2010 facilities & destinations mid-market review

&FacilitiesFacilities

DestinationsDestinations

BEDROCK COMMUNICATIONS, INC.152 Madison Ave., Ste. 802, New York, NY 10016 2010

For Association & Corporate Meeting Planners

TM

F a c i l i t i e s o n l i n e : e s s e n t i a l n e w s , i n F o r m a t i o n & V e n u e s

F&D city Guide: Directory for association & corporate meeting Planners

F&D Mid-Market ReviewValue Destinations & the Planners who use themF&D Mid-Market ReviewValue Destinations & the Planners who use them

Fac

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Rhode Island Convention Center

Exhibition Hall and Grand Ballroom

Meeting rooms and pre-function space

Accommodations up to 5,000

Two parking garages

Dunkin’ Donuts Center - Providence

Seating for up to 13,000

Sky-bridge to the RICC

Luxury suites

Hospitality and meeting rooms

Veterans Memorial Auditorium

1,900 seats

National Register of Historic Places

Hospitality and meeting space

Whether you are a rock star, CEO, athlete or conventioneer, the Rhode Island Convention & Entertainment Complex has everything you need.

A Complex made simple

401.456.0200 [email protected]

SAVANNAHINTERNATIONAL TRADE& CONVENTIONCENTEROne International DriveSavannah, GA 31402Trade Center (912) 447-4000; (888)644-6822Savannah CVB (912) 644-6400; (877) 728-2662 FAX: (912) 447-4722www.savtcc.comwww.savannahvisit.comV.P/Sales Savannah Area CVB: Bill McKay (912) 644-6424

Snapshot: Located on the Savannah Riverwith panoramic views of the city’s famedHistoric Riverfront and eye catching ves-sels passing daily, the SMG-managedSavannah International Trade andConvention Center’s 330,000-sq.-ft.waterfront complex offers a vibrant andenjoyable atmosphere in a city so gracious-ly known for its hospitality.Meeting Space: 50,000 sq. ft. including13 meeting rooms; 4 board rooms;25,000-sq-ft. ballroom.

Exhibit Space: 55,000-sq.ft. MainExhibit Hall, 100,000 sq. ft. totalExhibit Space Theater: 367 fixed seatsTechnology: Internet service includesshared T-1 and full T-1 with up to 100 Mps; Voice, data, fiber optic,Distributed Television throughout facility, Simultaneous interpretive technology and full-service, in-houseaudio/visual support and video-teleconferencing.Food & Beverage: SAVOR is theexclusive food service contractor of the center.Hotel Rooms: 3,800 city-wide.Transportation: 20 minutes toSavannah International Airport.Attractions: Jepson Center for theArts; Jepson Center for the Arts; CityMarket; Savannah Theatre; MaryIngalls Glass Studio; MeinhardtVineyards & Winery; DiamondCasino, Pirates’ House restaurant; TheClub at Savannah Harbor Troon Golf& The Greenbrier Spa; Outdoor funincludes championship golf courses,deep sea fishing charters, HistoricDistrict offers entertainment venues,night life, and restaurants.See ad on page 49

GEORGIA

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74 Facilities & DestinationsThe Midwest

rate halls ranging from 100,000 sq. ft.to 200,000 sq. ft., 178,446 sq. ft. ofmeeting space; 80 meeting rooms easilyaccessible from exhibit halls; Roomssizes range from 600 sq. ft. to 33,000sq. ft.; a 27,400-sq.-ft. RiverviewBallroom; 21,600-sq.-ft. AmbassadorDining Room; 12,191-seat CoboArena; 20,525-seat Joe Louis Arena.Venue Features: Meeting roomsinclude telephone connections; soundsystems, fluorescent/incandescent lighting and local lighting controls.Convention/Guest Rooms: 2,000first-class rooms located in the down-town area the 1,300-room MarriottRenaissance Center.Transportation: The DetroitMetropolitan Airport and Detroit CityAirport are located within 30 minutesof the Center.Attractions: Dozens of

nightclubs, restaurants, casinos and a dynamic downtown district.

MICHIGAN

COBO CONFERENCE/EXHIBITION CENTEROne Washington Blvd.Detroit, MI 48226Ph: (313) 877-8777 Fax: (313) 877-8800www.cobocenter.comExecutive Director: Glenn Blanton

Snapshot: The 2.4-million-square-footcomplex, located on the bank of theDetroit River, is the centerpiece of down-town Detroit’s Civic Center. CoboCenter offers convenience, comfort, serv-ice reliability and fine food. Cobo isdesigned so that the four exhibit halls(Wayne, Oakland, Macomb and Detroit)and corresponding meeting rooms canoperate as individual zones or in combi-nation. Cobo Center also boasts one ofthe largest contiguous exhibit floor spacesin North America and two adjacent are-nas.Meeting Space: 2.4 million sq. ft. ofoverall space, including 700,000 sq. ft.of Exhibit Space (600,000 sq. ft. ofcontiguous space on one level); 5 sepa-

MEET MINNEAPOLISTHE OFFICIALCONVENTION +VISITORS ASSOCIATION 250 Marquette Avenue South, Suite 1300Minneapolis, MN 55401(612) 767-8000; (800) 445-7412FAX: (612) 767-8001 www.minneapolismeetings.comVP of Convention Sales: Kevin Lewis

“There’s no place quite likeMinneapolis”Snapshot: It’s a city of amazing con-trasts and combinations. Where downhome people meet uptown style. Wherebelow zero temperatures meets aboveaverage intelligence. Where modernglass architecture meets outdoor greenadventure. Where every season, everyart and every type meet in every possi-ble way. We want everyone to MeetMinneapolis, and see firsthand what anamazing place this is.Main Convention Space: TheMinneapolis Convention Center fea-tures 480,000 sq. ft. of exhibit space, 87

meeting rooms a 28,000-sq.-ft. ball-room and a 3,400 fixed-seat, state-of-the-art auditorium.Other Meeting Space: HiltonMinneapolis (connected via Skyway tothe Minneapolis Convention Center)features 74,000 sq. ft. of function spaceincluding a 25,000-sq.-ft. foot ball-room, a 7,400-sq.-ft. junior ballroom,and the Hilton Meetings Conrad space;Walker Art Center (flexible indoor andoutdoor space); Mill City Museum(Meet within a National HistoricLandmark - the Washburn A Mill)Guthrie Theater (the 3-theater com-plex; Minneapolis Public Library (con-ference rooms, boardrooms and audito-rium); Minneapolis Institute of Arts(Special event spaces include the newGraves Reception Hall.)Services: Meet Minneapolis provides afull range of meeting services, includingturnkey housing programs for reservingand managing room blocks; one-of-a-kind on line Registration Services; onsitestaff in registration and informationbooths; full-service Meeting Planning.Attractions: Hennepin AvenueTheatre District; Mall of America,Nicollet Mall; Restaurants include LaBelle, Chambers Kitchen andWolfgang Puck’s 20.21.

MINNESOTA

SALINA BICENTENNIALCENTER800 The MidwayP.O. Box 1727Salina, KS 67402-1727(785) 826-7200; (888) 826-SHOWFax: (785) 826-7207Manager: Keith Rawlingswww.bicentennial.org

“Mid America’s Meeting Place”Snapshot: The Bicentennial Center inSalina, Kansas qualifies as one of themost versatile public assembly facilitiesin the Midwest.Meeting Space: More than 45,000 sq.ft. of meeting space; 18,360-sq.-ft.Exhibition Hall, a 120’ x 153’ configu-ration that divides neatly into 4 aisles oftrade show booths, with floor-to-ceilingmoveable walls and column-free space;accommodates 2,000 people with tem-porary seating and staging or 1,000 forsit-down banquet; 17 meeting rooms—Six of the rooms, designed for groups of50 or fewer, measure 19’6” x 27’ and canbe reconfigured into a single room large

enough for 150 people. Two otherrooms measure 20’ x 44’ and accommo-date up to 100 people each; versatileArena converts easily into an excellentauditorium, theater, sports facility, orexhibition hall with over 21,000 squarefeet of floor space (104’ x 203’), a 48-foot ceiling (maximum to steel), andseating for up to 7,500 guests andincludes two large concession areas,four large restrooms, team-style andplush dressing rooms, and a 14’ x 17’8”overhead-door entrance designed toaccommodate virtually any exhibitionequipment or vehicle.Venue Features: High Speed WirelessInternet; All rooms column free;Separate sound and air conditioningsystem for each meeting room;Excellent lighting and acoustics. Extracircuits are available for special stagingeffects.Convention/Guest Rooms:2,000 hotel rooms in the city of Salina.Transportation: five miles from SalinaAirport.Attractions: Smokey Hill Museum;Salina Art Center, Rolling HillsWildlife Adventure; downtown shopping district.See Ad on Page 72

KANSAS

THE FACILITIES MEDIA GROUPEssential Planning Tools

FacilitiesEntertainment/Sports/Performances/Exhibitions/

Concerts/Competitions/Shows/Special Events

In-depth Regional listings of Arenas, Civic Centers,Coliseums, Auditoriums, Stadiums, Convention

Centers, Theaters, PACs, Amphitheaters, UniversityVenues, Fairgrounds, Special Event Venues

On The Cover ..................................................................................... 2

Columns Caffin’s Corner.................................................................................. 2

Viewpoint ......................................................................................... 7

CVB Perspectives .............................................................................. 4

Technology Perspectives ................................................................. 6

F&D City Guide Destination Index ........................................................................... 28

F&D Mid-Market Review Review Index ................................................................... 7

State-of-the-Industry ..................................................................... 9

Planner Points & 2010 Mid-Market Gallery ......................................15

Mid-Market Hot List ........................................................................ 27

FMG Buyer’s Guide: Your Products & Services Directory .............................................. 35

Ad Index .......................................................................................... 36

42 Facilities & Destinations 2009 SuperBook

T H E S O U T H E A S T

48

Facilities & Destinations Planner Guide

FRESNO CONVENTION& ENTERTAINMENTCENTER848 M. Street Fresno, CA 93721(559) 445-8100; Fax: (559) 445-8110Director of Sales & Marketing:Claudia Arguelleswww.fresnoconventioncenter.com

“We’re Always at the Heart”Snapshot: Multi Facility Complex,including the elegant and spaciousFresno Convention Center ExhibitHall, the very functional Ernest ValdezHall, the historic William SaroyanTheatre and the newly-remodeledSelland Arena. Adjacent to the RobertA. Schoettler Conference Center.Meeting Space: 66,371-sq.-ft. FresnoExhibit Hall that can be used as threeseparate halls; column free space,11,628-sq.-ft. pre-function lobby; 30meeting rooms; Valdez Hall features32,000 sq. ft. of column free space and

seats 3,000 theater style or 2,400 ban-quet style; 11,000-seat Selland Arena;2,359-seat Saroyan Theatre, whoselobby can be used for 38-48 ExhibitBooths. Robert A. SchoettlerConference Center features a 13,129-square-foot ballroom that may be divid-ed into 7 salons for 50 to 340 people or90 8’ x 10’ booths.Venue Features: Exhibit Hall includeson-site, full-service catering kitchen;Executive conference room/show officewith built-in bar, multiple phone lines& T1 connections; voice and data tech-nology throughout; drive-in access fromcovered loading dock directly ontoexhibit floor.Transportation: Six miles from FresnoYosemite International Airport.Nearby Attractions: YosemiteNational Park, Grizzlies Baseball @ Chuckchansi Park.com.

CALIFORNIA

FAIRPLEX1101 W. McKinley Ave.Pomona, CA 91768(909) 623-3111; Fax: (909) 623-9599Director of Sales: Melissa Tapiawww.fairplex.com

“Southern California’s Event andEntertainment Center”Snapshot: Fairplex is SouthernCalifornia’s most diverse event locationattracting more than 3 million annualvisitors. Home of the L.A. County Fairsince 1922, the facility is also the premier location for consumer shows in Southern California, hosting morethan 350 events per year.Meeting Space: 11,000 sq. ft. of meet-ing space, including 11 meeting rooms;325,000 sq. ft. of exhibition space, withexhibit halls ranging from 10,000 sq. ft.to 105,000 sq. ft.; 6,400-sq.-ft.ballroom; 787-seat theater.Venue Features: Large, column-free,air-conditioned exhibit halls rangingfrom 33,600 sq. ft. to 105,000 sq. ft.;

Wifi capabilities; On-site newly reno-vated Sheraton Suites Fairplex hotel, a12-acre KOA/RV Park with 185 full-service sites and parking for more than30,000 vehicles.Convention/Guest Hotel Rooms:247 suites.Transportation: Fairplex is just 9 milesfrom Ontario International Airport and 45 freeway miles from LAX, andalso is easily accessible via three majorfreeways.Attractions: Retail establishments,restaurants, the 18-hole MountainMeadows Golf Course, cultural facili-ties, an art district, historic sites,nightlife and other amusements. Just ashort drive away are theaters, muse-ums, sports arenas, local mountainretreats, Disneyland, Knott’s BerryFarm, Universal Studios to the west,and Victoria Gardens’ al fresco shop-ping to the east.

CALIFORNIA

DAYTONA BEACH AREACVB / OCEAN CENTERCONVENTION COMPLEX126 East Orange Ave., Daytona Beach, FL 32114 1-800-544-0415 ext.129Fax: (386) 255-5478www.daytonabeachmeetings.comDirector of Convention SalesDaytona Beach Area Convention and Visitors Bureau: Sally Gardiner

Daytona Beach:Way More than A BeachSnapshot: Located in the heart of theDaytona Beach Resort Area and just400 feet from the Atlantic Ocean, theOcean Center is the area’s premiermeeting facility. The Ocean Centerrecently unveiled a $76-million expan-sion that increases its meeting andexhibit space to 205,536 square feet.Meeting Space: 45,945 sq. ft., includ-ing: 37 meeting rooms; 11,715-sq.-ftBallroom.

Exhibit Space: 167,980 sq. ft., includ-ing 94,770-sq.-ft. Main Exhibit Hall.Arena: 46,000 sq. ft; 9,600 seats.Hotel Rooms: 13,000Transportation: 5 miles from DaytonaBeach International AirportAttractions: The Daytona Beach areais home to 23 miles of sparklingbeaches; top notch golf and tennisfacilities including LPGAInternational and the United StatesTennis Association’s Florida TennisCenter; Daytona Lagoon; Ocean WalkShoppes; several new spas and restau-rants, unique shopping, and an arrayof family and cultural attractions;Daytona International Speedway; theNews-Journal Center; the historicoceanfront Bandshell and OceanfrontPark; the Mary McLeod BethunePerforming Arts Center; PeabodyAuditorium.See Ad on Page 40

FLORIDA

THE GREATER FORTLAUDERDALE/BROWARD COUNTYCONVENTION CENTER1950 Eisenhower BlvdFort Lauderdale, FL 33316(954) 765-5900; Fax: 954 763-9551www.ftlauderdalecc.comAssistant General Manager: Terry Kuca

Premier Oceanside ConventionCenter Located In The Venice of America Snapshot: The 600,000-sq.ft. GreaterFort Lauderdale/Broward CountyConvention Center, one of the premierlarge meeting venues in the southeast, iseasily accessible, located just five minutesfrom the Fort Lauderdale-HollywoodInternational Airport. And therenowned five-star food and beveragedepartment, famous for its gourmet seated meals and selection of snack carts, ensure meetings at the Center are a success.

Meeting Space: 349,514 sq. ft. ofmeeting/exhibit space; 32 meetingrooms; Three Ballrooms, including30,000-sq.-ft. Grand FloridianBallroom, 20,000-sq.-ft. FloridianBallroom, and 10,000-sq.-ft. PalmBallroom; 250,486 sq. ft. of ExhibitSpace, including 64,887-sq.-ft.-MainExhibit Hall; 15,000-seat Theater.Venue Features: wifi; webcasting; CAT5; on-site kitchen; Breezin’ Java/CyberCafé which features eight permanentterminals and at least eight more plug-in table locations for laptops,Starbuck’s coffees, as well as specialtyfoods & beverages and TV monitorstuned to CNN/MSNBC news.Transportation: Fort Lauderdale-Hollywood International Airport.Convention/Guest Hotel Rooms: morethan 33,000 hotel rooms at a variety ofhotels, resorts and Superior SmallLodgings.Attractions: 23 miles of Blue Wave beaches, 300 miles of navigable inland waterways, downtown Arts &Entertainment district, 4,000 restaurants,50 golf courses, International SwimmingHall of Fame, Sawgrass Mills Mall.See ad on Cover 3

FLORIDA

MIAMI BEACHCONVENTION CENTER1901 Convention Center DriveMiami Beach, Fl 33139(305) 673-7311; Fax: (305) 673-7435www.MiamiBeachConvention.comDirector of Sales and Marketing: KayHollander

Life is Good, On the BeachSnapshot: Located in the heart ofSouth Beach, the Miami BeachConvention Center (MBCC) boastsover 1,000,000 sq. ft. of flexible space,including; over 500,000 sq. ft. of exhibitspace, over 100,000 sq. ft. of versatilepre-function area space and 70 meetingrooms comprised of 127,000 sq. ft.Amenities at the Miami BeachConvention Center include a businesscenter, board room, cyber café, boxoffices, concierge desks, concessionstands, show offices and a uniquelydesigned skywalk that features a centerpod with a buffet & cocktail lounge andan unrestricted view of all four exhibithalls. MBCC is home to major annual

trade and public shows such as: CruiseShipping Miami, South FloridaInternational Auto Show, MiamiInternational Boat Show (Largest inUnited States) and North America’smost important contemporary art fair,Art Basel Miami Beach.Meeting Space: 127,000 sq. ft., includ-ing 72 meeting rooms, 22,000-sq.-ft.Ballroom.Exhibition Space: 130,000-sq.-ft.Exhibit Hall( 502,000 sq. ft. of exhibitcenter in center.Technology: Wifi, VideoConferencing, Video Broadcasting,Webcasting.Venue Features: Business center; boardroom; cyber café; concierge desks; conces-sion stands; show offices; skywalk with anunrestricted view of all four halls.Guest Rooms: 2,000 hotel rooms with-in walking distance.Transportation: Miami InternationalAirport- 15 Minutes.Attractions: Atlantic Ocean; LincolnRoad Mall; Miami Beach Golf Club;Jungle Island; American AirlinesArena.See ad on page 43

FLORIDA

13

49Facilities & Destinations Planner Guide

ORANGE COUNTYCONVENTION CENTERWest Concourse - 9800 International Drive;South Concourse - 9899 International Drive;North Concourse - 9400 Universal Blvd.Orlando, FL 32819(407) 685-9800; (800) 345-9800Fax: (407) 685-9876www.occc.netSenior Director/Sales, Marketing,Event Management and ExhibitorServices: Yulita Osuba

“The Center of Hospitality”Snapshot: Orange County ConventionCenter (OCCC) ranks as the nation’ssecond largest convention facility, fea-turing 7 million sq. ft. of combinedmeeting and public space in tworemarkable facilities.The Center islocated in one of the most beautiful and entertaining places in the world—Orlando.Meeting/Exhibition space: 74 meetingrooms/235 breakout rooms; 62,182-sq.-ft. multi-purpose room; 2,643-seatChapin Theater and a 160-seat lecture

hall. 2.1 million sq. ft. of exhibit ionspace, 1.1 million sq. ft. of which iscontiguous; two 92,000 sq. foot generalassembly areas; three full-service restau-rants; 8 food courts; and three businesscenters.Venue Features: WIFI; interior plasmadirectional monitors; DMS directionalsigns on Universal Boulevard and onInternational Drive; DMS signs withvideo feed capabilities; in-house audio& intercom system; direct on-line showmanagement & exhibitor servicesordering; internet café set-ups; telecom& webcasting services; three coveredloading docks; 173 truck bays; and on-site parking for 6,227.Convention/Guest Hotel Rooms:Surrounded by 113,000 hotel rooms.Transportation: 12 miles to OrlandoInternational Airport (MCO).Attractions: Universal, SeaWorld,Walt Disney World; upscale shopping;10,000 fine dining seats.See ad on Page 47

FLORIDA

UNIVERSITY CENTERCONFERENCE CHICAGO525 S. State StreetChicago, IL 60605(312) 924-8000; Fax: (312) 924-8100www.universitycenter.comSales Manager: Mark CalderoneSales Associate: LaChandra Simon

Snapshot: This new property is conve-niently located in downtown Chicagoand offers a new and exciting environ-ment for large to small conferences atextremely competitive rates. It is a per-fect setting for your executive boardmeeting, seminar, workshop, trainingsession or retreat. During the summer,University Center offers full-serviceovernight accommodations.Overall Meeting Space: 15,000 sq. ft.Number of Meeting Rooms: 10 (meeting rooms range from 435 to2,400 sq.ft.).Exhibit Space: 2,400 sq. ft.

