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2011 California Conference on Self- Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

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Page 1: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

2011 California Conference on Self-Represented Litigants

Jeniffer Alcantara, Esq.Malea Chavez, Esq.

Alejandra Siroka

Page 2: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Introductions- Part 1 Jeniffer Alcantara, Esq.

Alternative Dispute Resolution AdministratorStaff Attorney, San Francisco Superior CourtMediator, San Francisco Superior Court

Malea ChavezStaff Attorney, ACCESS Civil Self-help CenterMediator, Self-Represented Litigants Mediation Program

Alejandra SirokaCommunication ConsultantFederal and California Certified Court InterpreterFaculty at SF State University Legal Interpreting

Certification ProgramProfessional Division Director, California Federation of

Interpreters

Page 3: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Introductions- Getting to Know You

Stand up if…

Page 4: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Learning ObjectivesCreate awareness of common issues related to

Spanish speakers in mediation

Understand key mediation principles and goals which may not be achieved with a Spanish speaker if attention is not paid to some of these points

Have an understanding of how Spanish speakers make decisions and solve problems

Conduct mediations that are culturally appropriate and competent when working with Spanish speaking participants.

Page 5: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

AgreementsCell phones on silent or offActive participation is encouragedOne speaker at a timeEveryone’s input is valid and

importantRespect differences

Page 6: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Different Types of MediationsCivil vs. CriminalCase TypeFee StructureMediator BackgroundMandatory vs. VoluntaryMediation Style

Page 7: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Reflection Activity

Page 8: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

How did you solve your conflict?

How did you decide what to do?

Page 9: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Decision-makingAmerican Culture

Latin American Culture

Page 10: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Problem-solvingAmerican Culture

Latin American Culture

Page 11: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Cross-cultural Communication English Speakers Spanish Speakers

Page 12: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Fishbowl Activity

Page 13: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Intercultural Communication & Working With Interpreters

in a MediationWho is in the room?What is the mediator’s role?What are the participants’ roles?Do you have informed consent?

Page 14: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Administrative LensProgram Development

Needs AssessmentImplementationPartnerships

Community-Based Organizations

Recruitment & TrainingVolunteersBilingual Preference

Page 15: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

OutreachHow to educate and inform Spanish Speakers

about the mediation process?

Signage in the Clerk’s OfficeNotices at FilingsEducational flyersThe ACCESS “pitch” Outreach clinics

Page 16: 2011 California Conference on Self-Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka

Malea Chavez, [email protected]

www.sfsuperiorcourt.org

Jeniffer Alcantara, [email protected]

Alejandra [email protected] www.languagealchemy.com


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