2013 education symposium & expo - how not to fail in your change initiatives
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HERE WE DON’T GO AGAIN!HOW TO NOT FAIL IN YOUR CHANGE INITIATIVES THIS TIME!
Dr. Sue Ebbers
LuminEssence Change by Design
October 16, 2013
QUESTIONS WE’LL ANSWER TODAY
1. WHY is my organization failing to change (and what can I do about it?)?
2. We are SO stuck in our department – how do we get ‘unstuck’?
3. EVERYONE knows we need to change…but how do we get everyone on board to actually DO it????
WHY IS MY ORGANIZATION FAILING TO CHANGE?
Three ReasonsYou are not solving the real problem.Your leadership isn’t leading.People are fuzzy about the change
process (including, and especially, leadership!).
YOU MUST SOLVE THE REAL PROBLEM
Current Result
Desired Result G
ap In R
esu
lts The Real
Problem!
YOU MUST SOLVE THE REAL PROBLEM?
Current Result
Desired Result
The Real Problem
!
Gap In R
esu
lts The Real
Problem!
YOU MUST SOLVE THE REAL PROBLEM?
Current Result
Desired Result
The Real Problem
!
Gap In R
esu
lts The Real
Problem!
YOUR LEADERS MUST BE COURAGEOUS!
YOUR LEADERS MUST BE COURAGEOUS!
Do it right.Don’t demand
overnight changes. That’s just … well… wrong!
Be in the boat with your team“Do as I do – AND as I
say”. Stay the course.
UNDERSTAND CHANGE BEFORE YOU TRY TO CHANGE THINGS!
THERE ARE FIVE STAGES OF CHANGE…
Not Going to Change!
Thinking About Changing…
Determined to Change
Changing Consistently!
Changed At Least Six Months!
2 ½ Stages are
Invisible!
Change Can Happen Even If
You Don’t See It!
MOTIVATION:COMMITMENT PLUS NECESSARY EFFORT
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
Beliefs drive attitudes and behavior!
Watson: “People learn when events violate their expectations.
Ebbers: “People change when that violation matters to them enough to do something about it!”
WILLPOWER
INERTIA = PERSISTENCE
INERTIA = PERSISTENCE
LEARN FROM FAILURE
LEARN FROM FAILURE
ADDRESS RESISTANCE…
ADDRESS RESISTANCE …
ADDRESS RESISTANCE RESPECTFULLY!
STUCK???
IT’S NOT YOUR PEOPLE (USUALLY)!
More than 90% of the Time:Culture and Processes are
the Problem!
HOW TO GET PEOPLE READY TO CHANGE(Talk to them and treat them like adults)…
RECAP
THANK YOU FOR YOUR TIME!
Dr. Sue Ebbers, CEO
LuminEssence Change by Design
850.445.6303