2011 sustainability report - guelph hydro · $16.7 million in building the company’s first...

COMMITTED TO POWERING COMMUNITY WELL-BEING

2011 SuStainability RepoRt

Guelph Hydro Inc.* is a holding company, 100 per cent owned by

Guelph Municipal Holdings Inc. which is, in turn, 100 per cent owned

by the City of Guelph.

The organization consists of two subsidiary operating companies:

• GuelphHydroElectricSystemsInc.,aregulatedelectricitydistributioncompanythatdeliverselectricitysafelyandreliablytomorethan50,000homesandbusinessesintheCityofGuelphandtheVillageofRockwood,Ontario.GuelphHydroElectricSystemsInc.providesessentialinfrastructureforthecommunitiesservedtogrowandprosperandpromotesenergyconservationtocustomers.

• EnvidaCommunityEnergyInc.(formerlyEcotricityGuelphInc.),anon-regulatedrenewableandalternativeenergycompanythatgenerateselectricityfromlandfillgasattheCityofGuelph’sEastviewLandfillsiteandoperatesa100-kilowattsolarfacilityontheGuelphHydroheadoffice.Envidaistheprimaryimplementerandkeydeveloperofhigh-efficiency,low-carbon,energyprojectsthatwillassisttheCityofGuelphinachievingtargetssetoutintheGuelphCommunityEnergyInitiativeandfacilitatingeconomicdevelopmentinthecommunity.

STraTeGIC IMperaTIveSGuelph Hydro’s key strategic imperatives are aligned with the

objectives of both our Shareholder, Guelph Municipal Holdings Inc.,

and the City of Guelph, and uphold the public trust invested in

the company as the owner and operator of a local electricity

distribution company. These imperatives provide direction for

our day-to-day activities and are as follows:

1. Deliverbalancedfinancialandsocietalreturnsbyinvestinginqualityenergyproductionanddistributioninfrastructure.

2. BealeaderintheprovisionandimplementationofanenergyconservationandsustainableenergyculturetoourcustomersandemployeesthatisconsistentwiththeenergyinitiativesofourShareholderandProvince.

3. Bealeaderinefficient,safe,reliableandeconomicdistributionofenergy.

4.Beagreatplacetoworkandcommunicatethisfactinordertoattractandretainemployeestomeetfuturebusinesschallenges.

5. EnsureweenhanceourpositionasanassettoourShareholderandthecommunitiesweservebyengagingallstakeholdersinourkeyinitiativesandobjectives.

Corporate profile

*Throughoutthisdocument,theuseofthenameGuelph

Hydroreferstotheholdingcompany,GuelphHydro

Inc.,whichincorporatestwosubsidiarycompanies:a

regulatedutility,GuelphHydroElectricSystemsInc.,and

anon-regulatedcompany,EnvidaCommunityEnergy

Inc.(formerlyEcotricityGuelphInc.).ThenameGuelph

HydroElectricSystemsInc.iswrittenoutinfullwhen

referringspecificallytotheregulatedutility.

CITY OF GUELPH

GUELPH MUNICIPAL HOLDINGS INC.

GUELPH HYDRO INC.Non-Regulated

Holding Company

GUELPH HYDRO ELECTRIC SYSTEMS INC.Regulated Company

ENVIDA COMMUNITY ENERGY INC.Non-Regulated Company

A MessAge to our stAkeholders 2

2011 AchieveMents 3

AwArds 5

2011 FAst FActs 7

vision, Mission And vAlues 8

our ApproAch to sustAinAbility 9

guelph coMMunity energy initiAtive 10

developing coMMunity energy projects 11solar energy

district energy

environMentAl stewArdship 14our strategic Approach

environmental compliance Audit

2011 environmental Milestones

helping customers save energy, save Money

protecting the environment — Air, water, wildlife

preventing pollution

green transportation

econoMic success 20our strategic Approach

reliability of the distribution network

investing in capital projects to Accommodate growth

investing in a smarter grid

A smarter grid for a sustainable energy Future

guelph hydro’s smart grid

sociAl responsibility 27our strategic Approach

stakeholder engagement

valuing customers

easy online Access to electricity consumption data

valuing employees

ensuring safety, health and wellness

giving back to the community

corporAte governAnce 33board Members

senior Management team

About this report 37

globAl reporting initiAtive 39

Table of ConTenTs

GUELPH HYDRO INC.Non-Regulated

Holding Company

“Guelph Hydro is promoting energy conservation and developing efficient, low-carbon sources of energy to help cut greenhouse gas emissions and reduce Guelph’s carbon footprint for a healthier community.” Barry Chuddy

Chief exeCutive OffiCer

Guelph hydrO inC.

1

glancing down the list of achievements on the opposite page, it is easy to see

that 2011 was an extraordinarily successful year for guelph hydro inc.

in addition to providing customers with safe, reliable and cost-effective

electricity distribution services, the company constructed its first transformer

station to support growth in the community; completed approximately

$28 million worth of projects to upgrade, maintain and expand the distribution

network; laid the foundation for a smarter grid; migrated the majority

of our customers to time-of-use billing; entered the field of renewable

generation; published an award-winning, inaugural sustainability report; filed

a comprehensive rate rebasing application with the ontario energy board;

converted to international Financial reporting standards (iFrs); achieved

net income targets that were ahead of expectation and filed more than

20 applications with the ontario power Authority for new sustainable energy

projects to enable us to fulfill our commitments to the city of guelph.

these accomplishments were the result of the dedication of the company’s

113 employees who work hard every day to provide superior customer service,

drive operational excellence and help create a sustainable energy future for the

communities we serve.

clearly, our employees’ efforts are making a difference for, in 2011, guelph hydro

was proud to be named Large Company of the Year by the ontario energy

Association (oeA). this award acknowledged guelph hydro’s performance

excellence and demonstrated leadership in the field of sustainability, firmly

establishing the company as a leader in the ontario utility sector.

Steady Growth and a Stable dividend

in 2011, the city of guelph transferred its direct ownership of guelph hydro inc.

shares to the newly incorporated guelph Municipal holdings inc. which is

100 per cent owned by the city. this restructuring is part of a broader plan the

city is implementing to change the way it governs certain corporate assets.

guelph hydro has always prided itself on providing its shareholder with steady

growth and a stable dividend and customers with safe, reliable, cost-effective

services. the year 2011 was no exception.

thanks to disciplined financial management and careful planning, guelph hydro

paid a dividend to its shareholder of $1.5 million in 2011. this was despite investing

$16.7 million in building the company’s first transformer substation to provide critical

capacity for growth in the south end of the city of guelph as well as $9.0 million to

install 48,000 smart meters and associated back office systems. the total amount

of shareholder dividends paid out over the last five years is $8.5 million, making

guelph hydro inc. an extremely valuable asset to the community.

guelph hydro’s financial strength is reflected in the company’s standard & poor’s

“A” credit rating which is among the strongest in the industry.

A MESSAGE TO OUR STAKEHOLDERS

barry Chuddychief executive officer

Jasmine uriskboard chair

2

2011 aChievementS

Operational Excellence

• Achievedover750,000hourswithoutalost-timeinjury

• Completedthecompany’sfirstmunicipaltransformerstationdirectlyconnectedtotheprovincialtransmissiongrid

• Invested$1.6milliontoreplaceageddistributionsystemassets

• Spent$26.5millionincapitalprojectstoupgradeorexpandtheelectricitydistributionnetwork

• Connected2Feed-in-Tariff(FIT)and59microFITinstallationstothecompany’sdistributionsystem

• Achievedrecord-settingcustomersatisfactionratingsonabi-annualCustomerSatisfactionSurvey,surpassingtheprovincialaverageforutilitycompaniesby7%

• MigratedcustomerstoTime-of-Usebilling

• Connected551newresidentialandcommercialcustomers

• Achievedasystemreliabilityindexof99.97%

• OneofthefirstutilitiesinOntariotoconductanElectricVehicleMarketResearchStudy

Financial Excellence

• Earnedanetincomeof$1.9million

• Paidadividendof$1.5milliontotheCityofGuelph

• ReportedfinancialperformanceforthefirsttimeusingInternationalFinancialReportingStandards(IFRS)

• FiledacomprehensiveraterebasingapplicationwiththeOntarioEnergyBoard

Environmental Excellence

• Commissionedthecompany’sfirst100kilowattrooftopsolarinstallationontheroofofGuelphHydro’sheadoffice.Byyear-end,90.86megawatthoursofsolarenergyhadbeenfedintotheOntariogrid

• Promotedenergyconservationprogramsthatachievedenergysavingsofmorethan22millionkilowatthoursofelectricity,enoughenergytopowermorethan2,500homesforoneyear

• Removedandrecycled687old,inefficientrefrigerators

• Paidoutmorethan$1.5millioninenergyefficiencyrebatestobusinesses

• Filedmorethan20applicationswiththeOntarioPowerAuthorityfornewsustainableenergyprojectstoallowustofulfillourcommitmentstotheCityofGuelph

Social Responsibility

• Together,employeesandthecompanydonated$48,985totheUnitedWay

• Employeesprovided$7,000worthofChristmasgiftsfor35childrenandtheirfamiliesthroughTheChildren’sFoundationofGuelphandWellington

3

a SuStainable enerGy viSion for Guelph

According to experts, a reliable, affordable, sustainable energy supply is, and

will continue to be, a key ingredient in the long-term competitiveness, economic

growth and prosperity of cities.

As a result, city planning is changing. it used to be that city planners focused on

ensuring that new developments would be served by sewers, water, roads and

transportation. A supply of electricity was taken as a given.

today, forward-thinking, growing communities like guelph, are ensuring that

energy infrastructure—electricity and thermal energy—is planned alongside

other amenities.

with this thought in mind, guelph hydro’s non-regulated subsidiary company,

envida community energy inc. (formerly ecotricity guelph inc.) and the

city of guelph are pioneering a collaborative approach to municipal energy

infrastructure planning and management designed to move the community

towards a sustainable energy future with a reduced carbon footprint.

a Smarter Grid to benefit CommunitieS

Meanwhile, the regulated electricity distribution company, guelph hydro electric

systems inc., successfully deployed approximately 48,000 smart meters, the

basic foundation of a smart grid and migrated residential and small commercial

customers in guelph to time-of-use rates for electricity. these customers can

now conveniently view charts of their hourly, daily, weekly or monthly electricity

consumption online. this high level of detail will enable consumers to make wiser

choices about how and when they use energy in order to reduce consumption

and save money. customers in rockwood will be shifted over to time-of-use

rates in mid-2012.

local sources of power generation are also components of a smart grid.

ontario’s green energy and economy Act requires that local electricity

distribution companies provide connection services for customers who install

renewable energy projects under the ontario power Authority’s Feed-in-

tariff (Fit) or microFit programs. in 2011, guelph hydro electric systems inc.

engineering and technical staff connected 61 customer-owned rooftop solar

installations, including one on the roof the guelph hydro’s facility. together these

systems generate 470 kilowatts of clean, renewable power for the ontario grid.

looking forward, guelph hydro electric systems inc. will continue to invest in

capital to upgrade the network to accommodate more and more sources of

renewable energy in the community.

ChampioninG enerGy ConServation

As a condition of license, by the end of 2014, all electricity distributors in

ontario are required by the ontario energy board to achieve reductions in

electricity consumption and peak provincial electricity demand through the

delivery of conservation and demand management programs. (see page 6.)

guelph hydro electric systems inc. is diligently promoting ontario power

Authority saveonenergyoM programs and working to encourage all customers

to reduce electricity consumption and peak demand.

A MESSAGE TO OUR STAKEHOLDERS cOnTinUED

the Guelph Community energy Initiative has a target of 1,000 solar roofs. the 61 rooftop solar installations connected by Guelph Hydro electric Systems Inc. in 2011 generate 470 kilowatts of electricity. envida Community energy submitted 18 applications for an additional 11.7 megawatts of solar energy to the ontario power Authority.

photo courtesy of canadian solar inc.

4

AwArds

• LargeCompanyoftheYear–OntarioEnergyAssociation• Twoawardsforthecompany’sfirstSustainabilityReport

- CanadianPublicRelationsSocietyPinnacleAward- CorporateRegisterCorporateResponsibilityReportingAward–

RunnerUpintheSmallandMediumEnterpriseCategory• ThirdZeroQuest®Gold(Outcomes)Award–InfrastructureHealthandSafetyAssociation• ElectricalSafetyAuthorityPowerlineSafetyAward• LEED®(LeadershipinEnergyandEnvironmentalDesign)certificationfromthe

CanadaGreenBuildingCouncil

5

reductions in electricity – 2014 targets

2014 target Achieved to Date****

province 6,000 gigawatt hours 1,389 gigawatt hours

Guelph Hydro electric Systems Inc. 79.53 gigawatt hours*** 31.5 gigawatt hours***

reductions in peak demand – 2014 targets

2014 target Achieved to Date****

province 1,330 megawatts 78.9 megawatts

Guelph Hydro electric Systems Inc. 16.7 megawatts** 5.58 megawatts*

* equivalent to removing the demand load of the university of guelph ** 2014 net annual peak demand savings *** net cumulative energy savings **** estimated unverified results

lookinG ahead

the passing of ontario’s landmark green energy and economy Act in 2009 ushered in a new era for ontario’s utility industry. challenges for our company and the industry in terms of regulatory complexity, political uncertainty, smart grid development, renewable energy, a looming shortage of skilled workers and an eroding tolerance by customers for rising electricity costs were not even on the radar a few years ago.

recognizing the need for significant investment in the sector and consumer concerns regarding bill increases, our regulator, the ontario energy board, with input from stakeholders, is now designing a renewed regulatory framework for electricity that will govern how we do business in the future. included is a review of the need for and value of distribution utility consolidation in ontario. together, these efforts could result in some dramatic changes in the industry.

Meanwhile, shifting social norms are impacting the ways in which we are interacting with our customers. customer preferences are shifting from traditional counter or telephone service to online or mobile services offered 24-hours-a-day, seven-days-a-week. utilities in north America are also seeing an increasing demand from consumers for faster, more detailed information, particularly during outages, using web-based or social media platforms.

As a recognized industry leader with a reputation for innovation, guelph hydro has an important role to play participating in candid, ongoing discussions with regulators and government officials to help shape the utility industry of tomorrow.

we believe that in order to survive, utilities need to be open to change, innovative in their thinking, nimble and continuously focused on adding value—for customers, for the shareholder and the communities we serve.

recognizing this, we are engaging our employees and developing strategic plans that will position us well to take on whatever challenges lie ahead.

Jasmine urisk barry Chuddychair chief executive officerguelph hydro inc. board of directors guelph hydro inc.

A MESSAGE TO OUR STAKEHOLDERS cOnTinUED

6

2011 faSt faCtS

Service territorypopulation – Guelph and Rockwood 136,466

total Service Area 93 square kilometres

total assets $193.5 million overhead wires (primary overhead conductor)

430 kilometres

Underground cable (primary underground cable)

654 kilometres

Municipal transformer stations1 owned by Guelph Hydro3 owned by Hydro one

Municipal substations 2

transformers 5,711

poles 11,045

total Customers 50,867

electricity Consumption 2011 1,677 gigawatt hours Residential

Number of customer accounts 46,519

total electricity consumption 365 gigawatt hours

Average monthly consumption 655 kilowatt hours

Commercial (includes scattered loads and sentinel lighting)

Number of customer accounts 4,344

total electricity consumption 1,040 gigawatt hours

Large industrial users >5000 kW

Number of customer accounts 4

total electricity consumption 261 gigawatt hours

System peak load

2011 peak demand – summer/winter297 megawatts / 253 megawatts

reliability of the Guelph hydro electricity distribution networkReliability performance 99.97%

Average amount of time customers were without power in the event of a power outage

50 minutes

Response to emergency calls – per cent of time crews were on-site within 60 minutes

96.1%

per cent of new connection requests completed within five days

99.9 %

Guelph hydro inc. financial highlights(in millions of dollars) 2010 2011

Service Revenues $146.5 $153.2

Net operating Revenue $29.1 $28.1

Net Income (Loss) $4.8 $1.9

total Assets $181.4 $193.5

Capital expenditures $18.2 $26.5

Dividends paid $1.5 $1.5

effective january 1, 2011, guelph hydro began preparing its financial statements in accordance with international Financial reporting standards (iFrs). in prior years, financial statements were prepared using canadian generally Accepted Accounting principles (canadian gAAp). the opening balance sheet has been restated at january 1, 2010, the iFrs transition date, by applying iFrs retrospectively so that 2011 results can be compared against 2010 results on a consistent iFrs basis.

guelph hydro inc. 2011 Financial statements are available at: www.guelphhydroinc.com, www.guelphhydro.com and www.envida.ca. printed copies may be requested by sending a note to: [email protected].

