2011ANNUAL REPORT

1300 648 911 | www.swtafe.vic.edu.au

Enquiries regarding this information should be directed to:CEO’S OFFICESouth West Institute of TAFEPO Box 674Warrnambool, Victoria, 3280(03) 5564 8921info@swtafe.vic.edu.au

Copies of this Annual Report are available from the Office of the CEO by contacting (03) 5564 8921, or may be downloaded from www.swtafe.vic.edu.au/publications

FURThER INFORmATION:

Consistent with the requirements of the Financial Management Act 1994, the following information is available on request:

• Statements regarding declarations of pecuniary interests by relevant officers

• Details of shares held by senior officers• Publications produced by South West Institute of TAFE and

where they can be obtained• Fees, charges, rates and levies charged by South West Institute

of TAFE• Details of audits involving internal affairs• Major external reviews• Major research and development activities• Major committees sponsored by South West Institute of TAFE• Industrial relations issues and details of time lost through

industrial accidents and disputes

2011 ANNUAL REPORT

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South West Institute of TAFEABN: 76 750 969 979CRICOS Provider Code: 01575G TOID: 3120

CONTACT DETAILS

Glenormiston College333 Glenormiston RoadGlenormiston SouthTerang Victoria 3264Phone: (03) 5557 8200

hamilton Campus39 Hammond StreetHamilton Victoria 3300Phone: (03) 5551 4144

Portland Campus154 Hurd StreetPortland Victoria 3305Phone: (03) 5521 0444

Sherwood Park� Training FacilityPrinces HighwayWarrnambool Victoria 3280Phone: (03) 5564 8799

Warrnambool Campus197 Timor Street Warrnambool Victoria 3280Phone: (03) 5564 8911

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MISSION ACCOMPLISHED:In 2011, the Institute achieved its strategic aim of being the number one training provider in Victoria by winning the Victorian Large Training Provider of the Year Award.

CONTENTSCEO’S WELCOME 4BOARD PRESIDENT’S REVIEW 5

2011 HIGHLIGHTS 6

PERFORMANCE 10

Performance Statement Certificate 10 Auditor-General’s Report 11Statement of Performance 12Training Outcomes 13Capital Works 14Business and Financial Performance 15

OVERVIEW 17

History 17 Campuses 17Formal Status 17Programs and Services 17Public Relations and Marketing 18Strategic Directions 18

GOVERNANCE 19Institute Board 19Board Structure 22Board and Committee Members Chart 22Board Committees 23Major Achievements of the Board 24 Board Development Activities 24Board Remuneration 24Executive Management Group 25Institute Management Group 26Organisational Structure Chart 26

STUDENTS 27

Student Awards 27Student Feedback 29Student Outcomes 29Student Contact Hours Results 29

STAFF 30

Staff Awards 30Staff Development 31Staff Feedback 31Human Resources 32 Industrial Relations 32Workforce Statistics 32

BUSINESS 34

Awards 34Quality and Business Excellence 36Industry Partners 37Youth Programs 37Higher Education Pathways 37Vocational Pathways 37Internal Systems 38International Operations 39

COMMUNITY 40

Community Partners 40Community Membership 41Community Involvement 41

COMPLIANCE 43

Occupational Health and Safety 43Freedom of Information 44Whistleblowers Protection 44Building and Construction 44National Competition Policy 44Statement of Compulsory Non-academic Fees 45Activity Table 46 Risk Management Compliance 48

FINANCIAL POSITION 49

Declaration by Responsible Officers 50Auditor-General’s Report 51Financial Statements 52Notes to the Financial Statements 56Glossary of Terms 98

DISCLOSURE INDEX 100

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The Institute was also one of three finalists in the Australian Large Training Provider of the Year Award. The recognition achieved through these awards helped to uphold our strong regional reputation.

In reviewing the year, we recognise the significant role and responsibility that the Institute has as a major employer in the region, while also contributing to the wider community by enhancing life opportunities for individuals, and broadening cultural diversity within south-west Victoria.

The Institute is proud to continue serving the aspirations of south-west Victorians, playing a major role in the economic prosperity of individuals.

Finally, to all our staff I say “well done” on what was clearly a challenging but highly successful year. Our collective success is attributed largely to your ongoing dedication, commitment and enthusiasm, which continue to be the most important factor in maintaining our exceptional reputation and standing in the communities we serve.

Joe Piper - Chief Executive Officer

CEO’s Welcome

Our mission is to contribute to our region by delivering the right skills and flexible pathways that support students, employers and industry, supporting the economic, cultural and social development of our region and providing opportunities for all.

On behalf of South West Institute of TAFE (the Institute), I have great pleasure in presenting our 2011 Annual Report.

This year’s Annual Report contains many highlights in what has been a most memorable year. The Institute achieved an outstanding result in 2011 and exceeded the performance targets set at the start of the year. In saying this I would like to acknowledge the professionalism, dedication and diligence of our staff, who are instrumental in maintaining the Institute’s reputation as a leading vocational education and training provider.

The Institute maintained its solid financial position, achieving 7% growth in government-funded training during 2011. This was an outstanding result in the face of a challenging transition to a fully contestable, demand-driven system. Through the delivery of vocational education and training programs, we supported 13,000 students to achieve their career and personal goals.

The Institute won numerous awards in 2011. Some of these include the Large Training Provider of the Year Award, and the Vocational Student of the Year Award (Lisette Mill, Conservation and Land Management) at the Victorian Training Awards. Our Hospitality and Tourism department won the Education and Training category in the Victorian Tourism Awards, and the Marketing department’s 2011 enrolment campaign took home the top prize for best Marketing Campaign under $100,000 at the Australian Training Marketing Association Awards 2011.

2011 was the last year of the Institute’s 2009-2011 Strategic Plan, which has been a great success in transforming our organisation from ‘good to great’. During 2011, the Institute Board consulted widely in preparation for the new Strategic Plan 2012-2014, in which our vision is to be a leader for our region.

The Institute’s continued viability centres around a single point of difference from its competitors: a commitment to delivering quality programs and services. This can only be achieved by delivering a student journey which reflects our values and exceeds stakeholder expectations. Our endeavours must also enrich the lives of those living within the region.

I wish to acknowledge the contribution of my fellow Board Members for providing direction and support whilst maintaining all appropriate governance and compliance responsibilities.

I would also like to thank CEO Joe Piper, who was ably supported by the Institute Executive Team and Institute Management Group, and all staff for their support and continued hard work throughout the year. It would be remiss of me not to also thank Board Secretary, Nell Repacholi, for her continued support and administrative services to the Board.

Wayne Krause - President of the Board

Board President’s Review

In 2011 South West Institute of TAFE (the Institute) excelled in the provision of services and support to south-west Victoria and its communities. I congratulate every member of staff on an outstanding year.

Further growth in program delivery of 7% was achieved, with a net operating surplus of $1.82 million and a net result from continuing operations of $1.6 million. In addition, the Institute met all expected outcomes according to the Performance and Service Agreements with Skills Victoria.

The Institute serves a population in excess of 125,000 people, covering 23,365 square kilometres. We meet the training needs of our communities by delivering programs from campuses at Glenormiston, Hamilton, Portland and Warrnambool. Specific industries are serviced through remote teaching centres in Melbourne, Mount Gambier, Adelaide, Bordertown, Stawell, Colac and Nangwarry.

The Institute was recognised at state and national levels for outstanding achievements across many areas of service delivery. The recognition of being named Victoria’s Large Provider of the Year was a highlight shared by the Board with staff and south-west Victorians.

5L - R CEO - JOE PIPER & BOARD PRESIDENT - WAYNE KRAUSE

2011 ANNUAL REPORT

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2011Highlights

In 2011 South West Institute of TAFE (the Institute) was honoured for its leadership, talent and vision through an unprecedented number of awards in its 25-year history. In an increasingly competitive vocational education and training environment, these awards confirm the Institute’s status among industry peers and are testament to the fine efforts of staff and students.

The year was marked by a strong focus on partnerships with industry, community and other education providers. The basis of these partnerships was to strategically build a skilled workforce for south-west Victoria, paying attention to skills shortages, future growth areas and higher education pathways.

During 2011 the Institute also reinforced its commitment to youth programs by expanding and continuing a number of innovative training courses. Priorities included disengaged youth and students transitioning from secondary school.

The Institute’s success in 2011 reaffirmed its role as a leading Australian vocational education provider.

Awards

• Victorian Training Awards: Large Training Provider of the Year

• Victorian Training Awards: Vocational Student of the Year - Lisette Mill

• Australian Training Awards: Australian Large Training Provider of the Year - Finalist

• RACV Victorian Tourism Awards: Tourism Education and Training Provider of the Year

• Australian Training Marketing Association Awards: Best Marketing Campaign under $100,000

• DEECD Early Years Awards: Award for Improvements in Parents’ Capacity, Confidence and Enjoyment of Family Life - Finalist

RACV TOURISM AWARD WINNERS - HOSPITALITY & TOURISM DEPARTMENT

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Industry Links

The Institute continued to develop and maintain significant working relationships with numerous industries and businesses, providing direct links to advice and support on the relevance of its teaching programs. Notable achievements included:

• Trackrider Talent Identification Program (Racing Victoria Limited and Warrnambool Racing Club)

• Solar Energy Training (Middy’s Electrical)

• Specialised engineering workshops (Kempe aluminium smelting)

• Meat training (CRF Colac Otway)

• Dairy processing (Fonterra and Bulla Dairy Foods)

• Medical Practice Management (various local industry networks)

• Horticulture – Landscape (Central Victorian Group training for the Lake Mountain Alpine Resort Board)

In addition, the Institute worked closely with Regional Development Victoria (RDV) and Regional Development Australia (RDA) to advocate government training priorities.

Youth Programs

In 2011, the Institute further strengthened its delivery of innovative youth programs, ensuring a prosperous future for the south west region and beyond with a highly skilled young workforce.Youth programs were focussed on providing engaging learning experiences through the delivery of inspiring curriculum content.

TAFE in Schools programsThe TAFE in Schools program saw over 1,200 students enrolled. The institute actively supported and serviced 42 secondary schools from Year 10 upwards, providing an opportunity for students to combine general and vocational studies. This included VET in Schools (VETiS), Victorian Certificate of Applied Learning (VCAL), and School-based Apprenticeships and Traineeship programs.

VCAL programsOur innovative VCAL programs provided students with hands-on, practical experiences as well as literacy and numeracy skills. Students had the opportunity to try out various trade areas, take part in community activities and participate in weekly excursions. Students could also engage in practical work placements or supported workplace learning.

Program highlights included:

• VCAL at Glenormiston College (Corangamite Pathfinders Program)

• VCAL Foundation (focusing on disengaged youth)

• VCAL Intermediate/Senior (pathway from VCAL Foundation to year 11/12 equivalent).

• VCAL Young Parents (catering for young parents)

• VCAL Creative Arts (beauty, fashion and arts focus)

• VCAL Automotive (includes Certificate II in Automotive pre-apprenticeship).

VOCATIONAL STUDENT OF THE YEAR - LISETTE MILL

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In 2011, the Institute encouraged its employees to serve the community by supporting them to take part in fundraising activities, public events, forums and steering committees. In addition, many of the Institute’s students volunteered at local events and festivals. Community involvement highlights included:

• Fun4Kids Festival—teaching staff and students from seven study areas, along with members of the regional community, participated in a 500-plus volunteer army

• Rotary clubs throughout south-west Victoria—resulting in scholarships and awards that helped support students and apprentices in their studies

• Brophy Family and Youth Services—our community offers many opportunities for our students to gain valuable work placement skills and knowledge. Organisations such as Brophy support the learning of our Community Services students.

• Murray to Moyne Cycle Relay—staff took part in this annual community event and raised $4000 for local health organisations

• Corporate Transformations Crossfit Challenge—staff were active participants in this eight-week fitness challenge to raise money for children in need.

Higher Education Pathways Community Focus

In 2011, the Institute built on the success of previous years’ negotiations by securing partnerships for higher education pathways. Highlights included:

• Deakin at Your Doorstep Portland (Deakin University)—provided an opportunity for Portland students to gain dual qualifications of TAFE diploma and Associate Degree of Arts, Business and Science

• Shared teaching facilities (RMIT Hamilton)—gave the opportunity to initiate articulated pathways from South West TAFE to RMIT

• Graduate management studies (Charles Sturt University)—provided higher education opportunities in management programs.

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Capital Works New Initiatives

During the year the Institute was supported by the State Government to purchase a large parcel of industrial land in Warrnambool. This land was strategically located at the gateway to Warrnambool’s expanding industrial estate and will be used to develop a centralised trade training centre once funding has been sought.

