pm Measuring the Patient Experience

– Patty Riskind, Press Ganey Associates Inc.The Clinician & Group CAHPS survey requirement is right around the corner. Is your medical practice prepared? CMS has already initiated the ACO CAHPS

survey, NCQA has its Patient-Centered Medical Home CAHPS version, and the American Board of Medical Specialties will soon include CGCAHPS as part

of Maintenance of Certifi cation. What’s next? When will public reporting of patient experience become a reality for doctors? Get the latest update on

measuring patient satisfaction using CGCAHPS and fi nd out how to be prepared.

2:30pm – 3:00pm Networking Break with Exhibitors

3:00pm – 3:10pm Door Prize Giveaways in General Session Room

3:10pm – 4:10pm Improving Practice Profi tability – Getting Ready for Alternative Payments

– Owen J. Dahl, MBA, FACHE, LSSMBBIn this session we will review the overall profi tability of your practice. Obviously it starts with the revenue cycle with increase in private pay dollars here. But

where do you go when fee for service payments reduce and alternatives such as bundled, global, or capitation become the majority of your payments? At

that point, the cost of doing business will become more critical. We will review your current revenue cycle, how it could change in the future, and how to

determine what it really costs to see a patient. In this session we will identify gaps in your current revenue cycle and what can be done to fi x them, Develop

models to determine your true cost of doing business and identify key performance indicators, frequency, and trend analysis of all to insure a stable and

successful profi t picture.

4:10pm – 4:20pm Final Announcements and Closing

Conference Registration & General Information

Conference Speakers

CONFERENCE LOCATION AND HOTEL RESERVATIONS

Crowne Plaza Columbus North

6500 Doubletree Avenue • Columbus, Ohio 43229

Phone: (614) 885-1885 • Fax: (614) 885-7222

http://www.cpcolumbusnorth.com/

The Crowne Plaza Columbus North is located amidst the thriving business community on the north side

of Columbus, Ohio just 14.6 miles from Port Columbus International Airport (CMH). A limited number of

rooms have been reserved at a special room rate of $98 per night + applicable taxes. Reservations must

be received on or before Wednesday, July 31, 2013 or until room block is fi lled, whichever comes fi rst. Please make your hotel reservation directly with the

Hotel's reservation department by calling (614) 885-1885 or the toll free number 800-996-8916. You must identify the name of our group to receive the

above quoted rate: OHIO MGMA

CANCELLATION, SUBSTITUTION & REFUND POLICYCancellations received in writing to main@ohiomgma.com prior to 5:00pm, July 31, 2013 are subject to a $50 processing fee. Cancellations after 5:00pm, July

31, 2013 and no-shows cannot be refunded. Substitutions from within the same group are acceptable and can be made at no charge. Substitutions must be

sent via email to main@ohiomgma.com in order to ensure we have proper registration materials and information for the conference.

WHAT YOU SHOULD WEARBusiness casual attire is appropriate for all conference sessions and functions. Please remember that conference room temperatures tend to fl uctuate. We

recommend bringing a light jacket or sweater to maintain your comfort.

EARN ACMPE CREDITAmerican College of Medical Practice Executives (ACMPE) credit hours have been assigned to this program. Ohio MGMA is not a registered Continuing

Education (CPE) sponsor with the Accountancy Board of Ohio. CPAs may claim credit hours off ered by sponsors not registered with the Board. However,

each CPA must exercise judgement in selecting courses and claiming credit for only those courses that contribute to the CPA’s professional competence.

Ohio MGMA will supply, upon request, a certifi cate of attendance for this conference.

Chris Clarke-Epstein, CSPChange101Chris Clarke-Epstein, CSP is a change expert who has spent

the last 28 years challenging diverse groups including

senior leadership teams, middle management supervisors,

and health care professionals to apply new knowledge. Her

presentations blend insightful content based on sound theory

and innovative activities designed to inspire practical solutions—delivered with

infectious enthusiasm that sends participants home eager to apply what they’ve

learned.

