2012 g3.1 fsss content index eng - unicreditgroup.eu · description of key impacts, risks, and...

2012 SUSTAINABILITY REPORT

G3.1 e FSSS Content IndexApplication Level A+ (assured by KPMG S.p.A.)

2

STANDARD DISCLOSURES PART I: Profile Disclosures

1. Strategy and Analysis

Profile DescriptionReported

Cross-reference/Direct answer

If applicable,indicate thepart notreported

Reasonforomission

Explanation

1.1Statement from the most seniordecision-maker of the organization.

Fully 4-5

1.2Description of key impacts, risks,and opportunities.

Fully 15-16, 18-19

3

2. Organizational Profile




Reasonforomission

Explanation

2.1 Name of the organization. Fully Front cover

2.2Primary brands, products, and/orservices.

Fully2012 Consolidated Reports andAccounts: Results by BusinessSegment

2.3

Operational structure of theorganization, including maindivisions, operating companies,subsidiaries, and joint ventures.

Fully 6-7

2.4Location of organization'sheadquarters.

Fully 88

2.5

Number of countries where theorganization operates, and namesof countries with either majoroperations or that are specificallyrelevant to the sustainability issuescovered in the report.

Fully 6-9

2.6Nature of ownership and legalform.

Fully

55;2012 Consolidated Reports andAccounts: Corporate Governance –Major Shareholders;2012 Report on CorporateGovernance and Ownership Structure:5-10, 74-77

2.7

Markets served (includinggeographic breakdown, sectorsserved, and types ofcustomers/beneficiaries).

Fully 6-7

2.8 Scale of the reporting organization. Fully 6-7

2.9Significant changes during thereporting period regarding size,structure, or ownership.

Fully No significant changes

2.10Awards received in the reportingperiod.

Fully Supplement: 18-214

3. Report Parameters (1/2)




Reasonforomission

Explanation

3.1Reporting period (e.g.,fiscal/calendar year) forinformation provided.

Fully 2

3.2Date of most recent previous report(if any).

Fully 2

3.3Reporting cycle (annual, biennial,etc.)

Fully 2

3.4Contact point for questionsregarding the report or its contents.

Fully inside back cover

3.5 Process for defining report content. Fully 2

3.6

Boundary of the report (e.g.,countries, divisions, subsidiaries,leased facilities, joint ventures,suppliers). See GRI BoundaryProtocol for further guidance.

Fully 2

3.7

State any specific limitations onthe scope or boundary of the report(see completeness principle forexplanation of scope).

Fully 2

5

3. Report Parameters (2/2)




Reasonforomission

Explanation

3.8

Basis for reporting on jointventures, subsidiaries, leasedfacilities, outsourced operations,and other entities that cansignificantly affect comparabilityfrom period to period and/orbetween organizations.

Fully 2

3.9

Data measurement techniques andthe bases of calculations, includingassumptions and techniquesunderlying estimations applied tothe compilation of the Indicatorsand other information in the report.Explain any decisions not to apply,or to substantially diverge from,the GRI Indicator Protocols.

Fully 2

3.10

Explanation of the effect of any re-statements of informationprovided in earlier reports, and thereasons for such re-statement(e.g.,mergers/acquisitions, changeof base years/periods, nature ofbusiness, measurement methods).

Fully 2

3.11

Significant changes from previousreporting periods in the scope,boundary, or measurementmethods applied in the report.

Fully 2

3.12Table identifying the location ofthe Standard Disclosures in thereport.

Fully 80

3.13Policy and current practice withregard to seeking externalassurance for the report.

Fully

2;2012 Report on CorporateGovernance and Ownership Structure:60

6

4. Governance, Commitments, and Engagement (1/3)




Reasonforomission

Explanation

4.1

Governance structure of theorganization, including committeesunder the highest governance bodyresponsible for specific tasks, suchas setting strategy ororganizational oversight.

Fully

Supplement: 2-4;2012 Report on CorporateGovernance and Ownership Structure:16-18, 34-35, 84-89;https://www.unicreditgroup.eu/en/governance/board-of-directors.html

4.2Indicate whether the Chair of thehighest governance body is also anexecutive officer.

Fully2012 Report on CorporateGovernance and Ownership Structure:84

4.3

For organizations that have aunitary board structure, state thenumber and gender of members ofthe highest governance body thatare independent and/or non-executive members.