In 2011, the Institute committed to a Greener Government Buildings initiative. Under this program the Institute worked in conjunction with Total Energy Solutions to develop a detailed facilities study of energy and water sharing projects at its five training sites. The final studies investigated lighting replacement, cogeneration technologies and building management system upgrades at Warrnambool Campus, and the installation of solar hot water systems at Glenormiston College.

In 2011, a number of new initiatives were implemented showing the Institute’s dedication to providing support and equal opportunity for its students.

• Education Pathways Officers— a team of Education Pathways Officers was established across all campuses, providing valuable support in the recruitment and retention of students.

• Disability Plan— there was an update of the Institute’s Disability Action Plan following an extensive consultation process with internal and external stakeholders. This resulted in a greater awareness and cooperation from staff and students around the intent of the Plan and its objectives.

• Wurreker Strategy— the Wurreker Implementation Strategy was developed in partnership with the Victorian Government with a primary goal to improve education and training delivery for Indigenous students in order to achieve quality education, training and employment outcomes.

2011 ANNUAL REPORT

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PerformancePerformance Statement Certificate

1300 648 911 | info@swtafe.vic.edu.au | www.swtafe.vic.edu.au

Warrnambool Campus Timor Street Warrnambool Victoria, 3280�

Glenormiston College 333 Glenormiston Road Glenormiston South Victoria, 3264�

Hamilton Campus 39 Hammond Street Hamilton Victoria, 330�0�

Portland Campus 154� Hurd Street Portland Victoria, 330�5

Sherwood Park Training Facility Princes HighwayWarrnambool Victoria, 3280�

ABN: 76 750� 969 979CRICOS Provider Code: 0�1575G

Postal AddressPO Box 674� Warrnambool Australia

Statement of Performance management certificate for 2011

In our opinion, the accompanying Statement of Performance of South West Institute of TAFE, in respect of the 20�11 financial year, is presented fairly in accordance with the Financial Management Act 1994�.

The Statement outlines the performance indicators as determined by the responsible Minister, pre-determined targets and the actual results for the year against those indicators. It also outlines an explanation of any significant variance between the actual results and performance targets.

As at the date of signing, we are not aware of any circumstances which would render any particulars in the Statement to be misleading or inaccurate.

President of the Board Chief Executive Officer

2 March 20�12 2 March 20�12

Chief Finance and Accounting Officer

2 March 20�12

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Auditor General’s Report

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Statement of Performance

The Statement of Performance below shows the Institute’s performance levels against Performance Agreement targets.

The Statement of Performance complements the financial audit and provides an opportunity for stakeholders to assess the Board and the Executive Management Group’s performance in achieving their defined targets in 2011.

2011 Key Performance Indicators

STRATEGIC ALIGNMENT 2011TARGET

2011ACTUAL VARIANCE COMMENT

PARTICIPATION OF 15-24 YEAR OLDS

5,175 5,303 128 Youth Compact delivery has been maintained

PARTICIPATON OF 25 - 64 YEAR OLDS

7,064 8,179 1,115

TRAINING OUTCOMES

MODULE LOAD COMPLETION RATE

90% 84.9% (5.04)%

STUDENT SATISFACTION (INTERNAL)

93% 95% 2% Institute surveys conducted every 2 years. 2011 survey result provided.

TOTAL COST PER SCH $12.73 $13.30 ($0.57)

WORKING CAPITAL RATIO 1:1 1.65:1 0.65 Ongoing positive working capital ratio maintained due to concentrated effort on cash flow monitoring in 2011

NET OPERATING MARGIN 1.04% 4.54% (3.5)% $4m in unbudgeted Government Capital contributions has largely contributed to the greater than anticipated net operating margin.

FEE FOR SERVICE REVENUE* $5,317,000 $4,633,000 (684,000) Lower than projected fee for service – other activity has resulted in lower than projected Fee for service revenue.

ORGANISATIONAL MANAGEMENT

REVENUE PER EFT STAFF $111,166 $106,622 ($4,544) Lower than budgeted total revenue for 2011 with existing EFT levels being maintained

STUDENT CONTACT HOURS 2,881,863 2,610,650 (271,213) Lower than anticipated enrolment numbers in AQF levels 5 & 6 has contributed to the lower than anticipated SCHs and student numbers.

ENVIRONMENT

ENERGY CONSUMPTION(% increase in natural gas usage since 1999)

(20%) (33.48)% Gas usage has increased by 41% since 1999, however sq. m of facilities has increased by over 400%, thereby creating an overall reduction in energy utilisation.

ENERGY CONSUMPTION(% increase in electricity usage since 1999)

(20%) (53.69)% The sq. m of increase of facilities has grown at a faster rate than the increase in energy utilisation.

*Includes sales of goods

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Training Outcomes

The Institute delivered a total of 2,610,650 Student Contact Hours (SCH) in 2011. The table below provides a detailed breakdown of SCH delivery in 2011.

Student Contact Hours delivered

OUTCOMES SCHVTG NON APPRENTICESHIP/TRAINEESHIP 1,386,580

VTG APPRENTICESHIP/TRAINEESHIPS 615,951

FULL FEE PAYING 66,265

FEE FOR SERVICE(includes TAFE in Schools, Overseas Students, Interstate Apprenticeships and Short Courses)

541,854

TOTAL DELIVERY 2,610,650

Growth in Student Contact Hours over the past five years

2007 2008 2009 2010 20112,179,155 2,315,722 2,487,971 2,437,583 2,610,650

Proportion of graduates satisfied with the overall quality of trainingThe percentage of students who agreed with the statement “Overall, I am satisfied with the training” increased from 93% to 95%.

2011 State Services Authority People Matter Survey sample of resultsThe People Matter Survey measured employees’ perceptions of the applications of the public sector values and employment principles. The survey also gathered information on a broad range of information regarding employee job satisfaction and attitudes towards working in the public sector.

Overall satisfaction was reported at 74% compared to 68% in 2010, while Employer of Choice was 79% compared to 76% in 2010.

Percentage Agreement

(%)Cultural background is not a barrier to success in my workgroup

100

My workgroup strives to achieve customer satisfaction

98

Age is not a barrier to success in my workgroup

98

I consider human rights when making decisions and providing advice

97

Disability is not a barrier to success in my workgroup

96

My organisation ensures Government policies and programs affecting the community are implemented equitably

96

My organisation provides high quality services to the Victorian community

95

Equal employment opportunity is provided in my organisation

95

People in my workgroup interact with each other in a manner that respects their human rights

95

My organisation strives to earn and sustain a high level of public trust

94

2011 ANNUAL REPORT

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Capital Works

Building Code of Australia (BCA) worksDuring 2011, works conducted under BCA responsibilities included the implementation of disability ramps and accessible toilets at Glenormiston College. Warrnambool Campus and Sherwood Park Training Facility received appropriate upgrading of fire hydrant systems, and testing of fire pumps, hydrants and booster systems. The Institute also focused on its obligation to develop an annual Essential Safety Measures report for each occupied building. This process was supported by the introduction of an Essential Safety Measures committee—a subcommittee of the Infrastructure Committee. These works were part of the Institute’s legal and community obligations under the following regulations:

• Building Act 1993

• Building Regulations 2006

• Building Code of Australia 2010

• Essential Safety Measures i.e. fire protection and evacuation systems

• Occupational Health and Safety Act 2004

• Disability Discrimination Act 1992

• Heritage Act 2004.

Greener Government Buildings initiative and environmental performanceIn 2011, the Institute committed to a Greener Government Buildings initiative. Under this program the Institute worked in conjunction with Total Energy Solutions to develop a detailed facilities study of energy and water sharing projects at its five training sites. The final studies investigated lighting replacement, cogeneration technologies and building management system upgrades at Warrnambool Campus, and the installation of solar hot water systems at Glenormiston College.

Centre for Trade Training ExcellenceThe Institute continued to develop plans while seeking funding for the construction of a world-class trade facility on land acquired in Raglan Parade, Warrnambool. The vision was to combine all trade departments in one prominent location and create a precinct for trade training excellence. The development plans were designed to increase the Institute’s training capacity in south-west Victoria, and help sustain the region’s future workforce skill requirements.

The plans included an expanded teaching centre to accommodate all trades, building and construction, electrical, electrotechnology, plumbing, automotive and heavy automotive, engineering and support facilities (library, administration and amenities, etc). The plans also included an external hard standing area for services and trades, and a training area for heavy vehicle and other licensing courses.

These works were scheduled to commence in 2012–2014, subject to funding.

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Business and Financial Performance

The Institute recorded an operating surplus of $1,714,000 in 2011 before government capital contributions and depreciation was taken into account. This performance reflected sound financial management in the face of a more competitive training and financial environment. Growth in revenue was primarily achieved through an increase in government-funded income, and expenses (excluding depreciation) grew by just 4.5% from 2010.

COMPARATIVE RESULTS 2007– 2011

2007 2008 2009 2010 2011

ITEM $’000 $’000 $’000 $’000 $’000REVENUE 27,468 30,646 31,496 33,679 35,921

EXPENDITURE (27,144) (29,565) (31,219) (32,730) (34,207)

OPERATING RESULT 324 1,081 277 949 1,714

GOVERNMENT CAPITAL 2,435 13,568 8,738 7,957 4,131

DEPRECIATION AND AMORTISATION (1,378) (1,755) (2,381) (3,310) (3,503)

EXP. ON GOVERNMENT CONTRIBUTIONS (396) (503) (690) (650) (522)

GAINS/(LOSSES) ON DISPOSAL OF ASSETS (8) (76) (89) 76 (155)

OPERATING RESULT NET 977 12,315 5,855 5,022 1,665

ASSETS 50,310 65,754 70,486 75,894 78,372

LIABILITIES 5,254 7,612 6,489 6,875 7,688

Fee for service programsFee for service income decreased by 6.1% compared with 2010. This was due to a decrease in industry training in the face of increased competition from other service providers.

SUMMARY OF RESULTS 2007–2011

2007 2008 2009 2010 2011

ITEM $m $m $m $m $mGOVERNMENT RECURRENT* 19.9 22.4 23.2 23.9 26.7

EXTERNAL FUNDING** 7.6 8.2 8.3 9.8 9.2

TOTAL FUNDING 27.5 30.6 31.5 33.7 35.9

% NON-GOVERNMENT FUNDING 28% 27% 26% 30% 26%

*Includes funding for Skills Victoria under the annual Performance Agreement mainly for the delivery of student contact hours.**Represents funding achieved from commercial activities and also tuition fees, donations, sales of assests and investment earnings

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Working capital ratioThe Institute achieved a strong working capital ratio of 1.65:1. The ratio decreased slightly in 2011 (1.76:1 in 2010) due to a 9% increase in current liabilities.

ACTUAL RESULTS 2007–2011

2007 2008 2009 2010 2011 1.69 1.50 1.62 1.76 1.65

Growth in net assetsThe Institute increased its net asset base from $45.1 million to $70.6 million (57%) in the past five years. Substantial capital works programs were completed during this time, including the construction and completion of Stage 2 and Stage 3 building projects at Warrnambool Campus, upgrades to information and communication technology infrastructure, the completion of Portland Campus upgrade, and implementation of the early warning information system and new fleet management system.

NET ASSETS 2007–2011

2007 2008 2009 2010 2011

$m $m $m $m $m 45.1 58.1 64.0 69.0 70.6

ConsultanciesThe Institute engaged consultants to provide specialist services and advice when required. During 2011, 32 consultants were engaged for building and construction works (architecture and building design, engineering, ICT and fire services), human resources, and teaching and training requirements.

CONSULTANCIES OVER $100,000

Consultant PROJECT 2011 EXPENDITURE FUTURE COMMITMENTS

N/A N/A $0 $0

TOTAL (ex. GST) $0 $0

CONSULTANCIES UNDER $100,000

Consultant PROJECT 2011 EXPENDITURE FUTURE COMMITMENTS32 consultants engaged N/A $256,617 $0

TOTAL (ex. GST) $256,617 $0

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History

The Institute was established in 1992 through the amalgamation of TAFE colleges in Hamilton, Portland and Warrnambool. The acquisition of Glenormiston College and Sherwood Park Training Facility during 2006 and 2007, consolidated its position as south-west Victoria’s largest provider of vocational education and training services.

To explore the Institute’s unique history, please visit the website: http://www.swtafe.vic.edu.au/Aboutus/history.aspx.

Campuses

In 2011, the Institute continued to operate from five major delivery sites in Glenormiston, Hamilton, Portland, Warrnambool and Sherwood Park (adjacent to Deakin University in Warrnambool). The Institute also partnered with the Department of Education and Early Childhood Development (DEECD), and local secondary colleges to operate the Warrnambool and District Trade Training facility located at Brauer College, on Caramut Road.

