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Highwood Made Easy

2012

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Copyright © 2003 Highwood USA LLC • highwood is a registered trademark and used under license by Highwood USA LLC January 2012

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sTel: 570.668.6113 • fx: 484.214.0182 • e-mail: [email protected]: www.highwood-usa.com • www.facebook.com/highwood-usa

Table of ContentsA. GeneralCompany Overview .......................................................................A1Key Contact Information ...............................................................A2Nature’s Closest Rival ..........................................................A3.1–3.2 Benefits of highwood® Products ....................................................A4Color Offerings .................................................................... A5.1-5.2 25-Year Warranty Certificate..........................................................A6Furniture & Outdoor/Spa Accessory Warranty Certificate ............A7

B. ProductStandard Profiles and Packaging Lists .................................B1.1–1.8Spa Cabinet Restoration Kit ...........................................................B2Furniture and Outdoor Accessories .......................................B3.1-3.4Package Labeling ...........................................................................B4

C. Customer ServiceCustomer Care Overview ...............................................................C1Terms & Conditions of Sale .................................................C2.1–2.2 Credit Application ..........................................................................C4Release Form (Bank inquiry) .........................................................C5

D. SupportWorking with Highwood Products .......................................D1.1–1.8Quality Systems .............................................................................D2

E. EngineeringStandards for Dimension Tolerances ................................... E1.1–1.2Property Data Sheet ....................................................................... E2Property Comparison ..................................................................... E2RoHS Directive – Statement of Compliance ................................. E3UL File #306605 .................................................................. E4.1–4.5Material Safety Data Sheet .................................................. E5.1–5.3

Tel: 570.668.6113 • fx: 484.214.0182 • e-mail: [email protected]: www.highwood-usa.com • www.facebook.com/highwood-usa


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Company Overview

Highwood USA LLC, a Pennsylvania company, was founded in January 2003, to manufacture and sell highwood® synthetic wood for a wide range of applications where the look and feel of natural wood is sought, and rot resistance, low maintenance, and long-term color retention is needed.

highwood® profiles are synthetic wood produced via the extrusion process using structural polystyrene (PS) foam. highwood® materials were first developed and commercialized by Ross Cooper in 1983. Highwood has the exclusive rights for North America to practice the technology developed by Ross Cooper.

highwood® synthetic wood is the most realistic-looking wood alternative available in the market. The product accurately simulates the color and grain of natural woods. Colors are very light stable, eliminating one of the major maintenance problems of natural wood (restaining, etc.). A range of standard profiles is produced, and additional profiles are designed as needed to meet customer needs.

In addition to aesthetic benefits, the product has comparable stiffness and strength to wood composites, is harder than cedar or redwood, lower thermal expansion than plastic lumber and is suitable for semi-structural end uses. The product can also be machined and fastened like wood, enabling users to work with the material just as they do wood.

Highwood is dedicated to being the first choice in premium synthetic products where low maintenance, aesthetics and excellent service are required. Our mission is to exceed the expectations of Customers, Employees, Shareholders, and our Community.

Highwood is “Nature’s Closest Rival®”

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Key Contact Information

AdministrativeJohn Quarmley ................................................. [email protected] ............................................................... 570.668.6113 (ext. 14)

Yvonne Gavalis ......................................YGavalis@Highwood-USA.comAdministrative Services ........................................ 570.668.6113 (ext. 11)

Sales Jim Morton .............................................. [email protected] Business Development Director ...................................717.825.3518

Craig Smith ...............................................CSmith@Highwood-USA.comSales & Marketing Director .................................................262.501.2580

Reneé Baddick ......................................RBaddick@Highwood-USA.comCustomer Care Manager ........................................ 570.668.6113 (ext. 12)

Nicole Smith ............................................ [email protected] Service Representative ......................... 570.668.6113 (ext. 10)

Mike Johnson ........................................................mj@pacsalesassoc.comSpa sales, West coast .............................................................714.403.1069

Ralph Lauterbach .......................................RalphLauterbach@yahoo.comSpas sales, East coast ............................................................630.240.8436

TechnicalBob Drogan ............................................ [email protected] Director .............................................. 570.668.6113 (ext. 13)

Adam Barilla ........................................... [email protected] Engineer 570.668.6113 (ext. 24)

Operations & QualityDanielle Hess ............................................. [email protected] Manager ....................................................... 570.668.6113 (ext. 16)

Colin Jones ................................................ [email protected] Manager ................................................... 570.668.6113 (ext. 25)

Plant Address (delivery & mail)

Highwood USA LLC 87 Tide Road Tamaqua, PA 18252

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Nature’s Closest Rival®

The most realistic synthetic woodEven if you’ve seen similar products, you haven‘t seen anything like highwood® profiles, the most realistic synthetic wood available today. No other synthetic wood in the world so closely matches the look and feel of premium natural woods, while providing all the advantages of an engineered material:

uThe look and feel of wood, even up close

uhighwood® products will not rot, splinter, crack, warp or fade

uExcellent color retention year after year

uOutstanding dimensional stability

uFabricates with standard woodworking tools

uWood grain throughout the entire profile

Structural and Aesthetic ApplicationsHighwood provides solutions for a wide range of applications:

uFencing

uSite furnishings

uDecks and docks

uOutdoor furniture

uBoardwalks

uArbors, Gazebos

uPorches

uWindow blinds and shutters

uDoor frames and sills

uArchitectural trim

uSpa cabinets

uCabinetry, Outdoor kitchens

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Please see page A-5 and A-5.1 for our full list of colors.



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The benefits are built in.Highwood provides the most realistic wood look of any synthetic material,while delivering superior performance in resisting rot, holding dimensional stability and maintaining color fastness. Highwood’s products will maintain its original appearance and properties for years to come. Highwood is clearly the best choice to enhance your application. Detailed technical data is available at your request.

Working with HighwoodYou can machine our material with conventional woodworking tools. You can cut, drill, route, sand, staple, nail, glue and screw. The unique ‘through grain’ provides an attractive surface even after machining.

Contact us today. Let’s work together in making your products even better with Highwood.

Highwood makes available a wide range of standard profiles. We can work with you to develop custom profiles suitable for your application. A small sampling is shown here.

*Availability of natural woods, such as cedar, redwood and exotic hardwoods is dependent on market conditions and other factors.

Skirt Material Color Fastness

Dimensional Stability

Stiffness (Flex Modulus)

Scratch and Scuff Resistance Through Grain Machinability

Highwood HHHHH HHHHH HHH HHH HHHHH HHHH

Wood* H HHH HHHHH HHH HHHHH HHHHH

Plastic Lumber HHH HH HH HH H HHH

Vinyl (PVC) HHHH HH H HHH H HH

Wood Composite HH HHHH HHH HHHH H HHHH

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Benefits of highwood® Products

u highwood® products have the look and feel of wood, even up close

u highwood® products have wood grain throughout the profile

u Wide range of lumber and specialty profiles to meet all your material needs

u Will not rot, fade, splinter, crack or warp

u UL recognition for hot tub/spa components

u Even after years of continuous exposure to the elements, low maintenance highwood® profiles keep looking great year after year

u highwood® products have excellent dimensional stability

u Stiffer, stronger and lighter weight than many other synthetic lumber products

u Can be fabricated/machined just like wood with standard woodworking tools

u highwood® products are made of 100% recyclable plastic and contains no wood

u Over 40 standard profiles

u More than 25 colors available, including wood tone and solid color options

u 25 Year warranty

0.0 0.2 0.4 0.6 0.8 1.0 1.2

Highwood

Cellular PVC

Plastic lumber

Wood composite

Highwood has lower densitythan plastic lumber or wood composites

Density

Highwood expands and contracts less than other synthetic materials

Plastic lumber

Cellular PVC

Wood Composite

Highwood

Highwood has the highest nail and screw retention

Plastic lumber

PineWood composite

HighwoodHighwood is far sti�er than other synthetics

De�ection under load

Plastic lumber

Cellular PVC

Wood composite

Highwood

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0.0 0.2 0.4 0.6 0.8 1.0 1.2

Highwood

Cellular PVC

Plastic lumber

Wood composite


Density


Plastic lumber

Cellular PVC

Wood Composite

Highwood


Plastic lumber

PineWood composite



Plastic lumber

Cellular PVC

Wood composite

Highwood

0.0 0.2 0.4 0.6 0.8 1.0 1.2

Highwood

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Wood composite


Density


Plastic lumber

Cellular PVC

Wood Composite

Highwood


Plastic lumber

PineWood composite



Plastic lumber

Cellular PVC

Wood composite

Highwood

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Density


Plastic lumber

Cellular PVC

Wood Composite

Highwood


Plastic lumber

PineWood composite



Plastic lumber

Cellular PVC

Wood composite

Highwood



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2012 Profile Color OfferingWood tones (with “streaking” effect)