Fully2012 Report on CorporateGovernance and Ownership Structure:84-89

4.4

Mechanisms for shareholders andemployees to providerecommendations or direction tothe highest governance body.

Fully

29, 54; Supplement: 2, 29;2012 Report on CorporateGovernance and Ownership Structure:74-76

4.5

Linkage between compensation formembers of the highestgovernance body, senior managers,and executives (includingdeparture arrangements), and theorganization's performance(including social andenvironmental performance).

Fully

23; Supplement: 5-6, 46;2012 Report on CorporateGovernance and Ownership Structure:39-40;UniCredit S.p.A. – 2012 Reports andAccounts: Notes to the Accounts, PartH.1

4.6Processes in place for the highestgovernance body to ensureconflicts of interest are avoided.

Fully

Supplement: 12;2012 Report on CorporateGovernance and Ownership Structure:20-22

7





Reasonforomission

Explanation

4.7

Process for determining thecomposition, qualifications, andexpertise of the members of thehighest governance body and itscommittees, including anyconsideration of gender and otherindicators of diversity.

Fully2012 Report on CorporateGovernance and Ownership Structure:16-20, 36-38

4.8

Internally developed statements ofmission or values, codes ofconduct, and principles relevant toeconomic, environmental, andsocial performance and the statusof their implementation.

Fully12-13, 25; Supplement: 2, 7-9;Mission;Integrity Charter

4.9

Procedures of the highestgovernance body for overseeing theorganization's identification andmanagement of economic,environmental, and socialperformance, including relevantrisks and opportunities, andadherence or compliance withinternationally agreed standards,codes of conduct, and principles.

Fully

16; Supplement 7;2012 Report on CorporateGovernance and Ownership Structure:41-49

4.10

Processes for evaluating thehighest governance body's ownperformance, particularly withrespect to economic,environmental, and socialperformance.

Fully

Supplement 5-6;2012 Report on CorporateGovernance and Ownership Structure:22-23

4.11

Explanation of whether and howthe precautionary approach orprinciple is addressed by theorganization.

Fully

15-16; Supplement: 50;2012 Report on CorporateGovernance and Ownership Structure:44-47

8





Reasonforomission

Explanation

4.12

Externally developed economic,environmental, and social charters,principles, or other initiatives towhich the organization subscribesor endorses.

Fully 5, 12-13; Supplement: 14, 16-17

4.13

Memberships in associations (suchas industry associations) and/ornational/international advocacyorganizations in which theorganization: * Has positions ingovernance bodies; * Participatesin projects or committees; *Provides substantive fundingbeyond routine membership dues;or * Views membership asstrategic.


4.14List of stakeholder groups engagedby the organization.

Fully 17

4.15Basis for identification andselection of stakeholders withwhom to engage.

Fully 17

4.16

Approaches to stakeholderengagement, including frequencyof engagement by type and bystakeholder group.

Fully 25, 28, 32, 42-43; Supplement: 46

4.17

Key topics and concerns that havebeen raised through stakeholderengagement, and how theorganization has responded tothose key topics and concerns,including through its reporting.

Fully 28, 32, 42; Supplement: 47-48

9

10

STANDARD DISCLOSURES PART II: Disclosures on ManagementApproach (DMAs)

Disclosure on Management Approach (1/7)

11

DMA Description Reported Cross-reference/Direct answerIf applicable,indicate the partnot reported

Reason foromission

Explanation

To bereportedin

DMA PS Disclosure on Management Approach PSAspects Product Portfolio Fully 39, 61-62, 74-75; Supplement: 15

FS1Policies with specific environmental andsocial components applied to business lines.

Fully 15; Supplement: 13

FS2Procedures for assessing and screeningenvironmental and social risks in businesslines.

Fully Supplement: 13

FS3

Processes for monitoring clients'implementation of and compliance withenvironmental and social requirementsincluded in agreements or transactions.


FS4

Process(es) for improving staff competencyto implement the environmental and socialpolicies and procedures as applied tobusiness lines.

Fully 15

FS5Interactions with clients/investees/businesspartners regarding environmental and socialrisks and opportunities.