Author of and contributor to more than 15 books, Chris teaches and writes

in critical areas such as understanding the dynamics of change, delivering

eff ective feedback, dealing with confl ict, and building high performance teams.

Her skills have taken her around the world working for clients such as Deloitte,

AHA, Sherman Hospital, MGMA, NML, Marshfi eld Clinic and Aurora Healthcare

System. Chris served as adjunct faculty at the Center for Telecommunication/

USC, is a Certifi ed Speaking Professional, a Certifi ed Health Consultant from the

BCBS Association, and is past president of the National Speakers Association.

John P. Schmitt Ph.D.President & CEO

Reliance Consulting Group, LLCAs CEO and Managing Director of Reliance Consulting Group

(RCG), John P. Schmitt plays an integral role in advising

healthcare clients on managed care processes and health

reform developments. Dr. Schmitt founded RCG in November 2011. Prior to

starting RCG, Dr. Schmitt was Director, Subject Matter Expert in Managed Care

for Navigant, a world-wide healthcare consulting fi rm. He has more than 30

years experience in healthcare consulting, academics and corporation man-

agement. He is founder of two medical database companies with numerous

insurance company clients. Dr. Schmitt’s contracting methodologies have been

highlighted in recent articles in trade journals published by the Healthcare Fi-

nancial Management Association (HFMA), American Medical Group Association

(AMGA), and the Medical Group Management Association (MGMA). Dr. Schmitt

was appointed this year to serve as Member-at-Large of MGMA’s 2013 Payer

Contracting Society Leadership Team.

Patty RiskindSenior Vice President, Advisory ServicesPress Ganey Associates Inc.Patty Riskind is responsible for helping healthcare providers

better understand patient perceptions and use that feedback

to improve and grow. Riskind is expert at utilizing multi-mode

survey approaches to help capture feedback from patients in real-time across

multiple care settings. Riskind was formerly Founder and CEO of PatientImpact

LLC, an eSurvey company that Press Ganey Associates acquired in 2009. Prior to

PatientImpact, Riskind worked for several healthcare data/analytics companies

in operational and sales leadership positions. Riskind has a BA from Brown

University and an MBA from the J.L. Kellogg Graduate School of Management

at Northwestern University.

Owen J. Dahl, MBA, FACHE, LSSMBBOwen Dahl ConsultingOwen J. Dahl, has been active in healthcare management

for more than 43 years. He received his bachelor’s degree

from Concordia College, Moorhead, Minnesota, where he

was a member of the fi rst graduating class in the hospital

administration program. Dahl is a recognized national

speaker on topics from lean management, revenue cycle management,

scenario planning, practice operations, change management, disaster

preparedness as seminar leader and key note speaker. He is also a published

author including Think Business - Medical Practice Quality, Effi ciency, and

Profi ts; The Medical Practice Disaster Guide Book; and co-author of Lean

Six Sigma for the Medical Practice – Improving Profi tability by Improving

Processes. In addition he writes and contributes to articles in The Journal

of Medical Practice Management®, MGMA Connexion, Medical Economics,

Physicians Practice and several others.

REGISTER AND PAY ONLINE WITH YOUR CREDIT CARD:Go online for quick and easy registration with payment by credit card at: www.ohiomgma.com

REGISTER AND PAY BY CHECK: To ensure accuracy please type or print clearly and complete one form per attendee

Participant Name: ______________________________________________ Practice/Company Name:____________________________________

Title: __________________________________________ Address:_____________________________________________________________

City, State, Zip: ________________________________________________________ Email:__________________________________________

Phone: (_______) ________________________________ Number of FTE/Physicians in Your Practice: _________________________________

Not an Ohio MGMA Active Member? Join nowActive Membership for 2013 __________ $90

(please include membership application along with your conference registration form)*To be eligible as an ACTIVE member of the Ohio MGMA, a person shall be the fulltime employee of a medical group practice consisting of three (3) or morephysicians and located within the boundaries of the State of Ohio. The person must perform managerial duties in multiple areas, administrative tasks in singleareas, or perf functions within the practice.

