2005 nc brochure - netiqdownload.netiq.com/.../netconnect/2005/2005_nc_brochure.pdf ·...

Get in the Know at

Welcome to NetConnect

Knowing is everything.™

Welcome to NetConnect 2005! We look forward to

your participation in our annual users conference

covering such industry topics as service assurance,

managing and mitigating risk and assuring regulatory

compliance (including Sarbanes-Oxley and ITIL Best

Practices). With more than 60 sessions and 25 hands-on

labs, you’ll get the most up-to-date technical content

and training available.

You’ll also learn how other customers and partners

are maximizing their ROI with NetIQ’s products and

solutions and meet NetIQ’s product management

team. With more access and more depth, NetConnect

2005 is your opportunity to get in the know!

Welcome Reception

Sunday, May 154:00 - 6:00 p.m.Promenade Deck

Kick off NetConnect 2005 with our Welcome Reception

in the tropical garden off the hotel’s promenade. You’ll

relax with appetizers and drinks as you mingle and get

to know the NetIQ team and other attendees.

This laid-back event is also a great opportunity to

connect with NetIQ product managers and learn more

about our User Groups. You can talk to current

members, share experiences or even join your local

chapter. Come share the fun!

Keynote Presentations

2

Join Matt and Chris as they share additional details aboutNetIQ’s Knowledge-Based Service Assurance productroadmap and strategic vision and further demonstrate thesignificant impact that KBSA can make on your business.Matt and Chris will describe the NetIQ technologystrategies and discuss the ways NetIQ is expanding andintegrating its product portfolio to be a leading providerof systems and security management. They will alsoprovide a comprehensive technology demonstration ofthe current and upcoming Knowledge-Based ServiceAssurance product capabilities.

Monday, May 168:00 - 10:00 a.m. • Pacifica 6

Empowering IT Service Assurance

Olivier ThierrySenior Vice President, Worldwide Marketing and Alliances, NetIQ

Olivier will discuss NetIQ’s uniqueapproach to service assurance, one that

infuses business-oriented disciplines into the provisionof services to enable you to earn and keep the trust ofthe business…to put you in the know.

NetIQ Business Update

Chuck BoesenbergChairman and CEO, NetIQ

Join Chuck as he discusses the trends andinsights that have shaped our Knowledge-Based Service Assurance strategy.

Principles of Leadership

Rudy GiulianiFormer Mayor of New York City

Before being elected the 107th mayor ofthe city of New York, Rudy Giuliani led acareer of public service. That experience

served him well during his two terms as mayor of NewYork, as he successfully turned New York back into thegreat city it once was with his ideas, management andgoal-driven style.

Then, on Sept. 11, 2001, America suffered the worstattack in its history when terrorists crashed planes intothe twin towers of the World Trade Center. His responseto that horrific event further demonstrated Giuliani’sremarkable leadership abilities. For his efforts, he wasnamed “Person of the Year” by Time Magazine andknighted by the Queen of England.

Since leaving office, he founded Giuliani Partners, aprofessional services firm dedicated to helping leaderssolve critical strategic issues, accelerate growth andenhance the reputation and brand of their organizations.His book, Leadership, was published in October 2002. Itbecame an immediate bestseller, spending 25 weeks onthe New York Times Bestseller List.

Tuesday, May 178:00 - 10:00 a.m. • Pacifica 6

Alignment and Customer Focus

Marc AndrewsSenior Vice President and General Manager, WorldwideField Operations, NetIQ

Marc will discuss the operational alignmentthat is in place to ensure successful delivery

of our Knowledge-Based Service Assurance strategy, aswell as key drivers that will better support and serve ourcustomers and partners.

Strategic Product Leadership and Vision

Chris PickVice PresidentMarket Strategy,NetIQ

Matt DircksSenior VicePresident, ProductManagement, NetIQ

Wednesday, May 1811:00 - 11:30 a.m. • Pacifica 6

Closing Session

Join us for final remarks, sponsor prize drawings andthat infamous NetIQ closing video! Don’t miss yourselfon the big screen!

3

Get Connected

NetConnect PartyLET’S RIDE!LET’S RIDE!

NEW this year! Start NetConnect-ing with Rio Today

Want to find and meet with attendees who matter most to your success? We've made it easy for you to schedulemeetings while at NetConnect with peers, NetIQ employeesand sponsors using the Rio Online Networking Service. This powerful networking tool enables you to:

• Maximize your time at NetConnect 2005 by meeting withpeople with similar interests

• Network with other attendees in a secure and privateonline environment

• Access your peers, NetIQ employees and NetConnectsponsors to schedule individual meetings

• Enjoy the convenience of having all meeting requestsautomatically sent to your email inbox

If you haven’t already registered for Rio, there's still time!Just go to any one of the NetConnections workstationslocated in the foyer to sign up.

If you’ve already booked a Rio meeting, appointments willbe held in Coral Sea 1.

Roundtable Lunch Discussions

You can lunch and learn when you sign up to join NetIQproduct managers and experts for a roundtable lunchdiscussion on Monday or Tuesday. Sign up on the MessageBoard next to the NetConnect Information Desk to join yourpeers for a discussion on any one of the following topics:

• Service Management and Implementation of ITIL • Service Level Reporting • Exchange and Active Directory Management • Cross-Platform Management • Ensuring the Quality of VoIP • Security Incident Management • Content Security• Configuration & Vulnerability Management • Active Directory and Group Policy Administration

Tuesday, May 177:30 - 10:30 p.m.Harley-Davidson’s Historic Factory Dealership

Ready to get hog wild? Join us for our ultimate eveningevent, a party at Harley-Davidson’s Historic FactoryDealership. The fun starts with a 20-bike motorcade escortfrom the Royal Pacific Resort to the 35,000-square-footmotorcycle mecca that includes a replica of the Old FactoryWater Tower, the Walk of Honor tribute to Harley heritageand the old shack where the first Harley motorbike was built in 1903.

You’ll be in hog heaven as you enjoy dinner, drinks, liveentertainment and party prizes. You’ll even get the chance togo on a short ride with a professionally trained driver fromHarley Road Rides.

Be sure to bring your conference badge to get in the door.Guest passes for the party can be purchased for $50 onSunday and Monday at the NetConnect Information Desk. All attendees must be at least 21 years of age.

Buses depart the Royal Pacific Resort Convention Center entrance at7:00 p.m. Buses returning from the party to the Royal Pacific will runthroughout the evening beginning at 8:00 p.m. The last bus departs theparty at 10:30 p.m.

Agenda

Agenda Monday, May 16, 2005

7:00 am -8:00 am BBrreeaakkffaasstt//PPaarrttnneerr PPaavviilliioonn -- PPaacciiffiiccaa BBaallllrroooomm 77

8:00 am -10:00 am NNeettCCoonnnneecctt KKeeyynnoottee PPrreesseennttaattiioonnss && OOppeenniinngg SSeessssiioonn -- PPaacciiffiiccaa BBaallllrroooomm 66

AAssssuurriinngg IITT SSeerrvviicceeAAvvaaiillaabbiilliittyyBanda Sea

TTeecchhnniiccaall TToooollss ffoorrDDeelliivveerriinngg SSeeccuurriittyy

aanndd SSeerrvviicceeAAssssuurraannccee Pacifica 10

BBeesstt PPrraaccttiicceess ffoorrIImmpplleemmeennttiinngg NNeettIIQQSSyysstteemmss,, SSeeccuurriittyy &&

AAddmmiinniissttrraattiioonnSSoolluuttiioonnss

Pacifica 11



Pacifica 12

AAssssuurriinngg PPoolliiccyyCCoommpplliiaannccee aannddSSeeccuurriinngg AAsssseettss

Timor Sea

LLAABBSSeerrvviiccee

MMaannaaggeemmeennttSouth China Sea


MMaannaaggeemmeennttJava Sea 2

LLAABBSSeerrvviiccee && SSeeccuurriittyy


LLAABBSSeeccuurriittyy

MMaannaaggeemmeennttCoral Sea 2

10:00 am -10:50 am

Knowledge-BasedService Assurance:

Obstacles andOpportunities

�

Converging Systems& Security Really Is

Possible�

Implementation BestPractices: Getting the

True Value Out ofYour SystemsManagement

Investment in NetIQ�

Practical ServiceLevel Managementusing AppManager

Suite�

Designing a PolicyCompliance Solution

�

What's New andValuable in the

AppManager Suite�

Best Practices forAutomating

AppManager Suite�

Writing CustomChecks in

VulnerabilityManager

�

Advanced NetIQSecurity ManagerEvent Correlation

�

11:00 am -11:50 am

Delivering on ITService Managementwith NetIQ Solutions

�

Technical Tips forUpgrading to

AppManager 6.0

Best Practices forMonitoring Enterprise

Applications�

NetIQ MailMarshalTips & Tricks

Mapping NetIQSecurity Products

to ITIL

12:00 pm -1:30 pm LLuunncchh DDiissccuussssiioonn TTaabblleess // PPaarrttnneerr PPaavviilliioonn -- PPaacciiffiiccaa BBaallllrroooomm 77 aanndd PPrroommeennaaddee WWeesstt

1:30 pm -2:20 pm

Using Reporting forService LevelManagement

�

Implementing aPolicy Compliance

Solution�

Knowledge-BasedService Assurance:An Implementation

Strategy�

Mapping Serviceswith AppManager

Control Center�

The Why, What,Where and How of IT

Risk Management�

Service LevelReporting withAppManager

Analysis Center�

Leveraging ServiceMap Views with

AppManagerControl Center

�

Advanced PolicyWorkshop for

MailMarshal andWebMarshal

Trend Analysis andForensic Reporting in

SM 5.1�

2:30 pm -3:20 pm

Managing VoIP withthe AppManager

Suite

Ensuring Your Abilityto Maintain your OLA

with AppManager

Managing andMonitoring Group

Policy�

Effective IT IncidentInvestigation

Using NetIQ Productsfor Fun & For Profit

3:30 pm -4:20 pm

Capabilities andValue of AppManagerPerformance Profiler

Introduction toAppManager

Analysis Center�

Self-ServiceApplication

Monitoring withAppManager

■

Measuring UserExperience As Part ofService Management

�

The Evolution ofThreat in Messaging,

Web and InstantMessaging

Environments

ExtendingAppManager Suite to

Monitor CustomApplications

�


AppManager Suite�

Integrating Systemsand SecurityManagement

�

CustomizingDirectory Resource

Administrator forYour SpecificEnvironment

4:30 pm -5:20 pm

MappingAppManager Suite to

ITIL to AssureService Availability

Technical Overviewof AppManagerControl Center

�

An Hour with theAppManager Champs

�

Best Practices forMonitoringUnix/Linux

■

Operational ChangeControl, a Critical

Component ofChange andCompliance

Management �

� Repeat■ Customer Session

Abstracts for sessions are available in the Abstracts section of thisguide or can be accessed at NetConnections in the foyer near thePartner Pavilion.

Conference map is located on the back cover of this conference guide.

