20090504 a interpersonal relations
DESCRIPTION
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.TRANSCRIPT
April 11, 2023 1
INTERPERSONALRELATIONS
INTERPERSONALRELATIONS
Need for Interpersonal Skills
Need for Interpersonal Skills
Today’s work needs
good networking skills.
Today’s work needs
good networking skills.
Families stay as nuclear. Help is scarce.
Families stay as nuclear. Help is scarce.
Friends and Colleagues change faster.
Friends and Colleagues change faster.
Hierarchy is flattened so the number of your co-workers increase.
Hierarchy is flattened so the number of your co-workers increase.
Your team interacts
with other teams.
Your team interacts
with other teams.
Your Boss, may be younger,more ambitious
and likes to move fast.
Your Boss, may be younger,more ambitious
and likes to move fast.
No matter how hard you work
or, how creative and brilliant you are
if you can’t get along with the people
who work around you,your professional life,
and as a consequence,your personal life
will suffer.
Interpersonal Skills
A set of behaviours
which allow you
to communicate effectively and unambiguously
in a face-to-face setting
to assist progress towards
achieving an objective
Skills essential for effective teamwork are:
communicating and relating effectively,empathy and respect
for the feelings and views of others, accurate self-evaluation of
performance and relationships, andconflict management
using active listening skills and empathy.
WHAT IS INTERPERSONAL SKILL
• Effectively translating and conveying information.
• Being able to accurately interpret other people's emotions.
• Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict.
• Avoiding gossip. • Being polite
WHAT IS INTERPERSONAL SKILL
• Effectively translating and conveying information.
• Being able to accurately interpret other people's emotions.
• Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict.
• Avoiding gossip. • Being polite
It takes a combination of
Self-awareness,
Self confidence,
Positive personal impact,
Effective performance,
Communication skills and
Interpersonal competence
to succeed in your career and life.
Success elements in Relationships
Positive Personal Impact
Do you know how other peoples see you? When you leave a meeting or end a conversation, what impression do you leave behind? What picture do other
people have of you? How do you think they perceive you?
We impact on others through our opinions, the amount we contribute, the sound of our voice, the effect of our silence,
the expressions we use.
Personal impact is ~ Improving your posture, knowing how to shake hands properly, having good manners,
looking friendly and confident.
Effective Performance
What ever you do, do it to the best of
your ability.
Six interpersonal skills
Applicable to almost all situations:
Analyzing the situation Establishing a realistic objective
Selecting appropriate ways of behaving Controlling your behaviour
Shaping other people's behaviour Monitoring our own and others' behaviour
Assertiveness vs. Aggressiveness
Assertiveness ~ means taking the initiative to deal with a problem in a constructive, self-protective manner. ~ Assertiveness attacks the problem, not the person.
Aggressiveness ~ attacks the other person
rather than the problem. It represents a destructive desire to dominate another person or to force a position or viewpoint on another person; it starts fights that end in quarrels.
Assertive and Aggressive Communication
Assertive communication takes the listener’s feelings and rights
into account; aggressive communication does not.
To assert yourself is to let your communication partner know
that his or her behavior is infringing on your rights.
Interpersonal Communication skills
I - statements help you express the way you feel and what you want with great clarity.
“You" – statements can make others feel angry and defensive immediately.
A respectful tone of voice conveysthat you are taking others seriously and that you also expect to be taken seriously.
Further, people with good communication skills are assertive without being aggressive or
manipulative.
Interpersonal Communication skills
Eye contact is vital for good communication.
Appropriate body language encourages conversation.
Clear, organized ideas, specifically stated
help you accurately and honestly describe your feelings and contribute to conversations and to
decisions that need to be made.
Interpersonal ConflictConflict occurs when two people, or
two groups of people,cannot agree on any point, and
differ seriously.
Generally conflict begins with mild differences, disagreements, arguments, disputes, and fights.
Conflict and Your Role
Professional preparation of you and othersmay reflect diverse
philosophical and theoretical orientations.
As you have to work together, as a team, to successfully undertake
collaborative activities, you will need to be
aware and sensitive to these differences.
Conflict Resolution
Conflict resolution
involves identifying
areas of agreement and
areas of compromise
so that a solution
to the disagreement or conflict occurs.
You can’t expect all others to see the thingsthe way you see them.
What is needed is proper analysis and constructive criticism.
Constructive criticism requires good listening skills andSkills of constructively criticizing.
Skills of Constructive Criticism
- Mention the good points, to begin with.- Show interest and
your willingness to involve- Explain the problem and more importantly,
do you have a solution for it.- give encouraging suggestions
for improvement- Remember, you are criticizing
the particular point and not the individual.- Do not bring out the past failures
or problems and speak in the light of past experience.
Tips for resolving conflicts ~ 1
• Ensure that you remain calm and undisturbed at all times. • Adopt a non-provoking tone of voice ~
quietly, slowly, and calmly. • Listen carefully without interrupting.
• Respect the other person when voicing your own opinion or point of view.
• Make sure that you let the other person know that you understand them fully by asking questions pertaining to his or her own understanding
and repeating what the person is saying. • Use pleasant humour if possible.
Tips for resolving conflicts ~ 2
• Try placing yourself in the other person's shoes. • Try not to be judgmental. Do not do anything
to embarrass the other person.
