2010 state of the data center

2010 State of the Data Center

Global Results

DRAFT RESULTS – DO NOT DISTRIBUTE

Methodology

• Applied Research performed survey

• November 2009

• 1,780 worldwide enterprises

– Small enterprises(1,000-1,999 employees)

– Mid-sized enterprises (2,000-9,999 employees)

– Large enterprises(10,000+ employees)

2010 SOTDC - Global 2


Key findings

• Mid-size enterprises leading the way

• Data center getting more complex and harder to manage

• Security, backup and recovery, and continuous data protection key initiatives in 2010.

• Staffing and budgets remain tight

• Disaster recovery plans vulnerable



Mid-sized enterprises leading the way

• Faster to adopt new technologies

• More intense data center than large enterprises

– More expect major changes in 2010

– Focusing on staff more, growing training budget faster

– More applications



Mid-sized enterprises leading the way



Data center complexity

• One third say too many apps, data center too complex

• Half finding SLAs more/much more difficult and costly to meet

• Two thirds listed 10 or more key initiatives

• Half expect significant changes for 2010



Important Initiatives

• Most important initiatives in 2010:

– Security (83%)

– Backup and recovery (79%)

– Continuous data protection (76%)



Staffing remains tight

• Half of all enterprises are somewhat/extremely understaffed

– Networking, virtualization and security the most understaffed

• Biggest issues: Budget and finding qualified applicants

• 76% have the same or more open job requisitions this year



Disaster recovery plan issues

• Confidence in plan: 80%

• One third have a plan that is undocumented or needs work

• Not covered in existing plan?

– Cloud computing initiatives (41%)

– Remote offices (28%)

– Virtual servers (23%)

• One-third of enterprises haven’t re-evaluated DR plan in the last 12 months.



Symantec’s recommendations

• Solutions that support the heterogeneous data center.

• Deploy deduplication closer to the information source to eliminate redundant data and reduce storage and network costs.

• Stop buying storage by managing storage in a way that leverages new technology adoption

• Improve disaster recovery testing by evaluating and implementing testing methods which are non-disruptive.

• Deploy a single, unified platform for physical and virtual machine protection to simplify information management.



APPENDIX

Full slide deck (all questions)



Methodology

• Applied Research performed survey

• November 2009

• 1,780 worldwide enterprises

– Small (1,000-2,500 employees)

– Mid (2,500-5,000 employees)

– Large (10,000+ employees)

122010 SOTDC - Global


Global distribution

2010

Country Sample

United States 513 29.8%

Japan 150 8.4%

China 120 6.7%

Germany 120 6.7%

United Kingdom 100 5.6%

France 95 5.3%

Italy 75 4.2%

India 50 2.8%

Spain 50 2.8%

South Korea 50 2.8%

Canada 50 2.8%

Brazil 49 2.8%

Mexico 35 2.0%

Australia 50 2.8%

Malaysia 50 2.8%

Russia 45 2.5%

Singapore 30 1.7%

Netherlands 28 1.6%

Indonesia 20 1.1%

Thailand 20 1.1%

Philippines 20 1.1%

Nordics 15 0.8%

Poland 15 0.8%

South Africa 10 0.6%

Hungary 10 0.6%

United Arab Emirates 10 0.6%

Total 1780



Demographics



15%

23%

62%

0% 20% 40% 60% 80% 100%

1,000 to 1,999

2,000 to 9,999

10,000 or more

Q1: How many employees are in your company worldwide?


Company size


24%

15%

8%

7%

7%

6%

6%

5%

4%

3%

3%

3%

2%

2%

2%

1%

1%

1%

0% 10% 20% 30% 40% 50%

Technology

Manufacturing

Financial

Retail

Healthcare

Telecommunications

Education

Other

Transportation

Energy

Public sector

Insurance

Consumer

Automotive

Media

Hospitality

Online

Real estate

Q2: In which industry do you work?


Industries


80%

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Work for an IT department Work for a department that oversees IT

Q3: What is your role within the company?


Company role


22%

29%

49%

23%

15%

62%

0% 20% 40% 60% 80% 100%

IT: VP/SVP

IT: Director

IT: Manager

Q4: What is your job title?

2008

2009


Job title

DRAFT RESULTS – DO NOT DISTRIBUTE 192010 SOTDC - Global

Number of data centers

Q5: Roughly how many “data centers” does your

organization have?

Median 6 data centers


76%

64%

65%

57%

55%

84%

61%

52%

51%

41%

0% 20% 40% 60% 80% 100%

Recommend IT products/services purchased for a data center

Supervise employees who work for or on a data center

Authorize expenditures for a data center

Develop budgets for a data center

Approve budgets that include data-center expenditures

Q6: Which of the following, if any, do you do?Please check all that apply.

2008

2009


Tasks performed


Objectives



1% 1% 1% 1% 1% 1% 1% 1% 1% 3% 1%

30%

3% 3% 3% 3% 5% 5% 4% 5% 5%8%

6%

4%

14% 17% 18% 19% 20% 22% 23% 22% 22%

26% 32%

32%

28%

37% 35% 35%38% 37% 36% 35% 39%

33%34%

15%54%43% 43% 42%

37% 36% 37% 37% 33% 30% 27%19%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q7: What are your key GENERAL data center objectives for 2010?

1 - Absolutely unimportant 2 - Somewhat unimportant 3 - Average 4 - Somewhat important 5 - Absolutely important


General objectives


Changes planned

42%

48%

9%

0% 20% 40% 60% 80% 100%

Significant changes

Minor changes

Virtually no changes

Q8: How would you characterize the level of changes to the data center you are planning for 2010?


