2011 Management Guide for HPCompaq Desktops

© Copyright 2009, 2011 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.

Microsoft, Windows, and Windows Vista,are either trademarks or registeredtrademarks of Microsoft Corporation in theUnited States and/or other countries.

Intel and vPro are trademarks of IntelCorporation in the U.S. and other countries.

The only warranties for HP products andservices are set forth in the expresswarranty statements accompanying suchproducts and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liablefor technical or editorial errors or omissionscontained herein.

This document contains proprietaryinformation that is protected by copyright.No part of this document may bephotocopied, reproduced, or translated toanother language without the prior writtenconsent of Hewlett-Packard Company.

2011 Management Guide for HP CompaqDesktops

HP Compaq

Second Edition (March 2011)

Document Part Number: 581009-002

About This Guide

This guide provides definitions and instructions for using manageability features that are preinstalledon some models.

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result indamage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

ENWW iii

iv About This Guide ENWW

Table of contents

1 Desktop Management Overview .................................................................................................................... 1

2 Software Updating and Management ............................................................................................................ 2

HP Client Automation Starter and Standard Editions ........................................................................... 2

HP Client Automation Enterprise Edition .............................................................................................. 3

HP Client Manager from Symantec ...................................................................................................... 3

Altiris Client Management Suite from Symantec .................................................................................. 4

HP Client Catalog for Microsoft System Center & SMS Products ........................................................ 4

Intel Active Management Technology (AMT) Remote Management Technology ................................ 5

HP Power Assistant .............................................................................................................................. 5

HP Client Management Interface ......................................................................................................... 6

HP SoftPaq Download Manager .......................................................................................................... 6

HP System Software Manager ............................................................................................................. 6

HP Proactive Change Notification ........................................................................................................ 7

Subscriber’s Choice ............................................................................................................................. 7

3 Initial Configuration and Deployment ........................................................................................................... 8

HP Client Automation Agent ................................................................................................................. 8

HP Power Assistant .............................................................................................................................. 9

4 ROM/BIOS ...................................................................................................................................................... 10

Remote ROM Flash ............................................................................................................................ 10

HPQFlash ........................................................................................................................................... 10

Configuring the Intel Management Engine ......................................................................................... 11

Replicating the BIOS Setup ................................................................................................................ 13

Copying to Single Computer .............................................................................................. 13

Copying to Multiple Computers .......................................................................................... 14

5 Boot Block Emergency Recovery Mode ..................................................................................................... 15

6 HP Web Site Support .................................................................................................................................... 16

ENWW v

7 Industry Standards ....................................................................................................................................... 17

Index ................................................................................................................................................................... 18

vi ENWW

1 Desktop Management Overview

HP Client Management Solutions provides standards-based solutions for managing and controllingdesktops, workstations, and notebook PCs in a networked environment. HP is a patent holder ofmanageability technology and pioneered desktop manageability in 1995 with the introduction of theindustry’s first fully manageable desktop personal computers. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, andmanage desktops, workstations, and notebook PCs. HP develops its own management software andworks closely with leading management software solution providers in the industry to ensurecompatibility between HP Client Management Solutions and these products. HP Client ManagementSolutions are an important aspect of our broad commitment to providing you with solutions that assistyou in lowering the total cost of owning and maintaining the PCs throughout their lifecycle.

NOTE: Support for specific features described in this guide may vary by model or software version.

ENWW 1

2 Software Updating and Management

HP provides several tools for managing and updating software on desktops, workstations, andnotebooks:

● HP Client Automation Starter and Standard Editions

● HP Client Automation Enterprise Edition

● HP Client Manager from Symantec

● Altiris Client Management Suite from Symantec

● HP Client Catalog for Microsoft System Center & SMS Products

● Intel Active Management Technology (AMT) Remote Management Technology

● HP Power Assistant

● HP Client Management Interface

● HP SoftPaq Download Manager

● HP System Software Manager

● HP Proactive Change Notification

● HP Subscriber's Choice

HP Client Automation Starter and Standard EditionsHP Client Automation is a hardware and software management solution for Windows 7, WindowsVista, Windows XP and HP Thin Client environments that is easy to use and quick to deploy, whileproviding a strong foundation for future requirements. It is offered in two editions:

● The Starter Edition is a free product for managing HP and non-HP desktops, notebooks andworkstations, providing hardware and software inventory, remote control, HP alert monitoring,HP BIOS and driver updates, integration with HP Protect Tools and add-on support for IntelAMT. The Starter Edition also supports deployment and management of HP Thin Clients.