7

our visionto lead ontario in powering community well-being and environmental

stewardship with sustainable energy solutions.

our Missionto invest in energy-related initiatives for the benefit of the communities

in which we operate, that fit the energy-related objectives of the province

and our shareholder, and enable guelph hydro inc. and its family of

companies to grow into industry leaders.

our core vAluesSafety, reliability and effiCienCy

we believe we earn employee and customer respect by operating

safely, reliably and efficiently.

CarinG

we care about our people. we foster and respect their talents and

value the contribution they make to the company’s ongoing success.

relationShipS

we are proud of the solid, long-term relationships we are forging with

our employees, customers, the communities in which we operate, and the

energy industry, built on a platform of integrity, partnership and respect.

innovation and leaderShip

we believe innovative thinking, leadership skills and adaptability drive

our business success.

environmental StewardShip

we are committed to environmental stewardship, contributing to

building sustainable communities and helping to create a culture of

energy conservation in ontario.

viSion, miSSion and valueS

8

At Guelph Hydro, our vision is to lead Ontario in powering community well-being and environmental stewardship with sustainable energy solutions.

Our regulated electricity distribution company, Guelph Hydro

Electric Systems Inc., is accountable for providing a safe, reliable

and cost-effective supply of electricity to the Guelph and

Rockwood communities.

Guelph Hydro Inc. and its affiliate companies are working together to

help move the communities we serve towards a sustainable energy

future and a cleaner environment.

Our Sustainability Policy sets forth Guelph Hydro’s commitment to

make decisions and operate our businesses in a sustainable manner—

in a way that will deliver balanced economic, social and environmental

returns that will ensure the success and future viability of our

company for the benefit and well-being of all our stakeholders.

Guelph Hydro has made sustainability an integral part of planning

and decision making and has adopted best practices for managing

operational and environmental risks.

EnvirOnmEntAl stEwArdsHip is evaluated by our success

in championing energy conservation, investing in sustainable forms

of energy, managing waste and the environmental impacts of

our operations.

sOciAl rEspOnsibility is evaluated by how we ensure the

safety and wellness of people—our employees, our contractors,

our customers and the general public—and how we give back to

our communities. Our performance is also evaluated on the ethical

business practices and effective systems of corporate governance

that are in place.

We are committed to providing a safe and respectful workplace

where employees are highly valued, treated fairly, provided with

challenging and meaningful work and benefit from opportunities for

knowledge growth and career development.

EcOnOmic succEss is evaluated by the value we create for

our stakeholders while facilitating the economic growth of the


pErfOrmAncE mEAsurEd AGAinst GlObAl rEpOrtinG initiAtivE™

We measure our performance using the Global Reporting Initiative™

(GRI), an internationally recognized standardized framework and

indicators for disclosing an organization’s environmental, social and

economic performance.

Additional information regarding the Global Reporting Initiative™

can be found on page 37. A detailed Global Reporting Initiative™

Content Index is included on pages 39 - 48.

OUR APPROACH TO SUSTAINABILITY

“At Guelph Hydro, we are taking action—through our energy conservation programs and our sustainable energy projects—to help create a sustainable energy future for the communities we serve.” Barry Chuddy


Guelph hydrO inC.

We welcome your feedback on

this report and our sustainability

efforts. Comments may be

addressed to:

[email protected].

9

“The Community Energy Plan is not just about energy, it is about building resilience. When the goals are achieved, Guelph will be positioned among the top energy performers in the world, making it one of the most competitive and attractive communities in which to invest.”Karen Farbridge,

Mayor oF guelph

the city of guelph is one of canada’s fastest growing communities

with a population that is expected to reach 175,000 residents by

2031. in keeping with ontario’s places to grow Act, growth will be

within current boundaries with a focus on increased urban density.

with a desire to ensure the long-term competitiveness and

environmental performance of the city, in 2007, guelph

distinguished itself by being one of the first communities in

canada to publish a community energy plan. the goals of the

guelph community energy initiative (as it is called today) to be

achieved by 2031 are ambitious:

• Use 50 per cent less energy per capita (electricity, gas, water and transportation)

• produce 60 per cent less greenhouse gas emissions per capita (5 tonnes versus 12 tonnes)

• encourage and facilitate community-based renewable and alternative energy systems.

when these goals are achieved, guelph will be positioned among

the top energy performers in the world, making it one of the most

competitive and attractive communities in which to invest.

partnerinG to aChieve Community enerGy initiative GoalS

As the owner and operator of the local electricity distribution

company serving guelph, guelph hydro’s primary obligation to the

community is to provide a safe, reliable, affordable supply of energy.

next in importance, is the company’s commitment to work with

the city of guelph to help reduce energy consumption and

greenhouse gases to achieve the environmental goals of the

community energy initiative. these objectives dovetail nicely

with the energy conservation targets set for guelph hydro by the

ontario energy board. (see page 6.)

in 2011, the company worked diligently to make progress by

concentrating on four areas of focus:

• Implementing solar power

• Developing district energy projects

• Developing a smart grid

• Championing energy conservation

EnErgy DEnsity MappingAhead of the curve on community energy planning, Guelph Hydro participated in a Canadian Urban Institute project in 2010 to produce an energy density map for Guelph. Using actual electricity and natural gas data from utilities, the map shows where energy use is concentrated in the community.

Guelph Hydro has used this map to assist with planning energy infrastructure, particularly in areas that are expected to increase in density.

Guelph Community enerGy initiative

“Today, forward-thinking, growing communities like Guelph, are ensuring that energy infrastructure—electricity and thermal energy—is planned alongside other amenities.” Barry Chuddy


Guelph hydrO inC.

10

in 2010, the City of Guelph named Guelph hydro inc. as its primary developer and implementer of energy-related projects in support of the Guelph Community energy initiative. Since that time, Guelph hydro and its subsidiary company, envida Community energy inc., have been working to develop sustainable energy projects within city-owned assets. this includes leasing roofs of municipal buildings for solar installations and developing district energy and other clean power projects. these projects are the foundation for a cleaner, highly efficient energy infrastructure, underpinning the overarching energy plan of the City.

solAr energy Guelph hydro SouthGate Solar proJeCt

in 2010/2011, guelph hydro installed 60 arrays of photovoltaic

solar panels on the roof of its facility at 395 southgate drive in

guelph. the facility was commissioned and started generating

100 kilowatts of clean, renewable electricity for the ontario

grid in june 2011.

guelph hydro’s 20-year Feed-in tariff (Fit) contract with the

ontario power Authority (opA) under ontario’s green energy

and economy Act pays the company 71.3 cents per kilowatt hour

for the electricity generated. the system is expected to generate

approximately 115,000 kilowatt hours of electricity in a year which

will result in an annual income of about $82,000.

by year end, with only seven months of operation, the system had

already fed more than 90,000 kilowatt hours of electricity into

the ontario grid.

Solar enerGy in the Community

under the community energy initiative, guelph has set a goal of

1,000 solar roofs in the community. in support of this goal, envida

community energy has been actively pursuing opportunities to

establish rooftop and ground-mounted solar facilities throughout

the community. in total, the company submitted applications to

the ontario power Authority for 11.7 megawatts of solar power

which includes a partnership and community co-op application for

the largest brownfield ground mount solar installation in ontario.

these applications are currently awaiting approval.

Meanwhile, guelph hydro electric systems inc. has provided

connections for 61 customer-owned solar installations.

developinG Community enerGy proJeCtS

11

“An ‘eco-business zone’ with a district energy system at its heart, encourages economic development by providing an infrastructure that is attractive to investors and businesses looking to locate in the community.”Karen Farbridge

Mayor oF guelph

district energya CatalySt for eConomiC development

Although common in other parts of the world for over a century,

north American communities are only now beginning to view

the clean, economical, reliable energy that can be provided by a

district heating grid as a method of attracting development.

envida community energy is working with the city of guelph on

two major district energy projects with others under consideration:

• Greenfield Site - Hanlon Creek Business park - 675-acre, mixed use business park - expected to attract 10,000 new jobs by 2031 - District energy system

» electricity - 11.4 megawatts cogeneration » Hot and chilled fluids for heating and cooling » Steam and chilled fluids for process » Fuel: Natural gas

• Brownfield Site - High-Density Infill Site in Downtown Core - New condominium and residential neighbourhood - New commercial developments - Increased electrical capacity in downtown core - District energy system

» Heating and cooling for condominium, residential neighbourhood and two City-owned facilities

what iS diStriCt enerGy?

A district energy system delivers thermal energy (hot water/steam

or chilled fluid) from a central plant via underground pipes to heat

and cool buildings.

Benefits of District energy

• Reducedfuelcosts• Relieffromvolatileelectricity

andgaspricesandlowerbuildingoperatingcosts

• Avoidanceofcapitalcosts• Improvedlifecyclecosts• Reducedspacerequirements• Reducedgreenhouse

gasemissions• Dependable,high-quality

thermalenergy• Higherreliabilitythan

conventionalheatingandcoolingsystemsIllustration courtesy of the International District Energy Association

12

Hamilton Community energy, located adjacent to a high school in downtown Hamilton, supplies heating and cooling for buildings in the city core. envida Community energy is developing plans to site similar highly efficient community energy plants in Guelph to help reduce the community’s carbon footprint.

unobtruSive, hiGhly effiCient Community enerGy faCilitieS Supply eleCtriCity and thermal enerGy

when electricity is generated at large, centralized power stations,

about 60 per cent of the primary energy in fuel is wasted as heat that

is generally exhausted to the atmosphere. by generating electricity

in unobtrusive, community energy plants in urban centres, heat that

would otherwise be wasted can be harnessed and distributed to

buildings as hot water or steam through underground district heating

pipes. in the summer, using absorption chillers, chilled fluids can be

fed through the underground pipes for district cooling.

When the Hanlon Creek

Business Park was in the

concept stage, City Planners

allowed for dedicated

corridors that could include

district energy piping.

Meanwhile, Guelph Hydro

ensured the electricity system

could easily accept energy

generated by local renewable

energy facilities such as

rooftop solar and could also

accommodate parking lots

equipped with electric vehicle

charging stations.

photo courtesy of hamilton community energy.

illustration courtesy of the city of guelph.

13

environmental StewardShip

our strAtegic ApproAchdevelopinG SuStainable enerGy SolutionS, ChampioninG enerGy ConServation and proteCtinG the environment

At guelph hydro, our goal is to minimize our environmental footprint and

safeguard the environment now and for future generations. we believe

that responsible environmental management is essential to our success

and we seek to continually improve our performance.

our vision is to lead ontario in powering community well-being and

environmental stewardship with sustainable energy solutions. this includes

supporting the goals of the city of guelph’s community energy initiative

by promoting energy conservation and developing combined heat

and power, district energy, solar and bioenergy projects to reduce the

community’s carbon footprint.

on a day-to-day basis, our environmental strategy is focused on meeting

or exceeding compliance requirements with all laws, regulations and

company policies. we have made environmental management an integral

part of planning and decision-making, and adopted best practices for

managing operational and environmental risks.

environMentAl coMpliAnce Auditguelph hydro conducted its first formal environmental compliance Audit

in 2011 and is pleased to report that only two minor non-compliance issues

were revealed and quickly rectified. the audit reviewed a wide variety of

operational processes that have environmental impacts including:

• General environmental management

• Air emissions

• Noise emissions

• Water management

• Non-hazardous materials waste management

• Hazardous and toxic materials waste management

• Storage tanks, spill control and countermeasure plans

• emergency response and preparedness

“Guelph Hydro’s focus on environmental excellence is evidenced by the list of significant environmental milestones achieved during 2011.”Barry Chuddy


Guelph hydrO inC.

14

2011 energy Conservation achievements

687 old, inefficient refrigerators were picked up and recycled in an environmentally friendly manner, for free, as part of the saveoNenergyoM FRIDGe AND FReeZeR pICKUp program.

719 customers received up to $650 for installing an eNeRGY StAR® qualified central heating or cooling system under the saveoNenergyoM HeAtING AND CooLING INCeNtIVe.

226 local businesses received up to $1,000 in free energy-efficient lighting upgrades under the saveoNenergyoM SMALL BUSINeSS LIGHtING program.

saveoNenergyoM DeMAND ReSpoNSe compensate industrial and commercial businesses for reducing their energy demand at specific times. In 2011, five commercial / industrial customers enrolled in the DeMAND ReSpoNSe program. During periods of high demand, these companies will be able to take action to reduce the load on the system by 410 kilowatts.

49 local businesses received $1.3 million in saveoNenergyoM RetRoFIt pRoGRAM rebates for retrofitting their operations with energy-efficient lighting, heating and air conditioning equipment, controls and motors to improve the energy efficiency of their facilities and their bottom line.

2011 Milestones

Published an Environmental Policy Statement.

First formal Environmental Compliance Audit conducted.

100-kilowatt rooftop solar facility commissioned and operational.

Green transportation initiatives – Addition of a plug-in electric service vehicle to the company fleet that already includes a hybrid car and hybrid bucket truck.

Environmental Impact Assessments conducted and Certificates of Approval obtained for a new transformer station.

LEED® certification of the Guelph Hydro building.

Preferential parking spots created for hybrid or all-electric vehicles.

environmental mileStoneS

Guelph Hydro Electric Systems Inc. continues to champion energy

conservation and demand management by promoting Ontario Power Authority

saveONenergyOM programs to residential and business customers. These programs

help customers conserve energy, save money and improve the environment by

reducing greenhouse gas emissions.

In 2011, energy conservation programs diverted almost 4,500 tonnes of CO

2 emissions

from the atmosphere.

Energy conservation programs achieved savings of more than 22 million kilowatt hours of electricity in 2011.

15

helping custoMers sAve energy, sAve MoneySleeman brewerieS reCeived $126,000 in enerGy effiCienCy rebateS

sleeman breweries limited took advantage of the ontario power

Authority’s retroFit progrAM to replace an oversized, back-up

air compressor with two smaller 75-horsepower compressors. A new

3,000-gallon tank, flow control valve and cycling refrigerant dryer were

also installed. total capital costs came to $249,000 after a $10,500

rebate from guelph hydro. Annual savings as a result of the upgraded

compressed air system are estimated at $42,000 with estimated energy

savings of 420,000 kilowatt hours per year.

For its second retrofit project, sleeman breweries replaced close to 1,000

old lighting fixtures in its facility with energy-efficient bulbs. the company

received a $115,978 rebate for completing this lighting upgrade, bringing

the cost to replace the lighting down to $173,967. with annual savings

estimated at more than $139,000 in electricity costs, this lighting retrofit

project has a very attractive 18-month payback.

univerSity of Guelph mClauGhlin library iS SavinG more than $180,000 annually on eleCtriCity

with a facility that encompasses more than 23,225 square metres

(250,000 square feet) including more than six floors of study space and

book collections, the Mclaughlin library is one of the biggest electricity

consumers on the university of guelph campus. with financing provided

by the ontario power Authority’s electricity retrofit incentive program

(erip), the university replaced its lighting with energy-efficient lighting. the

university estimates its peak electricity demand will fall by 246 kilowatts and

achieve a consumption savings of over 2.1 million kilowatt hours annually,

which will save about $187,000. the reduced electricity consumption will

also mean a carbon-dioxide reduction of about 628 tons annually.

Guelph motorCyCle Shop reduCed eleCtriCity CoStS and improved bottom line

Motorcycle customizer rnr custom cycle ltd. used a $1,000 power

savings blitz grant from the ontario power Authority and guelph hydro

to upgrade its workshop lighting and cut its electricity bill by more than

10 per cent a month.