Theater Seating: 175Classroom Seating: 80Meeting Technology: Meeting spacesfeature white board, projection screenand has wireless internet access. Somemeeting rooms are equipped with anLCD projector, DVD player, VHSplayer, Copy Cam and one lavalieremicrophone. Audio/visual equipment,computer data projection and videoconferencing available.Food & Beverage: On premise cateringprovided; onsite restaurant.Lodging: 504 guest rooms.Amenities: During the summer,University Center offers full-serviceovernight accommodations, including useof the building’s recreation area, fitnesscenter, outdoor terrace and dining area.Guests also have the added benefit ofaccess to kitchen and laundry facilities.Transportation: 17 miles to O’HareAirport; steps away from all CTA train lines.See Ad on Page 43

ILLINOIS

P L A N N E RG U I D E S

Geraldine BordelonBATON ROGUE AREACONVENTION ANDVISITORS BUREAU� New 70,000-square-foot

exhibition hall� 9,000 hotel rooms� Arnold Palmer-designed The Bluffs

on Thompson Creek golf coursePage: 50

John RobertsonCHARLESTON CIVIC CENTER� 50,000-sq.-ft.Grand

Convention Hall� 4,000+hotel rooms � Tri-State Racetrack

& Gaming CenterPage: 57



enough for 150 people. Two otherrooms measure 20’ x 44’ and accommo-date up to 100 people each; versatileArena converts easily into an excellentauditorium, theater, sports facility, orexhibition hall with over 21,000 squarefeet of floor space (104’ x 203’), a 48-foot ceiling (maximum to steel), andseating for up to 7,500 guests andincludes two large concession areas,four large restrooms, team-style andplush dressing rooms, and a 14’ x 17’8”overhead-door entrance designed toaccommodate virtually any exhibitionequipment or vehicle.Venue Features: High Speed WirelessInternet; All rooms column free;Separate sound and air conditioningsystem for each meeting room;Excellent lighting and acoustics. Extracircuits are available for special stagingeffects.Convention/Guest Rooms:2,000 hotel rooms in the city of Salina.Transportation: five miles from SalinaAirport.Attractions: Smokey Hill Museum;Salina Art Center, Rolling HillsWildlife Adventure; downtown shopping district.

KANSAS

61The SoutheastFacilities & Destinations

MIAMI BEACH CONVENTION CENTER1901 Convention Center DriveMiami Beach, FL 33139(305) 673-7311; Fax: (305) 673-7435www.miamibeachconvention.comDirector of Sales: Kay Hollander

Snapshot: Located in the heart ofSouth Florida, in world-renownedMiami Beach, The Miami BeachConvention Center is conveniently situ-ated only minutes from the MiamiInternational Airport, downtownMiami and the Port of Miami.Spanning four city blocks of a sunnysouth Florida Beach, the center is within easy walking distance of the artdeco district and some of america’smost spectacular beaches.Meeting Space: 72 meeting rooms; a21,252-sq.-ft. Ballroom; 125,910 sq. ft.of meeting and function space on twolevels; 502,848-sq.-ft Total ExhibitSpace that can be configured as one

large expanse of exhibit space, or subdi-vided into four separate halls, includingHALL A - 119,970 sq. ft. HALL B -117,648 sq. ft., HALL C - 132,240 sq.ft., HALL D - 132,990 sq. ft.Venue Features: unlimited floor loadcapacity, and 35-foot ceilings; State-of-the-art telecommunications to suit every need.Convention/Guest Hotel Rooms:6,000.Transportation: only minutes fromMiami International Airport.Attractions: Ocean Drive, LincolnRoad, South Beach Art Deco District,white sandy beaches, and renowneddining and entertainment.

FLORIDA

ORANGE COUNTYCONVENTION CENTERWest Concourse - 9800 International Drive;South Concourse - 9899 International Drive;North Concourse - 9400 Universal Blvd.Orlando, FL 32819(407) 685-9800; (800) 345-9800Fax: (407) 685-9876Senior Director/Sales, Marketing, Event Management & Exhibitor Services:Yulita Osubawww.occc.net

“The Center of Hospitality”Snapshot: Orange County ConventionCenter (OCCC) ranks as the nation’ssecond largest convention facility,featuring 7 million sq. ft. of combinedmeeting and public space in tworemarkable facilities and provides a totalof 2.1 million square feet of exhibitionspace with adjacent covered dockaccess. It is located in one of the mostbeautiful and entertaining places in theworld, Orlando.Meeting/Exhibition space: 7 millionsq. ft of combined meeting and public

space, including 74 meeting rooms and235 breakout rooms; 62,182-sq.-ft. ball-room 2.1 million sq. ft of exhibit space,2,643-seat Chapin Theater and 160-seat Lecture Hall; 3 full-service restau-rants/8 food courts; 4 business centers.Venue Features: WIFI; interior plasmadirectional monitors; DMS directionalsigns on Universal Boulevard and onInternational Drive; DMS signs withvideo feed capabilities; in-house audio& intercom system; direct on-line showmanagement & exhibitor servicesordering; internet café set-ups; telecom& webcasting services; 3 covered loading docks; 173 truck bays; On-siteparking for 6,227.Convention/Guest Hotel Rooms:Surrounded by 113,000 hotel rooms.Transportation: 12 miles to OrlandoInternational Airport (MCO).Attractions: Universal, SeaWorld, WaltDisney World; upscale shopping;10,000 fine dining seats.

FLORIDA

PRIME F. OSBORN IIICONVENTION CENTER1000 Water StreetJacksonville, FL 32204(904) 630-4000; Fax: (904) 630-4029Facility Director: Jim Pritchardwww.jaxevents.com

Snapshot: When it was built in 1919,Jacksonville Terminal was the railroadgateway to Florida. Now it is complete-ly restored and renovated. Where thetrains once ran on time, boat shows,conventions, trade shows, banquets, andmeetings now run like clockwork. With265,000 square feet of space, the PrimeOsborn Convention Center is largeenough and versatile enough to accom-modate gatherings of virtually any size,small or large.Meeting Space: 156,184 sq. ft. of totalmeeting space; 78,500 sq. ft of contigu-ous exhibit space; 100,000 sq. ft. total:can fit 450 10x10’ booths in contiguousspace, 550 total; 2 Executive

Boardrooms and VIP Suite; 19,000-sq.-ft. pre-function area, 11,000-sq.-ft.-terrace; 31,500-sq.-ft.. fenced grassPavilion; 10,000-sq.-ft. Grand Lobbywith 75’ vaulted ceiling.Venue Features: Internet and wifi;state-of-the-art audio and visual sys-tems available throughout the center;fully equipped, 5,000-sq.-ft. kitchencapable of gourmet service for over3,000 guests; the center has on-siteparking for 860 Parking spaces cars,with 4,000 additional spaces within easy walking distance.Convention/Guest Hotel Rooms:Within five miles of over 1,500 hotelrooms; 22,425 in the Northeast FloridaRegion.Transportation: 20 minutes away fromJacksonville International Airport.Nearby Attractions: JacksonvilleLanding; Zoo; St. Augustine; Beaches.

FLORIDA

DAYTONA BEACH AREACVB / OCEAN CENTERCONVENTION COMPLEX101 N. Atlantic Avenue Daytona Beach, FL 32118 (800) 858-6444; (386) 254-4500Fax: (386) 254-4512www.oceancenter.com Director of Convention SalesDaytona Beach Area Convention and Visitors Bureau: Sally Gardiner

Daytona Beach:Way More than A BeachSnapshot: Located in the heart of theDaytona Beach Resort Area and just400 feet from the Atlantic Ocean, theOcean Center is the area’s premiermeeting facility. The Ocean Center iscurrently undergoing a $76-millionexpansion that will nearly triple its size.Meeting Space: 205,536 sq. ft.,including: 37 meeting rooms;11,715-sq.-ft Ballroom.


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Facilities & Destinations

CONFERENCEComprehensive Directory of Conference Centers,

College & University Conference Facilities, Meeting & Boutique Hotels, Small-to-Mid-Size

Meeting & Event Venues

JOHN S. KNIGHTCENTER77 E. Mill StreetAkron, OH 44308(330) 374-8900; (800) 245-4254; Fax: (330) 374-8971www.johnsknightcenter.orgVice President/COO: Gregg Mervis

“The Center of an All-America City”Snapshot: Located in the heart ofdowntown Akron, the John S. KnightCenter is one of Ohio’s premier meeting and exposition facilities.Event planners value our accessibility,flexibility and attention for detail.Meeting Space: More than 55,000 sq.ft. of total meeting/exhibit space,including 16 meeting rooms, 12,000-sq.-ft. ballroom, 30,000-sq.-ft. MainExhibit Hall.Venue Features: State-of-the-art audioand video services, wireless Internetconnectivity, video conferencing &video streaming technologies; a

full-service, on-site culinary department. Clients receive professionalservice from the Center’s Director ofFood Service and Executive Chef.Convention/Guest Hotel Rooms:Adjacent Downtown, 364; SummitCounty: 5,000+.Transportation: 11 miles from AkronCanton Airport; 30 miles fromCleveland Hopkins InternationalAirport.Attractions: National Inventors Hall ofFame, Canal Park Stadium, AkronCivic Theatre, The University ofAkron, E.J. Thomas Performing ArtsHall, Cuyahoga Valley ScenicRailroad, Stan Hywet Hall &Gardens, Lock 3 Live, Akron ArtMuseum, Summit Artspace &Cuyahoga Valley National Park.See Ad on Page 67

OHIO

ST. LOUIS CONVENTION& VISITORSCOMMISSION701 Convention Plaza, Suite 300St. Louis, MO 63101(314) 421-1023; (800) 325-7962Fax: (314) 621-7729www.slcvc.comNational Convention Sales Manager:Michelle Taylor

Snapshot: Founded in 1909, The St.Louis Convention & VisitorsCommission is the sales and marketingorganization responsible for selling St.Louis City and St. Louis County as aconvention and meeting site. Theorganization also manages and operatesthe America’s Center convention com-plex, Edward Jones Dome at America’sCenter, the Ferrara Theatre, a 28,000-square-foot ballroom and the St. LouisExecutive Conference Center.Meeting Space: America’s Center fea-tures 502,000 sq. ft. of contiguousexhibit space within six halls; 83 meet-

ing rooms; a 28,000-sq.-ft. ballroom;the 1,411-seat Ferrara Theatre; the St.Louis Executive Conference Centeraccommodates meetings up to 100;multilevel, multipurpose Edward JonesDome seats 70,000.Technological Features: Onsite com-munication services include singlephone lines and instruments, multi-lineinstruments, direct dial lines, specialcircuits and Nextel phone rental.Internet access with full T-1 bandwidthin all halls and meeting rooms.Convention/Hotel Guest Rooms:35,000 city-wide hotel rooms.Transportation: The Lambert-St.Louis International Airport is located13 miles from America’s Center.Attractions: St. Louis features varietyof recreational areas, including the419-acre Route 66 State Park, andregional wineries, including the popular Mt. Pleasant Winery; 1,000one-of-a-kind restaurants includingAmerica’s Incredible Pizza Co.; CityMuseum, the Cherokee-LempHistoric Downtown District, both theCasino Queen and Ameristar Casino,several historic houses (including thehome of Daniel Boone).

MISSOURI

GREATER COLUMBUSCONVENTION CENTER400 N. High St.Columbus, OH 43215(614) 827-2500; (800) 626-0241Fax: (614) 827-2659www.columbusconventions.comRegional General Manager: Craig ListonSenior Director of Sales: Sherry Fish, CMP

Snapshot: The 1.7-million-square-footGreater Columbus Convention Centeris an award-winning facility located inthe heart of a vibrant entertainmentdistrict and within 550 miles of twothirds of the nation’s population.Managed by SMG, the GreaterColumbus Convention Center is anexhibitor-friendly venue welcomingmore than 2.5 million guests annuallyto the country’s 15th largest city.Meeting Space: 99,410 sq. ft. of meet-ing space; 61 meeting rooms; 25,000-sq.-ft. Ballroom; 15,000-sq.-ft.Ballroom; Five exhibit halls, including336,000-sq.-ft. Main Exhibit Hall anda total Exhibit space of 426,000 sq. ft.

Venue Features: DS3 high-speedInternet network, wireless hotspots,online ordering of exhibitor services,fiber-optic connections to all spaces; on-site Food Court & Shops, caterer andbusiness center, 33 loading docks and 3drive-in ramps, connected to four hotelsby enclosed walkway, more than 3,000facility parking spaces with 10,000 addi-tional parking spaces nearby.Convention/Guest Hotel Rooms:2,600 committable hotel rooms with22,000 citywide.Transportation: Port ColumbusInternational Airport is located 10 min-utes from the Greater ColumbusConvention Center.Attractions: More than 100 restaurants,casual eateries, fun nightspots andattractions within walking distance ofthe convention center;The Cap atUnion Station, an architectural work ofart that connects the convention districtto shopping and dining; NationwideArena, home of the NHL ColumbusBlue Jackets and the Arena FootballLeague’s Columbus Destroyers; GermanVillage/Brewery District; Center ofScience and Industry (COSI) andFranklin Park Conservatory.See Ad on Page 69

OHIO

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• Chicago• Dallas/Fort Worth• Denver• Las Vegas

• Mesa/Phoenix• Minneapolis• Salt Lake City

2 Facilities & Destinations 2010

2010 Volume 19 No. 2

Editorial Director Timothy Herrick

Associate PublisherMichael Caffin

Creative Direction & DesignScott-Goodman Associates

Circulation ManagerJoshua Krajnak

Account ExecutiveAndrew Reeves

Research ManagerAmber Tavarez

Business OperationsNadia Derelieva

© Copyright 2010 by Bedrock Communications, Inc. All rights reserved. Opinions expressed in by-lined articles and advertising copy are not necessarily those of the publisher. Advertisers are responsible for all costs, damages and claims regarding advertising insertions.

Facilities & Destinations is published three times a year by Bedrock Communications, Inc., 152 Madison Avenue, Suite 802, New York, NY 10016. Telephone: (212) 532-4150. Fax: (212) 213-6382.

POSTMASTER: Please send address changes to Bedrock Communications, Inc., 152 Madison Avenue, Suite 802, New York, NY 10016. Printed in U.S.A.

Cover ad space is available by contacting a Facilities & Destinations advertising account executive at 212-532-4150 x103.

MEMBERS OF:

ON THE COVER

The 2010 Mid-Market Review Destination Gallery, Top Row (left to right): Branson (page 15), Huntsville (page 16), Pittsburgh (page 17); Middle Row: Portland (page 18), Providence (page 20), Rapid City (page 21); Bottom Row: Rochester (page 22), Sacramento (page 23), and Tucson (page 24).

Welcome to the debut issue of the Facilities & Destinations Mid-Market Review. In what will now be annual tradition, F&D will provide in-depth analysis of this important and growing market segment.

First tier amenities at 2nd and 3rd tier prices, how often have we heard that? With Mid-Market Review, we unpack that statement then apply it to the real-world in order to better analyze the current state and complexities of our industry.

Each year, we will select destinations that have gone above and beyond to be featured in our Mid-Market Destinations Gallery (pages 15-24).

With input from Meeting Planners and other industry members, these featured destinations have been chosen because of the quality and value they offer in terms of meeting facilities, CVB and venue staff, and other attractions. We look at exactly what makes them unique and effective settings for Meetings & Events.

All Destinations participating in the F&D Mid-Market Review will receive a special F&D Mid-Market certificate, and will be featured in a special Mid-Market Destination section on Facilitiesonline.com.

The accompanying article to the 2010 F&D Mid-Market Gallery is the F&D Mid-Market Planner Points (pages 15-24), where association planners, from a wide range of organizations, specify how these destinations partnered with them in order to achieve Event Success. These planners breakdown all aspects of the destinations, including meeting facilities, breakout rooms, hotels, restaurants & nightlife, transportation and accessibility and most importantly—CVB and Venue personnel.

In addition, we offer our renowned directory (F&D City Guide 28-34) featuring comprehensive listings of destinations and facilities and our Buyer’s Guide (35-36), a directory of Products & Services for Meeting Planners.

We have already begun the process of assembling candidates for the 2011 Mid-Market Review. Find me on Facebook or email me your thoughts. I would like to hear from you, our readers, all about your experiences with destinations and meeting venues, and who should be considered for our next Mid-Market Review.

Meanwhile, I hope you enjoy our latest publication. It’s packed with news and information and is another example of what The Facilities Media Group is known for—Essential Tools for Meeting and Event Planners.

Michael Caffin, Associate [email protected]

CaffiN’s

MID-MARkeT DeSTInATIOnS: QuALITY, VALue & SeRVICe

ORNER

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ACON_FacilitiesDestinations_2010.indd 1 9/9/10 9:51 AM


B Y J I M M A H O nDIReCTOR OF MARkeTInG & COMMunICATIOnS AkROn/SuMMIT COnVenTIOn & VISITORS BuReAu

“I’m a great believer in luck and I find the harder I work, the more I have of it.” –Thomas Jefferson

Call it what you will... determination, moxie or fearless competitiveness, 2nd and 3rd tier Convention & Visitors Bureaus, like Thomas

Jefferson implies, must make their own luck by working smarter and harder. Mid-Market Destinations eager to enjoy a bigger slice of the proverbial meetings and conventions pie must aggressively differentiate their offerings from first tier and neighboring competition. But what truly differentiates destinations? How can these differences be leveraged effectively to attract meetings and conventions?