Formal Status

The Institute is governed by a Board of Management (Board). The Board comprises 15 members with diverse skills, knowledge and experience. The objectives, powers and functions of the Board are set out in the revised Constitution of the Board (2007). The Board was established under the Education and Training Reform Act 2006.

In 2011, the Institute reported to the Victorian Parliament through the Hon. Peter Hall, MLC, Minister for Higher Education and Skills.

Skills Victoria, a division of the DEECD, continued to manage the Institute’s Performance Agreement with the Victorian Government.

Programs and Services

In 2011, the Institute delivered over 400 accredited courses to 13,500 students, retaining its status as the largest provider of vocational education and training services in south-west Victoria.

The Institute continued to align its training products with industry needs, covering 30 different areas of study, and offered nationally accredited qualifications, industry-specific short courses and training programs.

The Institute utilised a blend of delivery options including workplace, on-campus, off-campus, online, VET in Schools, traineeships, courses and modules delivered via regional adult learning centres. The Institute also offered international and interstate programs.

Nearly one third of the Institute’s training hours were concentrated in apprenticeships and traineeships.

Overview

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Public Relations and Marketing

The Institute continued to build a strong community presence through its strategic public relations and marketing of programs and services.

The year was capped off with the 2011 Enrolment Campaign (known as the ‘Hats Campaign’) being awarded Best Campaign under $100,000 at the Australian Training Marketing Associations Awards

Throughout 2011, the Institute’s marketing campaigns focused on enrolment outcomes. Features included:

• Launching the Institute’s new magazine - Engage. The magazine showcased the achievements of students, staff, industry, education and business partners across the region

• Strengthening links with community and business partners by sponsoring student awards for each teaching centre.

• ‘TAFE Taster Days’ were run throughout the region, enabling students to experience a ‘taste’ of vocational training offered by the Institute. Students engaged with hands-on activities under the guidance and mentorship of staff.

• Holding the Institute’s Graduation and Awards Ceremony in the same year that students completed their qualifications. The Ceremony received praise from industry peers and continued to be well received by students

• Launching corporate Facebook page. This page was established to improve the Institute’s communication with stakeholders and to provide a strong marketing tool for communicating events and news to existing and potential students.

• Maintaining a strong presence at numerous community events, festivals and field days, with the support of staff and students.

Strategic Direction

The 2009–2011 Strategic Plan was the key driver for the Institute’s directions and operations in 2011. The Strategic Plan was supported by the 2011 Corporate Plan, which was developed within the context of rapidly changing federal and state government education policies.

In the past three years, the Institute’s strategies have been heavily influenced by the Victorian Government’s Securing Jobs for Your Future: Skills for Victoria Policy Statement and Provincial Victoria: Directions for the Next Decade Discussion Paper. The 2011 Corporate Strategy also took into account the issues presented by the Skills Reform initiatives, with a strong emphasis on boosting enrolments at AQF Levels 5 and 6, to support the target to double the number of higher qualification completions between 2009 and 2020.

The following values and strategies, taken from the 2009–2011 Strategic Plan, underpinned the Institute’s operations in 2011:

We want to be known as …an innovative vocational education and training provider that builds a highly skilled workforce and increases opportunities for individuals. This will be our guiding vision for the next three years.

We aim to be …the number one training provider in Victoria by 2011. Our collective aim is to be the best at what we do.

We commit to …

• promoting and supporting lifelong learning

• contributing to the prosperity of our region

• ensuring access and equity of vocational educational opportunities for south-west Victorians

• protecting our world for future generations

• educating our students for living and working in a global community

These core commitments will underpin what we do over the next three years.

We value …

• Quality—we will maintain the highest possible standards in everything we do

• Fairness—we will work to ensure that the Institute treats its students and staff equitably and with unqualified respect

• Loyalty—we will actively promote and encourage loyalty and trust amongst staff and students

• Resourcefulness—we will seek simple, effective solutions to the challenges that face our students and us

• Work/life balance—we will promote sustainable work practices for our staff and students

We will use these principles to judge how we go about our business over the next three years.

We will focus on …

• delivering innovative, flexible, and student-centred learning

• attracting, developing and retaining great people

• improving our business processes and facilities

• contributing to the economic, cultural and social development of south-west Victoria.

Our students, our staff, our business and our community are our key priority areas for the next three years.

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Governance

Board Member profilesWAYNE KRAUSEPRESIDENTBachelor of Science, Master of Business Administration (MBA)

Wayne is a retired Chief Executive Officer of South West Credit Union. His areas of expertise include business and financial management. Wayne was re-appointed on 21 December 2011 for a further three years, following an interim three-month term.

BILL VISTARINIVICE PRESIDENTBachelor of Arts, Diploma of Education, Master of Letters, Doctor of Philosophy

Bill is a Research Associate/Senior Lecturer at RMIT University. Bill’s areas of expertise are education and international education projects.

Institute Board

In 2011, the Institute continued to be governed by a Board of Management (Board). The Board was responsible for developing the Institute’s strategic direction and associated corporate plans. It was guided by a Code of Conduct and the same principles as the rest of the Institute: quality, fairness, loyalty, resourcefulness and work–life balance. The Board consisted of a number of committees and subcommittees, which provided specialised guidance for different areas of organisational activity.

The Board’s role also included day-to-day management, which was delegated to the Chief Executive Officer (CEO) and Executive Management Group (Executive). The CEO and Executive operated under a reporting and accountability framework. This framework monitored progress against targets established in the Board’s strategic plans.

In line with the Institute’s Performance Agreement with Skills Victoria, the Board also ensured that:

• appropriate compliance frameworks and controls were in place

• risks identified were managed

• reporting systems were in place

• key policies were in place and reviewed regularly

• an appropriate corporate culture was developed and maintained

• the Board’s performance was monitored and evaluated

• the CEO’s performance was evaluated against predetermined criteria.

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JULIE AMORDIRECTORBachelor of Behavioural Sciences, Diploma Community Services (Welfare), Certificate IV Disability, Certificate IV Aged Care, Certificate IV Training and Assessment

Julie joined the Board in November 2008 as a Ministerial appointee and was re-appointed on 26 October 2011 for an interim term. She was formally approved on 21 December 2011 for a further three-year term. Julie has a background in disability services and small business management, and is currently the Day Programs Manager at Kyeema Support Services Inc. in Portland.

DONNA ELLISSTAFF REPRESENTATIVEAdvanced Certificate in Horticulture, Diploma of Horticulture, Certificate IV in Training and Assessment, Diploma of Vocational Education & Training

Donna commenced as the Staff Representative on the Board in 2011. Donna has taught at the Institute since 2002. Her areas of expertise are in Sustainable Horticulture, in particular the parks and gardens sector and teacher education. She currently coordinates and delivers the Diploma of Horticulture, flexibly delivered Australia wide on line. She is also a member of the Teacher Education team delivering the Certificate IV in Training and Assessment to both Institute staff and external clients. Donna is also a Member of the Australian Institute of Horticulture Victorian Regional Council.

BILL HEWETTDIRECTORDiploma of Business Studies, Graduate Diploma in Management (Information Systems Management), Master of Business (Management Systems)

Before retiring from the workforce in 2008, Bill was Associate Dean in the Faculty of Business and Law at Deakin University. Bill’s areas of expertise are ICT management systems and finance. After serving on the Board for two terms as a Co-opted Member, Bill was appointed as a Ministerial member on 21 December 2011 for a period of three years.

SUE KILPATRICKDIRECTORPhD – Education, Master of Education, Bachelor of Education, Grad. Dip Librarian, Advanced Diploma of Vocational Education

Sue commenced on the Board as a Ministerial appointee on 16 August 2010, representing the City of Warrnambool geographical area. Sue’s area of expertise is in Education (Vocational Education & Training and Higher Education), Rural and regional issues, Health. Sue is the pro Vice-Chancellor (Rural and Regional) at Deakin University. Prior to Deakin University, Sue worked as Director of Department of Rural Health for the University of Tasmania.

JENNIFER LOWEDIRECTORBachelor of Nursing Degree, Registered Nurse, Division 1, Diploma of Accounting, Certificate IV Assessment and Workplace Training, Diploma in Business Management and Diploma in Human Resource Management

Jennifer was co-opted to the Board on 25 February 2009 for a period of three years. She represents the local government area of Warrnambool City. Jennifer’s areas of expertise are in Health, Finance and Youth.

FELICITY MELICANDIRECTORBachelor of Business (Accounting), Graduate Diploma Education (Secondary), Member - Institute of Chartered Accountants

Felicity was appointed to the Board by the Minister for a three-month interim period on 26th October 2011, and then appointed for a three-year period on 21 December 2011. Felicity specialises in finance, superannuation and auditing, and is currently a partner in Sinclair Wilson Accountants and Advisors.

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JOE PIPERCHIEF EXECUTIVE OFFICERDiploma of Technical Teaching, Diploma of Vocational Education and Training Practice, Diploma of Frontline Management

As Institute CEO, Joe is an ex officio member of the Board. Joe started in the TAFE system in 1983 within the Engineering department at the Central Gippsland Institute of TAFE, where he held positions across all campuses, resulting in being appointed General Manager in 1993. In January 2007, he was appointed as Chief Executive Officer of South West Institute of TAFE. Joe’s strengths include community engagement and economic development in regional Victoria.

KIM SWEETNAMDIRECTORCadet-qualified journalist, management development qualifications from Rural Press Ltd and NSW Health.

Kim was appointed to the Board as a Ministerial appointee on 24 August 2009 for a period of three years as a member representing the Corangamite region. Kim’s area of expertise is in journalism and marketing.

JOHN VERHOEVENDIRECTOR

John has a wealth of experience in the engineering area, having worked in the industry for over 31 years, managing the company K.C. Errey Engineering in Cobden. His other areas of expertise include business, community engagement and primary production. John was co-opted to the Board on 25 February 2009 for a further two years, after his Ministerial appointment expired in August 2008; however his term was extended in February 2011, until such time as the Model Constitution comes into effect.

GREG WEARNEDIRECTORDiploma of Agriculture, Bachelor of Education, Master of Educational Administration, Graduate Diploma in Special Education, Trained Technical Teacher’s Certificate.

Greg commenced on the Board as a Ministerial appointee on 16 August 2010, representing the Shire of Moyne. Greg’s area of expertise is in Educational leadership, Organisational Development and Management Administration. Greg worked as a Senior Lecturer and Associate Professor at Charles Darwin University for six years, and prior to that, at Dhimurru Aboriginal Corporation as Executive Officer for five years. He also worked for 20 years at the Northern Territory Department of Education & Training as a principal and teacher.

STEVE GARNERDIRECTORFitter and Turner/Mechanical TechnicianSteve is the General Manager of Keppel Prince Engineering in Portland, a company he created over 35 years ago. Steve was appointed to the Board for three years on 24 August 2009 under Ministerial directive, however due to work pressure, he resigned from the Board in April 2011.

JULIE MYERSDIRECTORBachelor of Education – Secondary (Deakin University), Bachelor of Education – Post Grad: Ed. Admin (Melbourne University), Master of Education – Curriculum Studies, Ed. Program Graduate - Harvard Principal’s Center, Boston

Julie commenced on the Board as a Ministerial appointee on 16 August 2010, representing the City of Warrnambool geographical area. Julie is currently the Principal of Brauer College Warrnambool with her specialist area being in secondary education. Due to employment transfer, Julie resigned from the Board on 20 June 2011.

VICKIE WILLIAMSDIRECTORBachelor of Social Science, Certificate IV in Occupational Health and Safety, Certificate IV in Training and Assessment, Certificate IV in Employment Services, Certificate III in Fitness, Advanced Diploma of Business Management, Diploma of Training and Assessment Systems, Diploma of ManagementVickie commenced on the Board as a Ministerial appointee on 16 August 2010, representing the Shire of Southern Grampians geographical area. Vickie is currently the Manager of Aged and Disability Services, Southern Grampians Shire Council in Hamilton. Previously, Vickie worked for two years at Timbercorp, in PR and Communications. Due to work commitments, Vickie resigned from the Board on 18 May 2011.

STUDENT REPRESENTATIVENo student representative was elected in 2011.

2011 ANNUAL REPORT

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Board Structure

The Board comprised 15 Members. As at December 2011, eight Members were appointed by the State Government and six were co-opted by the Board, with the addition of the CEO. Among the Board Members were staff and student representatives. Board Members were appointed based on their knowledge, experience and industry expertise. They represented the geographical areas of Glenelg Shire, Southern Grampians Shire, Corangamite Shire, Moyne Shire and City of Warrnambool, and maintained a gender balance.