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American Cherry Barnwood Coastal Gray Hunter Green

Gray Wolf Light Teak Mahogany Purple Rain

Redwood Slate Gray Teak

The close-up image (right) shows the “color streaking” effect and also shows our two surface options (smooth and natureTEX).

All 35 of our standard colors are available in either a smooth or natureTEX (embossed texture) finish.

Toffee

Smooth natureTEX



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2012 Profile Color OfferingSolid wood tones & colors (no color “streaking effect”)

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Almond

Charcoal

Cordovan

Arctic White Barn Red Beige Black

Charcoal Brown

Chestnut Brown

Clay Coffee

Dark Gray Forest Green Glacier Gray Graphite

Navy Blue Smoke Steel Blue Turf Green

Weathered Oak* Weathered Wenge*Weathered Cherry*

*Uses 99% recycle, color varies within lots.



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25-Year Warranty CertificateHighwood USA LLC warrants to the original purchaser (“Purchaser˝) that highwood® products shall be free from material defects in workmanship and materials, and shall not check, splinter, rot or suffer water damage or structural damage from termites or fungal decay. If a defect occurs within 25 years from the date of original commercial purchase under normal conditions of use, Purchaser shall notify Highwood USA in writing and, upon confirmation by an authorized Highwood USA representative of the defect, Highwood USA’s sole responsibility shall be, at its option, to either replace the defective item or refund the portion of the purchase price paid by Purchaser for such defective item (not including the cost of its initial installation). Highwood USA shall not be liable for any installation or reinstallation costs. The Warranty Certificate is not transferable.

Warranty ProcessTo make a claim under this limited warranty for the repair or replacement of highwood® product, the Purchaser must send to Highwood USA, within the warranty period specified above, a description of the claimed defect, a Warranty Certificate, proof of purchase indicating the date of purchase and showing sufficient highwood® product was purchased to cover the amount claimed to be defective, and the defective highwood® product to: Highwood USA LLC, 87 Tide Road, Tamaqua, PA 18252.

Warranty LimitationsThis Warranty Certificate sets forth Highwood USA’s only warranty obligation with respect to the highwood® product and is in lieu of all other warranties oral or written, express or implied. Highwood USA makes no warranty of merchantability or fitness for a particular purpose with respect to the highwood® product, and Highwood USA shall not be liable for incidental, special, consequential or other similar damages arising out of any breach of this Warranty.

Highwood USA does not warrant against and is not responsible for any condition attributable to: (1) normal wear and tear and weathering of the highwood® product; (2) improper installation of highwood® products and/or failure to abide by Highwood USA’s installation guidelines, including but not limited to improper spacing; (3) use of highwood® products beyond normal commercial use, or in an application not recommended by Highwood USA’s guidelines and local building codes; (4) movement, distortion, collapse or settling of the ground or the supporting structure on which highwood® products are installed; (5) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, solvent exposure, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.); or (6) improper handling, storage, abuse or neglect of highwood® products by Purchaser or third parties.

No person or entity is authorized by Highwood USA to make and Highwood USA shall not be bound by any statement or representation as to the quality or performance of highwood® products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by Highwood USA and Purchaser.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO highwood® PRODUCTS. HIGHWOOD USA EXPRESSLY EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE. UNDER NO CIRCUMSTANCES WILL HIGHWOOD USA BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND HIGHWOOD USA’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This warranty provides specific legal rights, and other rights that vary from state to state may also apply.

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Furniture & Outdoor/Spa Accessories Warranty Certificate12 Year Residential/8 Year Commercial Highwood USA LLC (“The Company”) warrants to the original purchaser (“Purchaser”) that highwood® furniture and outdoor/spa accessories products shall be free from defects in workmanship and materials, and shall not check, splinter, rot or suffer water damage or structural damage from termites or fungal decay. If a defect occurs within twelve (12) years residential/eight (8) years commercial from the original purchase under normal conditions of use, Purchaser shall notify Company in writing and, upon confirmation of the defect by an authorized Company representative, The Company’s sole responsibility shall be, at its option, to either repair or replace the defective item or refund the portion of the purchase price paid by the Purchaser for such defective item (not including shipping or delivery). This warranty certificate is not transferrable.

Warranty ProcessTo make a claim under this limited warranty for the repair or replacement of the highwood® product, the Purchaser must send to The Company, within the warranty period specified above, a description of the claimed defect, a warranty certificate, proof of purchase (showing the date of purchase and including the product(s) set forward in the warranty claim) to Highwood USA LLC, 87 Tide Rd, Tamaqua, PA 18252. Further guidance on how to make a claim can be found on our website.

Warranty LimitationsThe Warranty Certificate sets forth The Company’s only warranty obligation with respect to the highwood® product and is in lieu of all other warranties oral or written, express or implied. The Company makes no warranty of merchantability or fitness for a particular purpose with respect to highwood® product and The Company shall not be liable for incidental, special, consequential or other similar damages arising out of any breach of this warranty.

The Company does not warrant against and is not responsible for any condition attributable to: (1) normal wear and tear and weathering of the highwood® product; (2) improper assembly of highwood® products and/or failure to abide by The Company’s assembly guidelines; (3) use of highwood® products beyond its intended original use – including modifications of any type to the product; (4) movement, distortion, collapse of any supporting structure on which highwood® products are installed; (5) Any act of God (such as flooding, hurricane, earthquake, lightening, etc.), environmental condition (such as air pollution, solvent exposure, mold, mildew etc.), or staining from foreign substances (such as dirt, grease, oils, etc); or (6) improper handling, storage or abuse or neglect of highwood® product by Purchaser or third parties.

No person of entity is authorized by Highwood USA LLC to make and Highwood USA LLC shall not be bound by any statement or representation as the quality or performance of highwood® products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by both Highwood USA LLC and Purchaser.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO highwood® PRODUCTS. HIGHWOOD USA LLC EXPRESSLY EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTY OR MERCHANTABILITY AND ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE. UNDER NO CIRCUMSTANCES WILL HIGHWOOD USA LLC BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND HIGHWOOD USA LLC’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply. This warranty provides specific legal rights, and other rights that vary from state to state may also apply.

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See CADdetails.com for Profile Dwgs


Profiles Dimensional Lumber Furniture • Gazebos • Arbors • Docks • Trim • Decking • Fencing

9/16” x 2-1/2”

1” x 4” 5/4” x 4” 2” x 4”

1” x 6” 5/4” x 6” 2” x 6”

1” x 3” 2” x 3”5/4” x 3”

2” x 2”1” x 2” 5/4” x 2”

2.00” x 2.00” 0.50” x 6.00”1” x 2-1/2” 2” Brickmold

4” x 4” Post

9/16” x 2-1/2”

1” x 4” 5/4” x 4” 2” x 4”

1” x 6” 5/4” x 6” 2” x 6”

1” x 3” 2” x 3”5/4” x 3”

2” x 2”1” x 2” 5/4” x 2”

2.00” x 2.00” 0.50” x 6.00”1” x 2-1/2” 2” Brickmold

4” x 4” Post

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Specialty Profiles

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PCS PeR SkiD

All lumber profiles over 42" are strapped in bundles on banding boards and are protected with opaque shrink film suitable for outdoor storage.