Specific initiatives

0% 1% 1% 1% 1% 1% 1% 1% 1% 2% 2% 2% 5% 4% 6%

32%

3% 4% 4% 4% 4% 4% 6% 4% 5% 4% 8% 8%10% 12% 11%

4%

14%17% 19% 24% 23% 24% 23% 26% 25% 25%

25% 26%

28% 29% 29%

33%

26%

33% 32%

40% 40% 38% 36% 35% 38% 38% 35% 38%34% 32% 31%

16%57%

46% 44%32% 32% 33% 34% 34% 31% 30% 30% 27% 23% 22% 22%

16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q9: Please rate the following SPECIFIC data center initiatives for 2010:

1 - Absolutely unimportant 2 - Somewhat unimportant 3 - Average 4 - Somewhat important 5 - Absolutely important


Cost-containment strategies

41%

44%

37%

26%

36%

17%

24%

12%

28%

24%

0%

13%

33%

0%

0%

0%

2%

48%

44%

44%

39%

39%

37%

36%

35%

33%

31%

29%

27%

26%

24%

22%

20%

1%

0% 20% 40% 60% 80% 100%

Cross-training IT staff

Increasing automation of routine tasks

Server virtualization/Server consolidation

Storage virtualization

Reducing data center complexity

Standardizing on fewer vendors

Storage resource management and/or storage tiering

Standardizing on cross-platform server/storage tools

Data center consolidation (elimination of entire data centers)

Reducing headcount

Outsourcing discrete IT functions

Chargeback to other business units

Centralizing standard solution stack definition

Private cloud computing

Hybrid cloud computing

Public cloud computing

Other (please specify)

Q10: Which of the following cost-containment strategies is your data center currently using?

Please select all that apply.

2008

2009


Staffing & Budget



Company IT size

Q11: Roughly how many people work in IT functions

or departments in your organization worldwide?

Median 240 people


Change in IT size

32%

49%

19%

0% 20% 40% 60% 80% 100%

More

About the same

Less

Q12: How does the number of people currently working in IT functions or departments in your organization

worldwide compare to last year?


Data center staff

Q13: What percent of your company’s IT staff works in

data centers?

Median 30%


Change in data center staff

27%

60%

13%

0% 20% 40% 60% 80% 100%

More

About the same

Less

Q14: How does the current percentage of your company's IT staff working in data centers compare to last year?


Skill sets – Change in size

1% 1% 0% 1% 0% 1% 1% 1% 1% 2%2% 3% 3% 3% 3% 4% 5% 5% 5%7%

26%30% 31% 31% 32%

32%35% 38% 40%

37%

35%

38% 34%37% 39%

39% 31%

35% 34% 32%

37%28% 32% 28% 26% 23%

29%21% 20% 21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Security Storage management

Networking Virtualization Systems management

Overall (entire data

center)

Microsoft Clustering Cloud computing

Unix/Linux

Q15a: How would you characterize your manpower capacity for each of the following data center skill sets?

1 - Rapidly shrinking 2 - Slowly shrinking 3 - Staying the same 4 - Slowly growing 5 - Rapidly growing


Skill sets – Size sufficiency

1% 1% 1% 2% 2% 1% 3% 1% 1% 2%5% 8% 7% 8% 7% 8% 9%

8% 7%11%

45%47% 48% 47% 49% 49% 47% 51% 53%

52%

34%32% 32% 29% 31% 29% 29% 29% 28% 24%

16% 13% 12% 14% 12% 13% 12% 11% 10% 12%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Overall (entire data

center)

Networking Virtualization Security Systems management

Storage management

Unix/Linux Cloud computing

Clustering Microsoft

Q15b: How would you characterize your manpower capacity for each of the following data center skill sets?

1 - Extremely overstaffed 2 - Somewhat overstaffed 3 - Just right 4 - Somewhat understaffed 5 - Extremely understaffed


Data center job requisitions

Q16: How many requisitions for data center jobs does

your company have open worldwide at the moment?

Median 10 requisitions


Data center job requisitions

27%

49%

24%

0% 10% 20% 30% 40% 50%

More

About the same

Less

Q17: How does the current number of requisitions for data center jobs open in your company worldwide compare to

last year?


Staffing problems

6% 9% 9%15% 18%

12%15% 15%

18%

22%

35%

37%43%

39%

36%

30%

25%

22%18%

14%

17% 14% 10% 10% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Finding adequate budget Finding qualified applicants

Staff training Retaining employees Employee retirement

Q18: How big or small is each of the following problems when your organization is trying to keep its data centers

staffed appropriately?

1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem


Productivity problems

7% 8% 8% 10%

39%15% 16% 17% 15%

8%41% 41% 41% 43%

36%

27% 24% 26% 22%

11%

9% 11% 8% 10% 7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Data centers have too many applications to

manage easily

Data centers are becoming too complex to

manage easily

Employees' skills tend to be too narrow

Employees' skills do not match the needs of their

positions

Other (please specify

Q19: How big or small is each of the following problems when your organization is trying to obtain the highest

productivity from its data center staff?

1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem


Data center budget

Q20: What is your annual budget for all of your data

centers worldwide?

Median $1,000,000


Data center budget

Q21: What is the percentage change for your data

center budgets over the past two years?

Median 10%


Data center budget

Q22: What is the percentage change for your data

center budgets over the next two years?

Median 10%


Data center budget

19%

18%

14%

12%

10%

0% 10% 20% 30% 40% 50%

Applications

Infrastructure

Facilities (i.e. Assets such as a Data Center or Computing room)

IT Service Assurance (i.e. Governance, Disaster Recovery, Security, Compliance)

Power costs

Q23: How have budgets in these specific areas changed over the past two years?


Data center budget

15%

15%

10%

10%

10%

0% 10% 20% 30% 40% 50%

Applications

Infrastructure

Facilities (i.e. Assets such as a Data Center or Computing room)

IT Service Assurance (i.e. Governance, Disaster Recovery, Security, Compliance)

Power costs

Q24: How will budgets in these specific areas change over the next two years?


How are you performing?

2% 2% 4% 3%7% 9% 7%

13%

45% 44% 46%44%

33% 32%32% 31%

13% 13% 10% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Attending to other projects (e.g., surprises)

Pursuing strategic initiatives Addressing routine data-center operations

Pursuing innovation/R&D

Q25: How well do you feel you are doing in each of these areas?