Board Structure chart

CEOJoe Piper

BOARD SECRETARYNell Repacholi

MINISTERHon. Peter Hall, MLC,

Minister for Higher Education and Skills

BOARD

Wayne Krause (Board President)Bill Vistarini (Vice President)

Julie Amor, Donna Ellis (Staff), Steve Garner, Bill Hewett, Sue Kilpatrick, Jennifer Lowe, Felicity Melican, Julie Myers, Joe Piper (CEO),Kim Sweetnam, John Verhoeven, Greg Wearne, Vickie Williams, Student Representative (Vacant)

INFRASTRUCTURECOMMITTEE

PROJECT CONTROL GROUPS

Finance Information Management Systems

Greener Government Buildings

ICT Governance Committee

Portland

John Verhoeven(Chair, Board Director)Wayne Krause(Ex-officio, Board President)Julie Amor(Board Director)Joe Piper(Ex-officio, CEO)Mark Fidge(Executive Manager)Robert Rutter(Institute Facilities Manager)Josh Hill(Information and Communications Technology Manager)Bryan Amarant(Elected Staff Member)Chris How(Co-opted Community Member)David Jones(Co-opted Community Member)Kevin Safe(Co-opted Community Member)

FINANCE COMMITTEE

Bill Hewett(Chair, Board Director)Wayne Krause(Ex-officio, Board President)Joe Piper(CEO)Jennifer Lowe(Board Director)Felicity Melican(Board Director)Kim Sweetnam(Board Director)Mark Fidge(Executive Manager)

EDUCATION & TRAININGCOMMITTEE

Bill Vistarini(Chair, Board Director)Wayne Krause(Ex-officio, Board President)Joe Piper(CEO)Amanda Hennessy(Executive Manager)Maurice Molan(Executive Manager)Donna Ellis(Board Director)Greg Wearne(Board Director)Scott Alderson(Register)Paul Oprean(Executive Manager)Jenny Madden(Executive Manager, and Institute Management Group Representative)Janene O’Connor(Centre Manager, Student Support)Bob Biggin(Centre Manager, Teaching, Training and Skills Development)Lu Butler(Teaching Staff Representative)Sandra Fitzgerald(Teaching Staff Representative)Pat Varley(Co-opted Community Member)

BOARD PRESIDENT’S COMMITTEE

Wayne Krause(Chair, Board President)David Jones(Immediate past Board President)Bill Vistarini(Board Vice President)Bill Hewett(Chair, Finance Committee)John Verhoeven(Chair, Infrastructure Committee)

AUDIT COMMITTEE

RISK MANAGEMENTCOMMITTEE

ANIMAL ETHICSCOMMITTEE

David Jones(Chair)Wayne Krause(Board President)Bill Hewett(Chair, Finance Committee)John Verhoeven(Chair, Infrastructure Committee)Bill Vistarini(Chair, Education and Training Committee)

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Board Committees

Over a period of time the Board has established a number of committees, which draw together the skills, knowledge and experience of Board Members. In 2011, these committees continued to assist the Board to meet its legal responsibilities to manage the Institute via sound corporate governance practices. These include the Audit Committee, Education and Training Committee, Finance Committee, Infrastructure Committee and Board President’s Advisory Committee.

Audit CommitteeThe main responsibilities of the Audit Committee were to:

• review and report independently to the CEO on the Annual Report and all other published financial information

• assist the CEO and the Board to monitor the effectiveness of various internal controls such as general operations, financial reporting and legal compliance

• determine the scope of the internal audit function, and ensure its resources were adequately resourced and effectively used, including coordination with external auditors

• oversee the effective operation of the Institute’s risk management framework

• review management processes associated with identifying business risks and exposures, and review and assess the adequacy of management information and internal control structures

• review the integrity of the Institute’s financial and external reporting mechanisms

• assist the Board to comply with the Institute’s statutory and fiduciary duties in relation to financial and other requirements.

Board President’s Advisory CommitteeThe main responsibilities of the President’s Advisory Committee were to:

• set the remuneration and employment-related benefits offered to the CEO, based on guidelines and directions from the Board, the relevant Minister, and comparative market data

• approve documentation for submission to the relevant Minister regarding remuneration and employed-related benefits offered to the CEO

• approve negotiated remuneration and employment-related benefits offered to the CEO.

Education and Training CommitteeThe main responsibilities of the Education and Training Committee were to:

• approve the issuing of qualifications, internal accreditation of educational programs, and the Institute’s scope of registration, educational policies and procedures

• make recommendations to the Board and the CEO regarding (but not limited to) educational planning, new teaching and learning initiatives, quality control of educational programs, and risk management

• receive reports on a range of educational and training matters such as enrolments, key performance indicators, accreditation processes, specific education initiatives, international projects, campus activities, quality assurance, traineeships, apprenticeships, VET in Schools programs, academic awards, and certification.

Finance CommitteeThe main responsibilities of the Finance Committee were to:

• ensure that the Institute’s financial systems are appropriately managed and that our financial position is accurately reported to the Board

• monitor the Institute’s investments, corporate image, legal contracts, other contractual arrangements, and legislative compliance

• provide timely advice on the financial impact of recommendations from other Board committees

Infrastructure Committee The main responsibilities of the Infrastructure Committee were to:

• ensure that the Institute’s infrastructure is adequate to support growth and development

• identify plant and equipment requirements

• provide guidance in property management, maintaining all buildings and infrastructure, purchasing property, and lease and licence agreements

• ensure appropriateness of occupational health and safety risk management strategies

• ensure information technology strategies are adequate in terms of service requirements and resource implications.

For specific projects approved by the Board, the Infrastructure Committee also received delegated authority to make decisions, establish committees and monitor specific progress regarding:

• appointment of campus planners, architects, and other consultants as required

• plans and specifications, tenders and contracts for approved capital works and consultancies within the financial guidelines as agreed by the Board

• plans and specifications, tenders and contracts for approved information and communications technology (ICT) projects, services and consultancies within the financial guidelines as agreed by the Board

• ICT governance, ensuring effective and efficient use of information and communications technology and enabling the Institute to achieve its ICT Strategy.

2011 ANNUAL REPORT

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Major achievements of the BoardDuring 2011, the Board provided guidance and ensured accountability during ongoing capital works projects. These projects have resulted in state-of-the-art facilities and advanced information technology capabilities. To provide governance, individual project control groups were established, and these groups reported to the Board via relevant subcommittees.

Key actions of the Board and its committees during 2011 included:

• endorsing 2012 Corporate Plan

• approving the Institute’s Performance Agreement with Skills Victoria

• reviewing and endorsing key internal policies

• endorsing the Greener Governments Buildings Project

• endorsing and refining Statements of Intent

• endorsing the acquisition of land for the Warrnambool Trade Training Centre.

The Board conducted a self-assessment process in April 2010, and continued to meet the expectations required of the Board’s constitution and the Education and Training Reform Act 2006. The Board was confident in facing the challenges of working with government and internal management to ensure the Institute remained a highly successful vocational education and training provider.

Member attendance at Board and committee meetings

COMMITTEE MEMBERSHIP AND MEETINGS ATTENDED

BOARD DIRECTOR POSITION BM ED&T IC FC AC

Wayne Krause President 7/8 5/8 4/6 8/10 4/5

Bill Vistarini Vice President 6/8 7/8 - - 5/5

Julie Amor Director 8/8 - 2/6 - -

Donna Ellis Staff Representative 7/8 - - - -

Felicity Melican Director 1/2 2/4

Steve Garner Director 0/8 - - - -

Bill Hewett Director 7/8 - - 9/10 4/5

Sue Kilpatrick Director 5/8 - - - -

Jennifer Lowe Director 8/8 - - 9/10 -

Julie Myers Director 1/2 - - - -

Joe Piper CEO 8/8 7/8 6/6 10/10 5/5

Kim Sweetnam Director 8/8 - - 8/10 -

John Verhoeven Director 8/8 - 6/6 - 5/5

Greg Wearne Director 4/8 6/8 - - -

Vickie Williams Director 0/2 - 0/2 - -

BM Board Meetings

AC Audit Committee

BPAC Board President’s Advisory Committee

ED&T Education & Training Committee

FC Finance Committee

IC Infrastructure Committee

Board remunerationDirector’s fees paid in 2011 totalled $36,060

Board development activitiesThe Board met seven times during 2011 for briefing sessions on various topics including major regional planning initiatives, corporate governance, committee agenda and performance monitoring.

Board President Wayne Krause attended the Victorian TAFE Association’s state conference and presidents’ network meetings, as well as several roundtable meetings with the Minister for Skills and Workforce Participation. He also assisted in preparing documentation for the strategic dialogue meeting with Skills Victoria during May and November, prior to his attendance at the meeting.

The Board assisted to develop the Institute’s 2012 Corporate Plan and 2012-2014 Strategic Plan. During this process, the Board was instrumental in aligning our direction with south-west Victoria’s regional planning strategies.

Board and committee meetingsThe Board met seven times during the year, including the Annual General Meeting held on 29 June 2011. Meetings were generally held bi-monthly, although meetings were held monthly in October and November, with an extraordinary board meeting in December.

Institute Committees met 37 times to review and monitor various aspects of the Institute’s operations.

During 2011, one Board Member declared a potential pecuniary interest in an issue discussed during Board meetings. A record of this declaration was made.

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AMANDA HENNESSY EXECUTIVE MANAGER BUSINESS

STRATEGY (Jan – Aug*)Graduate Certificate of Professional Education and Training, Diploma of Education and Training, Advanced Diploma of Business Management

Amanda was responsible for growing and improving the Institute’s education delivery and strategic partnerships. The position is also responsible for business excellence, research and development, communication, marketing, workforce development, human resources and the SMS project.

*From mid-August, a temporary re-shuffle of the Executive Team was made to accommodate Amanda Hennessy’s absence whilst on long serve leave. The Teaching and Learning portfolio was split to allow greater support to individual departments and projects.

PAUL OPREAN ACTING EXECUTIVE MANAGER TEACHING AND LEARNING (Aug-Dec)Trade certificate Electrical Fitter Mechanic; Post Trade Certificate Industrial Electronics; Diploma of Business (Frontline Management); Diploma of Teaching (Technical); Graduate Certificate in Management

Paul is responsible for Glenormiston College; Trade training facility at Caramut Road; Sherwood Park Campus; Trade and Technology Skills Department; Meat Training Australia and Food Primary Industries.

JENNY MADDENACTING EXECUTIVE MANAGER TEACHING AND LEARNING (Aug – Dec)Bachelor of Social Work – first year only; Bachelor of Arts in Education; Graduate Diploma in Special Education; Certificate IV in Workplace Training (Category 2); Advanced Certificate in Management Skills; Masters in Research

Jenny is responsible for the Portland and Hamilton Campus; and the following centres - Education and Early Childhood; Health and Community Services; Business, Hospitality and Service Skills; Arts and Teacher Training and Skills Development.

Executive Management Group

Day-to-day management of the Institute continued to be delegated to the Chief Executive Officer (CEO) and Executive Management Group (Executive). The CEO and Executive operated under a reporting and accountability framework. This framework monitored progress against targets established in the Board’s strategic plans.

JOE PIPER CHIEF EXECUTIVE OFFICER

Diploma of Technical Teaching, Diploma of Vocational Education and Training Practice, Diploma of Frontline Management, Member Australian Institute Company Directors

As an employee of the Board of Directors, Joe has significant authority to implement the Board’s long-term strategic directions and policies. He is accountable for the operational management of the Institute.

MAURICE MOLAN,EXECUTIVE MANAGER, TEACHING AND LEARNING (Jan – Aug)ACTING EXECUTIVE MANAGER, BUSINESS STRATEGY( Aug - Dec)Bachelor of Arts, Graduate Diploma of Education, Diploma of Frontline Management

Maurice provides leadership in student management and the provision of academic services. He is also responsible for managing the Institute’s contractual educational commitments.

MARK FIDGE EXECUTIVE MANAGER

CORPORATE SERVICESBachelor of Business (Accounting), Certified Practising Accountant (CPA)

Mark is responsible for providing and maintaining the Institute’s corporate services portfolio including facilities master planning, information technology, finance, and corporate communications, and occupational health and safety. The position also carries the responsibility of Chief Finance Officer.

2011 ANNUAL REPORT

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Institute Management Group

The Institute Management Group (IMG) supported Executive to achieve the Institute’s goals, targets and strategic directions. The group met monthly to set directions, approve policies and monitor Institute performance. The group also met informally each month in an open forum to share, discuss and communicate ideas and information relative to the efficient and effective operation of the Institute and its strategic direction.