● The Standard Edition, available for purchase, includes all functionality provided in Starter Editionand adds Windows deployment and migration, patch management capabilities, softwaredistribution and software usage metering.

HP Client Automation Starter and Standard Editions provide a migration path to HP Client AutomationEnterprise Edition (based on Radia technology) for automated management of large, heterogeneousand continuously changing IT environments.

2 Chapter 2 Software Updating and Management ENWW

For more information about the HP Client Automation solutions, visit http://www.hp.com/go/client.

HP Client Automation Enterprise EditionHP Client Automation Enterprise Edition is a policy-based solution that enables administrators toinventory, deploy, patch, and continuously manage software and content across heterogeneous clientplatforms. With the HP Client Automation Enterprise Edition, the IT professional can:

● Automate the entire lifecycle management process from discovery, deployment, and ongoingmanagement through migration and retirement

● Automatically deploy and continuously manage an entire software stack (operating systems,applications, patches, settings, and content) to a desired state

● Manage software on virtually any device, including desktops, workstations, and notebooks, in aheterogeneous or standalone infrastructure

● Manage software on most operating systems

With continuous configuration management, HP customers report dramatic savings in IT costs,accelerated time-to-market for software and content, and increased user productivity and satisfaction.

For more information about the HP Client Automation solutions, visit http://www.hp.com/go/client.

HP Client Manager from SymantecHP Client Manager from Symantec, developed with Altiris, is available free for all supported HPbusiness desktop, notebook, and workstation models. System Software Manager is integrated intoHP Client Manager, and enables central tracking, monitoring, and management of the hardwareaspects of HP client systems.

Use HP Client Manager from Symantec to:

● Get valuable hardware information such as CPU, memory, video, and security settings

● Monitor system health to fix problems before they occur

● Automatically acquire and install drivers and BIOS updates without visiting each PC

● Remotely configure BIOS and security settings

● Automate processes to quickly resolve hardware problems

Tight integration with HP Instant Support tools reduces hardware troubleshooting time.

● Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models

● System Health Scan—check for known hardware issues in your installed base of HP clientsystems

● Active Chat—connect to HP customer support to resolve issues

● HP Knowledgebase—link to expert information

● Automated SoftPaq collection and delivery process for fast resolution of hardware problems

● Identify, inventory, and initialize systems with HP ProtectTools embedded security chip

ENWW HP Client Automation Enterprise Edition 3

● Option for health alerts to display locally on the client system

● Report basic inventory information for non-HP clients

● Setup and configure TPM security chip

● Centrally schedule client backup and recovery

● Add on support for managing Intel AMT

For more information on HP Client Manager from Symantec, visit http://www.hp.com/go/clientmanager.

Altiris Client Management Suite from SymantecAltiris Client Management Suite is an easy-to-use solution for full lifecycle software management ofdesktops, notebooks, and workstations. Altiris Client Management Suite includes the following Altirisproducts:

● Inventory Solution

● Deployment Solution

● Software Delivery Solution

● Patch Management Solution

● Application Metering Solution

● Application Management Solution

● Carbon Copy Solution

For more information on Altiris Client Management Suite, visit http://www.symantec.com/business/client-management-suite.

HP Client Catalog for Microsoft System Center & SMSProducts

The HP Client Catalog enables IT professionals using Microsoft products to automate the deploymentof HP software updates (SoftPaqs) to HP business PCs, workstations, and notebooks. The catalogfile contains detailed platform information on HP business desktops, notebooks and workstations. Itcan be used in conjunction with the custom inventory and update features of Microsoft products toprovide automated driver and patch updates to managed HP client computers.