1 - Extremely poor 2 - Poor 3 - Average 4 - Well 5 - Extremely well


Outsourcing

57%

41%

39%

37%

29%

28%

17%

0% 20% 40% 60% 80% 100%

Using outside consultants

Using a managed service provider

Using an IT outsourcing vendor to completely outsource one or more data center functions

Using an IT outsourcing vendor to co-source one or more data center functions

Using "infrastructure as a service" for some things

Moving certain applications to "the cloud" (i.e., SaaS)

Using "platform as a service" for some things

Q26: What methods -- if any -- do you use to augment your internal staff's capacity in order to accomplish more than

you could on your own? Please select all that apply.


Outsourcing

2% 4% 7% 6% 5%11% 9% 12% 11% 8%3%

8%11%

8% 9%

12%11%

12%10% 12%

29%

30%27% 31%

36%30% 32%

28% 33% 34%

26%

37% 30%33%

30% 27% 28%

5%

31% 28%

40%

21%26% 22% 20% 21% 20%

42%

16% 18%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Access to expertise

Ease staffing challenges

Need for 24 x 7 coverage

Improve service levels

Want to focus on

core business

Lower overall cost

Mitigate security risks

Other (please explain)

Regulatory requirements

Predictability in expenses

Q27a: What factors influenced your decision to consider using outside consultants?

(Only asked of those who are at least exploring this tactic)

1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor


Outsourcing

3% 4% 5% 4% 5% 8%3% 4% 6%

35%

3%7% 7% 8% 8%

9%10% 9%

10%

7%

29%28%

32% 33% 33%31% 35% 36% 33%

30%

30%33%

34% 34% 29%33% 32% 33% 31%

17%34%

27%22% 20% 24%

18% 19% 18% 20%12%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Access to expertise




Lower overall cost



Want to focus on

core business



Q27b: What factors influenced your decision to consider using an IT outsourcing vendor to completely outsource

one ore more data center functions?(Only asked of those who are at least exploring this tactic)



Outsourcing

2% 4% 4% 4% 6% 4% 6% 8% 4%

41%

5% 6% 9% 8%10% 12% 10% 9%

9%

7%

29%30%

30% 33%30% 30% 32% 32% 36%

26%

30%32%

35% 32% 32% 31% 29%31% 31%

15%34%29%

22% 23% 22% 22% 24% 21% 20%12%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Access to expertise






Lower overall cost


Want to focus on

core business


Q27c: What factors influenced your decision to consider using an IT outsourcing vendor to co-source one ore more

data center functions?(Only asked of those who are at least exploring this tactic)



Outsourcing

3% 5% 4% 7% 5% 5% 6% 9% 6%

40%

6% 7% 10%11%

9% 10%11% 9% 12%

8%

31% 31%33%

31% 36% 34% 32% 32% 34%

25%

26%29%

30% 30% 30% 28% 30% 29% 27%

13%34%

28%22% 21% 21% 23% 20% 20% 22%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Access to expertise





Want to focus on

core business

Lower overall cost




Q27d: What factors influenced your decision to consider using a managed service provider?




Outsourcing

8% 8% 8% 7% 6% 7% 8% 7% 11%

44%

7% 8% 8% 9% 10% 11% 11%9%

11%

6%

27% 28% 29% 30% 31% 30% 30% 35%31%

25%32% 28% 25%

29% 32% 31% 30% 27%26%

14%26% 28% 30%

25% 21% 21% 21% 23% 21%11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Lower overall cost

Access to expertise





Want to focus on

core business



Q27e: What factors influenced your decision to consider moving certain applications to "the cloud" (i.e., SaaS)?




Outsourcing

9% 6% 7% 7% 9% 8% 6%12% 8%

42%

7%8% 10% 11% 9% 9% 10%

10%12%

7%

28% 31% 29% 28% 30% 31% 32%30% 34%

25%30% 30% 30% 30% 26% 27% 29%

27% 23%

14%26% 25% 24% 24% 27% 25% 23% 21% 23%

11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Lower overall cost


Want to focus on

core business

Access to expertise






Q27f: What factors influenced your decision to consider using "infrastructure as a service" for some things?




Outsourcing

9% 8% 9% 10% 11% 6% 6% 6%12%

44%

7% 6% 4%11% 9%

13% 11% 12%11%

4%

31% 34% 37%29% 31% 32% 35%

39%

41%

28%24%

29% 26% 27% 21% 22% 24%21%

18%

11%29%

23% 25% 23%28% 27% 25% 22% 18%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



Access to expertise


Lower overall cost

Want to focus on

core business





Q27g: What factors influenced your decision to consider using "platform as a service" for some things?




Outsourcing

44%

43%

41%

40%

38%

35%

35%

33%

32%

29%

5%

0% 10% 20% 30% 40% 50%

Server maintenance

Backup and recovery

IT service business-continuity

Storage management

Simple, non-strategic applications


Server virtualization

Automation of routine tasks

Email archiving

Strategic, mission-critical applications


Q28a: What kinds of tasks are you (or will you consider) outsourcing with outside consultants?



Outsourcing

48%

48%

46%

44%

41%

41%

40%

38%

36%

35%

4%

0% 10% 20% 30% 40% 50%


Backup and recovery

Server maintenance

Storage management


Email archiving






Q28b: What kinds of tasks are you (or will you consider) outsourcing with an IT outsourcing vendor to completely

outsource one or more data center functions?(Only asked of those who are at least exploring this tactic)


Outsourcing

47%

46%

46%

45%

41%

39%

39%

38%

38%

35%

4%

0% 10% 20% 30% 40% 50%

Server maintenance

Backup and recovery

Storage management



Email archiving






Q28c: What kinds of tasks are you (or will you consider) outsourcing with an IT outsourcing vendor to co-source

one or more data center functions?(Only asked of those who are at least exploring this tactic)


Outsourcing

42%

41%

41%

41%

40%

38%

37%

34%

34%

32%

5%

0% 10% 20% 30% 40% 50%

Backup and recovery

Server maintenance

Email archiving

Storage management








Q28d: What kinds of tasks are you (or will you consider) outsourcing with a managed service provider?