SSeessssiioonn TTyyppeeaanndd LLooccaattiioonn

4


8:00 am -10:00 am NNeettCCoonnnneecctt KKeeyynnoottee PPrreesseennttaattiioonnss -- PPaacciiffiiccaa BBaallllrroooomm 66






Pacifica 11



Pacifica 12


Timor Sea









10:00 am -10:50 am

Network Knowledgefor Service

Assurance, Security,and Compliance

■

Top 10 Tips & Tricksfrom AppManagerTechnical Support

SecuringDisconnected

Remote PCs andKiosk Environmentsusing Group Policy

Best Practices forMonitoring &

Diagnosing ActiveDirectory

Driving Compliancewith NetIQ Marshal

Products

Service LevelReporting withAppManager

Analysis Center�


AppManager ControlCenter

�

Integrating Systemsand SecurityManagement

�

Setting Up a GroupPolicy Change

Control Environment

11:00 am -11:50 am

Getting Ready for VoIP

�■

Top 10 Tips & Tricksfrom Security

Manager TechnicalSupport

Developing a CustomMonitoring Solution

for UNIX

Best Practices forMonitoring &

Diagnosing ExchangeServer 2000/2003

Achieving RegulatoryCompliance with

NetIQ – A CustomerRoundtable

■

12:00 pm -1:30 pm LLuunncchh DDiissccuussssiioonn TTaabblleess // PPaarrttnneerr PPaavviilliioonn -- PPaacciiffiiccaa BBaallllrroooomm 77 aanndd PPrroommeennaaddee WWeesstt

1:30 pm -2:20 pm

Using NetIQAppManager and

Security Manager toEnsure Mobile

Device Security andProductivity

Converging Systems& Security Really

Is Possible�

Getting the Most outof AppManager

Managing VirtualInfrastructure

Top 10 Ways toSecure Active

Directory

ExtendingAppManager Suite to

Monitor CustomApplications

�


AppManager Suite�

Integrating SecurityManager with other

Security Applications

Trend Analysis andForensic Reporting in

SM 5.1�

2:30 pm -3:20 pm

Knowledge-BasedService Assurance:

Obstacles andOpportunities

�

DRA 7.5 What's Newand Implementation

Success

SAP ApplicationManagement using

AppManager

Group Policy BestPractice Expert

Discussion■

Securing andManaging Rapid

Change and Growthat SEB IT

■

3:30 pm -4:20 pm

Using Reporting forService LevelManagement

�

I Didn’t Know YouCould Do That with

AppManager■

Knowledge-BasedService Assurance:An Implementation

Strategy�

AppManagerDeployment and

Innovation at SAIC■

The Why, What,Where and How of IT

Risk Management�


AppManager Suite�


AppManager Control Center

�

Implementing aSuccessful Policy

Strategy UsingVigilEnt Policy

Center 4.0

Monitoring Changesto Active Directoryand Group Policy

4:30 pm -5:20 pm

ITIL Overview withPink Elephant

�

Using PolicyTemplates in NetIQ


An Hour with theAppManager Champs

�

Improving ServiceManagement with

NetIQ SecurityManagement

Solutions

Extending GroupPolicy Beyond Native

Capabilities

Agenda Tuesday, May 17, 2005

Go

ld S

po

nso

rs

Thank you to all of our 2005 Sponsors


5







Pacifica 11



Pacifica 12


Timor Sea









8:00 am -8:50 am

Delivering on ITService Managementwith NetIQ Solutions

�

Technical Overviewof AppManagerControl Center

�

Implementation BestPractices: Getting the

True Value Out ofYour SystemsManagement

Investment in NetIQ�

Practical Service Level

Management usingAppManager Suite

�

Designing a PolicyCompliance Solution

�

9:00 am -9:50 am

Getting Ready for VoIP

�■

Introduction toAppManager

Analysis Center�

Managing and Monitoring

Group Policy�

Mapping Serviceswith AppManager

Control Center�

Discover How NetIQSecured Bank Leumi,

Israel’s SecondLargest Bank

■


AppManager Suite�


AppManager Suite�

Writing CustomChecks in


�

Advanced NetIQSecurity ManagerEvent Correlation

�

10:00 am -10:50 am

ITIL Overview withPink Elephant

�

Implementing aPolicy Compliance

Solution�

Best Practices forMonitoring Enterprise

Applications�

Measuring UserExperience As Part ofService Management

�

Operational ChangeControl, a Critical

Component ofChange andCompliance

Management �

11:00 am -11:30 am CClloossiinngg SSeessssiioonn -- PPaacciiffiiccaa BBaallllrroooomm 66


Silv

er S

po

nso

rs

6

� Repeat■ Customer Session



Sessions-at-a-Glance

Session RatingsAt NetConnect 2005, we have implemented a new sessionrating system to help you determine the most suitablesessions to attend. Following are definitions of our systemto help you in choosing sessions appropriate to your areasof interest and level of technical expertise. Technical ratingsfor each session are noted in the Sessions-at-a-Glancesection of this brochure and with the session abstracts.

Business Overviews and business valueTech I Introduction to product technologiesTech II Technical sessionsTech III Advanced technical sessions

7

RRaattiinngg MMoonnddaayy,, MMaayy 1166 TTuueessddaayy,, MMaayy 1177 WWeeddnneessddaayy,, MMaayy 1188

AAssssuurriinngg IITT SSeerrvviiccee AAvvaaiillaabbiilliittyy

Business Sessions

Capabilities and Value of AppManager Performance Profiler Business 3:30 to 4:20

Delivering on IT Service Management with NetIQ Solutions ■ Business 11:00 to 11:50 8:00 to 8:50

Getting Ready for VoIP ■ Business 11:00 to 11:50 9:00 to 9:50

ITIL Overview with Pink Elephant Business 4:30 to 5:20 10:00 to 10:50

Knowledge-Based Service Assurance: Obstacles and Opportunities Business 10:00 to 10:50 2:30 to 3:20

Managing VoIP with the AppManager Suite Business 2:30 to 3:20

Mapping AppManager Suite to ITIL to Assure Service Availability Business 4:30 to 5:20

Network Knowledge for Service Assurance, Security and Compliance ■ Business 10:00 to 10:50

Using NetIQ AppManager and Security Manager to Ensure Mobile Device Security and Productivity Business 1:30 to 2:20

Using Reporting for Service Level Management Business 1:30 to 2:20 3:30 to 4:20

AAssssuurriinngg PPoolliiccyy CCoommpplliiaannccee aanndd SSeeccuurriinngg AAsssseettss

Business Sessions

Achieving Regulatory Compliance with NetIQ – A Customer Roundtable ■ Business 11:00 to 11:50

Designing a Policy Compliance Solution Business 10:00 to 10:50 8:00 to 8:50

Discover How NetIQ Secured Bank Leumi, Israel’s Second Largest Bank ■ Business 9:00 to 9:50

Driving Compliance with NetIQ Marshal Products Business 10:00 to 10:50

Extending Group Policy Beyond Native Capabilities Business 4:30 to 5:20

Mapping NetIQ Security Products to ITIL Business 11:00 to 11:50

Operational Change Control, a Critical Component of Change and Compliance Management Business 4:30 to 5:20 10:00 to 10:50

Securing and Managing Rapid Change and Growth at SEB IT ■ Business 2:30 to 3:20

The Evolution of Threat in Messaging, Web and Instant Messaging Environments Business 3:30 to 4:20

The Why, What, Where and How of IT Risk Management Business 1:30 to 2:20 3:30 to 4:20

Top 10 Ways to Secure Active Directory Business 1:30 to 2:20

Using NetIQ Products for Fun & For Profit Business 2:30 to 3:20

TTeecchhnniiccaall TToooollss ffoorr DDeelliivveerriinngg SSeeccuurriittyy aanndd SSeerrvviiccee AAssssuurraannccee

Technical Sessions

Converging Systems & Security Really Is Possible Tech II 10:00 to 10:50 1:30 to 2:20

DRA 7.5 What's New and Implementation Success Tech II 2:30 to 3:20

Ensuring Your Ability to Maintain Your OLA with AppManager Tech II 2:30 to 3:20

I Didn’t Know You Could Do That with AppManager ■ Tech II 3:30 to 4:20

Implementing a Policy Compliance Solution Tech I 1:30 to 2:20 10:00 to 10:50

Introduction to AppManager Analysis Center Tech I 3:30 to 4:20 9:00 to 9:50

Technical Overview of AppManager Control Center Tech I 4:30 to 5:20 8:00 to 8:50

Technical Tips for Upgrading to AppManager 6.0 Tech I 11:00 to 11:50

Top 10 Tips & Tricks from AppManager Technical Support Tech II 10:00 to 10:50

Top 10 Tips & Tricks from NetIQ Security Manager Technical Support Tech II 11:00 to 11:50

Using Policy Templates in NetIQ Vulnerability Manager Tech II 4:30 to 5:20

8

■ Customer Session



RRaattiinngg MMoonnddaayy,, MMaayy 1166 TTuueessddaayy,, MMaayy 1177 WWeeddnneessddaayy,, MMaayy 1188

BBeesstt PPrraaccttiicceess ffoorr IImmpplleemmeennttiinngg NNeettIIQQ SSyysstteemmss,, SSeeccuurriittyy && AAddmmiinniissttrraattiioonn SSoolluuttiioonnss

Technical Sessions

An Hour with the AppManager Champs Tech III 4:30 to 5:20 4:30 to 5:20

AppManager Deployment and Innovation at SAIC ■ Tech II 3:30 to 4:20

Best Practices for Monitoring Enterprise Applications Tech II 11:00 to 11:50 10:00 to 10:50

Best Practices for Monitoring Unix/Linux ■ Tech II 4:30 to 5:20

Best Practices for Monitoring and Diagnosing Active Directory Tech II 10:00 to 10:50

Best Practices for Monitoring and Diagnosing Exchange Server 2000/2003 Tech II 11:00 to 11:50

Developing a Custom Monitoring Solution for UNIX Tech III 11:00 to 11:50

Effective IT Incident Investigation Tech II 2:30 to 3:20

Getting the Most out of AppManager Tech III 1:30 to 2:20

Group Policy Best Practice Expert Discussion ■ Tech III 2:30 to 3:20

Implementation Best Practices: Getting the True Value Out of Your Systems Management Investment in NetIQ Tech II 10:00 to 10:50 8:00 to 8:50

Improving Service Management with NetIQ Security Management Solutions Tech II 4:30 to 5:20

Knowledge-Based Service Assurance: An Implementation Strategy Tech II 1:30 to 2:20 3:30 to 4:20

Managing and Monitoring Group Policy Tech II 2:30 to 3:20 9:00 to 9:50

Managing Virtual Infrastructure Tech II 1:30 to 2:20

Mapping Services with AppManager Control Center Tech II 1:30 to 2:20 9:00 to 9:50

Measuring User Experience As Part of Service Management Tech II 3:30 to 4:20 10:00 to 10:50

NetIQ MailMarshal Tips & Tricks Tech III 11:00 to 11:50

Practical Service Level Management using AppManager Suite Tech II 10:00 to 10:50 8:00 to 8:50