Organisational Structure Chart

Institute Management Group

Executive Management Group

Specialist Staff

Accurate as at 31st December 2011

Leased Training Facility

EXECUTIVE MANAGER Business Strategy

Maurice Molan

HUMAN RESOURCES

ManagerGeorge Dus

STUDENT SUPPORT

ManagerJanene O’Connor

WORKFORCE EXCELLENCE

ManagerKevin Bennett

FACILITIES

ManagerRobert Rutter

FINANCIAL SERVICES

ManagerRobert Duynhoven

INFORMATION & COMMUNICATION TECHNOLOGY SERVICES (ICTS)

ManagerJosh Hill

ARTS

ManagerMarie Cook

GENERAL EDUCATION & EARLY CHILDHOOD DEVELOPMENT

Acting ManagerGary Dowie

HEALTH & COMMUNITY SERVICES

ManagerKen Radley

CHIEF EXECUTIVE OFFICER

Joe Piper

ACTING EXECUTIVE MANAGER Teaching and Learning (Education, Health, Business & Community Services)

Jenny Madden

EXECUTIVE MANAGER Corporate Services

Mark Fidge

INTERNAL AUDITOR

Peter King

RISK MANAGEMENTCONTRACT MANAGEMENT

FOOD & PRIMARY INDUSTRIES

ManagerRobert Graham

TRADE & TECHNOLOGY SKILLS

Acting ManagerLee Martin

ACTING EXECUTIVE MANAGER Teaching and Learning (Trade & Technology)

Paul Oprean

MEAT TRAINING AUSTRALIA

ManagerPaul Meredith

STUDENT MANAGEMENT RECORDS

ManagerScott Alderson

GLENORMISTON CAMPUS

Campus ManagerTBC

EXECUTIVE ASSISTANTElana Agnew

EXECUTIVE ASSISTANTErin Penny

ACTING EXECUTIVE ASSISTANTHelen James-Hill

OH&S OFFICER

Martin Kennedy

SUSTAINABILITY / GREENER GOVERNMENT BUILDINGS OFFICER

Rene Melis

INTERNATIONAL OFFICE

ManagerJohn Cook

BOARD SECRETARY

Nell Repacholi

BUSINESS HOSPITALITY & SERVICE SKILLS

ManagerLiz Waters

EXECUTIVE ASSISTANTTBA

ASSET MANAGEMENT PLANNING

SMS PROJECT OFFICER

Terry White

PORTLAND CAMPUS

Campus ManagerDavid Stafford

Area of Responsibility

HAMILTON CAMPUS

Campus ManagerBrian Kearney

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Students

Student Awards

State awardsVictorian Vocational Student of the Year: Lisette MillLisette Mill earned the coveted award of Victorian Vocational Student of the Year. Lisette completed a Diploma of Conservation and Land Management with the Institute in 2010. Her passion for the environment, combined with her willingness to learn and continue her journey of self-discovery, led to her success in this award. Lisette was also a finalist in the Australian Training Awards, Vocational Student of the Year category.

Institute awardsOutstanding Student Awards

Towards the end of the year, students were recognised for their outstanding achievements through a series of institute awards. The winners in each category were:

• Youth Achievement Award: Samantha Bandman, Victorian Certificate of Applied Learning (VCAL) Intermediate – Young Parents VCAL Program

• Outstanding Trainee Student: Julieann Fedley, Certificate III in Aged Care

• Outstanding Vocational Student: Bret Ryan, Diploma of Conservation and Land Management

• Outstanding Apprentice Student: John Leontiades, Certificate III in Food Processing - Retail Baking Combined

Centre based awards Our teaching centres also presented centre based awards to students who had excelled both academically and personally through the year.

Centre for Trade and Technology Skills • Outstanding Automotive Apprentice Student: Luke Weel

• Outstanding Carpentry Apprentice Student: Phillip Zentai

• Outstanding Cabinet Making Apprentice Student: Jason Watt

• Outstanding Electrical Apprentice: Nik Kedzia

• Outstanding Engineering Mechanical Apprentice: Patrick McMahon

• Outstanding Engineering Fabrication Apprentice: Andrew Wines

• Outstanding Plumbing Apprentice: Jeff Dufty

• Brian Smith Award: Jason Winnen

• Blackwoods Award: Nathanael Clay

• Brian Crichton Endeavour Award: Alvaro Grenfell

Centre for Business, Hospitality and Service Skills• Outstanding Third Year Apprentice: Chelsea Kerger

• Outstanding Second Year Apprentice: Sarah Millard

• Outstanding Vocational Studen: Jane Moloney

• Vocational High Achievement Award: Rachel Herron

• Outstanding Hairdressing VETiS Student: Kayla Dooley

• Verde Beauty Ambassador: Kate Smith

• Outstanding Retail Student: Elise Van De Burgt

• Outstanding Beauty Student: Erin Walker

• Outstanding Hospitality VETiS Student: Anna Trigg

• Outstanding Certificate IV Hospitality Student: Christopher Welsh

• Outstanding Diploma of Hospitality Student: Ellen Zuijdveld

• Outstanding Certificate IV Tourism Student: Ellie Wombwell

• Outstanding Diploma of Tourism Student: Amelia Smith

• Outstanding Certificate III in Hospitality (Commercial Cookery) Student: Samantha Waterfield

Sponsored student awards

Our education, business and community partners continued to show their support of our students through the provision of sponsored awards and scholarships.

• Deakin University Advanced Studies Award: Sara Napier

• First Year Apprentice Warrnambool East Rotary Award: Thomas Kleidienst

• Young Achiever Warrnambool East Rotary Award: Harry Pappas

• Encouragement Award Warrnambool East Rotary Award: Callum Boyer

• Peter Lucas Memorial Award: Laurene Deitrich

• Scope Galleries Professional Development Award: Jane Curtis.

• Customs House Professional Development Award: Shar Pridham

Deakin University Pathways Award

Warrnambool East Rotary Awards

Outstanding Student Awards

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Student Feedback

In 2011, the Student Engagement Survey reported Overall Learner Satisfaction (Average Domain Score) of 71 scale points compared to 77 in 2010. The percentage of students who agreed with the statement “Overall, I am satisfied with the training” increased from 93% to 95%.

During 2011, the Business Excellence team continued to develop and improve the quality of information reported via the Learner Engagement Survey, providing regular and focused feedback from our students to relevant areas of the Institute. This feedback continued to provide direction for further improving the ‘student experience’.

Student Contact Hours resultsSCH BY FUNDING SOURCE SCH

GOVERNMENT PROFILE EXCLUDES TRAINEE/APPRENTICES 1,386,580

GOVERNMENT CONTRACTED APPRENTICESHIPS/TRAINEESHIPS 615,951

FULL FEE PAYING 66,265

FEE FOR SERVICE

TAFE IN SCHOOLS 192,019

OVERSEAS STUDENTS 96,095

OTHER (INCL. INTERSTATE APPRENTICEHIPS, SHORT COURSES) 253,740

TOTAL 2,610,650

SCH BY CAMPUS

GLENORMISTON 259,873

HAMILTON 228,743

PORTLAND 285,023

WARRNAMBOOL 1,646,806

SHERWOOD 190,205

TOTAL 2,610,650

SCH BY DEPARTMENT/CENTRE

DEPARTMENT OF ARTS 120,643

CENTRE FOR TEACHER TRAINING AND SKILLS DEVELOPMENT 100,386

CENTRE FOR BUSINESS, HOSPITALITY, AND SERVICE SKILLS 538,454

CENTRE FOR FOOD AND PRIMARY INDUSTRIES 386,679

CENTRE FOR HEALTH AND COMMUNITY SERVICES 240,470

CENTRE FOR TRADE AND TECHNOLOGY SKILLS 511,029

CENTRE FOR EDUCATION AND EARLY CHILDHOOD DEVELOPMENT 487,825

MEAT TRAINING AUSTRALIA 225,164

TOTAL 2,610,650

Student Outcomes

The Institute received 13,591 student enrolments during 2011 and delivered over 2.6 million student contact hours (SCH). Skills Victoria funded 77% of SCH delivered, with the remainder funded by individuals, industry and non-Victorian governments under User Choice Agreements. This SCH figure represents our highest delivery to date in the region and reflects our strategic intent to continue growth in line with regional demand.

The Institute’s Warrnambool Campus and Sherwood Park Training Facility received approximately 70% of student enrolments while Glenormiston College, Hamilton Campus and Portland Campus received the remaining 30%.

The Institute cemented its plans to expand training opportunities for residents in remote and rural areas of south-west Victoria by establishing timelines for further maintenance and capital works at Glenormiston and Portland, and by continuing negotiations with RMIT Hamilton Campus for the use of shared facilities.

Strong growth was experienced in the Institute’s VCAL, children’s services, disability, health and community services programs, with strong representation across all campuses. Apprenticeships and traineeships continue to be a significant part of delivery, with 27% of SCH delivered to these students.

Deakin University Pathways Award

2011 ANNUAL REPORT

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Staff

Staff Awards

State awardsVictorian Disability Sector Awards: Finalist, Therese Dolman, Lifetime Achievement Award

Therese Dolman, teacher in General Education at Portland Campus, was a finalist in the Lifetime Achievement Award in the 2011 Victorian Disability Sector Awards. These awards recognise those who provide outstanding support, leadership and education to people with disabilities.

Therese has worked in the disability sector for more than 20 years. In the past five years she has focused on promoting the artwork of people with disabilities by coordinating art exhibitions for them. Therese’s inclusive approach to applied learning has provided opportunities for other student cohorts, including VCAL students who have helped organise the exhibitons.

Victorian Teacher/Trainer of the Year: Nominee, Donna Ellis, Teacher—Centre for Food and Primary Industries

Donna Ellis commenced employment with the Institute in 2002 and has been the Diploma of Horticulture Coordinator since 2008. Her exceptional skills as a mentor and trainer have also been utilised in VET in Schools (VETiS), general education and teacher training programs. Since entering her current role, Donna has reshaped and refocused the Diploma of Horticulture course, and in so doing, has increased student numbers by nearly 450%, with a 95% student completion rate. Her success as a teacher/trainer made her a worthy candidate for the Victorian Teacher/Trainer of the Year category.

Victorian VET Client Service/Support Excellence of the Year: Nominee, Carole Macpherson, Quality Officer for Traineeships and Apprenticeships—Centre for Student Support

As part of the Quality and Assurance team, Carole provides guidance and support to staff in relation to teaching administration procedures and best practice teaching methods. The objective of her role is to oversee quality processes in the delivery of traineeships and apprenticeships, and to develop a range of continuous improvement projects. Carole also helps induct new teaching staff who will be delivering traineeships and apprenticeships.

The strength of her character and her commitment to establishing support systems made her the perfect candidate for this category.

Institute awardsWayne Smith Fellowship (approximate value $12,000): Katrina Barnes and Marcia McCarthy, Teachers—Centre for Business, Hospitality and Service Skills

Katrina and Marcia travelled to Cambodia to attend the 3rd World Ecotourism Conference and have been able to apply the latest industry concepts to training delivery in hospitality and tourism. Their visit also included an eco-tour, where they experienced firsthand the practices used to sustain economies.

Higher Education Scholarships: Lorna Tan, Course Advisor—Centre for Student Support

Lorna completed the Graduate Certificate in Career Education and Development in November and can now offer comprehensive career development advice for our students and across the region.

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TAFE Development Centre awardsTAFE Teaching Fellowship (approximate value $10,000): Sue Esau, Teacher—Centre for Health and Community Services

Sue undertook the Certificate IV in Training and Assessment and Diploma of Vocation Education and Training Practice plus other professional development activities. These combined activities provided Sue with a strong network across the TAFE sector and enhanced her teaching skills in the nursing and community care field.

TAFE Specialist Scholarship (approximate value $5000): Robyn Gray, Education Pathways Officer— Centre for Student Support

Robyn commenced a Graduate Diploma in Career Development. This enhanced Robyn’s knowledge in study pathways for students and the latest trends in key subject areas. Robyn also worked with other members of the Centre for Student Support who were completing their Certificate IV in Career Development.

Other scholarships/awardsAustralian Government – Language, Literacy and Numeracy (LNN) Practitioner Scholarship Program: Bob Brill and Mick McCartney, Teachers— Meat Training Australia

Bob and Mick were both awarded scholarships in the Federal Government’s Language Literacy and Numeracy (LLN) Program to complete studies at Certificate IV in Language Literacy and Numeracy. Both teachers have used the course to develop their ability to assist students to complete LLN training in the workplace.

