South Carolina’s Heating and Air Conditioning Professionals

2013 Convention and Trade Showfeaturesbrings fun, friendsand two new features: new website and Cool Aid Warms Hearts programread more inside

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3

dESCO Joins SCAHACC & Supports “Cool Aid Warms Hearts” Program

We are pleased to announce a new member of the South Carolina Association of Heating and Air Conditioning Contractors, dESCO LLC. As a result of a great experience as a first time exhibitor at the 2013 Annual Convention, dESCO decided to join the group.

After learning about SCAHACC’s newest program, “Cool Aid Warms Hearts,” at the annual event’s breakfast meeting, dESCO was impressed with the state members’ involvement in giving back to the community that has provided so much for them. Although dESCO is not located in South Carolina, they were so moved by this giving initiative that they decided to make a monetary contribution to the effort. “We are delighted to be a part of this simply brilliant program, as we see this as a positive and practical industry outreach to help those in need,” said Dean Schreiner, dESCO President. “We make giving back an integral part of our business model and company culture and we are excited to see the outcomes of this project.”

Convention organizers asked dESCO to participate at the event after multiple SCAHACC members requested help finding good software solutions for their businesses. “The response we received at the annual convention was exceptional,” stated Dean E. Schreiner. “The conversations we had with SCAHACC members were great, and we hope we provided more information about what technology exists to help HVAC companies simplify operations, increase productivity and improve their bottomlines. We look forward to meeting more members at future events.”

COOL AIDWARMS HEARTSHVAC Professionals Serving Their Community

Association’s newest program

The association’s newest program, Cool Aid Warms Hearts, was introduced to the membership in attendance at the 2013 Annual Convention and Trade Show. A video introduction was shared (and can be found on the association’s new web-site) followed by comments from concept leader and Charles-ton area contractor Medd Box.

Box introduced the association’s new Cool Aid Warms Hearts Program. This program is a community service effort that several board members have been discussion (in concept) for a few years. The goal of the program is to help when and where the association can (through efforts and contribu-tions of its members) and to build the industry’s reputation in a positive manner. The Association hopes to coordinate its efforts with and through the Sustainability Institute (http://www.sustainabilityinstitutesc.org/) as it will vet the candi-dates as well as have the ability to assist with other energy saving measures which can help make a more complete response (for example, members provide the new unit and ductwork but the SI could provide the needed insulation).

The very first program was held in early February in the Charleston Chapter area and benefited a retired, female army veteran who needed assistance not only with her HVAC sys-tem but with other weatherization efforts as well.

A very big thank you to “the good guys (and gals) in white hats with warm hearts” who made the kick off event possible.

They are: Air Concept Solutions, LLC AirMax Carolina Cool Carolina Heating Service Comfort Services, Inc. Custom Climate LLC General Wholesale Distributors Holley Heating & A/C Pardee’s Refrigeration & A/C Ott Distributors Yandle-Witherspoon Supply

It is believed that this new program can help grow and raise awareness about the association, its members and the posi-tive side of the business as well as give back to those in need in our local communities. The goal is to take this program across the state through each chapter. It was suggested that a committee be formed to create a structure and promotional plan for the Cool Aid program.

Already Touching Others

continued on page 5

The enthusiasm of Holly Pisarik, Director of the Department of Labor, Licensing and Regulation (LLR) is contagious. Her customer service and team work philosophies govern all her actions as LLR Director. SCAHACC’s lobbyist recently had the opportunity to visit with Pisarik in her office. Pisarik is conversant in all aspects of her agency and its responsibilities as outlined by state and