SAP Application Management using AppManager Tech III 2:30 to 3:20

Securing Disconnected Remote PCs and Kiosk Environments using Group Policy Tech II 10:00 to 10:50

Self-Service Application Monitoring ■ Tech II 3:30 to 4:20

SSyysstteemmss aanndd SSeeccuurriittyy MMaannaaggeemmeenntt LLaabbss

Hands-On Labs

Advanced NetIQ Security Manager Event Correlation Tech III 10:00 to 11:45 9:00 to 10:45

Advanced Policy Workshop for NetIQ MailMarshal and WebMarshal Tech II 1:30 to 3:15

Best Practices for Automating AppManager Suite Tech III 10:00 to11:45, 3:30 to 5:15 1:30 to 3:15 9:00 to 10:45

Customizing DRA for Your Specific Environment Tech III 3:30 to 5:15

Extending AppManager Suite to Monitor Custom Applications Tech II 3:30 to 5:15 1:30 to 3:15

Implementing a Successful Policy Strategy Using VigilEnt Policy Center 4.0 Tech II 3:30 to 5:15

Integrating Security Manager with other Security Applications Tech III 1:30 to 3:15

Integrating Systems and Security Management Tech III 3:30 to 5:15 10:00 to 11:45

Leveraging Service Map Views with AppManager Control Center Tech III 1:30 to 3:15 10:00 to 11:45, 3:30 to 5:15

Monitoring Changes to Active Directory and Group Policy Tech II 3:30 to 5:15

Service Level Reporting with AppManager Analysis Center Tech III 1:30 to 3:15 10:00 to 11:45

Setting Up a Group Policy Change Control Environment Tech III 10:00 to 11:45

Trend Analysis and Forensic Reporting in SM 5.1 Tech III 1:30 to 3:15 1:30 to 3:15

What's New and Valuable in the AppManager Suite Tech II 10:00 to 11:45 3:30 to 5:15 9:00 to 10:45

Writing Custom Checks in Vulnerability Manager Tech III 10:00 to 11:45 9:00 to 10:45

Semotus SolutionsTel: 800-524-7503 Email: [email protected]

Your Wireless Link for NetIQ AppManager or Vivinet Manager.

Mobile solutions for the Wireless World

■ Review open jobs and events

■ Tack action on or close events

■ Query AppManager for new

events

■ Initiate network actions such

as rebooting servers, status

jobs, etc.

Extend the reach of AppManager and Vivinet Manager with Notifications

to pagers, cell phones, or hand held PDAs including RIM BlackBerry

and IPAQ devices. IQLinkXS seamlessly integrates with NetIQ

applications to provide any time, anywhere access to network events

and alerts. With IQLinkXS, you can perform a host of AppManager or

Vivinet Manager commands including:

Visit us for information

on Managing J2EE- and

.NET-based Web Services

with NetIQ AppManager

www.infravio.com

REALTECH's state-of-the-art system management solutions put you firmly in the driver's seat: delivering new levels of visibility, helping you to squeeze TCO,and enabling you to combat rising complexity. theGuard! System Management Suite gives you the tools to run a tight ship: from managing networks andapplications, to assisting users via a help desk. Which means greater uptime and maximum performance for your IT landscape – regardless of size and scope.For more information on how REALTECH can help you, visit www.realtech.com.

REALTECHH AGG Industriestrassee 39cc 691900 Walldorf,, Germany.. Phone:: +49.6227.837.00 fax:: +49.6227.837.837

Boost the availability and performance of your IT landscape with system management solutions from REALTECH

brai

nwar

e, s

tutt

gart

• Easy-to-install• Pre-configured• Low TCO• SAP focus

Applications, System and Network Management

RE

ALT

EC

H th

eGu

ard

!

CA

Un

icen

ter

IBM

Tiv

ol i

HP

Op

enV

iew

BM

C P

atro

lF E E L I N GG T H EE D O W N T I M EE P A I N ?

10

Extend NetIQ AppManager with Gestio® Modules from AK Computer Services NetAssure™

Maintaining System Availability

Ne tA s s u r e i n t e g r a t e s w i t hAppManager to provide highthroughput remote server availability testing in your existing environment.Able to assure the availability of over 750 remote systems in just over a minute NetAssure frees upAppManager to handle other systems management tasks.

Spend less time testing and more time resting with NetAssure™

www.akcsl.com

Virtual Infrastructure Protection™

Gestio VIP for VMware is the first AppManager module designed to manage and monitor an entire VMware Virtual Infrastructure.

Monitor and control Virtual Center, ESX Servers, GSX Servers and unlimited Virtual Machines with a single Gestio Agent for AppManager.

Now you can treat Virtual Infrastructure exactly the same as physical servers. Monitor andmanage it using AppManager and apply the same escalation policies and Service Levels as your production infrastructure.

Come and see AK Computer Services, pick up your evaluation CD with all the Gestio modulesand find out why Systems Management is More Than Just Software

Thank You to Our Sponsors!Be sure to visit our sponsors in the main foyerduring Breakfast and Lunch.

11

Abstracts

Achieving Regulatory Compliance withNetIQ—A Customer Roundtable

Assuring Policy Compliance and Securing Assets

Rating: Business Speakers: Mark Russell, Manager, Security Compliance

Monitoring and Reporting, WachoviaFrank Depinho, Senior Technical Consultant, Schering PloughKimber Spradlin, Senior Product MarketingManager, NetIQKeith Kozo, Director Internal Audit, NetIQ

Time: Tuesday, 11:00 to 11:50Location: Timor Sea

Many organizations, including NetIQ, leverage NetIQproducts for their policy compliance programs and to ensurecompliance with leading regulations (e.g., Sarbanes-Oxley)and standards (Center for Internet Security). Join our panelof NetIQ customers and NetIQ SOX team members to hearhow they have implemented a policy compliance programusing NetIQ Systems, Security and Windows Administrationproducts. You’ll learn about some of the pitfalls, benefits,best practices and overall results achieved from policycompliance programs in real-world environments.

Topics Covered• How Wachovia, Schering-Plough, and NetIQ have

used NetIQ security management solutions to achieveregulatory compliance

• Benefits of a policy compliance program• Critical success factors for implementing a policy

compliance program• Best practices for using various NetIQ products for

policy compliance

Advanced NetIQ Security Manager Event Correlation

Security Management Lab

Rating: Tech IIISpeakers: Kim Martin, Consultant/Instructor, NetIQ

Daniel Crider, Training Materials Developer, NetIQ

Time: Monday, 10:00 to 11:45; Wednesday, 9:00 to 10:45Location: Coral Sea 2

NetIQ Security Manager monitors a stream of events overtime, watching for patterns that indicate threatening behavior.The goal of event correlation is to limit false-positive alertsto provide timely and relevant information. Correlating real-time events from various security sensors allows you to accurately identify critical security incidents and respondin a timely way to protect your enterprise.

Topics Covered• Using the Correlation Wizard to create custom

correlation rules• Using Sub-Correlation rules to create advanced custom

correlation rules

Abstracts

12

NetConnect 2005 Session Rating Definitions

These ratings are designed to assist you in choosingsessions appropriate to your areas of interest and level oftechnical experience.

Business Overviews and business valueTech I Introduction to product technologiesTech II Technical sessionsTech III Advanced technical sessions

Advanced Policy Workshop for NetIQ MailMarshal and NetIQ WebMarshal


Rating: Tech IISpeakers: Bradley Anstis, Senior Product Manager, NetIQ

Scott Hayden, Principal Field Consultant, NetIQTime: Monday, 1:30 to 3:15Location: Java Sea 1

Attend this hands-on workshop to learn advanced tips andtricks you can use when developing custom Policy withinNetIQ MailMarshal and NetIQ WebMarshal products. Variousrequirement scenarios will be presented along withexamples of how the requirements can be met. You will alsobe given the opportunity to try these techniques out in a labenvironment. A previous knowledge of at least NetIQMailMarshal SMTP will be required, as the topics dealt withwill be suitable for an experienced Marshal professional.

Topics Covered• Tips and tricks for custom Policy creation

An Hour with the AppManager Champs

Best Practices for Implementing NetIQ Systems, Security &Administration Solutions

Rating: Tech IIISpeakers: Kevin Connor, Technical Specialist, NetIQ

Scott Bleasdell, Senior Solutions Consultant, NetIQAndy Doran, Field Consultant, NetIQJeff Chase, Technical Support Engineer, NetIQDave Newby, Staff Engineer, NetIQ

Time: Monday, 4:30 to 5:20; Tuesday, 4:30 to 5:20Location: Pacifica 11

Participate in the “AppManager Challenge” in the exhibitarea for a chance to win a prize at this session. The submitterof each question that is chosen in this session will beentered into a raffle to win an iPod Shuffle. So submit yourtough AppManager customization and integration questionsfor review at this colorful discussion. Customers looking forways to get AppManager to perform unexpected tricksshould come to this session and hear from a panel ofexperienced professional services experts.

Topics Covered• Get face-time with and your technical AppManager

questions answered by NetIQ’s top Consultants, TechSupport Engineers and Product Development Engineers

• Learn from other users’ questions and experiences usingand/or customizing AppManager

• Win prizes for your questions and participation in this openforum event

Abstracts

13

AppManager Deployment and Innovation at SAIC


Rating: Tech IISpeaker: Donald Mahler, Systems Management

Architect, SAICTime: Tuesday, 3:30 to 4:20Location: Pacifica 12

SAIC uses AppManager to provide monitoring andmanagement of production Windows and Unix servers.We’ve spent the last year trying to extend the depth of themonitoring on key multi-site corporate services, such asActive Directory and email. Come and hear a discussion ongetting the most out of your AppManager investment,extending and integrating with other management productswhere necessary and delivering that information quickly tothose who need it. A four-time NetConnect customerspeaker, Don Mahler has also addressed other conferences,such as IBM SHARE, Planet Tivoli and Aprisma WorldwideUser Conferences.

Topics Covered• A quick overview—AppManager at SAIC • AppManager base monitoring - OS, Hardware, inventory• Monitoring of email, from servers to users• Monitoring the beast that is Active Directory

Best Practices for Automating AppManager Suite

Service Management Lab

Rating: Tech IIISpeakers: Dave Zucker, Field Consulting Manager, NetIQ

Duff Bourassa, Services Coordinator, NetIQTime: Monday, 10:00 to 11:45 and 3:30 to 5:15;

Tuesday, 1:30 to 3:15; Wednesday, 9:00 to 10:45Location: Java Sea 2

This hands-on session will provide insight into automatingmanagement tasks with NetIQ’s AppManager Suite so youcan learn how to manage more Windows and Unix serversand applications with less effort. It will include an opendiscussion on how to structure monitoring policies andserver groups. You’ll also gain tips and tricks for consolemanagement, including using views, filters, grouping,dynamic views for projects and special reports, as well asadditional best practices based on the experience of theNetIQ Services’ professionals.