From infrastructure to local commerce, a CVB should look beyond its hospitality inventory to identify resources that can cultivate new meeting business heretofore untapped market segment.

Boasting an influential and prominent role in the birth of our nation’s industrial economy, Greater Akron remains an incubator for scientific discovery and product innovation. Once the Rubber Capital of the World, Akron’s “renaissance” now rests upon the foundation of a diligent work ethic and creative spirit.

The Goodyear Tire & Rubber Company, GOJO Industries (the manufacturers of Purell®), FirstEnergy, Sterling Jewelers (Kay & Jared) and OMNOVA Solutions are several companies with world headquarters in Greater Akron. Additionally, The University of Akron’s College of Polymer Science & Polymer Engineering is the largest and broadest in the U.S.

Among the world’s leading centers for polymer research and manufacturing, Greater Akron’s abandoned factories have been reclaimed and repurposed. Speared-headed by the Austen BioInnovation Institute and anchored by three major medical facilities (Akron General Medical Center, Summa Health System and Akron Children’s Hospital), Akron’s Biomedical Corridor is also attracting new businesses and supporting ground-breaking biomedical research and development.

One way our CVB works smarter is that we are capitalizing on this cluster of companies, facilities and other organizations in

MID-MARKET DESTINATIONS & THE JEFFERSON EFFECT

C V B P e r s P e C t i V e s

this field as a bedrock for attracting meetings related to this category. From attendees to seminar speakers and presenters to tours and other events, Akron can enhance and augment an array of meetings in this catergory. It certainly helps that adjacent to Akron’s Biomedical Corridor is the John S. Knight Convention Center, which if I do say so myself, is the region’s premier meeting, convention and exposition facility.

The synergy created by our local government, businesses and educational institutions has created an opportunity for our CVB to market our destination to the extremely specific and lucrative biomedical industry, as well as the related industry segements of healthcare, and pharmaceutical markets. Not only do we have the expertise, but with more than 70,000 sq. ft. of state-of-the-art space, the John S. Knight Convention is poised to work with planners who desire to host events in the heart of biomedical discovery.

The economy isn’t making anyone’s business life easier these days. A CVB can’t just wait for the calls. For instance, Akron

staff attended the 2nd annual Symposium on Pharmaceutical Meeting Planning, returning with leads and the satisfaction of introducing Greater Akron to planners who were impressed by the services and facilities our destination could offer their industry.

What truly differentiates your destination? How can your differences be leveraged effectively to attract meetings and conventions? For Akron, the answers to these questions meant identify what our city has, then identifying the specific meeting planners will find this uniqueness appealing. We charting new waters with the biomedical and related industries. Like Jefferson, the harder we’ve worked, the more luck we’ve found.

Jim Mahon, Director of Marketing & Communications for the Akron/Summit Convention & Visitors Bureau, began his hospitality career as Sales Manager, then Operations Manager at the Avalon Inn & Resort in Warren, Ohio. Prior to his current position, he was Director of Sales & Communications for the Trumbull County Convention & Visitors Bureau. Mahon has served on the boards and committees of several professional organizations, including: the Ohio Society of Association Executives, the Society of Government Meeting Professionals and the Ohio Travel Association. Jim completed his undergraduate studies at Hiram College, receiving a Bachelor of Arts in English and received his Master of Arts in Communication from Michigan State University.

“A CVB should look beyond its hospitality inventory to identify resources that can cultivate new meeting business.”


B Y A L e x A n D R A Y O u n GMOBILe SALeS AnD MARkeTInG MAnAGeR JACAPPS

As the number of smart phone users increases every day, so are the number of Apps for smart phones. Some studies indicate that within the

next five years, more people will be accessing the web through their smart phone than from their computer. As more and more meeting attendees use their mobile devices as their go-to information resource, meeting/conventions Apps have not only become increasingly popular, they will likely soon become a necessity for an effective, contemporary event.

Essentially, “Apps” are software applications designed for mobile devices, such as the iPhone, Android and Blackberry. App developers further customize the software so the Meeting App can meet the specific demands of an event as well as the unique culture of the association or organization presenting the event.

Meeting Apps are designed to keep all users—attendees and exhibitors—connected to the meeting. They are also a cost-effective method of providing a new and dynamic platform for sponsorship, promotions and marketing. Apps not just enable instance access to an association’s website, but enable the meeting planner to remain in-sync—and provide real time updates—with all meeting attendees.

All the necessary components of a meeting packet that is printed and distributed can now be contained on a mobile device via an App. Apps feature all the necessary logistical information including directions to the meeting site, meeting hotels, airports, shuttle services, rental cars, other services and weather conditions. The information can be customized to meet the needs of any particular meeting. When a planner changes the schedule on their website it automatically changes in the Application.

Apps also connect users to social networking sites, such as Facebook and Twitter, that are now used by the association, meeting venues, hotels as well as by exhibiting companies and even publications that cover your profession. Everybody is on Facebook and Twitter. Attendees promote your event on their own Facebook or Twitter page right from within the App, thus expanding your own online marketing efforts.

Apps enable all your vital meeting information—which includes but is not limited to: scheduling, speaker biographies, seminar topics,

MOBILE MEETING APPS:CONNECTING ATTENDEES TO AN EVENT

t e C h n o l o g y P e r s P e C t i V e s

session handouts, and even an entire trade show directory with company descriptions and exhibitor booth listings—to be accessed by the mobile device of every attendee. A “Favorites” feature allows attendees to bookmark educational sessions, events and booths that spark their interest. An App enables attendees to familiarize them with all aspects of an event then devise and modify their individual schedules before and throughout the meeting.

In order to keep attendees informed in real time, Apps feature “Push Notification” which planners use to transmit current schedule changes, announcements, and even emergency information directly to the users mobile device. Info can be “pushed” out prior to and during the meeting. For example, planners can let attendees know that there are only three days left until registration closes or that there are 10 minutes remaining until the keynote speaker begins. Other uses are last minute booth additions to a trade show floor and/or specific promotions of sponsors and

exhibitors. The information displays on the main screen of the phone similar to a text message. Push Notification is a way to text every attendee at your event at once.

Apps are not only useful for attendees, they offer a variety of sponsorship opportunities allowing planners new ways to generate revenue. Meeting planners can display sponsors in multiple ways within an App – a sponsorship page, pop-up with teaser text, branded pages within the App, and links to sponsors’ websites. These sponsor promotions can be either an added marketing incentive for exhibitors or a way for your association to off-set convention costs.

You are already doing everything an App can do for your event, with one big difference. Apps do it faster and do more of it at the same time. With smart phones and mobile devices now the rule and not the exception, mobile marketing is a key component for meetings and conventions.

Alexandra Young is the Mobile Sales and Marketing Manager for jacAPPS, a provider of applications for mobile devices. She works closely with jacAPPS customers and its development team to help create interactive and strategic Applications. Prior to joining jacAPPS, Alex spent two years in sales and marketing for the merchant services department at PNC Bank. Alex graduated from Michigan State University with a B.A. in Advertising and a specialization in Public Relations.

“Apps are not only useful for attendees, they offer new ways to generate revenue.”

As the final year of the first decade of our new century draws to a close, we at Facilities & Destinations decided it’s time to start a new tradition—the F&D Mid-Market Review, a section devoted solely to 2nd and 3rd tier destinations. Assembled with components and input from a cross-section of industry members, this annual section will be a

comprehensive and timely look at why Planners select these destinations, how these destinations fulfill the diverse array of meeting requirements, and which destinations and their venues are worthy of special notice.

Why does this category deserve such focus? The economy may still be under-performing, but the consensus appears to be that the meetings industry is beginning to rebound. Leading this resurgence are the 2nd and 3rd tier destinations, who are uniquely positioned to offer the best value to meeting planners and the organizations they represent.

Here’s one theory why: During the relatively robust years that preceded the current crisis, many cities reinvested in their meetings infrastructure—a multitude of convention center, meeting venue and hotel projects went from ground breaking to ribbon cutting. The majority of improvements were implemented in 2nd & 3rd tier markets. These cities got serious about growing a vibrant hospitality industry by enhancing their appeal as a meetings destination and their foresight is paying off.

In addition to the newer venue offerings, as well as the lower costs inherent to these destinations, the cities themselves have earned a positive reputation among the latest generation of meeting planners.

Unique, often idiosyncratic attractions, warm hospitality and distinctive dining are additional attributes planners take into account when selecting a destination, as well as the CVB staff, which consistently receive accolades such as proactive, quick-to-respond and hands-on.

With meeting budgets slashed and more incentives required to entice attendees, the Mid-Market destinations have redefined value for meeting planners. The F&D Mid-Market Review is an in-depth examination of that new value.

Timothy Herrick, Editorial [email protected] Me on Facebook.

ReDeFInInG VALue: InTRODuCInG THe F&D MID-MARkeT ReVIew

ViEWPOiNT

F&D Mid-Market Review

7Facilities & Destinations 2010 Mid-Market

State-of-the-IndustryAdding Value to Meetings

in a Tough Economy ...................9

2010 Mid-Market GalleryBranson.............................15Huntsville ...........................16Pittsburgh ..........................17Portland ............................18Providence ..........................20Rapid City ...........................21Rochester ...........................22Sacramento .........................23Tucson .............................24

Planner PointsEric A. CommodoreSenior Specialist,

Meeting & Event Planning

National Rural Electrical

Cooperative Association .............15

Marilyn GrundySymposium Coordinator

National Children’s Advocacy Center .16

John Paserba Vice President-Meetings Activities

IEEE Power & Energy Society ........17

Beverly ChristnerDirector of Operations

Council of State & Territorial

Epidemiologists .....................18

Johanne StogranConference Director

Botanical Society of America ........20

Laurel Masterson Membership Services Coordinator

R-CALF USA ..........................21

Kay ChelenaConference Management

National Association of

Extension 4-H Agents ................22

Michelle Malloy, CMP, CAEDirector of Meetings

National Association of

Regulatory Utility Commissioners ....23

Jeff ZadrogaPresident

Up With People International

Alumni Association ..................24

Mid-Market Hot ListTranscending the Tier:

Close Seconds .......................27

Better-than-ever education

More affordaBle than ever

Great Place to connect

notaBle SPeakerS

outStandinG roi

1

2

54

3for More inforMation, viSit www.rcMaweB.orG or call (317) 632-1888

the reliGiouS conference ManaGeMent aSSociation’Sworld conference

uarter after quarter, for a period of about two years, the overall meetings business has been lackluster. By mid-2010, however, a different story seems to have emerged from the Mid-Market segment of the meetings industry. An informal survey of Mid-Market destination marketing

executives reveals surprisingly upbeat anecdotes concerning 2010, which contrast with the many downbeat reports coming from 1st tier destinations.

It may be too soon to determine if these findings indicate a wide-spread trend or are just examples of destinations that have gotten better at identifying what types of meetings work best in their cities, then offering those specific planners hard to refuse proposals. But, considering the sluggishness of the current business climate, anything that counters our economic doldrums is noteworthy.

“As far as meetings, we are having a good year in 2010,” said Brent Foerster, Vice President/Sales of Visit Milwaukee. “Meetings that utilize the convention center have increased over 48 percent from in 2009.”

Business Cycles, Business ReboundsFoerster points out that while the severity of the 2009 (and 2008) market softness can be attributed to the Recession, some of the downturn maybe be due to the business cycle inherent in the meetings industry. Given that many 1st tier destinations continue

to report sluggish bookings, it seems reasonable to conclude that the 2nd tier and 3rd tier destinations are well-positioned to weather current economic conditions.

“Part of the slowdown was the recession, and part of it was cyclical—you have off years,” said Foerster. “Now we are having a bounce back year. Milwaukee is a value, and it continues to be a value, and when you compare the costs of a hotel room plus three meals a day to other destinations, the fact that we have direct flights and some of the most affordable air fares in the nation, that puts us in a position to better compete in today’s marketplace.”

Brisk may be too strong a word, nonetheless, signs of a welcomed business up-tick are being echoed by other Mid-Market destinations.

Adding Value to Meetings in a Tough Economy

By TIMoThy heRRIckEditorial Director

QIn Raleigh, a new convention center in the heart of a downtown area has made this Mid-Market Destination more competitive in today’s convention marketplace.

“The Mid-Market city can put together a package that makes it cost-effective for an attendee. When hotel rooms get close to and up over $200 a night, that restricts the ability of the conference to attract the kinds of numbers you need.”

–Al SuMMeRSDirector of Conventions and Conferences,

National Middle School Association

9Facilities & Destinations 2010 Mid-MarketContinued on page 12

Awards are a way to show recognition, and voting on who should win the honor is a way to have your voice heard. In the meetings industry, no voice matters more than those of the planners of meetings, conventions and trade shows. Event Success is the very basis of our industry and intrinsic to that success is the interface between the planner and destination personnel.

Our Awards of Excellence have been a critical component of the Facilities Media Group, publishers of Facilities & Destinations, since the company’s inception in 1988. The awards acknowledge value, quality and excellence among venues and destinations, as well as give a voice to Meeting Planners.

The Prime Site Award is given out in three categories: Convention Centers, Conference Centers, and Hotels & Resorts. The Top Destination Award is the award given to

P R O M O T I O n

Convention & Visitor Bureaus or similar entities that sell a city and/or region as a setting for a meeting. The reason the awards remain in high esteem industry-wide is the input of meeting planners.

“Whenever you are recognized by your peers in the industry it is extremely gratifying and always a compliment to our efforts and the work of our local staffs,” said Steve Peters, President of VenuWorks; eight multi-purpose venues in the VenuWorks portfolio received 2010 Prime Site Awards.

Award of Excellence recipients are selected after all ballots are received and tallied. Voting can be done at our website, facilitiesonline.com, although most still

prefer voting the old fashion way: mailing or faxing in a ballot. Award winners routinely point out how that the award is important because of the participation of the professionals who matter most.

“We are particularly proud of this award because it is based on the opinions of meeting and event planners,” said Craig M. Liston, SMG Regional General Manager, Columbus Convention Center in Columbus, Ohio. “Planners agree that we provide an unparalleled value and experience for our guests.”

At the Facilities Media Group, we take pride in the fact the our Awards of Excellence epitomize prestige. “The Oncenter is thrilled to again receive the Prime Site Award,” said Terri Toennies, CMP, CPCE, President and CEO of The Oncenter in Syracuse, n.Y. “We are delighted

10 Facilities & Destinations Mid-Market 2010

“We’re honored to again be acknowledged in this way” said

Bob Coffey, General Manager, Savannah International Trade & Convention Center. “These folks are at the top of their profession, and demand the very best in facilities and service.”

“We are particularly proud of this award because it is based on the opinions

of meeting and event planners from throughout the United States and Canada,” said Craig M. Liston, SMG Regional General Manager for the Greater Columbus Convention Center, a 2010 Prime Site Award winner.

“This is continued validation that SMG Convention Centers provide their users

with the greatest value and highest level of service in the industry,” said Bob McClintock, Senior Vice President for Convention Centers, SMG. “We are proud of the men and women of SMG for their hard work and dedication to the communities they serve.”

RECOGNIZE QUALITY AND HAVE YOUR VOICE HEARD

THE TIME TO VOTE FOR THE AWARDS OF EXCELLENCE IS NOW

to have an energetic and dedicated staff always aiming to exceed the expectations of our clients and guests.”

Destinations and venues promote being named to our annual list of award winners. “We’re honored to again be acknowledged in this way,” said Bob Coffey, General

Manager, Savannah International Trade & Convention Center, when informed this Southeast Convention complex was named a 2010 Prime Site Winner. “These folks are at the top of their profession, and demand the very best in facilities and service.”

The Meeting Industry may require state-of-the-art facilities and all the world-class services, from cuisine to technology, these venues provide, but the fact remains we’re in a people business. Or more precisely—a people-to-people business. Event Success is mainly about the personnel that enable planners to accomplish the goals of their meeting, convention or trade show.

In 2010, Meeting Planners awarded 27 SMG-managed convention centers venues with Prime Site Awards. “This is continued validation that SMG Convention Centers provide their users with the greatest value and highest level of service in the industry,” said Bob McClintock, SMG Senior Vice President for Convention Centers. “We are proud of the men and women of SMG for their hard work and dedication to the communities they serve.”

Meeting Planners, it’s up to you. Make your voice heard, have your opinion recognized. Participate in one of the longest ongoing programs in your profession. Vote today!

11Facilities & Destinations Mid-Market 2010

“Whenever you are recognized by your peers in the industry it is extremely

gratifying and always a compliment to our efforts and the work of our local staffs,” said Steve Peters, President of VenuWorks; eight multi-purpose venues in the VenuWorks portfolio received our awards. He recently served as President of International Association of Assembly Managers.

“The Oncenter is thrilled to again receive the Prime Site Award,”

said Terri Toennies, CMP, CPCE, President and CEO of The Oncenter. “We are delighted to have an energetic and dedicated staff always aiming to exceed the expectations of our clients and guests.”

Facilities Destinations&Please consider the following criteria when voting:

Attractiveness & Functionality of Meeting VenueSize & Quality of Meeting SpaceTechnological CapabilitiesQuality of StaffFood & Beverage OptionsLighting, Acoustics, & Internet AccessOther Meeting/Event Support ServicesAmenitiesRecreational ActivitiesDining & Entertainment OptionsLodging Quality Accessibility to AirportEase of Travel within Destination

name of nominee ___________________________________________________

Check Award You want to nominate the above for:

Prime Site Top Destination

Your name & Title ___________________________________________________

Organization ________________________________________________________

Phone ______________________________________________________________

Email _______________________________________________________________

Additional Comments ________________________________________________

____________________________________________________________________

____________________________________________________________________

May We Contact You? Yes___ no___

Awards of Excellence B a l l o t

Fill Out Form & Mail or Fax Your Vote:Facilities & Destinations152 Madison Avenue, Suite 802, New York, NY 10016Fax: (212) 213-6382

RECOGNIZE QUALITY AND HAVE YOUR VOICE HEARD

“There is a pent-up demand,” said Mark Tester, Director of the Austin convention center. “organizations had been holding back, there was the AIG effect, but 12-18 months later, the need to meet has grown. There is a demand to hold events of all sizes.”

Tester points out that in 2010, Austin saw an increase in collections for hotel occupancy and rental car taxes. “That shows that we are rebounding. Maybe people are making the decision to attend a meeting at the last minute, or maybe exhibitors at a show are sending two or three people where last year they just sent one.”

christine Tascione, cMP, VP, convention & Group Sales, Greater Fort lauderdale convention & Visitors Bureau, has found that the “business opportunity funnel,” which she describes as lingo for potential sales, is up by 25 percent for this Florida destination. “September 2008 began a period of business that was stagnant for a good year, when almost everyone pulled back,” said Tascione. “What

has changed is that organizations have found they can’t do business without meetings. They need that face time.”