International Specialised Skills Institute Fellowship (approximate value $13,000): Rick Dunn, Baking Trainee Coordinator—Centre for Food and Primary Industries

Through this overseas fellowship, Rick travelled to Germany and completed the Diploma in German Baking. This has given him the skills to deliver the Certificate IV in Advanced Baking for the Institute. The Certificate IV qualification is intended to provide incentive for people to stay in their jobs and learn further skills.

Staff Development

Throughout 2011, the Institute continued to deliver a range of personal and professional development opportunities for staff, including qualification upgrades, management and leadership development programs, fellowships and research tours. Staff development activities and expenditure were monitored and approved by the Staff Development Reference Group. This group met regularly throughout the year to plan and review staff development requirements and activities, and to ensure these activities were consistent with strategic priorities. Applications for learning and development activities and events continued to grow across the Institute with numbers increasing by over 50% compared with 2010.

Learning & Development WeekThe Institute’s Learning and Development Week 2011 themed ‘Good to Great’ was attended by 80% of staff. A mixture of Executive presentations and keynote workshops, followed by interactive workshops, allowed the staff to engage with their colleagues and learn together in a positive environment.

Personal Engagement Plan (PEP)In 2011, the Personal Engagement Plan (PEP) process was finalised and implemented. The PEP process was designed to promote ongoing communication between staff, team leaders and managers. It was designed as a forum for staff to discuss a range of matters including achievements, roles, responsibilities, job design, career goals and progress toward the completion of designated tasks and projects.

Industry releaseThe Institute also implemented strategies for teaching staff to participate in industry release programs, helping them to maintain skills currency and ensuring compliance with the Australian Quality Training Framework (AQTF). Our staff industry procedures have recently been reviewed, revised and improved

Staff Feedback

During 2011, the Institute cemented its commitment to developing and improving staff feedback mechanisms to further embed a strong, values-based culture.

The annual People Matter Survey was conducted to seek feedback from staff. This survey was facilitated through the State Services Authority. The People Matter Survey collected data relating to staff perceptions about the values and principles that underpin workplace culture.

Fifty-four per cent (compared to 46% in 2010) of staff responded to the 2011 People Matter Survey. The Institute’s results compared favourably to similar organisations, with many factors rated in the top quartile. Overall Staff Satisfaction was recorded at 74% (compared to 68% in 2010).

Below is a sample from 2011 survey results:

• 100% of staff felt cultural background was not a barrier to success

• 98% of staff felt their respective work groups strived to achieve customer satisfaction

• 97% of staff felt disability and age were not barriers in their workgroups

• 95% of staff felt their workgroups strived for customer satisfaction

• 90% of staff felt the organisation actively supported ‘best practice’ as the basis for more effective programs

• 79% of staff saw South West TAFE as an employer of choice

(Source: People Matter Survey 2011, ‘Trend over Time’ and ‘Benchmark’ reports)

2011 ANNUAL REPORT

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Human Resources

Policies and proceduresThe Human Resources Department continued to support the operations of the Institute through the ongoing development, implementation, review and maintenance of a range of policies, procedures and processes relating to human resource management. The Institute’s pursuit of Employer of Choice status was the key driver for the Human Resources team to ensure its people management strategies were current, consistent with industrial requirements, and compliant with the following public sector employment principles:

• Employment decisions are based on merit

• Employees are treated fairly and reasonably

• Equal employment opportunity is provided

• Human rights, as set out in the Charter of Human Rights and Responsibilities, are upheld

• Employees have a reasonable avenue of redress against unfair and unreasonable treatment

(Source: Public Administration Act 2004)

The Institute endeavoured to ensure that internal policies, procedures and guidelines were regularly reviewed to ensure alignment with changed staffing arrangements and responsibilities. The objective of this was to comply with audit requirements and to promote the efficient and secure maintenance of human resources data, information and records.

Information management systemsThe Institute’s human resources information management system (Chris 21) underwent a number of updates during 2011. This was to ensure compliance with legislative requirements and to remain abreast of emerging technologies. The Institute’s ability to capture, record, securely maintain and report on human resource data remained strong.

Through an online Employee Self Service Kiosk, staff were able to view and update electronically stored personal information. This helped maintain the accuracy of human resource records and provided a user-friendly platform for staff to readily access relevant information.

During 2011, the Institute continued to implement upgrades to Chris 21, and commenced plans to improve the Staff Kiosk. The aim of this was to increase the efficiency of reporting for strategic planning purposes.

Industrial Relations

The Institute maintained its compliance with, and application of, the Enterprise Bargaining Agreements (EBAs) for both teaching staff and professional, administrative, clerical, computing and technical (PACCT) staff, to ensure that all staff had access to appropriate entitlements, terms and conditions.

The Human Resources department, Executive and Institute Management Group continued to monitor external policies and regulations relating to workplace issues. This enabled ongoing compliance under new legislative frameworks, in particular the National Employment Standards (NES) and the Fair Work Act 2009.

The Enterprise Bargaining Agreement (EBA) governing terms and conditions for PACCT staff reached its nominal expiry date during 2011. Negotiations with staff representatives were commenced to establish a new EBA to govern the terms and conditions of PACCT staff over the next three-year period. An ‘In Principal’ agreement was reached with staff representatives providing an overall net benefit to both the PACCT staff and the Institute. Through more contemporary terms and conditions, PACCT staff are to continue assisting the Institute to effectively meet client needs.

Before the EBA can be implemented, a formal approval process must occur, and this is expected to take place in 2012.

In support of the Institute’s commitment to staff, two internal consultative committees remained in place, and continued to meet regularly throughout the year to consider matters relevant to represented staff groups. These committees comprised two Institute management representatives and two members of the Australian Education Union and the National Tertiary Education Union. Discussions and negotiations resulting from these meetings continued to promote a positive and harmonious working environment.

Other disclosuresThe Institute made two ex gratia payments to Institute staff during 2011totally $7000.00.

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The Institute enjoyed an improved capacity to accurately report data and trends in 2011. This was the result of improvements in processes and the ability to capture relevant staffing information. Consequently, this improved the quality and efficiency of the services delivered to students and other clients.

Workforce Statistics

Based on a monthly average, the Institute employed the equivalent of 336.9 full-time staff during the 2011 calendar year. Fluctuations in staffing numbers from month to month were a result of regular staff movements, including new appointments, resignations, and casual assignments.

Staffing figures for 2011, including a breakdown by employment status, are represented in the table below:

2011 2010

TEACHING STAFF TOTAL EFT TOTAL EFT

ONGOINGFEMALE 60 49.4 55 44.6

MALE 80 75.9 87 84.3

FIXED TERM CONTRACTSFEMALE 18 12.7 13 9.5

MALE 22 20.1 7 5.8

SESSIONALFEMALE 94 14.7 94 12

MALE 71 10.1 67 7.1

TOTAL TEACHING STAFF 345 182.9 323 163.3

NON TEACHING STAFF TOTAL EFT TOTAL EFT

TAFE EXECUTIVE OFFICERSFEMALE 2 2 1 1

MALE 4 4 3 3

GENERAL STAFF - ONGOINGFEMALE 72 58.7 72 56.8

MALE 44 41.9 48 45.6

GENERAL STAFF - FIXED TERM CONTRACTFEMALE 25 19.9 23 18.8

MALE 10 9.8 9 8.1

GENERAL STAFF - CASUALFEMALE 102 13 121 8.7

MALE 23 4.7 37 2.8

TOTAL NON TEACHING STAFF 282 154 314 144.8

TOTAL ALL STAFF 627 336.9 637 308.1

Average Workforce fluctuations Institute Workforce Statistics

2011 ANNUAL REPORT

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BusinessAwards

In 2011, the Institute earned the coveted title of Victoria’s Large Provider of the Year. This triumph was outstanding and reflected the commitment and dedication of Institute staff. This award met the Institute’s strategic goal of becoming Victoria’s number one training provider in 2011.

The Institute went on to achieve a number of other accolades during the year, further highlighting the success of its teaching programs and achieving industry recognition at both state and national levels.

Victorian Training Awards: Large Training Provider of the Year This award highlighted the Institute’s excellence in delivery of vocational training at local, state, national and global levels. The Institute’s commitment to developing its people, systems and processes, alongside its allegiance to develop new partnerships and to build on the strength of existing relationships with communities and industries, secured its ‘No. 1’ status in a competitive environment. The prestigious award reaffirmed the Institute’s role as a leader within south-west Victoria’s thriving community.

Australian Training Awards: Finalist, Australian Large Training Provider of the Year The Institute was selected from a competitive field of state entrants as one of three finalists in the 2011 Australian Training Awards’ Large Training Provider of the Year category. The Institute was proud that its achievements in the vocational education and training sector were recognised at a national level. Through an on-site judges’ visit, the Institute showcased its programs, facilities and passion for teaching.

RACV Tourism Awards: Award for Tourism Education and TrainingWinning the RACV Tourism Award for Education and Training recognised the Institute’ Hospitality and Tourism Department’s achievements in providing professional training to over 120 hospitality and tourism businesses in the region. The dedicated team have provided vital support to local events and festivals through student placement programs. One particular event is the Fun4Kids Festival, which since inception, staff and students have played a vital role. Success in this competition has secured a nomination in the 2012 Qantas Australian Tourism Awards.

ATMA Awards for Excellence in Marketing: Best Marketing Campaign under $100,000 South West TAFE’s 2011 enrolment campaign, affectionately known as the ‘Hats Campaign’, was recognised for its innovative and successful implementation by winning an award for the Best Enrolment Campaign under $100,000 in the 2011 Australian Training Marketing Association Awards. The creative concept featured a variety of hats and used the slogan, ‘South West TAFE training… it’s whatever you want it to be.’ The campaign resulted in a 15% increase in enrolments and a significant traffic spike on the Institute’s website (45% increase). It was also accompanied by unprecedented attendance at course information sessions.

DEECD Early Years Award: Finalist, Award for Improvements in Parents’ Capacity, Confidence and Enjoyment of Family Life - FinalistThe Institute’s VCAL Young Parents Program was a finalist in the Department of Education and Early Childhood Development’s 2011 Early Years Awards (award category: Improvements in Parents’ Capacity, Confidence and Enjoyment of Family Life). This innovative program was recognised due to its success in helping young parents graduate with a senior secondary school certificate, while developing their parenting skills and providing supervised childcare in an adjacent classroom.

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The 2011 program offered flexibility with online study and project-based activities, and also included units from the Children’s Services training package to enhance young parents’ childrearing skills.

Victorian Training Awards

ATMA Awards for Excellence in Marketing

DEECD Early Years Awards

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2011 ANNUAL REPORT

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Quality and Business Excellence

In 2011 the Business Excellence (BE) team conducted learner, client and staff surveys for the Institute, with a focus on ‘delivering the student experience.’

The BE team continued to develop and improve the quality of information reported via an Employer Engagement Survey, which provided regular and focused feedback from employers about the Institute’s programs and services. This feedback continued to provide direction for improving the ‘employer experience’.

In 2011, the percentage of employers who agreed with the statement “Overall, we are satisfied with the education and training” increased from 90% to 95%.

The BE team also managed and implemented all staff development programs and engaged with staff to participate in a variety of development opportunities.

The BE team assisted in the preparation of various award applications, which resulted in outstanding results for the Institute (refer to the Business Awards section).

The BE team was supported by the Quality Assurance (QA) team. The QA team focused on quality in teaching and learning with specific responsibility for ensuring compliance with various frameworks and regulations including the Victorian Registration and Qualifications Authority (VRQA), Australian Quality Training Framework (AQTF), Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS), and the Education Services for Overseas Students Act 2000. To complement the QA team, an internal audit officer reported directly to the CEO.

New Initiatives

Education Pathways OfficersAs part of the Institute’s dedication to support its students in their study journeys, a team of Education Pathways Officers were established across all campuses, providing valuable support in the recruitment and retention of students.

Disability PlanIn 2011, the Institute reviewed and updated its Disability Action Plan following an extensive consultation process with internal and external stakeholders. This resulted in a greater awareness and cooperation from staff and students around the intent of the Plan and its objectives. The Disability Action Plan was implemented as an integral part of the Institute’s strategic planning framework.

With the review of the Disability Action Plan, the Institute gave its ongoing commitment to ensuring full and equal participation of people with a disability in the community.

Wurreker StrategyIn 2011, the Institute developed its Wurreker Implementation Strategy in partnership with the Victorian Government. The primary goal of this strategy was to improve education and training delivery for Indigenous students in order to achieve quality education, training and employment outcomes.