16

protecting the environMent — Air, wAter, wildliFeguelph hydro is committed to reducing air emissions, conserving

water and managing waste responsibly.

air

by promoting energy conservation in our community and in our own

operations, guelph hydro is contributing to reducing greenhouse

gases. in addition, the use of a hybrid car, hybrid bucket truck

and all-electric service van in the company fleet are reducing air

emissions from exhaust.

water

in an effort to keep our water use to a minimum, our leed®-certified

building features high-efficiency plumbing fixtures including

low-flow faucets and toilets. in addition, drought tolerant and native

plant species eliminate the need for landscape irrigation. As a

result, water use in our building is 20 per cent lower than leed®

baseline measurements.

wildlife

out in the field, animal guards have been installed to prevent wildlife

from climbing on hazardous equipment. if an animal’s nest or burrow

will be disturbed by the activities of the company, the humane

society is called in to relocate any potentially impacted animals.

Guelph Hydro’s LeeD®-certified facility features a ground-source geothermal heating and cooling system, high-efficiency plumbing and lighting, and drought-resistant landscaping.

17

preventing pollution At guelph hydro, pollution prevention is defined as the use of

processes, operational practices, materials, products, substances or

energy that avoid or minimize the creation of pollutants and waste

and reduce the overall risk to the environment or human health.

the company has a variety of programs in place that eliminate

or minimize pollutants:

• environmentally friendly transformer oil used in Rockwood Municipal Substation #2

• environmentally friendly hydraulic oil used in trucks and tools

• Use of water-based paints

• Renewable energy usage – geothermal heating/cooling and solar energy

reCyClinG

recycling efforts in our operations include metal, paper, wood,

bottles, cans, oil, batteries, toner cartridges, computer equipment

and plastics.

4,895 lighting fixtures recycled

As part of our energy conservation efforts, 226 small business

customers had old, inefficient lighting fixtures replaced with up to

$1,000 worth of high-efficiency lighting under the saveonenergyoM

sMAll business lighting progrAM. the lighting that normally

might have gone to landfill was removed and recycled in an

environmentally friendly manner.

Lamps 4,895

pCB ballasts 401

Glass 1,677 kilograms

Metal 18 kilograms

phosphor 26 kilograms

Mercury 0.18 kilograms

18

Green TransporTaTion

Guelph Hydro’s fleet currently includes one hybrid passenger vehicle,

a hybrid bucket truck and an all-electric service vehicle. Use of the

hybrid bucket truck alone saved 1,387 litres of diesel fuel in 2011,

resulting in a reduction in greenhouse gases of 3,705 kilograms. In

addition, all new fleet vehicles are required to use environmentally

friendly hydraulic oil, motor oil and fuel.

In 2011, Guelph Hydro completed a telephone market research survey

of 200 residents and 25 fleet managers regarding electric vehicles in

the Guelph community. The purpose was to measure the community’s

interest in electric vehicles and obtain information that will be useful in

planning for demands electric vehicles may put on the local electricity

grid. Results of the survey indicate that Guelph is an ideal community

in which to conduct a pilot program on electric vehicles.

“Guelph Hydro’s hybrid bucket truck is a great example of an asset that helps us protect the environment and provides an economic benefit while our line crews carry out their day-to-day activities on the streets.”Kazi Marouf

Chief operating offiCer

guelph hydro

eleCtriC SySteMS inC.

19

our strAtegic ApproAchCreatinG value and foSterinG eConomiC Growth

At guelph hydro, our economic performance is a careful balancing

act of creating value for our stakeholders while facilitating the

economic growth of the communities we serve.

guelph hydro inc. is committed to maintaining the corporation’s solid

financial standing and providing our shareholder, guelph Municipal

holdings inc., with an appropriate return on investment while growing

the balance sheet. we deliver superior economic results through

disciplined financial administration, careful management of risks,

and strategic growth of our non-regulated businesses.

Maintaining a strong balance sheet and credit profile gives us the

ability to support significant capital investment programs that

enable us to ensure reliability, expand the network to support

community growth and invest in sustainable energy solutions

to benefit the community.

we believe being a strong, financially viable company enables us to

deliver on our social and environmental commitments. conversely,

we believe focusing efforts on sustainability helps us increase our

financial strength.

guelph hydro inc. 2011 Financial statements are available at:

www.guelphhydroinc.com, www.guelphhydro.com and www.envida.ca.

printed copies of the guelph hydro inc. 2011 Financial statements may

be requested by sending a note to: [email protected].

eConomiC SuCCeSS

20

reliAbility oF the distribution networksafety, reliability and the ability to meet an increasing demand for

electricity in our growing community are critical issues for our regulated

utility, guelph hydro electric systems inc.

the robustness of the electrical distribution system is a direct result of

well-planned capital replacement and expansion programs, diligent

preventative maintenance and investments in smart grid and other

advanced “self-healing” technologies that can detect problems on our

network and fix them automatically.

the resilience of our distribution network was tested in the summer of 2011

first by an increase in wildlife interference, then by fierce lightning and wind

storms and finally by extreme heat. power system demand hit an all-time

record high of 297 megawatts during the worst of the july heat wave as

residents and businesses cranked up air conditioners to keep cool. Although

the guelph hydro distribution network performed extremely well during

these demanding periods, the duration and frequency of power outages

increased due to the adverse conditions.

Many outages that are affected by circuit trips can be rectified using

remotely operated switches. if this is not possible, guelph hydro

emergency crews are deployed rapidly to make repairs and restore

power to customers as swiftly as possible. during 2011, emergency crews

responded to 462 after-hours calls to restore service.

investing in reliabilitySpent $1.6 million to replace aged distribution system assets

Inspected over 3,400 poles for strength and health, treating them for termites as required and replacing them as needed

trimmed trees encroaching on overhead lines in one-third of our service area

Conducted on-going maintenance of switches, transformers and underground equipment

performed infra-red scans that enable the early detection of degrading equipment, prevent power outages caused by equipment failure and prolong service life

“At Guelph Hydro, our job is to deliver electricity safely and reliably. Each year we invest millions of dollars in projects designed to prevent outages and shorten restoration times.” Kazi Marouf

Chief operating offiCer

guelph hydro

eleCtriC SySteMS inC.

21

investing in cApitAl projects to AccoMModAte growthguelph is one of ontario’s fastest growing communities with a population

expected to grow from the current 120,000 to 175,000 residents by

2031. during this period, the area is also expected to attract significant

commercial and industrial investments, particularly in business parks

located in the south end of the city.

new 115-kilovolt tranSformer Station

in anticipation of an increase in electricity demand from commercial

enterprises that will locate in the new hanlon creek business park and new

residential developments, in 2011, guelph hydro completed construction

of the new 115-kilovolt Arlen Municipal transformer station and added

and upgraded associated feeder circuits. this new transformer station

will provide sufficient capacity for 20 years of growth and will serve as

contingency backup for the community’s other transformer stations. it

was built to contain the latest in technology, can incorporate embedded

generators easily and will operate using smart grid applications.

2011 Capital projects highlightsContinued construction of new distribution facilities in the New Hanlon Creek Business park

Commencement of work on the relocation of distribution system facilities to accommodate the Hanlon expressway and Laird Road interchange

Upgraded overhead distribution circuits on Alice Street, edinburgh Road and Balmoral Drive to improve reliability

provided new service to approximately 15 new residential subdivision and townhouse complexes totaling more than 900 units

22

investing in A sMArter gridwhenever you power up your computer or flip on a light switch, you

have plugged into ontario’s electricity grid. the ontario grid is a network

of transmission and distribution lines, substations and transformers,

overhead and underground lines that deliver electricity from power plants

across the province (or outside of ontario in times of peak demand) to

your home or business.

ontario’s provincial power grid is moving towards a digital future—often

described as the smart grid—that supplants the traditional one-way flow

of electricity with a two-way flow of both electricity and information that

will enhance communication with consumers and improve the reliability,

efficiency, security and environmental impact of the electricity system.

guelph hydro electric systems inc. is investing in smart grid technologies,

including 48,000 smart meters that have been installed as part of its

commitment to building a stronger, smarter, cleaner and more efficient

electricity distribution network in the communities we serve. (see illustration

on next page.)

our goals in implementing a smarter grid are to:

• Continue to provide a high level of service reliability

• enhance the capability of the network to incorporate cleaner, local sources of power

• provide customers with detailed information so they can better manage their energy use and costs.

23

A Smarter Grid for a Sustainable Energy FutureGuelph Hydro is developing a smarter grid to increase reliability, reduce restoration times, optimize efficiency, provide more customer interaction, accommodate local power generation from renewable sources, mitigate CO2 emissions, and handle the anticipated influx of electric vehicles.

SYSTEM CONTROL CENTRE Guelph Hydro monitors the network from a centralized control centre, pinpointing problems, responding quickly to outages, and deploying emergency repair crews.

REMOTELY OPERABLE SWITCHES Remotely operable switches provide System Control Operators with the ability to restore power remotely.

INTELLIGENT MONITORING DEVICES Intelligent monitoring devices installed on lines provide System Control Operators with immediate notification of power disturbances so problems can be isolated and power rerouted.

ACCESS POINTS Convey data gathered from 48,000 smart meters to a computer system at Guelph Hydro.

LOCAL GENERATION / SOLAR PANELS Clean, renewable sources of power feed electricity into the grid. Payment for the electricity generated is received under contract from the Ontario Power Authority.

DEMAND RESPONSE To reduce consumption during peak times, residential air conditioners can be cycled automatically and industrial customers can be signaled to turn equipment down or off.

SMART METERS ZigBee® chip-enabled smart meters track hourly electricity usage in homes and small businesses.

IN-HOME DISPLAY UNIT Using data collected by the smart meter, these units will display real-time energy consumption and estimated costs for use by consumers.

HOUSEHOLD ENERGY CONSUMPTION DATA By viewing hourly, weekly or monthly smart meter data online, consumers can make more informed decisions about how to manage energy usage.

HOME AREA NETWORK Inside the smart home a home area network will connect smart appliances, programmable thermostats, outlets and other electric devices to an energy management system.

SMART APPLIANCES Smart appliances will monitor electricity prices and adjust their run schedules to take advantage of lower electricity price periods.

ELECTRIC VEHICLES Electric vehicle charging stations will communicate with the grid to automatically charge during the lowest price periods when possible.

1

2

4

5

6

7

8

9

10

11

12

3

GUELPH HYDRO SMART GRID

SMART HOME

COMMUNITY ENERGY SYSTEM

GUELPH HYDRO100% ELECTRIC SERVICE VAN

SMART HOME

GUELPH HYDRO SYSTEM CONTROL CENTRE

WASHERDRYER

ZIGBEE CHIP-ENABLED SMART METER

REFRIGERATOR

STOVE

ELECTRIC CAR

CHARGINGSTATION

SOLAR PANELS

A highly efficient energy system generates electricity and delivers thermal energy (hot water/steam or chilled fluid) from a central community energy plant via underground pipes to heat and cool buildings.

Benefits of District Energy

· Reduced fuel costs· Relief from volatile electricity and gas prices · Lower building operating costs· Avoidance of capital costs

· Reduced space requirements· Reduced greenhouse gas emissions· Dependable, high-quality thermal energy· Higher reliability than conventional heating and cooling systems

Smart meters are only the first step towards a smart home. On the horizon are smart appliances that will think for themselves and electric vehicle charging systems that will respond to price signals.

Guelph Hydro’s Smart Grid consists of:

• 48,000 smart meters• Approximately 100 remotely operable switches• Approximately 30 intelligent monitoring devices

To request a poster or electronic version of this illustration, please email: [email protected]

For more information, visit: www.guelphhydroinc.com

26

BUSINESS PARK

ACCESS POINT

5

5

55

56

7

11

1112

3

2

2

1

2

PROGRAMMABLETHERMOSTAT

TRANSMISSIONLINES

DEMANDRESPONSECUSTOMER

ELECTRICITY FROMPOWER GENERATING

STATIONS

INTELLIGENT MONITORING

DEVICE

REMOTELYOPERABLESWITCHES

RESIDENTIAL NEIGHBOURHOOD

3

3

4

9

10

HOME ENERGYMANAGEMENT SYSTEM

THERMALFARM

SOURCE

COMMUNITY

ENERGY PLANT

5

8

guelph hydro’s sMArt gridSelf-healinG SwitCheS reSult in enhanCed reliability

For many years, guelph hydro has been quietly upgrading its distribution

network to incorporate intelligent monitoring devices and automated

switches that have the ability to detect a fault, isolate it and reroute

power to restore service automatically. As a result, some parts of the

guelph electricity network are already “smart” and can be said to be

“self-healing”—one of the hallmarks of a smart grid.

inteGratinG renewable enerGy

As ontario’s electricity system becomes greener, it is also becoming more

diverse, with smaller-scale generation being built within communities.

through the ontario power Authority’s microFit program, homeowners,

community groups, faith communities and businesses are installing solar

panels and other forms of renewable generation. by the end of 2011,

guelph hydro had provided the connection for 61 customer-owned solar

facilities to feed electricity into the ontario grid.

Smart meterS provide hourly data

smart meters, the backbone of a smart grid, provide the communications

gateway that connects the grid with the consumer. thanks to smart

meters, guelph hydro residential and small business customers can now

access their hourly, daily and monthly energy consumption data online.

by analyzing usage, customers can make choices about how and when

they use energy to save money and improve the environment.

26

SoCial reSponSibility

our strAtegic ApproAchenSurinG Safety, valuinG employeeS and CuStomerS and GivinG baCk to the Community

At guelph hydro inc., we are committed to managing our operations in

a way that protects the safety of our employees, our contractors, our

customers and the general public, while providing exceptional customer

service and contributing to building a sustainable community.

this commitment is underpinned by a strict adherence to all regulatory

requirements, policies, procedures and standards. we live our commitment

in our offices, in our service vehicles and on work sites in our service

territory. we demonstrate it in the decisions and actions taken by our

employees in carrying out their work every day.

stAkeholder engAgeMentthe ability of guelph hydro to succeed and provide maximum value to our

stakeholders is tied directly to the strength of the relationships we forge

with our employees, our customers, our shareholder, the communities in

which we operate and the energy industry.

we provide a critically important service to residents and businesses

in guelph and rockwood that requires that our relationships be

built on a platform of integrity, partnership and respect. we must be

accountable, transparent and trustworthy. And never before has customer

communication been so important.

Around us, the energy industry is changing dramatically. time-of-use

rates for electricity, renewable energy technologies, rapidly increasing

electricity prices, a smart grid, online communications and social media

are transforming the industry at a fast pace. we are committed to working

closely with all our stakeholders to help make sense of the complex

changes facing us all as the electricity industry evolves.

to this end, in 2011, guelph hydro formally surveyed a variety of

stakeholders—customers, employees and our shareholder—to gain insight

into company performance and input to better identify areas in need

of improvement.

recognizing the importance of government, industry and community

stakeholders, company representatives meet regularly with municipal and

provincial government officials and serve on a variety of committees and

working groups within the community and the industry.

27

vAluing custoMersthe company’s 13th annual customer satisfaction survey revealed that

customer satisfaction continues to rise with a record 93 per cent of

customers surveyed reporting satisfaction with the services provided by

guelph hydro electric systems inc. of note, this result was seven per cent

higher than the ontario average.

At guelph hydro, we understand that customer satisfaction ratings are

a result of the actions that each of our 113 employees takes every day to

serve our customers. we are proud of the dedication and professionalism

of our highly skilled engineering and operations staff who design,

construct, maintain and repair our electrical network. behind the scenes,

our back-office staff does an admirable job handling all the administrative

tasks associated with processing more than 300,000 bills a year and,

in 2011, migrating the majority of our residential and small commercial

customers to time-of-use rates.

in keeping with our focus on customer service, we believe it is important

for us to maintain an in-house call centre staffed with customer service

representatives who are well trained and have an in-depth understanding

of our business and the needs of our customers. our customer service

team created a positive experience for the customers who made more

than 51,000 calls to our offices during 2011, including nearly 12,000

customers who required move-in or move-out service.

our community outreach team and other members of our staff interacted

with customers in retail stores, community centres, seniors’ centres,

chamber of commerce meetings, public information sessions and

workshops. information was provided on time-of-use rates for electricity,

energy conservation programs and rebates and solar power.

in 2012, guelph hydro will be launching a modern, fully accessible website

that will provide customers and other stakeholders with enhanced

functionality and detailed information about the company and its services.

