2010 q2 analysis
TRANSCRIPT
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Customer NameIntradoName of ReportMonthly Status Reporteriod of Report01-Apr-2010 to 30-Apr-2010
Serial # Ticket # Task Description Severity Module Status
1 313107 Medium AR Closed
2 323136 Medium AR Moved to Customer Queue
3 334674 Medium OM Work in Progress
4 336040 High OM Closed
5 338338 Medium BOM Waiting on Customer
6 341159 Medium PO Closed
7 343140 High OM Work in Progress
8 347055 Medium ECO Closed
9 348302 Medium Projects Moved to Customer Queue
10 352084 High OM Closed
11 352625 Medium OM Waiting on Customer
12 354917 High Projects Waiting on Vendor
13 354993 Medium Projects Waiting on Customer
14 355983 Medium OM Closed
15 356059 Medium IB Closed
16 360325 High INV Closed
17 360652 Medium ASCP Waiting on Vendor
18 365845 Medium WiP Moved to Customer Queue
19 367138 High INV Work in Progress
20 367897 Medium Sys Admin Waiting on Customer
21 369501 Medium OM Closed
22 370880 Discrete component pick release Medium WiP Closed
23 371582 High INV Work in Progress
24 374726 High INV Closed
25 377809 Medium Sys Admin Closed
26 379404 High INV Closed
27 379406 High WiP Work in Progress28 379409 High WiP Closed
29 383911 High OM Closed
30 384145 Medium Waiting on Customer
31 384168 Medium OM Closed
32 384187 Medium Projects Work in Progress
33 384447 High OM Closed
34 385248 High ASCP Closed
35 386368 Medium PO Closed
36 387643 Medium PO Closed
37 387876 High MRP Closed
38 388710 High AR Waiting on Customer
39 389000 High Projects Closed
40 389694 High Projects Work in Progress
41 389946 High WiP Closed
42 390259 Pending shipping transactions High OM Closed
43 390294 High Projects Closed
44 390602 High WiP Moved to Customer Queue
45 390804 High OM Work in Progress
46 391041 Medium Moved to Customer Queue
47 391687 High OM Closed
48 391691 Medium OM Waiting on Customer
49 392082 Medium AP Work in Progress
50 392166 Medium PO Waiting on Vendor
invoices should go to the following
invoices from 1-Jul-09 to 31-Jul-09. Therece v ng e ema no ca on orac e
.
. ,
e approver approves roug ema
on rece ve ema no ca on rom
attached the exception report as wella one, e pac ng s we no pr n or
us ransac e e
used miscellaneous transactions,
- - ne em or e mon: serv ce ems w orm
All components have to be issued to thegenera e an e uyer as no ng o
an repa r or ers. now n e pas s e
m n max repor . p - . s
Same thing for the "inventory" and
analyst suggests Intrado apply either of
different on different screens at thepar num er n a wor or er. an no
a er a requ remen s are ou e n
correct currency has been selected andcon rac s a greye ou ye e su m erv.
to be changed. Please let me knowre g s go ng o a spec c accoun
914210horizontal plan (Advanced Supply chain
ays or more ear er, e rece v ng
n or er o mo y e
.'.
occur. ,
.
comm men currency ssue or pro ec
but all our jobs are now at the closed
. . .
has an incorrect address. The incorrectpr n e o ay are no pr n ng e sa es
repor s com ng over w e
.