Industry Partners

During 2011, the Institute maintained significant working relationships with numerous industries and businesses. Staff strengthened these partnerships through designing and delivering training programs to meet clients’ needs. Formal industry reference groups were also nurtured, providing the Institute with direct links to advice and support in all areas of teaching delivery.

In line with these partnerships, the Institute continued to see success in a number of programs, including:

Racing

• Trackrider Talent Identification Program—developed and delivered in partnership with Racing Victoria and Warrnambool Racing Club. Students learnt first-hand from experienced teachers about correct techniques in riding racehorses on a racetrack, and utilised state-of-the-art facilities and resources at Glenormiston College

Electrical

• Solar Energy Training—a successful partnership with Middy’s Electrical Wholesaler helped create economic and environmental benefits for the south-west region. Students received the latest training in solar power installation and gained valuable hands-on experience in installing, fault-finding and connecting solar power

Food Processing and Agriculture

• CRF Colac Otway—a decade-long partnership with this meat processing and exporting company utilised in-house training to deliver specialist skill sets with a focus on OHS standards, regulatory compliance and industry qualifications

• Fonterra—tailored training programs with flexible delivery times were provided. Some of the programs included Level 2 First Aid, Confined Space Entry, Forklift Refresher Training, and Training for OHS Representatives

• Bulla Dairy Foods—the Institute encouraged Bulla Dairy Foods to be involved in the development and implementation of training courses, to ensure training was relevant and effective. Bulla representatives have recommended our training programs to other businesses

Engineering

• Kempe—Institute trainers consulted with this Portland-based aluminium smelting company and adapted courses to suit specific training requirements, providing specialised engineering workshops at Portland Campus

Healthcare

• Otway Division of General Practice— through consultation with local industry networks, the Institute designed a new, flexible qualification (Diploma of Practice Management) for medical practice managers aimed at enhancing the day-to-day running of workplaces. Areas of study included legal and ethical requirements, infection control, patient prioritisation, OHS and human resources

Horticulture

• The Institute delivered horticulture traineeships and apprenticeship training for Lake Mountain staff who were involved in rebuilding landscapes, parks and gardens as part of the Victorian bush fire recovery program

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Other

The Institute continued its commitment to developing and maintaining significant partnerships with a number of enterprises and industry bodies. These included:

• Alcoa

• AFL Sports Ready

• Challenge Meats

• Committee for Portland

• Don KRC

• Elders

• Frew Group

• JBS Australia

• Master Builders Association

• MC Herd Pty Ltd

• Moyne Shire Council

• Otway Health

• Seeding Victoria

• South West Healthcare

• Southern Grampians Shire Council

• Wannon Water

• Warakirri Dairies

• Warrnambool City Council

• West Wimmera Health Services

• Western District Employment Access

In 2011, the Institute registered two additional business names: Glenormiston College Horse Stud and Glenormiston College Racing Stable. This resulted in additional facility upgrades at Glenormiston, and the purchase of thoroughbred stallions. These improvements were strategically aligned with equine industry needs, and have enhanced the learning environment for horse management courses.

The Institute worked closely with Regional Development Victoria (RDV) and Regional Development Australia (RDA) to advocate government priorities, demonstrating the Institute’s strong long-term relationship with RDV.

Youth Programs

TAFE in SchoolsIn 2011, the Institute continued to be the major provider of TAFE in Schools programs, enrolling over 1200 students from year 10 upwards. The Institute serviced 42 secondary schools in south-west Victoria and beyond, with programs including:

VET in SchoolsVET in Schools (VETiS). Over 1000 students used the program to obtain Victorian Certificate of Education (VCE) or Victorian Certificate of Applied Learning (VCAL) subjects. The most popular choices were hospitality, building and hairdressing, with the remaining enrolments spread evenly across make-up, automotive, engineering, media, fashion, arts, electronics, equine, agriculture, community services, retail and furnishings.

The Institute continued to improve the accessibility of VETiS programs throughout the south-west, enabling students to engage in flexible training options, including face-to-face, online, on-the-job, in-school and block release.

A new program—The Vocational Experience Program—was designed and piloted in 2011 to meet the needs of year 9 students at risk of disengaging from school. Warrnambool and Hawkesdale Colleges participated in the pilot, and as a result of its success, the Institute is to deliver this program to 10 schools across the region in 2012. The students enrolled in selected units from Certificate I in Vocational Education and attended classes in three-hour blocks every week, to experience the TAFE environment and a variety of program areas.

Victorian Certificate of Applied Learning (VCAL)In 2011, the VCAL Young Parents Program, which ran from the Warrnambool Campus, received industry recognition as a finalist in the Department of Education and Early Childhood Development’s Early Years Awards. The program was nominated in the category for Improvements in Parent’s Capacity, Confidence and Enjoyment of Family Life.

The Institute also achieved much success through Glenormiston College’s involvement with VCAL students. The 2011 Corangamite Pathfinders Program students participated in an innovative project, which resulted in the renovation of a classroom at Glenormiston College. Students modernised an existing classroom and created an open-plan learning environment where they could study. The students embraced this project and worked as a team in the design and completion of the room, and were then able to showcase the results to their parents and the wider community. The students initiated the idea and received support from staff in developing the project.

The remainder of the Institute’s innovative VCAL programs provided students with hands-on, practical experiences as well as literacy and numeracy skills. Students had the opportunity to try out various trade areas, take part in community activities, and participate in weekly excursions. Students also engaged in practical work placements or supported workplace learning.

2011 ANNUAL REPORT

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Higher Education pathways

To maximise the availability of training programs and pathways in the region, the Institute continued its involvement in numerous partnerships with other education providers. During 2011, these partnerships were:

Deakin UniversityThe Deakin-TAFE Strategic Alliance involved joint initiatives between South West TAFE, Deakin University, Box Hill TAFE and Gordon TAFE.

The Deakin-South West Strategic Alliance involved a joint delivery partnership between South West TAFE and Deakin University.

The Deakin at Your Doorstep program was a highlight of these joint delivery partnerships. This program offered TAFE diploma students the chance to obtain an Associate Degree of Arts, Business and Science by completing two years of full-time study in Portland. The associate degree provides a pathway to a range of bachelor degrees at Deakin University, including commerce and primary education.

The Institute’s collaboration with Deakin University remains a priority and plans were commenced to deliver the Deakin at Your Doorstep program in Hamilton during 2012.

RMITThe agreement between South West TAFE and RMIT to collaborate on program delivery, especially in the Hamilton region, resulted in further negotiations to secure a formalised agreement for the use of healthcare facilities at RMIT campus in Hamilton. This will greatly benefit the Institute’s nursing and aged care students. This also provides the opportunity to initiate articulated pathways from the Institute to RMIT.

Charles Sturt UniversityThe Institute’s work with Charles Sturt University continued through the Australian Graduate Management Consortium. For south-west Victorian residents, this partnership provided the opportunity to obtain a university postgraduate management qualification, with the practical relevance for which the Institute is renowned.

Xuzhou UniversityThe program delivery partnership with Xuzhou University in China resulted in students travelling to Australia to study at the Institute’s Warrnambool Campus, and using the articulation arrangements with Deakin University to enter degree courses.

University of MelbourneGlenormiston College again hosted a group of veterinary science students from the University of Melbourne, who completed a week-long animal handling course.

Vocational Pathways

Partnerships with the following vocational education and training providers continued throughout 2011:

• East Gippsland TAFE—program delivery partnership and intellectual property agreement

• National Centre for Sustainability—collaboration with Swinburne TAFE division, University of Ballarat TAFE division, Sunraysia TAFE, and Challenger TAFE WA

• Yangzhou Polytechnic Institute—partnership with Yangzhou Polytechnic Institute in China to deliver accounting programs.

Internal systems

During 2011 a new Finance Management System was implemented alongside a consortium of TAFE pilot partners. The Institute was the first TAFE to implement the system.

A new Student Management Solution (SMS) system project also commenced. This system provided the Institute with improved ability to perform critical day-to-day business operations such as taking enrolments, recording assessments, finalising completions, monitoring funding and reporting on all aspects of student activity.

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International Operations

In 2011, the Institute’s International Office successfully managed onshore and offshore education programs, staff and student exchanges, cultural tours and onshore student support services. The International Office also provided advice to the entire organisation regarding international visa holder’s eligibility for training.

International activities continue to provide positive experiences for staff and students and enhance the cultural richness and diversity of south-west Victoria. Visits from overseas delegates, plus friends and relatives of international students, have supported business and tourism growth in the region.

In December, the Institute hosted a visit from the Deputy Minister of Education of Laos, Mrs Sengdeuane Lachanthaboun. The Deputy Minister was in Australia to undertake research on the Australian education system and visited the south-west to gain an understanding of regional education levels and processes. A special interest in vocational training led to an extensive tour of the Warrnambool Campus, visiting the Institute’s Hospitality, Electrical, Business and Computer Systems Engineering teaching areas. Further communication with the Deputy Minister is to be coordinated by the International Office in 2012.

PartnershipsThe Institute’s partnership with Yangzhou Polytechnic Institute (YPI) to deliver the Diploma of Accounting continued to grow strongly in 2011, with various teachers travelling to China to deliver training.

The long-term partnership with Xuzhou Normal University (XNU) saw students from China studying Australian qualifications, and some travelled to Australia for further study. The Institute received students from XNU to study at Warrnambool Campus, and some used the articulation arrangements with Deakin University to enter degree courses. Many of these young Chinese students have since settled in Warrnambool, or other parts of Australia, to pursue their careers.

One graduate from this program was employed by the Institute in 2011 as an International Student Support Officer, using her own experiences to help make the transition from China to Australia much easier for other students.

NetworksThe Institute was an active member of the Victorian TAFE International (VTI) network group, and the manager of the International Office, John Cook, was a member of the VTI Board. John also continued his membership with the Warrnambool City Council International Relations Advisory Committee.

Networks with the Malaysian Equine Council continued to develop in 2011. Discussions on delivery models continued, and training industry partners in Sri Lanka were secured with a view to securing 2012 enrolments.

The Institute continued its ground-breaking work as a member of a consortium that developed a new international qualification: the Vocational Graduate Certificate in Working Globally. The consortium included Box Hill Institute, Challenger TAFE (Western Australia), Adam Smith College (Scotland), Alfa College (Netherlands) and Silkeborg Technical School (Denmark). The qualification was scheduled for launch in 2012 and aimed to provide students with transnational education and work placement opportunities.

Overseas travelMaurice Molan, Executive Manager of Teaching and Learning, travelled to China and presented certificates to graduates of the Diploma of Accounting at YPI.

John Cook, Manager of the International Office, participated in networking and promotional support activities in Uruguay, Sri Lanka, Malaysia and China.

Jenny Best and Kathy Hall, teachers in the Centre for Business Hospitality and Service Skills, travelled to New Zealand to undertake professional development and networking opportunities.

Katrina Barnes and Marcia McCarthy, teachers in the Centre for Business, Hospitality and Service Skills, travelled to Cambodia as part of an internal scholarship to attend an ecotourism conference.

Onshore deliveryNinety-four international students were enrolled in onshore programs with the Institute in 2011. Countries represented included China, Sri Lanka, Thailand, Vietnam, Malaysia and The Netherlands. These students participated in English language, accounting, agricultural, hospitality, tourism and education study programs.

Offshore deliveryDuring the year the Institute continued to deliver training onsite at XNU and YPI in China. One hundred and eleven students graduated from offshore programs delivered to XNU and YPI.

INTERNATIONAL PROGRAMS INCOME

Offshore programs: $232,712

Onshore programs: $257,914

Total: $490,626

DelegationsDelegates from China visited the Institute during 2011 to participate in training, cultural and networking programs at Warrnambool Campus and Glenormiston College.

Quality and risk managementDuring the year, the Institute continued to comply with all recommendations from the 2009 Education Services for Overseas Students Act 2000 compliance audit, which extended the Institute’s registration to deliver qualifications to international students until 2015.

2011 ANNUAL REPORT

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CommunityAs an education provider and a custodian of major public assets, social responsibility continued to play a vital role in the Institute’s business. During 2011, the Institute empowered its employees to serve their communities by supporting them to take part in fundraising activities, public events, forums and steering committees. In addition, many students volunteered at local events and festivals as part of their course requirements.

In addition, the Institute sponsored many local events and festivals, and actively strived to strengthen partnerships in the community. Both staff and students gave their time to help promote and run these events.

Through staff activities, the Institute was represented on over 200 forums, reference groups and committees in the region.

Community Partners

In 2011, the Institute enjoyed partnerships with the following community organisations:

• South West Local Learning & Employment Network (LLEN)

• Glenelg and Southern Grampians LLEN

• South West Sustainability Partnership

• South West Academy of Sports

• South West Disability Network.