• Heat treated boards available for export.

Skids are designed for single stacked shipment & storage only.

• Minimum cut length is 26"; maximum cut length is 144". • An $0.80/pc special packaging charge applies to product over 144 long. • Profiles sold in full unit quantities. • A $75 special packaging charge applies to any non-standard package quantities. • Actual quantity shipped can be +/-5% of order quantity

Packaging Dimensional Lumber

Profile Name Actual Dimensions 26” to 42” >42” to 144”

4 x 4 Post 4.25” x 4.25” 70 70

1 x 2 0.68” x 1.30” 1,800 720

1 x 3 0.68” x 2.30” 1,000 600

1 x 4 0.68” x 3.30” 700 420

1 x 6 0.68” x 5.30” 440 192

5/4 x 2 0.93” x 1.30” 1,440 675

5/4 x 3 0.93” x 2.30” 800 405

5/4 x 4 0.93” x 3.30” 560 315

5/4 x 6 0.93” x 5.30” 360 120

2 x 2 1.3” x 1.3” 1,080 540

2 x 3 1.30” x 2.30” 600 270

2 x 4 1.30” x 3.30” 420 210

2 x 6 1.30” x 5.30” 280 120

1/2” x 6-0” (Trim Board) 0.50” x 6.00” 600 280

9/16” x 2-1/2” (Shed Trim) 0.56” x 2.50” 1,260 360

1”x 2-1/2” (Top Rail) 1.00” x 2.50” 720 320

2-0” x 2-0” (Chair Leg) 2.00” x 2.00” 480 252

Brickmould (WM-180) 2.00”x 2.25” 500 250

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Profiles Tongue & Groove/ShiplapSpas • Panels • Trim • Soffit • Cabinetry • Wainscoting

1-1/2”2”

5” Boston 5” No-Groove

5” V-Groove 6” V-Groove

6” Shiplap

3” Shiplap

6” Boston Shiplap

3” T&G

10” Tongue & Groove Panel

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PCS PeR SkiD by PaRT LenGTH*PROFILE 26” to 42” >42” to 96”

1-1/2” T&G 3,600 2,500

2” T&G 2,880 2,100

3” Shiplap 3,000 2,240

3” T&G 1,800 1,400

5” T&G 1,080 800

6” Shiplap 1,600 1,120

6” T&G 960 700

10” T&G 200 200

All Tongue & Groove and Shiplap profiles are packaged on wood skids (heat treated skids available for export markets) with corner protectors, clear stretch wrap and strapping.

Skids are designed for single stacked shipment & storage only.

* Minimum cut length is 26"; maximum cut length is 96". * Cut lengths greater than 96" require a $0.80/pc packaging charge. * Profiles sold in full unit quantities. * A $75 special packaging charge applies to any non-standard package quantities.

Packaging Tongue & Groove/Shiplap

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Profiles TrimLattice • Cupola • Vents • Garden Sheds

Gap Lap2” Trim Fat Lap

T Trim

U Spar L Spar

L Trim

Top Cap

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PCS PeR SkiD

All Trim profiles up to 48 long are packaged in boxes on a skid. All Trim profiles from 48 to 96 long are strapped in bundles and packed on skids. Heat treated skids are available for export markets. Skids are designed for single stacked shipment & storage only.

* Minimum cut length is 26"; maximum cut length is 96". * Cut lengths greater than 96" require a $0.80/pc packaging charge. * A $75 special packaging charge applies to any non-standard package quantities.

Packaging Trim

PROFILE

26” to 48” >48” to 96”

Pcs Per Skid Packaging Pcs Per Skid Packaging

U Spar 1/2” 2,100 42 bundles of 50

L Spar 1,728 48 bundles of 36

1-1/2” Gap lap 4,000 20 boxes of 200 1,050 42 bundles of 25

Fat Lap 2,240 16 boxes of 140 1,000 20 bundles of 50

T Trim 1,536 16 boxes of 96 1,008 28 bundles of 36

L Trim 1,536 16 boxes of 96 1,008 28 bundles of 36

Top Cap Trim 1,536 16 boxes of 96 1,200 80 bundles of 15

2” Trim 3,000 10 boxes of 300 2,100 42 bundles of 50

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6” Corner6” Corner w/ Tabs

5” Corner 5” Boston

10” Corner (2-pc)7” Corner (2-pc)

1”Square 3.25” Boston 3.25” V Groove

15” Corner (5-pc)

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Profiles Radius Corners Spas • Outdoor Kitchens • Cabinetry

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PCS PeR SkiD by PaRT LenGTH*

All Corner profiles are packaged in stacks on wood skids, with corner protectors and stretch film. Heat treated skids are available for export markets. Skids are designed for single stacked shipment & storage only.

* Minimum cut length is 26"; maximum cut length is 96". * Cut lengths greater than 96" require a $0.80/pc packaging charge. * A $75 special packaging charge applies to any non-standard package quantities.

Packaging Radius Corners

PROFILE 26” to 42” >42” to 96”

1” Square Corner 810 810

3.25” Corner 420 420

5” Corner 150 150

6” Corner 400 400

6” Corner w/ tabs 175 175

7” Half-corner (2-pc) 805 805



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If you are a dealer – please contact the spa parts distributors below for pricing and info:

Distributor Contact Phone Email

HWP Inc Patrick 801-417-5666 [email protected]

Horizon Kathy 520-202-4326 [email protected]

Kern Resources, LLC Paul 616-335-3340 [email protected]

Spa Parts Plus Lisa 928-775-5058 [email protected]

Spa Cabinet Restoration KitHighwood USA is the #1 supplier of material to the world’s leading hot tub and spa manufacturers, providing all-weather cabinets that look great, year after year.

We now offer a refurbishment kit made with the same unique highwood® material that is found on these world-class hot tubs. This kit allows anyone to replace the wooden cabinet material on almost all older hot tubs and spa’s.

Our spa restoration kit does require medium wood-working skills and will require the use of tools/extra materials available from any hardware store… but this project can truly breathe new-life into an old hot tub!

u Available in “Redwood” or “Coastal Gray” colorsuComes in two sizes… 7 foot and 8 foot max side-lengthsuMaximum height of 36"

uContains 3" T&G, 1.5" T&G and trim piecesuGives a high-end “new” showroom look to the cabinetuNever paint or stain again – ULTRA low maintenanceuEasy step-by-step installation guide


Handcrafted Every single piece of highwood® furniture is handcrafted in Pennsylvania by skilled Amish woodworkers. We take great pride in delivering 100% “Made in the USA” product and this is just one more part of that promise.

QUALITY

Starting with our own unique material (the most advanced synthetic wood in the world) we create products with care and pay attention to details… providing you with unrivaled quality.

DESIGN

Elegance and comfort are at the heart of every product. We develop styles that fit into every setting – modern or traditional. Our products are also functional, such as our Adirondacks that fold, recline and also come in “king size” or “child size” for every family member.

DUrAbILITY

Our unique synthetic wood not only looks and feels better than most alternatives, but it is a proven performer with incredible color fastness and outdoor weather resistance. We are so confident in our products that we extend a 12-year residential warranty.

Eco-friendlyHighwood USA invests in both plant and processes to make sustainable products that are eco-friendly. From the new solar-field that powers our plant, to careful recycling of materials in our products, we are dedicated to making great products that enrich the community. highwood® products replace multiple purchases of wood equivalents… saving forests and eliminating the need for stains or paints that can contain chemicals which may leach into the environment.