Outsourcing

44%

44%

41%

41%

40%

38%

38%

37%

37%

36%

5%

0% 10% 20% 30% 40% 50%



Backup and recovery

Storage management




Server maintenance


Email archiving


Q28e: What kinds of tasks are you (or will you consider) outsourcing by moving certain applications to "the

cloud?"(Only asked of those who are at least exploring this tactic)


Outsourcing

44%

40%

39%

38%

38%

37%

35%

34%

31%

31%

10%

0% 10% 20% 30% 40% 50%

Backup and recovery


Storage management


Server maintenance



Email archiving




Q28f: What kinds of tasks are you (or will you consider) outsourcing with "infrastructure as a service?"



Outsourcing

45%

44%

38%

37%

37%

34%

33%

33%

32%

31%

10%

0% 10% 20% 30% 40% 50%

Backup and recovery

Server maintenance




Storage management


Email archiving




Q28g: What kinds of tasks are you (or will you consider) outsourcing with "platform as a service?"



Outsourcing impact on satisfaction

5%

17%

48%

27%

3%

8%

19%

40%

30%

3%

0% 20% 40% 60% 80% 100%

Much less satisfied

Less satisfied

Neither more satisfied nor less satisfied

More satisfied

Much more satisfied

Q29: Over the past two years, how do you think the use of outsourcing has impacted internal users' satisfaction with

the organization's data centers?

2008

2009


Staff training budget

42%

39%

19%

33%

46%

21%

0% 20% 40% 60% 80% 100%

Increased

Stayed the same

Decreased

Q30: How has your budget for staff training changed in the last year?

2008

2009


Staff training budget

47%

34%

20%

38%

47%

15%

0% 20% 40% 60% 80% 100%

Increase

Stay the same

Decrease

Q31: How do you expect your budget for staff training to change in the next two years?

2008

2009


Staff training

69%

31%

71%

29%

0% 20% 40% 60% 80% 100%

Strategic

Tactical

Q32: Is the training and development of your staff viewed as strategic or tactical?

2008

2009


Service Levels



Metrics studied

73%

55%

55%

32%

2%

0% 20% 40% 60% 80% 100%

Performance

Uptime

Responsiveness

Data loss


Q33: Which of the following metrics do you use in the data center to measure formal service level agreements with

other parts of the organization specifying the level or nature of IT services expected?

Mark all that apply.


IT service expectations

0% 0% 0%5% 5%3% 3% 6%

7%

17%26% 29%

27%

51%

40%

47% 40%46%

33%24%

23%28%

21%

5%13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Performance Uptime Responsiveness Other (please specify) Data loss

Q34: Which best describes how the level of IT service expected by other parts of the organization is changing?

1 - Falling rapidly 2 - Falling gradually 3 - Neither rising nor falling 4 - Rising gradually 5 - Rising rapidly


IT service expectations

2% 2% 2% 4% 7%

13% 13% 14% 13%12%

39% 40% 41%44%

51%

35% 29%34% 28%

26%

11%16%

9% 11%5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Performance Uptime Responsiveness Data loss Other (please specify)

Q35: Is meeting the service levels demanded by other parts of the organization becoming easier or difficult?

1 - Much easier/less costly 2 - Easier/less costly 3 - Neither easier nor more difficult

4 - More difficult/costly 5 - Much more difficult/costly


IT service satisfaction

5% 5% 6% 6% 9%

18% 16%18%

14%15%

39% 42% 40%44%

40%

33% 35% 30% 29%32%

5% 2%6% 8%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Performance Other (please specify) Responsiveness Data loss Uptime

Q36: Does it seem that the users in other parts of the company are becoming more or less satisfied with the

level of service received?

1 - Much less satisfied 2 - Less satisfied 3 - Neither more nor less satisfied 4 - More satisfied 5 - Much more satisfied


Applications



Applications supported

46

10

10

10

8

5

5

0 10 20 30 40 50

Total apps

Off the shelf enterprise applications

Custom enterprise applications

Off the shelf departmental applications

Custom departmental applications

SaaS enterprise applications

SaaS departmental applications

Q37: How many applications do you support for your customers/users?

(Medians shown)


Growth in application use

1% 1% 3% 2% 3% 4%5% 7%8% 9% 7% 8%

45%44%

46% 50% 55% 54%

34% 33%30%

28%25% 24%

15% 15% 13% 11% 10% 11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Off the shelf enterprise

applications

Custom enterprise applications

Custom departmental applications

Off the shelf departmental applications

SaaS enterprise applications

SaaS departmental applications

Q38: How would you characterize the growth rate of each of these application areas?

1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly



21%

25%

30%

9%

11%

4%

0% 10% 20% 30% 40% 50%

Not being considered

Early discussion stages

Planning

Trial stage

Implementing

Implementation already completed

Q39: What is your involvement with private cloud computing?



53%

44%

43%

41%

36%

36%

35%

32%

25%

1%

0% 20% 40% 60% 80% 100%

Efficiency

Reliability

Reduce capital costs

Reduce operating expenses

Ease staffing issues

Green

Make it easier to add/remove infrastructure

Infinite scalability

Avoid over-provisioning


Q40: Why are you considering/using private cloud computing?



28%

23%

25%

10%

9%

4%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q41: What is your involvement with public cloud computing?



47%

42%

38%

38%

35%

33%

33%

32%

28%

1%

0% 20% 40% 60% 80% 100%

Efficiency

Reliability





Green




Q42: Why are you considering/using public cloud computing?