federal law. She was appointed by Governor Haley and confirmed by the South Carolina Senate in March of 2012. At the time of her appointment, Pisarik was serving as LLR’s Chief Advice Counsel. Before coming to LLR, Pisarik worked at Nelson Mullins Riley & Scarborough, LLP. Prior to law school, Pisarik worked for the Florida Department of Health as a public information officer and program manager. Pisarik’s background as a practicing attorney and her work in various roles in state government prepared her for the challenges as LLR Director. LLR is a unique agency in which the bulk of the work is governed by boards and commissions. In addition to serving as a resource to the various boards and commissions, the Director and her staff oversee issues ranging from OSHA standards, amusement rides, elevators and any other matters covered under Title 40 of the SC Code of Laws. Pisarik’s approach to handling this diverse agency is developing good working relationships with the boards and commissions and recognizing the role her staff plays in assisting in investigative and fiscal matters. Since coming to the agency, Pisarik has focused on efforts to shorten the length of time for investigating complaints made to the various licensing boards and commissions. She believes it is imperative for the complainant and the respondent to have closure and a quick resolution and for the concerns of all to be heard and acted upon. She is also concerned about unlicensed practices. As a result she has devoted one investigator to dealing with the unlicensed practice. She applauded the efforts of SCAHACC in reporting individuals who are practicing without a license. To emphasize customer service, Pisarik constantly asks for feedback from stakeholders. She encourages LLR licensees and others to share information with her about good and bad experiences with the agency. She believes public input will help her address specific problems and sharing good experiences afford an opportunity for her to reward staff for good work. Pisarik is a firm believer that good employee morale equals good customer service.

LLR Director’s Focus is on Customer Service and Team Work

continued on the next page 5

written by Coretta D. Bedsole, Palmetto Public Affairs, LLC

SCAHACC Participates in Contractor’s Licensing Board

On April 1st Randy Pardee, Leigh Faircloth and Coretta Bedsole attended the special called meeting of the Contractor’s Licensing Board. The purpose of the meeting was to take action on Governor Haley’s executive order to review regulations under the prevue of the board. Those regulations include items that deal with mechanical and specialty contractors, alarm systems, fire sprinklers and the boiler safety program.

During the public comment portion of the agenda, Randy Pardee spoke in opposition to the recommendation of allowing unlicensed persons to perform work up to $15,000. Pardee has also followed up in writing to LLR expressing concern that this is a very anti-consumer move.

The board’s legal counsel reviewed the scope of the executive order, which includes all Cabinet agencies, boards and commissions and executive programs. The order requires that agencies look at the following criteria as it relates to regulations:

1. Is this function necessary based on the statute?

2. Is the system operating with efficiency?3. Are there unintended consequences?4. Are the regulations cumbersome?

The licensing board is seeking Input from board members, the administrator and public. April 15th is the deadline for the board’s submission to senior management at the Department of Labor, Licensing and Regulation. Between April 15th and May 15th senior management will review and seek any answers to questions.

continued on page 5

4

dESCO demonstrated their flagship product, ESC, which provides HVAC companies with the easiest most efficient ways to manage customers, work and finances. ESC streamlines the entire workflow through one comprehensive solution. ESC also offers advanced mobile solutions and seamless integrations with QuickBooks, Sage & ESC Accounting, making it the preferred solution among service providers. dESCO backs their products with support and training services to ensure users get the most out of their software. For more information about how ESC service management software can help your business, please contact our newest associate member, dESCO by calling 800-226-7529 or reach them online at www.dESCO-Soft.com.

dESCO/Cool Aid continued from page 3

Just a reminder that our technical collegesarethe“trainingfields” forournextgenerationofHVAC

technicans and contractors.

When you begin to consider your staffingoptions(particularlyasthe

summerapproaches),giveyourlocaltechnical college a call.

HVACinstructors(andtheirstudents)maybeavaluableresource.

Ifyoudon’tknowwhotocallinyourarea,calltheSCAHACCstaffandthey’llbegladtosharemembers names and numbers.

Check Tech First When Hiring for the Summer

SCAHACC Participates continued from pg.4

The board d i scussed the fo l lowing i t ems /recommendations:

1. Allow for exams more often – The board agreed to allow an applicant to take the test four times in one year.

2. Determine if licensing fees are appropriate – The board determined current fees are appropriate but questioned whether or not the fees are being used exclusively for contractor board functions.

3. Sanctions -- Is there a balance between protecting public and not being punitive to contractor? The board agreed to keep current sanctions.

4. Auditing requirements - net worth for Class 5 for unlimited jobs - perhaps provisional renewal for unexpected economic situations for contractors who have previously met requirements. There was discussion of the public interest being more important than net worth requirements. The option to provide a bond in lieu of a financial statement was considered. The board recommended allowing persons who are not licensed to perform jobs of up to $15,000.

A subcommittee consisting of James Lady, Bill Neely and Lee Richardson, was appointed to review the recommendations. The full board will meet again on April 11th to take action on the subcommittee report. SCAHACC will be in attendace.