Topics Covered• Using policies to automate management for Unix

and Windows• Automating grouping in AppManager with dynamic views• Windows and Unix automation features with NetIQ CMD

and the Unix CLI• How to structure monitoring policies and server groups• Tips and tricks for console management

14

Best Practices for Monitoring andDiagnosing Active Directory


Rating: Tech II Speaker: Eric Steele, Chief Systems Management

Strategist, NetIQTime: Tuesday, 10:00 to 10:50Location: Pacifica 12

This session gives customers NetIQ’s guidance on theproper method of monitoring Active Directory and all of itscomponents. The session will provide a quick overview ofActive Directory, highlighting the most common problemscustomers experience and best practices to address theseissues. Special attention will be given to replication healthand comprehensive latency monitoring.

Topics Covered• Active Directory 6.2 updates• How and what to deploy for best practices• Review of the Diagnostic console for Active Directory

Best Practices for Monitoring andDiagnosing Exchange Server 2000/2003


Rating: Tech IISpeaker: Eric Steele, Chief Systems Management

Strategist, NetIQTime: Tuesday, 11:00 to 11:50Location: Pacifica 12

This session gives customers NetIQ’s guidance on theproper method of monitoring Microsoft Exchange 2000/2003and all of its components. The session will provide a quickoverview of Exchange, highlighting the most commonchallenges customers experience and best practices toaddress them.

Topics Covered• How and what to deploy for best practices• Diagnostic Console for Exchange• Service Level Agreement reporting for Exchange

Abstracts

15

Best Practices for Monitoring Enterprise Applications


Rating: Tech IISpeakers: Brian Hollering, Sales Engineer, NetIQ

Marc Canabou, Senior Product Manager, NetIQTime: Monday, 11:00 to 11:50;

Wednesday, 10:00 to 10:50Location: Pacifica 11

This session will discuss best practices for monitoringenterprise applications—both packaged and in-housedeveloped applications—using NetIQ’s AppManager.AppManager can monitor the underlying infrastructurecomponents (servers, operating systems, databases, webservers, web application servers, etc.) and also has specificcapabilities for monitoring certain packaged enterpriseapplications, such as Siebel and SAP. In addition,AppManager can monitor a broad range of otherapplications by monitoring critical processes and bymeasuring end-user response time. Learn about specificfunctionality within AppManager that supports these best practices.

Topics Covered• Structure of common enterprise applications• AppManager capabilities for monitoring critical

infrastructure components• Best practices for monitoring custom enterprise applications• AppManager capabilities for monitoring SAP and Siebel

Best Practices for Monitoring Unix/Linux


Rating: Tech IISpeakers: Scott Lindholm, Systems Administrator,

(i) StructureMike Fodor, Sr. Director, Product Management, NetIQ

Time: Monday, 4:30 to 5:20Location: Pacifica 12

Many IT organizations have heterogeneous IT environmentsconsisting of Windows, Unix and Linux servers. They have astrong desire to manage this heterogeneous environmentfrom a single central console. AppManager has a powerfulset of capabilities for managing Windows servers andapplications and has gained increasing acceptance forUnix/Linux deployments. This session includes a case studyof (i)Structure’s experience using AppManager to monitorand manage Unix and Linux servers.

Topics Covered• Understanding specific requirements for Unix/Linux

monitoring and management• Best practices for heterogeneous system monitoring

and management• Unix/Linux deployment considerations• Structure case study of deployment and rollout

16

Capabilities and Value of AppManager Performance Profiler

Assuring IT Service Availability

Rating: BusinessSpeakers: Mike Fodor, Senior Director Product

Management, NetIQDavid Comer, Product Marketing Manager, NetIQ

Time: Monday, 3:30 to 4:20Location: Banda Sea

AppManager Performance Profiler provides newfunctionality for establishing thresholds, creatingperformance baselines, monitoring workloads and analyzingthe root cause of application errors. This session will presenta technical case study of AppManager Performance Profilerusage: operational deployment, key capabilities and otherdeployment considerations.

Topics Covered• AppManager Performance Profiler capabilities overview• Value of automated thresholding, workload monitoring and

application root cause analysis• Deployment case study example

Converging Systems & Security Really Is Possible

Technical Tools for Delivering Security and Service Assurance

Rating: Tech IISpeakers: Michael Mychalczuk, Senior Product Line

Manager, NetIQDave Peterson, Senior Product Manager, NetIQ

Time: Monday, 10:00 to 10:50; Tuesday, 1:30 to 2:20Location: Pacifica 10

Systems and security management have typically been runas separate disciplines within organizations, leading toescalating costs and lack of alignment—forcing businessesto operate at lower efficiencies. With the increasing need toreduce costs and better align IT resources with the goals ofthe business, systems and security management must worktogether to ensure the best risk management through highavailability and security of the assets of the organization.Join us in this session to see how NetIQ products can worktogether to achieve this goal of convergence.

Topics Covered• How to effectively manage risk within your enterprise

through a minimal number of monitoring consoles• How NetIQ security and systems products can interoperate

to provide real management convergence• Where single monitoring of security and systems is

appropriate, and where it is not

Abstracts

17

Customizing Directory and Resource Administrator for Your Specific Environment


Rating: Tech IIISpeakers: Bob Chanon, Consultant, NetIQ


Time: Monday, 3:30 to 4:45Location: Coral Sea 2

If you are already familiar with Directory and ResourceAdministrator, attend this hands-on lab to learn how to takeadvantage of the ability to create Custom Powers withinDirectory and Resource Administrator and customize itsconsoles to better meet the needs of your specificcomputing environment. This lab will show you how toextend the Web Console to support all the attributes youmight have exposed by your Directory and ResourceAdministrator Win32 console customizations.

Topics Covered• Creating Custom Powers within Directory and

Resource Administrator• Customizing the WIN32 console • Customizing the Web Console

Delivering on IT Service Management with NetIQ Solutions


Rating: BusinessSpeaker: Sven Kniest, Product Line Manager, NetIQTime: Monday, 11:00 to 11:50; Wednesday, 8:00 to 8:50Location: Banda Sea

IT Service Management and IT Infrastructure Library (ITIL)are becoming more and more important. Many customershave successfully implemented processes and best practicesaround Service Level Management, Incident Management,etc. with NetIQ solutions. A key to success whenimplementing ITIL is to have the right solutions to supportthe processes.

Topics Covered• How NetIQ’s Systems and Security Management solutions

fit into an ITIL world• Why the benefits of NetIQ solutions are maximized when

implementing IT Service Management

18

Designing a Policy Compliance Solution


Rating: BusinessSpeaker: Kimber Spradlin, Senior Compliance

Architect, NetIQTime: Monday, 10:00 to 10:50; Wednesday, 8:00 to 8:50Location: Timor Sea

Dealing with one or more regulations? Playing traffic cop to allthe different standards, such as CobiT, ISO17799 and ITIL? Tryingto bring everything together into one cohesive set of corporatepolicies? And as if that isn’t enough, you have to actually find away to implement, enforce and monitor those policies. Attendthis session to find out how all of this is possible.

Topics Covered• How to design a policy compliance solution• The major components common across various

regulations, standards and guidelines• What tools are available to help automate the various

components of a compliance program

Developing a Custom Monitoring Solution for Unix


Rating: Tech IIISpeakers: Rick Moody, Systems Engineer, NetIQ

Will Graves, Product Development, NetIQTime: Tuesday, 11:00 to 11:50Location: Pacifica 11

This session will focus on the difficult task of developing acustom security monitoring solution with NetIQ SecurityManager for Unix and application audit logs. There is oftendata available through additional audit logs that you wouldlike to be alerted on but don’t know how to get to. Bycreating custom rule sets, processing rules and sourcecontrols, you can access this data.

Topics Covered• How to create rule sets for monitoring platform- and

application-specific audit logs• How to create the source for reading the logs and

generating the events• How to create processing rules and processing rule

groups to collect and alert on this information in NetIQSecurity Manager

Abstracts

19

Directory and Resource Administrator 7.5:What’s New and Implementation Success


Rating: Tech IISpeaker: Ron Clarkson, Product Manager, NetIQTime: Tuesday, 2:30 to 3:20Location: Pacifica 10

The latest release of Directory and Resource Administratoroffers some exciting new capabilities around automatedprovisioning, ease of administration and expanded self-service. We will demonstrate the new features in 7.5 and share implementation best practices. After attending this session, you’ll be ready to plan and execute yourupgrade with information directly from both NetIQ and your fellow customers.

Topics Covered• What’s new in Directory and Resource Administrator 7.5,

along with demonstrations of the new features • Best practices for upgrading to version 7.5• The upgrade experiences of other customers and the

value they are getting from Directory and ResourceAdministrator 7.5

Discover How NetIQ Secured Bank Leumi,Israel’s Second Largest Bank


Rating: BusinessSpeakers: Ulrich Weigel, Product Line Manager, NetIQ

Dvir Goren, Technical Director, CalComTime: Wednesday, 9:00 to 9:50Location: Timor Sea

This session will provide an overview of Bank Leumi’s ITinfrastructure and the high-level issues that they faced.NetIQ will illustrate how the use of NetIQ’s SecurityManagement products, including NetIQ VulnerabilityManager and NetIQ Security Manager, addressed BankLeumi’s main security concerns and needs.

Topics Covered• Bank Leumi’s immediate and long term business benefits• Their strategic direction of an Integrated Security

Management approach • The technical challenges and overall benefits of

this implementation

20

Driving Compliance with NetIQ Marshal Products


Rating: BusinessSpeaker: Bradley Anstis, Senior Product Manager, NetIQTime: Tuesday, 10:00 to 10:50Location: Timor Sea

This session will introduce some new product developmentsspecifically for assisting with compliance. We will start bylooking at areas where NetIQ Marshal products can help youmeet compliance, then look at some examples of howcustomers are already achieving this and also have aglimpse of what is coming in this area.

Topics Covered• How NetIQ Marshal products can assist in

driving compliance• How customers are already doing this today• What we will be able to do in the future

Effective IT Incident Investigation


Rating: Tech IISpeaker: Sacha Dawes, Senior Product Marketing

Manager, NetIQTime: Monday, 2:30 to 3:20Location: Pacifica 12

Investigating security incidents within the enterprise can be extremely difficult and time—consuming, requiringnavigation through the logs of many different systems-allthe while potentially leaving assets open to furthercompromise. With its log consolidation capability andupdated incident forensics tools, NetIQ Security Manager 5.1 dramatically improves the ability to investigate securityincidents within the enterprise. This session will explorethese new tools and the new forensics user interface, andwill demonstrate an example investigation to identify theroot cause of an attack.

Topics Covered• How log consolidation can dramatically reduce the time to

examine your enterprise log data• The new forensics features and interface within NetIQ

Security Manager 5.1• How to effectively use the updated forensics tools within

NetIQ Security Manager to reduce your investigation time

Abstracts

21

Ensuring Your Ability to Maintain your OLA with AppManager (Who’s Watching the Watcher?)