Microsoft products supported by the HP Client Catalog include:

● System Center Configuration Manager 2007

● System Center Essentials 2007

● Systems Management Server (SMS) 2003 R2

For more information on HP Client Catalog for SMS, visit http://h20331.www2.hp.com/Hpsub/cache/486247-0-0-225-121.html?jumpid=reg_R1002_USEN.

4 Chapter 2 Software Updating and Management ENWW

Intel Active Management Technology (AMT) RemoteManagement Technology

Models include either Intel vPro technology or standard technology. Both technologies allow:

● Better discovery, healing, and protection of networked computing assets

● PCs to be managed whether the system is on, off, or the operating system is hung

The three forms of remote manageability available on business desktops are Alert Standard Format(ASF), Intel Active Management Technology (AMT), and Desktop and mobile Architecture forSystems Hardware (DASH).

Remote management technology features include:

● Network discovery

● Hardware inventory information

● Platform health monitoring

● Power management—power on/off, cycle power

● Remote diagnosis and repair

◦ Text console redirection—allows console control of remote PC during its boot phase

◦ Media redirection—allows system booting from a remote boot drive, disk, or ISO image (thetwo variants of this are IDE-Redirect (IDE-R) on AMT platforms and USB MediaRedirection)

● Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activityis detected

● Platform event tracking and auditing

● Integrated web server management portal for remote access and configuration

● Remote management technologies are integrated with HP’s management console partners

NOTE: All features above are not available on all platforms.

HP Power AssistantHP Power Assistant is a PC based power management solution providing a unique user interface tomanage the PC’s power plans and power states. HP Power Assistant enables the user to establishscheduled changes of the PC’s active power plan much like a programmable thermostat canschedule varying temperature settings throughout the day. The estimated power consumption foreach power profile is displayed based on established schedule.

HP Power Assistant features include:

● Flexible scheduling of custom power profile and power state changes

● View historical information of estimated power consumption

● Detects and shows power estimate for supported attached HP monitors

ENWW Intel Active Management Technology (AMT) Remote Management Technology 5

HP Client Management InterfaceHP Client Management Interface (HP CMI) is a free management tool that seamlessly integrates HPbusiness PCs into the managed IT environment. HP CMI provides an interface that simplifies theintegration of HP business computers with popular industry system management tools (includingMicrosoft Systems Management Server, IBM Tivoli Software, HP Operations) and customizedmanagement applications. Using HP CMI, systems management tools and applications can requestin-depth client inventory, receive health status information, and manage system BIOS settings bycommunicating directly with the client computer, reducing the need for agent or connector software toachieve integration.

HP Client Management Interface is based on industry standards that include Microsoft WindowsManagement Interface (MS WMI), Web-Based Enterprise Management (WBEM), SystemManagement BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is afoundation technology utilized in HP Client Management Solutions. HP CMI provides flexibility inchoosing how to manage HP client computers.

Regardless of the system management tools the IT department uses, managing both hardware andsoftware assets is important to keeping IT costs low and the business agile. The IT administrator canaccess the HP Client Management Interface by writing simple scripts and integrating those scripts tothe management solution of their choice.

HP Client Management Interface used in conjunction with system management software can:

● Request in-depth client inventory information—Capture detailed information about theprocessors, hard drives, memory, BIOS, drivers, including sensor information (such as fanspeed, voltage, and temperature).

● Receive health status information—Subscribe to a wide range of client hardware alerts (such asover-temperature, fan stall, and hardware configuration changes) to be sent to the systemmanagement console, application, or to the local client computer. Alerts are sent real-time whentriggered by hardware events.

● Manage system BIOS settings—Perform F10 functions including setting and changing the BIOSpasswords and computer boot order remotely from the system management console on any orall client systems without having to visit each machine.

For more information on HP Client Management Interface, refer to http://www.hp.com/go/hpcmi/.