Color Choiceshighwood® is different. At Highwood USA we manufacture our own incredibly realistic synthetic wood, from which we build products that enrich lifestyles and add value to outdoor living spaces. The majority of our furniture and accessory items are available in the five colors shown below.

Every piece has rich color and detailed embossing. High quality stainless steel hardware is used and color coordinated to match the highwood® material.

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Furniture & Outdoor Accessories

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Toffee

Weathered Mahogany

Weathered Acorn

Coastal Teak

White

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Tel: 570.668.6113 • Fx: 484.214.0182 • E-mail: [email protected]: www.highwood-usa.com • www.facebook.com/highwood-usa

“Pocono” Love Seat 39"h | 29"d | 62"w

The “Lehigh” Bench* 36"h | 25"d | 63"w

“Pocono” Arm Chair39"h | 29"d | 35"w

“Pocono” Conversation Table 16"h | 24"d | 45"w

“Pocono” Side Table 16"h | 24"d | 24"w

Deep Seating Cushions

“Pocono” Ottoman16"h | 26"d | 26"w

The “Lynnport” Rocking Chair* 45"h | 36"d | 25"w

The “Kepner” Bench17"h | 20"d | 61"w

All dimensions are approximate and products/colors are subject to change. *Cushions sold separately.

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King Size Folding Chair*40"h | 36"d | 33"w

Classic Beach Chair40”h | 33”d | 30”w

Folding Ottoman13"h | 19"d | 20"w

Tete-a-Tete Connecting Table3"h | 18"d | 26.5"w

Adult Size Folding Chair*34"h | 36"d | 29"w

Folding Side Table17”h | 14”d | 20”w

Child Size Folding Chair*24"h | 27"d | 21"w

Laptop/Reading Table3"h | 12"d | 30.5"w

The “Hometown” Arbor84"h | 27"d | 47.5"w

The “Pottsville” Corner Fence48"h | 55"d | 4"w

Flower Box with Wrought Iron Traditional Bracket 10"h | 7"d | 25"w

Flower Box with Wrought Iron Decorative Scroll Bracket 12"h | 8"d | 25"w

“Hazleton” Mailbox Post59"h | 28"d | 4"w

Craft Style Squirrel Feeder17"h | 12.5"d | 6"w

Craft Style Bird House 8"h | 9"d | 8"w

Traditional Fan Trellis72"h | 2"d | 36"w

“Brockton” Lamp Post72"h | 6"d | 6"w

Lamp not included.

Mailbox not included.

Furniture & Outdoor Accessories

All dimensions are approximate and products/colors are subject to change. *Cushions sold separately.

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Cushion OptionsOur cushions are specially designed to perfectly fi t our furniture pieces and are wrapped in industry leading Sunbrella™ fabrics. This means that you can be assured that, just like your highwood® furniture, your fabrics are made to stand up to whatever Mother Nature throws at them.

Davidson Redwood Dimone Flame Dimone Sequoia Harwood Crimson Seville Seaside

Stripes

Bessemer Cabaret Blue Haze Villete Rococco

Jacquards

Bamboo Palm Papaya Sand Walnut

Dupione

Antique Beige Aruba Bay Brown Black Camel Canvas Capri

Coal Cocoa Forest Green Heather Beige Logo Red Natural Navy

Pacifi c Blue Teak Wheat

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CUST PN

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HIGHWOOD USA LLC 87 Tide Road Tamaqua, PA 18252 570-668-6113

T Trim, Antique Red, 30.25'' long,Rivers emboss (1x)

12300

P20872

2432

204329/25/2008

Antique RedCUST COLOR NAME

Quantity

Date

PALLET 1 OF 2

CUST

ABC LLC

INITIALS

*12300*

*2432**20432*

Package LabelingHighwood labels each package of product in 3 ways:

(1.) Large package label (shown below) indicating:

•Product description

•Customer’s part number (bar coded)

•Highwood’s part number

•Customer’s color name

•Customer’s company name

•Piece count (bar coded)

•Packaging date

•Tag number (bar coded)

(2.) Month of Manufacture label: color coded label to aid in FIFO inventory management

(3.) Tag Number: a label is affixed to the pallet to ensure lot traceability

Label below is approximately 60% of actual size.

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CUSTOMER CARE OVERVIEWHighwood dedicates itself to providing exceptional service to all its customers. We have set the following standards for service, which represent your minimum expectation of us.

ORDER CONFIRMATIONu Highwood will provide a sales order confirmation within 24 hrs of PO receipt.

uWe require all sales orders to be signed & faxed back before production can begin.

LEAD TIMEu Highwood is committed to maintaining a 3 week lead time from order confirmation signed Sales Order to ‘available to ship’ date.

uYour orders are made in accordance with your Purchase Order, and are expected to meet the minimum run requirements. Any production run may be complete with up to 5% more than or less than your order.

INVENTORYu Highwood will be happy to hold inventory for you, however, it must ship within 60 days of the production date, or a storage fee of $35/skid/month will be incurred.

FREIGHT/SHIPMENTSu No shipment will be sent to any customer whose account is overdue.

u All orders are FOB our plant in Tamaqua, PA.

u Highwood requires 48 hour notice to release a shipment in order to pull the inventory and schedule a pick-up with your carrier.

u Our Customer Service group is happy to assist you in arranging freight. We can ship “collect” via your carrier or arrange freight for you & ship “prepay & add”.

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Terms and Conditions of Sale

1. Sale Terms. Highwood USA LLC’s (“Highwood”) sale to the Buyer of the products and/or services listed in Highwood’s Quotation or Buyer’s order is subject to the following terms and conditions.

2. Price. All sales are subject to the terms and conditions stated herein. All amounts are in U.S. dollars, and payments must be dominated in U.S. funds. The prices of Product(s) are as stated in each Sales Order confirmation. All prices are listed F.O.B. shipping point, unless otherwise noted in Sales Order confirmation. Insurance and freight are not included, and are the responsibility of the Buyer. Title and risk of loss for the Products shall pass to the Buyer at the F.O.B. point. Payments by the Buyer shall be due net cash within the terms stated on the Sales Order confirmation, which may be modified based on credit history. Any price revision must be advised to Buyer by Highwood in writing at least 30 days prior to the effective date.

3. Order Quantity. Highwood custom produces all Product to order. Due to the nature of the process, shipment quantities may differ from the order quantity. Buyer hereby agrees to accept any shipment quantity either five percent (5%) more or less than the order quantity as fulfillment of an order.

4. Custom Product. Highwood custom produces all Product for Buyer. All purchase orders once acknowledged by Highwood are binding upon Buyer to accept Product when production is completed. In no event will Highwood inventory Product for more than 60 days from production. Buyer hereby agrees to accept any and all Product produced against a purchase order within 60 days of production, or Buyer will pay full cost of goods to Highwood plus a warehousing fee of $35 per pallet of Product per month from the date of production.

5. Product Specifications. The specifications for the Products will be Highwood’s standard tolerances for color, surface appearance, and dimensions.

6. Taxes. The Buyer shall pay to Highwood, in addition to the price or prices specified, the amount of all governmental sales, personal property, or excise tax, import or export duties, or other similar taxes or charges, present or future, that Highwood may be required to pay or collect from the Buyer with respect to the production, sales, transportation or use of any product sold or furnished by Highwood to the Buyer, except taxes for which the Buyer shall have furnished Highwood with applicable exemption certificates.

7. Delinquent Accounts. If Highwood must make efforts to collect amounts due from the Buyer, Highwood shall be entitled to collect all expenses of the collection effort, including (i) reasonable attorneys’ and expert witness fees; and (ii) interest on the amount due from the date due at the prime interest rate plus three percent, or up to the maximum extent permitted by law, whichever is less. Highwood reserves the right to change credit terms to the Buyer, cancel, or delay delivery of Products in the event the Buyer fails to make prompt payment therefor, or in the event of an arrearage in the Buyer’s account.