This is the beginning of a process; SCAHACC members need to be aware in the event we need to take action related to any of the board’s recommendations to the Governor’s task force.

LLR Director continued

Her latest task is to continue her work on reviewing all the agency regulations to ensure they are necessary and appropriate. Recently Governor Haley issued an executive order asking her Cabinet agencies to comprehensively review their regulations and policies to ensure efficiency, necessity, and effectiveness while promoting positive economic outcomes. Pisarik is embracing this task and welcomes input from licensees and the public. She encourages HAVC contractors and others to share information on any regulations they feel need updating or are unnecessary.

So what does she do in her spare time? She is married to a busy attorney. They have three children; ages seven months, nine years and eleven years, so free time and sleep are not part of the equation. In the mean time she remains committed to making LLR the best of the best and looks forward to working with SCAHACC and other professional associations to ensure quality outcomes, team work and good customer service.

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COOL AIDWARMS HEARTSHVAC Professionals Serving Their Community

are powerful. People learn best from experiences —— by processing their own thoughts, feelings and behaviors and by reflecting upon the experiences of others particularly when we’re all in the same or very similar daily business.

What do you believe are some keys to the success of this program -- both for the association and its members?

Let me start by saying, my answer below is based on believing that only those who truly wish to learn as well as share are the ones who participate in the program. That said, there are some key qualities or points.

Loyalty/TrustMembers will build trust by maintaining confidentiality and demonstrating commitment.

HonestyMembers will need to be transparent and will need to operate in a safe, accepting, non-judgmental environment.

Personal responsibilityEach member must show up (yes, even by phone, or e-mail), speak up, take part and take a role for this experience to work! What we’ve outlined for our program doesn’t require a lot of time but it does require a commitment.

What else do you want to share with the members about this program?

I know we all belong to the association for different reasons, and but one thing that we all have in common is the need to continue to grow and improve. That could apply to growing and improving our businesses, our bottom-lines, our employees or ourselves but just like the cliché says, “you get out what you put in.”

I believe this new program can provide profound, real, transformational change when we share with one

The Power of Our PeersExecutive Director Leigh Faircloth, asked Association President Lee Boylston, “What’s on your mind these days in regard to leading the association?

Here’s what the president had to say.

When I think about moving our association forward, I think about the personal

relationships and the value that I have gained through this association. I know there are folks who say “that’s cliché,” but for me, it’s true. I am particularly excited about our new Peer Program and how it may produce this effect for others in the association who take the time to “use it.”

How would you describe the association’s new Peer Program and its value?

I believe our new program will provide members (and their peer partners) with an experience that can be powerful for both professional and personal growth. It will help members, who are non-competing equals, build sustaining relationships and provide access to each other’s experiences, insight and support.

I believe this new program is actually a new twist on the association’s longtime efforts and goal to provide education. I believe that information is helpful, but personal experiences

another and tap into our peers’ experiences. This will only be true if we take advantage of these opportunities and apply lessons learned to our businesses and even to their lives.

I believe there is a value in peer relationship – a value worth more than your dues. I encourage our members to give it try! The details are included in this newsletter on pages 16 & 17.

By the way, a very big thank you to Mike Geddings for spearheading this effort and to his committee members Rhett Prosser and Joel Reese.

Association’s new website unveiled

The association’s new website was unveiled at the annual convention by Matt Thompson with Splash Omnimedia. He “walked members through the site” and explained that once you apply for and receive your member login, you will be able to update and add information about your company.

Your company’s profile is seen by the public! Make sure it says what you want it to say. Visit the association’s new website at www.schvac.net.

www.schvac.net

Matt Thompson with Splash Omnimedia

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Introducing the Chairman of the Senate LCI Committee

Recently SCAHACC Legislative Committee Chairman, Randy Pardee, and association lobbyist, Coretta Bedsole sat down with Senator Thomas Alexander to discuss his role as Chairman of the Senate Labor, Commerce and Industry Committee (LCI). Senator Alexander assumed the position earlier this year replacing former Chairman Greg Ryberg, who retired from the Senate. The most striking thing about the new Chairman is his humility and strong belief that his primary job is to represent his constituents. He began the discussion by saying, “Any successes I have achieved are due to the support of the people of Senate District #1.”