Rating: Tech IISpeaker: Louis Oliver, Senior Technical Engineer,

Mary Kay Inc.Time: Monday, 2:30 to 3:20Location: Pacifica 10

With more businesses attempting to fall in line withstandard practices (such as ITIL) for Service ImpactManagement and Application Management it is becomingincreasingly important for NetIQ administrators to insure thehealth of their AppManager implementation to maintaintheir OLA to the business. With minimal deployment andconfiguration, you can leverage the internal mechanisms inAppManager to get the insight you need to pinpointproblems in your implementation and alert you if a problemdoes arise before it impacts your ability to provide service toyour internal or external customers. In this session you willlearn how Mary Kay Inc. has implemented and optimizedNetIQ AppManager to achieve Service Management andApplication Management across their environment globally.

Topics Covered• What to watch to determine if AppManager is

running optimally • How to configure your alerts for interruptions in service to

key components in AppManager • Common misconceptions that lead to configuration issues

when deploying AppManager • How to load balance high traffic implementations

Extending AppManager Suite to Monitor Custom Applications (Without Writing a Line of Code)


Rating: Tech IISpeakers: Dave Newby, Staff Engineer, NetIQ

Joe Rogers, Field Consulting Manager, NetIQTime: Monday, 3:30 to 5:15; Tuesday, 1:30 to 3:15Location: South China Sea

This lab will discuss how the AppManager Suite can beextended to monitor custom applications without having todevelop or write code. It will talk about how to monitorcategories and types of applications that are not officiallysupported out of the box. A variety of monitoring techniquesfor third-party applications will be utilized and discussed,including monitoring web applications using out-of-the-boxAppManager scripts—without having to write a line of code. A discussion of options for advanced monitoring of customapplications will conclude this session.

Topics Covered• AppManager Suite support for custom applications• How to investigate a custom application• Monitoring custom applications using the

AppManager Suite• Advanced monitoring of custom applications

22

Extending Group Policy Beyond Native Capabilities


Rating: BusinessSpeaker: Indy Chakrabarti, Product Marketing

Manager, NetIQTime: Tuesday, 4:30 to 5:20Location: Timor Sea

The Group Policy infrastructure allows for centralizedadministration of Active Directory security. In addition, this infrastructure can be extended to do even more withthird-party extensions. FullArmor’s IntelliPolicy embracesGroup Policy and provides extensions that greatly increaseits power and scope. NetIQ Group Policy Administrator lets you manage both native Group Policy and FullArmor extensions.

Topics Covered• How IntelliPolicy extends Group Policy capabilities• The breadth of the business problems that

IntelliPolicy solves• How NetIQ Group Policy Administrator helps manage

IntelliPolicy Group Policy Objects

Getting Ready for Voice over IP


Rating: BusinessSpeakers: Dennis Brown, Senior Consultant, Converged

Networks, SBC/CallismaKim Shorb, Product Manager, NetIQ

Time: Tuesday, 11:00 to 11:15; Wednesday 9:00 to 9:50 Location: Banda Sea

The first step of every Voice over IP (VoIP) deploymentshould be ensuring that the data network can handle theunique characteristics of VoIP traffic. In this session, you’llhear from NetIQ about the challenges of VoIP and the pre-deployment assessments that are required to ensure asuccessful deployment. Joining NetIQ in this session isSBC/Callisma to provide additional advice on testingconfigurations, consolidating reports and other informationgathered from multiple consulting deployments.

Topics Covered• Benefits and challenges of VoIP• Pre-deployment network assessments with Vivinet Assessor• Inventorying the network, assessing current utilization and

modeling expected bandwidth• Assessing VoIP call quality and reporting the results• Ongoing monitoring and troubleshooting solutions

Abstracts

23

Getting the Most out of AppManager


Rating: Tech IIISpeakers: Scott Bleasdell, Senior Solutions

Consultant, NetIQAndy Doran, Field Consulting Engineer, NetIQ

Time: Tuesday, 1:30 to 2:20Location: Pacifica 11

This technical presentation focuses on understandingAppManager features and capabilities to help ensure thatyou get the most out of your AppManager installation. Thisincludes advanced data management and advancedmonitoring configurations.

Topics Covered• How to maintain your AppManager data • Advanced AppManager configurations • Getting more out of your Windows Event Logs

Group Policy Best Practice Expert Discussion


Rating: Tech IIISpeaker: Jim McGrath, Director of Product

Marketing, NetIQTime: Tuesday, 2:30 to 3:20Location: Pacifica 12

Join technical experts for a roundtable discussion on GroupPolicy best practices. Each of our featured customers willoutline the unique challenges in their environment and howthey manage these challenges using native and NetIQ tools.This free-form discussion will include audience participationthrough an on-going question and answer session and willoffer technical, day-to-day guidance for the administrator.

Topics Covered• What the most important Group Policy settings are for our

representative organizations• What Group Policy management model makes the

most sense• How Microsoft IT is using NetIQ Group Policy Administrator

24

I Didn’t Know You Could Do That with AppManager


Rating: Tech IISpeakers: David Manks, Senior Director Product

Marketing, NetIQJohn Hulede, Lead Infrastructure Engineer, FCCJeff Foro, Systems Automation andIntegration, Boeing


Selected customers will showcase their unique AppManagercustomization solutions and share tips, tricks and bestpractices that have made them successful in theirorganizations. They’ll demonstrate their creative solutions aswell as answer your questions on how they did it. We’llhighlight customizations and valuable uses of AppManagerthat may help you gain more from your own deployment.

Topics Covered• Customers share their customized solutions • Extensive question and answer session• Learn from real-world experiences of your colleagues

Implementation Best Practices: Getting theTrue Value Out of Your Systems ManagementInvestment in NetIQ


Rating: Tech IISpeakers: Joseph Rogers, Managing Principal Systems

Management, NetIQKenny Austin, Director of ServicesDevelopment, NetIQ

Time: Monday, 10:00 to 10:50; Wednesday, 8:00 to 8:50Location: Pacifica 11

This session will provide in-depth detail and guidelines onNetIQ Global Services best practices for implementation ofits Systems Management products. NetIQ Global Servicesbrings an established methodology based on years ofexperience and thousands of successful customerimplementations. This session is targeted at customers whohave recently made a NetIQ purchase or are looking tomaximize their ROI through extending or optimizing theirNetIQ implementation.

Topics Covered • How ‘implementation’ is much different from ‘installation’• How to get the most out of your investment in NetIQ by

ensuring complete and full implementation• Top five implementation mistakes made by customers and

how to avoid them

Abstracts

25

Implementing a Policy Compliance Solution


Rating: Tech ISpeakers: Rick Moody, Systems Engineer, NetIQ,

Matt Willard, Systems Engineer, NetIQTime: Monday, 1:30 to 2:20; Wednesday, 10:00 to 10:50Location: Pacifica 10

This session is designed to help those responsible forassuring that systems in their environment meet internal andexternal regulations and policies. This session is a companionto “Designing a Policy Compliance Solution”, providingspecific product demonstrations of features and techniquesfor meeting the most common regulatory requirements.

Topics Covered• How to leverage NetIQ Vulnerability Manager as a

regulatory and policy auditing tool• Using Log Manager for NetIQ Security Manager to meet

logging requirements• How to verify that people are in fact implementing changes

with VigilEnt Policy Center and NetIQ Vulnerability Manager

Implementing a Successful Policy Strategy Using VigilEnt Policy Center


Rating: Tech IISpeakers: Scott Hayden, Principal Field Consultant, NetIQ

Jeffrey Doucet, Senior Field Consultant, NetIQTime: Tuesday, 3:30 to 5:15Location: Java Sea 1

This hands-on lab will provide guidelines on how toimplement a successful policy strategy utilizing the latestrelease of VigilEnt Policy Center. It will discuss securitypolicy validation and awareness and an overview of keyregulations, including Sarbanes-Oxley, CobiT, GLBA andHIPAA. It will provide an overview of key updates in thelatest release of VigilEnt Policy Center and will include directcommunication with Product Management, allowing you toprovide feedback for new features and functionality.

Topics Covered• Key policy concepts and terminology, and an overview of

key regulations• What’s new in VigilEnt Policy Center, including

demonstration of the new Admin Extension Pack• How VigilEnt Policy Center and Directory and Resource

Administrator can work together to ensure users arecompliant with policies

• How to maximize key product features and functionality,including leveraging access control lists, permissions androles and using Excel to create your own reports

26

Improving Service Management with NetIQSecurity Management Solutions


Rating: Tech IISpeaker: Todd Tucker, Chief Security Strategist, NetIQTime: Tuesday, 4:30 to 5:20Location: Pacifica 12

Service management aligns IT results with internal andexternal customer needs. As such, it is a fundamentaldiscipline of Knowledge-Based Service Assurance (KBSA)that crosses administration, operations and IT securitywithin an organization. Without infusing service managementinto security processes, IT security often fails to protectbusiness services in a cost-effective manner. In this session,we will discuss how NetIQ’s Security Management solutionssupport and improve service management.

Topics Covered• How service management benefits from security,

configuration and vulnerability management • Opportunities to integrate common security processes into

service management approaches• Methods of integrating NetIQ Security Manager and NetIQ

Vulnerability Manager with AppManager and the SecurityAdministration Suite

Integrating NetIQ Security Managerwith Other Security Applications


Rating: Tech IIISpeakers: Will Graves, Product Developement, NetIQ

Scott Hayden, Principal Field Consultant, NetIQTime: Tuesday, 1:30 to 3:15Location: Java Sea 1

NetIQ Security Manager is now able to receive vulnerabilityand configuration alerts provided by NetIQ VulnerabilityManager. This new source of security knowledge will be usedby NetIQ Security Manager to provide more efficientmonitoring of the enterprise architecture and enable a moreaccurate prioritization of security incidents. This hands-on labwill cover the details of how to use the NetIQ VulnerabilityManager Provider and will demonstrate the new interfacebetween NetIQ Security Manager and NetIQ VulnerabilityManager. It will also cover interfacing NetIQ SecurityManager and Snort IDS as an example of how NetIQ SecurityManager can interface with other third-party systems.

Topics Covered• Utilizing the NetIQ Vulnerability Manager Provider• Universal Adapter with Regular Expression Parsing

Abstracts

27

Integrating Systems and Security Management


Rating: Tech IIISpeakers: Jeremy Gaige, Consultant/Instructor, NetIQ


Time: Monday, 3:30 to 5:15; Tuesday, 10:00 to 11:45Location: Java Sea 1

With the increasing alignment of IT with the goals ofbusiness users, there is a growing need to integrate securityevent monitoring and systems administration practices. Onedriving factor is the emergence of situations where securityincidents can impact the IT service levels of critical businesssystems. NetIQ has introduced a new product—theAppManager-Security Manager Connector—which enablesintegrated systems and security management practices. Thisconnector enables an organization to implement end-to-endService Management practices that can detect and respondto both system- and security-related events and alerts.

Topics Covered• The AppManager-Security Manager Connector• Utilizing AppManager for both system- and security-related

events and alerts

Introduction to AppManager Analysis Center


Rating: Tech ISpeaker: John Hillock, Product Manager, NetIQTime: Monday, 3:30 to 4:20; Wednesday, 9:00 to 9:50Location: Pacifica 10

AppManager Analysis Center 2.0 enhances the capabilitiesof NetIQ’s Systems Management solutions—specifically theAppManager Suite—to help IT organizations addresschallenges in communicating service levels and service levelrequirements. This session will provide an introduction tothe capabilities of AppManager Analysis Center.