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51 393250 High WiP Closed
52 393557 High ASCP Waiting on Customer
53 393639 Medium OM Closed
54 393764 High WiP Closed
55 394429 Medium OM Closed
56 394485 Medium PO Closed
57 395019 Medium INV Moved to Customer Queue
58 395570 Medium PO Closed
59 395660 Medium OM Moved to Customer Queue
60 395730 Medium OM Moved to Customer Queue
61 395842 Medium OM Work in Progress
62 395844 Medium OM Waiting on Customer
63 396512 Medium OM Waiting on Customer
64 397970 Medium PO Work in Progress
65 398605 Medium PO Closed
66 398751 High PO Waiting on Customer
67 399047 High Projects Closed
68 Meetings Meetings Meetings Meetings
69 Management
a e c ose once e scr p an
.
managemen mo u e. s no greye's nce en e n o comes ou an ,
PPSS-Purchase Item Template, please
days/warning" last week so the receiveran no c ange e sc e u e s p a e
got the new laptop last week. I tried to, ne num er an ave
"get the GL account charge to it....I'd
s, can you p ease move ou o an c ec was ssue an was u y
expenses reports. Andrea was not able
anagem anageme anageme
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Offshore Comments
1.5
Issue is assiged to Corp-Iconnect 2
3.5
1.5
1.75
2.75
6.25
8
OWC needs to be scheduled. 3.25
5.5
3.25
3.75
2.5
0
1
1.5
Response from Oracle is awaited 4.25
Issue scope was not clear 2
2.5
3.5
1.75
0.5
3
1.5
0
0.5
50.5
4
5.25
1.5
1.5
1.25
1
6.5
5
0
2.5
1.75
2.5
0.25
0.5
2.75
With Iconnect Engineering 1
5.5
With Different group 1
4
8
6
4.25
T meConsumed (in
minutes
T meConsumed in
Hours
ser response was
on any instance. Instead of user
thereafter transferred to Corp-
user, erea er ana ys s oo
esponse was awa e rom
,
scheduled.Assigned to Heather
confirm,she prefereed to discuss
this issue. Issue is not clear to
awaited form Intrado about
esponse was awa e rom
ccoun genera or wor ow
response was awaited from
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3
9.25
0.5
3.5
2.5
6
5.25
2.25
Not a long pending issue. 0.75
1
3.25
Needed approval of Heather 3
4.5
2
1.5
Needed more analysis 1
1
10
19.95
152.20
00
be created.Assigned to Iconnect
ac ne spec c ssue,
prov e exp ana on, esponse
Molly, she needed to check withee s more ana ys s w
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Customer Name IntradoName of Report Monthly Status ReportPeriod of Report
Serial # Ticket # Task Description Severity Module Status
1 334674 Medium OM Closed
2 343140 High OM Moved to Customer Queue
3 352625 Medium OM Closed
4 360652 Medium ASCP Waiting on Vendor
5 367138 High INV Work in Progress
6 367897 Medium Sys Admin Closed
7 371582 High INV Closed
8 379406 High WiP Waiting on Customer
9 384145 Medium Moved to Customer Queue
10 384187 Medium Projects Work in Progress
11 388710 High AR Closed
12 389694 High Projects Moved to Customer Queue
13 391691 Medium OM Closed
14 392166 Medium PO Waiting on Vendor
15 392082 Medium AP Work in Progress
16 354917 High Projects Closed
17 354993 Medium Projects Moved to Customer Queue
18 393557 High ASCP Closed
19 390804 High OM Closed
20 395842 Medium OM Moved to Customer Queue
21 395844 Medium OM Moved to Customer Queue
22 396512 Medium OM Closed
23 338338 Medium BOM Closed
24 397970 Medium PO Closed
25 398751 High PO Closed
26 400805 Medium Projects Closed27 400722 Medium PO Closed
28 401242 Medium PO Closed
29 393764 HIgh WiP Closed
30 401184 Medium AP Closed
31 402605 Medium PO Waiting on Vendor
32 360653 Low BOM Waiting on Customer
33 402856 HIgh WiP Waiting on Customer
34 404500 Medium OTL Work in Progress
35 404414 Medium ECO Work in Progress
36 404545 High PO Closed
37 404598 Medium OTL Closed
38 404808 Medium PO Closed
39 407816 High PO Waiting on Customer
40 407985 Medium iEXP Work in Progress
41 407946 Medium BOM Ackwnowledged
42 408329 Medium OM Waiting on Customer
43 408399 Medium Projects Waiting on Customer
44 Meetings Meetings Meetings Meetings
45 Management
- - - -
Can you please remove OM team from
I don't receive email notification from
I just transacted 106101856 the packing slip
The workbench is not exploding by supplier;
Min/Max report is not working again. I run it
Lately , many orders entered by me are
Min/Max report.Some items are not coming
Can not change requirements on the part
Oracle contracts are getting stuck in a sort of Serv.