Fully 37, 75; Supplement 15

Audits Fully

The Audit Department’s onsite activitiesverify the endorsement of UniCredit policiesat the local level, ensuring that theirmplementation is effective and adheres tolocal regulation. Analysis of the creditprocess is generally conducted through asampling procedure, and for cases in whichthis sampling includes operations related tospecial credit policies – such as the Nuclearor Defense Sector Policies – the audit alsoverifies the compliance with the relevantinternal regulations. There is no specificreporting regarding assessments on thesematters; findings are included within thereports of the particular operation

Active Ownership Fully Supplement: 51


12

DMA DescriptionReported


Ifapplicable,indicate thepart notreported

Reason foromission

ExplanationTo be reportedin

DMA EC Disclosure on Management Approach EC

AspectsEconomic PerformanceCOMM Fully

2012 Consolidated Reports and Accounts- Report on Operations - Group Results -Main Results and Performance for theperiod

Market presence Fully 6-9Indirect economic impacts Fully 39, 49, 58-59, 61-62, 74-75


13




Reason foromission


DMA EN Disclosure on Management Approach EN

Aspects

Materials Fully 73Energy Fully 73Water Fully 73-74Biodiversity Fully 75Emissions, effluents and waste Fully 73-74Products and services Fully 73Compliance Fully 72Transport Fully 73Overall Fully 73


14




Reason foromission


DMA LA Disclosure on Management Approach LA

Aspects

Employment Fully 22, 25Labor/management relations Fully 29; Supplement: 29Occupational health and safetyCOMM Fully Supplement: 38Training and education Fully 24Diversity and equal opportunity Fully 25Equal remuneration for women and men Fully Supplement: 25-26


15




Reason foromission


DMA HR Disclosure on Management Approach HR

Aspects

Investment and procurement practices Fully 76-77; Supplement: 14

Non-discrimination Fully25-27;Human Rights Commitment

Freedom of association and collectivebargaining

FullySupplement: 29;Human Rights Commitment

Child labor Fully Human Rights Commitment

Prevention of forced and compulsory labor Fully Human Rights Commitment

Security practices Fully Supplement: 41, 52

Indigenous rights Not Not applicable

The relatedadditionalindicator hasnot beenincluded in theReport

Assessment Fully Human Rights CommitmentRemediation Fully Human Rights Commitment


16




Reason foromission


DMA SO Disclosure on Management Approach SO

Aspects

Local communities Fully 58Corruption Fully Supplement: 8Public policy Fully 16Anti-competitive behavior Fully Supplement: 8-9Compliance Fully 16; Supplement:7


17




Reason foromission


DMA PR Disclosure on Management Approach PR

AspectsCustomer health and safety Fully Supplement: 52Product and service labelling Fully 36, 47

FS15Policies for the fair design and sale offinancial products and services.


Marketing communications Fully 36, 47; Supplement: 53Customer privacy Fully Supplement: 52Compliance Fully 16; Supplement:7

18

STANDARD DISCLOSURES PART III: Performance Indicators

Product and Service Impact (1/2)

Performanceindicator

DescriptionReported



ReasonforOmission

ExplanationTo bereportedin

Product portfolio

FS6

Percentage of the portfolio forbusiness lines by specific region,size (e.g. micro/SME/large) and bysector.

Fully

Supplement: 44-46;2012 Consolidated Reports andAccounts: Report on Operations -Results by Business Segment

FS7

Monetary value of products andservices designed to deliver aspecific social benefit for eachbusiness line broken down bypurpose.

Fully 39, 49, 61-62

FS8

Monetary value of products andservices designed to deliver aspecific environmental benefit foreach business line broken down bypurpose.

Fully 73-75

Audit

FS9

Coverage and frequency of auditsto assess implementation ofenvironmental and social policiesand risk assessment procedures.

Fully

The Audit Department’s on siteactivities endorse UniCredit policiesat the local level and ensure thattheir implementation is effective andadheres to local regulation. The creditprocess analysis is generallyconducted through a samplingprocedure. For cases in which thissampling includes operations relatedto special credit policies – such asnuclear or defense sector policies –the audit also verifies compliancewith relevant internal regulations.There is no specific reportingregarding assessments on thesematters; findings are included withinspecific operation reports

19

Product and Service Impact (2/2)


DescriptionReported



ReasonforOmission


Active ownership

FS10

Percentage and number ofcompanies held in the institution'sportfolio with which the reportingorganization has interacted onenvironmental or social issues.


FS11Percentage of assets subject topositive and negativeenvironmental or social screening.


FS12

Voting polic(ies) applied toenvironmental or social issues forshares over which the reportingorganization holds the right to voteshares or advises on voting.