Topics Covered• How AppManager Analysis Center gathers and

processes data• Review of reports that can be produced for planning,

action, service level management and optimization• AppManager Analysis Center implementation guidelines

28

ITIL Overview with Pink Elephant


Rating: BusinessSpeaker: Ken Wilson, Vice President, International

Business Development, Pink ElephantTime: Tuesday, 4:30 to 5:20; Wednesday, 10:00 to 10:50Location: Banda Sea

What’s all the buzz about ITIL? Join an industry-leadingexpert from Pink Elephant to gain a high-level understandingof the strategic benefits and key features of the InfrastructureLibrary (ITIL) service management best practice framework.

Topics Covered• History and background of ITIL• Review of ITIL’s key business and process concepts• Strategic value and benefits

Knowledge-Based Service Assurance:An Implementation Strategy


Rating: Tech II Speaker: Todd Tucker, Chief Security Strategist, NetIQTime: Monday, 1:30 to 2:20; Tuesday, 3:30 to 4:20Location: Pacifica 11

Knowledge-Based Service Assurance (KBSA) is a strategicapproach to providing and managing critical business ITservices. KBSA improves the IT provider’s ability to preventservice problems while enhancing their ability to deal withincidents and problems that do arise. Moreover, KBSAinfuses business-oriented disciplines into IT management tohelp ensure compliance and align IT with the businessgoals. However, KBSA requires careful consideration andplanning and is best implemented in appropriate phases. Inthis presentation, we will provide and discuss best practicesfor implementing KBSA and teach participants how to definea roadmap for KBSA in their own organizations.

Topics Covered• Critical success factors for KBSA implementation• Aligning KBSA with the organization (and vice versa)• How to define a practical roadmap for KBSA

Abstracts

29

Knowledge-Based Service Assurance:Obstacles and Opportunities


Rating: Business Speaker: Chris Pick, VP Market Strategy, NetIQTime: Monday, 10:00 to 10:50; Tuesday, 2:30 to 3:20Location: Banda Sea

Companies move into 2005 with hopeful expectations thatthe economic recovery is finally here. Unemployment isdown, consumer spending is on the rise and venture capitalmoney has loosened up. This is welcome news to all, but thereality is that even though the economy is recovering, ITdepartments were hit hard during the downtimes and arestruggling to keep up with business needs with less—lessmoney and less people. In the face of increasing demands,IT executives are examining how they can get better returnand value out of their existing infrastructure withoutcompromising security and IT performance. It has becomeevident that the convergence of both systems and security is necessary to run an effective IT environment. This presentation will discuss the NetIQ solution ofKnowledge-Based Service Assurance and illuminate theobstacles and opportunities inherent in the convergence ofsystems and security management as well as the benefits toIT and the entire organization.

Topics Covered• Delivering solutions that are knowledge-driven • Delivering solutions that are best-of-breed • Integrating both systems and security management

Leveraging Service Map Views with AppManager Control Center


Rating: Tech IIISpeakers: Rochana Golani, Implementation Engineer, NetIQ

Duff Bourassa, Service Coordinator, NetIQTime: Monday, 1:30 to 3:15; Tuesday, 10:00 to 11:45

and 3:30 to 5:15Location: Java Sea 2

AppManager Control Center is the high-performance, highlyscalable new console system for the AppManager Suite. EveryAppManager user should experience this next-generation userinterface that makes the AppManager Suite even easier to use and delivers Service Maps to help you align ITmanagement with your business structure. Come see how AppManager Control Center can be used to managethousands of agents spanning multiple AppManagerrepositories from a single console, provide more granularsecurity control and make AppManager Suite users moreefficient at day-to-day tasks. This lab will cover from basicusage to more complex implementations.

Topics Covered• AppManager Control Center user interface, including

Service Map views• AppManager Control Center for the enterprise• Multiple QBDs and Service Map Viewer for tiered support

30

Abstracts

31

Managing and Monitoring Group Policy


Rating: Tech IISpeaker: Melanie Achard, Senior Product Manager, NetIQTime: Monday, 2:30 to 3:20; Wednesday, 9:00 to 9:50Location: Pacifica 11

Group Policy is a powerful way to control your desktop andserver environments. Improperly managed, however, thistechnology can negatively impact both availability andsecurity. This session will review NetIQ technologies thatenable organizations to implement effective changemanagement for Group Policy deployment and monitorchanges to Group Policy in real-time.

Topics Covered• Best practices for Group Policy management• How to implement a secure change control process• How NetIQ Group Policy Administrator and NetIQ Group

Policy Guardian work

Managing Virtual Infrastructure


Rating: Tech IISpeakers: Seskin Kelly, Technical Director, AKCS

Peter Stevens, Managing Director, AKCSTime: Tuesday, 1:30 to 2:20Location: Pacifica 12

Server virtualization is established in the data center as a wayof reducing and managing inventory, heat output, powerconsumption and costs, whilst improving service levels andavailability. There are unique challenges to monitoring andunderstanding the technology. The business challenge is toensure that you can manage and monitor this virtualinfrastructure to the same Service Levels and with the sameescalation processes as your physical production systems.

Topics Covered• Server Virtualization - a brief overview and unique challenges• Managing VMware ESX & GSX Server and MS Virtual

Server with AppManager• Extending beyond the Virtual Infrastructure

Managing VoIP with the AppManager Suite


Rating: BusinessSpeaker: Diane Garey, Product Marketing Manager, NetIQTime: Monday, 2:30 to 3:20Location: Banda Sea

Do you want to find out more about the new networkmanagement features in the AppManager Suite? Did youknow that most IP telephony, unified messaging and callcenter applications run on Windows servers? Managing aconverged network includes voice, network and systemsmanagement. In this session, you will learn the importanceof everyday management and troubleshooting of networkdevices and business-critical voice over IP (VoIP) applications.

Topics Covered• Network device monitoring• VoIP call quality monitoring• IP telephony management• Network and VoIP troubleshooting

Mapping AppManager Suite to ITIL toAssure Service Availability


Rating: BusinessSpeaker: Eric Steele, Chief Systems Management

Strategist, NetIQTime: Monday, 4:30 to 5:20Location: Banda Sea

Is your organization excited about IT Infrastructure Library(ITIL)? Have you been tasked with finding solutions aroundITIL? Participants in this session will learn how the AppManagerSuite maps to ITIL and where the AppManager Suite deliversmetrics and reports needed for specific ITIL processes.

Topics Covered • Identify what ITIL processes the AppManager Suite has

solutions for• Architect AppManager solutions for these processes• Report on the data needed for these processes

32

Mapping NetIQ Security Products to ITIL


Rating: BusinessSpeaker: Sacha Dawes, Senior Product Marketing

Manager, NetIQTime: Monday, 11:00 to 11:50 Location: Timor Sea

IT Infrastructure Library (ITIL) is the most widely acceptedapproach to IT Service Management in the world. NetIQSecurity Management solutions reduce costs and increasethe security of Windows-based administration, and can helporganizations succeed in their ITIL implementations—directlyin the areas of Configuration Management, IncidentManagement and Problem Management, while indirectlyimproving the implementation of other ITIL disciplines.

Topics Covered • An overview of the NetIQ Security Management solutions• How NetIQ Security Management solutions map into the

ITIL infrastructure• How NetIQ Security Management solutions can aid in

reducing the costs of a successful ITIL implementation

Mapping Services with AppManager Control Center


Rating: Tech II Speaker: Mark Jones, Product Manager, NetIQTime: Monday, 1:30 to 2:20; Wednesday, 9:00 to 9:50Location: Pacifica 12

AppManager Control Center includes a Service Mappingcapability that enables you to graphically represent yourbusiness or IT services, their subcomponents andinterrelationships. Real-time status display, drilldowncapability and customizable look and feel provide a greatway to expose both operators and management to abusiness view of IT. In this session we’ll discussAppManager Control Center’s mapping capabilities in depth, review some examples and provide best practices for using them.

Topics Covered • Basic functionality of Service Maps• Constructing a Service Map hierarchy with both business

and technical perspectives• Using background bitmaps and drawing elements to create

a compelling look and feel• Best practices for planning, building and managing

Service Maps

Abstracts

33

Measuring User Experience as Part of Service Management


Rating: Tech II Speaker: Jim McQuaid, Product Manager, NetIQTime: Monday, 3:30 to 4:20; Wednesday, 10:00 to 10:50Location: Pacifica 12

Service Level Management is a broad topic that includescomprehensive systems management from detailedperformance monitoring metrics, such as CPU utilization, tothe actual user experience. Beginning with a review of basicresponse time monitoring principles and capabilities, thissession describes specific tactics for measuring the end-userresponse times of web applications and will also provide in-depth coverage of functionality in the new AppManagerResponseTime for Windows module.

Topics Covered • The role of response time monitoring in application

availability• New techniques for measuring end-user response time of

web applications• New functionality to monitor any Windows application,

anywhere, anytime

Monitoring Changes to Active Directory and Group Policy


Rating: Tech IISpeakers: Ron Clarkson, Product Manager, NetIQ

Bob Chanon, Consultant, NetIQTime: Tuesday, 3:30 to 5:15Location: Coral Sea 2

With products like Directory and Resource Administrator andNetIQ Group Policy Administrator, customers haveimplemented a secure change management workflow whenit comes to Active Directory (AD) objects, including GroupPolicy Objects (GPOs). But how are they ensuring that theirenvironment is secured on a consistent basis? NetIQSecurity Manager can close this gap by notifying AD serviceowners in real time when unauthorized changes (changesmade outside of Directory and Resource Administratorand/or NetIQ Group Policy Administrator) are made withnative tools.

Topics Covered• How to use NetIQ Security Manager to implement

closed-loop security in conjunction with Directory andResource Administrator and NetIQ Group Policy Administrator

• How NetIQ Group Policy Guardian extends native auditingto provide real-time notification of GPO changes

34

NetIQ MailMarshal Tips & Tricks


Rating: Tech III Speaker: Bradley Anstis, Senior Product Manager, NetIQTime: Monday, 11:00 to 11:50Location: Pacifica 12

This presentation will demonstrate some advanced tips andtricks for use with NetIQ MailMarshal 6.0 in the areas oftesting and advanced product settings. It will also coversome unique ways customers are using NetIQ MailMarshaland the resulting policy created.

Topics Covered• How to do performance testing• Advanced product settings for NetIQ MailMarshal 6.0• Unique uses for NetIQ MailMarshal

Network Knowledge for Service Assurance,Security and Compliance


Rating: Business Speaker: Bill Randall, Director, MIS Infrastructure,

Red RobinTime: Tuesday, 10:00 to 10:50Location: Banda Sea

Attend this session to learn how Red Robin GourmetBurgers has utilized NetIQ AppManager and NetIQVulnerability Manager to improve network uptime andproactively address network performance and securitychallenges. Learn how these tools have been implementedto assist in meeting compliance guidelines for Sarbanes-Oxleyand CISP. You will see a demonstration of how NetIQ toolshave been implemented to monitor network health and security.

