2010 sla km murray and wheaton
DESCRIPTION
The Rise of the Knowledge LibrarianTRANSCRIPT
“The Rise of the Knowledge Librarian: Knowledge Sharing Strategies and Roles”
Art Murray, D.Sc.CEO
Applied Knowledge Sciences, [email protected]
SLA 201014 June 2010
Ken Wheaton, MLISWeb Services Librarian
Alaska State Courts Law [email protected]
©2010 Ken Wheaton and Art Murray
Outline
• What we already know about special libraries but don’t want to admit
©2010 Ken Wheaton and Art Murray
• What to do about it
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
Outline
• What we already know about special libraries but don’t want to admit
©2010 Ken Wheaton and Art Murray
• What to do about it
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
Traditional Corporate Library
Industrial Age
Automobile Industry
Globalization
High Labor Costs
Quality Sacrificed to Cut Costs
Lost Opportunities
Businesses Close High Unemployment
Outline
©2010 Ken Wheaton and Art Murray
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
• Yes, it really works!
What To Do About It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
See: www.sla.org/io/2009/09/743.cfm
What To Do About It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
Begin Transformation Consulting with Human Resources Department
Self Assessment Tools
Learn About Each Other
Focus on People’s Strengths
Cultural Diversity
What To Do about It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
Leadership
Vision and Mission
Match Library’s Mission with Organization’s Mission
Model for the Organization
Information Needs Assessment
What To Do about It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
“The Secret”
• A picture is worth a thousand words
• A diagram is worth a thousand pictures
• A story is worth a thousand diagrams
©2010 Ken Wheaton and Art Murray
Use the Organizational Chart to Understand Knowledge Flow
Mentoring
Storytelling ©Howard Terpning
Individual knowledge…
31
Is passed on to others…
32
And eventually spreads to the entire community…
33
A
B
C
“I havesomethingto share...”
“I wantto knowsomething...”
Connecting Knowledge Seekers and Sources
Shift focus from documents to knowledge
Current view (document-centric):
War stories
Out of sight
Critical knowledge is shared here
Folders and documentsForefront
Little, if any, critical knowledge
contained here e-mails and newsletters
Background
Knowledge begins to
emerge here
©2008 Applied Knowledge Sciences, Inc.
New view
(knowledge-centric):
Knowledge “nuggets”Forefront
Discussions begin here
Stories and lessons-learned
Background
are expanded here
Shifting the focus (continued)
Supporting data
Out of sight
and analyzed in-depth
here
©2008 Applied Knowledge Sciences, Inc.
Goals and Objectives
Alignment
Buy-In
Top Down Reporting
Problem Solving
Knowledge Gaps
Root Cause Analysis
Good Data
Value Stream Mapping
Visual Management
Visual Management
Shared Workspaces
50
Typical Workspaces - Physical
51
Typical Workspaces - Electronic
52
Typical Workspaces - Electronic
53
From Personal to Organizational Knowledge
My Desktop
My Stuff
My Junk
My Brilliance
My Jokes
My Resume
Personal Workspaces
Organizational Workspaces
Capabilities Processes, events
Communities of Practice
Communities of Interest
Best practices, broader issues, etc.)
Discussions begin here
Knowledge is developed and
vetted here
and published here
Alerts
SME LocatorDocument
Corpus
Search Tool
Project Management
Cross Functional Teams
Team Decisions
Learn from Failures
Knowledge Life Cycle
capture
Has the right knowledge been identified and captured so it can be reused and refined?
shareIs the right knowledge made available to those who need it, when they need it?
appl
y
Is the right knowledge being used consistently, in the right way?
©2009 Applied Knowledge Sciences, Inc.
Plan Execute
When Do People Need Access To Knowledge?
Review
Source: Greenes Consulting
Learn Before Doing
captureappl
y
share
Learn While Doing
captureappl
y
share
Learn After Doing
captureappl
y
share
Enabling Continuous Learning
Plan ReviewExecute
Learn Before Doing
Learn While Doing
Learn After Doing
Shared Lessons-Learned Portal/Workspace/Repositories
Shared Lessons-Learned Portal/Workspace/Repositories
Source: Greenes Consulting
Community (SME’s, peers, practitioners, etc.)Community (SME’s, peers, practitioners, etc.)
captureappl
y
share
captureappl
y
share
captureappl
y
share
Overcoming resistance…
“Resistance Is Futile”
© 2007 Applied Knowledge Sciences, Inc.
Why is everyone afraid to change?
Lack of knowledge!
Fear stifles innovation, and the primary cause of fear is …
©2009 Applied Knowledge Sciences, Inc.
Hides Problems
Deer in the Headlights Look
Hoarding
Disconnect
Departmental Silos
A Good Place To Start:
Instead of saying,“That’ll never work here”
©2008 Applied Knowledge Sciences, Inc.
Always say,“How can we make this work?”
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
Training
Knowledge Flow
Innovation
Knowledge Capture and Increased Profits
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
In summary…
What is the Message?
• Business as usual won’t work
• Transform yourself from a librarian to a “knowledge broker” and ultimately a knowledge enabler
• Be obsessive about:
• Knowing yourself
• Knowing your organization
• Applying “The Secret”
©2010 Ken Wheaton and Art Murray
So, what’s it gonna be?
This?
Or this?
One final word…
Do try this at home!
“You create the future by what you do right now”