Do not accuse the other person of anything. • Make sure that your posture, body language, and
tone of voice is non-threatening. • Do not take anything the other person says personally
when he or she is angry, probably do not mean it. • Let the other person know that you do not want to fight, &
you want to resolve the situation in a friendly manner. • Make sure that you do apologize for anything you may have said
or done to offend them.
Prerequisites: Self Awareness and Ability to Understand Others
Frame of Reference: Your past experiences, acquired attitudes and beliefs, personal qualities, past and present feelings, and
expectations for / from others affect what and how you observe and perceive, and ultimately how you respond and act.
Ultimate Happiness• Research shows that
effective communication on the interpersonal level enhances the quality of your life.
• Strong personal relationships, created through interpersonal communication has a direct link to invaluable physiological health.
The purpose of this presentationis to motivate you to
Become aware of your communication styleImprove your Interpersonal competence
Reduce conflict in the workplace
All these things, acting together, will improve productivity
and thus increase profitability!
Surely, any objective includes productivity and profitability !
April 11, 2023 32
IMPROVING
INTERPERSONAL
RELATIONS
Why IMPROVEInterpersonal Skills ?
GOOD INTERPERSONAL SKILLS WILL ALLOW YOU
TO NETWORK
EFFORTLESSLY AND EFFECTIVELY.
How to IMPROVE
Interpersonal Skills ?
Self Promotion. Promote yourself effectively.
Understand your strengths and learn
how to express them. [ Smile and Ask ]
Communicate effectively
Good communications are invaluable
in any situation.
Be articulate, concise,
enthusiastic, honest, and open.
Don't forget
the other side of communicating: LISTENING.
This is as important as speaking.
Many people rather than listening, they spend their time thinking
of the next thing they are going to say,
thus taking virtually nothing in at all.
Think Creatively
Solve problems and
maximize opportunities with innovative ideas.
Follow through
Follow through on your commitments,
both to yourself and others.
Record keeping
Take full and accurate notes.
Organize yourself
your thoughts, your notes, your files, your time,yourself.
Teamwork
Work hard for others and the rewards
will come back to you ten times over.
WHY NETWORK?
Everyone in your life is part of your network.
They can all help you and you can help them.
You should learn what you can
about each individual.
GOOD NETWORKING• Be Open. – Be open to new ideas,
opportunities and people. • Be prepared. – Learn the skills you require
to network effectively. • Give just to give. – Don't give
with the sole purpose of getting something back. • Ask for yourself. – If you need help, ask!
• Treat everyone as equals.
BE TACTFUL
T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback
April 11, 2023 46
Task:Task:
Think of someone you would like to improve Think of someone you would like to improve interpersonal communication with-in your work interpersonal communication with-in your work environment. It should be someone you interact environment. It should be someone you interact with on a regular basis.with on a regular basis.
• 1. What kind of work relationship1. What kind of work relationshipdo you have with this person:do you have with this person:cooperation,cooperation,interdependence,interdependence,independence?independence?
• 2. Did/do you have the option of working 2. Did/do you have the option of working withwith him/her? him/her?
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• 3. Has there been any conflict with this 3. Has there been any conflict with this person?person?
• 4. What’s the history behind this 4. What’s the history behind this relationship?relationship?
• 5. Do you feel any form of affection for 5. Do you feel any form of affection for him/her?him/her?
• 6. Who has the power in this relationship?6. Who has the power in this relationship?
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• 7. What are the positive traits you 7. What are the positive traits you see see in in this person?this person?
• 8. What are the negative traits you 8. What are the negative traits you see see in in this person?this person?
• 9. Will you have to interact with 9. Will you have to interact with each each other for a long time?other for a long time?
• 10. How much impact could he/she 10. How much impact could he/she have in your present or future career?have in your present or future career?
April 11, 2023 49
1212 Tips to improveTips to improveyour interpersonal skillsyour interpersonal skills
1.1. Set the ground for communication Set the ground for communication and align your horizon.and align your horizon.
2.2. Work on your attitude. Work on your attitude. 3.3. Have reasonable expectations.Have reasonable expectations.4.4. Make the right choices of timing.Make the right choices of timing.5.5. While interacting, use your While interacting, use your
resources. Apply a variety of resources. Apply a variety of techniques to communication.techniques to communication.
6.6. Consider the nonverbal aspect of Consider the nonverbal aspect of communication.communication.
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7.7. Be the best listener you can be.Be the best listener you can be.Be an active and responsive listener. Be an active and responsive listener.
8.8. Avoid “fire starters” such as: hot words, Avoid “fire starters” such as: hot words, overdramatization, blaming, guilt overdramatization, blaming, guilt induction, person and past-centered induction, person and past-centered comments.comments.
9.9. Choose to behave assertively. Avoid Choose to behave assertively. Avoid aggressive and passive-aggressive aggressive and passive-aggressive behavior.behavior.
10.10. Stay focused and monitor. Take your Stay focused and monitor. Take your emotional temperature.emotional temperature.
11.11. Reflect upon the interaction and get ready Reflect upon the interaction and get ready to keep developing the relationship.to keep developing the relationship.
12.12. Be ready to change and keep exploring Be ready to change and keep exploring continuously.continuously.
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Links to Prof. V. ViswanadhamLinks to Prof. V. Viswanadham
• Link to Presentation slides• Link to Audio Files• Link to Blog
April 11, 2023 53
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