Google Analytics –

Multi Channel Funnels

Prabhvir Sahmey November 26th,

2011

Background

A recently introduced feature is already gathering a lot

of attention on the web – the new multi-channel funnel.

Now the web marketer can track back and see where all

users are coming from, what are they doing on their

site and which web channels are assisting the

conversion process.

This gives attribution of the clicks the much needed

attention.

But does it really help solve the web marketer

challenge?

Details

Trivial questions such as - what role did prior website referrals, searches and ads play in

that conversion? How much time passed between the visitor's initial interest and his or her

purchase? – can now be answered.

Google Analytics sets up a 30 days cookie window to track each of the online conversion

channels and reports them in easy to read graphs and charts.

It not only builds the click path but also how much each of the clicks contributes to the

final conversion, termed as – assisted conversions.

Setting it up on your Google Analytics account is simple. You need to ensure the following:

1. You have setup Goals or Ecommerce Tracking is enabled.

2. Ensure that your campaigns are tracked properly by using GA Tracking codes.

Currently the data is only available for the last 2 months; but moving forward Google plans

to provide data from Jan 2011 onwards.

Implications

We can argue that this helps complete the assisted / path to conversion conversation.

However Google Analytics Multi Channel Funnel does not track your impressions being

served via your online media plans. Thus, the tool is great at building the click path; but

lacks the ability to augment data from exposed users – where did the user see your ad;

what channel, etc.

If you are interested in the greater attribution, Mindshare brings on board the expertise to

leverage data insights with business models, online (Click & Exposed) media attribution –

which takes digital media marketing to a new dimension. Reach out to your Mindshare

partner to get ahead of the curve.