Senator Alexander began his legislative career in 1987 when he was elected to the SC House of Representatives. During his tenure in the House he served as Chairman of the House Labor, Commerce and Industry Committee, thus achieving the distinction of being the only legislator to serve as Chairman of both the House and Senate LCI committees. In 1994 he was elected to the Senate. Senator Alexander believes he was fortunate to have the late Senator J. Verne Smith serve as his mentor during his early days in the Senate. It seems natural for him to follow in the footsteps of Senator Smith, who also served as LCI Chairman.

When asked about the differences in the two committee chairmanships, Alexander noted the Senate has broader powers than the House because of the “advice and consent” powers. This provision of law requires the Senate to review and approve certain key statewide appointments. In the case of LCI that would include the appointment of the Director of the Department of Labor, Licensing and Regulation.

Alexander is a small business person, and his business background is reflected in his approach to dealing with issues. He is also an active participant in his church. These two experiences have resulted in his belief that elected officials have a moral responsibility to balance consumer protections without being overly burdensome on small businesses. He complimented HVAC contractors for their efforts to ensure consumer safety and seemed pleased that our industry is willing to work with regulators to ensure positive outcomes.

He was also pleased to report he recently participated in a ribbon cutting ceremony for a new welding and HVAC training center at Tri County Tech in Sandy Springs. He noted we need more programs like this in our state.

In his spare time he enjoys spending time with his family and sharing photographs of his grandchildren. Just like his mentor, Senator Smith, he is a tireless advocate for small business people and those less fortunate. The HVAC industry is fortunate to have someone like Thomas Alexander serving in this Senate leadership role.

written by Coretta D. Bedsole, Palmetto Public Affairs, LLC

Codes Compliance Making You Crazy?

The association’s chapter meet-ing programs this spring are an effort to help with clarifications, particularly on the new energy codes as they affect HVAC. Local codes officials have been invited to participate, and we hope you will be there too. See page 19 for the schedule of meetings. Let the SCAHACC staff know which meeting(s) you will be attending. Call the office at 1-800-395-9276 or e-mail christine@associationsp-lus.com.

You may also RSVP on the associ-ation’s Facebook page or through the association’s new mobile app.

Welcome New Associate

Members

dESCO, LLCDean Schreiner239-275-1991

hilmorAlston Mullins704-912-7794

SprintBill Davidson

704-557-1108

2013 Convention and Trade Show Sponsors:

Wells FargoSantee CooperLennox IndustriesWaterFurnaceJim Hudson Automotive GroupBaker Distributing Co. Johnstone SupplyAllied Air EnterprisesZONEFIRSTFederated InsuranceMingledorff’s Inc. Piedmont Natural GasThermaflexSplash OmnimediaBestBallSouth Carolina Living Magazine

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2013 Annual Convention and Trade Show . . .

Presentations provided by speakers during the

convention are located on the website in the members only

section. Visit www.schvac.net

2013 Trade Show Exhibitors:American Profit RecoveryBRS Sales & MarketingBaker Distributing Co.Carrier Enterprise CC Dickson Co.Call ExpertsCDI Custom CurbsComfort InstituteCreative Marketing AssociatesCPS/5-2-1dESCO, LLCEast Coast Metal DistributorsEpting Distributors, Inc.Field Controls Federated Insurance Ferguson Heating and CoolingGateway SupplyGeneral Wholesale DistributorsGoodcents GPS Management Solutions, Inc.Hart & CooleyhilmorJim Hudson Automotive GroupJackson SystemsJohnstone SupplyKeenanSuggsKnauf InsulationLee Transport EquipmentLenoxLennox IndustriesLukjan Metal ProductsMcCall’s Supply, Inc. Mid-Atlantic Sales Inc.MidSouth MarketingMTI ManufacturingNB HandyProfit StrategiesProgress EnergyQuestVapcoRevolv Indoor Comfort ProductsR.E. Michel CompanySantee CooperSC Living MagazineSCE & G Service RoundtableSpace-Ray Infrared Gas HeatersSpeedClean Splash OmnimediaSprintThermaflexTracpipe Counterstrike Trane Commercial SystemsTutcoUpchurch & Jowers InsuranceUnifirst CorporationWaterFurnanceYandle-Witherspoon SupplyZONEFIRST

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2013 Annual Convention and Trade Show . . .