HP SoftPaq Download ManagerHP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading softwareupdates for the HP client PCs in the environment. By specifying models, operating system, andlanguage, it is easy to quickly locate, sort, and select the SoftPaqs that are need. To downloadHP SoftPaq Download Manager, visit http://www.hp.com/go/sdm.

HP System Software ManagerHP System Software Manager (SSM) is a free utility that automates remote deployment of devicedrivers and BIOS updates for your networked HP business PCs. When SSM runs, it silently (withoutuser interaction) determines the revision levels of drivers and BIOS installed on each networked clientsystem and compares this inventory against system software SoftPaqs that have been tested andstored in a central file store. SSM then automatically updates any down-revision system software onthe networked PCs to the later levels available in the file store. Since SSM only allows distribution of

6 Chapter 2 Software Updating and Management ENWW

SoftPaq updates to the correct client system models, administrators can confidently and efficientlyuse SSM to keep system software updated.

System Software Manager integrates with enterprise software distribution tools such as HP ClientAutomation solutions, HP Client Manager from Symantec, and Microsoft Systems ManagementServer (SMS). Using SSM, customer-created or third-party updates that have been packaged in theSSM-format can be distributed.

SSM may be downloaded at no charge by visiting http://www.hp.com/go/ssm.

NOTE: SSM does not currently support remote ROM flash on systems that have WindowsBitLocker Drive Encryption enabled and are using TPM measurements to protect the BitLocker keysbecause flashing the BIOS would invalidate the Trust Signature that BitLocker created for theplatform. Disable BitLocker via Group Policy in order to flash the system BIOS.

Enable BitLocker support without TPM measurements of BIOS to avoid invalidating the BitLockerkeys. HP recommends you keep a secure backup of the BitLocker credentials in case of recoveryemergencies.

HP Proactive Change NotificationThe Proactive Change Notification program uses the HP Subscriber's Choice Web site in order toproactively and automatically:

● Send Proactive Change Notification (PCN) e-mail informing you of hardware and softwarechanges to most commercial computers and servers, up to 60 days in advance

● Send e-mails containing Customer Bulletins, Customer Advisories, Customer Notes, SecurityBulletins, and Driver alerts for most commercial computers and servers

Create individual profiles to ensure only information relevant to a specific IT environment will be sent.To learn more about the Proactive Change Notification program and create a custom profile, visithttp://www.hp.com/go/pcn

Subscriber’s ChoiceSubscriber’s Choice is a client-based service from HP.

Based on the profile, HP will supply personalized product tips, feature articles, and/or driver andsupport alerts/notifications.

Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails based on thesubscriber profile. To learn more about Subscriber’s Choice and create a custom profile, visithttp://www.hp.com/united-states/subscribe/gateway.

ENWW HP Proactive Change Notification 7

3 Initial Configuration and Deployment

The computer comes with a preinstalled system software image. After a brief software “unbundling”process, the computer is ready to use.

If preferred, replace the preinstalled software image with a customized set of system and applicationsoftware. There are several methods for deploying a customized software image, which includes:

● Installing additional software applications after unbundling the preinstalled software image.

● Using software deployment tools, such as HP Client Automation Standard Edition or HP ClientAutomation Enterprise Edition (based on Radia technology) to replace the preinstalled softwarewith a customized software image.

● Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on the information technology environment and processes.

ROM-based setup and ACPI hardware provide further assistance with recovery of system software,configuration management and troubleshooting, and power management.

HP Client Automation AgentThe management agent used by both HP Client Automation Standard and Enterprise Editions is pre-loaded on the computer. When installed, it enables communication with the HP management console.

To install the HP Client Automation Agent:

1. Click Start.

2. Click All Programs.

3. Click HP Manageability.

4. Click the HP Management Agent Readme applicable to the language you desire.

5. Review and follow the instructions contained in the Readme file to install the HP ClientAutomation Agent.

HP Client Automation Agent is a key infrastructure component for enabling all of the HP ClientAutomation solutions.