The Institute’s partnership with Glenelg and Southern Grampians LLEN has been strengthened through relocation of the network’s office to the Institute’s Portland Campus.

South West Academy of Sports continued to lease office space at the Institute’s Warrnambool Campus.

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Community Membership

During 2011, Executive and members of the Institute Management Group were active members of:

• South West LLEN Board

• Glenelg and Southern Grampians LLEN Board

• South West Sustainability Partnership

• Hamilton and District Skill Centre

• Southern Grampians Youth Network

• Indigenous Consultative Committee

• Committee for Portland

• Hamilton Structure Plan Committee

• South West Academy of Sports Board.

Community Involvement

The Institute’s strong community involvement enabled teachers to secure a wide variety of practical work experience opportunities for students. Teachers worked with various community partners, ensuring student learning was developed through organised programs, and partner organisation requirements were met. Student opportunities ranged from work placements to volunteering at world-renowned festivals and small community events or activities.

The Institute continued to place great value on its involvement with Warrnambool City Council’s multi award-winning Fun4Kids Festival. Since the event began in 1998, the Institute has played a pivotal role in its success and the partnership has provided valuable workplace experiences for many students.

Additional student workplace experiences in the community have included:

• Port Fairy Folk Festival (Port Fairy)

• Koroit Irish Festival (Koroit)

• One & All Festival (Warrnambool)

• Gnatannwarr Multicultural Festival (Warrnambool)

• Wunta Festival (Warrnambool)

• Games in the Gardens (Warrnambool)

• Sheepvention (Hamilton).

In 2011, Glenormiston College hosted the Great South West Dairy Awards and International Teams Show Jumping Challenge (attracting teams from Japan, Victoria and South Australia); Hickstead Event (show jumping and cross-country event); and a two-week agricultural program for primary school students. Glenormiston College boasts impressive agricultural and equine facilities, which is part of the attraction for many different user groups.

The Institute also supported community fundraiser events such as the Murray to Moyne cycling event, the Warrnambool Crossfit Fitness Challenge, and Relay for Life. Through these events, Institute staff raised money to support local community causes.

FUN4KIDS Festival

Murray to Moyne Cycling Relay

Portland Rotary Club Youth Pathways Award

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The OHS Committee met seven times during the year. Minutes of these meetings were forwarded to the Infrastructure Committee and the Institute continued to administer OHS issues within the context of its risk management framework. The following initiatives were implemented:

• OHS inductions for new staff

• training for OHS representatives

• first aid training

• influenza vaccinations.

In 2011, 90 OHS incidents were reported, 73 of which involved injury or illness. This represents an increase from 2010 when 84 incidents were reported, 60 involving injury or illness. However, the number of incidents requiring notification to WorkSafe in 2011 was seven, the same number as in 2010. Some positive trends in 2011 compared with 2010 were a reduction in the number of incidents at Hamilton Campus and Sherwood Park Training Facility, and a reduction in the number of incidents in some trade teaching areas including Automotive, Building and Engineering.

The South West WorkSafe premium rate for 2011/2012 notice period was 0.961%. Whilst this represented an increase from the 2010/2011 notice period, there was a corresponding increase in the rateable remuneration that is used to calculate the premium rate. As indicated in the table below, and for comparative purposes, the average 2011/2012 industry rate was 1.005%. The three-year performance rating for the Institute was 0.9561, which is 4.38% better than the average for the industries in which the Institute operated over the past three years.

Occupational Health and Safety

In 2011, the Institute was proactive in carrying out its fundamental responsibility for providing staff and students with a safe and healthy environment in which to work and learn.

The Institute’s Occupational Health and Safety (OHS) Committee undertook a major review to align practices with revised OHS laws in Australia. These practices were scheduled to be effective from January 2012.

The first significant change included the recruitment of a dedicated OHS Coordinator to assist with legal compliance and provide timely and accurate information to senior management.

Further change included the revision and subsequent recruitment of Health and Safety Representative (HSR) positions across the Institute.

The HSR roles cover:

• investigating health and safety issues

• consulting with management on health and safety matters

• carrying out inspections of the allocated workplace and provide reports of issues identified

• receiving information from management and external sources to assist with their occupational health and safety responsibilities

• being present where required at interviews between employees and management regarding occupational health and safety matters

• attending meetings of the OHS Committee (at least 75% in any year).

‘06/‘07 ‘07/‘08 ‘08/‘09 ‘09/‘10 ‘10/’11 ‘11/12

South West TAFE premium 1.00% 0.80% 0.74% 0.68% 0.81% 0.9561%

Weighted average TAFE sector premium 1.04% 0.88% 0.93% 0.99% 0.97% 1.005%

Total standard claims 2 1 3 5 3 4

ComplianceOccupational health and safety

FUN4KIDS Festival

2011 ANNUAL REPORT

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National Competition Policy

The Institute has adopted the Competitive Neutrality Policy under the guidelines of the Victorian Government’s Guide to Implementing Competitive Neutrality Pricing Principles, and associated documents.

The Institute has also developed and maintained a pricing model that ensures prices charged for business activities reflect all costs incurred, and that all advantages and disadvantages of government ownership be taken into account.

The Institute‘s pricing regime continued to meet the requirements of:

• National Competition Policy

• Victorian Government policies on competitive neutrality

• Ministerial Directions on Fees and Charges

• legislation and guidelines relating to the Goods and Services Tax (GST)

• guidelines, rulings and interpretations made by the Australian Competition and Consumer Commission (ACCC) on the National Competition Policy, fair trading and the implementation of GST.

Freedom of Information

The Institute is subject to the provisions of the Freedom of Information Act 1982 and employs a Freedom of Information Officer to ensure that the information it provides complies with the act and is provided in a timely and effective manner.

There were no requests for release of information under the Act during the 2011 reporting period.

Whistleblowers Protection

The Institute retained its policy in relation to the Whistleblowers Protection Act 2001, which covered the procedures staff may use to disclose any concerns in relation to the Act. The Institute provided staff with a contact officer to assist confidential disclosures.

No disclosures were made under the ACT during the 2011 reporting period.

Building and Construction

The Institute continued to provide and maintain high-quality facilities that:

• complied with the Building Act 1993 and the Disability Act 2006

• met acceptable occupational health and safety standards

• were environmentally sustainable

• met the expectations of students and staff

• respected the heritage of occupied sites.

A detailed Asset Management Strategy was provided under the auspices of the State Government’s Asset Management Framework. This contained a detailed service strategy within the context of the Victorian Government’s Securing Jobs for Your Future: Skills for Victoria reforms, including the Institute’s proposed asset investment program. This document was reviewed by the Institute, as per annual procedures, and was used to inform Skills Victoria’s Integrated Asset Management Plan for the TAFE sector on a rolling basis.

The Institute continued to employ a Building Code of Australia (BCA) Project Officer to ensure compliance with the Building Act 1993, Building Regulations 2006 and Building Code of Australia 2008. The BCA Project Officer was responsible for compliance issues in more than 100 buildings across all campuses, plus nine satellite campuses between Melbourne and Adelaide.

Significant building and maintenance activities in 2011 included:

• approximately $761,000 spent on building compliance and maintenance works

• ongoing refurbishment of classrooms to accommodate flexible working spaces.

45

Statement Of Compulsory Non-Academic Fees

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Warrnambool Campus Timor Street Warrnambool Victoria, 3280�

Glenormiston College 333 Glenormiston Road Glenormiston South Victoria, 3264�

Hamilton Campus 39 Hammond Street Hamilton Victoria, 330�0�

Portland Campus 154� Hurd Street Portland Victoria, 330�5

Sherwood Park Training Facility Princes HighwayWarrnambool Victoria, 3280�

ABN: 76 750� 969 979CRICOS Provider Code: 0�1575G

Postal AddressPO Box 674� Warrnambool Australia

Statement of compulSory non-academic feeS

The following compulsory non-academic fees and charges were levied in accordance with the Ministerial Directions on Fees and Charges.

2011 2010Student fees and charges incomeStudent Amenities Fees 259,334� 296,80�7

TOTAL INCOME 259,334 296,807

Student fees and charges expenditure Student services salaries and on-costs 24�9,214� 250�,874�Provision of student activities 23,259 4�7,74�9Contribution towards student services 4�5,0�4�9 30�,674�Contribution towards student facilities 2,4�94� 11,234�

TOTAL EXPENDITURE 320,016 340,531Surplus/Deficit for year ended 31 December 20�11 (60�,682) (4�3,724�)

Certification I certify that the information contained in this statement has been extracted from the accounting records of the Institute and that expenditure of funds is in accordance with the Ministerial Direction on Fees and Charges.

Chief Finance and Accounting Officer

2 March 20�12

2011 ANNUAL REPORT

46

2011 2010

$’000 $’000

NOTE A1 - OPERATING STATEMENT Note

Total Operating Expenses

Delivery provision and support activity A2 23,054 21,741

Administration and general services activity A3 6,314 6,221

Property plant and equipment services activity A4 7,466 7,337

Student and other services activity A5 1,399 1,391

Total Operating Expenses 38,232 36,690

NOTE A2 - OPERATING STATEMENT

Delivery provision and support activity

Salaries, wages, overtime & allowances 16,867 15,548

Superannuation 1,392 1,328

Payroll Tax 843 774

Other salary related costs 216 367

Consumables 1,386 1,285

Travel and motor vehicle expenses 639 740

Depreciation 1,035 994

Other direct delivery expenses 675 705

23,054 21,741

NOTE A3 - OPERATING STATEMENT

Administration and general services activity

Salaries, wages, overtime & allowances 3,785 3,644

Superannuation 320 296

Payroll Tax 191 169

Other salary related costs 69 102

Consumables 422 391

Communication expenses 527 587

Fees 162 111

Travel and motor vehicle expenses 234 125

Depreciation 48 51

Other expenses 555 743

6,314 6,221

Activity Table

47

2011 2010

$’000 $’000

NOTE A4 - OPERATING STATEMENT Note

Property plant and equipment services activity

Salaries, wages, overtime & allowances 1,401 1,251

Superannuation 117 115

Payroll Tax 72 71

Other salary related costs 19 35

Consumables 190 318

Equipment 785 740

Energy costs 541 536

Contract Services 592 302

Rent / leasing charges 217 309

Repairs & maintenance 998 1,135

Depreciation 2,417 2,260

Other expenses 118 267

7,466 7,337

NOTE A5 - OPERATING STATEMENT

Student and other services activity

Salaries, wages, overtime & allowances 700 609

Superannuation 55 54

Payroll Tax 37 33

Other salary related costs 9 14

Consumables 61 93

Depreciation 3 4

Other expenses 535 584

1,399 1,391

2011 ANNUAL REPORT

48

Risk Management Compliance

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RISK MANAGEMENT COMPLIANCE

The Institute has in place risk management policies and procedures that are consistent with Australian/New Zealand Risk Management Standard AS/NZ ISO31000:2009.A Risk Management Register is maintained by the CEO’s office, managed by the Institute’s Risk Management Committee, and monitored by the Institute’s Audit Committee, which met four times in 2011. In addition, nominated relevant risks are considered and monitored by the other Board Committees.

Attestation of compliance

We certify that the Institute has risk management processes in place consistent with the Australian/New Zealand Risk Management Standard, and an internal control system is in place that enables the Executive to understand, manage and satisfactory control risk exposures. The Audit Committee verifies this assurance and that the risk profile of the Institute has been critically reviewed within the last twelve months.

Chief Executive Officer

2 March 2012

Chief Finance and Accounting Officer

2 March 2012

Warrnambool Campus Timor Street Warrnambool Victoria, 3280

Glenormiston College 333 Glenormiston Road Glenormiston South Victoria, 3264�

Hamilton Campus 39 Hammond Street Hamilton Victoria, 3300

Portland Campus 154� Hurd Street Portland Victoria, 3305

Sherwood Park Training Facility Princes HighwayWarrnambool Victoria, 3280

ABN: 76 750 969 979CRICOS Provider Code: 01575G

Postal AddressPO Box 674� Warrnambool Australia

GLENORMISTON COLLEGE333 Glenormiston RoadGlenormiston SouthTerang Victoria 3264

HAMILTON CAMPUS39 Hammond StreetHamilton Victoria 3300

PORTLAND CAMPUS154 Hurd StreetPortland Victoria 3305

SHERWOOD PARK TRAINING FACILITYPrinces HighwayWarrnambool Victoria 3280

WARRNAMBOOL CAMPUS197 Timor StreetWarrnambool Victoria 3280

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PO Box 674Warrnambool Victoria 3280

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CONTACT US

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