2012 satisfaction survey results
DESCRIPTION
Cantalician Adult Community Services 2012 Satisfaction Survey.TRANSCRIPT
![Page 1: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/1.jpg)
Cantalician Community Services2012 Satisfaction Survey Results
![Page 2: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/2.jpg)
Surveys were sent to all individuals who currently receive:
•Day Habilitation •Prevocational Services•Supported Employment•Medicaid Service Coordination
![Page 3: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/3.jpg)
Day Habilitation
22% of surveys were returned.
![Page 4: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/4.jpg)
Day Habilitation
I AM HAPPY WITH MY REHABILITATION
COUNSELOR
VERY HAPPYHAPPYSADVERY SAD
I AM HAPPY WITH MY HABILITATION SPE-
CIALIST
VERY HAPPYHAPPYSADVERY SAD
1211
1
13 11
![Page 5: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/5.jpg)
Day Habilitation
THE STAFF TREAT ME WITH COURTESY AND
RESPECT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
THE STAFF HELP ME WITH MY PROBLEMS
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
23
32
20
11
![Page 6: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/6.jpg)
Day Habilitation
THE STAFF ANSWER MY QUESTIONS OR CONCERNS RIGHT
AWAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I AM ABLE TO TELL STAFF WHAT I WANT
IN MY PLAN
YESNOWRITE IN "SOMETIMES"
20
41 2
2
21
![Page 7: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/7.jpg)
Day Habilitation
THE ACTIVITIES I DO ARE HELPING ME
BECOME MORE IN-DEPENDENT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I GET OUT IN THE COMMUNITY DURING
THE DAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
149
15
4
15
1
![Page 8: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/8.jpg)
Day Habilitation
THERE IS ALWAYS SOMETHING TO DO
YESNO
I AM WORKING ON GOALS OF MY CHOICES
YESNO
20
5
24
1
![Page 9: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/9.jpg)
Day Habilitation
MY AREA IS SAFE AND CLEAN
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I WOULD TELL MY FRIEND TO COME TO
CANTALICIAN COMMUNITY SER-
VICES
100%(25)21
5
![Page 10: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/10.jpg)
Comments about Day Habilitation
![Page 11: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/11.jpg)
“[I like] that they teach me to knit, going out to restaurants, and my friends.”
“[I like] Doing art. Going on outings to Tim Horton’s. Going on the computer.”
“I’m grateful just to be able to come here and be with my friends.”
“It’s perfect and great just the way it is.”
![Page 12: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/12.jpg)
Prevocational Services
33% of surveys were returned.
![Page 13: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/13.jpg)
Prevocational Services
I AM HAPPY WITH MY REHABILITATION
COUNSELOR
VERY HAPPYHAPPYSADVERY SAD
I AM HAPPY WITH MY PRODUCTION SU-
PERVISOR
VERY HAPPYHAPPYSADVERY SAD21 26
1 2
2522
![Page 14: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/14.jpg)
Prevocational Services
THE STAFF TREAT ME WITH COURTESY AND
RESPECT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
THE STAFF HELP ME WITH MY PROBLEMS
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
9
40 36
9
12
![Page 15: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/15.jpg)
Prevocational Services
THE STAFF ANSWER MY QUESTIONS OR CONCERNS RIGHT
AWAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I AM ABLE TO TELL STAFF WHAT I WANT
IN MY PLAN
YESNOWRITE IN "SOMETIMES"
12
2
34 42
14
![Page 16: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/16.jpg)
Prevocational Services
I AM HAPPY WITH MY PAYCHECK
VERY HAPPYHAPPYSADVERY SAD
THERE IS ALWAYS SOMETHING TO DO
YESNO
16
3323
19
24
![Page 17: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/17.jpg)
Prevocational Services
I AM WORKING ON GOALS OF MY CHOICES
YESNO
MY AREA IS SAFE AND CLEAN
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
3
44
11
38
![Page 18: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/18.jpg)
Prevocational Services
I LIKE WORKING HERE
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I WOULD TELL MY FRIEND TO COME AND
WORK AT CANTALI-CIAN COMMUNITY
SERVICES
YESNO
3213
36
42
![Page 19: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/19.jpg)
Comments about Prevocational Services
![Page 20: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/20.jpg)
“[I like] the friendship I have with all my co-workers and the money I make when I do good work.”
“I like the work I do and the money I make when I do good work; and my dad is very happy for me.”
“[I like] boxes, cardboard, and sponges.”
“I like the people I work with and the people that help me.”
![Page 21: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/21.jpg)
Supported Employment
41% of surveys were returned.