8 Chapter 3 Initial Configuration and Deployment ENWW

HP Power AssistantHP Power Assistant is available for installation on supported systems. Install HP Power Assistant tomanage power consumption of the PC and supported HP displays.

To install HP Power Assistant:

1. Click Start.

2. Click All Programs.

3. Click Install HP Power Assistant.

ENWW HP Power Assistant 9

4 ROM/BIOS

The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing asetup password in the Computer Setup (F10) Utility, the ROM is protected from being unintentionallyupdated or overwritten. This is important to ensure the operating integrity of the computer. Toupgrade the BIOS, download the latest BIOS images from the HP driver and support page,http://www.hp.com/support/files.

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setuppassword prevents unauthorized ROM upgrades. HP System Software Manager allows the systemadministrator to set the setup password on one or more PCs simultaneously. For more information,visit http://www.hp.com/go/ssm.

Remote ROM FlashRemote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HPcomputers directly from the centralized network management console, resulting in:

● Consistent deployment of, and greater control over, HP PC BIOS images over the network

● Greater productivity and lower total cost of ownership

NOTE: HP SSM does not currently support remote ROM flash on systems that have WindowsBitLocker Drive Encryption enabled and are using TPM measurements to protect the BitLocker keysbecause flashing the BIOS would invalidate the Trust Signature that BitLocker created for theplatform. Disable BitLocker via Group Policy in order to flash the system BIOS.

The computer must be powered on, or turned on through Remote Wakeup, to take advantage ofRemote ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager Software or HP SystemSoftware Manager at http://www.hp.com/go/ssm/.

HPQFlashThe HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from aWindows operating system.

For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model numberof the computer when prompted.

10 Chapter 4 ROM/BIOS ENWW

Configuring the Intel Management EngineNOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.

For HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information,enter the model number of the computer, and press Enter. In the Resources category, click Manuals(guides, supplements, addendums, etc.). Under Quick jump to manuals by category, clickWhite papers.

Available management technologies include the following:

● AMT (includes DASH 1.1)

To configure Intel vPro systems for AMT:

1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >Restart.

2. As soon as the computer is turned on, press the hot key, Ctrl+P, before the computer boots tothe operating system.

NOTE: If you do not press Ctrl+P at the appropriate time, you must restart the computer andagain press Ctrl+P before the computer boots to the operating system to access the utility.

This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utilityallows the user to configure various aspects of the management technology. Some of theconfiguration options are listed below:

● Main Menu

◦ Intel ® ME General Settings

◦ Intel ® AMT Configuration

◦ Exit

● INTEL ® ME PLATFORM CONFIGURATION

◦ Change Intel ® ME Password

◦ FW Update Settings

◦ Set PRTC

◦ Power Control

● FIRMWARE UPDATE SETTING

◦ Local FW Update

● INTEL ® ME POWER CONTROL

◦ Intel ® ME ON in Host Sleep States

◦ Idle Time out

ENWW Configuring the Intel Management Engine 11

● INTEL ® AMT CONFIGURATION

◦ Manageability Feature Selection

◦ SOL/IDER/KVM

◦ User Consent

◦ Password Policy

◦ Network Setup

◦ Activate Network Access

◦ Unconfigure Network Access

◦ Remote Setup and Configuration

● SOL/IDER/KVM

◦ Username and Password

◦ SOL

◦ IDER

◦ Legacy Redirection Mode

◦ KVM

● USER CONSENT CONFIGURATION

◦ User Opt-in

◦ Opt-in Configurable from Remote IT

● INTEL ® ME NETWORK SETUP

◦ Intel ® ME Network Name Settings

◦ TCP/IP Settings

● INTEL ® REMOTE CONFIGURATION

◦ Remote Configuration

◦ PKI DNS Suffix

◦ Manage Hashes

● Change Intel ® ME Password (HP highly recommends that this password be changed. Thedefault password is admin.)