Topics Covered• Using AppManager tools to improve uptime and

proactively address server challenges prior to users being impacted

• See how you can use NetIQ Vulnerability Manager tools toview security risks that pose a threat to the network, whileminimizing false risks

• Using NetIQ tools to generate data and reports for audit compliance

Abstracts

35

Operational Change Control, a CriticalComponent of Change and ComplianceManagement


Rating: Tech I Speakers: Josh Harbert, Product Strategist, NetIQ

Denny LeCompte, Senior Product Manager, NetIQ

Time: Monday, 4:30 to 5:20; Wednesday, 10:00 to 10:50Location: Timor Sea

Many of today’s companies implemented changemanagement processes but have failed to address changecontrols. Operational change control solutions from NetIQensure changes to the production environment areauthorized, verified, audited and monitored throughimplementation. These solutions reinforce changemanagement by enforcing necessary controls, which is asignificant component of achieving regulatory compliance,such as Sarbanes-Oxley, and needed to satisfy financial andinternal auditors.

Topics Covered• An overview of change in the organization • Overview of change management methodology

and solution • Significance of change controls in Active Directory

Practical Service Level Management usingAppManager Suite


Rating: Tech IISpeakers: John Hillock, Product Manager, NetIQ

Jim McQuaid, Product Manager, NetIQTime: Monday, 10:00 to 10:50; Wednesday, 8:00 to 8:50Location: Pacifica 12

Are you being asked to implement Service Level Agreementsfor your critical business services? Are your customerscomplaining about poor service levels even though the lightson your monitoring console are green? Or are you havingtrouble proving that you delivered sufficient service levels inspite of operational health problems? Do you need helpunderstanding what to measure and how to measure it todeliver Service Level Management? This session outlines apractical approach to Service Level Management, rangingfrom defining target service levels to identifying andmeasuring metrics that accurately represent customerexperience to providing appropriate service level reports.

Topics Covered • How to measure user experience to gain an accurate

understanding of service quality (AppManagerResponseTime Modules)

• How to assess current service quality to determineappropriate target service levels (AppManager Analysis Center)

• How to convey service quality to your operators in real-time (AppManager Control Center)

• How to produce Service Level Management reports formanagement, service owners and IT (AppManagerAnalysis Center)

36

SAP Application Management using AppManager


Rating: Tech III Speaker: Dr. Rudolf Caspary, Chief Technology Officer,

REALTECHTime: Tuesday, 2:30 to 3:20Location: Pacifica 11

REALTECH AG has developed a robust, scalable and pre-configured module that allows AppManager to manage SAPApplications and the SAP Netweaver stack. In this session,you’ll hear an introduction to SAP technology and anexplanation of the challenges of SAP management. You’llalso receive a detailed explanation of the integrationbetween SAP and AppManager. Learn how easy it is to makeyour SAP users happy by guaranteeing SAP availability andperformance on the application level.

Topics Covered• Introduction to SAP by the experts• Demands for SAP Application Management • Architecture of the integration • Advantages of the new SAP module

Securing and Managing Rapid Change andGrowth at SEB IT


Rating: BusinessSpeakers: Per Forsgren, Head of Solid Centre, SEB IT

Sacha Dawes, Senior Product MarketingManager, NetIQ

Time: Tuesday, 2:30 to 3:20Location: Timor Sea

The SEB Group is a North European financial banking groupfor companies, institutions and private individuals. Taskedwith being the principal IT provider to all of SEB Group’sdivisions, SEB IT uses NetIQ security solutions to deliverhigh quality and cost-effective IT and aid each division inachieving its short and long-term objectives. As SEB Groupgrows and more divisions utilize SEB IT to provide their ITservices, SEB IT demonstrates how it continues to meet thechallenges of managing and securing the IT infrastructure—ensuring the continuing success and growth of the business.

Topics Covered• Why SEB IT selected NetIQ to help meet its security and

performance requirements• How SEB IT is utilizing NetIQ Security Manager to ensure

security through periods of rapid change and expansion• What SEB IT is doing to ensure security is an integral part

of business processes

Abstracts

37

Securing Disconnected Remote PCs andKiosk Environments using Group Policy


Rating: Tech II Speakers: Danny Kim, Chief Technical Officer, FullArmor

Indy Chakrabarti, Product MarketingManager, NetIQ


The Group Policy infrastructure allows for centralizedadministration of Active Directory security. Howeverbusinesses have a need to secure and manage remoteusers, standalone PCs and kiosks that do not connect to anActive Directory Domain. In addition, customers migrating toActive Directory from Windows NT and Novell environmentsneed to manage and secure their Windows 2000 and XPworkstations during the migration. FullArmor’s GPAnywhereextends the power of Group Policy to enable administratorsimplement consistent policies and enforce lockdown tothese environments not connected to Active Directory.

Topics Covered• How FullArmor’s GPAnywhere extends Group Policy

capabilities to environments not connected to Active Directory

• How to lockdown Disconnected PCs and kiosks • How to update desktop policy templates across the web• How GPAnywhere integrates with IntelliPolicy to deliver

secure environments• How NetIQ Group Policy Administrator helps manage

IntelliPolicy GPOs

Self-Service Application Monitoring with AppManager


Rating: Tech II Speaker: James Dosch, AVP Information Technology,

Credit Suisse First BostonTime: Monday, 3:30 to 4:20Location: Pacifica 11

Attend this session to discover the benefits and possibilitiesof using AppManager for self-service application monitoring.A one-time-enhancement to AppManager, requiring minimaladditional work as each additional application comes online,can deliver application monitoring across IT. You can leverageyour existing AppManager infrastructure tools, modules andlicenses to create a distributed model where IT personnelcan modify application-monitoring settings. You’ll also ensuremonitoring deployment workflow and change control.

Topics Covered• Using AppManager for self-service application monitoring• Enhancing AppManager for the greatest monitoring

capabilities with the least ongoing maintenance• Configuring application monitoring without destabilizing

the existing NetIQ configuration• How to tap into an extended library of vendor-supported

monitoring probes

38

Service Level Reporting with AppManager Analysis Center


Rating: Tech III Speakers: Dave Newby, Staff Engineer, NetIQ

Joe Rogers, Field Consulting Manager, NetIQTime: Monday, 1:30 to 3:15; Tuesday, 10:00 to 11:45Location: South China Sea

Get an overview of AppManager Analysis Center reporting,including the different types of reports that can be producedfor planning, action, service level management andoptimization. Learn how to configure and run these reports,gain technical insights into how the reports work and seehow to customize AppManager Analysis Center and itsreports for your own specific business needs. This sessiondiscusses best-practice approaches for basic “capacityplanning” using performance data from the AppManagerSuite and the reporting and analysis capabilities ofAppManager Analysis Center. You will also learn how toreview the jobs that should be utilized to be sure that youcollect precisely the data you need.

Topics Covered• Why AppManager Analysis Center?• AppManager Analysis Center architecture• AppManager Analysis Center report overview, report

internals and customization• General approach to capacity planning, collecting capacity

planning data and configuring reports• Live demonstration of AppManager Analysis Center

Setting Up a Group Policy Change Control Environment


Rating: Tech III Speakers: Melanie Achard, Senior Product Manager, NetIQ

Sham Chauthani, Developer, NetIQBob Chanon, Consultant, NetIQ

Time: Tuesday, 10:00 to 11:45Location: Coral Sea 2

Setting up a well-structured change control environment isessential to successful implementation of Active DirectoryGroup Policy. Unmanaged change leads to low availabilityand poor security. This session will walk through the processof setting up a change control environment for group policy.

Topics Covered• How to use the offline repository in NetIQ Group Policy

Administrator to control changes• How to delegate granular control over offline Group

Policy Objects• How to monitor real-time changes to Group Policy Objects

39

Abstracts

Technical Overview of AppManager Control Center


Rating: Tech ISpeaker: Mark Jones, Product Manager, NetIQTime: Monday 4:30 to 5:20; Wednesday, 8:00 to 8:50Location: Pacifica 10

AppManager Control Center is the next-generation consoleand scalability solution for AppManager Suite users. With itsnew service mapping, grouping and filtering capabilities,multi-QDB support and delegated security support,AppManager Control Center represents a breakthrough inproductivity and enterprise readiness. Join us in this sessionwhere we’ll introduce you to AppManager Control Center anddrill into the ins and outs, tips and tricks of this new component.

Topics Covered• Productivity enhancements that enable more efficient

management of AppManager objects and events• Service Maps that help you define how IT elements interact

to deliver a business service and expose a high-level viewto IT management

• Delegated security model that enables more granularcontrol of who can see what

• Multi-QDB management that aggregates and federates theAppManager Suite to enable scale-out scenarios

• Tip and tricks for getting the most out of AppManagerControl Center and customizing it for your specific needs

The Evolution of Threat in Messaging, Weband Instant Messaging Environments


Rating: Business Speaker: Bradley Anstis, Senior Product Manager, NetIQTime: Monday, 3:30 to 4:20Location: Timor Sea

This session will look at how the threats to messaging, webaccess and instant messaging have evolved over the recentyears and explore what is around the corner and where webelieve these threats will lead. We will then discuss howNetIQ is working to provide its customers with the tools andinformation they can use to ensure they have minimaldisruption in their environments.

Topics Covered • Where these threats originated• Where we expect these threats to evolve • How NetIQ is assisting customers in battling this threat

40

The What, Why, Where and How of IT Risk Management


Rating: Business Speakers: Sacha Dawes, Senior Product Marketing

Manager, NetIQBob Tesh, Senior Manager Product Marketing, NetIQ

Time: Monday, 1:30 to 2:20; Tuesday, 3:30 to 4:20Location: Timor Sea

“What cannot be measured cannot be managed!” is a veryapplicable statement to risk and security management withinIT environments. While risk management as a discipline hasbeen around for more than 50 years within industries suchas manufacturing and finance, its importance in IT securitymanagement has become more pivotal than ever.

Topics Covered • Why risk management is crucial to the overall security

management process• What kind of data to consider in measuring risk, and where

to look for that data• Models and tools you can use to measure and manage

your risk

Technical Tips for Upgrading to AppManager 6.0


Rating: Tech I Speakers: Jeff Chase,Technical Support Engineer, NetIQ

Mike Musselman, Sales Engineer, NetIQTime: Monday, 11:00 to 11:50Location: Pacifica 10

This session provides the dos and don’ts for upgrading tothe latest and greatest version of AppManager—version 6.0.You’ll learn the most important tricks to make sure yourmove to AppManager 6.0 goes smoothly and to avoid themost common problems customers experience duringupgrades. In addition, we’ll cover special topics, such asupgrading to AppManager Control Center, changinghardware infrastructure and handling service packs. Andwe’ll give you a chance to ask the questions you have on the process.

Note: This session assumes familiarity with the AppManagerSuite and the basic AppManager upgrade process.