We charge freight on certain invoices, mainly
This could affect close- could be urgent
Anne Marie Goyette has booked orders
SO 106102148, 106102152, 106202726
The following line items listed in the
When employees pick "small tools
Month-end - We did a pre-approved batch to
Month-end - A pre-approved batch was done
MRP not fonctionning properly.Past due POs
Lina Cannot able to cancel the open lines on
Please look at order number, 106900413, line
I need to be able to see tracking shipping
Ticket Description: Added lines to a
Organization Item Work in process tab Supply
PO=12078 is in "incomplet" status...I can't get
PO=11370, ordered qty:250, received 250
Project 2835 - when Chris Husted opens theThere is another "stuck" PO, PO # 8836. As
avid Cheong and I have both tried to "Return
Can not close jobsI am unable to run the request called:Supplier
PO=9130 created on 21-jul-09 can't be
Need query/Discoverer report that would: 1.
Issue was already raised in ticket 339626 that
Capitalized labor for an employee that is
ECO 953E: PO # 9131. Oracle is not allowing me to
Time card submissions by my direct reports
In AUTO CREATE, I used to see the
I am unable to receive in PO # 11941. The
Expense report 76841 - Status shows
Pegging information is not calculated for
Added lines to a sales order stay at "Booked"
Month-end projects: Again this month, there
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Offshore Comments
4.5
0.5
3.25
7.5
3.75
7.5
3
0.5
0.5
14
4
4.5
0.5
1.25
4.75
5.25
0.25
1
1
5.83
1
1.5
1.51
15
1.75
4.42
3.75
3.25
1.5
2.75
1
4
1.5
1.5
1
0.25
1
0.5
10.0019.95
142.45
TimeConsumed
(in minutes)
TimeConsumed in
Hours
No response from user.
TKT not in our
On 08 June Aniruddha has
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Customer Name IntradoName of Report Monthly Status ReportPeriod of Report
Serial # Ticket # Task Description Severity Module Status
1 360652 Medium ASCP Waiting on Vendor
2 367138 High INV Waiting on Customer
3 379406 High WiP Closed
4 384187 Medium Projects Work In Progress
5 392082 Medium AP Waiting on Vendor
6 402605 Medium PO Waiting on Vendor
7 402856 High WiP closed
8 404500 Medium OTL Work In Progress
9 404414 Medium ECO Waiting on Vendor
10 407816 High PO Closed
11 407985 Medium iExp Out of Zensar Queue
12 407946 Medium MRP Waiting on Customer
13 408329 Medium OM Out of Zensar Queue
14 408399 Medium Projects Waiting on Vendor
15 409121 Reset Apps Password for B Roriguez High Sys Admin Closed
16 409196 Medium Projects Out of Zensar Queue
17 409571 High Projects Closed
18 392166 Medium PO Out of Zensar Queue
19 393764 High WiP Closed
20 409939 High Projects Closed
21 414475 Medium OM Waiting on Vendor
22 415108 High OM Waiting on Customer
23 415279 High OM Resolved
24 415306 Medium Projects Closed
25 415478 Medium OTL Waiting on Customer 26 415832 Medium PO Out of Zensar Queue
27 415761 Medium OTL Waiting on Customer
28 416606 High WiP closed
29 416565 Medium WiP Resolved
30 NoTicket PO Req 13310 Medium PO Work In Progress
31 417230 Medium PO Waiting on Customer
32 343140 Medium OKS Waiting on Customer
33 416812 Medium OM Resolved
34 418990 High OM closed
35 noTicket Unable to create sales order Medium OM Waiting on Vendor 36 419398 Medium GL Acknowledged
- - - -
The workbench is not exploding by
Min/Max report is not working again. I
Can not change requirements on the part
We charge freight on certain invoices,
When employees pick "small tools
PO=9130 created on 21-jul-09 can't be
Issue was already raised in ticket 339626
Capitalized labor for an employee that is
ECO 953I am unable to receive in PO # 11941.