20

Economic (1/2)


DescriptionReported



ReasonforOmission


Economic performance

EC1COMM

Direct economic value generatedand distributed, includingrevenues, operating costs,employee compensation,donations and other communityinvestments, retained earnings,and payments to capital providersand governments.

Fully 58-59; Supplement: 55

EC2

Financial implications and otherrisks and opportunities for theorganization's activities due toclimate change.

Fully 75

EC3Coverage of the organization'sdefined benefit plan obligations.

Fully

Supplement: 34-35;2012 Consolidated Reports andAccounts: Part B - Liabilities, sections10-11-12

EC4Significant financial assistancereceived from government.

Fully 55; Supplement:28

21

Economic (2/2)


DescriptionReported



ReasonforOmission


Market presence

EC5 Additional

Range of ratios of standard entrylevel wage by gender compared tolocal minimum wage at significantlocations of operation.

Not

EC6

Policy, practices, and proportion ofspending on locally-basedsuppliers at significant locations ofoperation.

Fully

We define a local supplier as one thatissues invoices and receives paymentin the same country in which thegoods or services are provided. In2012, the proportion of our majorlocal suppliers in Italy, Germany andAustria was roughly 71, 72 and 87percent respectively (data arecalculated on invoices).

EC7

Procedures for local hiring andproportion of senior managementhired from the local community atsignificant locations of operation.

Fully

In 12 out of the 16 countries whereUniCredit is present (Italy, Germany,Austria, Poland, Bosnia andHerzegovina, Bulgaria, Croatia,Kazakhstan, Czech Republic, Hungary,Romania, Russia, Serbia, Slovakia,Slovenia and Ukraine), the majority ofBoard of Directors members are local.

Indirect economic impacts

EC8

Development and impact ofinfrastructure investments andservices provided primarily forpublic benefit through commercial,in-kind, or pro bono engagement.

Fully 58-59

EC9 Additional

Understanding and describingsignificant indirect economicimpacts, including the extent ofimpacts.

Fully 39, 49, 58-59, 61-62, 74-75

22

Environmental (1/4)


DescriptionReported



ReasonforOmission

ExplanationTo bereported in

Materials

EN1Materials used by weight orvolume.

Fully 79

EN2Percentage of materials used thatare recycled input materials.

Fully 73

Energy

EN3Direct energy consumption byprimary energy source.

Fully

78. In 2012 Group direct energyconsumption was about 652,000 GJ. AtGroup level the main direct energy sourcepurchased is natural gas (roughly 91%).The other sources used are crude oil andpetroleum products (roughly 9%).Data covers 79% of population (a full-time equivalent of more than 127,000).

EN4Indirect energy consumption byprimary source.

Fully

75, 78. In 2012 Group indirect energyconsumption was about 820,300,000kWh. The Group indirect energyconsumption is mainly related toelectricity (81%) and heating and cooling(19%).Data covers 79% of population (a full-time equivalent of more than 127,000).

EN5 AdditionalEnergy saved due to conservationand efficiency improvements.

Fully 73-74

EN6 Additional

Initiatives to provide energy-efficient or renewable energybased products and services, andreductions in energyrequirements as a result of theseinitiatives.

Fully 74-75

EN7 AdditionalInitiatives to reduce indirectenergy consumption andreductions achieved.

Fully 73, 76-7723

Environmental (2/4)


DescriptionReported



ReasonforOmission


Water

EN8 Total water withdrawal by source. Fully

79. In 2012 Group water consumptionwas about 2,085,000 m3. Data covers79% of population (a full-time equivalentof more than 127,000).

EN9 AdditionalWater sources significantly affectedby withdrawal of water.

NotNotmaterial

Depending on the type ofactivities of the Group, theindicator is not consideredmaterial

EN10 AdditionalPercentage and total volume of waterrecycled and reused.

NotNotmaterial


Biodiversity

EN11

Location and size of land owned,leased, managed in, or adjacent to,protected areas and areas of highbiodiversity value outside protectedareas.

Fully

In Sicily, our Group owns five plots of landwith environmental and archeologicalrestrictions, totaling roughly 731,000square meters

EN12

Description of significant impacts ofactivities, products, and services onbiodiversity in protected areas andareas of high biodiversity valueoutside protected areas.