12

Association’s 1st Technician Rodeo Sam Cassell

Winner of the 2013 Inaugural Technician Rodeo

The South Carolina Association of Heating and Air Conditioning Contractors (SCAHACC), held its inau-gural Technician Rodeo in conjunction with the 2013 Annual Convention & Trade Show. SCAHACC is proud to congratulate Sam Cassell of Cassell Brothers Heating & Cooling, LLC from Irmo, SC as the Top Tech in the State with a perfect score.

Cassell competed against 11 other technicians from across of the state. The technicians were skill tested and timed at four HVAC stations with accuracy being very important. The stations consisted of identifying the type of refrigerant used, high voltage trouble-shooting, low voltage and thermostat trouble, mea-surement of airflow on air handler, gas furnace carbon monoxide and combustion testing and analysis.

“Service technicians are a critical part of the HVAC business. The rodeo gave them an opportunity to show off their skills as well as an opportunity to educate students and other technicians. This was our first rodeo; it was a huge success. We will be doing it again, “ said Scott Kelly, contractor for Greenville, SC, association past president and Technician Rodeo Committee Chairman.

special thanks to Johnstone Suppy of the UpstateJohnstone Supply of Columbia, Summerville & Charleston

& Johnstone Supply of Murrells Inlet for sponsoring the event.

What Does “World Class” Mean to Me? 1. We treat our employees with the same level of customer service that we expect them to offer our guests.

We have to WOW them, focus on their development, and take an interest in their careers. Assume that your co-workers and employees are good people, who want the best for our dealerships, and support them in that direction. We are willing to help, train, invest in, encourage and reward our employees. We share in their personal and professional victories, celebrating the big and small wins that are inherent in each day. (dignity, respect)

2. We have faith that we can be the best. We believe that becoming world class is possible, within reach, with the team we have. We focus on the solution and not the problem. We focus on the strengths more than the challenges. We don’t spend too much time complaining about the difficulties. We don’t assume that we are unable to do something, we work to find a way to make it happen. (confidence, empowerment)

3. We present ourselves and our dealerships with the utmost in poise and polish. We take pride in our personal appearance, always striving to look our best. We take pride in the dealerships, taking care of them as if they were our own. We keep them presentable, as if our guests were visiting our house and we want to put our best hospitality on display for them. We speak in a manner that befits a world class organization, indicating that it is our pleasure to help, we regret anything that may inconvenience them, and we are committed to ensuring a positive experience for every visitor, regardless of the purpose of their visit or how much they are spending. We are ladies and gentlemen, serving ladies and gentlemen. (professionalism, manners)

4. We look for ways to go above and beyond in any endeavor. We ask “what does this guest (or my employer) expect of me in this moment, and how can I exceed that?” We challenge ourselves to be a better person and better employee than we were last year, last month, or even yesterday. Each new moment provides a chance to do and be better. There is no behavior that is “what we can get away with”, there is no passing of time until the end of the day. Each moment, we stay after our pursuit of excellence. (excellence, initiative)

5. We assume the best in people, not the worst. Instead of being suspicious and assuming that people are trying to pull one over on us, we assume that they are good customers -or will be one day. We are not focused on being right, but finding a win win for all concerned. (optimism, attitude)

6. We treat employees and co-workers as we would want to be treated-with helpfulness. We don’t ask them to do themselves anything we can do for them. We don’t EVER ask the customer to call back we take ownership of the question at hand and live up to our promise to call them back. We do not burden customers with too much information about how we run our business, rather, we focus on the task of helping them reach their objective. (ownership, service)

7. We are positive in all endeavors, understanding that small details can elevate any contact with others. We know that a smile, a pat on the back, some humor, taking an interest in someone, extending a compliment, giving a gift, offering unexpected assistance, expressing appreciation are all ways to make a difference in someone’s day. (cheerfulness, balance)

8. We call guests by name, work to learn their name, recognize them when they return, introduce them to others, ask them open-ended questions about their needs and their life. (relationship-building)

9. We anticipate a guests needs and offer to meet that need before it is asked of us. We creatively suggest solutions that would help them accomplish their objectives. (empathy, resourcefulness)

10. We find time in each day to set goals and assess progress. We strive to be the best, studying and innovating on what that might look like and how to get there. We are efficient in our quest for these objectives, seeking high quality without being wasteful. (ambition, organized)

Mr. Hudson Inspires Members to be World Class

Back by popular demand, Mr. Jim Hudson with Jim Hud-son Automotive Group, addressed the SCAHACC members on Saturday morning sharing his message about how to be “world class.” His presentation was so inspiring that many have asked for copies of the handout he provided and a video of his presentation. Although we don’t have a video, we do have a copy of the handout. Please see the copy below.