Mid-Market Meeting Valueconsumer confidence remains unsettlingly down in the dumps; cutbacks in both private and public sectors have depleted convention budgets; and attendee skepticism about the cost-effectiveness of meeting attendance has never been higher. on the other hand, the benefits of conventions—continuing education, career advancement networking, industry announcements and trade show floor exhibits that keep attendees abreast of the latest technology—are even more necessary in an economy where unemployment is high and job security a constant concern.

“We have to give them value to attend the meeting, and that is up to the organization,” said Al Summers, Director of conventions and conferences, National Middle School Association. Teachers make up the majority of attendees for the organization’s annual convention, whose 2010 edition in Indianapolis attracted an estimated 8,500 attendees. “The Mid-Market city can put together a package that makes it cost-effective for an attendee. When hotel rooms get close to and up over $200 a night, that restricts the ability of the conference to attract the kinds of numbers you need. Smaller destinations can usually be more flexible with their room rates, and it is a part of the negotiation that regularly gets reopened.”

In addition to higher lodging costs, the price of getting around within 1st tier destinations can be prohibitive. “Ground transportation costs are key,” said chris Bombarger, events Manager for National Instruments. “A lot of meetings are no longer

“What has changed is that organizations have found they can’t do business without meetings. They need that face time.”

– chRISTINe TAScIoNeCMP, VP, Convention & Group Sales, Greater

Fort Lauderdale Convention & Visitors Bureau

Mid-Market cities can range from 25 to 40 percent less in costs than 1st tier cities. Value and convenience are key for planners now considering Mid-Market destinations. Milwaukee offers a high number of direct flights and a world-class convention center, and costs that can be up to 40 percent lower than 1st Tier cities.

Indianapolis is expanding its convention center and hotel offerings, attracting organizations seeking a Midwest location with state-of- the-art convention infrastructure at competitive price points.

12 Facilities & Destinations 2010 Mid-Market

Continued from page 9

compensated for attendees. With the top-tier cities, the cost of taxis can be a big issue. Mid-Market cities are offering more kinds of mass-transit or shuttle buses that ease the cost of transportation or taxis. The destinations which have built a lot of hotels, restaurants and attractions near the convention center, have made their city-wide conventions more cost effective and efficient.”

Dennis edwards, President & ceo of Visit Raleigh, has noticed in today’s convention culture, work is the unquestionable priority. “Planners want places where meeting attendees can get their business done at a convention. They want the amenities of a 1st tier city, but they want everything near the convention center and the headquarter hotel. Mid-Market cities can offer that efficiency, which is in keeping with the demand for leaner meetings.”

Starting in the mid-to-late 90s and continuing through the 00s, several 2nd tier and 3rd tier cities invested heavily in their hospitality and meetings infrastructure. The improvements captured

the curiosity of Meeting Planners, who noticed that not only were they exciting, but the construction included the latest technology platforms, further enhancing the value of the destination.

“Some Mid-Market cities have a lot of new hotel inventory and their venues have upgraded,” said Jennifer Johnson, a Meeting consultant and Founder/President of The Johnson Meetings Group, a full-service, third-party planning company. “They are current with technology, and can offer better pricing on the technology a meeting requires, which streamlines pricing for the budget conscious meeting planner in today’s market.”

“We’re a tech company so our technology requirements are pretty intensive, and not every 1st tier city can handle it,” said Bombarger. “With the Mid-Market cities, they have new facilities that have the technological infrastructure we need and they make it part of their pricing, so there isn’t some add-on cost that was unforeseen.”

A sizeable population representing a specific industry, such as Raleigh has with technology, which gives a built-in attendance to some conventions, can enhance the appeal of some smaller cities. The 500,000-square-foot Raleigh Convention Center, which opened in 2008 and features the “Cree Shimmer Wall,” a high-tech gift from a local manufacturer of semiconductors, underscores that city’s success in attracting meetings related to this industry.

“The key for us has been to be authentic. Our restaurants and night clubs are primarily independent. We definitely believe that makes a strong competitor.”

–MARk TeSTeRDirector, Austin Convention Center

“Value begins with the quality of the staff. Not only do the smaller destinations have the flexibility to react to your needs, but they are proactive.”

–DIANNe GRAhAMDirector, Member & Conference Services,

American Association of Motor Vehicle Administrators


People & PartnershipsPricing may be paramount in today’s economy, but planners are adamant that the cVB personnel are the ones who most often bestow added-value to an event. “Value begins with the quality of the staff,” said Dianne Graham, Director, Member & conference Services of the American Association of Motor Vehicle Administrators, who is responsible for upwards of 20 different meetings per year, including an annual convention. Faced with sluggish registration for a recent event, the destination marketing staff took a pro-active approach, going beyond just listening to complaints but suggesting some solutions. The planner and cVB devised an incentive raffle featuring free Professional Basketball Tickets.

“These were good seats too,” said Graham. “They suggested the incentive promotion. They got us the free tickets. Not only do the smaller destinations have the flexibility to react to yours needs, but

they are proactive.”Planners acknowledge that the worth of value goes beyond what

can be qualified by a line item on a profit and loss statement. “you need that service,” said Summers. “When we have a problem, you want somebody to come back at you with not just one or two ideas, but a bunch of stuff. In general, we have found that the Mid-Market staffs bend over backwards to accommodate you. It is easier for them to be in constant touch with everything going on in their destination than it is for a 1st tier city. They bring a lot to the table.”

“I am seeing a lot of proposals from 1st tier cities that are offering competitive prices,” said Bombarger. “But what we want is a partnership with a city, we want to be able to meet there more than once, and not have a radical price increase just because the economy improves a little.”

Unique AppealToday’s meeting attendees are not just more cost conscious, but

The combination of value and unique experiences has helped some Mid-Market cities withstand a slow economy. Austin, Texas reported an increase in hotel occupancy in 2010, indicating an uptick in meeting attendance compared to the previous year.

“Mid-Market cities offer a charming character. In addition to the lower cost, they offer something different, and associations are appreciating that aspect more and more.”

–JeNNIFeR JohNSoNFounder/President, The Johnson Meetings Group

Continued on page 26


“As far as meetings, we are having a good year in 2010. Meetings that utilize the convention center have increased over 48 percent from in 2009.”

–BReNT FoeRSTeR Vice President/Sales, Visit Milwaukee

Breakout Rooms“The breakout rooms were great for our purposes. Each room had their own sound proofing. There was no feedback, or any outside sounds. Also, each of the breakout rooms had its own individually controlled thermostats. In other venues, it is very hard to set the temperatures of the breakout meeting rooms. Branson had individually controlled thermostats in the rooms throughout the entire space, which I guess they can do because it is so new. They made it part of the design. This detail makes a big difference. The temperature of the meeting space is one thing attendees and presenters complain about the most. If it is too cold, attendees will not pay attention, if it is too hot they start falling asleep. From a planner’s point of view, the individual thermostat controls in each meeting room make a very big difference.” Branson Buzz“We’ve met in 1st tier cities, such as Las Vegas. There has been a buzz about Branson and it is in the middle of the country, where most of our members are located. We meet in a variety of cities, including 1st tier, but our constituents have expressed an interest in Branson for years.”

Not What You Expect“There is a wide variety of restaurants in Branson, which surprised us. I had no complaints about the food, either at the venue or off-site. It’s not just country music available; there was a wide variety of music, including Rock & Roll and dance clubs as well as outdoor recreational activities, which many attendees enjoy. I think the city does itself a disservice when it compares itself to other destinations, because it is a unique destination. It has a lot more to offer than what you might expect.”

New Place/New Concerns“Any time you are going to a destination for a new time, it’s a concern, but also when you go to a brand new facility like the Branson Convention Center, you have to worry how they are gelling. Are they seasoned enough to handle your meeting? But Branson, especially Hilton, brought in seasoned folks. You have to take the time to check out the new location and have a lot of communication at every stage to convey your needs. We have a pretty good relationship with Hilton, so communication wasn’t a factor. Branson exceeded our expectations.”

Eric A. Commodore, CMPSenior Specialist Meeting & Event PlanningNational Rural Electrical Cooperative Association

The National Rural Electric Cooperative Association represents the national interests of cooperative electric utilities, which includes more than 900 member cooperatives that serve 42 million people in 47 states. Its 2010 Director’s Summer School Program, a six-day training course with attendance of 140, was held in July at the Branson Convention Center in Branson, Missouri. The meeting requirements of the National Rural Electric Cooperative Association training program included breakout rooms and a small exhibition floor. The destination, known for its live entertainment venues and family-friendly atmosphere, has been a popular vacation spot. With the opening of its state-of-the-art convention center in 2007, the destination is an exciting new addition to the competitive Mid-Market.


Branson, Missouri

www.bransonconvention.com

The Music Capital of the Midwest—boasting more theater seats than Broadway plus 11 championship golf courses—entered the Meeting Business in 2007 with the state-of-the-art Branson Convention Center, a multi-level venue that offers planners 220,000 square feet of exhibit/meeting space and the adjacent 294-room Hilton Branson Convention Center Hotel.


Helpful Staff“The CVB and Convention Center staff are very helpful. We were given walkie-talkies so we could be in touch with the destination staff throughout the convention and there is always somebody available, even late at night.”

Off-Site Venues“There are a lot of off-site venues available to us. Our Association used the U.S. Space & Rocket Center for receptions. Several of the groups that attend the conference also hold their own dinners and receptions, which they can do at a host of places, such as the Huntsville Museum of Art. Huntsville also has a historic district, which has other venues as well as restaurants.”

Solving Transportation“Initially, a drawback for attendees was the transportation within the city once you arrive. But the good news is there are now two hotels—a Holiday Inn Downtown nearby and an Embassy Suites connected to the Von Braun Center. We’ve cut down the number of the outlying hotels we need to one. We provide a shuttle service between the hotel and the convention center. The CVB has helped us off-set those costs. Next year, a SpringHill Suites by Marriott is due to open near the center.” City Surprises“I hear all the time from attendees that Huntsville is so much nicer than expected. Attendees feel safe, and it is an old southern city, with a lot of Antebellum architecture and Southern Hospitality. With our meetings, attendees are the big fish in a small pond, which I think encourages more networking opportunities. It makes a difference when you see welcoming banners in a city.”

Detail Oriented“We’ve been here a long time so we have built relationships. But, just because as a planner, I keep going back to the same destination, it’s important not to take things for granted and to keep a stream of communication. For instance, don’t assume that the press will cover you, make sure the press releases are sent out. It’s still important to double check all the details with your CVB liaisons. The staff makes it a piece of cake for our team; they’re just as detail oriented as we are.”

Marilyn Grundy Symposium Coordinator Na t i o n a l C h i l d r e n’s A d v o c a c y C e n t e r

More than a quarter of a century ago, the National Children’s Advocacy Center was formed in Huntsville, Alabama. The destination not only remains its home-base, but hosted its 27th National Symposium on Child Abuse in March that attracted more than 1,000 attendees, including professionals from healthcare, law enforcement, and government and social agencies. There are two other associations who hold competing annual conventions, usually in a 1st tier city. The meeting itself, which includes general sessions, plenary sessions, luncheons, a final banquet with live entertainment and 150 workshops, is held at the city’s Von Braun Center. Retaining a loyal following for this annual event requires meeting content unavailable elsewhere, a conference structure that enhances education and networking, and a destination attuned to all needs of the organization.

Huntsville, alaBaMa

www.huntsville.org

Combining the rich heritage of Southern hospitality with innovative high-tech venues, such as NASA’s Space Flight Center, “Rocket City” also features the multi-purpose, state-of-the-art Von Braun Center with 100,000+ square feet of continuous space, a 20,000+ square-foot-lobby/pre function area, a10,000-seat Arena, 2,153-seat Concert Hall and 502-seat Playhouse Theatre.


Fulfilling Expectations“During our site selection in 2006, very few cities had the space, characteristics, and room-rates in a compact area that our event required. Pittsburgh rolled out the proverbial red-carpet to our organization and from the outset made it clear they wanted us in their city in 2008. We were told right from the initial site visit that the city and the venues and respective staffs would deliver a high-quality level of support during our event and that our attendees would feel welcome and would fall in love with the city once they were here. Our high expectations, set by the city and venue representatives over two years in advance of our event, were fully met. If there was one very pleasant realization it was how much our attendees enjoyed the city once they were here.”

Welcome Reception“We kicked off our event with a Sunday evening Welcome Reception on the Gateway Clipper, complete with a 1-hour cruise and tour of the city from the river. We had nearly 1,000 attendees join the reception and tour, and really kicked off our great week by showing off the city, making our attendees familiar and comfortable with the entire city. The “3 river tour” made our attendees curious and comfortable to explore the city during the week.”

Local Vendors“We used local catering, AV, transportation, tours, and decorators. What we appreciated the most was how our selected vendors worked so well with the venues and provided cost savings and logistic improvements to what our original plans were. This interaction benefited the flow of our event and our finances. Some were recommend by the CVB, most by the C.C..”

Keeping Close“Our attendees like to stay within short walking distances, so, we do not spread ourselves around town. Many of our attendees come to our event as a “path to market” for their products and services. Having a good selection of entertainment and restaurant options nearby the event are important.” CVB Assistance“The CVB assisted in providing an information booth at our registration area to answer questions on tours and dining options for our visitors. This was a huge help. In addition, they provided various coupon incentive books which our attendees enjoyed.”

John Paserba Vice President-Meetings Activities IEEE Power & Energy Society

The IEEE Power & Energy Society is a worldwide, non-profit association of more than 24,000 individuals engaged in the electric power energy industry. Two years ago, the organization’s annual convention, The IEEE Power & Energy Society’s 2008 General Meeting, which attracted more than 2,200 attendees from 59 countries, was held in Pittsburgh at the David L. Lawrence Convention Center. This annual convention has been held in larger cities than Pittsburgh, often ones that fall into the fist tier category. According to Paserba, Pittsburgh offered a pro-active CVB staff, cost-effectiveness and a facility that could accommodate the five-day event, which requires a very large meeting space, large areas for receptions and other events and a several smaller meeting rooms. The convention includes general sessions, an award banquet, seminars, committee meetings, presentations, a student program and an extensive trade show exhibition.

PittsBurgH, Pennsylvania

www.visitpittsburgh.com

Meeting attendee convenience highlights Pittsburgh. More than 3,000 rooms are within a 7-block radius of the David L. Lawrence Convention Center, right in the heart of downtown, Pittsburgh’s cultural, business and entertainment district. Green-minded planners note that the center was the first to receive a “Gold” L.E.E.D. by the U.S. Green Building Council.


Pedestrian Friendly“Most of the attendees do not rent cars and taxis can be very expensive. Most of them used the TriMet’s MAX (Light Rail), which was very inexpensive. It was only three dollars from the airport to the Convention Center hotels, and it seemed everything else was only two or three stops. The hotels were all within walking distance of the convention center. Our members like to walk, but if it is more than two or three blocks, they will complain and I didn’t get any complaints. It’s a very pedestrian friendly city.”

Green & Diverse “Portland is a very green city, it’s very beautiful. We went in June and the weather was not hot. We had our opening reception outside, which was really nice. There was a lot of variety in what to do, with restaurants and nightlife and also some outdoors activities. The variety had things with a wider appeal to all age groups than you get in some bigger cities and that suits our attendees.”

Gold Standard Facility“The Convention Center really set a gold standard for our meeting. The layout was perfect, very easy to navigate. The Exhibition Hall was on the main floor, it was very easy and efficient to navigate, to go from the workshops to the exhibit floor. The general sessions were held on the floor above. Nobody felt lost or ostracized in the center.”

Foodie Town“People will be surprised at the food. The restaurants are wonderful. The food is excellent. Portland is a real foodie town.”

Dedicated Desk“The CVB had a dedicated CVB desk at the convention center, so I didn’t have to worry to get information out to my members about the city, what to do, where to eat. They had it covered. Some CVBs can be very accommodating when you sign the contract, but then when you are in the city they say here are some brochures or you never see them again. Or they say have a dedicated desk at the convention center, but it’s not manned on Sunday. What makes a good CVB is not what they do on the front end, but the follow through at the meeting and what they do onsite.”

Beverly ChristnerDirector of OperationsCouncil of State & Territorial Epidemiologists

CSTE represents public health Epidemiologists throughout the United States. Typically, the organization books a destination for its annual convention about two years in advance, which is usually in the home state of whoever holds the one-year office of president of this non-profit association. Because of this bylaw, Christner has planned meetings in 1st, as well as 2nd and 3rd tier destinations. The 2010 Annual Conference, a 3.5-day event that includes General Sessions, Round Table Luncheons, 12 concurrent workshops and an Exhibition Floor was held in Portland, Oregon in June and attracted 1,200 attendees. The challenge is to have a facility that can meet these event demands and a destination that can entice then satisfy attendees within the constraint of a relatively tight lead time.

Portland, oregonwww.oregoncc.org

Green, Beautiful and Hip, Portland also offers planners price, convenience, and accessibility. At the center of the vibrant dining and entertainment district is the largest convention center in the Northwest, the Oregon Convention Center, with 225,000+ square feet of exhibition space, 50 meeting rooms and a WiFi infrastructure that supports 5,000+ simultaneous users.

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WEst n June 15–16, 2011 n Long Beach, CA

AM 2011 generic full pg Facil and Dest.indd 1 9/29/10 1:47 PM

Providence’s compact downtown district features more than 2,200 hotel rooms, world-class dining and stellar shopping. At its heart is the Rhode Island Convention & Entertainment Complex, which includes the RI Convention Center with 137,000 sq. ft. of total exhibit/meeting space, the 13,000-seat Dunkin’ Donuts Center, and the 1,900-seat VMA Arts & Cultural Center.Providence,

rHode islandwww.goprovidence.com


Big Fish “Providence was great. There were banners in the street welcoming us, which we never had before. The CVB let every restaurant know we were in town. I was getting emails from different restaurant groups, offering my attendees discounts, which for the attendees is a perceived value. It is a good feeling to know your business is appreciated and to feel you are getting a lot of attention. We felt we are the biggest fish in town, and that feeling can get diluted in other destinations.”

Walking City“We were really impressed with the number of good restaurants, all within walking distance of the convention center. Our attendees are inside the convention center all day, sitting in sessions, learning science. They want to get out and walk around, go places. Most do not drive to the meeting and taking taxis adds to the expense.”

Center Design“Our surveys show that they liked the Rhode Island Convention Center. They loved that the meeting rooms were close together. Sometimes convention centers can have the meeting spaces too spread apart. In our conference, we can have up to 13 concurrent sessions at any given time and attendees like to go from one to another, and it is easier to do when the spaces are close. Also, there is a lot of direct sunlight in the Convention Center. You spend the whole day in there, you don’t get to go outside, so it is nice to have natural light. Our attendees enjoyed the convention center, perhaps more so than other places we have been recently.”

