2011 reviews health services for people with learning disabilities west midlands quality review...
TRANSCRIPT
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2011 Reviews
Health Services for People with Learning Disabilities
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Aim: Aim:
To support NHS organisations in the West Midlands in improving the
quality of health services by undertaking reviews of the quality
of clinical services
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We all did it!!!We all did it!!!
Lots of good practice !!!Lots of good practice !!!
MORE INFORMATION CAN BE FOUND IN THE MORE INFORMATION CAN BE FOUND IN THE OVERVIEW REPORT OVERVIEW REPORT
Many thanks to all involvedMany thanks to all involved
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Reviewers TrainedReviewers Trained
Area Trained All
Groups 2011
NHS & LA Reviewers
Service Users/ Self Advocates
Carers Support Workers
Executive Lead 11 13
ALL 10 18
Dementia 24 24
Learning dis. 73 52 10 2 9Mental heal th 123 94 14 15
VAAH 53 60 1
Total 294 261 24 18 9
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What did we review ? What did we review ? • Primary Care General Practice • Specialist Learning Disabilities Services
which included:- • Short break and day services • In-patient units • Community learning disabilities services
• People who buy the services (Commissioners)
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Reports:Reports:
• On WMQRS website
• Overview report This presentation covers the main areas in this report
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What did we find? What did we find?
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Reviews:Reviews:
• New to everyone • Difficult linking with some people • Making sure the reports said the same –
we could have been better• May be not be harsh enough
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With your help we found With your help we found some good examples of:some good examples of:
• User involvement • Advocacy
• Easy read care plans
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Other good things to shout Other good things to shout about from the report :about from the report :
• Committed people• Inspirational leaders
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Communication Specialist LD Support
But…..But…..
Other good things to shout Other good things to shout about from the report :about from the report :
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Things reviewers said should Things reviewers said should improve: improve: • More involvement from people with LD• Easy read care plans • Advocacy • Moving on (long term placements)• Health Action Plans • GP Registers
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• IT Systems and care records• Links with general hospitals• People who pay for the services being more involved• Better working between services for young people and
adult services
Things reviewers said should Things reviewers said should improve: improve:
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Reviewers also felt some things Reviewers also felt some things should be more clearshould be more clear
Who services are for?What they should be doing? How all the services jointogether in the best way for you?
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What went well ?
What could have been better?
We looked at your role as a Health We looked at your role as a Health Checker:Checker:
You can see all the comments in the main report
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What you really liked, highlights, good happy moments?
• Taking part• Training was good• Easy read questions • Valued• Part of a team
As a Health Checker:As a Health Checker:
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As a Health Checker:As a Health Checker:What you did not like, concerns, unhappy
moments?
• Not always prepared – bit anxious• Looking at too much paperwork• Tired• Days were long
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As a Health Checker:As a Health Checker:What could we have done differently to help
future health checkers feel good?
• Less evidence - more time to walk around• Attend the training nearer to the visits• Make sure the right people are there
for us to meet.
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As a Health Checker:As a Health Checker:
Could being a trained health checker help your future plans?
• Yes • Use on CV• Has given us confidence
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As a Health Checker:As a Health Checker:How did being a health checker make you feel?
• Proud• Has given us confidence