Cloud computing growth

1% 3%3% 4%

41%

48%

36%

32%

19%13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Private cloud computing Public cloud computing

Q43: How would you characterize the growth rate of each of these cloud computing areas over the next 12 months?

1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly


Servers



Server types

25

12

11

10

10

10

0 5 10 15 20 25 30

Windows based physical servers

Linux based physical servers

HP-UX based physical servers

IBM-AIX based physical servers

Sun Solaris based physical servers

Other types of physical servers

Q44a: For each of the following types of servers, roughly how many do you think your organization's data centers

have running worldwide in production?


Server types

10

10

8

7

7

6

0 2 4 6 8 10 12

Windows based physical servers

HP-UX based physical servers

Linux based physical servers

Sun Solaris based physical servers

Other types of physical servers

IBM-AIX based physical servers

Q44b: For each of the following types of servers, roughly how many do you think your organization's data centers

have running worldwide, not in production?


Server types

7%12% 9% 8% 9% 8%

12%

15%13% 13%

17%10%

52%44%

61% 62%61%

70%

23% 22%

14% 13% 10% 8%7% 6% 4% 4% 3% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Linux based Windows based Sun Solaris based IBM-AIX based HP-UX based Other types of physical servers

Q45: Do you expect the number of each type of server to decrease, stay the same, or increase in the next 12

months?

1 - Significantly decrease 2 - Somewhat decrease 3 - Stay about the same

4 - Somewhat increase 5 - Significantly increase


Types of CPU

70%

20%

10%

0% 20% 40% 60% 80% 100%

Intel

AMD

Other CPUs

Q46: What percentage of your organization's servers run each of these types of CPUs?


Types of CPU - Expectations

0% 3% 5%2%

7%10%

43%

56%

63%

27%

25%

15%28%

9% 7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Intel AMD Other CPUs

Q47: Do you expect use of these CPUs to decrease, stay the same, or increase in the next 12 months?

1 - Significantly shrink 2 - Somewhat shrink 3 - Stay the same 4 - Somewhat grow 5 - Significantly grow


Server utilization

60% 60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2008 Median 2009 Median

Q48: Overall, what would you estimate is your organization's average percent utilization of the capacity of

its data-center servers?


Server consolidation

13%

19%

29%

11%

23%

6%

17%

20%

30%

10%

18%

5%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q49: Which of the following best describes your data center's involvement with server consolidation?

2008

2009


Server consolidation

39%

55%

49%

25%

52%

61%

44%

20%

0% 20% 40% 60% 80% 100%

Servers in test/development environments

Servers in use that are relatively unimportant

Most of the important servers

Mission-critical servers

Q50: Which levels of servers are you considering consolidating? Please mark all that apply.

(Only asked of those who are at least in trial stages for server consolidation)

2008

2009



15%

17%

27%

13%

21%

7%

18%

18%

29%

11%

17%

7%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q51: Which of the following describes your data center's involvement with server virtualization/virtual-machine

technologies?

2008

2009



43%

39%

37%

35%

32%

32%

28%

27%

24%

21%

21%

1%

0% 10% 20% 30% 40% 50%

Efficiency

Reliability



Green

Free up rack space

Improve disaster recovery preparedness






Q52: Why are you considering server virtualization?



38%

36%

36%

32%

22%

20%

19%

18%

18%

17%

16%

9%

0% 10% 20% 30% 40% 50%

Microsoft Hyper-V

IBM Workload partitions (WPAR)

HP Integrity Virtual Machines

HP UX (Lpars, nPars, UX Vpars, Resource Partitions)

IBM LPAR (Dynamic LPAR, LPAR)

VMware ESX

Citrix XenServer

Sun Solaris LDOM

Oracle VM

Sun Solaris Zones/Containers

Virtual Iron

Xen (Sun, RedHat, Suse)

Q53: Which of the following server virtualization implementations is your data center considering? Please

select all that apply.



62%

53%

48%

48%

46%

44%

42%

38%

37%

34%

31%

1%

0% 20% 40% 60% 80% 100%

Efficiency



Free up rack space


Reliability

Improve disaster recovery preparedness



Green



Q54: Why are you using server virtualization?



61%

30%

N/A

25%

N/A

26%

16%

N/A

12%

N/A

18%

9%

50%

44%

40%

33%

30%

28%

22%

21%

19%

17%

17%

11%

0% 20% 40% 60% 80% 100%

Microsoft Hyper-V

VMware ESX





Sun Solaris LDOM

Oracle VM

Citrix XenServer

Virtual Iron



Q54a: Which of the following server virtualization implementations has your data center tried? Please select

all that apply.

2008

2009



47%

38%

31%

30%

26%

25%

24%

23%

22%

20%

19%

18%

0% 10% 20% 30% 40% 50%

VMware ESX

Microsoft Hyper-V





Oracle VM

Virtual Iron



Sun Solaris LDOM

Citrix XenServer

Q55: For each of the server virtualization types that your data center has tried, what percent of implementations are

in test/development environments?(Each type only asked of those who indicated that they have tried that

type of server virtualization)(Me



47%

38%

33%

31%

28%

25%

22%

22%

22%

19%

18%

17%

0% 10% 20% 30% 40% 50%

VMware ESX

Microsoft Hyper-V





Oracle VM


Virtual Iron

Citrix XenServer

Sun Solaris LDOM


Q56: For each of the server virtualization types that your data center has tried, what percent of implementations are

in production?(Each type only asked of those who indicated that they have tried that

type of server virtualization)(Medians shown)



20%

20%

13%

12%

9%

4%

3%

18%

65%

61%

49%

49%

44%

38%

28%

2%

0% 20% 40% 60% 80% 100%

Web applications

Database applications

Enterprise-application software (ERP, CRM, etc.)

Business intelligence, data mining or analytics

Messaging (email, IM, etc.)

Collaborative (scheduling, project management, etc.)

Transactional (sales, inventory, trading, etc.)

None; trial does not include applications yet

Q57: Which of the following applications is your data center running in a virtual environment?