Expense report 76841 - Status shows
Pegging information is not calculated for
Added lines to a sales order stay at
Month-end projects: Again this month,
All the lines stay at "awaiting project
status and not at received
The following line items listed in the
Can not close jobsUnfortunately, these exceptions are not
The spares order #106202885 has been
Hi , these orders have been booked but
OM to AR process is not working. I am
Get the attached warning message when
: User is getting the error "TheI never received the new Java to install.
I am unable to access any DEF phase
uncosted transactions + failed close jobs.Part number description is not showing
PO # 9921 was cancelled in 2009. This
S Labbe received huge Amt of
so CANNOT BE BOOKED - Sales
CANNOT ATTACH DOCUMENTS IN
There are 7 group id that have been
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Offshore Comments
120 2.00
690 10.15
180 3.00
610 10.16
280 4.66
345 5.75
570 9.50
495 8.25
120 2.00
285 4.75
90 1.50
330 5.50
330 5.50
495 8.25
240 4.00
1395 23.25
480 8.00
315 5.25
135 2.25
225 3.75
240 4.00
195 3.25
120 2.00
135 2.25
90 1.50
105 1.75
30 0.50
Time
Consumed(in minutes)
Time
Consumed inHours
Issue cannot be replicated,
Issue cannot be replicated,
Root cause was to be
Solution given. User needs
Solution conveyed, Check
We don't have the
On TST the Notifications do
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Monthly Consumption
Apr-10 May-10 June-10
Hours Contracted 250 250 250
Hours Consumed 152.2 142.45 144.08
Hours Unutilized 97.8 107.55 105.92
Apr-10
0
50
100
150
200
250
300
250
152.2
97.8
Hours Contracted Hours Consumed
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May-10 June-10
250 250
142.45 144.08
107.55 105.92
Linear Regression forHours Consumed
Hours Unutilized
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Ticket Status
Status Apr-10 ay-10une-10Acknowledged 0 1 1
Open 0 0 0
Closed 34 21 13Waiting on Customer 11 6 7
Waiting on Vendor 3 3 7
Moved from Zensar Queu 8 6 5
Work in Progress 11 6 3
Grand Total 67 43 36
AcknowledgedOpen
Cl
0
5
10
15
20
25
30
35
40
0 0
34
1
0
1
0
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sedWaiting on Customer
Waiting on VendorMoved from Zensar Queue
Work in Progress
11
3
8
11
21
6
3
6 6
13
7 75
3
Apr-10 May-10 June-10
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Severity Chart
High Medium Low Grand Total
Apr Tickets 29 38 0 67
May Tickets 14 28 1 43
June Tickets 12 24 0 36
High
0
5
10
15
20
25
30
35
40
29
1412
Apr Tickets
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Medium Low
38
0
28
1
24
0May Tickets June Tickets
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Ticket vs Module
Module pr-10 ay-10une-10AP 1 2 1AR 3 1 0
ASCP 3 2 1FA 0 0 0
0 0 0ECO 1 1 1GL 0 0 1iExp 0 1 1
0 0 0INV 6 2 1MRP 1 0 1OM 21 9 7OTL 0 2 3PO 9 9 6