8. Confidentiality. Buyer and Highwood mutually agree not to disclose to any unauthorized person, or group of persons or company or group of companies or entity any confidential or privileged information including know how, production techniques, formulas, pricing, etc. that may be acquired from each other while transacting business. This does not include confidential information which a) is in the public domain at the time of disclosure under this agreement or subsequently becomes part of the public domain through no fault of the receiving party; or b) is rightfully in the recipient’s possession without obligation of non-disclosure prior to the time of its disclosure under this agreement.

9. Force Majeure. Shipping dates are estimates and not guaranteed. Highwood shall not be responsible in damages or otherwise for any failure or delay in the performance of any of its obligations hereunder caused by strike, lockout or other industrial disturbance, fire, earthquake, explosion, flood, storm, Act of God, accident, governmental action or regulation, armed conflict, civil disturbance, terrorism, curtailment or failure to obtain sufficient raw material, labor or utilities, machinery or equipment breakdown, lack of transportation or distribution facilities, or any other causes whatsoever (whether or not of the same class or kind as those set forth above) beyond its reasonable control and which, by the exercise of reasonable diligence, it is unable to overcome.

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Terms and Conditions of Sale (cont.)

10. Warranty. Highwood warrants that the Products when delivered to the Buyer shall conform to Highwood’s standard specifications. If for whatever reason, the quality of the Product as supplied by Highwood does not conform to the Product Specifications, a credit will be issued by Highwood on a one-to-one basis for parts that are found to be out of specification, provided that the Buyer shall give Highwood notice of its claim noting the Tag Number of each skid containing non-conforming Product within thirty (30) days of the date of delivery of the non-conforming Product to the Buyer. If more than 100 parts in a single package are found to be out of specification, Buyer reserves the right to reject the full package for credit or alternatively sort and inspect the pallet at a cost of $100 to Highwood in order to determine the exact number of out of specification parts.

Buyer will submit a claim for credit to Highwood through the RGA process providing documentation of the quantity of defective parts, as well as the Highwood Tag number. Highwood will respond to Buyer with a corrective action report called ‘Quality Learning Report’ identifying the root cause of the quality concern and the deadline for implementation of corrective action. This report will be submitted to Buyer within 10 days of inspection of non-conforming product by Highwood.

This warranty is void for any Product that has been modified or altered in any respect or manner whatsoever by anyone other than an authorized employee of Highwood, or that has been subject to erosion, abuse, misuse, negligence, accident, or improper storage, installation or operation. In no event shall Highwood’s liability for any warranted goods exceed the value of the Product purchased for which a claim is made. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.

PLEASE COMPLETE AND RETURN THIS DOCUMENT TO HIGHWOOD USA VIA FAX AT 484-214-0182.

□ I have read, understand and agree to the Terms and Conditions set forth by Highwood USA.

COMPANY:

AUTHORIZED SIGNATURE:

TITLE:

DATE:

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Credit Application

Company Name:

DBA (if applicable):

Mailing Address:

Street Address:

City: Telephone:

State: Zip: Fax:

Country: E-mail:

q Corporation q Sole Proprietorship q Partnership q Other

Years in Business: Line of Business:

Owners’ Names: Officer’s Title:

Bank Reference: One Required Bank Name: Account #:

Address: Contact Name:

City: Telephone:

Trade References: Three Required Name: Telephone: ______________________________________________

Fax:

Address:

Name: Telephone: ______________________________________________

Fax:

Address:

Name: Telephone: ______________________________________________

Fax:

Address:

A COPY OF THE COMPANY’S MOST RECENT INCOME STATEMENT AND BALANCE SHEET MUST BE INCLUDED. AUDITED STATEMENTS ARE PREFERRED; HOWEVER, REVIEWED STATEMENTS ARE ACCEPTABLE. ALL STATEMENTS WILL BE HELD IN STRICT CONFIDENCE AND NOT DIVULGED TO ANY THIRD PARTIES. As an officer of this Company, I hereby grant permission for you to verify the above information. I also guarantee this company to pay any additional costs which may be incurred by Highwood USA LLC to collect funds owed by us, including but not limited to postage, restock, collection fees, attorney and court costs if such actions should become necessary. The applicant agrees to by acceptance of goods to be bound to all terms and conditions instituted by Highwood USA LLC or be subject to service charge of 1 ½% per month (18% A.P.R.) or as allowable by law on all balances over due beyond payment terms.

Name (print or type): Signature:

Title: Date:

PLEASE FAX BACK TO 484-214-0182

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Release FormI hereby authorize Highwood USA LLC to inquire about our credit worthiness. This information includes, but is not limited to, our credit line, payment history, length of account, high credit and outstanding balance. I also hereby release Highwood USA LLC and participating parties from any legal action as a result of the outcomes from this inquiry.

Company:

Signature:

Title:

Date:

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Working with Highwood Products

GENERAL highwood® materials can be handled and machined in a similar fashion to natural wood. Most methods used for storing, fabricating, and cleaning wood can be used with highwood® products, making it an extremely versatile material. Please note the recommendations for cutting tools/blades for optimal results.

STORAGE As with wood, highwood® materials should be properly supported and protected from the elements in storage. Avoid prolonged exposure to direct sunlight or excessive temperatures (>100ºF or 38ºC) during storage. Usually, storing the products as packaged will provide the necessary support. The best practice is to store highwood® profiles inside on a clean, flat surface and covered to protect from dirt and dust. highwood® products expand and contract with temperature therefore the product should be at room temperature before fabricating to ensure proper measurements.

MACHINING It is important that all saw blades, cutters, and drill bits used for highwood® material be kept sharp. Dull tools increase the heat generated while machining, which may soften or melt the material and result in a poorly machined surface. Any build-up of ‘sawdust’ may melt around the tool and cause a poor surface.

CUTTING highwood® materials can easily be cut with circular blades (table saw, radial arm saw, miter saw) and band saws. Use caution with reciprocating saws (e.g., jig saws) as heat generation can melt the material; use low RPM and high ’orbital’ setting when using reciprocating saws. Circular saw blades should be carbide-tipped with no more than one tooth per inch (maximum: 20T for 7-1/4˝, 30T for 10˝). Blades designed for ‘fast ripping’ work well (example: Diablo 24 tooth 10 red @ 49-50 rpm). Alternating tooth bevel (ATB) designs work best. Saw speed must be between 2,000 and 4,000 RPM and a fast feed rate should be used.

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CUTTING (cont.)

A blade lubricant such as silicone spray can be used to help reduce friction. Saw blades must be in good condition: flat and sharp. Blade wobble or diameter run-out will create friction and soften the product. Select a blade with the thinnest possible kerf that provides adequate stiffness. Using blade collars to reduce blade wobble is advisable. ATB-alternating tooth bevel-style blades with a 6° to 12° rake is a good selection. As with wood, the material should always be cut from the ‘show side’ to the back face to avoid chipping of the finished surface.

DRILLING highwood® materials can be drilled using all types of drills (e.g., brad point, split point, step drills). For larger diameter holes, Forstner bits work exceptionally well. Care must be taken to frequently remove the waste to avoid heat build-up and melting of the ‘sawdust’. Coated drills (titanium nitride) reduce friction, and are highly recommended. Drill speeds should be 400 to 900 RPM to minimize heat generation.

PLANING & JOINTING highwood® material can be planed or jointed just like wood. Planing the product surface exposes the foam’s cell structure which should be sealed. A high-quality sanding sealer works well. Removal of the exterior ‘skin’ of the product should be done evenly on both sides to minimize any induced stresses, bows or twists which may occur when the product expands or contracts.

ROUTING A router can be used to create dados, rabbets, round-overs, and other design elements. Carbide tipped tools should be used, and spiral up-cut style bits are best. Straight flute bits create friction and cause melting of the material. High bit speed and feed rates are recommended. For cutting depths greater than 3/4˝ (20mm), an air knife should be used to continually remove the waste material from the bit. Routing on CNC equipment is ideal and produces furniture grade cuts.