Customer Satisfaction levelsIndicators Guelph Hydro National ontario

Very or somewhat satisfied 93% 90% 86%

provides consistent, reliable energy

93% 90% 89%

Quickly handles outages and restores power

92% 88% 87%

A trusted and trustworthy company

87% 83% 79%

Keeps promises to customers and the community

85% 80% 77%

Courtesy of staff 89% 82% 78%

source: siMul corporation. 13th Annual electric utility customer satisfaction survey

“92 per cent of the 51,000 calls made to our local call centre in 2011 were answered within 30 seconds.”Ian MIles

ChIef fInanCIal OffICer

Guelph hydrO InC.

28

Easy OnlinE accEss tO ElEctricity cOnsumptiOn Datain 2011, the majority of Guelph Hydro customers

were migrated to time-of-use billing.

With the ability to view their daily, weekly or

monthly, off-peak, mid-peak and on-peak electricity

consumption online (in kilowatt hours or cost), Guelph

Hydro customers have the detailed information

necessary to best manage their energy use.

Visit www.guelphhydro.com for more information

about time-of-use rates for electricity.

View daily, weekly or monthly Time-of-Use data as bar charts or pie charts.

Charts showing usage (kilowatt hours) or cost (dollars) are available for various time periods.

29

“in 2011, the electricity and renewable energy industry is experiencing a major investment boom… these conditions create the most severe skills shortages and labour market challenges that the industry may have ever faced. between 2011 and 2016, electricity industry employers (in Canada) will need to recruit over 45,000 new workers—over 40 per cent of the current workforce.”power in Motion

2011 lAbour MArket

inForMAtion study –

electricity sector council

www.brightfutures.ca

vAluing eMployeesAt guelph hydro, we respect and care about each and every one of the

113 people who work for our three companies

in an effort to define and measure our corporate culture, guelph hydro

conducted an employee organizational culture survey in 2011 that was

completed by 87 per cent of our employees. results indicated that over

the past three years, progress towards building better and stronger

employee relations and a constructive culture have been substantive.

by providing employees with challenging and meaningful work,

fostering talents and providing opportunities for knowledge growth and

advancement, we have created a high-performance team environment

renowned in the industry for excellence and innovation. being honoured

with the 2011 Large Company of the Year award by the ontario energy

Association is a testament to our success in creating a performance-

oriented culture on which to build our future.

our reputation as an employer of choice will become a critical success

factor as the labour market gets tighter and the competition for talent in

the energy industry becomes stiffer.

ensuring sAFety, heAlth And wellnessSafety

At guelph hydro, the safety of our employees, our contractors and

the general public is our top priority. working with electricity can be

hazardous so implementation of an effective safety management system,

extensive training and stringent adherence by our employees to all safety

rules and regulations are essential.

we are very proud that in 2011, employees received a third ZeroQuest®

gold (outcomes) award from the infrastructure health & safety

Association (ihsA).

through our participation in the infrastructure health and safety

Association/workplace safety and insurance board (wsib) sponsored

safety groups program, the company received the maximum allowable

rebate (six per cent) on wsib premiums for our contributions to reducing

lost time injuries within our wsib rate group.

our safety efforts are not limited to our own employees. in september,

guelph hydro and three neighbouring utilities received the powerline

safety Award from the electrical safety Authority (esA). this award

recognized our collaborative work to bring the message of electrical safety

to contractors, first responders and elementary school children in the


30

health and wellneSS

skylights, windows that can be opened for fresh air, a quiet area with

water feature and the use of low emission furnishings, paints, coatings

and adhesives in the company’s leed®-certified building all contribute

to a pleasant and healthy working environment for employees.

guelph hydro’s commitment to the health and well-being of our

employees is further demonstrated by the fact that the company offers

employees annual flu vaccinations, reimbursement for fitness memberships

up to $200 and an on-site fitness centre with twice-a-week fitness classes

lead by a yMcA/ywcA coach.

to help prevent muscular skeletal injuries that account for 42 per cent of

all workplace safety insurance board claims in ontario, guelph hydro has

an ergonomics change team made up of employees. in 2011, the team

worked on 10 projects that involved performing assessments of employees’

workstations, making recommendations and correcting or purchasing the

items necessary to correct any identified problems.

2011 Safety Training Underground and Overhead Proficiency

Confined Space Entry and Evacuation Procedures

Bucket Evacuation

Pole Top Rescue and Fall Arrest

Underground Reel Trailer Orientation

Elastimold Padswitch Orientation

Defensive Driving On-Road Evaluations

Safety Health Environment and Quality Leadership

Ontario Occupational Health and Safety Act and Regulations Review

31

giving bAck to the coMMunityCorporate donationS

guelph hydro is committed to enhancing the quality of life in the

communities we serve by supporting programs that align with the

company’s core values and business goals.

in 2011, guelph hydro proudly supported community organizations and

events including the st. joseph’s health care Foundation, the rotary

club, habitat for humanity, the children’s Foundation of guelph and

wellington and the guelph and wellington united way.

employee GivinG

guelph hydro takes great pride in the time and effort our employees

contribute to help make our communities better places to live, work

and play.

in 2011, employees hosted fund-raising events including bake sales,

raffles and a summer Fun-day. they also participated in live-Free

day and the annual united way campaign. As a result, the employee

group raised over $34,000 for a number of worthy causes including:

guelph & wellington united way, canadian cancer society and

Food and Friends.

employees also generously provided $7,000 worth of christmas gifts

for 35 children and their families through the children’s Foundation

of guelph and wellington annual Adopt-a-Family campaign.

SCholarShipS

the guelph hydro electric systems inc. rick lane/corrie bridgman

Memorial Academic grant provides two $1,000 bursaries annually for

full-time students in year two of the powerline technician program

at conestoga college, one of canada’s premier polytechnic institutes

with campuses in guelph, kitchener and waterloo. to be eligible

for the bursaries, students must achieve a minimum average of

70 per cent in year one of the powerline technician program and

demonstrate financial need.

The 113 employees of Guelph Hydro generously donated $27,153 via payroll deductions to the United Way to help those less fortunate in our society. Guelph Hydro contributed $21,832 to match employee donations in the prior year for a total donation in 2011 of $48,985.

A first-annual Summer Fun Day organized by employees raised $3,230 for the Canadian Cancer Society.

32

CORPORATE GOVERNANCE

Guelph hydro inc., its board and its management are committed to the highest standards of corporate governance and business ethics. the board, through its Governance Committee, continually evaluates and enhances the Corporation’s governance and business practices through a process of self-evaluation and continuous improvement.

the corporation fully complies with the applicable requirements

concerning corporate governance. while we are not a publicly traded

company, we target compliance with the corporate governance guidelines

of canadian securities regulators.

each year, our corporate governance practices are reviewed to ensure

alignment with our corporate governance guidelines. A report on the

board’s activities in compliance with our corporate governance guidelines is

posted on our websites at: www.guelphhydroinc.com, www.guelphhydro.com

and www.envida.ca.

33

Jasmine Urisk

boArd MeMbers

Jane Armstrong Jan Carr

Brian Cowan Rob Fennell Judy Fountain

Bob Huggard Margaret Kelch Bill Koornstra

Barbara Leslie Rick thompson

34

Guelph hydro inc.Board Member title

Jane ArmstrongGovernance Committee (Chair)Human Resources and Compensation CommitteeNominating Committee

Jan Carr Finance and Audit Committee

Brian CowanBoard Vice-ChairFinance and Audit CommitteeGovernance Committee

Judy Fountain Finance and Audit Committee (Chair)

William Koornstra Finance and Audit Committee (Vice-Chair)

Rick thompsonHuman Resources and Compensation Committee (Chair)Governance Committee

Jasmine UriskBoard ChairNominating Committee (Chair)

Guelph hydro electric Systems inc.

Jane ArmstrongGovernance Committee (Chair)Human Resources and Compensation CommitteeNominating Committee

Brian CowanBoard Vice-ChairFinance and Audit CommitteeGovernance Committee

Rob Fennell Human Resources and Compensation Committee


Bob HuggardFinance and Audit CommitteeNominating Committee

Margaret Kelch Human Resources and Compensation Committee

Barbara Leslie Governance Committee (Vice-Chair)


Jasmine Urisk Board Chair, Nominating Committee (Chair)

envida Community energy inc. (formerly ecotricity Guelph inc.)

Brian CowanBoard Vice-ChairFinance and Audit Committee (Vice Chair)Governance Committee



Jasmine Urisk Board Chair, Nominating Committee (Chair)

note: biographies of board members are available at: www.guelphhydroinc.com, www.guelphhydro.com and www.envida.ca.

boArd MeMbers(as at december 31, 2011)

35

senior MAnAgeMent teAM

note: biographies of senior Management team members are available at: www.guelphhydroinc.com, www.guelphhydro.com and www.envida.ca.

* corporate officer of guelph hydro inc., guelph hydro electric systems inc. and envida community energy inc.

** corporate officer of guelph hydro inc. and guelph hydro electric systems inc.

*** corporate officer of envida community energy inc.

barry Chuddy*chief executive officerguelph hydro inc.

matt weningerdirector, Metering and conservationguelph hydro electric systems inc.

erik venemandirector, operationsguelph hydro electric systems inc.

arlen molyneauxdirector of engineeringguelph hydro electric systems inc.

Sandy mannersdirector, corporate communicationsguelph hydro inc.

dan amyotdirector, information systemsguelph hydro electric systems inc.

nicole mailloux**vice-president, human resourcesguelph hydro electric systems inc.

ron Collins***vice-president, business development and partnerships, guelph hydro inc.

Seymour trachimovsky*corporate secretaryguelph hydro inc.

kazi maroufchief operating officerguelph hydro inc.

ian miles*chief Financial officerguelph hydro inc.

36

sustainability reporting is the practice of measuring, disclosing and being

accountable to internal and external stakeholders for organizational

performance while working towards the goal of sustainable development.

guelph hydro’s goals in publishing this report are to provide our

stakeholders with information about:

• Actions taken in 2011 to ensure a safe, reliable supply of electricity, promote energy conservation and integrate sustainable business practices into our company operations

• plans to develop sustainable energy solutions in support of the City of Guelph’s Community energy Initiative and ontario’s Green energy and economy Act, and the potential impact these plans may have on the economic growth of the community

• Company performance on key environmental, social and economic elements using the Global Reporting Initiative™ (GRI), an internationally recognized standardized framework and indicators for sustainability reporting

Global reportinG initiative (Gri)

the global reporting initiative (gri) produces the

world’s most comprehensive sustainability reporting

Framework to enable greater organizational

transparency and encourage sustainability reporting

by all organizations. the framework, including the

reporting guidelines, sets out the principles and

indicators organizations can use to measure and

report their economic, environmental and social

performance. gri’s approach has three objectives:

comparability of data, transparency of information

and accountability to stakeholders. gri is committed

to continuously improving and increasing the use

of the guidelines, which are freely available to the

public at: www.globalreporting.org.

guelph hydro inc. has used the global reporting

initiative (gri) g3.1 sustainability reporting

guidelines and the gri electric utilities sector

supplement to benchmark its performance in the

area of sustainability. gri has confirmed this report

meets the requirements of gri g3.1 Application

level c.

about thiS report

37

report SCope

the range of sustainability topics reported are those that may reasonably be

considered important for reflecting guelph hydro’s economic, environmental

and social impacts or influencing the decisions of stakeholders.

reportinG prinCipleS applied to enSure report Quality

reportinG prinCipleS for defininG report Content

in order to ensure a balanced and reasonable presentation of guelph

hydro’s performance, a determination was made regarding what content the

report should cover taking into consideration the organization’s purpose and

experience, and the reasonable expectations and interests of stakeholders.

the following four principles were applied in determining content:

• MaTERIaLITY – topics and indicators that reflect Guelph Hydro’s significant economic, environmental and social impacts or would substantively influence the assessments and decisions of stakeholders.

• STakEhOLDER INCLUSIvENESS – Identification of stakeholders and an explanation of how Guelph Hydro has responded to their reasonable expectations and interests.

• SUSTaINaBILITY CONTExT – presentation of information about the organization’s performance in a wider sustainability context.

• COMPLETENESS – Coverage of material topics and indicators is sufficient enough to reflect significant economic, environmental and social impacts and enable stakeholders to assess the organization’s performance.

report boundarieS

the reporting boundaries for this report encompass the operations of:

• Guelph Hydro Inc., a non-regulated holding company

• Guelph Hydro electric Systems Inc., the regulated electricity distribution utility serving the City of Guelph and the Village of Rockwood

• envida Community energy Inc., a non-regulated alternative and renewable energy company formerly named ecotricity Guelph Inc.

All companies are headquartered in guelph, ontario, canada.

• Balance• Comparability

• Accuracy• Timeliness

• Reliability• Clarity

38

the Global reporting initiative (Gri) is an international initiative with the goal to develop and distribute guidelines for voluntary reporting on sustainable development. the guidelines are designed for organizations of any size that wish to report on their economic, environmental and social performance from a sustainable development perspective.

the gri content index provides an overview of all the disclosures in the

gri report. the index functions as a communication tool by detailing what

has been reported or why certain data has not been reported. At the same

time, the index is a navigation mechanism for report users—directing them

to the gri data of interest.

Global reportinG initiative Content indeX

More information on the GRI and

application levels is available at

www.globalreporting.org.

We welcome your feedback

on our Sustainability Report.

Comments may be addressed to:

[email protected].

The Global Reporting Initiative G3.1 Content Index for Application Level C

along with the Electric Utilities Sector Supplement Content Index are

included at the end of this document and are posted on our websites at:

www.guelphhydroinc.com, www.guelphhydro.com and www.envida.ca.

39

G3

Co

nt

en

t i

nd

eX

- G

ri

ap

pl

iCa

tio

n

LE

vE

L C

STA

ND

AR

D D

ISC

LO

SU

RE

S P

AR

T I: P

rofi

le D

isclo

sure

s1.

Str

ate

gy a

nd

An

aly

sis

Pro

file

D

isclo

sure

Desc

rip

tio

nR

ep

ort

ed

Cro

ss-R

efe

ren

ce/D

irect

An

swer

1.1S

tate

men

t fr

om

th

e m

ost

sen

ior

decis

ion

-make

r o

f th

e o

rgan

izati

on

. F

ully

Su

stain

ab

ility

Rep

ort

- A

Mess

ag

e t

o O

ur

Sta

keh

old

ers

– p

. 2

2. O

rgan

izati

on

al P

rofi

le2.1

Nam

e o

f th

e o

rgan

izati

on

.F

ully

Gu

elp

h H

yd

ro In

c.

2.2

Pri

mary

bra

nd

s, p

rod

ucts

, an

d/o

r se

rvic

es.

