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2006 Best Managed Global Outsourcing Vendors

Rank

BlackBookIndex

CompanyRank in2005

Change from2005

Est. 05Revenue

NetProfitMargin

Employees

Leader Services

1 95.1

Affiliated Computer Services (Public,NYSE:ACS): Withnew CEO andseveral keyacquisitions, Fortune500 ACS outperformswith 2006’s top ITO &BPO contracts, Highstandards & highestcustomer satisfactionscores.

10 +9 $4.4B 7.45% 52,000 Mark KingBPO,ITO,HRO

2 93.4

Satyam (Public,NYSE:SAY): Thisoutsourcer whopioneered theoffshore developmentcenter model for software delivery sawprofits zoom 54%and record 36%growth. WithAccenture’s former chief marketingofficer onboard,

Satyam won’t besatisfied being #2.

19 +17 $1.1B22.81%

29,000B. RamaRaju

BPO,ITO

3 92.9

Cognizant(Public,NASDAQ:CTSH):Agile, fast moving,touting a strong trackrecord of deliveringbusiness results, Oneof BusinessWeek’s“Hot Growth”companies of 2006.

21 +18 $886M18.34%

25,000LakshmiNarayanan

ITO,BPO

4 92.6 PerotSystems(Public,NYSE:PER):Awarded for superior ITO services, Perotdelivered newindustry solutionsgenerating bigrevenue leaps withappreciableexpansions into the

43 +39 $2B 5.20% 18,000 Peter A.Altabef 

ITO

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venture between GEand private equityfirms. Honored ascountry’s mostadmired employer.

10 90.2

Mellon (Public,NYSE:MEL): Mellon’sefforts to create acomplete workingcapital managementsolution washighlighted by theacquisition of SourceNet Solutions,a high performingprovider of financeand accounting BPOservices. Mellon soldits HRO to ACS to

focus on assetmanagement productlines. It’s paying off.

48 +38 $4.3B18.88%

17,000LeonBusch

BPO,HRO

11 88.9

Fiserv (Public,NASDAQ:FISV): Witha new CEO and COOonboard, Fiserv wason the acquisitiontrack, expanding itstechnologicalfootprint in theinsurance industry.Positive news and

strong earningspropelled swiftlygrowing sales.

New - $4.06B11.66%

23,000JeffreyYabuki

BPO

12 86

ClientLogic(Private):Large globalpresence with 24 US-based BPO facilities.New Latin Americancenters greatlyexpand ClientLogic’sglobal footprint whilesimultaneouslybolstering its bilingualand near-shoreEnglish services. TopCRM vendor.

New - $350M n/a 22,000David E.Garner 

BPO

13 85.7 HewlettPackard(Public,NYSE:HPQ): GMawarded more than$700 million in

3 -10 $86.7B 4.07% 150,000 Mark Hurd ITO

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informationtechnology servicescontracts over a five-year period. Costreduction &accountability efforts

cut over 15,000 jobs.

14 85.5

Convergys(Public,NYSE:CVG): Topperforming, awardwinning CRM,Convergys, thelargest holder of outsourced SAPlicenses in the world,is expanding its 10-year SAP relationshipto help accelerateand increase the

global growth of itsemployee carebusiness.

9 -5 $2.6B 4.89% 66,000James F.Orr 

Call,HRO

15 84.7

Capgemini(Public,EPA:CAP): Hardcharging for NorthAmerican business,revenue is up 33%,with outsourcingcomprising over 38%of Capgemini’s totalrevenue base.

5 -10 $6.9B 2.03% 60,000PaulHermelin

BPO,ITO

16 83.4

RRDonnelley(Public,NYSE:RRD): 140-year-old US firm thatprovides solutions incommercial printing,direct mail & financialprinting Acquired twomajor BPOs in theyear: OfficeTiger andAstron, creatingprocesses anddistribution for mission-criticalinformation for theworld’s largestcompanies.

42 +26 $8.4B 1.62% 50,000Mark A.Angelson

BPO

17 82.9 EXL ServiceHoldings(Private):EXL is driven on aculture of values thathas produced record

New - $344M n/a 7,000 RohitKapoor 

BPO

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growth andoutstanding clientsatisfaction ratings infinancial outsourcingservices.

18 81.6

i-Flex Solutions(Public,BOM:532466): Thiszero-debt Indiancompany with 96% of sales originating fromsoftware exportsoffers specializedcustom solutions andconsulting services to625 financial servicesindustry customers in120 countriesfocused in the

lending industry.