Customer Service“The Providence Warwick Convention & Visitors Bureau staff was great; they just had amazing personalities, gave us a plethora of information and kept up the communication. Site Selection is an important part of the job, but once the contract has been signed, the communication needs to be there throughout the process. Beginning 12 months in advance, but especially by at least February before the meeting, (which is in July), I am planning all the other aspects of the meeting, the site has to be constantly communicating with me. Providence was great about communication so I could have as much information available for attendees as possible. Their level of customer service is outstanding.”

Johanne StogranConference DirectorBotanical Society of America

Botany 2010 was held in Providence, Rhode Island, July 30 - August 5. It is the annual convention of the Botanical Society of America, an international association dedicated to botany and the study of plants. Attracting hundreds of botanists, research scientists and students in the field, Botany 2010 was one of the largest meetings of its kind in the world. An estimated 860—average attendance for the conference—utilized the Rhode Island Convention Center. According to Stogran, the organization never meets in a 1st tier city, mainly due to cost and 2010 was the first time the annual convention was held in Providence. For this organization, a destination must not only offer a competitive price, but have a meeting venue available that can accommodate an education-intensive event.

raPid city, soutH dakotawww.visitrapidcity.com

Scenic Rapid City offers 5,000+ sleeping rooms, and a variety of venues, including: the Rushmore Plaza Civic Center—175,000 square feet of exhibition/meeting space, the Best Western Ramkota Hotel—35,000 square feet of meeting space and the Rushmore Plaza Holiday Inn—14,000 square feet of meeting space.


Mid-Market Advantage“We meet in 2nd and 3rd tier cities because ideally the costs are lower. The bulk of our members are located in the Midwest and West and many of them drive to the conference. We usually use a hotel for the meetings. It’s been my experience that smaller venues appreciate our convention more. At smaller venues our convention and all those in attendance are welcomed as important guests, rather than just another event.”

CVB Staff: Best Practices“Rapid City CVB people were friendly and extremely helpful. They went above and beyond. We had a couple of issues, there was some last minute changes and additions, and it seemed that the CVB and the hotel staff just worked together and addressed all our issues without hesitation so everything ran smoothly. They provided visitor packets and aided in our distribution of them without being asked, and they were very nice packets, very helpful and informative.”

Effective Communication“In some other mid-market destinations, there can be problems with the hotel, the onsite coordinator is not as helpful and you can feel like the staff is not prepared enough for our meeting. You need more than just communication up to and during the meeting, but effective communication, so little things like where is the best place to put our signs within a hotel do not become a problem.”

Attention to Detail“We work on a short booking window, only about a year in advance. As a planner, that means you do not procrastinate and you pay attention to details. When I do a site visit, I make sure to talk to everybody I can, from the CVB staff to the maids and hotel personnel. You have to talk with the people and the Rapid City CVB encouraged that.” Rapid City, Off-Site“The downtown had great restaurants and shopping. I especially love this homemade chocolate shop. There was also Mount Rushmore, which our members liked. Our members like a variety of activities and there was no lack of off-site attractions.”

Laurel Masterson Membership Services CoordinatorR - CA L F U S A

R-CALF USA (the Ranchers-Cattlemen Action Legal Fund, United Stock Growers of America), represents thousands of U.S. cattle producers, with members in 47 states. The R-CALF USA Annual Convention attracts approximately 400 attendees, and returned to Rapid City in 2010 for its 10th Anniversary, which was held at The Best Western Ramkota Hotel, which features 35,000 square feet of meeting space and located in downtown Rapid City. It is the largest meeting space in the city and its location allows easy attendee access to dining, entertainment and shopping in the district. R-CALF’s Annual Convention is a three-day affair, including social events, seminars, general sessions, breakout committee meetings, an industry banquet and an Exhibition Floor, which features products such as chutes and pens and other items of interest to livestock producers.


Big Fish/Small Pond“We’re a very close-knit organization, and enjoyed being a big fish in the small pond. We took over the two hotels, but the CVB was great in making us feel welcome. The restaurants and retailers were all aware of us being town and really welcomed us.”

Unique Restaurants“The food was great. Rochester has unique restaurants, not chain or run of the mill. The CVB was great in helping us get discounts and group bookings in restaurants. Attendees really appreciated that, and they felt they were getting a new experience.”

Area Tours“The CVB set up a lot of tours for us, really showcased the area tourist-wise. They were also offering us ideas of what to see and how it might relate to our programming. The tours enhanced the whole experience, which included wineries and the canals around the city. We also have a pretty good party crowd and there was a lot of entertainment. For most of the attendees, it was the first time they were in New York without being in New York City. They were impressed with what was available.”

Riverside Atrium“The atrium area in the Riverside Convention Center was really pleasant. There are lot of open foyers that open to the section. On opening night, we had a New State theme, with different food stations and other activities. The flow in to and around the event was great, and people were able to see all the different things available. It was a great space for a reception, just the atmosphere that we needed.”

CVB Coordination“The CVB brought all their partners together. We worked with one liaison. She was a clearing house for all the information. We were able to give her all our needs and what our agenda looked like, and she was able to bring in all the necessary players and see that all our needs are met. You want that kind of attention from the start, from your first site-visit, that the CVB can coordinate everything for you so you can put on your meeting.”

Kay ChelenaConference Management National Association of Extension 4-H Agents

The membership of the National Association of Extension 4-H Agents is comprised of youth development professionals who come from a cross-section of fields and are devoted to the 6.5 million young people involved in 4-H Clubs across the United States. Their annual convention, which attracts more than 1,000 attendees, is typically contained in a large meeting hotel, but in 2009 the event was hosted by the Rochester Riverside Convention Center in Rochester, New York. The five-day program featured an abundance of networking opportunities, 100 workshops, Poster Sessions, Awards Banquet and an exhibition floor. More than 1,100 hotel rooms connect to the center, and the CVB was able to combine the hotel rooms and meeting space into an appealing, cost-effective package.

rocHester, new york

www.visitrochester.com

Set on the scenic Genesee River and connected to more than 1,100 hotel rooms, the 100,000-square-foot Rochester Riverside Convention Center is surrounded by entertainment districts with restaurants, cafés, coffee houses, pubs, dance clubs and theatres. Outdoor attractions include Rochester’s world famous canal system and the 100+ vineyards of N.Y. Wine Country.


Competitive Package“Sacramento put together a competitive package. With the two hotels across the street from the convention center, it was a very cost-effective meeting. The hotel rooms were about $50 cheaper than comparable destinations. They waived a lot of fees. The CVB also made available a lot of discounts to restaurants and attractions to our attendees. Our attendance was actually up this summer compared to last year.”

Work as Team“Sacramento really worked as a team, it was very seamless. You are dealing with two different hotels and the convention center, which seemed intimidating at first. But they made every very clear from the beginning about who did what or who was responsible, it was very specific. But once we were there, we worked with one person who was in constant contact with all the players. The ease of working with all these different parts surprised me.”

Comfort Levels“We thought because it was summer, there would be problems with the Convention Center, but the space was always comfortable. At night the city was very nice, but in July during the day it was hot. Inside the center was always cool and comfortable. The catering was very nice, comparable to any nice hotel. You hear bad things about food in a convention center, and we have a lot of events with food during the meeting. But the food was very good and I had no complaints, which is rare.”

Many Options“There were a lot of dining options, a nice variety of inexpensive restaurants. Our members are government employees on strict budgets so that is important. Also, our groups rent off-site venues for parties and receptions and there was a large variety in Old Sacramento, which is the historic district, like the California State Railroad Museum and the Crocker Art Museum. Everything was within walking distance.”

Michelle Malloy, CMP, CAEDirector of Meetings National Associaton of Regulatory Utility Commissioners

National Association of Regulatory Utility Commissioners (NARUC) represents State public service commissioners who regulate utility services, such as electricity, gas, telecommunications, water, and transportation, throughout the country. Malloy, who plans the organization’s three major conventions held every year, has wide experience in dealing with all destination tiers. NARUC’s winter meeting is always held in Washington D.C.—a 1st tier destination—but the fall and winter editions vary between the major cities and the Mid-Market. The 2010 Summer Committee Meeting was held in Sacramento, California and was hosted by the Sacramento Convention Center. An estimated 1,115 attended the five-day event, which included numerous committee meetings, luncheons, general sessions, large breakouts receptions, and a table-top trade show exhibition floor.

sacraMento, california

www.sacramentoconventioncenter.com

The Sacramento Convention Center Complex is located at the heart of the exciting downtown of California’s state capitol. The complex features the convention center with a 134,000-square-foot Exhibit Hall, 31 meeting rooms, including a 24,000-square-foot ballroom; a 2,452-seat Community Center, the 3,867-seat Memorial Auditorium, and the 272-seat Jean Runyon Little Theater.

Community Service“One of our trademarks is that we perform community service during the reunion, and the CVB was very helpful in arranging those services between our organization and the local community.”

Travel Trade-Off“The real problem with small destinations is that our organization is truly global. Attendees coming in from Asia and Europe would prefer a destination with more direct flights. With Tucson, most of the attendees first fly in into Phoenix. It is a trade off, because the costs are so much lower in terms of the rooms and amenities. The travel to Tucson is not insurmountable and it is just so much more affordable than other destinations.”

Accommodating Space“We’ve been to other destinations, but they are not as accommodating for our group. We need the space so the attendees can reconnect. There’s a lot of pool time, which can get pretty raucous. We need the meeting space for our ceremonial dinner and other sessions, but we go to Resorts because we need the space to spend time socializing with each other. We like a destination that gets us a space where we can stretch out, so to speak.”

Lush & Diverse“Mount Lemmon was great. People loved Tucson for the natural beauty, it’s very lush. Most people bring their families, and a lot of the meals are at the Resort. What is appealing about Tucson was that there was a variety of things to do; it is very family-oriented, which is a large part of what our reunion is about.”

Promotional Efforts“The CVB does all the prerequisite things, like providing discounts and promotions and information about the city and airport. But they also have sent out a hard mail piece, and also helped us craft an electronic one that helped get the word to potential attendees. Locally they helped us get a lot of press, which also helped us get the word out.”

Jeff ZadrogaPresidentUp With People International Alumni Association

The Up With People International Alumni Association is an organization representing alumni of Up With People, an international cultural organization founded in 1965 best known for their motivational and upbeat musical performances. There are an estimated over 20,000 UWP alumni in 79 countries. In July, the three-day UPWIAA annual reunion was held at the JW Marriott Starr Pass Tucson Resort & Spa in Tucson, Arizona and was attended by an estimated 1,200. The event includes seminars and general sessions and a concluding Banquet with performances, as well as a limited exhibition floor. The main focus is socializing between attendees and families. The organization plans to return in Summer 2011.


tuscon,ariZona

www.visittuscon.org

This southwest destination is known for its mild climate, spectacular scenery, high-desert golf and world-class culinary scene. Although the main meeting venue for the city is the 205,000-square-foot Tucson Convention Center, Tucson is equally known for its array of meeting hotels and resorts, like the JW Marriott Starr Pass Tucson Resort & Spa, which features more than 65,846 square feet of meeting space including ballrooms with 21-foot high ceilings, and views of the spectacular Sonoran Desert.


they seem more interested in expanding their meeting experiences, especially with most Mid-Market cities offering tried and true amenities and attractions. Alex Bryant, contract & operations Specialist for the National Association of home Builders, organizes 8-10 meetings per year, including an annual convention, always held in las Vegas. But the other, smaller events are almost always hosted by a Mid-Market destination.

“The best rates and great packages are available from the Mid-Market cities,” said Bryant, whose 2010 Green Builders conference, held in Baltimore, had more than 1,000 attendees. “you need a city where there is some entertainment, good dining, maybe shopping. you can’t have a destination feel like a burden to attendees.”

Planners have found that Mid-Market destinations can provide needed diversity to an organization’s roster of meetings, which in turn can revitalize enthusiasm about an event. “Mid-Market cities offer a charming character,” said Johnson. “In addition to the lower cost, they offer something different, and associations are appreciating that aspect more and more. A lot of attendees have already been to the major destinations, like Boston or orlando.

They are looking at charleston, which has smaller hotels but it’s a different type of atmosphere, or they are going to Santa Fe, for the different perspective. Whether it’s golf or history or pottery, the Mid-Market destinations are appealing because the experiences are so different.”

“We’re not a huge group, but we can be very space-intensive,” Graham said about the annual meeting, usually a four-day affair that includes general sessions, break-out sessions seminars, board meetings and a trade show component requiring an exhibition floor, and attracts about 600.

The event has been held in a “big city,” but Graham recognizes that the distinctive atmosphere that occurs when you are the only show in town gives attendees an experience obviously available only in the Mid-Market. “you get the feeling that you take over a destination,” Graham explained. “The attendees feel special and the service just seems better.”

For Summers, with education remaining in the national and local spotlight, one of the largest national conventions being at the center of a city’s attention has some intangible value. “When we meet in a 1st tier city, you don’t get much press,” said Summers. “In a 2nd tier

city, we get a lot of attention and it seems wide-spread because it is a smaller city. It is free advertising because it can drive attendance. But it also, usually, is good positive media and we can always use that.”

Price may be putting destinations in a better position during the economic downturns, but it is what they offer that other destinations can’t that continues to bolster the Mid-Market appeal. “The saying in the music business is that musicians go to los Angeles to work on their career, but come to Austin to work on their craft,” said Tester. “Planners know that attendees will have a unique experience, and see up and coming acts or some famous old timer. The key for us has been to be authentic. We offer a unique personality. our restaurants and night clubs are primarily independent. We definitely believe that makes a strong competitor.”

edwards also points towards the educational network of the city, such as Duke university and North carolina State, as well as Research Triangle Park, a complex with an international reputation for leading bio-tech and other cutting-edge companies. “We have top quality speakers in our own backyard, as well as a built in audience for a lot of meetings,” edwards said. “This can streamline costs of having speakers, as well as having a portion of the attendees who require little to no travel.” Being able to augment a meeting can go a long way in ensuring a more robust convention year. “Technology, science and medical are core areas for our meetings,” said edwards. “They haven’t been hit as hard by the recession.”

Adding Value to Meetings in a Tough EconomyContinued from page 14

“Planners want the amenities of a 1st tier city, but they want everything near the convention center and the headquarter hotel. Mid-Market cities can offer that efficiency, which is in keeping with the demand for leaner meetings.”

–DeNNIS eDWARDSPresident & CEO, Visit Raleigh

Meeting Planners are finding that smaller cities, like Austin, Texas have CVB staff that are more responsive to their needs, especially in this time of budget crunching and heightened scrutiny on the Return on Investment of an event.


5 Mobile, AlAbAMA

1] Duke energy Convention Center duke-energycenter.comCincinnati’s Duke Energy Convention

Center, after its 2006 expansions, offers 750,000+ sq. ft. of exhibit/meeting space. Attendees will be just as interested in the new $2 billion Fountain Square entertainment district, with world-class dining, shopping, and exciting nightlife; 3,000+ hotel rooms within three blocks.

2] Saint CharleS Convention Centerstcharlesconventioncenter.comThe Saint Charles Convention Center

just turned five. The 154,000-sq.-ft. facility includes a 16,200-sq.-ft. Grand Ballroom and is attached to the 296-suite Embassy Suites; 500+ hotel rooms within walking distance. Check out Spa Botanica, Frontier Park, Historic Main Street, Ameristar Casino, and Downtown St. Louis.

3] MeMphiS Cook Convention Centermemphisconvention.comThe Memphis Cook Convention

Center—300,000+ sq. ft. of meeting/exhibit space and the 2,100-seat Cannon Center for the Performing Arts—connected to the 600-room Memphis Marriott Downtown. Then there’s Memphis. Unforgettable music, nightlife and cuisine, either nearby or just hop the Main Street Trolley Line for world famous Beale Street.

4] Charlotte Convention Centercharlotteconventionctr.comThe Charlotte Convention Center

features 280,000 sq. ft. of exhibit space, including 90,000 sq.ft of flexible meeting space and 40,000 sq.- ft. Crown Ballroom; near 4,000+hotel rooms, an exciting entertainment & dining district and the newly opened NASCAR Hall of Fame.

5] arthur r. outlaw Mobile

Convention Centermobileconventions.comLocated on the Mobile Waterfront,

the Arthur R. Outlaw Mobile Convention Center—The Gulf Coast’s Premier Meeting and Convention Facility—features 317,000 sq. ft. of meeting/exhibition space, plus river walks, terraces & covered crosswalks to connecting hotel; near 900 Hotel Rooms. Enjoy riverside nightlife or take a short hop into downtown Mobile.

F & DHotLists

2 St. ChArleS, MiSSouri

4 ChArlotte, North CAroliNA

3 MeMphiS, teNNeSSee

1 CiNCiNNAti, ohio

status: HotCategory: MiD-Market Convention CentersFyi: soMe 2nD tier Cities are CLose seConDs. tHeir state-oF-tHe-art Meeting FaCiLities Have nearby worLD-CLass entertainMent, Dining, anD LoDging.