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JOINING & FASTENING The type of joining method used will depend on the final application and strength requirement of the joint. More than one method of joining may be used in a joint (glue and screw). Most standard woodworking joints (e.g., mortise and tenon, lap joint) are effective for joining highwood® material.

SCREWING A variety of screw types are suitable for highwood® materials. The greatest holding strength is achieved with parallel thread, coarse pitch screws. Pre-drilling is recommended, particularly for thin profiles and within 1˝ of board edges. Torque-limiting drivers are suggested to avoid stripping the threads, particularly when driving screws in along the axis of the extrusion.

For exterior use, select a proper corrosion-resistant fastener. Stainless steel is superior for corrosion, but are quite soft. Predrilling is particularly recommended for SS screws. Ceramic-coated screws are strong and provide good corrosion resistance.

Joining with pocket screws is an ideal method of making butt joints. Using a jig, such as supplied by Kreg Tools (www.kregtool.com), to create the pocket holes and subsequently gluing and screwing creates a strong butt joint.

NAILING/STAPLING Nailing is not effective for fastening thick profiles of highwood® material; screwing or stapling is preferred. When nailing, the material should be pre-drilled to avoid splitting the product. Nails should not be closer than 1˝ from the edge of any profile. Pneumatic nailers can be used for finish nails and brads.

Stapling is an effective method for fastening and is preferred over nailing. Medium and wide crown staples used with pneumatic staplers are best. Corrugated staples should not be used with highwood® materials. Pneumatic tools should be fitted with an air regulator and operated at no greater than 75 PSI.

GLUING A wide range of adhesives are suitable for gluing highwood® material, including solvent-based and solvent-free products. Water-based adhesives (standard woodworking glues) will NOT bond highwood® material. Care must be taken when using solvent-based adhesives, as the solvent will alter the appearance of the material

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GLUING (cont.)

if it gets on the finished surface. Adhesives produced by Testors (#3501GA, #3503GA, #3521GA), GOOP, and IPS Weld On (#16) are recommended. Other solvent-based adhesives can be used, but may not develop com– parable bond strength. Solvent-free adhesives, such as Gorilla Glue, 3M’s Scotch Weld (#TE- 031), 3M’s Jet-Melt (#3764), and Titebond (#5492) work well with highwood® materials. These products yield strong bonds and excess glue can be removed by sanding. Other solvent-free adhesives made by 3M, namely Super 77 and Super 90 are available in a spray can and provide an excellent structural bond with highwood® materials.

Each of these adhesive products set in 1 to 7 minutes, and therefore require pressure to be applied during this time. In all cases, the parts to be bonded must be clean and free of dirt and dust to achieve a good bond. Clamps or assembly jigs are the best method for forming good joints. After the adhesive sets, a cure time of 1 to 2 hours is required to build sufficient bond strength before working with the material. Whatever type or grade of adhesive is selected, the usage and safety instructions supplied by the adhesive manufacturer must be followed.

Product # Type Form est. Cost/oz. (volume) advantages Disadvantages

Testors #3501 GA Solvent Based 5 gallon pail

Squeeze Tube $0.180/oz. Quick Dry, Very Strong Bond

VOCs, Odor, Drips and Runs will Mark Surface


Squeeze Tube $0.180/oz. Extra Fast Dry, Very Strong Bond



Squeeze Tube $0.180/oz. Non Toxic, Low VOC’s, Very Strong Bond

Drips and Runs will Mark Surface

IPS Weld On #16 Solvent Based 5 gallon pail

Squeeze Tube $0.750/oz. Readily Available, Strong Bond


3M Scotch Weld #TE- 031 Solvent Free Cartridge $0.981/oz.

No VOC’s, High Early Strength,

Strong Bond

Requires Special Applicator, High Cost

3M Jet Melt #3764 Solvent Free Cartridge $0.784/oz.

No VOC’s, High Early Strength,

Strong Bond

Requires Special Applicator, High Cost

Tite Bond #5492 Solvent Free Caulk tube $0.160/oz.

Strong Initial Tack, Readily Available,

Low Cost, Easy Application

Moderate Bond Strength

3M Super 77 Solvent Free Spray Can $0.962/oz.

Readily Available, Easy Application,

Versatile, Fast Setting, Good Bond

High Cost

3M Hi-Strength 90 Solvent Free Spray Can $1.230/oz.

Clean Application, Strong Bond,

One Minute Dry Time High Cost

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JOINING & FASTENING (cont.)

BENDING To produce curved products, highwood® profiles can be bent using a jig or form. To bend, heat the profile to 195 to 215ºF (100ºC) in a convection oven, hot box, or hot liquid bath. Heat only long enough to make the profile pliable (time varies with profile thickness: typical 7 to 15 minutes). Overheating will cause the foam to expand and the profile will be come misshapen. If the profile is too cool (not hot enough), it may wrinkle when bending. Trials are required to define the amount of time and specific temperature for your equipment and each profile. Remove from the oven and shape in the jig; allow to cool. The ends of the profile will ‘mushroom’ so be certain to allow approximately 2˝ (50mm) to be trimmed on each end.

FINISHING Unlike wood, highwood® materials are supplied with a finished surface. Therefore, care should always be taken to protect the surface during manufacturing and shipping of finished goods. However, if the surface is scratched or marred, it can be repaired.

SANDING Machine or hand sanding can be used to remove scratches or tool marks (after machining). Disc or orbital sanders should not be used, as they generate heat and can soften the material. Belt sanders, pad (palm) sanders, drum sanders all work well, as does hand sanding. highwood® material can be wet or dry sanded. To remove fine scratches, use #0000 steel wool and a soft wax such as bee’s wax or carnauba wax.

SKIVINGNicks and scratches can be removed from highwood® material using a sharp knife blade (X-Acto blade, single edge razor blade, utility knife blade). Simply hold the blade perpendicular to the material surface and skive off the nick or scratch. Make several passes to gradually shave the material surface.

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STAINING & PAINTINGhighwood® material does not require any staining, painting or preservative treatment to maintain its appearance. However, stains can be used on the material to alter the color of the product. Water-based acrylic stains, such as made by Cabot Stains, work very well. Alkyd-based stains or varnishes also work well. Gel-type stains provide more uniform staining and are recommended. Avoid any stain with aromatic solvents (e.g., toluene, xylene). To paint the material, use a high-quality oil-based primer followed by either oil-based or latex exterior grade paint.

SEALING Surface sealers, such as urethanes, sanding sealers, or waxes, can be used to seal highwood® products. Do not use sealers with aromatic solvents. Be certain to test a small area first before applying the sealer to the entire surface. IPS Weld-On P-70 pipe joint primer and carnauba wax both provide excellent results.

FILLING Large holes from drilling or other fabrication processes can be filled by doweling the hole or filled with plastic wood products, such as Minwax High-Performance Wood Filler and ZAR Latex Wood Patch. Dowels can be sanded smooth to blend with the surrounding product. Plastic wood fillers can be stained to blend with the Highwood color.

MAINTENANCE Little maintenance is required to keep highwood® material looking good. The product should be cleaned as needed to remove dirt and debris. No abrasive or harsh chemicals should be used on the product. Aromatic solvents (e.g. toluene, xylene) or cleaners containing aromatic solvents (e.g. Citri-Solv) should never be used on highwood® materials.

CLEANING Hot soapy water is the best choice for cleaning highwood® material. highwood® is a hard material with a non-porous surface, therefore it does not readily stain and most spills do not stick. Any water-based household cleaner can be used to clean the surface, including Windex, 409, Pledge, Murphy’s Oil Soap, Simple Green and citrus cleaners. Avoid any cleaner that contains solvents or harsh

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CLEANING (cont.)

chemicals. If unsure of the cleaner, test on a small area before cleaning. Although not commonly necessary, highwood® materials can be pressure- washed.