REGISTRATION FEES:

Ohio MGMA Member __________ $120 Ohio MGMA Member __________ $170

Ohio MGMA Student Member __________ $0 Ohio MGMA Student Member __________ $50

NonMember __________ $210 NonMember __________ $260

_________

PAYMENTRegister online to pay by credit card at www.ohiomgma.com

Please make checks payable to Ohio MGMA and mail to:Ohio MGMAConference CoordinatorPW

CONFERENCE REFUND POLICYCancellations received prior to July 31, 2013 are subject to a $50 cancellation fee. Cancellations after July 31, 2013 and no-shows will not berefunded. Cancellation notices must be sent by email to main@ohiomgma.com.

REGISTRATION FORM State Conference

A fork in the road…Crown Plaza Columbus North - Columbus, OH

August 23, 2013

OHIO MEDICAL GROUP MANAGEMENT ASSOCIATION - MEMBERSHIP APPLICATION

Please type or print - For convenience, you may also submit a membership application & pay by credit card online at:

www.ohiomgma.com/membership

Name(First, Last)__________________________________________________________Title_______________________________________

Professional Designations_______________________________ Organization Name__________________________________________

Address _____________________________________________________________________________________________________________

___________________________________________________________________ Work Phone #____________________________________

City State Zip

Work Fax #____________________________________ Email________________________________________________________________

National MGMA Member? YES NO If YES, MGMA Member Number ___________________________________

I was referred by_____________________________________________ (please list name)

MEMBERSHIP CATEGORIES

_____ Applying for ACTIVE Membership Annual Dues are $90.00 (upon payment through 01/31/14)To be eligible as an ACTIVE member of the Ohio MGMA, a person shall be the full-time employee of a medical grouppractice consisting of three (3) or more physicians and located within the boundaries of the State of Ohio. The personmust perform managerial duties in multiple areas, administrative tasks in single areas, or perform patient care and signifi-cant managerial or administrative functions within the practice.

_____ Applying for BUSINESS ASSOCIATE Membership Annual Dues are $250.00 (upon payment through 01/31/14)To be eligible as a BUSINESS ASSOCIATE member of the Ohio MGMA, a person must be an employee, owner or partner ofan organization involved in the supply of products, services or education to ambulatory health care professionals withinthe boundaries of the State of Ohio.

_____ Applying for STUDENT Membership Annual Dues $25 (upon payment through 01/31/14)To be eligible as a STUDENT member of the Ohio MGMA, a person must be a FULL TIME college or university student pursu-ing a degree within the boundaries of the State of Ohio.

Your member benefits begin when your application is processed and payment has been received. Please submit com-pleted application and payment by check to: Ohio MGMA

P.O. Box 1460

Woodstock, GA 30188-1460

No one may be denied membership because of race, sex, religion, color or creed.

Membership renewal is effective on January 1st of each year. First year members pay the full membership dues, which also covers thecost of initial processing. If you have any questions about joining Ohio MGMA e-mail main@ohiomgma.com or call our office at(330)621-4353.

Ohio Medical Group Management Association (Ohio MGMA) is an affiliate chapter of MGMA, the leading professional association rep-resenting medical group practice management.

www.ohiomgma.com

ABOUT OUR STATE CONFERENCE

The Ohio MGMA Fall Conference off ers dynamic education,

new ideas and the inspiration you need to be a successful

leader. This Conference was designed to give you current

tools and networking time with your peers. In a professional

and fun environment, we strive to provide you information

that will help you navigate the daily challenges of running

your practice.

NETWORK AND LEARN FROM YOUR PEERS

Share experiences, get tools, gain information, get hands-

on advice and practical solutions that only your colleagues

can provide. Whatever issues your practice faces — through

networking and sharing with others you’ll return from the

Ohio MGMA Conference with additional knowledge and skills

to apply at your practice.

EDUCATE YOURSELF AND FIND SOLUTIONS

Spend your networking breaks in our Exhibit Halll, where

you’ll see an array of products and services designed to

help you fi nd solutions to changes in the industry and build

important relationships.

Register online today www.ohiomgma.com

Hotel room block and early bird registration cut-off s are July 31!