Austin Convention Center500 East Cesar Chavez StreetAustin, TX 78759(512) 404-4000; Fax: (512) 404-4416www.austinconventioncenter.comDirector of Austin Convention Center Department: Mark TesterDirector of Sales: Lisa Kidder

snapshot: Rated one of the country’s most technologically advanced conven-tion centers, the Austin Convention Center has a convenient downtown location near the city’s famous enter-tainment districts. The facility spans six city blocks with five column-free exhibit halls, seven ballrooms and 54 meeting rooms. Meeting space: 374,255 sq. ft, includ-ing 54 meeting rooms and a 43,300-sq.-ft. Ballroom.exhibit space: 5 contiguous Exhibit Halls with 246,097 sq. ft. of total

Exhibit Space: Theater Seating: 20,333 in Exhibit Halls; 2,291 in South Ballroom; 3,940 in North Ballroom.technology: Gigabit-rated building (voice, video and data move at over 1 billion bits per second); complimenta-ry WiFi, running on a CISCO pow-ered gigabit Ethernet infrastructure; redundant high-speed, 100 mg/sec. Internet II access; plug and play capa-bilities; on-site technical staff.venue Features: Flexible and practi-cal floor plan; 18 loading docks; 2 parking garages; pre-function spaces offer views of downtown Austin.Hotel rooms: 5,500 downtown hotel rooms.transportation: 8 miles to the Austin-Bergstrom International Airport.Attractions: state Capitol; sixth street entertainment District; Warehouse entertainment District; university of texas; LBJ Presidential Library; texas state History Museum; dozens of museums and art galleries; Lady Bird Lake with ten miles of trails.See ad on page 3

A u s t i n

tHe GeorGiA Center, tHe university oF GeorGiA’s ConFerenCe Center & HoteL1197 S. Lumpkin StreetAthens, GA 30602(706) 542-2654; (800) 488-7827Fax: (706) 542-6630www.georgiacenter.uga.eduSales Director: Kim Rogers

The Go-To Conference Center & Hotelsnapshot: The Georgia Center provides comprehensive event services for profes-sional associations, educational organiza-tions, businesses, government entities and the community. Lodging: 200 rooms with 11 suites.Meeting sizes: up to 600.overall Meeting space: 30,000 sq. ft.; including 20 Meeting Rooms; 5 Executive Boardrooms; Ballroom and Banquet areas.

exhibit space: 16,000 sq. ft.theater/Auditorium: 375-600 seats.technology: Wireless Internet through-out facility/hotel rooms; Smart Podiums with the latest AV Technology; 24/7 onsite technical support.services: Onsite Event Managers, Designers & Planners; Registration Services; Customized Meeting Packages; Marketing, Promotion, Graphic Design and Website Development; Business Center with Computer/Internet Access.Food & Beverage: Banquet Menu Planning; Evening and Event Cocktail Service; Full-Service Catering.restaurants: Savannah Room Restaurant (Gourmet Southern Cuisine); Courtyard Café (hot entrées, soups and salad bar); Georgia Java (Starbucks Coffee, specialty sandwiches & delightful desserts; Dawg House Lounge (sports-bar atmosphere & tavern menu) Magnolia Ballroom and Private Banquet Areas.Attractions: Georgia Museum of Art; state Botanical Gardens; Butts-Mehre Athletic Museum; uGA Golf Course; Double-Barrel Cannon; Lyndon House Arts Center; Athena statue; Morton theatre; 40 Watt Club; unique restaurants/shops/Pubs/Clubs.See ad on page 31

A t h e n s

Athens, Georgia ..............................28

Austin, Texas ....................................28

Biloxi, Mississippi ...............................30

Chattanooga, Tennessee ..............30

Indianapolis, Indiana ......................30

Minneapolis, Minnesota .................30

Miami Beach, Florida ......................32

Norfolk, Virginia ...............................32

Philadelphia, Pennsylvania ...........32

Providence, Rhode Island ........32,33

Rapid City, South Dakota ...............33

Rochester, New York .......................34

St. Louis, Missouri ..............................34

Savannah, Georgia ........................34



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54 Facilities & Destinations Planner Guide

OKLAHOMA CITYCONVENTION &VISITORS BUREAU189 West Sheridan Oklahoma City, OK 73102(405) 297-8912; (800) 225-5652Fax: (405) 297-8888www.visitokc.comDirector of Convention Sales & Services:Elizabeth Buckley (405) 297-8952 • [email protected]

Snapshot: Oklahoma City has it all—from the historic Old West inStockyards City to the vibrant energy ofBricktown, the city’s lively entertain-ment district. Our museums hold artis-tic treasures and our sports venues havesomething for everyone. Choicesabound for an experience you’ll cherish.Main Meeting Venue: Cox BusinessConvention Center (405-602-8500;www.coxconventioncenter.com) —100,000 sq. ft. Exhibit Hall can bedivided into 8 smaller halls or com-bined with the Arena floor for 132,000

sq. ft. of total exhibit space; 105,000 sq.ft. Meeting Room complex with 21meeting rooms and a 25,000 sq. ft.Ballroom; 15,000-seat Arena. GeneralManager - Gary Dejardins.Venue Features: wireless internet service and access speeds up to oneGigabit available; four (4) FREE pre-function wi-fi zones; meeting roomsand ballroom equipped with state-of-the-art audio-visual equipment; SMGVideo Conferencing Services available.Hotel Rooms: 1,680 rooms inDowntown Oklahoma City and 15,000 citywide.Transportation: 10 miles/15 minutesfrom Will Rogers World Airport.Nearby Attractions: BricktownDining & Entertainment District—avibrant urban neighborhood with avariety of new canal-side restaurants,clubs, music venues and attractions.,OKC National Memorial & Museum,Oklahoma City Museum of Art;Myriad Botanical Gardens; AT&TBricktown Ballpark; Ford Center;Civic Center Music Hall; OklahomaCity Zoo; National Cowboy andWesternHeritageMuseum.See Ads onPages 29, 31

OKLAHOMA



full-service, on-site culinary department. Clients receive professionalservice from the Center’s Director ofFood Service and Executive Chef.Convention/Guest Hotel Rooms:Adjacent Downtown, 364; SummitCounty: 5,000+.Transportation: 11 miles from AkronCanton Airport; 30 miles fromCleveland Hopkins InternationalAirport.Attractions: National Inventors Hall ofFame, Canal Park Stadium, AkronCivic Theatre, The University ofAkron, E.J. Thomas Performing ArtsHall, Cuyahoga Valley ScenicRailroad, Stan Hywet Hall &Gardens, Lock 3 Live, Akron ArtMuseum, Summit Artspace &Cuyahoga Valley National Park.

OHIO

PENNSYLVANIACONVENTION CENTER1101 Arch StreetPhiladelphia, PA 19107(215) 636-3300; (800) CALL-PHLFax: (215) 636-3327www.PhiladelphiaUSA.travelVice President/Convention Services:Patricia Kraft Hilpl

“Philadelphia – Be at Liberty toMeet”Snapshot: When you meet inPhiladelphia, you get more than avenue, you get a good mix of work andplay. The Pennsylvania ConventionCenter, known for its beauty, flexibilityand location in the heart of CenterCity, as well as five-star dining, tax-freeshopping, and ease in traveling in, outand around the city.Meeting Spaces: Currently, thePennsylvania Convention Centerstretches over six city blocks, providinga total of 610,000 sq. ft. ofmeeting/function space that easilyaccommodates the needs of

meetings/conventions large and small.The Convention Center has more than440,000 sq. ft. of exhibit space, includinga 315,000-sq.-ft. Main Exhibit Hall;33,000-sq.-ft. ballroom and 52 meetingrooms offering an additional 120,000square feet; 6,300-sq.-ft., 600-seat the-ater. Once complete, the expandedConvention Center will provide plannersa total of one million square feet ofsaleable space (700,000 square feet ofexhibit space, 541,000 square feet ofwhich is contiguous); the largest amountof ballroom space of any convention center on the East Coast at 93,000 sq. ft.;and a total of 87 meeting rooms.Venue Features: Free wireless Internetwith Internet access up to one Gigabit;an internal fiber optic backbone, and datacabling throughout the entire facility.Convention/Guest Hotel Rooms:10,000 rooms in city; 3,682 within two-minutes of PennsylvaniaConvention Center.Transportation: 20 minutes toPhiladelphia International Airport.Attractions: More than 20 major performing arts facilities, includingvenues for ballet, jazz, drama andmusical theater; more than 200 restaurants in Center City.

PENNSYLVANIA

SCANTICON HOTELAND CONFERENCECENTER1210 First Avenue King of Prussia, PA 19406(610) 265-1500; Fax: (610) 768-0183www.ScanticonValleyForge.comVice President of Sales and Marketing:Candice Ellesin

Valley Forge, A premier destinationfor your exceptional eventSnapshot: The Scanticon was specifi-cally created to be a premier conferencesite. All designed for comfort and func-tion and is officially approved by theInternational Association of ConferenceCenters. The Scanticon Hotel andConference Center is located in theValley Forge Convention Plaza, alsohome to the Valley Forge ConventionCenter and the Radisson Hotel ValleyForge.Meeting Space: Over 150,000 sq. ft. offlexible meeting space between theScanticon, Radisson and Valley ForgeConvention Center, including: 61

meeting rooms; 8,865-sq.-ft. Ballroom;54,000-sq-ft., 3,800-seat theater.Exhibit Space: 108,000 sq. ft. ofExhibit Space, including 54,000-sq.-ft.Main Exhibit Hall.Technology: Wifi in all guestroomsand public space; On-site Audio VisualCompany. Multi-Level Ballroom, TheWaterford, features state-of-the-artAudio Visual with built in screens, plas-ma televisions, sound system and differ-ent lighting scenes.Food & Beverage: The Scanticon fea-tures three restaurants and a nightclubon property—Café Soleil, Chumley’sSports Bar and Steakhouse, BlueGrotto, and Ice Nightclub.Guest Rooms: 160 Guestrooms in theScanticon Hotel; The adjoiningRadisson Hotel offers an additional 328guestrooms.Amenities: 3,000-sq.-ft. Health andFitness Center; Outdoor Garden Pool;24-Hour Business Center.Transportation: 25 miles toPhiladelphia International Airport.Attractions: Located in the heart ofthe Valley Forge business district,adjacent to Valley Forge NationalPark; King of Prussia Mall.See Ad on Page 31

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29Facilities & Destinations 2010

A u s t i n , t e x A s

500 East Cesar Chavez Street, Austin, TX 78701

(512) 404-4000 • Fax: (512) 404-4416 • www.austinconventioncenter.com

f A s t f A c t sLocation: Downtown AustinTotal Area: spans six city blocksExhibit Space: 246,097 contiguous sq. ft., column free Ballrooms: 43,300 sq. ft. level 4; 23,418 sq. ft. level 1Meeting Space: 54 meeting rooms totaling 61,440 square feetTechnology: Gigabit-rated facility, wireless Internet access,plug and play capabilities

A winner of the Prime Site Award every year since 1995, the Austin Convention Center has emerged as a leader in the convention and meeting market. A premier facility located in

the heart of the capital city’s downtown business district, the Center spans six city blocks with 374,255 square feet of exhibit and meeting space. The five column-free exhibit halls, totaling 246,097 square feet, accommodate 1,289 10’ X 10’ exhibit booths. Seven ballrooms ranging from 3,896 to 43,300 square feet in size, and 54 meeting rooms and show offices totaling 61,440 square feet, complete the four-story convention center. Ample parking is provided in two parking garages with a total capacity of 1,700 spaces.

technological FeaturesRated one of the most technologically advanced convention centers in the country, this gigabit-rated facility moves voice, video, and data at over one billion bits per second. The Austin Convention Center offers a variety of in-house services including complimentary Wireless Internet access, redundant high-speed Internet II access, plug and play capabilities, and an on-site technical staff to help with networking needs.

Hotels Austin offers more than 25,000 hotel rooms, with 5,500 located downtown, including the 800-room Hilton Austin adjacent to the convention center. Additional nearby hotels include: Four Seasons Hotel Austin; Courtyard by Marriott; Residence Inn by Marriott; Hilton Garden Inn Austin Downtown; Radisson Hotel & Suites; Hampton Inn & Suites Downtown; Driskill Hotel; Omni Austin Hotel Downtown; and Intercontinental Stephen F. Austin Hotel.

Austin by nightAfter conventions and meetings wrap-up each night, attendees may choose to enjoy Austin’s entertainment districts, the Warehouse District and famous Sixth Street. The Austin Convention Center is just down the street from the city’s vibrant nightlife, where visitors can also enjoy everything from fine dining in four-star restaurants,

locAted in the heArt of the cApitAl city’s downtown business district, the center spAns six city blocks.

A u s t i n c o n v e n t i o n c e n t e r

to down-home barbecue and authentic Tex-Mex. As the Live Music Capital of the World, Austin echoes with the sound of country, rock ‘n’ roll, blues, jazz and Tejano. On any given evening, one can find live music playing in nearly 200 different venues.

Austin by DayDuring the day, visitors can enjoy the capital city’s many historical attractions, including the State Capitol, the LBJ Presidential Library, the Texas State History Museum, the Blanton Museum of Art, and many more museums and art galleries. Or, one can experience the beauty of central Texas, captured by downtown’s Lady Bird Lake, bordered by 10 miles of trails enjoyed by runners, walkers and cyclists. Surrounded by three lakes and a network of parks, Austin offers the perfect environment for enjoying the best of nature.

Austin➤ Hotels: 5,500 downtown hotel rooms; adjacent 800-room Hilton Austin ➤ Airport: Austin-Bergstrom International Airport, eight miles from facility➤ Nearby Attractions: State Capitol, Sixth Street Entertainment District, Warehouse Entertainment District, University of Texas, LBJ Presidential Library, more than 20 museums including The Texas State History Museum, dozens of art galleries and historical attractions, Lady Bird Lake.


MississiPPi CoAst CoLiseuM AnD Convention Center2350 Beach BoulevardBiloxi, Mississippi 39531(888) 467-4853, (228) [email protected] of Sales, MS Gulf Coast CVB: Crystal Johnson

“Relax. It’s the Mississippi Gulf Coast.”snapshot: One of the few beachfront convention centers in North America, the Mississippi Coast Coliseum and Convention Center offers 400,000 sq. ft. of newly expanded and renovated exhibit and meeting space. After the meeting, your delegates can enjoy gam-ing, golf, dining and shopping. Meeting space: 38 meeting/breakout rooms; 66,000-sq.-ft. Ballroom.exhibit space: 129,000 sq. ft.

theater: 9,000-seat arena.technology: 94 Wireless Access Points; Digital and Analog Lines; 3G Technology; Peer-to-Peer Networking; Web Browsing/Internet; Webcasting; 11 Manned Switches.Lodging: 5,000 committable rooms; 18,000 total rooms. Destination: 11 Casino Resorts; 26 miles of White Sand Beach; Water sports and Beach Rentals Sports Complex; Equestrian Facilities.transportation: Gulfport/Biloxi International Airport is 12 miles from facility.Attractions: emeril’s Gulf Coast Fish House; Mary Mahoney’s (featured in John Grisham novels); signature Golf Courses designed by Arnold Palmer, Jack nicklaus, tom Fazio, and Jerry Pate; entertainment at Casinos and Coliseum Arena; Frank Gehry-designed ohr-o’Keefe Museum; Walter Anderson Museum; Charter Fishing Fleet; sailing on Biloxi schooners; Water Parks; shrimping tour.

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CHAttAnooGA AreA CvB2 Broad Street, Chattanooga, TN 37402(800) 964-8600; Fax: (423) 265-1630chattanoogameetings.comVP of Sales & Marketing: Steve Genovesi

Chattanooga, A Great City By Naturesnapshot: Welcome to Chattanooga, the perfect meetings destination! Chattanooga has emerged as a top meetings and conventions destination for regional and national associations. Groups typically draw record attendance due to our central location. Chattanooga is within a 3-hour drive of 10 million people. Our Tennessee location is cen-trally located in the Southeast. Bordering Georgia and Alabama, Chattanooga is within two hours of Atlanta, Nashville, Knoxville and Birmingham. Chattanooga Convention Center: 185,000 sq. ft of multipurpose space,

including 100,800 sq. ft. of exhibit space accommodating up to 500 10’x10’ booths, up to 6,288 banquet seating, and up to 8,000 theatre seating; 21 additional meeting rooms; 40,000 sq. ft. of pre-function space wireless high-speed Internet connectivity throughout facility; in-house food and beverage service. Hotel rooms: 2,000 guest rooms downtown; 6,000 additional rooms city-wide.Additional meeting/event facilities: 1,700-seat Tivoli Theatre; 3,800-seat Memorial Auditorium; 12,000-seat UTC McKenzie Arena; 5,500-seat Camp Jordan Arena; 20,000-seat Finley Stadium; 50,000-sq-ft First Tennessee Pavilion.Full-service, smaller-meeting hotels: Chattanooga Marriott; Chattanooga Choo Choo Historic Hotels of America; Chattanoogan Hotel; Sheraton Read House.Attractions: Hunter Museum of American Art; Model railroad Display & Museum; Chickamauga & Chattanooga national Military Park; tennessee Aquarium; also golf, kayaking, canoeing, hiking, biking & river tours.

C h A t t A n o o g A

Meet MinneAPoListHe oFFiCiALConvention +visitors AssoCiAtion250 Marquette Avenue South, Suite 1300Minneapolis, MN 55401(612) 767-8000; (800) 445-7412FAX: (612) 767-8001www.minneapolismeetings.comVP of Convention Sales: Kevin Lewis

“There’s no place quite like Minneapolis”snapshot: It’s a city of amazing contrasts and combinations.Where down home people meet uptown style.Where below zero temperatures meets above average intelligence.Where modern glass architec-ture meets outdoor green adventure.Where every season, every art and every type meet in every possible way. We want everyone to Meet Minneapolis, and see firsthand what an amazing place this is.Main Convention space: The Minneapolis Convention Center features

480,000 sq. ft. of exhibit space, 87 meet-ing rooms a 28,000-sq.-ft. ballroom and a 3,400 fixed-seat, state-of-the-art auditorium.other Meeting space: Hilton Minneapolis (connected via Skyway to the Minneapolis Convention Center) features 74,000 sq. ft. of function space including a 25,000-sq.-ft. foot ballroom, a 7,400-sq.-ft. junior ballroom, and the Hilton Meetings Conrad space; Walker Art Center (flexible indoor and outdoor space); Mill City Museum (Meet within a National Historic Landmark—the Washburn A Mill). Guthrie Theater (the 3-theater complex); Minneapolis Public Library (conference rooms, boardrooms and auditorium); Minneapolis Institute of Arts (Special event spaces include the new Graves Reception Hall.) services: Meet Minneapolis provides a full range of meeting services, including turnkey housing programs for reserving and managing room blocks;, onsite staff in registration and information booths; full-service Meeting Planning.Attractions: Hennepin Avenue theatre District; Mall of America, nicollet Mall; restaurants include La Belle, Chambers Kitchen and Wolfgang Puck’s 20.21.




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JW MArriott inDiAnAPoLis 10 S. West StreetIndianapolis, IN 46204(317) 822-8554; Fax: (317) 822-8464www.jwindy.comDirector of Group Sales: Anne Dunlavy

Marriott Place Indianapolis: 145,000 square feet of space. 2,200 rooms. 5 connected hotels. One place.snapshot: The JW Marriott Indianapolis, the crown jewel of Marriott Place Indianapolis, features 104,000 sq. ft. of meeting space, and 1,005 elegantly appointed guest rooms; access to 40,000 sq. ft. of meeting space and 622 rooms at the Indianapolis Marriott Downtown, 297 rooms at the Courtyard by Marriott, 156 rooms at the SpringHill Suites by Marriott and 168 rooms at the Fairfield Inn & Suites by Marriott. Complex connected via skybridge to 1+ million square feet of space at the Indiana Convention Center.

JW Marriott indianapolis: 104,000 sq. ft. of meeting/event space, includ-ing; 50 meeting rooms; 40,500-sq.-ft. Grand Ballroom with theatre-style seating for 4,500; 20,670-sq.-ft. Junior Ballroom; 20,000-sq.-ft. Exhibition Hall; 23,000 sq. ft. of breakout space.Lodging: 2,248 room within Marriott Place Indianapolis.technology: wireless Internet; video conferencing and webcasting capa-bilities.indiana Convention Center: 120,000 sq. ft. of meeting space; 83 meeting rooms, a 60,573-sq.-ft. ballroom; 747,000+ sq. ft. of contiguous space when combined with adjacent Lucas Oil Stadium.transportation: 15 miles to Indianapolis International AirportAttractions: White river state Park, Conseco Fieldhouse, “the Lawn” outdoor Concert venue, Circle Centre Mall (200+ stores and restaurants), indiana state Museum, indianapolis Zoo, nCAA Hall of Champions, river Promenade, indianapolis 500, eiteljorg Museum of American indians & Western Art, indianapolis Museum of ArtSee ad on Cover 3

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1197 S. Lumpkin Street, Athens, GA 30602 • (706) 542-2654; (800) 488-7827, Fax: (706) 542-6630 • www.georgiacenter.uga.edu

The Georgia Center, The University of Georgia’s Conference Center and Hotel, is one of the world’s largest and most comprehensive university-based conference centers.

