2013 05-26 search requirements for social intranet

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Documill Discovery Search Requirements for Social Intranet

23.05.2013

Terho laakso

www.documill.com


About Documill

We are an independent software vendor (ISV) whose solutions enable browser-based viewing of multi-page documents.

Our competencies are in server-side enterprise document processing and search.

Documill is headquartered in Finland, Europe.


How do I find the needed piece of information and get the job done on time and budget?

The amount of data

doubles every 18

months.

Most of the new

data is part of

communication*(*IDC)

Most time consuming activities for a knowledge worker:

1. E-mail (13 h/week)

2. Searching for information (9 h/week)

3. Communication and collaboration (6,5 h/week)* (*IDC)

Half of the

information workers

spend more than an

hour a day searching

for information* (*Forrester)

Happy employees drive

your bottom line result:

33% higher profitability

43% more productivity

37% higher sales

300% more innovation

51% lower retention

66% decrease in sick leave * http://www.fastcompany.com

http://www.fastcompany.com/


How much money does it cost?

ROI for the new Search

Number of Knowledge Workers 50

Average monthly salary of an employee 3 400 €

Hourly cost 34 €

Improvement area Hours/Week Annual Cost

Search content 5 378 000 €

Recreate content when not found 2 151 200 €

Reformatting existing documents 2 151 200 €

Total cost 680 400 €

Improvement and annual savings scenarios 15 % 102 060 €

25 % 170 100 €


Organization Business value Key viability question

Sales High if it drives opportunities and ability to close seals

How does it drive performance and compensation?

Marketing High if it enables development and reuse of materials

Can marketing drive new work styles across the organization?

Product Development

High if it emerges and refines collective intelligence

How open they are for external input?

Customer and Field Service

High if it enables access to scattered information and expertise

Can you align new tools with existing processes and technology?

Human Resources Medium if not applicable in specific processes like reviews

Can you change your ERP driven HR processes?

Production Low if not applicable in specific processes like exception handling

Can you align new tools with existing processes and technology?

Who would benefit most from the social tools?

(Forrester 2012 Mapping The Value of Social Business and Collaboration)


Case Kärkimedia - Better access to the sales material


Case Kärkimedia – Action based content discovery


Requirements for the new search: 1. Connect social data with enterprise content

2. Foster collaboration inside organisation and help to discover expertise

3. One set of results from which you consume and take actions on the content

4. Conversational search with sorting and filtering options

5. Enforce the access rights of all source systems

6. Flexibility to meet company specific needs like localization and extendibility

Requirements for the new search

Chasing the "Google experience" is not sufficient. You need to emphasise search features that allow for better collaboration, application development, and innovative means of finding and working with content.

Gartner 2013 Enterprise Search Magic Quadrant


An user interface example

2013 05-26 search requirements for social intranet

Technology