Mr. Hudson, left, talks with members, below.

13

Save the Date:2014 Annual Convention

and Trade Show is planned for Feb. 20-22,

@ Myrtle Beach Marriott

Winner of the Best HVAC Service Truck in the StateThe Association (SCAHACC), held its first Statewide Service Truck Competition in conjunction with the 2013 Annual Convention & Trade Show. SCAHACC is proud to congratulate Josh Geddings of Panther Heating & Cooling, Inc. for having the Best Service Truck in the State.

Geddings won the local Piedmont Chapter competition during the fall of the year to move onto compete at the statewide level. The association has 10 chapters across the state. They are as follows: Anderson/Oconee, Beaufort/Hilton Head, Central Savannah River Area, Charleston, Greenville, Horry/Georgetown, Midlands, Pee Dee, Piedmont, and Spartanburg. Each chapter area winner was invited to compete on the state level.

The trucks were judged on outside presentation, cleanliness, personal safety equipment, organized for HVAC work to be performed, and the implementation of new technology. “When one thinks about a truck that our HVAC technicians use one might think of dirty, grimy with a bunch of tools thrown in the back of a truck. The trucks that competed were nothing like that. These trucks are very clean and well-kept, and the technicians are proud to call them “their offices on wheels.” Geddings’ truck was very impressive and you can tell how proud he was to show it off” commented SCAHACC President Lee Boylston.

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14

15

Confused????Clarification from the International Code Council

The following is an excerpt from an e-mail from Claude St. Hilaire with the Home Energy Group (843-216-0003) to Leigh Faircloth, Executive Director of SCAHACC.

Leigh:There has been much discussion about the need for pro-grammable Thermostats on heat pumps. Below is a re-sponse / clarification from the International Code council. This might be of interest to the SCAHACC members. Claude

March 4, 2013Subject: 09 IECC Section 403.1.1 Regarding Chapter 4, Section 403.1.1 of the 2009 International Energy Conservation Code does the term “Forced-Air Furnace” only refer to gas or fuel fired heating appliances? We had a class on this code and the instruc-tor indicated that the “Programmable Thermostat” was not required for a “Heat Pump” because it was not a “Forced-Air Furnace”. The instructor also indicated that the Section 403.1.2 was the justification for this interpretation in that a “Heat Pump” would be addressed by this Section. Is this correct? Only gas or fuel fired heating equipment must have a Programmable Thermostat. Heat pumps are not furnaces and do not need the programmable thermostat. But electric furnaces would need them. The definition of “furnace” in the IMC is “A completely self-contained heating unit that is designed to supply heated air to space remote from or adjacent to the appliance location.” The IMC commentary further states “The single most distinguishing characteristic of furnaces is that they use air as the heat transfer medium. Furnaces can be fueled by gas, oil, solid fuel or electricity. Heat pumps on the other hand are a reverse cycle refrigeration system. Probably the most telling reason for not including heat pumps is that the proponent of the change (EC68-07/08) had all HVAC systems in his proposal, but the committee modified it to exclude heat pumps. The thinking was that heat pumps take longer to heat and do not normally blow as hot air as furnaces, therefore daily programmable thermo-stats would not work as well on heat pumps.”

Q

A

SCAHACC members have big hearts and we know our members are often asked to “share,” “donate” and “give away” to help others. The association’s new Cool Aid program is designed to allow those with big hearts to not only help a neighbor in need but to also help make our communities aware that HVAC professionals “do a lot of good” all the while helping out a neighbor in need.

SCAHACC plans to host at least one project in each chapter area each year. So, your donation will help YOUR neighbor(s).

May we add you to a growing list of those willing to par-ticpate and donate (something, i.e., time, materials, labor, equipment, money)?