![Page 22: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/22.jpg)
Supported Employment
MY JOB COACH TREATS ME WITH COURTESY AND
RESPECT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I AM HAPPY WITH MY JOB COACH
VERY HAPPYHAPPYSADVERY SAD 100%
(11)
6 6
![Page 23: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/23.jpg)
Supported Employment
MY JOB COACH AN-SWERS MY QUESTIONS OR CONCERNS RIGHT
AWAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
MY JOB COACH HELPS ME WITH MY PROB-
LEMS
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
21
910
2
![Page 24: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/24.jpg)
Supported Employment
I AM WORKING ON GOALS OF MY CHOICES
YESNO100%
(12)
I AM ABLE TO TELL STAFF WHAT I WANT
IN MY PLAN
YESNO100%
(12)
![Page 25: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/25.jpg)
Supported Employment
MY JOB COACH HELPED ME FIND A
JOB I LIKE
YESNO100%
(12)
I AM WORKING IN THE COMMUNITY
YESNO
2
10
![Page 26: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/26.jpg)
Supported Employment
I WOULD TELL MY FRIEND TO GET SERVICES FROM CANTALICIAN COMMUNITY SERVICES
YESNO100%
(12)
![Page 27: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/27.jpg)
Supported Employment
IF WORKING: I LIKE MY JOB
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
IF WORKING: I AM WORKING ENOUGH
HOURS
YESNO100%
(10)9
1
![Page 28: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/28.jpg)
Supported Employment
IF WORKING: MY JOB COACH IS HELPING ME BECOME MORE INDE-
PENDENT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER100%
(10)
IF WORKING: PEOPLE AT WORK TREAT ME
WITH COURTESY AND RESPECT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
2
8
![Page 29: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/29.jpg)
Supported Employment
IF NOT WORKING: MY JOB COACH IS
HELPING ME FIND A JOB
YESNO
IF NOT WORKING: MY JOB COACH LISTENS TO ME WHEN I TELL
THEM WHERE I WANT TO WORK
YESNO
100%(2)
100%(2)
![Page 30: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/30.jpg)
Supported EmploymentIF NOT WORKING: I FEEL IT HAS TAKEN ME A
VERY LONG TIME TO FIND A JOB
YES NO100%(2)
![Page 31: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/31.jpg)
Comments about Supported Employment
![Page 32: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/32.jpg)
“There is nothing wrong with my job coach. She's doing a great job helping me finding a job for me to work! There is no one that would help me out [more] than a job coach.”
“With the job coach doing a fantastic job helping me finding [a job] together. I would to stay with supportive work. I'll give you guys an A+.”
![Page 33: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/33.jpg)
Medicaid Service Coordination
32% of surveys were returned.
![Page 34: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/34.jpg)
Medicaid Service Coordination
I AM HAPPY WITH MY SERVICE COORDINA-
TOR
VERY HAPPYHAPPYSADVERY SAD
MY SERVICE COOR-DINATOR TREATS ME WITH COURTESY AND
RESPECT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
14
1
40 52
2
![Page 35: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/35.jpg)
Medicaid Service CoordinationMY SERVICE COOR-DINATOR ASSISTS
ME WITH MY PROB-LEMS
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
MY SERVICE COOR-DINATOR ANSWERS MY QUESTIONS OR CONCERNS RIGHT
AWAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
51
49
46
![Page 36: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/36.jpg)
Medicaid Service Coordination
MY SERVICE COOR-DINATOR HELPS ME BECOME MORE IN-
DEPENDENT
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
MY SERVICE COOR-DINATOR ADVO-CATES FOR MY
NEEDS
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
4 1
5043
8
![Page 37: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/37.jpg)
Medicaid Service Coordination
I AM ABLE TO TELL STAFF WHAT I WANT
IN MY PLAN
YESNO
I AM WORKING ON GOALS OF MY CHOICES
YESNO
48
44
48
![Page 38: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/38.jpg)
Medicaid Service Coordination
I AM ABLE TO TELL MY SERVICE COORDINA-TOR WHAT I WANT IN
MY PLAN
YESNO
I AM HAPPY WITH MY MEDICAL PROVIDERS
YESNO
4
49 53
2
![Page 39: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/39.jpg)
Medicaid Service Coordination
I LIKE WHERE I LIVE
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
I LIKE WHAT I DO DURING THE DAY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER
47
16
16
39
![Page 40: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/40.jpg)
Medicaid Service Coordination
I AM ABLE TO GO OUT INTO THE COMMUNITY
ALL THE TIMESOME OF THE TIMENOT VERY OFTENNEVER20 30
12
![Page 41: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/41.jpg)
Comments about Medicaid Service Coordination
![Page 42: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/42.jpg)
“[My MSC] understand[s] what is best for my child, needs and wants and helps me out as best as she can with whatever I need. Thank you.”
“[My MSC] has been a godsend to my family….God bless [her] as she has certainly been a blessing in our lives.”
“[My MSC] is very pleasant to work with, always offering to offer assistance in anything she can.”
“[My MSC] is the utmost caring, compassionate and determined individual. We are very lucky to have her as our coordinator.”
![Page 43: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/43.jpg)
Other Comments from Surveys
![Page 44: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/44.jpg)
“Things I like about Cantalician:”
•“They are helpful and nice.•“The people.”•“[What] I like most about working at
Cantalician is friends and talking and working.
•“They meet my needs and goals.”•“Everyone knows each other. We work
together.”•“Provide excellent service for my
daughter and her sister.”
![Page 45: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/45.jpg)
“Things I don’t like about Cantalician:”•“Not enough work.”•“People annoying me while I'm trying to
work.”•“I don't like the staff. Not big enough
paycheck. Not enough work - bored. I would like to get out of work at 1:30 pm on days when there's nothing to do.”
•“Too noisy. I got news for you, I don't like noise. Gives me headache.”
•“Only thing if there was an after school program.”
![Page 46: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/46.jpg)
“Changes I would like to see at Cantalician:”• “Bigger paychecks and high paying jobs. Also
needs loads of work with trying to learn money.”• “Better air conditioning or air circulation. It's
very hot in the summer on the work floor.”• “Kitchen and food prep.”• “Wish List: partial covered walkway for
commuters; covered shelter over picnic tables in back of building; fish tanks.”
• “I really don't have anything that I would want to change about Cantalician Center because I love being a part of your development.”
![Page 47: 2012 satisfaction survey results](https://reader035.vdocuments.us/reader035/viewer/2022081403/555cc068d8b42a64718b4d6b/html5/thumbnails/47.jpg)
Additional Comments:
•“Thank you for providing service coordination. I'm sure many other families have been as thankful for it as we are.”
•“Thank you for being there.”
•“I can say I finally got someone good on my side, helping me out.”