2012 2-22 yot atlanta final presentation
Post on 18-Sep-2014
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ON TOUR
welcome to the
ENTERPRISE SOCIAL NETWORK
David Obrand — Chief Customer Officer
Atlanta #yamtour @yammer
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#yamtour @yammer
Agenda
3:15-4:05pm Best Practices & Industry Overview including Demo by Freeborders
4:05-4:25pm Southern Company Demo
4:25-5:25pm Customer Panel
5:25-6:30pm Cocktails, Hors d'oeuvres, Networking & Demos
NETWORK:
PSAV-Meeting
PASSWORD:
WBYAMMER
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#yamtour @yammer
» We are experiencing a paradigm
shift that affects our daily work lives
TRANSFORMING HOW WE
COMMUNICATE AND
COLLABORATE IN THE
WORKPLACE
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#yamtour @yammer
» 40%
of large enterprises will
have an ESN by
2015
Source: Gartner
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#yamtour @yammer
» We are MORE CONNECTED
in our personal lives than
EVER BEFORE
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#yamtour @yammer
» 800 million people
» 77%
of consumers follow brands on Facebook
» 100 billion connections
#yamtour @yammer
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#yamtour @yammer
» 300 million people
» 68%
of consumers follow brands on Twitter
» 1 billion tweets
every 4 days
#yamtour @yammer
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#yamtour @yammer
» Time spent at the office per week:
52% of
WAKING HOURS
Source: U.S. Bureau of Labor Statistics
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#yamtour @yammer
» We are
EXTREMELY
DISCONNECTED in the workplace
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#yamtour @yammer
» 71%
of employees
NOT ENGAGED
Source: Gallup Research
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#yamtour @yammer
» 38%
TIME LOST duplicating work &
searching for information
Source: IDC
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#yamtour @yammer TRANSFORMATION #yamtour @yammer
Peter Williams; CEO, Deloitte Digital
YAMMER HAS TRANSFORMED OUR ORGANIZATION; IT IS INTEGRAL TO THE WAY WE DO BUSINESS AND HAS HELPED DRIVE INNOVATION AND COMMUNITY BUILDING AT DELOITTE.
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#yamtour @yammer
» 62%
of employees work in
MULTIPLE LOCATIONS during the
workweek
Source: Forrester Research, Demystifying the Mobile Workforce, June 2011
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#yamtour @yammer
Ed Krebs; IT Architect
THE LEVEL OF TRUST THAT HAPPENS WITHIN TEAMS ISN’T A COINCIDENCE. IT’S ABOUT RELATIONSHIPS — RELATIONSHIPS THAT ARE OFTEN BUILT OUTSIDE OF THE BUSINESS DISCUSSION.
BUILDS TRUST & LOYALTY #yamtour @yammer
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#yamtour @yammer
VOLUNTARY ADOPTION is the NEW ROI
#yamtour @yammer
Richard Beaven; Chairman & CEO
THREE-QUARTERS OF THE COMPANY ARE ON YAMMER ALREADY. WE DIDN’T MAKE THAT A MANDATE. BECAUSE PEOPLE LIKE THE INTERFACE, BECAUSE THEY CAN DO IT FROM ANYWHERE IN THE WORLD, ANY SITUATION – IT’S EASY TO DO.
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#yamtour @yammer
» Existing tools
REINFORCE SILOS
#yamtour @yammer #yamtour @yammer
CMS! SFA 1 SFA 2 HR ERP SMM CSS
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#yamtour @yammer
CONNECTED & ARMED WITH INFORMATION
EMPOWERED TO ACT
#yamtour @yammer
Chris Laping; CIO
SOCIAL NETWORKING UPS THE ANTE IN TERMS OF GETTING WORK DONE. IT IMPROVES HOW EMPLOYEES CONNECT WITH THE WORK THEY ARE DOING AND HOW INCREDIBLY IMPACTFUL THAT WORK CAN BE.
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#yamtour @yammer
» Born to connect
EVERYONE in the workplace
NA Sales Rep
Partners
Marketing
Customers
Sales
R&D
Senior Director
CEO
IT
CIO
HR
EMEA Sales Rep
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#yamtour @yammer
» REWIRE the way information is
SHARED & CONSUMED
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#yamtour @yammer #yamtour @yammer
4 months!
18 months!
6 months!
9 months!
1 M Users
5 M Users 4 M
Users 3 M
Users
2 M Users
Accelerating User Adoption
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#yamtour @yammer
The INCREASING VALUE of Yammer networks 1 Employee Engagement 2 Organizational Alignment 3 Socializing Business Processes #yamtour @yammer
1 2
3
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#yamtour @yammer TOTAL ECONOMIC IMPACT #yamtour @yammer
Lawrence De Voe; Chief Techbology Catalyst
AS SOON AS YOU START EXPOSING THE UNDERLYING KNOWLEDGE OF YOUR WHOLE NETWORK, YOU START SEEING CONNECTIONS MADE THAT TRANSLATE TO HUGE VALUE FOR THE BUSINESS. YAMMER HAS AN INCREDIBLE VALUE TO COST RATIO.
“The Total Economic Impact of Yammer”, April 2011, a commissioned study conducted by Forrester Consulting on behalf of Yammer.