Name:_______________________________________

Company:____________________________________

The best way to contact me about the details: ___ phone ______________________________ ___ e-mail ______________________________

I am willing to (consider) donate: ___ my time

___ my employees’ time (amount determined by company owner) ___ materials, such as_________________________ _____________________________________ ___ equipment, such as _______________________ _____________________________________

___ other, such as ___________________________ _____________________________________

___ money, such as____________________ ––– not sure what but want to help, have some one call me.

Willing to give a piece of your heart?

COOL AIDWARMS HEARTSHVAC Professionals Serving Their Community

Return to: PO Box 11035, Columbia, SC 29211 or fax to 803-252-7799, or email to christine@associationsplus.com. Or call 1-800-395-9276.

COOL AIDWARMS HEARTSHVAC Professionals Serving Their Community

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MissionThe P2 will develop and encourage professional relationships in which contractors assist other non-competing contrac-tors in developing specific skills and knowledge that will enhance each other’s professional and personal growth in the HVAC Industry and the association. Peer Program is a peer-to-peer mentoring program.

Goals of the Program o Establish personal relationships with the best of the best contractors across the state.o Provide sounding board for dealing with “pain” of owning and operating an HVAC contracting business.o Share lessons learned – best management practiceso Networking at chapter meetings, annual convention & forum on new websiteo Increase knowledge of the association’s programs and benefits – (i.e., co-op dollars for convention, chapter attendance, legislative issues)o Electronic Information Sharing o Tools and Resources • Forumontheassociation’swebsite • “Buckets”bytopicwithcontentexpertsassigned.Topicssuchasthefollowing: •HR •Technical •Marketing •Financial •General •WebinarsParticipantso All member contractors who wish to participate Criteria: •Volunteertobepartoftheprogram •Mustbeamemberingoodstanding •Musthaveane-mailaddress

o Associate/Distributor/Utility/EducationMember(toserveascontentexperts)o Staff of Association

Stepsforstartingtheprogram 1. Staff will survey all current members and ask members if they willing to participate in the peer program as a peer. New members will be asked during the application and initial joining process. 2. Staff and committee assigns P2 partners3. Staff sets up a three way call to introduce 4. P2Partnership’sdurationisexpectedtolastayear

Suggestedcommunicationsbetweenpartners Once a week – electronically or by phone ChapterMeetings(bothpartners) MeetattheAnnualConvention Visiting each other’s business is encouraged and welcomed but up to the partners

Program MonitoringoWithin30to45daysofprogramlaunch,arandomsamplingofapproximately20%ofparticipantswillbesurveyedtomake sure program is being carried out.oInApril,2013(4monthsfromstartofprogram)atleast50%ofpartnerswillbesurveyed.(randomnotinclusive)oResultsfromthesurveywillbesharedattheMayBoardMeeting.o Program will be evaluated at that time and adjusted, if needed.oAllparticipantswillbesurveyedpriortoNovemberAdvanceandresultswillbesharedwithBoardatthattime.

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SignUptoParticipate

SurveyQuestionsThe following questions will be used by the committee and staff to make peer assignments.

1. How many employees currently work for your company?

2. How many years have you been in HVAC? ____1-5years ____5-10years ____10–15years ____15-20years____over20years 3. Tell us about your primary work setting/job responsibilities? (Pleasegiveapercentofbusinessbycategory–shouldaddupto100%) Residential New Construction _____ Residential Replacement _____ Commerical New Construction _____ Commerical Replacement _____ Residential Service/Repair _____ Commerical Service/Repair _____ Other_______________ _____

4. How many years have you been an association member? ____1–5years ____5–10years ____10–15years ____15–20years____20+years

5. Whatwouldyouconsiderthebiggestpainyouhaveinyourbusiness? ____ Employees ____Taxes ____ Regulations ____ Customer Service ____ Insurance ____Marketing ____ Other, please specify____________________________________

6. How do you prefer communication during this process? ____Email ____Phone ____Text

CompanyName:___________________________________License#:___________________________

Contact Name __________________________________________

Address __________________________________City/St/Zip ___________________________________

Cell____________________________ Office Phone _______________________________________

Fax______________________________________

Email ______________________________________________________________________________

Return to SCAHACC Staff Member or Association at PO Box 11035, Columbia, SC 29211 or fax 803-252-7799 or e-mail to christine@associationsplus.com

