2009 mema volunteer management partnerships
DESCRIPTION
Prince George's Volunteer CenterTRANSCRIPT
Teresa Gardner-Williams, Mary Foley, Amy Ward, & Vernon Herron2009 Maryland Emergency Management Association Conference
May 27, 2009
Volunteer ManagementPartnerships:What We Can Do For You
Who we are Local volunteer centers
◦ Serving every county in Maryland◦ Private non-profit, internal to government, United Way ◦ Volunteer centers work in partnership and
collaboration with each other – locally, regionally, nationally
◦ Mobilize local resources to meet community needs◦ Low cost, high value services
What we do Training of managers of volunteers
National Days of Service projects◦ Make A Difference Day, Youth Service Day, MLK Day of Service
Specific local services and projects◦ The BIG Sweep, Volunteer EXPO!, Summer of Service, Student
Service-Learning, Business Volunteer Council
Recognition – local, state and national
Recruitment and referral◦ Registered community agencies◦ Registered community volunteers
www.1800volunteer.org www.HelpInDisaster.org
Our partners Governments
◦ Maryland Governor’s Office of Community Initiatives
◦ County Government◦ Municipal Government◦ Regional collaborations
Local nonprofit agencies, including VOADs Local schools & colleges Local businesses Individuals
Our Volunteers Volunteer: willingly provides services without
receiving financial compensation.
Affiliated Volunteer: affiliated with government agency or local organization and who has been trained for a specific role or function. Examples include VIPS, CERT, Red Cross, ARES.
Spontaneous Volunteer: comes forward, at times without being requested, following a disaster to assist a governmental agency or local organization with disaster related activities during the response or recovery phase. Also called convergent or unaffiliated volunteers.
How Local Volunteer Centers Support Emergency Preparedness, Response & Recovery Volunteer & Donations Management
◦ Maryland ESF 15, NCR RESF 16, Annex of National Response Framework
◦ UASI (NCR, Baltimore Area Work Group) Support Citizen Corps Programs, VOAD & local
organizations◦ Pre-affiliate volunteers◦ Recruit volunteers for exercises, drills and trainings◦ Provide training for managers of volunteers
Resource available to the local Emergency Manager◦ Communication with local residents◦ Included in local plan
Operation of Volunteer Mobilization Center/Volunteer Reception Center, if requested by Emergency Manager
Volunteer Reception Center (VRC)Volunteer Mobilization Center (VMC)
A model for managing spontaneous volunteers
Introduced by Volunteer Florida
Serves as a point of mobilization, registration and referral for spontaneous, unaffiliated volunteers who emerge in response to a disaster or incident
Make the best possible use of unaffiliated volunteers
Volunteer Mobilization Centers operate only at the request of the Emergency Manager.
Serve as a buffer between first responders and well-intentioned, unaffiliated volunteers.
Ensure that urgent community needs are addressed in a timely manner.
Lay the foundation to rebuild community.
Who staffs VMCs?
Members of the Volunteer Center Staff
Volunteer Coordinators from local non-profit and governmental agencies
Community Members trained in the process, procedures and paperwork of registering and referring spontaneous, unaffiliated volunteers
Select SUVs who appear at VMCs
VMC SampleFloor Plan
Entrance
Exit
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Local VMC Operation Variety of emergencies At the request of the local Emergency
Manager Hours of operation Number of volunteers referred Value added to the community
Volunteers: Return on the Investment
Real results - measurable impactEach hour of volunteer work translates into the
current rate of $19.51◦ That figure can be used as “match” for grants or to
show the cost saved for the jurisdiction.
On Inauguration Day, there were over 1,400 volunteers working over 8,400 hours totaling over $165,000 of savings or services added◦ A real impact, value and/or savings can be
documented.
During one Day of Service – Martin Luther King Jr. National Day of Service – over 32,000 volunteers completed 130,000 hours of service which equals almost 2.5 million dollars in volunteer service to the city.
ExercisesPracticing trained skills as incident commander and first responders before the first responder community is able to arrive, as well as role playing for Police, Fire and Health Departments
Special EventsIndependence Day, Cherry Blossom Festival, and other small neighborhood street festivals where a certain number of CPR trained individuals are required before permitting is obtained for the event
EmergenciesMount Pleasant Fire, Inauguration, Water Main Breaks, Points of Distribution, Volunteer Reception Centers, etc
TrainingKeeping them engaged during non-emergencies and special events in order to build their skills sets in anticipation of being stood up or called out
Volunteers are helpful, flexible, cross-trained, and supportive.
Success in Prince George’s County Investment by County government Over 1,000 Citizen Corps Program
volunteers Participation in local events at request of
communities Response to local emergencies at request of
Emergency Manager Documented Return on Investment
Questions & Comments
Teresa Gardner-Williams, CVAExecutive DirectorPrince George's Volunteer Center, Inc.P.O. Box 187Hyattsville, MD 20781(301) 699-2800www.princegeorgesvolunteer.org
Mary FoleyExecutive DirectorThe Voluntary Action center9248 Center StreetManassas, VA 20110(703) 369-5292 ext. 203www.volunteerprincewilliam.org
Amy Ward, JDExecutive DirectorSERVE DC – The Mayor’s Office on
Volunteerism441 Judiciary Square, Suite 1140 NorthWashington, DC 20001(202) 727-7200www.serve.dc.gov
Vernon HerronPrince George’s CountyDeputy Chief Administrative Officer-Public
Safety Director/Homeland Security14741 Governor Oden Bowie DriveUpper Marlboro, MD 20772(301) 952-4812www.princegeorgescountymd.gov