F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.3

Op

era

tio

nal st

ructu

re o

f th

e o

rgan

izati

on

, in

clu

din

g m

ain

div

isio

ns,

o

pera

tin

g c

om

pan

ies,

su

bsi

dia

ries,

an

d jo

int

ven

ture

s.F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.4

Lo

cati

on

of

org

an

izati

on

’s h

ead

qu

art

ers

.F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.5

Nu

mb

er

of

co

un

trie

s w

here

th

e o

rgan

izati

on

op

era

tes,

an

d n

am

es

of

co

un

trie

s w

ith

eit

her

majo

r o

pera

tio

ns

or

that

are

sp

ecifi

cally

rele

van

t to

th

e s

ust

ain

ab

ility

iss

ues

co

vere

d in

th

e r

ep

ort

.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.6

Natu

re o

f o

wn

ers

hip

an

d leg

al fo

rm.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.7

Mark

ets

serv

ed

(in

clu

din

g g

eo

gra

ph

ic b

reakd

ow

n, s

ecto

rs s

erv

ed

, an

d t

yp

es

of

cu

sto

mers

/ben

efi

cia

ries)

.F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

2.8

Scale

of

the r

ep

ort

ing

org

an

izati

on

.F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

an

d F

ast

Facts

– p

. 7N

um

ber

of

em

plo

yees

= 1

13 (

See L

A1)

Nu

mb

er

of

op

era

tio

ns

= 1

Net

reven

ues

= $

153

.2 m

illio

nTo

tal d

eb

t =

$6

6.0

mill

ion

Tota

l eq

uit

y =

$78

.3 m

illio

nQ

uan

tity

of

pro

du

cts

or

serv

ices

deliv

ere

d =

1,6

76

,96

0,2

66

kilo

watt

ho

urs

of

ele

ctr

icit

y d

eliv

ere

d t

o c

ust

om

ers

2.9

Sig

nifi

can

t ch

an

ges

du

rin

g t

he r

ep

ort

ing

peri

od

reg

ard

ing

siz

e,

stru

ctu

re, o

r o

wn

ers

hip

.F

ully

Su

stain

ab

ility

Rep

ort

- C

orp

ora

te P

rofi

le –

In

sid

e c

over

an

d M

ess

ag

e t

o O

ur

Sta

keh

old

ers

– p

. 2

2.10

Aw

ard

s re

ceiv

ed

in

th

e r

ep

ort

ing

peri

od

.F

ully

Su

stain

ab

ility

Rep

ort

- A

ward

s –

p. 5

EU

1In

stalle

d c

ap

acit

y, b

roke

n d

ow

n b

y p

rim

ary

en

erg

y s

ou

rce a

nd

b

y r

eg

ula

tory

reg

ime.

Fu

llyE

merg

en

cy b

ack-u

p g

en

era

tor

- n

atu

ral g

as

= 5

00

kW

East

vie

w G

en

era

tin

g S

tati

on

- lan

dfi

ll g

as

= 2

,775

MW

eR

eg

ula

tory

reg

ime -

In

dep

en

den

t E

lectr

icit

y S

yst

em

Op

era

tor

Ro

oft

op

so

lar

facili

ty -

so

lar

en

erg

y -

0.1

MW

Reg

ula

tory

reg

ime -

No

t re

gu

late

d

EU

2N

et

en

erg

y o

utp

ut

bro

ken

do

wn

by p

rim

ary

en

erg

y s

ou

rce a

nd

by

reg

ula

tory

reg

ime.

Fu

llyE

merg

en

cy b

ack-u

p g

en

era

tor

= 2

,65

1 kW

hE

ast

vie

w G

en

era

tin

g S

tati

on

= 1

1,8

80

.8 m

eg

aw

att

ho

urs

Ro

oft

op

so

lar

facili

ty -

So

lar

en

erg

y -

90

.86

meg

aw

att

ho

urs

EU

3N

um

ber

of

resi

den

tial,

ind

ust

rial,

inst

itu

tio

nal an

d c

om

merc

ial

cu

sto

mer

acco

un

ts.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- F

ast

Facts

– p

. 7

EU

4Len

gth

of

ab

ove a

nd

un

derg

rou

nd

tra

nsm

issi

on

an

d d

istr

ibu

tio

n lin

es

by

reg

ula

tory

reg

ime.

Fu

llyO

verh

ead

an

d u

nd

erg

rou

nd

dis

trib

uti

on

lin

es

= S

ust

ain

ab

ility

Rep

ort

- F

ast

Facts

1,0

36

km

of

13.8

kV

lin

e p

lus

48

km

of

8.3

2 k

V lin

e =

1,0

84

km

dis

trib

uti

on

lin

es

EU

5A

llocati

on

of

CO

2e e

mis

sio

ns

allo

wan

ces

or

eq

uiv

ale

nt,

bro

ken

do

wn

by

carb

on

tra

din

g f

ram

ew

ork

.N

ot

No

t availa

ble

– N

ot

Tra

cke

d

40

3. R

ep

ort

Para

mete

rs3

.1R

ep

ort

ing

peri

od

(e.g

., fi

scal/

cale

nd

ar

year)

fo

r in

form

ati

on

pro

vid

ed

.F

ully

Cale

nd

ar

year

/ fi

scal year

20

11

3.2

Date

of

mo

st r

ecen

t p

revio

us

rep

ort

(if

any).

Fu

lly20

10

3.3

Rep

ort

ing

cycle

(an

nu

al,

bie

nn

ial,

etc

.).

Fu

llyA

nn

ual

3.4

Co

nta

ct

po

int

for

qu

est

ion

s re

gard

ing

th

e r

ep

ort

or

its

co

nte

nts

.F

ully

San

dy M

an

ners

, Dir

ecto

r o

f C

orp

ora

te C

om

mu

nic

ati

on

s, G

uelp

h H

yd

ro In

c.

Tel:

519

.837.

470

3 E

mail:

sm

an

ners

@g

uelp

hhyd

ro.c

om

3.5

Pro

cess

fo

r d

efi

nin

g r

ep

ort

co

nte

nt.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- A

bo

ut

Th

is R

ep

ort

– p

. 37

3.6

Bo

un

dary

of

the r

ep

ort

(e.g

., co

un

trie

s, d

ivis

ion

s, s

ub

sid

iari

es,

lease

d f

acili

ties,

jo

int

ven

ture

s, s

up

plie

rs).

See G

RI B

ou

nd

ary

Pro

toco

l fo

r fu

rth

er

gu

idan

ce.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- A

bo

ut

Th

is R

ep

ort

– p

. 37

3.7

Sta

te a

ny s

pecifi

c lim

itati

on

s o

n t

he s

co

pe o

r b

ou

nd

ary

of

the r

ep

ort

.F

ully

Su

stain

ab

ility

Rep

ort

- A

bo

ut

Th

is R

ep

ort

– p

. 37

3.8

Basi

s fo

r re

po

rtin

g o

n jo

int

ven

ture

s, s

ub

sid

iari

es,

lease

d f

acili

ties,

ou

tso

urc

ed

o

pera

tio

ns,

an

d o

ther

en

titi

es

that

can

sig

nifi

can

tly a

ffect

co

mp

ara

bili

ty f

rom

p

eri

od

to

peri

od

an

d/o

r b

etw

een

org

an

izati

on

s.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- A

bo

ut

Th

is R

ep

ort

– p

. 37

3.10

Exp

lan

ati

on

of

the e

ffect

of

any r

e-s

tate

men

ts o

f in

form

ati

on

pro

vid

ed

in

earl

ier

rep

ort

s, a

nd

th

e r

easo

ns

for

such

re-s

tate

men

t.F

ully

Su

stain

ab

ility

Rep

ort

- F

ast

Facts

– p

. 7

3.11

Sig

nifi

can

t ch

an

ges

fro

m p

revio

us

rep

ort

ing

peri

od

s in

th

e s

co

pe, b

ou

nd

ary

, o

r m

easu

rem

en

t m

eth

od

s ap

plie

d in

th

e r

ep

ort

.F

ully

No

sig

nifi

can

t ch

an

ges

3.12

Tab

le id

en

tify

ing

th

e lo

cati

on

of

the S

tan

dard

Dis

clo

sure

s in

th

e r

ep

ort

. F

ully

Su

stain

ab

ility

Rep

ort

- T

ab

le o

f C

on

ten

ts –

p. 1

Su

stain

ab

ility

Rep

ort

- G

3 C

on

ten

t In

dex –

p. 3

9

4. G

overn

an

ce, C

om

mit

men

ts, an

d E

ng

ag

em

en

t4

.1G

overn

an

ce s

tru

ctu

re o

f th

e o

rgan

izati

on

, in

clu

din

g c

om

mit

tees

un

der

the

hig

hest

go

vern

an

ce b

od

y r

esp

on

sib

le f

or

specifi

c t

ask

s, s

uch

as

sett

ing

st

rate

gy o

r o

rgan

izati

on

al o

vers

igh

t.

Fu

llyS

ust

ain

ab

ility

Rep

ort

- C

orp

ora

te G

overn

an

ce –

p. 3

3C

orp

ora

te G

overn

an

ce s

ecti

on

of

web

site

s: w

ww

.guelp

hhyd

roin

c.c

om

, ww

w.g

uelp

hhyd

ro.c

om

an

d w

ww

.envi

da.c

a

4.2

Ind

icate

wh

eth

er

the C

hair

of

the h

igh

est

go

vern

an

ce b

od

y is

als

o a

n

exe

cu

tive o

fficer.

Fu

llyS

am

e a

s 4

.1

4.3

Fo

r o

rgan

izati

on

s th

at

have a

un

itary

bo

ard

str

uctu

re, s

tate

th

e n

um

ber

an

d

gen

der

of

mem

bers

of

the h

igh

est

go

vern

an

ce b

od

y t

hat

are

in

dep

en

den

t an

d/o

r n

on

-exe

cu

tive m

em

bers

.

Fu

llyS

am

e a

s 4

.1

4.4

Mech

an

ism

s fo

r S

hare

ho

lders

an

d e

mp

loyees

to p

rovid

e r

eco

mm

en

dati

on

s o

r d

irecti

on

to

th

e h

igh

est

go

vern

an

ce b

od

y.

Fu

llyS

am

e a

s 4

.1

4.14

Lis

t o

f st

ake

ho

lder

gro

up

s en

gag

ed

by t

he o

rgan

izati

on

. F

ully

Su

stain

ab

ility

Rep

ort

- S

take

ho

lder

En

gag

em

en

t –

p. 2

7G

uelp

h H

yd

ro s

take

ho

lders

are

defi

ned

as

but

no

t lim

ited

to

: Bo

ard

s o

f D

irecto

rs, S

hare

ho

lder

- G

uelp

h M

unic

ipal

Ho

ldin

gs

Inc.,

Cit

y o

f G

uelp

h M

ayo

r and

Cit

y C

ouncil,

mem

bers

of

Cit

y o

f G

uelp

h M

ayo

r’s

Task

Fo

rce o

n E

nerg

y,

em

plo

yees,

unio

n –

Inte

rnati

onal B

roth

erh

oo

d o

f E

lectr

ical W

ork

ers

, reti

rees,

cust

om

ers

, the c

om

munit

y, p

art

ner

org

aniz

ati

ons,

sup

plie

rs, g

overn

ment

bo

die

s /

ag

encie

s, in

dust

ry a

sso

cia

tio

ns,

invest

ment

co

mm

unit

y, m

ed

ia, a

nd

p

ote

nti

al f

utu

re e

mp

loyees.

4.15

Basi

s fo

r id

en

tifi

cati

on

an

d s

ele

cti

on

of

stake

ho

lders

wit

h w

ho

m t

o e

ng

ag

e.

Fu

llyW

ith

in t

he c

om

pany’s

serv

ice t

err

ito

ry, a

ll cu

sto

mers

are

co

nsi

dere

d s

take

ho

lders

. All

stake

ho

lders

th

at

are

d

irectl

y a

ffecte

d b

y o

r d

irectl

y a

ffect

Gu

elp

h H

yd

ro In

c. a

re e

ng

ag

ed

th

rou

gh

vari

ou

s m

ean

s. F

orm

al su

rveys

w

ere

co

nd

ucte

d w

ith

th

e S

hare

ho

lder, r

esi

den

tial cu

sto

mers

an

d e

mp

loyes

in 2

011

.

41

STA

ND

AR

D D

ISC

LO

SU

RE

S P

AR

T III: P

erf

orm

an

ce In

dic

ato

rsE

co

no

mic

Perf

orm

ance

Ind

icato

rD

esc

rip

tio

nR

ep

ort

ed

Cro

ss-R

efe

ren

ce/D

irect

An

swer

EC

ON

Om

IC P

ER

fO

Rm

AN

CE

EC

1D

irect

eco

no

mic

valu

e g

enera

ted

and

dis

trib

ute

d, i

nclu

din

g r

evenues,

op

era

ting

co

sts,

em

plo

yee c

om

pensa

tio

n, d

onati

ons

and

oth

er

co

mm

unit

y in

vest

ments

, re

tain

ed

earn

ing

s, a

nd

paym

ents

to

cap

ital p

rovid

ers

and

govern

ments

.

Part

ially

20

11 f

inan

cia

l S

tate

men

ts -

Co

mp

an

ion

do

cu

men

t to

Su

stain

ab

ility

Rep

ort

. E

lectr

on

ic c

op

y p

ost

ed

on

web

site

s: w

ww

.guelp

hhyd

roin

c.c

om

, ww

w.g

uelp

hhyd

ro.c

om

an

d w

ww

.envi

da.c

aD

on

ati

on

s an

d c

om

mu

nit

y invest

men

ts n

ot

rep

ort

ed

sep

ara

tely

in

fin

an

cia

l S

tate

men

ts

EC

2f

inan

cia

l im

plic

ati

on

s an

d o

ther

risk

s an

d o

pp

ort

un

itie

s fo

r th

e o

rgan

izati

on

’s

acti

vit

ies

du

e t

o c

limate

ch

an

ge.

fu

llyO

pp

ort

un

itie

s are

refl

ecte

d in

th

e a

cti

vit

ies

of

Gu

elp

h H

yd

ro’s

no

n-r

eg

ula

ted

bu

sin

ess

acti

vit

ies

ass

ocia

ted

w

ith

th

e c

om

pany’s

su

pp

ort

of

the C

ity o

f G

uelp

h C

om

mu

nit

y E

nerg

y In

itia

tive d

eta

iled

th

rou

gh

ou

t th

e

20

11 S

ust

ain

ab

ility

Rep

ort

.R

isks

du

e t

o p

hysi

cal ch

an

ges

ass

ocia

ted

wit

h c

limate

ch

an

ge (

e.g

., im

pacts

of

mo

difi

ed

weath

er

patt

ern

s) a

re

co

nsi

dere

d t

o b

e m

inim

al.

In t

he u

nlik

ely

cir

cu

mst

an

ce t

hat

the c

om

pany is

mate

rially

aff

ecte

d (

i.e. b

y a

majo

r ic

e

sto

rm, w

ind

sto

rm, t

orn

ad

o, e

tc.)

, co

sts

ass

ocia

ted

wit

h t

he d

am

ag

e c

au

sed

may b

e r

eco

vere

d t

hro

ug

h r

ate

s u

po

n

ap

pro

val b

y t

he O

nta

rio

En

erg

y B

oard

.

EC

3C

overa

ge o

f th

e o

rgan

izati

on

’s d

efi

ned

ben

efi

t p

lan

ob

ligati

on

s.

fu

llyG

uelp

h H

yd

ro p

rovid

es

a p

en

sio

n p

lan

fo

r it

s em

plo

yees

thro

ug

h t

he O

nta

rio

mu

nic

ipal E

mp

loyees

Reti

rem

en

t S

yst

em

(O

mE

RS

). O

mE

RS

is

a m

ult

i-em

plo

yer

pen

sio

n p

lan

wh

ich

op

era

tes

as

the O

nta

rio

mu

nic

ipal E

mp

loyee

Reti

rem

en

t f

un

d (

the “

fu

nd

”) a

nd

pro

vid

es

pen

sio

ns

for

em

plo

yees

of

On

tari

o m

un

icip

alit

ies,

lo

cal b

oard

s, p

ub

lic

uti

litie

s, a

nd

sch

oo

l b

oard

s. T

he f

un

d is

a c

on

trib

uto

ry d

efi

ned

ben

efi

t p

en

sio

n p

lan

, wh

ich

is

fin

an

ced

by e

qu

al

co

ntr

ibu

tio

ns

fro

m p

art

icip

ati

ng

em

plo

yers

an

d e

mp

loyees,

an

d b

y t

he invest

men

t earn

ing

s o

f th

e f

un

d. G

uelp

h

Hyd

ro u

ses

defi

ned

co

ntr

ibu

tio

n p

lan

acco

un

tin

g a

s it

is

on

ly lia

ble

fo

r co

ntr

ibu

tio

ns

to t

he P

lan

.

EC

4S

ign

ifican

t fi

nan

cia

l ass

ista

nce r

eceiv

ed

fro

m g

overn

men

t.