Conveniently located on the beautiful, historic campus of UGA just minutes from Downtown Athens, The Georgia Center encompasses space for meetings, conferences, exhibitions, banquets, special events, dining and lodging.

With more than 50 years of experience hosting local, national and international groups, The Georgia Center offers a stimulating environment that connects lifelong learners from around the world.

At The Georgia Center, you will find unparalleled conference planning and event design. Your conference or event is assigned an on-site event management team with the experience and knowledge to coordinate your conference from development to conclusion. And, whether your conference or event is for 30 or 300, the complete experience requires a truly memorable setting. Our Event Designers can create a customized look and feel for your event, from serene elegance to casual fun.

The Georgia Center, the go-to Conference Center & Hotel.

t h e G e o r G i A c e n t e r , t h e u n i v e r s i t y o f

G e o r G i A’ s c o n f e r e n c e c e n t e r & h o t e l

At h e n s , G e o r G i A

Conference Center Offerings:20 Meeting Rooms5 Executive Boardrooms16,000 sq. ft. of Exhibit Space2 AuditoriumsConference Registration (on-site or at a site of your choice)Event Designers and PlannersMarketing and Graphic DesignIn-house 24-hour Technical and Audiovisual SupportBusiness Center with Computer/Internet AccessFree Wireless Internet

Hotel Offerings:200 Hotel Rooms, including 11 SuitesMultiple Dining Options:

The Savannah Room RestaurantThe Courtyard CaféGeorgia Java – we proudly brew Starbucks® coffeeDawg House LoungeMagnolia Ballroom and Banquet Areas Evening Room ServiceFree Wireless Internet32” Flat-screen TVsIn-room Microwave, Refrigerator and Coffee MakerFitness Center and Access to Nearby UGA Athletic FacilitiesComplimentary Shuttle Service to and from Downtown Athens, Athens-Ben Epps Airport and Around the University’s CampusOpen to Everyone!


find your center

Find your center at The GeorGia CenTer, The University of Georgia’s

Conference Center and Hotel. You can relax, recharge and be inspired while

The Georgia Center’s knowledgeable and professional staff takes care of

your conference and hotel needs.

The Georgia Center encompasses space for meetings, conferences,

exhibitions, special events, dining and lodging - all under one roof!

[email protected] or 800-488-7827

www.georgiacenter.uga.edu/center


PennsyLvAniA Convention Center1101 Arch StreetPhiladelphia, PA 19103(215) 418-4700; Fax: (215) 418-4861www.paconvention.comVice President Sales, Marketing & Convention Services: Stephanie Boyd

Philadelphia: The Complete Packagesnapshot: Philadelphia offers everything a meeting planner needs in one complete package. Expansion of our state-of-the-art Pennsylvania Convention Center, conve-niently located in the heart of downtown, will open in March 2011.Meeting space: The Pennsylvania Convention Center will be expanded to 1 million sq. ft. by March 2011, to include: 679,000 sq. ft. of Exhibit Hall Space, with 528,000 sq. ft. of contiguous space on the Main Level, 7 Halls; 87,400 sq. ft. of ballroom space; 35,000 sq. ft. Grand Hall;

and 79 meeting rooms (with a total of 151,956 sq. ft.)technology: WiFi services throughout; HD digital signage throughout; Session capture for On Demand or Virtual Attendance; Real-time audience response results; In-house AV services, including state-of-the-art sound, lighting and video options.Guest rooms: 3,600 within 2-minute walk/6,400 within 5/ 8,500 within 15.Destination: A day’s drive or train ride for 40 percent of the US population. The city is hip and historic, trendy and tra-ditional, old and new—vibrant, cultural, and diverse—and shopping is tax free!Attractions: reading terminal Market, independence national Historical Park, African American Museum in Philadelphia, Avenue of the Arts, Pennsylvania Academy of the Fine Arts, Chinatown; Historic City HallSee ad on page 5

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ProviDenCe WArWiCK Convention & visitors BureAu144 Westminster StreetProvidence, RI 02903Phone: (401) 456-0200; Fax: (401) 273-7046www.GoProvidence.comSenior Vice President: Neil R. Schriever

Providence: The Creative CapitalSnapshot: The Providence Warwick Convention & Visitors Bureau (PWCVB) books meetings, conven-tions, trade shows and events of any size in Providence, Warwick, and sur-rounding areas. Largest Meeting Venue: Rhode Island Convention & Entertainment Complex, which includes the RI Convention Center with 137,000 sq. ft. of total exhibit space, the 13,000-seat Dunkin’Donuts Center, and the 1,900-seat Veterans Memorial Auditorium.

Marketing Services: The PWCVB works closely with meeting planners to help boost attendance through targeted e-mail blasts, postcard mailings, reciprocal Web links, pre-promotion at prior year’s meeting, customized interactive maps, access to a stock photo library, attendee Web site/microsite, collateral materi-als, welcome banners throughout the city, and welcome signage in member establishments.Hotel Rooms: 2,200 rooms within one mile of RICC, 5,500 in Greater Providence area.Destination: Providence, rhode island is brimming with rich his-tory, natural beauty, and stunning architecture. the city’s compact downtown area—where the rhode island Convention Center is locat-ed—makes it an extremely conve-nient and walkable city, with hotels, great restaurants, and stellar shop-ping all within blocks of each other. Providence is easily accessible by air, rail or highway, and about 25 percent of the united states’ population lives within 500 miles of the city. See ad on Cover 2

SPOTLIGHTEveryone deserves their moment in the spotlight. Take advantage of special offers and VIP experiences to craft a one-of-a-kind meeting that’s just right for your budget and your attendees.

To create a Rhode Island VIP Meeting, visit www.GoProvidence.com/VIP

THE CREATIVE CAPITALPROVIDENCE

401-456-0200 [email protected]

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norFoLK Convention AnD visitors BureAu232 East Main Street, Norfolk, VA 23510(757) 664-6620; (800) 368-3097Fax: (757) 622-3663www.visitnorfolktoday.comVice President of Sales and Marketing:Donna Allen

snapshot: Located in the heart of the Mid-Atlantic, Norfolk is a compact meet-ings destination with hotels and convention facilities a short walk from a sparkling waterfront dotted with trendy restaurants, arts districts, museums, patriotic attractions and shopping. Once you arrive in Norfolk, get around town the smart way with the FREE Norfolk Electric Transit (NET) shuttle. Meeting space: The Waterside Convention Connection which also includes - Norfolk Waterside Marriott, Sheraton Norfolk Waterside, the Crowne Plaza Norfolk and the Waterside Festival Marketplace – fea-tures 1,200+ first-class rooms and suites, 55

meeting rooms and 121,000 square-feet of convention space. And, just blocks away is Norfolk Scope Arena - with an additional 85,000 square-feet of meeting space. The Norfolk International Airport area offers a quality selection of hotels including the Hilton Norfolk Airport, Holiday Inn Select Norfolk Airport, American’s Best Value Inn, Military Circle, Days Inn, Ramada Norfolk Airport, Residence Inn by Marriott and the Hampton Inn and Suites. technology: Wired and wireless high-speed Internet access in all public areas, guest rooms and meeting rooms.Hotel rooms: Approximately 5,000 city-wide. transportation: Norfolk International Airport.Attractions: MacArthur Center Mall, Chrysler Museum of Art, Hermitage Foundation Museum, Hunter House victorian Museum, MacArthur Memorial, norfolk tides AAA Baseball at Harbor Park, schooner virginia, the norfolk History Museum at the Willoughby- Baylor House, victory rover naval Base Cruise, virginia Zoological Park, norfolk Admirals AHL Hockey.

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MiAMi BeACH Convention Center1901 Convention Center DriveMiami Beach, FL 33139(305) 673-7311; Fax: (305) 673-7435www.miamibeachconvention.comDirector of Sales: Kay Hollander

snapshot: Located in the heart of South Florida, in world-renowned Miami Beach, The Miami Beach Convention Center is conveniently situated only minutes from the Miami International Airport, down-town Miami and the Port of Miami. Spanning four city blocks of a sunny south Florida Beach, the center is within easy walking distance of the art deco district and some of america’s most spectacular beaches. Meeting space: 72 meeting rooms; a 21,252-sq.-ft. Ballroom; 125,910 sq. ft. of meeting and function space on two levels; 502,848-sq.-ft Total Exhibit

Space that can be configured as one large expanse of exhibit space, or subdivided into four separate halls, including HALL A - 119,970 sq. ft. HALL B - 117,648 sq. ft., HALL C - 132,240 sq. ft., HALL D - 132,990 sq. ft. venue Features: unlimited floor load capacity, and 35-foot ceilings; State-of-the-art telecommunications to suit every need. Convention/Guest Hotel rooms: 6,000.transportation: Only minutes from Miami International Airport.Attractions: ocean Drive, Lincoln road, south Beach Art Deco District, white sandy beaches, and renowned dining and entertainment.



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rAPiD CityConvention &visitors BureAu444 Mt. Rushmore Road NorthRapid City, SD 57701(605) 718-8487; (800) 487-3223 x8487Fax: (605) 348-9217www.visitrapidcity.comDirector of Convention Sales: Lisa Storms

Real. America. Up close.snapshot: Located close to Mt. Rushmore in the scenic Black Hills of South Dakota, Rapid City offers an array of meeting facil-ities, affordable accommodations, a variety of dining options and unlimited outdoor recreational opportunities. With more than 5,300 sleeping rooms, Rapid City can host conventions large and small.Meeting space: Located downtown, the Rushmore Plaza Civic Center has a 10,000-seat indoor arena, a 1,746-seat performing arts theatre, and a 203,000-sq.-ft. facility space which can be set up for a variety of meetings, exhibitions or indoor

sports. A new multi-purpose arena opened in 2008 and boasts a 5,200-seat capacity, skyboxes, and a permanent ice sub-floor.rushmore Plaza Civic Center: 23 meeting rooms; 15,000-sq-ft. Ballroom; 30,000-sq-ft Main Exhibit Hall (203,000 sq. ft. of total exhibit space) & 1,746-seat Theater. Hotel rooms: Over 5,300 sleeping rooms in and around the Rapid City area.transportation: Located at the center of the United States, Rapid City is easier to reach than you might think. With its own regional airport, Rapid City offers direct flights from Chicago, Dallas/Fort Worth, Denver, Las Vegas, Minneapolis, Mesa/Phoenix and Salt Lake City.Attractions: outside of meetings, attendees can explore two million acres of Ponderosa Pine forest, including Badlands national Park, Crazy Horse Memorial and Mount rushmore national Memorial. Guests can also enjoy one of several golf courses, wildlife parks or hundreds of miles of hiking trails.See ad on page 1

RAPID CITYCONVENTION &VISITORS BUREAU444 Mt. Rushmore Road NorthRapid City, SD 57701(605) 718-8488; (800) 487-3223Fax: (605) 348-9217www.visitrapidcity.comSenior Convention Sales Manager:Lisa Storms

Real. America. Up close.Snapshot: Located close to Mt.Rushmore in scenic South Dakota,Rapid City offers an array of meetingfacilities, affordable accommodations,fine dining and variety of outdoorrecreational opportunities. With morethan 5,000 sleeping rooms, Rapid Citycan host conventions large and small.Meeting Space: Located downtown,the Rushmore Plaza Civic Center has a10,000-seat indoor arena, a 1,752-seatperforming arts theatre, and a 175,000-sq-ft facility space which can be set upfor a variety of meetings, exhibitions orindoor sports. A new multi-purpose

arena opened in 2008 and boasts a5,200 seat capacity, skyboxes, and a per-manent ice sub-floor.Rushmore Plaza Civic Center: 23meeting rooms; 15,000-sq-ft. Ballroom;30,000-sq-ft Main Exhibit Hall(175,000 sq. ft. of total exhibit space) &1,752-seat Theater.Hotel Rooms: Over 5,000 sleepingrooms in and around the Rapid Cityarea.Transportation: Rapid City RegionalAirport is located approximately 9 milesfrom downtown Rapid City.Attractions: One of the most com-monly heard phrases from visitors toRapid City is: “If we had known therewas so much to do and see in andaround Rapid City, we’d have plannedto stay longer!” Centrally located inthe United States, Rapid City offersaccessibility to many beautiful andinteresting attractions in Americaincluding nearly a million acres ofbreathtaking Black Hills Scenery,abundant wildlife and unforgettableadventures. See Mt. RushmoreNational Memorial, Crazy HorseMemorial, Black Hills NationalForest, Custer State Park.See ad on page 67

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rHoDe isLAnD Convention & entertAinMent CoMPLeXOne Sabin Street, Providence, RI 02903Phone: (401) 458-6000; Fax: (401) 458-6500www.riconvention.comSenior Director of Sales and Marketing:John J. McGinn, CEM

snapshot: The Rhode Island Convention & Entertainment Complex, which includes the Rhode Island Convention Center (RICC), the Dunkin’ Donuts Center (Dunk), and the Veterans Memorial Auditorium (VMA), is conve-niently located in the heart of downtown Providence. With ample meeting and event space, including the elegant Rotunda Room offering spectacular city views, the RICC is committed to providing an excep-tional event experience.riCC Features: 100,000 contiguous sq. ft. Main Exhibit Hall; 137,000 sq. ft.

Total Exhibit Space; 23 meeting rooms and pre-function space; 20,000 sq. ft Ballroom; accommodations for groups of 10-5,000; two parking garages.DDC Features: Recently renovated and located adjacent to RICC; sky-bridge connected to the RICC; assembly seat-ing for up to 13,000; luxury suites for groups up to 40; five hospitality and meeting rooms.vMA Features: More than 1,900 seats; elegant hospitality and meeting space available; listed on the National Register of Historic Places.Hotel rooms: 5,500 in the Greater Providence area, with 2,200 within one mile of Complex.transportation: T.F. Green Airport is 8.5 miles from RICC.Attractions: Bank of America skating Center; Culinary Arts Museum at JWu; Festival Ballet Providence; Providence Bruins (AHL Affiliate of Boston Bruins); Providence College Friars Basketball; Providence Performing Arts Center; Providence Place mall, ri Philharmonic; ri school of Design Museum. See ad on Cover 2

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444 Mt. Rushmore Road North

Rapid City, SD 57701

(605) 718-8487; (800) 487-3223 x8487

Fax: (605) 348-9217

www.visitrapidcity.com

Both budget-friendly and camera-friendly, Rapid City, South Dakota is a central meeting destination with all the amenities you expect, plus unique adventures you may not.

Rapid City is home to more than 5,300 hotel rooms and meeting space for up to 10,000 attendees. Expanded in 2008, the 175,000- square-foot Rushmore Plaza Civic Center offers multiple configurations for banquets, meetings, exhibitions and conventions. Nearby, guests can stroll through a seven-acre park, relax next to a quiet lake or take a short walk to historic downtown where they’ll enjoy a variety of restaurants, shops and museums surrounded by The City of Presidents, a Rapid City must-see honoring our nation’s presidents.

For groups looking for a unique meeting place, Rapid City also offers The Journey Museum and the Dahl Arts Center, which feature local art and Black Hills history.

Located at the center of the United States, Rapid City is easier to reach than you might think. With its own regional airport, Rapid City offers direct flights from Chicago, Dallas/Fort Worth, Denver, Las

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Vegas, Minneapolis, Mesa/Phoenix and Salt Lake City.In addition to having every amenity your group needs, Rapid City is

central to one-of-a-kind adventures in South Dakota’s beautiful Black Hills. Outside of meetings, attendees can explore two million acres of Ponderosa Pine forest, including the unique landscapes of Badlands National Park, the stunning scenery of the Black Hills, Crazy Horse Memorial and awe-inspiring Mount Rushmore National Memorial.

Rapid City lies a short distance from all of these attractions, not to mention wildlife parks and some of the world’s longest underground caves. Sheltered by the Black Hills, Rapid City experiences comfortably mild weather year-round with more sunny days than Miami and Honolulu, so guests can hit one of several golf courses or hundreds of miles of hiking trails almost any time of year.

Outstanding meetings start with outstanding destinations. Start planning your next meeting at www.RapidCityMeetings.com. We welcome nearly three million visitors each year and know how to make your guests feel right at home.


sCAntiCon HoteLAnD ConFerenCeCenter1210 First Avenue, King of Prussia, PA 19406(610) 265-1500; Fax: (610) 768-0183www.ScanticonValleyForge.comVice President of Sales and Marketing:Candice Ellesin

Valley Forge, A premier destination for your exceptional eventsnapshot: The Scanticon was specifi-cally created to be a premier conference site. All designed for comfort and func-tion and is officially approved by the International Association of Conference Centers. The Scanticon Hotel and Conference Center is located in the Valley Forge Convention Plaza, also home to the Valley Forge Convention Center and the Radisson Hotel Valley Forge.Meeting space: Over 150,000 sq. ft. of flexible meeting space between the Scanticon, Radisson and Valley Forge Convention Center, including: 61 meet-

ing rooms; 8,865-sq.-ft. Ballroom; 54,000-sq-ft., 3,800-seat theater.exhibit space: 108,000 sq. ft. of Exhibit Space, including 54,000-sq.-ft. Main Exhibit Hall.technology: Wifi in all guestrooms and public space; On-site Audio Visual Company. Multi-Level Ballroom, The Waterford, features state-of-the-art Audio Visual with built in screens, plasma televisions, sound system and different lighting scenes.Food & Beverage: The Scanticon fea-tures three restaurants and a nightclub on property—Café Soleil, Chumley’s Sports Bar and Steakhouse, Blue Grotto, and Ice Nightclub. Guest rooms: 160 Guestrooms in the Scanticon Hotel; The adjoining Radisson Hotel offers an additional 328 guestrooms.Amenities: 3,000-sq.-ft. Health and Fitness Center; Outdoor Garden Pool; 24-Hour Business Center.transportation: 25 miles to Philadelphia International Airport.Attractions: Located in the heart of the valley Forge business district, adjacent to valley Forge national Park; King of Prussia Mall.





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sAvAnnAH internAtionAL trADe& ConventionCenterOne International DriveSavannah, GA 31402Trade Center (912) 447-4000; (888) 644-6822Savannah CVB (912) 644-6400; (877) 728-2662FAX: (912) 447-4722www.savtcc.comwww.VisitSavannah.comV.P/Sales Savannah Area CVB:Bill McKay (912) 644-6424

snapshot: Located on the Savannah River with panoramic views of the city’s famed Historic Riverfront and eye catching vessels passing daily, the SMG-managed Savannah International Trade and Convention Center’s 330,000-sq.-ft. waterfront complex offers a vibrant and enjoyable atmosphere in a city so gra-ciously known for its hospitality.Meeting space: 50,000 sq. ft. includ-ing 13 meeting rooms; 4 board rooms;

25,000-sq-ft. ballroom.exhibit space: 55,000-sq.ft. Main Exhibit Hall, 100,000 sq. ft. total Exhibit Space Theater: 367 fixed seats Technology: Internet service includes shared T-1 and full T-1 with up to 100 Mps; Voice, data, fiber optic, Distributed Television throughout facil-ity, Simultaneous interpretive technology and full-service, in-house audio/visual support and videoteleconferencing.Food & Beverage: SAVOR is the exclusive food service contractor of the center.Hotel rooms: 3,800 city-wide.transportation: 20 minutes to Savannah International Airport.Attractions: Jepson Center for the Arts; Jepson Center for the Arts; City Market; savannah theatre; Mary ingalls Glass studio; Meinhardt vineyards & Winery; Diamond Casino, Pirates’ House restaurant;the Club at savannah Harbor troon Golf & the Greenbrier spa;outdoor fun includes championship golf courses, deep sea fishing charters, Historic District offers entertainment venues, night life, and restaurants.