Projects 8 6 6SC 2 1 0Sys Admin 2 1 1BOM 1 3 0IB 1 0 0OKS 0 0 1WIP 8 3 5
Total 67 43 36
Discoverer
InstallBase
APASCP
Discoverer GL
InstallBase
0
5
10
15
20
25
1
3 3
0 0
1
0 0 0
6
21
2
0 0
1
0
1
0
21
0
1
0 0
1 1 1
0
1
Apr-10
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RP OTL
Projects
SysAdmin IB W
IP
1
21
0
98
2 21 1
0
8
0
9
2
9
6
1 1
3
0 0
3
1
7
3
6 6
0
1
0 0
1
5
ay-10 June-10
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Module vs Tim
Modules
AP 1 6.00 6.00 2 5.75 2.87 1 10.16 10.16
AR 3 6.00 2.00 1 0.50 0.50 0 0.00 0ASCP 3 14.50 4.83 2 4.50 2.25 1 2.00 2FA 0 0.00 0.00 0 0.00 - 0 0.00 0Discoverer 0 0.00 0.00 0 0.00 - 0 0.00 0ECO 1 8.00 8.00 1 2.75 2.75 1 8.25 8.25GL 0 0.00 0.00 0 0.00 0 1 0.00 0iExp 0 0.00 0.00 1 1.00 1.00 1 2.00 2Install Base 0 0.00 0.00 0 0.00 0 0 0.00 0INV 6 14.25 2.37 2 11.25 5.60 1 10.15 10.15MRP 1 0.00 0.00 0 0.00 - 1 4.75 4.75OM 21 62.00 2.95 9 18.25 2.28 7 40.25 6.7OTL 0 0.00 0.00 2 5.50 2.75 3 17.25 5.75
PO 9 31.25 3.47 9 21.75 2.41 6 17.16 4.29Projects 8 19.00 2.37 6 10.50 1.75 6 16.25 4.06SC 2 6.25 3.13 1 0.00 0 0 0.00 0Sys Admin 2 3.50 1.75 1 0.00 - 1 0.00 0Bom 1 1.75 1.75 3 5.00 1.67 0 0.00 0IB 1 1.00 1.00 0 0.00 - 0 0.00 0OKS 0 0.00 0.00 0 0.00 - 1 1.50 1.5
WIP 8 15.75 1.97 3 25.75 8.58 5 13.00 4.33
Apr-10Tickets
Apr-10Hours
Apr-10Avg/Ca
se
May-10
Tickets
May-10
Hours
May-10Avg/Ca
se
June-10
Tickets
June-10
Hours
June-10
Avg/Case
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ModulesADI
AP
AR
ASCP
ASCP/MINMAX
BOM
CRM
CST
Discoverer
ECO
ECO / WF
ENG
Engg
GL
i*Proc
IB
iExp
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INV
iProc
Meetings
MFG
MRP
OKS
OM
OM/PAOTL
PA
PO
Projects
SC
SYS
Sys Admin
WF
WIP
Meeting
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eModules / Hours
Module /Avg Time
AP
AR
A
SCP
FA
Discov
erer
ECO
GL
iExp
InstallB
ase
INV
MRP
OM
OTL
PO
Projects S
C
SysAd
min
Bom IB
OKS
WIP
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
Apr-10 Hours May-10 Hours June-10 Hours
A
P
A
R
ASC
PFA
Discoverer
EC
O
G
L
iExp
InstallBase
IN
V
MR
P
O
M
OTL
P
O
Projec
ts
S
C
SysAdm
in
Bo
m IB
OKS
W
IP0
2
4
6
8
10
12
Apr-10 Avg/Case May-10 Avg/Case June-10 Avg/Case
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Month-wise Tickets Closed
Month Tickets
April 34
May 21
June 13Total 68
April May June
0
5
10
1520
25
30
35
4034
21
13
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% of Tickets Closed
Month Tickets
April 50
May 49
June 36
Total 135
April May June
0
10
2030
40
50
6050 49
36
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Number of Tickets Handled
Month TicketsApril 67
May 43
June 36
Total 146
April May June
0
10
20
30
40
50
60
70
80
67
43
36
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Average Hours to Close Ticket
Month HoursApril 2.21
May 2.49
June 1.6
April May
0
0.5
1
1.5
2
2.5
3
2.21
2.49
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June
1.6