No

tN

ot

mate

rial

mA

Rk

ET

PR

ES

EN

CE

EC

5R

an

ge o

f ra

tio

s o

f st

an

dard

en

try level w

ag

e b

y g

en

der

co

mp

are

d t

o lo

cal

min

imu

m w

ag

e a

t si

gn

ifican

t lo

cati

on

s o

f o

pera

tio

n.

fu

llyN

ot

rele

van

t. G

uelp

h H

yd

ro’s

en

try level w

ag

es

are

ab

ove p

rovin

cia

l m

inim

um

wag

es

EC

6P

olic

y, p

racti

ces,

an

d p

rop

ort

ion

of

spen

din

g o

n lo

cally

-base

d s

up

plie

rs a

t si

gn

ifican

t lo

cati

on

s o

f o

pera

tio

n.

fu

llyN

o f

orm

al p

olic

y r

eg

ard

ing

bu

yin

g f

rom

lo

cally

-base

d s

up

plie

rs

EC

7P

roced

ure

s fo

r lo

cal h

irin

g a

nd

pro

po

rtio

n o

f se

nio

r m

an

ag

em

en

t h

ired

fro

m

the lo

cal co

mm

un

ity a

t si

gn

ifican

t lo

cati

on

s o

f o

pera

tio

n.

fu

llyN

o f

orm

al p

olic

y o

r co

mm

on

pra

cti

ce o

f g

ran

tin

g h

irin

g p

refe

ren

ce t

o lo

cal re

sid

en

ts

IND

IRE

CT

EC

ON

Om

IC I

mP

AC

TS

EC

8D

evelo

pm

en

t an

d im

pact

of

infr

ast

ructu

re invest

men

ts a

nd

serv

ices

p

rovid

ed

pri

mari

ly f

or

pu

blic

ben

efi

t th

rou

gh

co

mm

erc

ial,

in-k

ind

, or

pro

bo

no

en

gag

em

en

t.

fu

llyS

ust

ain

ab

ility

Rep

ort

- E

co

no

mic

Su

ccess

– p

. 21-

26

In 2

011

, Gu

elp

h H

yd

ro invest

ed

$16

mill

ion

to

bu

ild t

he A

rlen

Tra

nsf

orm

er

Sta

tio

n t

o p

rovid

e c

riti

cal cap

acit

y

for

gro

wth

in

th

e s

ou

th e

nd

of

the C

ity o

f G

uelp

h. A

deta

iled

need

s ass

ess

men

t w

as

perf

orm

ed

as

part

of

the

pla

nn

ing

fo

r th

is m

ajo

r in

frast

ructu

re invest

men

t. T

he n

eed

s ass

ess

men

t clo

sely

co

rrela

ted

wit

h t

he C

ity o

f G

uelp

h’s

mast

er

Pla

n f

or

gro

wth

. Th

is n

ew

tra

nsf

orm

er

stati

on

is

exp

ecte

d t

o b

en

efi

t th

e lo

cal eco

no

my t

hro

ug

h

the s

up

ply

of

ele

ctr

icit

y t

o t

he g

row

ing

in

du

stri

al p

ark

s in

th

e s

ou

th e

nd

.

EC

9U

nd

ers

tan

din

g a

nd

desc

rib

ing

sig

nifi

can

t in

dir

ect

eco

no

mic

im

pacts

, in

clu

din

g t

he e

xte

nt

of

imp

acts

. N

ot

Av

AIL

AB

ILIT

y A

ND

RE

LIA

BIL

ITy

EU

6m

an

ag

em

en

t ap

pro

ach

to

en

sure

sh

ort

an

d lo

ng

-term

ele

ctr

icit

y a

vaila

bili

ty

an

d r

elia

bili

ty.

No

t

EU

10P

lan

ned

cap

acit

y a

gain

st p

roje

cte

d e

lectr

icit

y d

em

an

d o

ver

the lo

ng

term

, b

roke

n d

ow

n b

y e

nerg

y s

ou

rce a

nd

reg

ula

tory

reg

ime.

No

t

DE

mA

ND

-SID

E m

AN

AG

Em

EN

T

EU

7D

em

an

d-s

ide m

an

ag

em

en

t p

rog

ram

s in

clu

din

g r

esi

den

tial,

co

mm

erc

ial,

inst

itu

tio

nal an

d in

du

stri

al p

rog

ram

s.f

ully

On

tari

o P

ow

er

Au

tho

rity

saveO

Nen

erg

yO

m D

Em

AN

D R

ES

PO

NS

E p

rog

ram

s o

ffere

d t

o c

om

merc

ial,

inst

itu

tio

nal

an

d in

du

stri

al cu

sto

mers

, peaksa

ver®

Resi

den

tial D

em

an

d R

esp

on

se p

rog

ram

off

ere

d t

o r

esi

den

tial cu

sto

mers

.

42

Sy

St

em

ef

fic

ien

cy

eU

11A

vera

ge g

en

era

tio

n e

fficie

ncy o

f th

erm

al p

lan

ts b

y e

nerg

y s

ou

rce a

nd

re

gu

lato

ry r

eg

ime.

no

t

eU

12tra

nsm

issi

on

an

d d

istr

ibu

tio

n lo

sses

as

a p

erc

en

tag

e o

f to

tal en

erg

y.n

ot

Re

Se

AR

ch

An

d d

ev

elo

pm

en

t

eU

8R

ese

arc

h a

nd

develo

pm

ent

acti

vit

y a

nd

exp

end

iture

aim

ed

at

pro

vid

ing

relia

ble

ele

ctr

icit

y a

nd

pro

mo

ting

sust

ain

ab

le d

evelo

pm

ent.

no

t

pl

An

t d

ec

om

miS

Sio

nin

g

eU

9p

rovis

ion

s fo

r d

eco

mm

issi

on

ing

of

nu

cle

ar

po

wer

site

s.f

ully

no

t ap

plic

ab

le. n

o n

ucle

ar

po

wer

site

s.

Envir

on

men

tal

mA

te

RiA

lS

en

1m

ate

rials

use

d b

y w

eig

ht

or

vo

lum

e.

no

tn

ot

tracke

d

en

2p

erc

en

tag

e o

f m

ate

rials

use

d t

hat

are

recycle

d in

pu

t m

ate

rials

. n

ot

no

t tr

acke

d

en

eR

gy

en

3d

irect

en

erg

y c

on

sum

pti

on

by p

rim

ary

en

erg

y s

ou

rce.

fu

llyto

tal d

irect

en

erg

y c

on

sum

pti

on

= 1

4,9

07,

36

1.9

meg

ajo

ule

sn

atu

ral g

as-

10,11

6 c

ub

ic m

etr

es

= 1

0,6

68

,48

5.3

meg

ajo

ule

sd

iese

l -

75

,352.8

lit

res

= 2

,76

1,3

03

.4 m

eg

ajo

ule

sg

aso

line -

42,4

67.

8 lit

res

= 1

,477,

573

.2 m

eg

ajo

ule

s

en

4in

dir

ect

en

erg

y c

on

sum

pti

on

by p

rim

ary

so

urc

e.

fu

lly2,0

33

,36

4 k

ilow

att

-ho

urs

of

ele

ctr

icit

y c

on

sum

ed

su

pp

lied

by t

he o

nta

rio

in

dep

en

den

t e

lectr

icit

y S

yst

em

o

pera

tor. S

up

ply

mix

deta

ils a

re p

ost

ed

at:

ww

w.ie

so.c

a/i

mo

web

/med

ia/m

d_su

pp

ly.a

sp

en

5e

nerg

y s

aved

du

e t

o c

on

serv

ati

on

an

d e

fficie

ncy im

pro

vem

en

ts.

fu

llyS

ust

ain

ab

ility

Rep

ort

- A

mess

ag

e t

o o

ur

Sta

keh

old

ers

– p

. 6 a

nd

envir

on

men

tal S

tew

ard

ship

– p

. 15

en

6in

itia

tives

to p

rovid

e e

nerg

y-e

fficie

nt

or

ren

ew

ab

le e

nerg

y b

ase

d p

rod

ucts

an

d s

erv

ices,

an

d r

ed

ucti

on

s in

en

erg

y r

eq

uir

em

en

ts.

fu

llyS

ust

ain

ab

ility

Rep

ort

- A

mess

ag

e t

o o

ur

Sta

keh

old

ers

– p

. 6 a

nd

envir

on

men

tal S

tew

ard

ship

– p

. 15

Web

site

: htt

p://w

ww

2.g

uelp

hhyd

ro.c

om

/en

/resi

den

tial/

con

serv

een

erg

y.asp

en

7in

itia

tives

to r

ed

uce in

dir

ect

en

erg

y c

on

sum

pti

on

an

d r

ed

ucti

on

s.f

ully

Su

stain

ab

ility

Rep

ort

- A

mess

ag

e t

o o

ur

Sta

keh

old

ers

– p

. 6 a

nd

envir

on

men

tal S

tew

ard

ship

– p

. 15

WA

te

R

en

8to

tal w

ate

r w

ith

dra

wal b

y s

ou

rce.

fu

llyA

ll o

f g

uelp

h h

yd

ro’s

wate

r co

mes

fro

m m

un

icip

al so

urc

es.

tota

l w

ate

r co

nsu

mp

tio

n in

20

11 =

1,5

63

cu

bic

metr

es

en

9W

ate

r so

urc

es

sig

nifi

can

tly a

ffecte

d b

y w

ith

dra

wal o

f w

ate

r.

fu

llyn

ot

ap

plic

ab

le

en

10p

erc

en

tag

e a

nd

to

tal vo

lum

e o

f w

ate

r re

cycle

d a

nd

reu

sed

. f

ully

no

wate

r re

cycle

d o

r re

use

d. h

ow

ever, g

uelp

h h

yd

ro’s

facili

ty is

le

ed

® c

ert

ified

an

d w

ate

r u

se is

20

per

cen

t lo

wer

than

le

ed

® b

ase

line m

easu

rem

en

ts

Bio

div

eR

Sit

y

en

11lo

cati

on

an

d s

ize o

f la

nd

ow

ned

, lease

d, m

an

ag

ed

in

, or

ad

jacen

t to

, p

rote

cte

d a

reas

an

d a

reas

of

hig

h b

iod

ivers

ity v

alu

e o

uts

ide p

rote

cte

d a

reas.

no

t

en

12d

esc

rip

tio

n o

f si

gn

ifican

t im

pacts

of

acti

vit

ies,

pro

du

cts

, an

d s

erv

ices

on

b

iod

ivers

ity in

pro

tecte

d a

reas

an

d a

reas

of

hig

h b

iod

ivers

ity v

alu

e o

uts

ide

pro

tecte

d a

reas.

fu

llyg

uelp

h h

yd

ro’s

po

ten

tial im

pacts

on

bio

div

ers

ity in

its

serv

ice t

err

ito

ry a

re m

ino

r. e

xam

ple

s in

clu

de: h

arm

to

w

ildlif

e t

hat

co

mes

into

co

nta

ct

wit

h e

lectr

ified

in

frast

ructu

re, em

issi

on

s fr

om

fleet

an

d f

acili

ties,

co

nst

ructi

on

o

f n

ew

in

frast

ructu

re, in

-serv

ice p

cB

/Sf

6 (

sulf

ur

hexafl

uo

rid

e)

an

d o

ther

ch

em

icals

use

d in

pro

cess

es.

eU

13B

iod

ivers

ity o

f o

ffse

t h

ab

itats

co

mp

are

d t

o t

he b

iod

ivers

ity o

f th

e

aff

ecte

d a

reas.

no

tn

ot

tracke

d

en

13h

ab

itats

pro

tecte

d o

r re

sto

red

. f

ully

no

ne

en

14S

trate

gie

s, c

urr

en

t acti

on

s, a

nd

fu

ture

pla

ns

for

man

ag

ing

im

pacts

o

n b

iod

ivers

ity.

fu

llyS

ust

ain

ab

ility

Rep

ort

- e

nvir

on

men

tal S

tew

ard

ship

– p

. 17

en

15n

um

ber

of

iUc

n R

ed

lis

t sp

ecie

s an

d n

ati

on

al co

nse

rvati

on

lis

t sp

ecie

s w

ith

h

ab

itats

in

are

as

aff

ecte

d b

y o

pera

tio

ns,

by level o

f exti

ncti

on

ris

k.

fu

llyn

ot

ap

plic

ab

le

43

Em

iss

ion

s, E

ff

lu

En

ts

an

d w

as

tE

En

16to

tal d

irect

an

d in

dir

ect

gre

en

ho

use

gas

em

issi

on

s b

y w

eig

ht.

n

ot

no

t tr

acke

d

En

17o

ther

rele

van

t in

dir

ect

gre

en

ho

use

gas

em

issi

on

s b

y w

eig

ht.

n

ot

no

t tr

acke

d

En

18in

itia

tives

to r

ed

uce g

reen

ho

use

gas

em

issi

on

s an

d r

ed

ucti

on

s ach

ieved

.f

ully

su

stain

ab

ility

Rep

ort

- E

nvir

on

men

tal s

tew

ard

ship

– p

. 15

En

19E

mis

sio

ns

of

ozo

ne-d

ep

leti

ng

su

bst

an

ces

by w

eig

ht.

n

ot

no

t tr

acke

d

En

20

no

x, s

ox, a

nd

oth

er

sig

nifi

can

t air

em

issi

on

s b

y t

yp

e a

nd

weig

ht.

n

ot

no

t tr

acke

d

En

21

tota

l w

ate

r d

isch

arg

e b

y q

ualit

y a

nd

dest

inati

on

. n

ot

no

t tr

acke

d

En

22

tota

l w

eig

ht

of

wast

e b

y t

yp

e a

nd

dis

po

sal m

eth

od

. n

ot

no

t tr

acke

d

En

23

tota

l n

um

ber

an

d v

olu

me o

f si

gn

ifican

t sp

ills.

f

ully

no

ne in

20

11

En

24

weig

ht

of

tran

spo

rted

, im

po

rted

, exp

ort

ed

, or

treate

d w

ast

e d

eem

ed

h

azard

ou

s u

nd

er

the t

erm

s o

f th

e B

ase

l C

onven

tio

n a

nn

ex i, i

i, iii,

an

d V

iii,

an

d p

erc

en

tag

e o

f tr

an

spo

rted

wast

e s

hip

ped

in

tern

ati

on

ally

.

no

tn

ot

tracke

d

En

25

iden

tity

, siz

e, p

rote

cte

d s

tatu

s, a

nd

bio

div

ers

ity v

alu

e o

f w

ate

r b

od

ies

an

d r

ela

ted

hab

itats

sig

nifi

can

tly a

ffecte

d b

y t

he r

ep

ort

ing

org

an

izati

on

’s

dis

ch

arg

es

of

wate

r an

d r

un

off

.

no

ta

ll w

ate

r is

dis

ch

arg

ed

in

to m

un

icip

al se

wag

e s

yst

em

PR

od

uC

ts

an

d s

ER

ViC

Es

En

26

init

iati

ves

to m

itig

ate

envir

on

men

tal im

pacts

of

pro

du

cts

an

d s

erv

ices,

an

d

exte

nt

of

imp

act

mit

igati

on

.n

ot

no

t tr

acke

d

En

27

Perc

en

tag

e o

f p

rod

ucts

so

ld a

nd

th

eir

packag

ing

mate

rials

th

at

are

recla

imed

b

y c

ate

go

ry.

fu

llyn

ot

ap

plic

ab

le

Co

mP

lia

nC

E

En

28

mo

neta

ry v

alu

e o

f si

gnifi

cant

fines

and

to

tal n

um

ber

of

no

n-m

oneta

ry s

ancti

ons

for

no

n-c

om

plia

nce w

ith e

nvir

onm

enta

l law

s and

reg

ula

tio

ns.

f

ully

no

ne in

20

11

tR

an

sP

oR

t

En

29

sig

nifi

can

t envir

on

men

tal im

pacts

of

tran

spo

rtin

g p

rod

ucts

an

d o

ther

go

od

s an

d m

ate

rials

use

d f

or

the o

rgan

izati

on

’s o

pera

tio

ns,

an

d t

ran

spo

rtin

g

mem

bers

of

the w

ork

forc

e.

no

tn

ot

tracke

d

oV

ER

al

l

En

30

tota

l envir

on

men

tal p

rote

cti

on

exp

en

dit

ure

s an

d invest

men

ts b

y t

yp

e.

no

tn

ot

tracke

d

So

cia

l: L

ab

ou

r P

racti

ces

an

d D

ecen

t W

ork

Em

Plo

ym

En

t

Eu

14P

rog

ram

s an

d p

rocess

es

to e

nsu

re t

he a

vaila

bili

ty o

f a s

kill

ed

wo

rkfo

rce.

fu

llyt

he c

om

pany o

ften

hir

es

ap

pre

nti

ces

into

in

du

stry

sp

ecifi

c t

rad

es,

su

ch

a lin

ep

ers

on

s, m

ete

rpers

on

s,

syst

em

co

ntr

ol o

pera

tors

, to

en

sure

su

stain

ab

ilty o

f co

nti

nu

ed

reso

urc

es

Eu

15P

erc

en

tag

e o

f em

plo

yees

elig

ible

to

reti

re in

th

e n

ext

5 a

nd

10

years

b

roke

n d

ow

n b

y jo

b c

ate

go

ry a

nd

by r

eg

ion

.n

ot

Eu

16P

olic

ies

an

d r

eq

uir

em

en

ts r

eg

ard

ing

healt

h a

nd

safe

ty o

f em

plo

yees

an

d

em

plo

yees

of

co

ntr

acto

rs a

nd

su

bco

ntr

acto

rs.

fu

llytw

o p

olic

ies

in e

ffect:

fa

C-1

, Em

plo

yee, C

on

tracto

r an

d V

isit

or

access

, Hs

l-2

3, C

on

tracto

r m

an

ag

em

en

t

la

1to

tal w

ork

forc

e b

y e

mp

loym

en

t ty

pe, e

mp

loym

en

t co

ntr

act,

an

d r

eg

ion

, b

roke

n d

ow

n b

y g

en

der.