2008

2009



19%

20%

10%

13%

8%

6%

4%

21%

53%

51%

46%

46%

41%

38%

29%

5%

0% 20% 40% 60% 80% 100%

Web applications






Transactional (sales, inventory, trading, etc.)

None; trial does not include applications yet

Q58: Which of the following applications is your data center moving to a virtual environment?

2008

2009


Data protection for virtual servers

29%

29%

27%

13%

36%

31%

20%

14%

0% 10% 20% 30% 40% 50%

Fast and/or granular recovery of data is biggest challenge

CPU impact during backup is biggest challenge

No significant challenges protecting virtual servers

Storage consumption from virtual server backup is biggest challenge

Q59: In regards to providing data protection for virtual servers, what are the challenges?

2008

2009


Physical server application difficulties

15% 13% 17% 17% 12%24%

24% 21%25% 25%

28%

29%

41% 46%40% 40% 42%

37%

17% 15% 14% 15% 15%9%

3% 4% 5% 3% 3% 1%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Troubleshooting application downtime

Single-pane of glass visibility across all high availability applications

High availability for end-to-end applications, across multiple tiers

(e.g. database, application, web)

Identifying configuration changes that impact

high availability

Rich and deep application

monitoring/awareness

Deployment/upgrade of high availability software/tools

Q60: Using the scale below, please indicate the degree of difficulty you experience in achieving the following goals

when providing high availability for applications on physical servers:

1 - Extremely simple/straightforward 2 - Somewhat simple 3 - Average

4 - Somewhat difficult 5 - Extremely difficult/not straightforward


Virtual server application difficulty

14% 13% 18% 18% 15%23%

28% 29%28% 26%

27%

28%

41% 41% 38% 41% 46%38%

15% 13% 13% 12% 10% 10%2% 3% 2% 3% 2% 0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Troubleshooting application downtime

Rich and deep application

monitoring/awareness

Identifying configuration changes that impact

high availability

High availability for end-to-end applications, across multiple tiers

(e.g. database, application, web)

Single-pane of glass visibility across all high availability applications

Deployment/upgrade of high availability software/tools

Q61: Using the scale below, please indicate the degree of difficulty you experience in achieving the following goals

when providing high availability for applications on virtualized servers:

1 - Extremely simple/straightforward 2 - Somewhat simple 3 - Average

4 - Somewhat difficult 5 - Extremely difficult/not straightforward


Infrastructure-as-a-Service

32%

18%

26%

10%

10%

4%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q62: What is your involvement with "Infrastructure-as-a-Service" (delivery of computer infrastructure as a service over the

Internet)?



44%

42%

35%

34%

33%

31%

30%

30%

29%

1%

0% 10% 20% 30% 40% 50%

Efficiency

Reliability





Green




Q63: Why are you considering Infrastructure-as-a-Service?(Only asked of those who are at least discussing IaaS)



16%

49%

32%

2%

1%

0% 20% 40% 60% 80% 100%

Growing quickly

Growing somewhat

Staying the same

Shrinking somewhat

Shrinking quickly

Q64: Is your involvement with Infrastructure-as-a-Service growing or shrinking?


Platform-as-a-Service

34%

18%

24%

9%

10%

5%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q65: What is your involvement with "Platform-as-a-Service" (delivery of computer platform as a service over

the Internet)?



100

43%

40%

33%

33%

33%

31%

27%

27%

27%

1%

0% 10% 20% 30% 40% 50%

Efficiency

Reliability



Green






Q66: Why are you considering/using Platform-as-a-Service?

(Only asked of those who are at least discussing PaaS)



101

20%

43%

33%

3%

1%

0% 10% 20% 30% 40% 50%

Growing quickly

Growing somewhat

Staying the same

Shrinking somewhat

Shrinking quickly

Q67: Is your involvement with Platform-as-a-Service growing or shrinking?


Storage



Storage capacity

103

218

100

67

56

0

50

100

150

200

250

Total Tier 1 Tier 2 Tier 3

Q68: In terabytes, what is the total storage capacity of all of your organization's data centers combined worldwide?

(Medians shown)


Storage utilization

104

50%

30%

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Tier 1 Tier 2 Tier 3

Q69: Overall, what would you estimate is your organization's average percent utilization of its data-center

storage?(Medians shown)


Storage growth

105

30%

20% 20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Tier 1 Tier 2 Tier 3

Q70: What is your estimated growth of storage over the next 12 months?

(Medians shown)


Applications and storage

106

34%

37%

36%

24%

0%

7%

19%

15%

27%

26%

24%

23%

23%

18%

18%

14%

0% 10% 20% 30% 40% 50%

Web applications





Multimedia

Transactional (sales, inventory trading, etc.)


Q71: For your overall organization, which two types of applications do you think are most increasing the need for

data-center storage? Please select up to two.

2008

2009


Storage budget growth

107

38%

30%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Storage hardware Storage management software

Q72: Describe the growth rate of your storage budget over the past 12 months.

(Medians shown)


Storage budget growth

108

30%

21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Storage hardware Storage management software

Q73: Estimate the growth rate of your storage budget over the next 12 months.

(Medians shown)


Storage vendors

Q74: What is the ideal number of storage vendors for

an organization of your size?

Median 5 vendors


Storage vendors

110

Q75: How many storage vendors do you have?

Median 5 vendors


Storage vendors

111

10%

38%

38%

12%

1%

0% 10% 20% 30% 40% 50%

Significantly increases the cost

Somewhat increases the cost

No effect

Somewhat decreases the cost

Significantly decreases the cost

Q76: How does having the number of storage vendors you currently have affect the price you pay for storage?


Storage network connection

112

7%

20%25%10%

19%16%

26%

20%20%

12%

14%17%

16%

16%

14%29%

12%8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Ethernet, IP, NAS Fibre Channel FCoE (Fibre Channel over Ethernet)

Q77: What methods do you employ to connect storage to your network?