Topics Covered • What to do-and not to do—during your upgrade• Changing servers in mid—stream• Upgrade notes for AppManager Control Center• Upgrading vs. making a new install and transferring agents• Service packs

Abstracts

41

Top 10 Tips & Tricks from AppManager Technical Support


Rating: Tech II Speakers: Jeff Chase, Technical Support Engineer, NetIQ

Nils Davis, Product Manager, NetIQTime: Tuesday, 10:00 to 10:50Location: Pacifica 10

In this session, NetIQ’s AppManager Suite Technical Supportexperts will discuss the most common and sometimesavoidable challenges that generate calls to technical support.No two customer environments are the same, and with somany variables on every server and in every network, manyissues crop up. Whether the issue is within or outside of theAppManager Suite, we’ll provide you with some tips andtricks that that will enable you to troubleshoot and more quicklyresolve issues. This session will also provide an opportunity togive candid feedback to NetIQ product management.

Topics Covered• Most common technical support calls and their resolutions• Tips and tricks to more quickly troubleshoot and

resolve issues• Candid discussion about how to improve the

AppManager Suite

Top 10 Tips & Tricks from NetIQ SecurityManager Technical Support

Security Management

Rating: Tech II Speakers: Ketan Shah, Senior Technical Support

Engineer, NetIQGreg Davoll, Director of Security Products, NetIQ


In this session, NetIQ’s Technical Support professionals willdiscuss the top issues that concern NetIQ Security ManagerCustomers, plus a variety of other topics to help experiencedNetIQ Security Manager users gain added value from the product.

Topics Covered• How to ensure smooth upgrades• How to resolve agent authentication errors• How to properly configure Microsoft SQL Server to host

the OnePoint database• How to change service accounts and passwords

42

Top 10 Ways to Secure Active Directory


Rating: Business Speaker: Indy Chakrabarti, Product Marketing

Manager, NetIQTime: Tuesday, 1:30 to 2:20Location: Timor Sea

The threat of viruses, worms and other outside attacks graball the headlines. But internal breaches of security are morecommon than external exploits. Now more than ever, thesecurity-conscious organization must build competencearound managing both internal and external threats. Theforemost concern for any business looking to protect itselffrom internal threats is to lock down Active Directory.

Topics Covered • How to minimize the number of highly

privileged administrators• How to use Group Policy to control access• How to implement strong but cost-effective

password management

Trend Analysis and Forensic Reporting in NetIQ Security Manager


Rating: Tech III Speakers: Kim Martin, Consultant/Trainer, NetIQ


Time: Monday, 1:30 to 3:15; Tuesday, 1:30 to 3:15Location: Coral Sea 2

NetIQ Security Manager offers several different reportingmechanisms. This hands-on lab will cover the use of TrendAnalysis and Forensics in NetIQ Security Manager as well asother new features and functionality. Exercises will utilizeTrend Analysis to identify an anomaly. The Forensicsexercises will utilize role playing with special log files to giveyou the chance to take a pre-installed NetIQ SecurityManager configuration and utilize your detective skills toidentify who did what and when. Think of it as a“whodunit?” for computer security.

Topics Covered• NetIQ Security Manager • How to manipulate your cube in Trend Analysis to

identify anomalies• Forensics features and functionality• Using the new Forensics user interface to perform

investigations and root-cause analyses of security incidentsmore quickly and easily

Abstracts

43

Using NetIQ AppManager and SecurityManager to Ensure Mobile Device Securityand Productivity


Rating: Business Speakers: Derek Ball, Director, Mobile Solutions

Group, AvocentDavid Comer, Product Marketing Manager, NetIQ

Time: Tuesday, 1:30 to 2:20Location: Banda Sea

BlackBerry devices, Pocket PCs and Treos—oh my! Mobilehandheld devices are becoming more common every day.Although wonderful tools for the end user, these devicescreate a multitude of challenges ranging from managementand support to security. Mobile devices by their very natureleave the safe walls of the enterprise and venture out in theworld where—loaded with valuable corporate information—they are easy prey for thieves. And the mobile workerequipped with one of these devices doesn’t have an ITperson along for the ride when something stops working,resulting in the classic support nightmare of trying to talk anon-technical end user through reconfiguring their deviceover the telephone. Enterprises need to decide upon astrategy of how they will ensure that mobile devices in theirorganization remain an asset and not a liability.

Topics Covered • What types of challenges enterprises face with regards to

effective deployment of mobile devices includingmanagement, security and support

• How to secure and manage large mobile device deploymentsusing AppManager and NetIQ Security Manager inconjunction with a variety of third-party solutions

• How to reduce mobile device deployment risks andmaximize the ROI of mobile devices

Using NetIQ Products for Fun and for Profit


Rating: Business Speakers: Chris Keller, Director Sales Engineers, NetIQ

Michael Mychalczuk, Senior Product LineManager, NetIQ

Time: Monday, 2:30 to 3:20Location: Timor Sea

With the drive to cut costs, many organizations are seekingto outsource aspects of the management of their ITinfrastructures. While this is most apparent within small andmedium-sized business, even large organizations arefollowing suit, both to cut costs and to ensure compliancewith the ever-increasing deluge of regulations. While NetIQsolutions have traditionally been utilized for in-housemanagement, they can also be leveraged to providemanaged services to other businesses for both systems andsecurity management. Join us to find out how you can getin the managed services game with NetIQ.

Topics Covered • How the market is increasing with companies seeking to

outsource security and systems management• Ways in which NetIQ solutions can be used within a

managed services architecture• Potential issues to watch out for during setup and deployment

44

Using Policy Templates in NetIQVulnerability Manager


Rating: Tech IISpeakers: Greg Davoll, Director of Security Products, NetIQ

Mike Mychalczuk, Senior Product LineManager, NetIQ


We offer a number of regulatory and best practice templateswithin NetIQ Vulnerability Manager. We have recentlyprovided customers with the Center for Internet Security(CIS) Windows 2000 Level 1 Benchmark Template. Using thistemplate as an example, this session will help youunderstand templates and how you can leverage them toyour advantage and see what templates are in the works.

Topics Covered • Implementing the CIS Benchmark Template• Adding other NetIQ checks to a template to meet your

unique needs• Using the Custom Checks Wizard to add new checks to

a template

Using Reporting for Service Level Management


Rating: BusinessSpeakers: Diane Garey, Product Marketing Manager, NetIQ

David Comer, Product Marketing Manager, NetIQTime: Monday 1:30 to 2:20; Tuesday, 3:30 to 4:20Location: Banda Sea

A key element of service level management is reporting.Unfortunately, many of today’s reports are not useful for theaudiences that need the information. Technical details suchas memory utilization and physical disk usage, while usefulfor administrators, do not help business users understandthe level of service that is required or that is being provided.In this session, we’ll outline examples of reports that fit intoan overall service level management strategy.

Topics Covered

• Assessment reports that can help you identify service level requirements

• Service level definition reports that can help you developService Level Agreements (SLAs) and Operating LevelAgreements (OLAs)

• Operations reports to help you manage applications on aday-to-day basis

• Reports that will help you review service levels anddetermine if SLAs and OLAs need to be reassessed and redefined

Abstracts

45

What’s New and Valuable in the AppManager Suite


Rating: Tech II Speakers: Jeremy Gaige, Consultant/Instructor, NetIQ

Joe Rogers, Field Consulting Manager, NetIQTime: Monday, 10:00 to 11:45; Tuesday, 3:30 to 5:15;

Wednesday, 9:00 to 10:45Location: South China Sea

This lab will provide a hands-on experience with all productsthat make up the AppManager Suite, including AppManager,AppManager Control Center, AppManager DiagnosticConsole, AppManager Analysis Center and AppManagerPerformance Profiler. Learn about the powerful new featuresin AppManager, including a new console (Control Center)with service maps (topology views), improvedreporting/capacity planning/trend analysis (AppManagerAnalysis Center), diagnostics for Exchange and ActiveDirectory and much more. You’ll get a comprehensiveoverview of the new release, demonstrations and a previewof the roadmap and timeline leading up to AppManagerGeneral Availability as well as plans for future releases.

Topics Covered• AppManager Control Center, including Service Map Views• AppManager Diagnostic Console• AppManager Analysis Center• AppManager Performance Profiler• Leveraging new products for business goals

Writing Custom Checks in NetIQ Vulnerability Manager


Rating: Tech III Speakers: Jeffrey Doucet, Senior Field Consultant, NetIQ

Scott Hayden, Principal Field Consultant, NetIQTime: Monday, 10:00 to 11:45; Wednesday, 9:00 to 9:45Location: Java Sea 1

The ability to write custom checks has been greatlyenhanced in NetIQ Vulnerability Manager. This lab will takeyou through an introduction to NetIQ Vulnerability Managerand how it can be used to write custom checks to determinevulnerabilities in specific areas, including auditing forSarbanes-Oxley and HIPAA controls.

Topics Covered• What a custom check is • How to write custom checks with NetIQ

Vulnerability Manager• How to get as much data as possible out of the box

46

PR

OM

EN

AD

E N

OR

TH

PR

OM

EN

AD

E S

OU

TH

SP

EA

KE

R A

ND

STA

FF R

OO

M

RIO

ME

ET

ING

RO

OM

CO

RA

L S

EA

2

JA

VA

SE

A

1

JA

VA

SE

A

2

SO

UT

H C

HIN

A

SE

A

BANDA SEA

TIMOR SEA

RESTAURANT

ADMIRALTY

BOARDROOM

LABS SESSIONS

SOUTHWEST

ENTRANCENETCONNECTIONSPARTNER PAVILION

TECHNICAL SUPPORT

REGISTRATION

& INFORMATION

USABILITY

STUDIES

BUS PICK-UP

PACIFICA

8

PACIFICA

10

PACIFICA

11

PACIFICA

12

PACIFICA

9

PACIFICA

6

GENERAL SESSION

PACIFICA

7

MEALS

Registration and Information Desk Hours

Sunday, May 15 - 2:00 p.m. to 7:00 p.m.Monday, May 16 - 7:00 a.m. to 5:30 p.m.Tuesday, May 17 - 7:30 a.m. to 5:30 p.m.Wednesday, May 18 - 7:30 a.m. to 11:30 a.m.

NetConnections

Make a NetConnection at one of our many workstations setup in the foyer. You can download and print NetConnectpresentations or check email at your convenience. Or use the NetConnections workstations to sign up for the RioOnline Networking Service and begin networking with yourpeers immediately.

Technical Support

Get the answers you need when you stop by our TechnicalSupport Desk hosted by the NetIQ Worldwide Support team.

Chat with our technical support staff, schedule a privateconsultation or complete a survey to register to win great prizes.

Sunday, May 15 - 2:00 p.m. to 7:00 p.m.Monday, May 16 - 7:30 a.m. to 5:30 p.m.Tuesday, May 17 - 7:30 a.m. to 5:30 p.m.Wednesday, May 18 - 7:30 a.m. to 11:30 a.m.

© 2005 NetIQ Corporation. All rights reserved. All other company and product names may be trademarks or registered trademarks of their respective companies.

2005 nc brochure - netiqdownload.netiq.com/.../netconnect/2005/2005_nc_brochure.pdf ·...

Documents