In order to remotely manage AMT systems, the administrator must use a remote console thatsupports AMT. Enterprise management consoles are available from suppliers such as HP, Altiris andMicrosoft SMS. In SMB mode, the client provides a Web browser interface. To access this feature,open a browser from any other system on the network and enter http://host_name:16992 wherehost_name is the name assigned to the system. Alternatively, the IP address may be used in placeof the host name.

12 Chapter 4 ROM/BIOS ENWW

Replicating the BIOS SetupThe following procedures give an administrator the ability to easily copy one BIOS Setupconfiguration to other computers of the same model. This allows for faster, more consistentconfiguration of multiple computers.

NOTE: Both procedures require a supported USB media device.

NOTE: HP System Software Manager (SSM) can be used to replicate computer setup informationfrom within the Windows operating system. For more information see the SSM User’s Guide athttp://www.hp.com/go/ssm.

Copying to Single Computer

CAUTION: A BIOS Setup configuration is model-specific. File system corruption may result ifsource and target computers are not the same model. For example, do not copy the BIOS Setupconfiguration from an HP Compaq Elite PC to an HP Compaq Pro PC.

To copy a BIOS Setup configuration from a computer:

1. Select a computer with the BIOS Setup configuration that you want to copy.

2. Turn off the computer. If you are in Windows, click Start > Shut Down > Shut Down.

3. Insert a USB media device into the computer.

4. Turn on the computer.

5. As soon as the computer is turned on, press F10 before the computer boots to the operatingsystem to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer andagain press F10 before the computer boots to the operating system to access the utility.

6. In the Computer Setup utility, select File > Replicated Setup > Save to Removable Media.Follow the instructions on the screen to create the configuration USB media device.

To replicate the BIOS Setup configuration on a target computer:

1. Turn off the computer to be configured and insert the USB media device.

2. Turn on the computer to be configured.

3. As soon as the computer is turned on, press F10 before the computer boots to the operatingsystem to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

4. In the Computer Setup utility, select File > Replicated Setup > Restore from RemovableMedia, and follow the instructions on the screen.

5. When the configuration is complete, remove the USB media device and restart the computer.

ENWW Replicating the BIOS Setup 13

Copying to Multiple Computers

CAUTION: A BIOS Setup configuration is model-specific. File system corruption may result ifsource and target computers are not the same model. For example, do not copy the BIOS Setupconfiguration from an HP Compaq Elite PC to an HP Compaq Pro PC.

This method takes a little longer to prepare the USB media device, but copying the configuration totarget computers is significantly faster.

NOTE: A bootable USB media device is required for this procedure.

Configure a bootable USB media device to automatically start Repsetup.exe:

1. Download a BIOS utility for replicating setup (Repsetup.exe) and copy it onto a USB mediadevice. To obtain this utility, go to http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers and enter the model number of the computer.

2. On the bootable USB media device, create an autoexec.bat file containing the followingcommand:

Repsetup.exe

To copy a BIOS Setup configuration from a computer:

1. Insert the bootable USB media device into the computer with a BIOS setup configuration thatyou want to copy.

2. Turn off the computer. If you are in Windows, click Start > Shut Down > Shut Down.

3. Turn on the computer.

4. As soon as the computer is turned on, press F10 before the computer boots to the operatingsystem to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer andagain press F10 before the computer boots to the operating system to access the utility.

5. In the Computer Setup utility, select File > Replicated Setup > Save to Removable Media.Follow the instructions on the screen to create the bootable USB media.

To replicate the BIOS Setup configuration on target computers:

CAUTION: Not all computers can be booted from a USB media device. If the default boot order inthe Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can bebooted from a USB media device. You can press the F9 key at startup to boot to the boot menu andselect the USB media device or change the boot order.

1. Turn off the computer to be configured. Insert the bootable USB media device and turn thecomputer on. The configuration utility will run automatically.

2. When the configuration is complete, remove the bootable USB media device and restart thecomputer.

14 Chapter 4 ROM/BIOS ENWW

5 Boot Block Emergency Recovery Mode

Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flashfailure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would beincomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected sectionof the ROM containing code that checks for a valid system BIOS image when the system is turnedon.

