2012 service provider training
DESCRIPTION
2012 Service Provider Training. Invoicing. May 2012 I Los Angeles and Atlanta . 2011 Statistics Invoice Types Review Payment Resolution Deadlines. AGENDA. Invoicing. Invoicing. 2011 Statistics. Dollars Paid Out. 2011 Statistics. % Paid Within 30 Days. 2011 Statistics. - PowerPoint PPT PresentationTRANSCRIPT
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2012 Service Provider Training
InvoicingMay 2012 I Los Angeles
and Atlanta
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• 2011 Statistics• Invoice Types• Review• Payment Resolution• Deadlines
AGENDA
Invoicing
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Invoicing
2011 Statistics
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$50,000,000
$100,000,000
$150,000,000
$200,000,000
$250,000,000
$300,000,000
$350,000,000 $2,264,210,276
Dollars Paid Out
2011 Statistics
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% Paid Within 30 Days
2011 Statistics
Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-1194.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
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Invoice Lines Processed
2011 Statistics
Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 -
10,000
20,000
30,000
40,000
50,000
60,000
70,000
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Days to Payment
2011 Statistics
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20110
100000
200000
300000
400000
500000
600000
0
5
10
15
20
25
30
28
14
10
13
18
26
12
5
88
12
65
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Rejection Rates
2011 Statistics
Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-110.0%
5.0%
10.0%
15.0%
20.0%
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Average Rejection Rates
2011 Statistics
Rejected9.4%
Paid90.6%
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Top 10 Reasons for Rejection
2011 Statistics
41%
11%10%
10%
7%
7%
6%
3%3% 3% Duplicate invoice
Total commitment paid
No Form 486 filed
Billed out of Fund Year
Past deadline
Billed prior to Form 486 service start date
SPIN not registered
Incorrect discount
Ship date after invoice date
Invalid 471/FRN
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Online 69%
Paper31%
BEAR (Form 472)
2011 Statistics
20122011
Online66%
Paper34%
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Invoicing
Invoice Types
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• Reimburse (FCC Form 472 – aka BEAR)– Applicant pays 100% – Self retrieval of discounts– Paid to service provider to forward on to
applicant• Discount (FCC Form 474 – aka SPI)– Direct discount on customer bill
FCC Form 472/474 – Invoice (Reimburse/Discount)
Invoice Types
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• Electronic submission• On-Line submission• Paper Submission
How To File
Invoice Types
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• Electronic submission– Only applies to FCC Form 474, Service
Provider Invoice (SPI)– Contact Client Service Bureau (CSB)
• (888) 203-8100 • Include the SPIN and email address
How To File
Invoice Types
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• Electronic submission– Email attachment (address specified in the instructions)– Comma delimited format– PGP (optional)
How To File
Invoice Types
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• Electronic submission– Receipt of confirmation from USAC– Error file [with an *.EIN extension]– Invoice Status Report
How To File
Invoice Types
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• Online submission– Applies to FCC Form 474, Service Provider
Invoice (SPI)– Applies to FCC Form 472, Billed Entity
Applicant Reimbursement (BEAR)
How To File
Invoice Types
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• Online submission for FCC Form 474– http
://www.slforms.universalservice.org/form474/menu.aspx
– USAC.org/Resources & Tools/Forms/FCC Form 474/File Online
How To File
Invoice Types
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• Online submission for FCC Form 472– Step 1 (for applicants):
– http://www2.sl.universalservice.org/bear/login.aspx– USAC.org/Resources & Tools/Forms/FCC Form 472/
File Online – Step 2 (for service providers):
– http://www2.sl.universalservice.org/bear/login.aspx– USAC.org/Resources & Tools/Forms/FCC Form 472/
File Online
How To File
Invoice Types
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• Paper submission– FCC Form 474 (filed by service provider)– http://www.usac.org/sl/tools/forms.aspx– USAC.org/Resources & Tools/Forms/FCC
Form 474
How To File
Invoice Types
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• Paper submission– FCC Form 472 (filed by applicant)– http://www.usac.org/sl/tools/forms.aspx– USAC.org/Resources & Tools/Forms/FCC
Form 472– FCC Form 472 certified by service provider– Returned to applicant for mailing to USAC
How To File
Invoice Types
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Invoicing
Review
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• FCC Form 472/474 (Reimburse/Discount)– Review– Service Certification– Customer bills from SP to Applicant– Payment of beneficiary portion
What’s Next
Invoice Types
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• The overall objective of the Invoice Review process is to ensure that funds are disbursed only for products and services:– delivered and billed to school/library for which
the school/library has paid their share– eligible and approved on the 471– within the eligible service delivery window
Review
Review
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• Verify services by obtaining detailed bills from the applicant and/or service provider
• Verify services were requested and approved on Form 471 using Item 21 attachments
• Review notes and documentation used during 471 review
• Check for service substitutions if not a match
Service Certification
Review
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• Verify services• Compare services to Item 21 attachments• Review delivery location• Review billed party• Review service provider• Review date of service delivery• Review location of service delivery
Customer bills from SP to applicant
Review
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• Obtain copy of check (front and back)–Microcoding– Referential integrity – such as bank account #
• Copy from bank website – Demonstrate legitimacy
• Provided or verified by applicant
Payment of Beneficiary Portion
Review
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Invoicing
Payment Resolution
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• Monitor reports of applicants not receiving checks from service providers– Establish case– Contact service provider– Issue Dunning Letter and record in case– Ensure receipt of funds– Close case and document results– Refer to FCC Enforcement where necessary
Dunning
Payment Resolution
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• Good Samaritan – Service provider cannot or will not pass BEAR payments– Establish case– Work with applicant to provide Telecom Provider
willing to serve as Good Samaritan– Send letters of agreement– Review BEAR submitted– Approve reviewed invoices
Bankruptcy or out of business conditions
Payment Resolution
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Invoicing
Deadline Extensions
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• Missed Deadline– Invoice
• FCDL• Form 486• Service Delivery
– Form 500• Need more time to provide services– Non-recurring services
Why File
Deadline Extensions
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• Invoice Deadline Extensions– Within 120 days of invoice deadline
• Service Delivery Extensions– Automatic• Late FCDL, SPIN Changes, Service
Substitutions (March 1 key date)– By September 30 for non-recurring services
When To File
Deadline Extensions
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• Documentation requirements that necessitate third-party contact or certification
• Natural or man-made disasters that prevent timely filing of invoices
• Circumstances beyond the service provider's control
What To File
Deadline Extensions
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Comments or Questions?
Questions?
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Thank you!