2010-2013. initial contract started nov 2010 1 project lead/elearning specialist, 1 elearning...
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2010-2013
Will Probeck’s VA HAC Desk Procedures Examples
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Initial contract started Nov 2010
1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers
Rewrite Word docs (20 major topics, 200 subtopics) into RoboHelp DPs within 6 months for Healthcare Reimbursement (HCR) division
HCR completed and new 1.5m contract awarded for 6 additional divisions
Customer Service Center (CSC) Department of Program Integrity (DPI) Eligibility, Enrollment & Verification (EEV) National Non-VA Medical Care Program Office (NNPO) Policy Management Dept: Appeals State Home Per Diem Program: (SHPD)
1 graphic artist/2 tech writers added
TDB Communications Desk Procedures Contract with VA HAC
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RoboHelp, started with V7 and working in V10
Find information in RH within 4 clicks & 30 secs
2 clicks & 15 secs now!
F2F User Test DPs for over 250 claims processors, dept leads & supervisors
Training for internal/external users
Desk Procedure Objectives
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Approved Word Doc Word Doc designed in RoboHelp
Before & After Content
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First design in 6 months Complete redesign of same DPs
Redesign of HCR DPs
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EEV Page Designs
Before
After
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Check Your Knowledge in Captivate
Example of Graphical Navigation
Customer Service Center Designs
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Interactive Phone Instructions
Table Layout for ease of use
More CSC Page Designs
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Graphical Navigation Interactive self guided “How to Use DPs”
CSC Continued……
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Original Tech Writer Graphic Graphic redesigned for RH10
NNPO Sample Graphics
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Original Visio Graphic Graphic Redesigned
NNPO Sample Graphics
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Timely Filing created in Visio Redesigned for clearer understanding
NNPO Sample Graphics ….
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Page Samples
Department of Program Integrity (DPI)
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NNPO Page Designs
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NNPO Page Designs
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Captivate Movie