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#yamtour @yammer
Best Practices: How we help our customers
» Unrivalled experience and expertise in ESN implementations
» Proven engagement methodology moves customers through the maturity model and improves network health
» Broadest portfolio of real-world use cases and sample measures
» Thriving community network of 2,700+ customers sharing experiences, best practices and providing feedback.
Engagement playbook
Use case examples
and measures
Supporting tools and methods
Maturity Model and Network Health
YAMMER COMMUNITY (YCN, success.yammer.com)
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#yamtour @yammer
Customer Engagement Teams
Customer Success
Managers
Solution Engineers
Support Training
CUSTOMER ENGAGEMENT TEAMS
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#yamtour @yammer
Change management is key to harness the power of your ESN Change impacts many areas of the business
Organizational Readiness!
Stakeholder Involvement!
Continuous Improvement and Rewards!
Training, Communication, and Community!
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#yamtour @yammer
ENTERPRISE | SOCIAL | NETWORK
» Private
» Secure
» Compliant
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#yamtour @yammer
ENTERPRISE | SOCIAL | NETWORK
» People-centric
» Everyone-to-everyone
» Voluntary adoption
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#yamtour @yammer
ENTERPRISE | SOCIAL | NETWORK
» Across departments,
geographies, levels,
business applications.
» Internal & External
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#yamtour @yammer #yamtour @yammer
Tobias Klauder; VP of Global IT
MAINTAINING EXCELLENT CLIENT RELATIONSHIPS IS THE FOUNDATION OF OUR BUSINESS. BY FOSTERING IMPROVED REAL-TIME COMMUNICATION, YAMMER EXTERNAL NETWORKS STRENGTHEN OUR ABILITY TO COLLABORATE WITH OUR CLIENTS.
PARTNERS!
CONSULTANTS!
PARENT!COMPANY!SUPPLIERS!
ADVISORS!CUSTOMERS! YOUR COMPANYʼS!
NETWORK!
#yamtour @yammer
Bring your
customers &
partners INTO THE
CONVERSATION
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#yamtour @yammer
Craig Herkert; CEO
SOCIAL NETWORKING IS REALLY IMPORTANT FOR BUSINESS TODAY BECAUSE IT FACILITATES THIS NEED AND DESIRE THAT I HAVE FOR RADICAL TRANSPARENCY.
COMMAND & CONTROL
CONNECT & COLLABORATE
#yamtour @yammer
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#yamtour @yammer
» Matthew was a new employee in Teekay’s
Perth office.
#yamtour @yammer
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#yamtour @yammer #yamtour @yammer
» Matthew used
Yammer to build a personal brand
#yamtour @yammer
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#yamtour @yammer
» His profile is now the second most viewed
profile on the network
#yamtour @yammer
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#yamtour @yammer
Shomila Malik; Head of Innovation
PUT SIMPLY, YAMMER LEADS TO MORE INNOVATION. IT CAN LEAD TO HUGE SAVINGS AND CREATE SIMILARLY HUGE INCREASES IN REVENUE BECAUSE IDEAS ARE GROWN COLLABORATIVELY.
#yamtour @yammer
» 47% HIGHER RETURNS
» 40% LESS EMAIL
» 25% TIME SAVINGS
“The Total Economic Impact of Yammer”, April 2011, a commissioned study conducted by Forrester Consulting on behalf of Yammer.
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#yamtour @yammer
Maintaining Business Context
moreover more news more social more often
technologies
#yamtour @yammer
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#yamtour @yammer #yamtour @yammer #yamtour @yammer
CMS! SFA 1 SFA 2 HR ERP SMM CSS
#yamtour @yammer
Gareth Burkhill-Howarth, Global Head of Projects
PEOPLE AND DATA HAVE NEVER BEEN SO NICELY WOVEN TOGETHER.
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#yamtour @yammer
Introducing SAP Integration
Adrian Clarke, Software Product Manager
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#yamtour @yammer #yamtour @yammer
Rick Mans; Social Media Strategist
USING YAMMER HAS DECENTRALIZED THE INFORMATION FLOW AT CAPGEMINI TO CREATE GREATER COLLABORATION FROM THE PERIPHERY OF THE ORGANIZATION TO THE CENTER.
#yamtour @yammer
IT › Security › Reliability › Ease of Deployment › Ease of Integration › Ease of adoption
Line of Business › Improved
Communication › Better Solutions
Faster › Collaboration across
levels and geographies
End-Users › Empowered/engaged
employees › User-friendly › Familiar interface › Access to information,
people and data
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#yamtour @yammer
Affiliate Partner Program » Arms consultants, technology advocates and systems integrators with the knowledge to
guide clients in their social networking vision
» Provides extensive product training and access to resources to drive optimization of Yammer networks
» Enables exclusive membership to the Yammer Affiliate Network, early access to Yammer's product roadmap, and certified use of the Yammer Affiliate Logo
#yamtour @yammer
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#yamtour @yammer
Southern Company Demo
LORI KASSERMAN
Account Executive & Social Media Editor
@lorikasserman
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#yamtour @yammer
» QUESTIONS?
#yamtour @yammer
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#yamtour @yammer
Today’s Speakers
#yamtour @yammer
DEE ANNA MCPHERSON VP, Marketing @dmcp
LORI KASSERMAN Account Executive & Social Media Editor @lorikasserman
DEB SILVERBERG Social Communications Manager @va_deb
KATHLEEN ROUSE Global Operations Principal @kzrouse