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st. Louis Convention& visitors CoMMission701 Convention Plaza, Suite 300St. Louis, MO 63101(314) 421-1023; (800) 325-7962Fax: (314) 621-7729www.slcvc.comNational Convention Sales Manager:Michelle Taylor

snapshot: Founded in 1909, The St. Louis Convention & Visitors Commission is the sales and marketing organization responsible for selling St. Louis City and St. Louis County as a convention and meeting site. The organization also man-ages and operates the America’s Center convention complex, Edward Jones Dome at America’s Center, the Ferrara Theatre, a 28,000-square-foot ballroom and the St. Louis Executive Conference Center.Meeting space: America’s Center features 502,000 sq. ft. of contiguous exhibit space within six halls; 83 meeting rooms; a 28,000-sq.-ft. ballroom; the 1,411-seat

Ferrara Theatre; the St. Louis Executive Conference Center accommodates meet-ings up to 100; multilevel, multipurpose Edward Jones Dome seats 70,000.technological Features: Onsite communication services include single phone lines and instruments, multi-line instruments, direct dial lines, special circuits and Nextel phone rental. Internet access with full T-1 bandwidth in all halls and meeting rooms.Convention/Hotel Guest rooms: 35,000 city-wide hotel rooms.transportation: The Lambert-St. Louis International Airport is located 13 miles from America’s Center.Attractions: st. Louis features variety of recreational areas, including the 419-acre route 66 state Park, and regional wineries, including the popular Mt. Pleasant Winery; 1,000 one-of-a-kind restaurants including America’s incredible Pizza Co.; City Museum, the Cherokee-Lemp Historic Downtown District, both the Casino Queen and Ameristar Casino, several historic houses (including the home of Daniel Boone).










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roCHester riversiDe Convention Center123 East Main StreetRochester, NY 14564 (585) 232-7200; Fax: (585) 232-1510www.rrcc.comExecutive Director: Joseph A. Floreano, CFE

“Do it better at the Rochester Riverside where you and your event are always the center of our attention!”snapshot: Conveniently located in the heart of Rochester, N.Y., the Rochester Riverside Convention Center enjoys a scenic setting on the Genesee River with outdoor patios and balconies providing wonderful views. It also offers the conve-nience of enclosed walkway connections to large hotels and parking garages. Meeting space: 100,000 sq. ft of meet-ing/exhibition space; 22 meeting rooms; 10,028-sq.-ft. Ballroom; 49,275-sq.-ft. Main Exhibit Hall; 5,000-seat Theater.

venue Features: Dedicated internet connection over Fiber Optics; wireless access throughout facility.Convention/Hotel rooms: More than 1,100 rooms connect with the Rochester Riverside Convention Center—Rochester Plaza, 336-room Hyatt Regency, which recently com-pleted a $16-million renovation of its facility and Radisson Hotel Rochester Riverside, which just completed a $6-million renovation. transportation: 10-minute drive to Greater Rochester International Airport.Attractions: several entertainment dis-tricts surround the rochester riverside with restaurants and cafés, coffee houses and pubs, dance clubs and music halls, theatres and more; Frontier Field; Marina Auto stadium; restored his-toric Armory; George eastman House international Museum of Photography and Film; susan B. Anthony House; national Museum of Play; national toy Hall of Fame; Boardwalk at Lake ontario; more than 100 vineyards and numerous “wine trails”; new york Wine and Culinary Center. See ad on Cover 4

r o C h e s t e r


Hargrove, Inc.One Hargrove DriveLanham, MD 20706(301) 306-9000 Fax: (301) 306-9318 www.hargroveinc.com

Hargrove: Not your average trade show contractor

From regional conventions to major industry trade shows to marquis events on the national and international stage, Hargrove has been a trusted contractor and partner for more than half a century. With Hargrove, it’s on time and on budget. We retain so many of our trade show clients because we exceed their expectations, we know the venues, we have customer-friendly technology, and we have a tradition of excellence in serving the meetings industry.

B u y er ’ s G u i d eThe Facilities Media Group

Smart CityConventions: Information: (888) 446-6911 or (702) 943-6000Email: [email protected] Hospitality: General, (407) 828-6938Video Conferencing: General, (407) 828-6900

Making the world smarter. One city at a time. ®

Smart City is a full-service communications provider across the nation and one of the world’s largest communications providers to convention centers and hospitality venues. Smart City provides technologies that make their cities smarter places to work, live, and play.

Michael CaffinAssociate Publisher(212) 532 4150 ext [email protected]

Do you want your proDuCt or ServICe to reaCH 50,000+ aSSoCIatIon & Corporate MeetIng plannerS?

If your anSwer IS yeS,tHen tHe fMg Buyer’S guIDe IS How.

DISCount prICIng • MultIple-ISSue & MultI-MeDIa paCkageSvalue-aDDeD prograMS • target MarketIng • real tIMe reSultS

pc/nametag® PRODUCTS FOR GREAT MEETINGS

124 Horizon Dr., Verona, WI 53593(877) 626-3824; Fax: (800) 233-9787 www.pcnametag.comPresident: Nick Topitzes; [email protected]; [email protected]

Founder Nick Topitzes first developed pC/nametag®, the first software package to print nametags for meetings and conferences, with his computer and printer. Over the years, it’s been updated and improved. The business has expanded to include hundreds of products and incentive items that make the job of planning meetings easier while enhancing the attendee experience. Product lines include Nametag Holders, Inserts, Pouches & Organizers, Necklaces & Lanyards, Awards & Gifts, Bags, Totes, Envelopes & Cases, Banners, Signs & Table Covers, Binders & Portfolios, Buttons & Appliques, Drinkware, Pens & Highlighters, Ribbons and Customized Products.

DealCenter, LLCTake the work out of trade show networking340 Royal Poinciana Way-Suite 317/#345Palm Beach, FL 33480(866) 430-3023; Fax: (201) 624-7316www.deal-center.com

The DealCenter is a turnkey product for trade show, conference or expo organizers. DealCenter, LLC works with trade show, expo or conference management companies to provide an online meeting system that enhances the peer-to- peer networking at the event for attendees and exhibitors. The DealCenter team also provides on-site management of the physical DealCenter or meeting area as well as all technical and customer support.

UrbanRide421 7th Avenue, New York, NY 10001 (800) 525-5750; Fax: (212) 202-9638 www.urbanride.net

Chief Executive Officer: Jeremy MilikowSenior Vice President: Mitch Bornstein, SVP

‘Leading Global Provider of Meeting & Event Transportation’

UrbanRide is a global provider of ground transportation for meetings & events, and uses the top-of-the-line sedans, SUVs, vans, minibuses and motorcoaches. We provide our clients with IMS, our software that enables meeting planners to better manage transportation for their meetings, conferences, conventions, tradeshows & other events. We work exclusively with meeting & event planners and our customer service is the best in the business. UrbanRide is a one-stop solution for meeting & event transportation.

Keppler Speakers4350 N. Fairfax Dr., Suite 700, Arlington, VA 22203(703) 516-4000; Fax: (703) 516-4819www.kepplerspeakers.comSenior VP for Sales and Marketing: John Truran

With Keppler Speakers, creating memorable meetings never felt so easy. With over 25 years of experience, we provide you solid, seasoned expertise, making speaker selection stress-free by managing all of the details. Keppler Speakers saves you precious time by matching you with speakers who are right on target. From proven performers to dynamic rising stars, our speakers bring fascinating, real stories and a gift for inspiring audiences.

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Facilities LIVE • Booking GuideFacilities & Event Management

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POTHOS, Inc.2260 El Cajon Blvd. #474San Diego, CA 92104 (619) 546-0621: Fax: (413) 723-7838www.pothos.usPresident & CEO: Michael Patton, CMM

“Our company ethos is Integrity, Clarity and Reliability. POTHOS works in a forthright manner that considers transparent communication as the cornerstone to a successful relationship with our guests and travel partners.”

POTHOS, Inc. is a globally recognized strategic meeting management company and corporate travel agency that specializes in using cutting-edge technology and resources to compete with much larger companies at a value, offering clients cost savings and efficient personal event planning services. POTHOS, Inc. specializes in the following 3 core competencies: 1. Full Service Strategic Meeting Management; 2. Full Service Corporate/VIP Travel Management; 3. Logistics – Freight & People. POTHOS, Inc. is your ONE source for meeting, travel and logistics. Achievement of goals and objectives, ROI and ROO are the basis of our strategic approach.

The C.W. Allen Group, LLC 5130 Cyrus Circle, Birmingham, AL 35242(205) 263-0555 Fax: (205) 263-0557www.cwallengroup.comDirector of Industry Relations: Jackie Jones

Brighter Ideas… Better Results ™

The C.W. Allen Group is North America’s leading event marketing consultancy delivering the industry’s leading exhibitor education and training program, Exhibiting ROI-Q Academy™, which has consistently proven to greatly increase exhibitor success/ROI, to significantly increase exhibitor “retention rates”… and to dramatically increase event sponsorship sales. It is the exhibition industry’s leading and fastest growing exhibitor education, training, and full time/full service “consulting” solution and is fully supported by the International Economic Alliance – conceived at Harvard University, TSEA, BPA Worldwide and ECEF. The C.W. Allen Group delivers the exhibition industry’s leading network quality, global television productions on a risk-free and revenue-generating basis.

The Facilities Media Group

ready to go [email protected] www.jacAPPS.com 248.353.9030

jacAPPS strategic mobile apps formeetings, festivals, events & fairs.

plasticard locktech InternationalThe World’s Largest Hotel Key Card Manufacturer

605 Sweeten Creek Industrial Park Asheville, NC 28803 (800) 752-1017; Fax: (828) 210-4755www.plicards.com Sales Manager: Linda Russell

plI produces key cards & other products for hotels, meetings, conventions, events, and advertising. We also manufacture a full line of gift cards, membership cards and loyalty cards. PLI key cards put your message directly in the hands of hotel guests & meeting attendees.

yo u r P ro d u c t s & s erv i c e s r e s o u rc eBuyer’s Guide

keppler Speakers4350 N. Fairfax Dr., Suite 700, Arlington, VA 22203(703) 516-4000; Fax: (703) 516-4819www.kepplerspeakers.comSenior VP for Sales and Marketing: John Truran

With keppler Speakers, creating memorable meetings never felt so easy. With over 25 years of experience, we provide you solid, seasoned expertise, making speaker selection stress-free by managing all of the details. Keppler Speakers saves you precious time by matching you with speakers who are right on target. From proven performers to dynamic rising stars, our speakers bring fascinating, real stories and a gift for inspiring audiences.

Have Your Product or ServicereacH KeY deciSion MaKerS

Buyer’s Guide – “Your Product & Services resource” is a special section in key Facilities Media Group print publications. Reach all of

your market with this essential tool for Meeting & Event Planners.

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12 Facilities & Destinations Conference Mid-Atlantic

VIRGINIA

JAMES MADISON UNIVERSITY EVENTS & CONFERENCESMSC 3501Harrisonburg, VA 22807(540) 568-6330; Fax: (540) 568-6444www.jmu.edu/eventsConference Coordinator: Joyce Bentz

Snapshot: James Madison University ranges in services and meeting space from our Grand Ballroom to classrooms and computer labs. Nestled between the Blue Ridge Mountains and the Allegheny Ridge, this 472-acre campus blends the spirit of a collegiate atmo-sphere with the natural beauty and resources of the area.Meeting Sizes Accommodated: 50 to over 1,100.Overall Meeting Space: 20,000+ sq. ft.Number of of Meeting Rooms: 30Ballroom: 9,000 sq. ft.Lodging: 2,300 onsite guestrooms (12 hotels within 5 miles radius).

Meeting Services: One-Stop Shop Location; Conference Services staff works with you on all your confer-ence needs; Every summer conference is assigned a Conference Assistant to handle all check-in and check-out pro-cedures, rosters, parking/transportation, facility setups, meal guarantees, direction-al signs, and an optional linen service.Meeting Technology: All classrooms and meeting space are equipped with audio-visual equipment and at least one computer connected to the campus LAN line. The Internet is also accessi-ble in the dormitories for any overnight stay using an Ethernet cord. Additional equipment is available upon request.Food & Beverage: onsite catering available; two large dining facilities that serve all three meals buffet style with a rotating menu. Activities: Tennis and sand volleyball courts; University Recreation Center, a nationally recognized 140,700-sq.-ft. facility, can also be used by meeting attendees.Nearby Attractions: Massunutten Resort, Skyline Drive hiking and Luray Caverns.Transportation: The Shenandoah Valley Regional Airport: 15 miles; Dulles International Airport: 120 miles.

VIRGINIA

THE NATIONAL CONFERENCE CENTER18980 Upper Belmont PlaceLansdowne, VA 20176(800) 640-2684; (703) 729-8000Fax: (703) 729-5382www.conferencencenter.comDirector of Sales and Marketing: Eric Whitson

The National Conference Center…where groups arrive as many and leave as one!Snapshot: The National Conference Center gives you the advantage of a powerful infrastructure and the inti-macy of an individual meeting com-munity to ensure results for training and management conferences. Located just 12 miles from Dulles International Airport, The National Conference Center is the largest marketed confer-ence center in the U.S.Meeting Sizes Accommodated: 10 to 1,800.Lodging: 917 guest rooms.

Overall Meeting Space: 266,500 sq. ft.Number of Meeting Rooms: 250Ballroom: 16,500 sq. ft.Exhibit Space: 26, 750 sq. ft.Theater Seating: 1,800 (maximum).Meeting Technology: Wifi capable; webcasting and video conferencing available in addition to all major audio-visual needs as supplied by our in-house team of technical professionals.Food & Beverage: Meeting Packages include three-meals per day in our 800 seat dining room. Private banquets, theme dinners and off-site event catering; Black Olive Bar and Grill; Starbucks“ Cafe.Activities: A complete selection of Cardio Equipment, treadmills, stair-climbers, elliptical, recumbent bikes, nautilus strength-training circuit, and free weights; The Sports Center and Ropes Course – The sports center fea-tures volleyball, basketball, racquetball, squash, 25-meter outdoor lap pool, ten-nis, beach (sand) volleyball, bicycles.

VIRGINIA

HILTON GARDEN INN FAIRFAX3950 Fair Ridge DriveFairfax, VA 22033(703) 667-9371; Fax: (703) 667-9376www.fairfax.gardeninn.comDirector of Sales & Marketing: Thida Ilyadis

“Everything. Right where you need it.”Snapshot: At the Hilton Garden Inn Fairfax hotel in Northern Virginia, you’ll find everything you need, from the welcoming pavilion to the guestrooms designed to address the needs of today’s travelers. The Hilton Garden Inn Fairfax hotel features: small to medium size meeting and banquet rooms for up to 300 guests. dedicated and friendly sales staff to focus on the details; current and up-to-date audio/visual equipment and technology.Meeting Sizes Accommodated: Up to 300.Overall Meeting Space: 8,000 sq. ft.

Meeting/Event Rooms: Patriot Room (764 sq. ft.); Prosperity Ballroom (1,522 sq. ft.); Prosperity I (848 sq. ft.); Prosperity II (674 sq. ft.); Providence Ballroom (2,739 sq.ft.); Providence I (900 sq. ft.); Providence II (991 sq. ft.); Providence III (958 sq. ft.); Garden Patio (3,301 sq. ft.). Theater Seating: 70 to 280.Classroom Seating: 40 to185.Meeting Services: Business Center; state-of-the-art audio/visual equipment; video conferencing available; Meeting Packages from comprehensive corpo-rate packages to single meeting room rentals.Lodging: 149 guest rooms.Food & Beverage: in-house catering; Great American Grill® restaurant; The Pavilion Pantry® convenience mart.Amenities: Lounge; Fitness Center; pool; Multi-Lingual Staff.Nearby Attractions: Washington D.C.; Fair Oaks Shopping Mall; Capital Expo Shipping Mall; Leesburg Corner Premium Outlets; Tyson Corner Shopping Mall.Transportation: 8 miles from Washington Dulles International Airport; 18 miles from Washington DC and Ronald Reagan National Airport.

3950 Fair Ridge DriveFairfax, VA 22033www.fairfax.hgi.com

WHEN IT COMES TO MEETINGS & SPECIAL EVENTS, LEAVE THE PLANNING & DETAILS TO US

The Hilton Garden Inn Fairfax hotel in Northern Virginia offers:

Small to medium size meeting and banquet rooms for up to 300 guests Dedicated and friendly sales staff to focus on the details Current and up-to-date audio/visual equipment and technology On-site catering with high-quality and variety of menus to compliment any budget.

Please contact Steve Steinberg at 703.385.7774 or [email protected]


Akron/Summit CVB ........................................................................25

Austin Convention Center ..............................................................3

Awards of Excellence ....................................................................10

The Georgia Center, The University of Georgia’s

Conference Center & Hotel ..........................................................31

Hospitality Sales & Marketing

Association International ..............................................................19

jacAPPS ...........................................................................................35

JW Marriott Indianapolis ..................................................... Cover 3

Hilton Garden Inn Fairfax ..............................................................36

Philadelphia CVB .............................................................................5

Providence Warwick CVB .................................................... Cover 2

Rapid City CVB.................................................................................1

Religious Conference Management Association ..........................8

Rochester Riverside Convention Center ............................ Cover 4

Advertiser index

Your “No-worries-because- everyone-will-be-impressed” place.

“No-worries-because- everyone-will-be-impressed”

Planners must ask for the VIP Site Visit offer when requesting availability for 2011 or 2012 meetings. Offer valid through March 31, 2011 and not valid for meetings previously under negotiation or definite. Cannot be combined with any other group offer or promotion. Minimum 500 room nights required. © 2010 Marriott International, Inc.

Introducing the JW Marriott® Indianapolis, opening in February 2011, in the heart of downtown Indianapolis. Offering the elegant accommodations and outstanding service you expect, with enough space to host your most extensive events. What’s more, it’s part of Marriott PlaceSM Indianapolis, a collection of interconnected Marriott brand hotels offering 145,000 square feet of meeting space, 2,200 rooms and five connected hotels…all in one place.

104,000 square feet of space. 1,005 rooms. 50 meeting rooms.

For a free site visit, call or visit .

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2010 facilities & destinations mid-market review

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