1 - Do not use 2 - Planning to use 3 - Implementing now

4 - Use in a minor way 5 - Use moderately 6 - Use in a major way



113

17%

24%

28%

10%

16%

5%

21%

21%

28%

9%

14%

7%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q78: Which best describes your data center's involvement with storage virtualization?

2008

2009



114

49%

41%

37%

37%

36%

32%

30%

28%

25%

1%

0% 10% 20% 30% 40% 50%

Efficiency


Reliability


Scalability

Green





Q79: Why are you considering/using storage virtualization?

(Only asked of those who are at least discussing storage virtualization)



115

39%

63%

15%

51% 53%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Block-based File-based I don't know the difference between those two types

Q80: What kind of storage virtualization are you using? Check all that apply.

(Only asked of those who are at least discussing storage virtualization)

2008

2009



116

27%

62%

32%33%

71%

24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

The least important tiers The moderately important tiers The mission-critical tiers

Q81: Which of the below storage tiers is your data center considering vitalizing? Please select all that apply.

2008

2009



117

38%

29%

23%

18%

13%

14%

12%

9%

9%

49%

34%

33%

25%

24%

22%

16%

14%

5%

0% 20% 40% 60% 80% 100%

IBM SAN Volume Controller

EMC Invista

DataCore

FalconStor

F5/Acopia

HDS TagmaStore Universal Storage Platform

LSI Logic/StoreAge

Incipient NSP

Reldata 9200 gateway

Q82: Which storage virtualization appliances is your data center using or considering using? Please select all that

apply.

2008

2009


Storage resource management (SRM)

118

21%

21%

25%

11%

15%

6%

28%

20%

25%

9%

10%

7%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q83: Which best describes your data center's involvement with storage resource management (SRM) solutions?

2008

2009


Storage resource management (SRM)

119

0% 0% 1% 1% 1%2% 3% 4% 4% 6%

29% 31%35% 35% 35%

41%41%

39% 40% 37%

28% 25% 22% 20% 21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Simplified management of storage tiers

Automation Data deduplication Service Management Framework

Policy and compliance

Q84: How important are each of the following goals with regards to your decision to pursue SRM?

(Only asked of those who are at least discussing SRM solutions)

1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Extremely important


Data archiving vs. Data protection

120

Yes73%

No27%

Q85: Do you believe that data archiving is a separate process and function from data protection

(backup/recovery)?


Storage media

121

30%

30%

19%

15%

5%

0% 10% 20% 30% 40% 50%

Tape

Disk

Removable optical media

Flash


Q86a: Roughly what percent of your data-center backup goes to each of the following storage types?

(Means shown)


Storage media

122

30%

30%

20%

15%

5%

0% 10% 20% 30% 40% 50%

Tape

Disk

Removable optical media

Flash


Q86b: Roughly what percent of your data-center archiving goes to each of the following storage types?

(Means shown)


Storage media

123

2% 1% 2% 6% 10%5% 7% 6%

11% 5%

39%40% 43%

36%

54%

34% 29% 27% 25%

17%

20% 22% 22% 21%15%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Removable optical media Disk Flash Tape Other

Q87a: How is each storage type growing in backup usage in your data center?

(Each type only asked of those who indicated at least some of their backup going into that storage type)

1 - Significantly shrinking 2 - Somewhat shrinking 3 - Staying the same 4 - Somewhat growing 5 - Significantly growing


Storage media

124

2% 2% 2%6% 9%7% 8% 7%

9% 6%

38%42% 43%

40%

56%

33% 27% 29%26%

15%

19% 21% 19% 18%12%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Removable optical media Flash Disk Tape Other

Q87b: How is each storage type growing in archive usage in your data center?

(Each type only asked of those who indicated at least some of their archive going to that storage type)

1 - Significantly shrinking 2 - Somewhat shrinking 3 - Staying the same 4 - Somewhat growing 5 - Significantly growing


Data deduplication

125

24%

21%

23%

10%

16%

7%

29%

18%

24%

8%

12%

9%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q88: Which best describes your data center's involvement with data deduplication solutions for secondary storage

(e.g. backup, archiving, or disaster recovery)?

2008

2009


Data deduplication

126

46%

40%

39%

38%

37%

36%

33%

2%

0% 10% 20% 30% 40% 50%

Reduce cost

Increase data integrity

Improve Disaster Recovery preparedness

Increase backup and restore performance

Reduce storage capacity needs

Keep more data online

Reduce reliance or use of tape


Q89: Why are you considering/using data deduplication?(Only asked of those who are at least considering data deduplication)


Data deduplication

127

21%

32%

47%

34%

33%

33%

45%

36%

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

In the data center Remote offices Virtual servers

Q90: How will or did you prioritize your implementation of data deduplication? Rank from 1 to 3, where 1 is highest

priority.

1

2

3


Data deduplication

128

Source deduplication59%

Target deduplication41%

Q91: Which type of data deduplication adds the most value to your organization?


Data deduplication

129

Integrated in the backup application

26%

Both36%

Storage Appliances38%

Q92: How do you believe data deduplication should be deployed across your organization?


Continuous data protection (CDP)

130

24%

16%

22%

24%

34%

31%

18%

17%

0% 10% 20% 30% 40% 50%

Regular pre-defined snapshots

Replication of backup data

Instantaneous protection

Rapid succession snapshots

Q93: In your opinion, which of the following phrases best describes what continuous data protection (CDP) does?

2008

2009



131

21%

25%

23%

10%

14%

7%

27%

21%

25%

9%

9%

8%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q94: Which best describes your data center's involvement with continuous data protection?

2008

2009



132

54%

51%

45%

36%

31%

1%

0% 20% 40% 60% 80% 100%

Faster backups

Easier restores

Improved recovery point objectives

Reduce/eliminate backup windows

More granular restores


Q95: Why are you considering/using continuous data protection?