NotNotmaterial


EN13 Additional Habitats protected or restored. NotNotmaterial


EN14 AdditionalStrategies, current actions, and futureplans for managing impacts onbiodiversity.

NotNotmaterial


EN15 Additional

Number of IUCN Red List species andnational conservation list specieswith habitats in areas affected byoperations, by level of extinction risk.

NotNotmaterial


24

Environmental (3/4)

Performance indicator

Description Reported Cross-reference/Direct answer


ReasonforOmission


Emissions, effluents and waste

EN16COMMTotal direct and indirect greenhouse gasemissions by weight.

Fully 78

EN17Other relevant indirect greenhouse gasemissions by weight.

Fully 78

EN18Additional

Initiatives to reduce greenhouse gas emissionsand reductions achieved.

Fully 73-74, inside back cover

EN19Emissions of ozone-depleting substances byweight.

Fully

In line with applicable regulations, UniCredit continues toreplace refrigeration and cooling systems that containozone-depleting substances. Throughout 2012 and until allhydrochlorofluorocarbons are phased out, these air-conditioning and refrigeration equipments will continue tobe fed with R22 gas, while systems with leakages orshowing additional operating problems will be graduallyreplaced and/or modified by equipment in line withcurrent legislation

EN20NOx, SOx, and other significant air emissions bytype and weight.

NotNotmaterial

Depending on the type of activities of theGroup, the indicator is not considered material

EN21Total water discharge by quality anddestination.

NotNotmaterial


EN22COMMTotal weight of waste by type and disposalmethod.

Fully 79

EN23 Total number and volume of significant spills. NotNotmaterial


EN24Additional

Weight of transported, imported, exported, ortreated waste deemed hazardous under theterms of the Basel Convention Annex I, II, III, andVIII, and percentage of transported wasteshipped internationally.

NotNotmaterial


EN25Additional

Identity, size, protected status, and biodiversityvalue of water bodies and related habitatssignificantly affected by the reportingorganization's discharges of water and runoff.

NotNotmaterial

Depending on the type of activities of theGroup, the indicator is not considered material25

Environmental (4/4)


DescriptionReported



Reason forOmission


Products and services

EN26

Initiatives to mitigateenvironmental impacts ofproducts and services, and extentof impact mitigation.

Fully 38, 45, 73

EN27Percentage of products sold andtheir packaging materials that arereclaimed by category.

NotNotapplicable

The indicator maynot be consideredmaterial dependingon our Group’sactivity type

Compliance

EN28

Monetary value of significantfines and total number of non-monetary sanctions for non-compliance with environmentallaws and regulations.

FullyNo relevant fines were imposed in2012 for non-compliance withenvironmental laws or regulations

Transport

EN29 Additional

Significant environmentalimpacts of transporting productsand other goods and materialsused for the organization'soperations, and transportingmembers of the workforce.

Fully 73

Overall

EN30 AdditionalTotal environmental protectionexpenditures and investments bytype.

Not

26

Social: Labor Practices and Decent Work (1/3)


DescriptionReported



ReasonforOmission


Employment

LA1Total workforce by employmenttype, employment contract, andregion, broken down by gender.

Fully 25; Supplement: 22, 23

LA2

Total number and rate of newemployee hires and employeeturnover by age group, gender, andregion.


LA3 Additional

Benefits provided to full-timeemployees that are not provided totemporary or part-time employees,by major operations.


LA15Return to work and retention ratesafter parental leave, by gender.

Not

Return to workand retentionrates afterparental leave,by gender.

Notavailable

Our Group is developing aprocess to collect andcalculate return to workand retention ratesfollowing parental leave.We expect to disclose thisdata by 2015

2015

Labor/management relations

LA4Percentage of employees coveredby collective bargainingagreements.


LA5

Minimum notice period(s)regarding significant operationalchanges, including whether it isspecified in collective agreements.


27



DescriptionReported



ReasonforOmission


Occupational health and safety

LA6 Additional

Percentage of total workforcerepresented in formal jointmanagement-worker health andsafety committees that helpmonitor and advise onoccupational health and safetyprograms.


LA7

Rates of injury, occupationaldiseases, lost days, andabsenteeism, and number of work-related fatalities by region and bygender.


LA8

Education, training, counseling,prevention, and risk-controlprograms in place to assistworkforce members, their families,or community members regardingserious diseases.


LA9 AdditionalHealth and safety topics covered informal agreements with tradeunions.


