2008 PSOL DataAnalyzing Online Student

Survey Results: Measuring Importance

& Satisfaction

Priorities Survey for Online Learners

• Four sets of data will be shown: Lake Superior College (LSC)National results of all schools using PSOL (Nat’l)Minnesota Online schools using PSOL (Minn.)Ten 2-year schools for LSC Peer Group (Peer)

Order of Survey Questions

• The survey results are shown starting with the item determined to be most important to LSC online students.Each subsequent item is the next more important

item.There are a total of 26 items on the PSOL.The 11 most important items are shown in this

presentation.Student satisfaction numbers are also provided.

Summary

• The gap between the importance score and the satisfaction score represents the opportunity for quality improvement.

• The higher the importance, the greater the priority should be in closing the gap.

• However, some items are more controllable than others, especially in the short term.

Contact Info

Barry Dahlb.dahl@lsc.edu