● If the system BIOS image is valid, the system starts normally.

● If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support tosearch removable media for BIOS image files. If an appropriate BIOS image file is found, it isautomatically flashed into the ROM.

To recover the system after it enters Boot Block Emergency Recovery Mode, complete the followingsteps:

1. Turn off the power.

2. Insert a CD or USB flash device containing the desired BIOS image file in the root directory.

NOTE: The media must be formatted using the FAT16 or FAT32 file system.

3. Turn on the computer.

If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOSimage file.

If the system successfully reprograms the ROM, the system will automatically power off.

4. Remove the removable media used to upgrade the BIOS.

5. Turn the power on to restart the computer.

NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image fileis in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to WindowsVista.

ENWW 15

6 HP Web Site Support

HP engineers rigorously test and debug software developed by HP and third-party suppliers, anddevelop operating system specific support software, to ensure performance, compatibility, andreliability for HP computers.

When making the transition to new or revised operating systems, it is important to implement thesupport software designed for that operating system. If you plan to run a version of MicrosoftWindows that is different from the version included with the computer, you must install correspondingdevice drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support softwareeasier. You can download the software from http://www.hp.com/support.

The Web site contains the latest device drivers, utilities, and flashable ROM images needed to runthe latest Microsoft Windows operating system on the HP computer.

16 Chapter 6 HP Web Site Support ENWW

7 Industry Standards

HP management solutions integrate with other systems management applications, and are based onindustry standards, such as:

● Web-Based Enterprise Management (WBEM)

● Windows Management Interface (WMI)

● Wake on LAN Technology

● ACPI

● SMBIOS

● Pre-boot Execution (PXE) support

ENWW 17

Index

AAltiris

Client Management Suite 4

BBIOS

Boot Block EmergencyRecovery Mode 15

copying to multiplecomputers 14

copying to single computer 13HPQFlash 10Remote ROM Flash 10replicating setup 13

Boot Block Emergency RecoveryMode 15

Cchange notification 7changing operating systems,

support 16Client Management Interface 6Client Manager from Symantec 3cloning tools, software 8

Ddeployment tools, software 8

HHP

Client Automation Agent 8Client Automation Enterprise

Editions 3Client Automation Starter and

Standard Editions 2Client Catalog for Microsoft

System Center & SMSProducts 4

Client Management Interface6

Client Manager fromSymantec 3

Power Assistant 5, 9Proactive Change Notification

(PCN) 7SoftPaq Download Manager 6System Software Manager 6

HPQFlash 10

Iindustry standards 17initial configuration 8Intel Management Engine 11Internet addresses. See Web sites

Nnotification of changes 7

Ooperating systems, support for

changing 16

RRemote Management

Technology 5Remote ROM Flash 10ROM/BIOS 10

Ssetup

initial 8software

Altiris Client ManagementSuite 4

deployment 8HP Client Automation Agent 8HP Client Automation

Enterprise Edition 3

HP Client Automation Starterand Standard Editions 2

HP Client Catalog for MicrosoftSystem Center & SMSProducts 4

HP Client ManagementInterface 6

HP Client Manager fromSymantec 3

HP Power Assistant 5, 9HP Proactive Change

Notification (PCN) 7HP System Software

Manager 6integration 8Remote Management

Technology 5updating and management

tools 2Subscriber's Choice 7System Software Manager 6

WWeb sites

Altiris Client ManagementSuite 4

BIOS download 10HP Client Automation Center

3HP Client Catalog for Microsoft

SMS 4HP Client Management

Interface 6HP Client Manager from

Symantec 4HP SoftPaq Download

Manager 6HP Support 11

18 Index ENWW

HP System SoftwareManager 7

HPQFlash 10Intel vPro technology 11Proactive Change

Notification 7Remote ROM Flash 10ROM Flash 10Software & Driver Downloads

14software support 16Subscriber’s Choice 7

ENWW Index 19