32 +14 $323M16.65%

6,000RajeshHukku

ITO

19 80.7

Sutherland(Private):This global BPOanticipated the surgein the Europeanmarket demand for global sourcing andinvested to capture alarge share of thisbusiness with topranked global callcenters.

11 -8 $200M n/a 13,000Dilip R.Vellodi

Call,BPO

20 80.5

CGI (Public,NYSE:GIB): Foundedin 1976, Canada’sCGI is eighth largestindependentinformationtechnology andbusiness processservices firms in theworld. To improvebottom lineperformance, a 1,000FTE reduction inforce (RIF) distressedinternals. 40% growthin 2005.

20 - $3.28B 6.11% 25,000Michael E.Roach

BPO

21 77.8 24/7Customer (Private):Continualimprovementsearned 24/7 adistinction of being

22 +1 $300M n/a 7,000 P.V.Kannan

ITO

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the best performingglobal call center,lowering attrition &actively mentoringworkers to keepclients happy.

22 76

Accenture(Public,NYSE:ACN):Acquired middlemarket BPOs.Outsourcing netrevenues were $1.64billion, or 40% of netrevenues. Recordresults didn’tnecessarily add up tohigh clientsatisfaction rankingsas Accenture brings

aboard a new chief leadership officer tore-train its 10,000+managers in 2006.

2 -20 $17.1B 7.18% 123,000JoellinComerford

ITO,BPO,HRO

23 74.5

Ceridian (Public,NYSE:CEN): Signed100th multinationalpayroll client.Operational andearnings targets wellsurpassed.

29 +6 $1.46B 9.56% 9,000Ronald L.Turner 

BPO,Call

24 73.6

SOFTTEK(Private):

Mexico’s nearshoreoutsourcingalternative, Softtekaims to be America’stop BPO. Softtek isone of the fewcompanies outside of India that has globaldelivery capabilities.

New - $140M n/a 4,000BlancaTrevino

BPO

25 71.2

ICICIOneSource(Private):This globallyexpanding BPO is

backed by ICICIGroup, whichmanages total assetsof over $38 billion. Itsflagship, ICICI Bank,is India's largestprivate sector retailbank.

7 -18 $123M 8.99% 8,500AnandaMukerji

BPO,Call

26 70.6 WNS Global 49 +23 $165M n/a 12,000 Neeraj BPO

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Services(Private):Rated as India’s topBPO for twoconsecutive years byNASSCOM, WNSwas recently ranked

best performing BPOby neoIT.

Bhargava

27 69.8

Outsource PartnersInternational(Private): Largestoutsourcing firmdedicated solely tofinance andaccounting functions,OPI beefed up themarketing team andopened expandedIndia operations,

resulting in three-year revenue growthof 842%.

39 +12 $42.7M n/a 1,000Clarence T.Schmitz

ITO,BPO

28 69.6

Datamatics(Public,BOM:532528): ITconsulting & softwaresolution clientsinclude 5 of top 10Fortune 500companies pluscustomers in 58countries.116%revenue growth

pumped Datamaticsup to be third largestpure BPO in India.

38 +10 $30.3M14.84%

2,000SriramShrinivasan

BPO

29 69.4

EPAM (Private): With83% annual growth,a high demandprovider of softwareengineeringoutsourcing servicesin Central andEastern Europe,Moskow’s EPAM isrecognized as one of the top worldwideleaders in applicationdevelopment.

New - $60M n/a 2,000ArkadiyDobkin

ITO

30 69.3 NessTechnologies(Public, NASDAQ:NSTC):Israel's leading ITservices and

New - $386M n/a 7,000 RavivZoller 

BPO

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outsourcing companyis the big winner of regional BPObusiness, particularlyin banking, insurance& finance.

Acquisitionspropelled primegrowth.

31 69.2

TeleTech Holdings,Inc.(Public,NASDAQ:TTEC):The customer is kingwith Teletech, andTeleTech was king of new and expandedcall center contractsthis year. Nearly 60%of TeleTech's

revenue is generatedinternationally withservices offered in150 languages fromnearly everycontinent on theglobe.

New - $1.1B 2.93% 40,000Kenneth D.Tuchman

Call

32 68.9

Oracle (Public,NASDAQ:ORCL):Oracle is fighting toe-to-toe with archrivalSAP to retaincustomers picked up

through its $20 billionworth of acquisitions,and Oracle'sshopping spree hasdone little to solvethe company'sfundamentalproblem:sluggishness in itsflagship databasebusiness.