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Danny Tuten Action Heating  & Air Conditioning, Inc. Summerville SC 843‐875‐2993

Jason Poucher ARS Myrtle Beach SC 843‐293‐4399

Michael  Atkins At Your Service, Inc.  Spartanburg SC 864‐587‐1400

Donald Costner Brothers Air & Heat, Inc. Rock Hill SC 803‐327‐4040

Andy Johnson Carolina Comfort Systems Conway SC 843‐365‐5711

John Sison ClimateMakers N. Charleston SC 843‐552‐9024

Rudy Cleland Complete Air, LLC Varnville SC 843‐592‐7186

Hamilton Stewart Corley Plumbing Air Electric Greenville SC 864‐288‐9733

Cameron Hinson Ductworks Heating and Cooling, Inc. North Myrtle Beach SC  843‐427‐7411

Mike  Scirocco EAST COAST AIR LLC Surfside Beach  SC 843‐997‐5579

Joel Eastergard Eastergard HVAC Greenville SC 864‐235‐2935

Joel Hubbard Hubbard Heating and Cooling Lancaster SC 803‐246‐5282

David  Jones JB Services Aiken SC 803‐648‐0243

Danny King King Mechanical Heating & Cooling Conway SC 843‐446‐7843

Jim  Clark Myers Heating & Air Conditioning LLC Mt Pleasant SC

George (Jack) Cleaver QUALITY AIR SIMPSONVILLE SC 864‐505‐7250

Chip Rush Rush Heating and  Cooling, Inc Greenwood SC 864‐229‐9117

Mike Piercy Service Experts of Charleston Charleston SC 843‐614‐3164

Cathy Shannon Shannon Heating & Air W. Columbia SC 803‐794‐3107

Harry Nix Southern Plumbing, Htg. Aiken SC 803‐649‐3516

Joseph Mascetti Swift Services Heating & Cooling Myrtle Beach SC 843‐236‐9060

Johnny Simpson Tri Ventures, LLC Heating & Cooling Anderson SC 864‐940‐9362

Rick Shull Tri‐City Fuel & Heating Co. W. Columbia SC 803‐796‐9172

Willie Youmas Youmas Heating & AC North Charleston SC 843‐207‐0402

Welcome New Contractor Members

Scholarship & Cool Aid Golf Tournament

September 19Cobblestone Golf Course, Blythewood, SC

Save the Date

19

ASSOCIATION’S SPRING CHAPTER MEETINGS so far

SPRI

NG 20

13April 11, 2013 Beaufort/Hilton Head Chapter Mtg. Joint Meeting with HVAC Advisory Board

6:00 – 8:00 pmTechnical College of Low CountryBeaufort Campus Bldg. 15, Room 118 921 Ribaut Rd. Beaufort, SC 29902(843) 525-8211

April 16, 2013 Piedmont Chapter Mtg. 6:00 – 8:00 pm

York Technical CollegeBuilding C, Room C118452 S. Anderson Rd.Rock Hill, SC 29730

April 18, 2013 Midlands Chapter Mtg. 6:00 – 8:00 pm Midlands Technical College – Northeast Campus Center for Technology Building, Room 105- Auditorium 151 Powell Road Columbia, SC 29203 (803) 691-3886

April 23, 2013 Horry/Georgetown Chapter Mtg. 6:00 – 8:00 pm Horry Georgetown Technical College Building 200, Room 247 2050 U.S. 501 Conway, SC 29526 (843) 347-3186

April 30, 2013 Pee Dee Chapter Mtg. SCE& G – Training Facility 1812 Irby St. Florence, SC 29501

April 30, 2013 Anderson and Greenville Chapters Tri-County Technical College Industrial Technology Center 5321 Highway 76 Pendleton, SC 29670 (864) 646-1500 May 1, 2013 CSRA Chapter Mtg. Aiken Technical College Health Sciences Building, Level 1300, Community Room #1300

2276 Jefferson Davis Hwy. Graniteville, SC 29829 (803) 593-9231

More to come in May. The Charleston and Spartanburg Chapters’ details will be sent soon. Watch your e-mail, facebook and look for updates on the mobile app and website (www.schvac.net.)SP

RING

2013

SCAHACCPO Box 11035Columbia, SC 292111-800-395-WARM