20110907 presentation com part irc / world vision
DESCRIPTION
Experiences with ComPart in the ICCO-AllianceTRANSCRIPT
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WASH framework / system workshop
Experiences with ComPart in the
ICCO-Alliance
September 7, 2011IRC, the Hague
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About the presentation
1. Backgrounds of ComPart2. What is ComPart?3. Which tools are used?4. Administration of ComPart5. Successes and Failures6. Lessons learnt (successes and failures)
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• Started in 2007• Need for on-line learning platform• Later also communications platform• Developed by ICCO and Euforic Services
Background of ComPart
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• ‘Web’ space to share information; find information– Support reflection and learning– to communicate; discuss– to document experiences and ideas– to add value to your work
• Collection of tools• Open, collaborative, participatory
What is ComPart? [1]
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• Open content• Content that ‘flows’• Standard ‘toolkit’• ‘Pick and mix’ approach • Low threshold to create and use (bandwidth, pricing)
What is ComPart? [2]
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CONFERENCESInterWise
STORIESBlogger
DOCUMENTS
wikis
DISCUSSION
DGroups
BOOKMARKS
Delicious
SEARCHToolbar
EVENTSGoogle Calendar ComPart[wiki]
What is ComPart? [3]
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• Dgroups• PBworks• Blogger• Flickr• Slideshare• Google:
– Search (customized)– Calendar– Maps– iGoogle
Which tools are used?
• Conduit toolbar• Blip.tv• Vimeo• Delicious• Skype• AT&T-connect• Yammer (lately)
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• Finding enthusiasts to get first content• Snowball effect• Training sessions– Only on tools → Web2Do
• Stimulating active users / teams / departments• Involving management• Working with partners in South• Support network (enablers – ambassadors)
Process of introduction
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Usage statistics
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• Direct User support & training• Editing FAQ pages • Platform maintenance• Adjusting to changes• Statistics (Google analytics)
• Adding feeds (feedburner)
• Reporting
Toolset administration
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• Toolset used for:– learning strategy ( ±12 CoP’s)– Internal discussions (challenge 2020)
– (internal) communication (the Studio)
• Awareness • Acceptance• Enthusiasm
Successes
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• Insufficient organisational alignment– Tecnically– In business processes
• Over estimating users abilities• Late integration with on-going processes • ….
Problems
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• About objectives– Learning processes– Business processes
• About Who and where are the intended users• Make sure of internal alignment– Agreed upon way of working– Agreed upon definition of what is success
• Keep things (even more) simple (e.g. single sign on)
Lessons learnt
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Thanks for your attention!
Maarten [email protected]
Euforic Services associate:
www.euforicservices.com