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20 ways to delight your customers & gain their loyalty (31west knowledge series)

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20 Ways to DELIGHT Customers Follow Us On: LinkedIn | Google+ | