LEADERSHIP LEADERSHIP AND YOUR AND YOUR PRESENCE PRESENCE USING HAR USING HAR TOOLSTOOLSPresented by Marilyn Maxwell

Member Website

Sharing Information via Social Media Because of the constant evolvement of the Internet

and now social media, REALTORS® can no longer rely on a single website to mark their web presence and capture the Internet consumer. REALTORS® are now having to maintain a website, a Facebook page, a blog, their tweets, a newsletter and so on. To help you promote your multiple social media sites to the consumer on HAR.com, you can now include links to these sites on the property detail page of your listings if you so choose. This action will also assist HAR in its goal of helping its members provide more relevant information to consumers.

http://www.har.com/socialmedia

Sharing Information via Social Media

Personalized social media

links

Your social networking and external sites such as Facebook, LinkedIn, Twitter, YouTube, blog, website, and eNewsletter will be promoted on the property detail page of your listings on HAR.com.

Create an e-mail signature containing the social media links. Then, copy and paste into your mail client (e.g. Outlook, Hotmail, Yahoo! Mail, Gmail, etc.). There are various signature templates to choose from.

Sharing Information via Social Media

(BrokerageName Here)

(Agent Name Here)

(Agent Name Here)

(Brokerage Name Here)

Social Networking Plug-InWhenever a member adds a new listing, makes a price reduction, has an open house or sells a listing in MLS, we will update their social networking sites automatically based on MLS data.Saves time for our members - no more updating real estate activities manuallyDraws traffic to members' listings on HAR.com where many lead capturing toolsare integratedIncreases members' socialnetworking participation

IDX Tools for Your Non-HAR Site

Realtor Listing Distribution

713 REALTOR Property Hotline The 713-REALTOR Property Hotline provides your

potential client an “on demand” audio walk through of your listing 24/7. Consumers dial 713-REALTOR and enter the property MLS number shown on the rider to obtain a digital audio description for that listing. In addition, consumers will be given the option to be connected to the listing agent during the call by pressing '1‘ and/or be sent a text message containing the property details by pressing ‘2’.

When a consumer calls the hotline, we capture the phone number of the person calling which is saved into a call log which can be accesses by logging into HAR. The report will display a list of your current listings and any call logs for those listings.

Agent Profile & Listing Videos The member videos will add value by providing

agents with an opportunity to market themselves beyond just a static image and bio, allowing agents to engage their customers in a new way.

The listing videos provide consumers the opportunity to capture a more in-depth view of the property that still photos simply can’t provide.

To promote videos, we have developed an online video directory consisting of listing and agent videos. The videos are broken down into two groups - agent and listing videos and are categorized into groups such as newest videos, most viewed videos, and others.

http://www.har.com/houston-real-estate-videos

Agent Profile & Listing Videos

Online video is now a major part of our Web experience. Today more than 146 million Americans view online videos looking at 12.6 billion video clips. The YouTube phenomenon has played a major role in the online videos we see today. According to some research, an increasing number of individuals are moving away from television and toward the Internet for their video consumption needs.

More than 13 million hours of video uploaded videos during 2010 and 35 hours of video are uploaded every minute.

The equivalent of 150,000+ full-length movies in theaters uploaded each week

More video is uploaded to YouTube in 60 days than the 3 major US networks created in 60 years

YouTube is localized in 25 countries across 43 languages 70% of YouTube traffic comes from outside the US YouTube's demographic is broad: 18-54 years old YouTube reached over 700 billion playbacks in 2010

Consumer Knowledge Video SeriesThe Consumer Knowledge Series of videos was created to help educate consumers about real estate and to promote the value of using a REALTOR. The short videoclips include topics rangingfrom the real estateindustry in general to thedifferent types ofdisclosures that consumersneed to be aware of.

http://www.har.com/consumervideos/

Consumer Knowledge Video Categories

Real Estate Industry - Learn about the value of using a REALTOR, the Multiple Listing Service, and the difference between a licensee and a REALTOR.

Home Buying Process - In this series, you will learn about the home buying process, buying versus renting, how to determine your market value, closing costs and much more.

Home Selling Process - This series of videos will teach your about the home selling process, what your home is worth, closing costs, what a listing agent is, and how to review your MLS listing.

What do you need to know about properties? - Get a breakdown of what you need to know about properties, including the different property types available in the MLS, homestead exemption laws, time shares and fractional ownership, and more.

Community/Neighborhood Information - In this series, you will learn about legal subdivisions, master planned communities, MUD taxes, homeowners associations and much more.

Financing - Learn the different ways to finance a real estate purchase, how much home you can afford, financial obligations that come with owning a home, property taxes and more.

Programs - There are many home buying programs available to consumers. Learn about the programs made available to you by the local and federal government.

Closing Process - This series provides information on the closing process, including parties involved in the closing, where it takes place, title insurance and the HUD-1 settlement statement.

Disclosures - In this series you will learn about the different types of disclosures.