Part

ially

Gu

elp

h H

yd

ro E

lectr

ic s

yst

em

s in

c. m

an

ag

em

en

t =

34

Gu

elp

h H

yd

ro in

c. m

an

ag

em

en

t =

7G

uelp

h H

yd

ro E

lectr

ic s

yst

em

s in

c. u

nio

niz

ed

= 7

2

tota

l =

113

- a

ll lo

cate

d in

Gu

elp

h, o

nta

rio

, Can

ad

aG

en

der

stati

stic

s n

ot

rep

ort

ed

.

la

2to

tal n

um

ber

an

d r

ate

of

new

em

plo

yee h

ires

an

d e

mp

loyee t

urn

over

b

y a

ge g

rou

p, g

en

der, a

nd

reg

ion

.n

ot

44

EU

17D

ays

wo

rked

by c

on

tracto

r an

d s

ub

co

ntr

acto

r em

plo

yees

invo

lved

in

co

nst

ructi

on

, op

era

tio

n a

nd

main

ten

an

ce a

cti

vit

ies.

No

t

EU

18P

erc

en

tag

e o

f co

ntr

acto

r an

d s

ub

co

ntr

acto

r em

plo

yees

that

have u

nd

erg

on

e

rele

van

t h

ealt

h a

nd

safe

ty t

rain

ing

.F

ully

100

%

LA

3B

en

efi

ts p

rovid

ed

to

fu

ll-ti

me e

mp

loyees

that

are

no

t p

rovid

ed

to

tem

po

rary

o

r p

art

-tim

e e

mp

loyees,

by m

ajo

r o

pera

tio

ns.

F

ully

Exte

nd

ed

healt

h c

are

, den

tal,

life In

sura

nce, l

on

g-t

erm

dis

ab

ility

, em

plo

yee a

ssis

tan

ce p

rog

ram

, O

ME

RS

pen

sio

n p

lan

, co

mp

ute

r p

urc

hase

pla

n, e

du

cati

on

al ass

ista

nce, w

elln

ess

pro

gra

m.

LA

15R

etu

rn t

o w

ork

an

d r

ete

nti

on

rate

s aft

er

pare

nta

l le

ave, b

y g

en

der.

Fu

lly10

0%

LA

BO

UR

/MA

NA

gE

ME

Nt

RE

LA

tIO

NS

LA

4P

erc

enta

ge o

f em

plo

yees

covere

d b

y c

olle

cti

ve b

arg

ain

ing

ag

reem

ents

.F

ully

64

%

LA

5M

inim

um

no

tice p

eri

od

(s)

reg

ard

ing

sig

nifi

can

t o

pera

tio

nal ch

an

ges,

in

clu

din

g

wh

eth

er

it is

specifi

ed

in

co

llecti

ve a

gre

em

en

ts.

Fu

llyg

uelp

h H

yd

ro d

oes

no

t sp

ecif

y m

inim

um

no

tice p

eri

od

s. H

ow

ever, t

he c

om

pany c

om

plie

s w

ith

all

le

gal o

blig

ati

on

s

Oc

cU

PA

tIO

NA

L H

EA

Lt

H A

ND

SA

FE

ty

LA

6P

erc

en

tag

e o

f to

tal w

ork

forc

e r

ep

rese

nte

d in

fo

rmal jo

int

man

ag

em

en

t-w

ork

er

healt

h a

nd

safe

ty c

om

mit

tees

that

help

mo

nit

or

an

d a

dvis

e o

n o

ccu

pati

on

al

healt

h a

nd

safe

ty p

rog

ram

s.

Fu

lly10

0%

of

the w

ork

forc

e is

rep

rese

nte

d in

fo

rmal jo

int

man

ag

em

en

t-w

ork

er

healt

h a

nd

safe

ty c

om

mit

tees

LA

7R

ate

s o

f in

jury

, occu

pati

on

al d

isease

s, lo

st d

ays,

an

d a

bse

nte

eis

m, a

nd

nu

mb

er

of

wo

rk-r

ela

ted

fata

litie

s b

y r

eg

ion

an

d b

y g

en

der.

Fu

llyg

uelp

h H

yd

ro t

racks

all

incid

en

ts, i

nclu

din

g fi

rst

aid

level,

an

d a

lso

tra

cks

the p

ote

nti

al fo

r in

jury

an

d/o

r lo

ss.

th

ere

was

1 lo

st t

ime in

jury

rep

ort

ed

in

20

11. A

vera

ge d

ays

ab

sen

t d

ue t

o n

on

-wo

rk-r

ela

ted

accid

en

ts o

r ill

ness

in

20

11 w

as

1 d

ay.

LA

8E

du

cati

on

, tra

inin

g, c

ou

nse

ling

, pre

ven

tio

n, a

nd

ris

k-c

on

tro

l p

rog

ram

s in

pla

ce

to a

ssis

t w

ork

forc

e m

em

bers

, th

eir

fam

ilies,

or

co

mm

un

ity m

em

bers

reg

ard

ing

se

rio

us

dis

ease

s.

No

t

LA

9H

ealt

h a

nd

safe

ty t

op

ics

co

vere

d in

fo

rmal ag

reem

en

ts w

ith

tra

de u

nio

ns.

F

ully

gu

elp

h H

yd

ro’s

co

llecti

ve a

gre

em

en

t w

ith

its

tra

de u

nio

n, t

he In

tern

ati

on

al B

roth

erh

oo

d o

f E

lectr

ical W

ork

ers

(I

BE

W),

is

co

mp

reh

en

sive a

nd

co

vers

all

rele

van

t h

ealt

h a

nd

safe

ty t

op

ics.

All

healt

h a

nd

safe

ty p

olic

ies

an

d

pro

ced

ure

s are

revie

wed

by t

he J

oin

t H

ealt

h a

nd

Safe

ty c

om

mit

tee.

tR

AIN

INg

AN

D E

DU

cA

tIO

N

LA

10A

vera

ge h

ou

rs o

f tr

ain

ing

per

year

per

em

plo

yee b

y g

en

der, a

nd

by

em

plo

yee c

ate

go

ry.

Part

ially

Avera

ge h

ou

rs o

f tr

ain

ing

Sen

ior

man

ag

em

en

t =

37 h

ou

rsM

an

ag

em

en

t S

up

erv

iso

ry /

Pro

fess

ion

als

= 5

3 h

ou

rstra

des

/ te

ch

nic

ian

s /

tech

no

log

ists

= 6

3 h

ou

rsU

nio

n c

leri

cal /

Ad

min

istr

ati

on

= 1

2 h

ou

rsg

en

der

stati

stic

s n

ot

tracke

d.

LA

11P

rog

ram

s fo

r sk

ills

manag

em

ent

and

life

long

learn

ing

that

sup

po

rt t

he c

onti

nued

em

plo

yab

ility

of

em

plo

yees

and

ass

ist

them

in m

anag

ing

care

er

end

ing

s.

Fu

llyE

du

cati

on

al fu

nd

ing

pro

gra

m in

pla

ce

LA

12P

erc

en

tag

e o

f em

plo

yees

receiv

ing

reg

ula

r p

erf

orm

an

ce a

nd

care

er

develo

pm

en

t re

vie

ws,

by g

en

der.

Fu

lly10

0%

of

no

n-u

nio

niz

ed

em

plo

yees

receiv

e a

nn

ual fo

rmal p

erf

orm

an

ce a

nd

care

er

develo

pm

en

t re

vie

ws

100

% o

f u

nio

ned

em

plo

yees

receiv

e f

orm

al re

vie

ws

wh

en

pro

gre

ssin

g t

hro

ug

h jo

b r

ate

ste

ps

DIv

ER

SIt

y A

ND

Eq

UA

L O

PP

OR

tU

NIt

y

LA

13c

om

po

siti

on

of

go

vern

an

ce b

od

ies

an

d b

reakd

ow

n o

f em

plo

yees

per

em

plo

yee c

ate

go

ry a

cco

rdin

g t

o g

en

der, a

ge g

rou

p, m

ino

rity

gro

up

m

em

bers

hip

, an

d o

ther

ind

icato

rs o

f d

ivers

ity.

No

t

Eq

UA

L R

EM

UN

ER

At

ION

FO

R W

OM

EN

AN

D M

EN

LA

14R

ati

o o

f b

asi

c s

ala

ry a

nd

rem

un

era

tio

n o

f w

om

en

to

men

by e

mp

loyee

cate

go

ry, b

y s

ign

ifican

t lo

cati

on

s o

f o

pera

tio

n.

Fu

llyg

uelp

h H

yd

ro c

om

plie

s w

ith

th

e P

ay E

qu

ity A

ct

45

So

cia

l: H

um

an

Rig

hts

Inv

es

tm

en

t a

nd

pr

oc

ur

em

en

t p

ra

ct

Ice

s

Hr

1p

erc

en

tag

e a

nd

to

tal n

um

ber

of

sig

nifi

can

t in

vest

men

t ag

reem

en

ts a

nd

co

ntr

acts

th

at

inclu

de c

lau

ses

inco

rpo

rati

ng

hu

man

rig

hts

co

ncern

s, o

r th

at

have u

nd

erg

on

e h

um

an

rig

hts

scre

en

ing

.

Fu

llyn

ot

ap

plic

ab

le

Hr

2p

erc

en

tag

e o

f si

gn

ifican

t su

pp

liers

, co

ntr

acto

rs a

nd

oth

er

bu

sin

ess

part

ners

th

at

have u

nd

erg

on

e h

um

an

rig

hts

scre

en

ing

, an

d a

cti

on

s ta

ken

. F

ully

no

t m

ate

rial

Hr

3to

tal h

ou

rs o

f em

plo

yee t

rain

ing

on

po

licie

s an

d p

roced

ure

s co

ncern

ing

asp

ects

of

hu

man

rig

hts

th

at

are

rele

van

t to

op

era

tio

ns,

in

clu

din

g t

he

perc

en

tag

e o

f em

plo

yees

train

ed

.

Fu

lly10

0%

of

em

plo

yees

train

ed

on

Bill

16

8to

tal h

ou

rs o

f tr

ain

ing

= 4

00

ho

urs

no

n-d

Isc

rIm

Ina

tIo

n

Hr

4to

tal n

um

ber

of

incid

en

ts o

f d

iscri

min

ati

on

an

d c

orr

ecti

ve a

cti

on

s ta

ken

.F

ully

no

ne

Fr

ee

do

m o

F a

ss

oc

Iat

Ion

an

d c

ol

le

ct

Ive

Ba

rg

aIn

Ing

Hr

5o

pera

tio

ns

an

d s

ign

ifican

t su

pp

liers

id

en

tifi

ed

in

wh

ich

th

e r

igh

t to

exe

rcis

e

freed

om

of

ass

ocia

tio

n a

nd

co

llecti

ve b

arg

ain

ing

may b

e v

iola

ted

or

at

sig

nifi

can

t ri

sk, a

nd

acti

on

s ta

ken

to

su

pp

ort

th

ese

rig

hts

.

Fu

llyn

on

e

cH

Ild

la

Bo

ur

Hr

6o

pera

tio

ns

an

d s

ign

ifican

t su

pp

liers

id

en

tifi

ed

as

havin

g s

ign

ifican

t ri

sk f

or

incid

en

ts o

f ch

ild lab

ou

r, a

nd

measu

res

take

n t

o c

on

trib

ute

to

th

e e

ffecti

ve

ab

olit

ion

of

ch

ild lab

ou

r.

Fu

llyn

on

e

pr

ev

en

tIo

n o

F F

or

ce

d a

nd

co

mp

ul

so

ry

la

Bo

ur

Hr

7o

pera

tio

ns

an

d s

ign

ifican

t su

pp

liers

id

en

tifi

ed

as

havin

g s

ign

ifican

t ri

sk f

or

incid

en

ts o

f fo

rced

or

co

mp

uls

ory

lab

ou

r, a

nd

measu

res

to c

on

trib

ute

to

th

e

elim

inati

on

of

all

form

s o

f fo

rced

or

co

mp

uls

ory

lab

ou

r.

Fu

llyn

on

e

se

cu

rIt

y p

ra

ct

Ice

s

Hr

8p

erc

enta

ge o

f se

curi

ty p

ers

onnel t

rain

ed

in t

he o

rganiz

ati

on’s

po

licie

s o

r p

roced

ure

s co

ncern

ing

asp

ects

of

hum

an r

ights

that

are

rele

vant

to o

pera

tio

ns.

F

ully

no

t ap

plic

ab

len

o s

ecu

rity

pers

on

nel

Ind

Ige

no

us

rIg

Ht

s

Hr

9to

tal n

um

ber

of

incid

en

ts o

f vio

lati

on

s in

vo

lvin

g r

igh

ts o

f in

dig

en

ou

s p

eo

ple

an

d a

cti

on

s ta

ken

.F

ully

no

ne

as

se

ss

me

nt

Hr

10p

erc

en

tag

e a

nd

to

tal n

um

ber

of

op

era

tio

ns

that

have b

een

su

bje

ct

to h

um

an

ri

gh

ts r

evie

ws

an

d/o

r im

pact

ass

ess

men

ts.

Fu

llyZ

ero

re

me

dIa

tIo

n

Hr

11n

um

ber

of

gri

evan

ces

rela

ted

to

hu

man

rig

hts

file

d, a

dd

ress

ed

an

d r

eso

lved

th

rou

gh

fo

rmal.

Fu

llyZ

ero

So

cia

l: S

ocie

ty

lo

ca

l c

om

mu

nIt

Ies

eu

19s

take

ho

lder

part

icip

ati

on

in

th

e d

ecis

ion

makin

g p

rocess

rela

ted

to

en

erg

y

pla

nn

ing

an

d in

frast

ructu

re d

evelo

pm

en

t.n

ot

eu

20

ap

pro

ach

to

man

ag

ing

th

e im

pacts

of

dis

pla

cem

en

t.F

ully

no

t ap

plic

ab

le

46

SO

1 (E

US

S)

Natu

re, s

co

pe, a

nd

eff

ecti

ven

ess

of

any p

rog

ram

s an

d p

racti

ces

that

ass

ess

an

d m

an

ag

e t

he im

pacts

of

op

era

tio

ns

on

co

mm

un

itie

s, in

clu

din

g e

nte

rin

g,

op

era

tin

g, a

nd

exit

ing

.