COMPATIBLE MATERIALS highwood® products are based on polystyrene, and are therefore susceptible to aromatic solvents such as benzene, toluene and xylene, and the various derivatives of these chemicals. Such chemicals will cause permanent changes to the product. Prolonged exposure to aliphatic solvents such as mineral oil, mineral spirits, n-petane, kerosene, VM & P, and gasoline will cause discoloration of highwood® products, and may impact mechanical properties. Oxygenated solvents such as alcohols, ketones, glycol ethers, esters, and glycol ether esters do not cause appreciable change in highwood® products, and any water-based product, including cleaners, coatings and pesticides, is safe to use with highwood® products. Before using any cleaning agent, stain, paint or other surface treatment, be sure to test a small area to ensure that the product is compatible.

DAMAGE REPAIR

MINOR SCUFFS AND SCRATCHES Minor scuffs in highwood® profiles can easily be removed by gently buffing with ‘0000’ steel wool. The steel wool blends the scuff or scratch with the surrounding material, and leaves the area with a slightly different patina than the original product. Now that the scratch is removed, the area can be polished with Pledge furniture polish or Carnauba wax to bring up the luster to blend with the virgin profile. Please visit our web page for a short video at http://www.highwood-usa.com/care.html.

DEEP SCRATCHES To remove deeper scratches in the product, use a single-edged razor blade to skive the high spots from the surface of the product. Holding the razor blade perpendicular (the tip of the blade directly against the product) to the profile, scrape the surface along the length of the scratch to shave off the raised edges of the scratch. This typically requires 2 to 3 passes with the blade along the length of the scratch. Once the raised edges are removed, use the steel wool and wax technique (noted above) for blending out the area.

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DAMAGE REPAIR (cont.)

LARGE DENTS For large dents and gouges, use ‘sawdust’ from the same color highwood® profile and lacquer thinner to make a ‘plastic wood’ patch compound. In a small container, and using the proper personal protective equipment (e.g., gloves, goggles, ventilation) for the solvent, mix some sawdust with a small amount of lacquer thinner to develop a thick paste. Fill the gouge with the paste, smoothing the surface of the patch as best as possible. After the patch dries, use a razor blade to skive off any high spots, and then buff with steel wool and polish the area to blend the color and complete the repair.

INSTALLATION Installation of highwood® materials is quite similar to wood products of similar dimensions (width, thickness). Typically, spans of 16˝ O.C. are acceptable for decking products of 1˝ thickness or greater. Trim products (less than 1˝ thickness) installed in sheltered areas (limited direct sunlight) can also be fastened 16˝ O.C. Trim products installed in highly exposed areas are best installed on a full backer (sheathing or similar) and fastened 16˝ O.C. Trim products can also be installed by gluing, with a full coverage of appropriate adhesive.

highwood® profiles expand and contract with temperature, and are not affected by moisture. Thermal expansion is comparable to other synthetic lumber products. Approximately 1/8˝ should be allowed for a 16-ft board between butt joints. Boards can be fastened tightly side-by-side.

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Quality SystemsHighwood maintains world-class quality systems to deliver superior products that consistently exceed customers’ expectations.

Key Elements of the Quality Program

Currently 11 systems are fully developed and implemented at Highwood. Our philosophy is to use ISO standards as a guideline, and to focus on the elements of quality that are most beneficial to our customers. Each year we improve and add to the program as part of our continuous improvement efforts.

u Formal Change Management Process — all changes to materials, process, and product are closely monitored for their impact on quality, and customers are notified of any change that may impact their operations

u Supplier Quality Program — all materials suppliers undergo a quality audit, are required to provide C of A’s, and maintain quality systems that ensure we receive superior products

u Quality Responsibility — all employees have responsibility for the ultimate quality of our products

u Document Control — all documents are controlled to ensure only the latest, approved versions are being used for production and quality control

u Finished Goods Inspection and Testing Program — a thorough program of quality testing is deployed to ensure all products meet our high standards

u Incoming Inspection and Testing — raw materials are inspected to ensure they meet suppliers’ specifications and our standards

u Formal Training Plans — all employees are trained in quality standards, measurement techniques, process control, production methods, and other key areas

u Statistical Process Control — key process and product metrics are tracked using SPC to ensure consistency

u Customer Resolution Process — a formal process is used to identify and correct the root cause of any quality issue

u Corrective and Preventive Action — customers are notified of the resolution of every quality issue that arises

u Lot Traceability — each package of product can be traced through our operations to the raw materials used for production

Leader in Color ConsistencyHighwood is the best in the industry for color consistency. We use world class systems for measuring the color of our products. We compare all finished goods to approved color standards (both physical and spectrographic standards) to deliver the tightest tolerance in the industry — profile to profile, lot to lot, month to month.

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Standards for Dimensional TolerancesProfile length Tolerance

26-48 +/- 0.125

49-96 +0.250/ -0.125

97-144 +0.500/ -0.125

>144 +1.000/ -0.125

Profile width allowable Gap

<1.750 0.020

1.750-3.999 0.040

4.000-6.000 0.060

>6.000 0.080

Profile thickness Tolerance<0.200 +/- 0.015

0.200-0.499 +/- 0.035

0.500-1.250 +/- 0.075

>1.250 +/- 0.100

Profile width Tolerance<1.750 +/- 0.040

1.750-3.999 +/- 0.060

4.000-6.000 +/- 0.100

>6.000 +/- 0.125

Cut Length The allowable tolerance varies with the target length.

Squareness The allowable gap varies with target width.

Thickness The allowable tolerance varies with target thickness.

Width The allowable tolerance varies with target width.

Profile width Concave Convex<1.750 0.010 0.010

1.750-3.999 0.020 0.020

4.000-6.000 0.035 0.045

>6.000 0.050 0.065

Flatness The allowable gap varies with target width.

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Profile length Profile thickness

<0.200 0.200-0.499 0.500-1.250 >1.250

26-30 0.210 0.140 0.070 0.035

30-34 0.240 0.160 0.080 0.040

34-38 0.270 0.180 0.090 0.045

38-42 0.300 0.200 0.100 0.050

42-46 0.330 0.220 0.110 0.055

46-50 0.360 0.240 0.120 0.060

50-54 0.390 0.260 0.130 0.065

54-58 0.420 0.280 0.140 0.070

Standards for Dimensional Tolerances(cont.)

Bow The allowable bow varies with target length and thickness.

CamberThe allowable camber varies with target length.

Profile Length allowable Measurement26-30 0.070

30-34 0.080

34-38 0.090

38-42 0.100

42-46 0.110

46-50 0.120

50-54 0.130

54-58 0.140

58-62 0.150

62-66 0.160

66-70 0.170

70-74 0.180

Please complete and return this document to Highwood USA via Fax at 484-214-0182.

I have read, understand and agree to the Standards set forth by Highwood USA.