28



DescriptionReported



ReasonforOmission


Training and education

LA10Average hours of training per yearper employee by gender, and byemployee category.


LA11 Additional

Programs for skills managementand lifelong learning that supportthe continued employability ofemployees and assist them inmanaging career endings.

Fully 24; Supplement: 32, 37

LA12 AdditionalPercentage of employees receivingregular performance and careerdevelopment reviews, by gender.

Fully 22

Diversity and equal opportunity

LA13

Composition of governance bodiesand breakdown of employees peremployee category according togender, age group, minority groupmembership, and other indicatorsof diversity.

Fully

25; Supplement: 23, 28;2012 Report on CorporateGovernance and Ownership Structure:84-89

Equal remuneration for women and men

LA14

Ratio of basic salary andremuneration of women to men byemployee category, by significantlocations of operation.


29

Social: Human Rights (1/4)


DescriptionReported



ReasonforOmission


Investment and procurement practices

HR1COMM

Percentage and total number ofsignificant investment agreementsand contracts that include clausesincorporating human rightsconcerns, or that have undergonehuman rights screening.

FullySupplement: 14-15;Human Rights Commitment

HR2

Percentage of significant suppliers,contractors and other businesspartners that have undergonehuman rights screening, andactions taken.

Not

Percentage ofsignificantsuppliers andcontractors thathave undergonescreening onhuman rightsand actionstaken.

Notavailable

Vendor managementcriteria based onUniCredit’s Green andSocial Procurement Policywill be applied tobetween 70 and 80percent of our suppliersin Italy, Germany andAustria by 2016

2016

HR3

Total hours of employee trainingon policies and proceduresconcerning aspects of humanrights that are relevant tooperations, including thepercentage of employees trained.

Fully15;Human Rights Commitment

Non-discrimination

HR4Total number of incidents ofdiscrimination and correctiveactions taken.


30



Description ReportedCross-reference/Directanswer


ReasonforOmission


Freedom of association and collective bargaining

HR5

Operations and significantsuppliers identified in which theright to exercise freedom ofassociation and collectivebargaining may be violated or atsignificant risk, and actions takento support these rights.

Partially76-77;Human Rights Commitment

Significantsuppliersidentified inwhich the rightto exercisefreedom ofassociation andcollectivebargaining maybe violated or atsignificant risk,and actionstaken to supportthese rights.

Notavailable


2016

Child labor

HR6

Operations and significantsuppliers identified as havingsignificant risk for incidents ofchild labor, and measures taken tocontribute to the effective abolitionof child labor.


Significantsuppliersidentified ashavingsignificant riskfor incidents ofchild labor, andmeasures takento contribute tothe effectiveabolition of childlabor.

Notavailable


2016

31



Description Reported Cross-reference/Direct answer


ReasonforOmission


Prevention of forced and compulsory labor

HR7

Operations and significantsuppliers identified as havingsignificant risk for incidents offorced or compulsory labor, andmeasures to contribute to theelimination of all forms of forcedor compulsory labor.


Significantsuppliersidentified ashavingsignificant riskfor incidents offorced orcompulsorylabor, andmeasures tocontribute to theelimination of allforms of forcedor compulsorylabor.

Notavailable


2016

Security practices

HR8 Additional

Percentage of security personneltrained in the organization'spolicies or procedures concerningaspects of human rights that arerelevant to operations.

Not

32



DescriptionReported



ReasonforOmission


Security practices

HR8 Additional

Percentage of security personneltrained in the organization'spolicies or procedures concerningaspects of human rights that arerelevant to operations.

Not

Indigenous rights

HR9 Additional

Total number of incidents ofviolations involving rights ofindigenous people and actionstaken.

Not

Assessment

HR10

Percentage and total number ofoperations that have been subjectto human rights reviews and/orimpact assessments.

Fully

In UniCredit’s major countries of operations (19countries), we evaluated risks associated with ourengagements, using self-assessment questionnairesfocused mainly on human rights issues related to ouremployees. Moreover, for those UniCredit countriesthat pose potentially higher risks for human rightsviolations (nine countries), UniCredit analyzed theiroverall environment (e.g., number of human rightsviolations). In order to identify other potential risks ofviolation, UniCredit assessed the regulatory landscapeand the most significant cases of international humanrights abuse that directly or indirectly involved banks.