Fu

llyN

ot

ap

plic

ab

le

SO

1 (G

3.1)

Perc

en

tag

e o

f o

pera

tio

ns

wit

h im

ple

men

ted

lo

cal co

mm

un

ity e

ng

ag

em

en

t,

imp

act

ass

ess

men

ts, a

nd

develo

pm

en

t p

rog

ram

s.F

ully

No

t ap

plic

ab

le

EU

22

Nu

mb

er

of

peo

ple

physi

cally

or

eco

no

mic

ally

dis

pla

ced

an

d c

om

pen

sati

on

, b

roke

n d

ow

n b

y t

yp

e o

f p

roje

ct.

Fu

llyN

ot

ap

plic

ab

le

SO

9O

pera

tio

ns

wit

h s

ign

ifican

t p

ote

nti

al o

r actu

al n

eg

ati

ve im

pacts

on

lo

cal co

mm

un

itie

s.F

ully

No

ne

SO

10P

reven

tio

n a

nd

mit

igati

on

measu

res

imp

lem

en

ted

in

op

era

tio

ns

wit

h

sig

nifi

can

t p

ote

nti

al o

r actu

al n

eg

ati

ve im

pacts

on

lo

cal co

mm

un

itie

s.F

ully

No

ne

CO

rr

UP

tiO

N

SO

2P

erc

en

tag

e a

nd

to

tal n

um

ber

of

bu

sin

ess

un

its

an

aly

zed

fo

r ri

sks

rela

ted

to

co

rru

pti

on

. F

ully

100

% -

th

ree c

om

pan

ies

SO

3P

erc

en

tag

e o

f em

plo

yees

train

ed

in

org

an

izati

on

’s a

nti

-co

rru

pti

on

po

licie

s

an

d p

roced

ure

s.

Fu

lly10

0%

of

em

plo

yees

are

tra

ined

in

po

licie

s an

d p

roced

ure

s th

at

rela

te t

o a

nti

-co

rru

pti

on

in

clu

din

g t

he

Co

de o

f E

thic

s an

d P

urc

hasi

ng

Po

licy

SO

4A

cti

on

s ta

ken

in

resp

on

se t

o in

cid

en

ts o

f co

rru

pti

on

.F

ully

No

iss

ues

PU

bl

iC P

Ol

iCy

SO

5P

ub

lic p

olic

y p

osi

tio

ns

an

d p

art

icip

ati

on

in

pu

blic

po

licy d

evelo

pm

en

t

an

d lo

bb

yin

g.

Fu

llyt

he c

om

pany d

oes

no

t p

art

icip

ate

in

fo

rmal lo

bb

yin

g

SO

6to

tal valu

e o

f fi

nan

cia

l an

d in

-kin

d c

on

trib

uti

on

s to

po

litic

al p

art

ies,

po

litic

ian

s,

an

d r

ela

ted

in

stit

uti

on

s b

y c

ou

ntr

y.F

ully

No

ne

AN

ti-

CO

mP

Et

itiv

E b

Eh

Av

iOU

r

SO

7to

tal n

um

ber

of

leg

al acti

on

s fo

r an

ti-c

om

peti

tive b

eh

avio

ur, a

nti

-tru

st, a

nd

m

on

op

oly

pra

cti

ces

an

d t

heir

ou

tco

mes.

F

ully

No

ne

CO

mP

liA

NC

E

SO

8m

oneta

ry v

alu

e o

f si

gnifi

cant

fines

and

to

tal n

um

ber

of

no

n-m

oneta

ry s

ancti

ons

for

no

n-c

om

plia

nce w

ith la

ws

and

reg

ula

tio

ns.

F

ully

No

ne

DiS

AS

tE

r/E

mE

rG

EN

Cy

Pl

AN

NiN

G A

ND

rE

SP

ON

SE

EU

21

Co

nti

ng

en

cy p

lan

nin

g m

easu

res,

dis

ast

er/

em

erg

en

cy m

an

ag

em

en

t p

lan

an

d

train

ing

pro

gra

ms,

an

d r

eco

very

/rest

ora

tio

n p

lan

s.F

ully

Em

erg

en

cy O

pera

tio

ns

Pla

n, b

usi

ness

Co

nti

nu

ity P

lan

nin

g m

an

ual,

train

ing

of

key p

ers

on

nel,

part

icip

ati

on

in

em

erg

en

cy p

lan

nin

g e

xerc

ises

So

cia

l: P

rod

uct

Resp

on

sib

ilit

y

CU

St

Om

Er

hE

Alt

h A

ND

SA

FE

ty

Pr

1l

ife c

ycle

sta

ges

in w

hic

h h

ealt

h a

nd

safe

ty im

pacts

of

pro

du

cts

an

d s

erv

ices

are

ass

ess

ed

fo

r im

pro

vem

en

t, a

nd

perc

en

tag

e o

f si

gn

ifican

t p

rod

ucts

an

d

serv

ices

cate

go

ries

sub

ject

to s

uch

pro

ced

ure

s.

Fu

llyP

roje

cts

un

derg

o a

n E

nvir

on

men

tal A

ssess

men

t p

rocess

.G

uelp

h h

yd

ro c

on

stan

tly t

est

s an

d a

ud

its

the s

afe

ty a

nd

relia

bili

ty o

f it

s ass

ets

wh

ich

deliv

er

ele

ctr

icit

y

(po

les,

wir

es,

tra

nsf

orm

er, m

ete

rs, e

tc.)

to

cu

sto

mers

.

Pr

2to

tal n

um

ber

of

incid

en

ts o

f n

on

-co

mp

lian

ce w

ith

reg

ula

tio

ns

an

d v

olu

nta

ry

co

des

co

ncern

ing

healt

h a

nd

safe

ty im

pacts

of

pro

du

cts

an

d s

erv

ices

du

rin

g

their

life c

ycle

, by t

yp

e o

f o

utc

om

es.

Fu

llyN

on

e

EU

25

Nu

mb

er

of

inju

ries

an

d f

ata

litie

s to

th

e p

ub

lic invo

lvin

g c

om

pan

y a

ssets

, in

clu

din

g leg

al ju

dg

men

ts, se

ttle

men

ts a

nd

pen

din

g leg

al case

s o

f d

isease

s.F

ully

No

ne

47

Pr

od

uc

t a

nd

se

rv

ice

la

be

lin

g

Pr

3ty

pe o

f p

rod

uct

and

serv

ice in

form

ati

on r

eq

uired

by p

roce

dure

s, a

nd

perc

enta

ge

of

sig

nifi

cant

pro

ducts

and

serv

ices

sub

ject

to s

uch in

form

ati

on r

eq

uirem

ents

. n

ot

Pr

4to

tal n

um

ber

of

incid

en

ts o

f n

on

-co

mp

lian

ce w

ith

reg

ula

tio

ns

an

d v

olu

nta

ry

co

des

co

ncern

ing

pro

du

ct

an

d s

erv

ice in

form

ati

on

an

d lab

elin

g, b

y t

yp

e

of

ou

tco

mes.

Fu

llyn

on

e

Pr

5P

racti

ces

rela

ted

to

cu

sto

mer

sati

sfacti

on

, in

clu

din

g r

esu

lts

of

surv

eys

measu

rin

g c

ust

om

er

sati

sfacti

on

. F

ully

th

e o

nta

rio

en

erg

y b

oard

req

uir

es

that

gu

elp

h H

yd

ro r

ep

ort

on

a v

ari

ety

of

cu

sto

mer

serv

ice m

easu

res.

a

nn

ual re

po

rts

are

po

sted

on

th

e o

nta

rio

en

erg

y b

oard

web

site

at

ww

w.o

nta

rio

en

erg

yb

oard

.ca.

gu

elp

h H

yd

ro c

on

du

cts

peri

od

ic c

ust

om

er

sati

sfacti

on

su

rveys

ad

min

iste

red

by a

th

ird

part

y c

on

sult

ing

firm

. t

his

is

a c

om

pany in

itia

tive a

nd

no

t o

ne t

hat

is m

an

date

d b

y t

he o

nta

rio

en

erg

y b

oard

or

the o

nta

rio

g

overn

men

t. t

he m

ost

recen

t su

rvey w

as

co

nd

ucte

d in

Ju

ne 2

011

. th

e m

eth

od

olo

gy is

to r

an

do

mly

sele

ct

cu

sto

mers

to

co

mp

lete

a t

ele

ph

on

e in

terv

iew

of

stan

dard

qu

est

ion

s.

Ma

rk

et

ing

co

MM

un

ica

tio

ns

Pr

6P

rog

ram

s fo

r ad

here

nce t

o la

ws,

sta

nd

ard

s, a

nd

vo

lunta

ry c

od

es

rela

ted

to

m

ark

eti

ng

co

mm

unic

ati

ons,

inclu

din

g a

dvert

isin

g, p

rom

oti

on, a

nd

sp

onso

rship

. F

ully

th

e c

om

pan

y a

dh

ere

s to

all

law

s, s

tan

dard

s an

d v

olu

nta

ry c

od

es

in its

mark

eti

ng

an

d p

ub

lic r

ela

tio

ns

acti

vit

ies.

t

he d

irecto

r o

f c

orp

ora

te c

om

mu

nic

ati

on

s is

accre

dit

ed

in

Pu

blic

rela

tio

ns

an

d is

req

uir

ed

to

ad

here

to

th

e

co

de o

f e

thic

s o

f th

e c

an

ad

ian

Pu

blic

rela

tio

ns

so

cie

ty -

ww

w.c

prs

.ca/a

bo

utu

s/co

de_

eth

ic.a

spx.

Pr

7to

tal n

um

ber

of

incid

en

ts o

f n

on

-co

mp

lian

ce w

ith

reg

ula

tio

ns

an

d v

olu

nta

ry

co

des

co

ncern

ing

mark

eti

ng

co

mm

un

icati

on

s, in

clu

din

g a

dvert

isin

g,

pro

mo

tio

n, a

nd

sp

on

sors

hip

by t

yp

e o

f o

utc

om

es.

Fu

llyn

on

e

cu

st

oM

er

Pr

iva

cy

Pr

8to

tal n

um

ber

of

sub

stan

tiate

d c

om

pla

ints

reg

ard

ing

bre

ach

es

of

cu

sto

mer

pri

vacy a

nd

lo

sses

of

cu

sto

mer

data

. F

ully

no

ne

co

MP

lia

nc

e

Pr

9M

oneta

ry v

alu

e o

f si

gnifi

cant

fines

for

no

n-c

om

plia

nce w

ith la

ws

and

re

gula

tio

ns

co

ncern

ing

the p

rovis

ion a

nd

use

of

pro

ducts

and

serv

ices.

F

ully

no

ne

ac

ce

ss

eu

23

Pro

gra

ms,

in

clu

din

g t

ho

se in

part

ners

hip

wit

h g

overn

men

t, t

o im

pro

ve o

r m

ain

tain

access

to

ele

ctr

icit

y a

nd

cu

sto

mer

sup

po

rt s

erv

ices.

Fu

llyt

he c

om

pany is

co

mm

itte

d t

o p

rovid

ing

access

ible

, qu

alit

y s

erv

ice t

o a

ll cu

sto

mers

. gu

elp

h H

yd

ro p

art

icip

ate

s g

overn

men

t p

rog

ram

s to

ass

ist

low

in

co

me c

ust

om

ers

an

d w

ork

s clo

sely

wit

h s

ocia

l se

rvic

e a

gen

cie

s to

en

sure

th

at

low

in

co

me c

ust

om

ers

have a

ccess

to

req

uir

ed

su

pp

ort

serv

ices.

eu

26

Perc

en

tag

e o

f p

op

ula

tio

n u

nse

rved

in

lic

en

sed

dis

trib

uti

on

or

serv

ice a

reas.

Fu

llyZ

ero

eu

27

nu

mb

er

of

resi

den

tial d

isco

nn

ecti

on

s fo

r n

on

-paym

en

t, b

roke

n d

ow

n b

y

du

rati

on

of

dis

co

nn

ecti

on

an

d b

y r

eg

ula

tory

reg

ime.

Fu

lly<

48

ho

urs

= 8

1 cu

sto

mers

48

ho

urs

to

1 w

eek =

29

cu

sto

mers

1 w

eek t

o 1

mo

nth

- 2

1 cu

sto

mers

1 m

on

th t

o 1

year

= 3

7 c

ust

om

ers

> 1

year

= n

on

e

eu

28

Po

wer

ou

tag

e f

req

uen

cy.

Fu

llys

aiF

i -

syst

em

avera

ge in

terr

up

tio

n F

req

uen

cy in

dex =

2.4

53

(in

clu

des

“lo

ss o

f su

pp

ly”

fig

ure

s.)

su

stain

ab

ility

rep

ort

- F

ast

Facts

– p

. 7

eu

29

avera

ge p

ow

er

ou

tag

e d

ura

tio

n.

Fu

llys

aid

i -

syst

em

avera

ge in

terr

up

tio

n d

ura

tio

n in

dex =

2.0

25

(in

clu

des

“lo

ss o

f su

pp

ly”

fig

ure

s.)

ca

idi -

cu

sto

mer

avera

ge in

terr

up

tio

n d

ura

tio

n in

dex =

0.8

26

(in

clu

des

“lo

ss o

f su

pp

ly”

fig

ure

s.)

relia

bili

ty p

erf

orm

an

ce o

r in

dex o

f r

elia

bili

ty =

(#

of

ho

urs

in

th

e y

ear

- s

aid

i) /

(#

of

ho

urs

in

th

e y

ear)

= 0

.99

976

9 =

99

.976

9%

avera

ge a

mo

un

t o

f ti

me c

ust

om

ers

were

wit

ho

ut

po

wer

= c

aid

i *

60

= 4

9.5

6 m

inu

tes

su

stain

ab

ility

rep

ort

- F

ast

Facts

– p

. 7

eu

30

avera

ge p

lan

t availa

bili

ty f

acto

r b

y e

nerg

y s

ou

rce a

nd

by r

eg

ula

tory

reg

ime.

no

t

Pr

ov

isio

n o

F i

nF

or

Ma

tio

n

eu

24

Pra

cti

ces

to a

dd

ress

lang

uag

e, c

ult

ura

l, lo

w li

tera

cy a

nd

dis

ab

ility

rela

ted

b

arr

iers

to

access

ing

and

safe

ly u

sing

ele

ctr

icit

y a

nd

cust

om

er

sup

po

rt s

erv

ices.

Fu

llyg

uelp

h H

yd

ro is

co

mm

itte

d t

o p

rovid

ing

access

ible

, qu

alit

y s

erv

ice t

o a

ll cu

sto

mers

t

he c

om

pany’s

access

ibili

ty p

racti

ces

are

ou

tlin

ed

on

th

e c

om

pany w

eb

site

at:

ww

w.g

uelp

hhyd

ro.c

om

48

Guelph Hydro Inc. 2011 Financial Statements are available on our websites at: www.guelphhydroinc.com www.guelphhydro.com www.envida.ca

Printed copies may be requested by sending an email to: [email protected]

Design by: eSolutionsGroup, Waterloo

Global Reporting Initiative™ is a trademark of the Global Reporting Initiative.

ZigBee® trademark is owned by ZigBee Alliance, Inc.

peaksaver® is a registered trademark of Toronto Hydro Corporation. Used under license.

ZeroQuest® is a registered trademark of the Electrical and Utilities Safety Association of Ontario.

saveONenergyOM FRIDGE AND FREEZER PICKUP saveONenergyOM HEATING AND COOLING INCENTIVE saveONenergyOM RETROFIT PROGRAM saveONenergyOM SMALL BUSINESS LIGHTING saveONenergyOM DEMAND RESPONSE Subject to the terms and conditions found at www.saveonenergy.ca. Subject to change without notice.

OM Official marks of the Ontario Power Authority. Used under licence.

GUELPh hYDRO INC.395 Southgate DriveGuelph, ontario N1G 4Y1tel: 519.822.3017email: [email protected]:www.guelphhydroinc.comwww.guelphhydro.comwww.envida.ca

COMMITTED TO POWERING COMMUNITY WELL-BEING

2011 sustainability report - guelph hydro · $16.7 million in building the company’s first...

Documents