(Only asked of those who are at least discussing continuous data protection)


Replication technology

133

21%

18%

25%

11%

16%

9%

27%

18%

23%

11%

13%

8%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q96: Which best describes your data center's involvement with replication technology?

2008

2009


Replication technology

134

53%

51%

49%

42%

1%

0% 20% 40% 60% 80% 100%

Improve speed of recovery in the event of a disaster

Increased disaster recovery readiness

Reduce complexity of disaster recovery process

Eliminate or minimize the use of tape for disaster recovery


Q97: Why are you considering replication?(Only asked of those who are at least discussing replication)


Legal regulations on backups

135

Yes54%

No46%

Q98: Is your data center required by legal regulations to actively report on backups?


Challenges with compliance

136

25%

25%

22%

15%

11%

3%

0% 10% 20% 30% 40% 50%

Proving data is protected according to the stated policy

Finding data quickly for legal search, hold or restore

Encrypting the right data

Managing extended or changing retention periods

Getting employees to comply with policies


Q99: What is your biggest challenge related to compliance/legal requirements?


Storage-as-a-Service

137

29%

21%

21%

8%

14%

8%

40%

18%

21%

8%

8%

5%

0% 10% 20% 30% 40% 50%



Planning

Trial stage

Implementing


Q100: Which best describes your organization's involvement with internal "Storage-as-a-Service"

solutions?

2008

2009



138

46%

43%

37%

34%

32%

32%

32%

28%

27%

0%

0% 10% 20% 30% 40% 50%

Efficiency

Reliability




Green





Q101 : Why are you considering/using Storage-as-a-Service?

(Only asked of those who are at least discussing Storage-as-a-Service)


Disaster Recovery



Disaster recovery plan

140

6%

22%

33%

27%

12%

9%

23%

32%

26%

9%

0% 10% 20% 30% 40% 50%

Informal / Undocumented

Needs work

Average

Pretty good

Excellent

Q102: What is the state of your data center's disaster recovery plan (actions taken during an event)?

2008

2009



141

Q103: How confident are you in your organization’s

DR plan, where 100% is completely confident?

Median 80%



142

94%

6%

72%

28%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No

Q104: Have you reevaluated your disaster recovery plan during the last 12 months?

2008

2009



143

32%

22%

21%

16%

9%

0% 10% 20% 30% 40% 50%

Regulatory influence

Increased management awareness of DR risks

Customer or partner SLAs

Increased importance of IT to the business

Implementation of new technologies such as server virtualization

Q105: What were the reasons for reevaluating your disaster recovery plan?

(Only asked of those who have reevaluated their DR plans within the last 12 months)



144

Yes72%

No28%

Q106: Are remote offices covered by your data center's disaster recovery plan?



145

Yes77%

No23%

Q107: Are virtual servers covered by your data center's disaster recovery plan?



146

Yes59%

No41%

Q108: Are your cloud computing initiatives covered by your data center's disaster recovery plan?


Disaster recovery strategy

147

65%

39%

41%

35%

38%

36%

36%

24%

N/A

N/A

N/A

N/A

59%

44%

40%

38%

37%

34%

32%

27%

19%

15%

13%

8%

0% 20% 40% 60% 80% 100%

Restore from backup

Offsite backup

Replication of backup data

Automation

Local failover capability (server clustering)

Application hosting

Wide area failover capability (server clustering)

Backing up of virtualized environments

Software-as-a-Service




Q109: Which of the following tactics are employed in your data center's disaster-recovery strategy (including plans for maintaining high availability)? Please select all that

apply.

2008

2009


Disaster recovery transfer methods

148

8%16%

30% 33%

28%

50%

43%43%

64%

34%27% 24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Replication of backup data Electronic vaulting of backup data

Tape media with encryption Tape media without encryption

Q110: Which of the following methods do you use to move your data to your disaster recovery site?

1 - We don't do this 2 - Secondary or occasional method 3 - Primary method



149

7%

24%

19%

11%

21%

6%

6%

3%

3%

1%

0% 10% 20% 30% 40% 50%

Never

Once a year

Twice a year

Three times a year

Quarterly

Every other month

Monthly

Twice a month

Weekly

More than weekly

Q111: How often do you test your DR plan?



150

25%

41%

30%

3%

1%

0% 10% 20% 30% 40% 50%

Fully passed, no problems

We did well, only a few problems

Average

We did poorly, quite a few problems

We failed completely

Q112: What was the result of the last test of your DR plan?


Downtime incidents

151

2

4

0

1

1

2

2

3

3

4

4

5

In the past 12 months Ever

Q113: How many incidents has your organization experienced that caused downtime?



152

30%

45%

20%

4%

0%

0% 10% 20% 30% 40% 50%

Significantly well

Somewhat well

Neutral

Somewhat poorly

Significantly poorly

Q114: In general, how well did your plan work?(Only asked of those who reported at least one incident that caused

downtime)


Disaster recovery time

153

Q115: How long did it take – on average – to recover

from these incidents? (Only asked of those who

reported at least one incident that caused downtime)

Median 4 hours


Disaster recovery time – IT man hours

154

Q116: How many IT man hours did it take – on

average – to recover from these incidents? (Only

asked of those who reported at least one incident that

caused downtime)

Median 6 IT man hours


Disaster recovery cost

155

Q117: What was the cost – on average – to recover

from these incidents? (Only asked of those who

reported at least one incident that caused downtime)

Median $10,000


Application disaster recovery time

156

3

3

3

2

2

2

2

1

0 1 2 3 4 5

Enterprise application software (ERP, CRM, etc.)



Web applications



Transactional (trading, etc.)

Access to SaaS applications

Q118: If a disaster destroyed your organization's applications, how many hours would it take to return to

each to operation?(Medians shown)


Causes of downtime

157

43%

41%

36%

29%

8%

0% 10% 20% 30% 40% 50%

System failure

Application failure

Natural disaster

Human error

Malicious act

Q119: What are the leading causes of downtime for your organization?