HAR Marketing System (8 Touches)Here are the key benefits:Professionally designed flyers, brochures, and postcards for your listingsEvery listing automatically has a flyer created and posted on the property detail page on www.HAR.com The MLS data is automatically populated, including agent photo, company logo, and property photosYou can print the flyers for free from your computer or use 8Touches' printing servicesDiscounts available to HAR Members who use additional 8Touches' printing services

http://www.har.com/MarketingSystem/#new

HAR Marketing System (8 Touches)

Order History and Drafts - With the old HAR Marketing & Print Services through 8touches.com, you did not have the ability to save drafts or view your order history. Now, you may save your work at any step of the process. Save your flyer and if there is a price change, simply edit your flyer to change just the price No more need to completely recreate the flyer from scratch. The Order History section allows you to copy previous orders and view order information such as print date, shipping/tracking information, expected delivery date, and recipient addresses (for direct mail orders).

Access to over 1,000 templates now - You now have access to over 1,000 templates simply by clicking on the "8touches Templates" link. Take advantage of the hundreds of Farming templates, Action Card Templates, Seasonal Marketing, and more direct mail pieces. It takes 8 touches for someone to remember you Have your own direct mail piece you have created? Use the Upload Your Own feature (again, accessible by clicking the "8touches Templates" link).

Marketing Director (FREE) - Marketing yourself has never been easier - Of all the new features to your HAR Marketing and Printing services site, this is the one must see feature. Marketing Director is our proprietary system that automatically creates your Just Listed or Just Sold items within 24 hours after being listed with HAR and emails you the completed item If you want to mail the item, all addresses are already grabbed also Marketing has never been this easy FREE SERVICE FOR HAR MEMBERS Just click on the "Marketing Director" link for more information and to choose your templates. It takes less than a minute to set everything up.

CMA direct mail pieces that auto-populate with the CMA data - Create a CMA card to market to your farm area Our system grabs all the data automatically and creates the card. Then, use our mapping to create your address list or upload your own list. To access on the site, just click on Direct Mail and then either the Long CMA or Short CMA and choose your color. (COMING SOON!)

E-Mail friendly flyers - Along with options for printing your flyers from your own printer or choosing the professional print option, you now have the option to create E-Mail friendly images of your flyers. 8touches does not facilitate the emailing of the flyers and all questions regarding the actual emailing of the flyers should be directed to your own IT staff or another third party.

Mapping - Save Address Lists - Our mapping system now allows you to SAVE YOUR ADDRESS LIST. You now only have to map out your farm area one time. Simply save the list and use the list every time you want to market to that area You may have up to 5 lists saved in the system.

Client Experience Rating ProgramClients will be asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR® 's client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.

Competency - Explained process clearly, ensured paperwork was correct, use of technology, negotiation skills, attention to detail, represented and protected my interests

Market Knowledge - Knowledgeable of market, neighborhood and community

Communication - Kept me updated, responded in a timely manner, communicated based on my preference

My Experience - Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this Realtor to a friend or colleague.

http://members.har.com/Realtor-Rating-Program/dispHowitWorks.cfm

Client Experience Rating ProgramThere are many reasons why every REALTOR® should participate in the Client Experience Rating program and display their ratings. Just a few of the benefits for your participation are:

Agent eNewsletterThe Housing Trends eNewsletter is filled with U.S. Census Bureau key market indicators, consumer videos, blogs, a real estate glossary, mortgage rates and calculators, consumer articles, real estate radio, REALTOR.com local community reports and local and national real estate sales and price activity provided by local MLSs and the National Association of REALTORS®.

Empowers Real Estate Professionals To:Retain ClientsIncrease ReferralsDemonstrate Market Expertise

Make Money Save Money Save Time

http://www.hten.com

Agent eNewsletterHousing Trends eNewsletter guarantees the agent becomes the source for information consumers are seeking and:Is customized and branded to agents with their photo and contact informationGenerates “What’s the Value of Your Home” requests to agentsEmpowers real estate professionals to retain clientsIncreases referrals to agentsDemonstrates agents market expertiseSaves agent time and moneyDrives consumers to agents’ websitesPromotes agents’ listings

Member BlogsHere are a few ways blogging can help real estate agents:Become the ExpertPosition yourself and your company as the thought leader of your business.Customer Relationships You can have a more personal relationship with your customers. Blogs are a fast way to join the customers’ discussions, provide tips and insights or receive feedback.Knowledge Management You become the knowledge source by providing an easy way for your readers to find information and resources about the real estate market or neighborhoods.Rank High in Search Engines Google and other search engines reward sites that are updated often, that link to other sites and most importantly, that have many inbound links.http://members.har.com/blogs http://

members.har.com/blogs/dispCreateBlog.cfm

Member Blogs (continued)

Members can choose from a list of categories to help describe their blog. Selecting different categories will help promote your blog better in the HAR Blog Directory.http://www.har.com/Houston-Real-Estate-Blogs

When creating your blog or posting your external blog, you can select up to 3 different categories to better promote your blog.

http://members.har.com/blogs/dispStories.cfm

Marilyn MaxwellMarilyn Maxwellmarilyn@har.commarilyn@har.com(713) 629-1900 x (713) 629-1900 x 288288