Human Rights Commitment

Remediation

HR11

Number of grievances related tohuman rights filed, addressed andresolved through formalgrievance mechanisms.

FullySupplement: 43;Human Rights Commitment

33

Social: Society


DescriptionReported



ReasonforOmission


Local communities

SO1

Percentage of operations withimplemented local communityengagement, impact assessments,and development programs.

Fully 16

FS13Access points in low-populated oreconomically disadvantaged areasby type.


FS14Initiatives to improve access tofinancial services fordisadvantaged people.

Fully 61-62

SO9Operations with significantpotential or actual negativeimpacts on local communities.

NotNotmaterial

Depending on the type ofactivities of the Group,the indicator is notconsidered material

SO10

Prevention and mitigationmeasures implemented inoperations with significantpotential or actual negativeimpacts on local communities.

NotNotmaterial

Depending on the type ofactivities of the Group,the indicator is notconsidered material

34

Social: Society


DescriptionReported



ReasonforOmission


Corruption

SO2Percentage and total number ofbusiness units analyzed for risksrelated to corruption.

Not Supplement: 8

Percentage andtotal number ofbusiness unitsanalyzed forrisks related tocorruption.

Notavailable

A global risk assessmentwas completed in 2012.The risk assessmentconsidered risk factorssuch as the type ofbusiness, the risk profileof clients and thejurisdictions UniCreditoperates in, globally, (i.e.not on an entity by entitylevel).In the next years it will bepossible to provide entityspecific information, oncethe implementation ofthe global anti-corruptionpolicy is largely completeacross all LEs

2015

SO3Percentage of employees trained inorganization's anti-corruptionpolicies and procedures.

Fully Supplement: 8

SO4Actions taken in response toincidents of corruption.

Not Supplement: 8

Actions taken inresponse toincidents ofcorruption.

Proprietaryinformation

UniCredit monitorsincidents of corruptionrelated to bothemployees and businesspartner. For privacyreasons, we do not reporton this disclosure

35

Social: Society


DescriptionReported



ReasonforOmission


Public policy

SO5Public policy positions andparticipation in public policydevelopment and lobbying.

Fully 16

SO6 Additional

Total value of financial and in-kindcontributions to political parties,politicians, and related institutionsby country.

Not

Anti-competitive behavior

SO7 Additional

Total number of legal actions foranti-competitive behavior, anti-trust, and monopoly practices andtheir outcomes.

FullySupplement: 9-11;2012 Consolidated Report andAccounts: Part E, Section 4.B

Compliance

SO8

Monetary value of significant finesand total number of non-monetarysanctions for non-compliance withlaws and regulations.


36

Social: Product Responsibility (1/2)


DescriptionReported



Reasonforomission


Customer health and safety

PR1

Life cycle stages in which healthand safety impacts of products andservices are assessed forimprovement, and percentage ofsignificant products and servicescategories subject to suchprocedures.


PR2 Additional

Total number of incidents of non-compliance with regulations andvoluntary codes concerning healthand safety impacts of products andservices during their life cycle, bytype of outcomes.

Not

Product and service labelling

PR3

Type of product and serviceinformation required byprocedures, and percentage ofsignificant products and servicessubject to such informationrequirements.

Fully 36-37, 47

PR4 Additional

Total number of incidents of non-compliance with regulations andvoluntary codes concerningproduct and service informationand labeling, by type of outcomes.


PR5 Additional

Practices related to customersatisfaction, including results ofsurveys measuring customersatisfaction.

Fully 42; Supplement: 46-48

FS16Initiatives to enhance financialliteracy by type of beneficiary.

Fully 37, 60

37

Social: Product Responsibility (2/2)


DescriptionReported



Reasonforomission


Marketing communications

PR6

Programs for adherence to laws,standards, and voluntary codesrelated to marketingcommunications, includingadvertising, promotion, andsponsorship.


PR7 Additional

Total number of incidents of non-compliance with regulations andvoluntary codes concerningmarketing communications,including advertising, promotion,and sponsorship by type ofoutcomes.


Customer privacy

PR8 Additional

Total number of substantiatedcomplaints regarding breaches ofcustomer privacy and losses ofcustomer data.

Not

Compliance

PR9

Monetary value of significant finesfor non-compliance with laws andregulations concerning theprovision and use of products andservices.


38

2012 g3.1 fsss content index eng - unicreditgroup.eu · description of key impacts, risks, and...

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