2012-05-17 leading through crisis using emotional intelligence
DESCRIPTION
Crisis creates a physical response that disables good decision makings and innovation. Learn ways to improve your ability to lead your team by being resilient and rolling with the punches.TRANSCRIPT
Slide 1
presented by
Russell Martin & Associates (317) 475-9311
www.russellmartin.com
LEADING IN CRISIS USING EMOTIONAL INTELLIGENCE
(EQ)
1. Name the positive emotion you recently experienced as a leader.
The emotion you felt : __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.
3. What is different now about leadership that caused this feeling?
How Do You Feel?
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1. Name the negative emotion you recently experienced as a leader.
The emotion you felt: __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.
3. What is different now about leadership that caused this feeling?
How Do You Feel?
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Content
A Model for
High
Performance
Self and Team
Clarity
Stress,
Triggers and
Decisions
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Learning Objectives
Identify triggers, strengths, and
motivators that drive high
performance for you and your team
Identify and mitigate opportunities
for Me/Me, Me/You and Me/Job
conflict
Build a personal discipline to
improve decision making and
performance
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© Developed by Russell Martin & Associates www.russellmartin.com
© Developed by Russell Martin & Associates www.russellmartin.com
© Developed by Russell Martin & Associates www.russellmartin.com
A Model for High Performance
Behaviors / Motivators Behaviors / Motivators
High Performing
Team
Trust / Alignment
Accountability (self / others)
Strengths and Challenges
Processes, Roles, Measures
Vision, Mission, Values
SELF TEAM
EQ
Vision, Mission, Values
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Emotional Intelligence
How Clearly Do You See?
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The Behavioral Intelligence EQ Assessment
13
General Characteristics
14
Your Body Reacts: It’s Chemical
Ironically, the
workplace has
become one of
the most
inefficient places
to work.
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Intrapersonal Self-Awareness
16
Self-Awareness: Six Disruptive Emotions
Disruptive Emotion Your Experience Your Negative Reaction
Anger / Defensiveness
Anxiety / Fear
Guilt / Shame
Feeling “Down”
Insecurity
Embarrassment
Emotions are a CALL to ACTION:
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Your Behavioral Strengths: DISC
D
I S
C Urgent
Pioneering
Innovative
Driven
Likes challenge
Demanding
Quick to anger
Careful
Objective, clear
High standards
Good analyst
Detailed
Picky
Aloof
Fearful
Optimistic
Motivator
Team Player
Problem solver
Emotionally needy
Inattentive
Trusting
Poor with
details
Steady and sincere
Patient
Empathetic
Logical
Service-oriented
Apathetic under stress
Passive
Resists change
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Intrapersonal Self-Regulations
19
Based on this DISC profile…
Self Regulation
Activating Event
My co-worker skipped my meeting.
Beliefs
My co-worker should have known better.
Consequential Emotions
Anger, hurt
Dispute Your Own Feelings
- Dr. Albert Ellis, How to Control Your Anger Before it
Controls You
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Ideas for Regulation
Disruptive Emotion Regulation
Anger / Defensiveness • Postpone • Identify triggers / beliefs • Do something that makes you happy • Reframe • Check your expectations • Choose your battles, will it matter in 10 years?
Anxiety / Fear / Insecurity • Ask questions to broaden what is real • Change “what do I do” to “what is going on here” • Counter with mitigation: “…then I will…” • Choose living
Guilt / Shame / Embarassment • Face it • Evaluate boundaries with others, is it your responsibility • Notice the difference between guilt and shame • Ask help seeing a perspective change • Forgive yourself
Feeling “Down” • Add an energizing activity • Remove draining activity • Eat well, rest • Small steps • Revisit your beliefs • Professional help
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Page 22
I. II.
III. IV.
Building the Resiliency Attitude
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Optimism as a Core Strength
The optimist follows a distinct path when faced with a setback:
• Assesses the situation as objectively as possible
• Owns the outcome
• Commits to a course of action for change
• Holds a powerful belief in the possibility of implementing the change
- Dr. Martin Seligman, Learned Optimism
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Self and Team Clarity
Who am I?
What are my priorities / values?
What are my strengths / blind spots?
What is my plan?
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Seeks Truth/
Knowledge
Problem solving
Impractical
Watches “Discovery
Channel”, PBS
Make Money
Practical
Future oriented, savings
Workaholic
Never enough
Achieve inner vision
Self-fulfillment
Humor or sarcasm
Impractical
Inner feelings not logic
Seeks to win
Control, power
End justifies means
Breaks rules
Can appear to feel
superior to others
Search for value of life
Champion of beliefs
Rigid
Order, unity
Always right
Help others
Empathy
Generous
Self-sacrifice
Can’t say “no”
Stop hate and conflict
PRIORITIES/VALUES
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Costumes and Stress
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D D
D S
I I
I C
D I
S C
D C
C C
S S
I S
The lesser the shaded area, the greater the possibility for conflict.
Me / Me (and Me / You Conflict)
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Teams
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Defining Emotional Intelligence
EQ
Cognition
Behavior
Competency Decision Making (Superior Performance)
360
Assessments
Performance
Reviews
DISC
Motivators
Multiple
Intelligence
Memory
An team or individual with
mediocre IQ but high EQ
will outperform a team with
the highest IQ and low
EQ.
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How Can I Get More HELP?
At www.russellmartin.com:
•Purchase the Infoline at www.astd.org
•Plan to attend our VIRTUAL BOOK
SIGNING 5/29. Pre-order book at our
website.
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options? Check it out at our store.
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more tips and tools
•There’s still time to register for Realistic
Project Management in Indianapolis next
week on Tuesday and Wednesday
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