12 -20 $11.8B23.51%

50,000LawrenceJ. Ellison

ITO

33 68.3 PeopleSupport(Public, NASDAQ:PSPT):CRM- and AR-focused BPO,PeopleSupportreported recordrevenues and anincrease in netincome of 74 %.Lowering itsdependence upon its

New - $62.1M 32.27%

4,000 LanceRosenzweig

Call

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biggest clients over the last few yearsfrom around 80% toaround 50% andgrowing product lineswhile expanding the

number of seats for its E-reps is puttingbig cash in thecoffers.

34 67.6

InternationalBusinessAlliance(Private):IBA, an alliance of privately ownedcompanies, is thelargest IT serviceprovider in EasternEurope. IBM has

been a major strategic partner of IBA from the outset.

New - $30M n/a 1,000SergeiLevteev

ITO

35 65.8

IBM GlobalServices (Public,NYSE:IBM): Big blueis getting bigger andbetting big onoutsourcing in India.BPO arm IBM-Dakshadded over 10,000staff in 12 months butoverall management

satisfaction droppedpost acquisition fromthe top rankedposition.

1 -34 $46.2B 9.33% 20,000GinniRometty

BPO,ITO

36 63.5

EDS (Public,NYSE:EDS): A year of executive &strategic operationalshake-ups, EDScompleted the sale of its global consultingsubsidiary, A.T.Kearney, andestablished an officeof the COO toincrease alignmentand drive changethroughout itsbusiness operationsincluding takeover of BPO giant MphasiS.

44 +8 $19.7B 1.52% 117,000Michael H.

Jordan

BPO,

ITO

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37 62.9

Hewitt (Public,NYSE:HEW): Oneyear after HewittAssociates mergedwith Exult, Inc.,Hewitt sent shock

waves through theHRO industry when itannounced theretirement of its CEOat year end and theresignation of itspresident of HRO,effective immediately.At the same time, thecompany announcedthat it will bereviewing itsguidance for the third

quarter and full fiscal2006 pending areview of its HROcontracts. Wall Streetmoved Hewitt's stockprice down by 8% toa 52-week low on theday of theseannouncements.

13 -24 $2.9B 4.76% 22,000Dale L.Gifford

HRO

38 61.4

vCustomer (Private):Handling tens of millions of customer contacts a month,

vCustomer wasnamed byBusinessWeek as atop-10 “Hot Player” inglobal outsourcingcall centers. Overallsatisfaction took aleap up.

47 +9 $80M n/a 3,000SanjayKumar 

Call

39 58.9 MphasiS (Public,BOM:526299): EDShas completed theacquisition of amajority stake in

MphasiS BFLLimited. With theaddition of MphasiSand currentexpansion plans,EDS' total India workforce is projected toexceed 20,000 byyear end but

4 -35 $205M 15.94%

12,000 JaithirthRao

BPO,ITO

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“Top 50” technology-driven giant, Larsen& Toubro Limited.

45 49.8

Luxoft (Private):Russia's leadingsoftware developer and IT servicesexporter has long-term clients includingIBM, Boeing, Dell,and Deutsche Bank.Gaining momentum,Luxoft acquired ITConsultingInternational, NewYork-based financialservices specialist &keeps growing.

New - $37.3M n/a 2,000DmitriyLoschinin

ITO

46 49.3

eTelecare(Private):70% growth in callcenter businessspurs entry on thePhilippine StockExchange and theNasdaq later thisyear or in early 2007.

New - $153M n/a 7,000 John Harris Call

47 49.1

Unisys (Public,NYSE:UIS): Troublesabound for UIS withRIFs & low moralechatter. Management

challenged to react tolower profit marginsand higher losses.

17 -30 $5.76B-29.7%

36,000Joseph W.McGrath

ITO

48 48.9

Freeborders(Private): Amassing a topnotch creativeexecutive team in theUS, this technologyoutsourcing provider from China hassecured $20 millionin expansion capitalfrom investors and is

ready to expand.

New - n/a n/a 1,000RamseyWalker 

ITO

49 48.6 Computer SciencesCorp.(Public,NYSE:CSC): Biggovernment contractwins but lower clientsatisfaction scoresamong largecompetitors, CSC

16 -33 $14.6B 3.95% 79,000 Van B.Honeycutt

ITO

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