COMPANY: _________________________________________________________________________

AUTHORIZED SIGNATURE: __________________________________________________________

TITLE: _______________________________________________________DATE: ________________

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HiGHWOOD® STRUCTURaL FOaM PRODUCTSPROPeRTy TeST MeTHOD UniTS ReSULT COMMenTS

Specific gravity ASTM D-143 (ISO 1183) n/a 0.56 Produced from 0.40 to 0.65

Vicat softening point ASTM 1525 (ISO 306) °C 91

Coeff. of thermal expansion ASTM D-696 (DIN 62-53491) 1/°F (1/°C) 3.1x10-5 (5.5x10-5)

Tensile strength ASTM D-882 (ISO 527) psi (MPa) 4,350 (30.0)

Elongation at break ASTM d-882 (ISO 527) % 1.0

Flexural strength ASTM D-790 (ISO 178) psi (MPa) 5,445 (37.5)

Modulus of elasticity ASTM D-790 (BS 373) ksi (MPa) 270 (1,864.0) Flexural modulus

Compression strength ASTM D-695 (BS 373) psi (MPa) 8,222 (56.7) 8,222 (56.7)

Parallel to grain Perpendicular to grain

Impact strength ASTM d-256 (ISO 180 1A) ft-lb/in (kJ/m2) 1.2 (1.40) Izod impact- notched

Nail withdrawal ASTM D-1761 (BS 6948) lb (kN) 198 (0.88) 2.5mm wire nail, 22mm depth

Screw withdrawal ASTM D-1761 (BS 6948) lb (kN) 562 (2.50) #6 screw, 22mm depth

Water absorption (%) ASTM D-1037 (ISO 82) % by weight 0.14%

Property Data Sheetfor highwood® Structural Foam Products

Property Comparisonfor highwood® Structural Foam Products

PROPeRTy highwood®Pressure-

treated pine*Redwood/

cedar*Plastic lumber†

lumber†Wood

composite† Rigid PVC†

Coeff. of expansion (1/°F) 3.1 x 10-5 0.25 x 10-5 0.25 x 10-5 5.9 x 10-5 2.5 x 10-5 4.1 x 10-5

Modulus of elasticity (ksi) 270 1,240 - 1,790 1,100 - 1,400 94 - 116 165 - 230 380 - 425

Modulus of rupture (psi) 8,670 8,200 - 11,600 7,500 - 10,500 750 - 835 1,400 - 2,650 N/A

Tensile strength (psi) 4,350 2,360 - 4,82 1,390 - 3,940 1,470 -1,700 1,975 - 3,950 4,850 - 5,900

Nail withdrawal (lb) 198 46 - 65 38 - 60 90 - 126 150 - 215 N/A

Screw withdrawal (lb) 562 155 - 365 105 - 275 136 - 260 315 - 565 N/A

Specific gravity 0.56 0.40 - 0.60 0.37 - 0.45 0.92 - 1.05 1.02 - 1.35 1.30 - 1.45

Hardness (lb) 795 380 - 870 350 - 630 452 - 530 970- 1,250 715 - 820

Water absorption (%) 0.14% > 15% > 15% 0.10% 4.30% 0.29%

* Properties for wood are taken from samples with clear, straight grain at 8% moisture content. Knots, checks, and other natural defects reduce the mechanical properties. Average net yield of good to excellent pieces from shaping, drilling, nail/screw splits, and other defects from working wood is 74% (U.S. FPL Wood Handbook, 1999)

† Properties for other wood replacement materials taken from various commercial producers’ published product literature.

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RoHS Directive − Statement of Compliance

July 1, 2006

This letter certifies that all products manufactured by Highwood USA LLC comply with EU directive 2002/95/EC, also known as the RoHS directive.

The directive limits the amount of six specific hazardous substances in electrical and electronic equipment:

• Cadmium (Cd): 100ppm

• Mercury (Hg): 100ppm

• Lead (Pb): 1000ppm

• Polybrominated Biphenyls (PBB): 1000ppm

• Polybrominated Diphenyl Ethers (PBDE): 1000ppm

• Hexavalent Chromium (CrVI): 1000ppm

If you require any further information, please contact customer service at 570-668-6113.

Respectfully,

John Quarmley

President & General Manger

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Material Safety Data Sheet

SECTION 1: Product and Company Identification TRADE NAME: ................................ highwood® synthetic woodMSDS name: ....................................... Extruded Polystyrene FoamManufacturer: ..................................... Highwood USA LLCAddress: ............................................. 87 Tide Road, Tamaqua, PA 18252

SECTION 2: Composition/Ingredients Substance:Polystyrene polymer .......................... CAS No. 9003-53-6Talc ..................................................... CAS No. 14807-96-6Impact Modifier .................................. CAS No. 9003-53-6 (polystyrene component)

......................................................... CAS No. 25038-36-2 (rubber component)EPS ..................................................... CAS No. 9003-53-6 (polystyrene) CAS No. 109-66-0 (pentane)UV stabilizers ...................................... CAS No. 2440-2-4, CAS No. 52829-07-9, CAS No. 2082-79-3

SECTION 3: Hazards IdentificationsGeneral physical form: ........................ SolidHuman health hazards: ........................ Not classified as dangerous under EC criteria.Safety hazards: ................................... Not classified as dangerous under EC criteria.Environmental hazards: ...................... Not classified as dangerous under EC criteria.

SECTION 4: First Aid MeasuresFirst Aid - inhalation: ......................... No specific measures.First Aid - skin: ................................... Molten material on the skin should be cooled rapidly with cold water, but not removed when cooled.First Aid - eye: .................................... Flush eye with water.First Aid - ingestion: .......................... No specific measures.

SECTION 5: Fire Fighting MeasuresSpecific hazards: ................................ Carbon monoxide may be evolved if incomplete combustion occurs.Extinguishing media: .......................... Foam, water spray, or fog. Dry chemical powder, carbon dioxide, sand or earth may be used for small fires only.Unsuitable extinguishing media: ......... Water in a jet.Protective equipment: ........................ Full protective clothing and self-contained breathing apparatus.

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Material Safety Data Sheet (cont.)

SECTION 6: Handling and StorageHandling: ............................................ Avoid contact with heated or molten product. Do not breathe dust or fumes or vapors from heated product. Avoid generation or accumulation of dust. Take precautionary measures against static discharges. Ground all equipment. Storage: ............................................... Store away from heat. Store out of direct sunlight.Storage temperatures: .......................... AmbientProduct transfer: ................................. No special measures

SECTION 7: Exposure Controls/Personal ProtectionOccupational exposure limit: ............. No special requirements.Respiratory protection: ....................... Not normally required. If risk of dust inhalation wear general purpose dust mask/respirator. Hand protection: ................................. No special requirements.Eye protection: .................................... Goggles must be worn when cutting or working material.Body protection: ................................. Standard issue work clothes and safety shoes.

SECTION 8: Physical and Chemical PropertiesPhysical state: ..................................... SolidColor: ................................................. Various to suit requirements.Odor: ................................................... OdorlessDensity: .............................................. 0.35 to 0.70 g/cm3Softening point: .................................. 91ºC ISO 306Flash point:.......................................... > 250ºCSolubility in water: ............................. Insoluble

SECTION 9: Stability and ReactivityStability: ............................................. StableConditions to avoid: ........................... None knownHazardous decomposition products ..................... None known

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Material Safety Data Sheet (cont.) SECTION 10: Toxicological InformationBasis of assessment: ........................... Information given is based on knowledge of the constituents and the toxicology of similar substances.Acute toxicity - oral: .......................... LD50:> 2000 mg/kgAcute toxicity - dermal ...................... LD50: >2000 mg/kgEye Irritation: ...................................... Not irritating.Skin Irritation: .................................... Not irritating.Skin Sensitization: .............................. Not a skin sensitizer.

SECTION 11: Ecological InformationBasis for assessment: ......................... Information given is based on knowledge of the constituents and the ecotoxicology of similar substances.Mobility: ............................................ Floats in water.Persistence/degradability: .................. Not readily biodegradable.Bioaccumulation: ............................... Does not bioaccumulate.Ecotoxicity: ........................................ Not toxic at the limit of water solubility.Sewage treatment: .............................. Not toxic at the limit of water solubility.

SECTION 12: Disposal ConsiderationsProduct disposal: ................................ Recover and recycle if possible. Otherwise dispose in an approved area in accordance with all federal, state, and local regulations.Local legislation: ................................. Not classified as chemical waste.

SECTION 13: Transport InformationNot a DOT controlled material (United States). Not dangerous for conveyance under UN, IMO, ADR/RID AND IATA/ICAO codes.

This information is based on our current knowledge and is intended to describe the product for the purpose of health, safety and environmental requirements only. It should not therefore be construed as guaranteeing any specific property of the product.

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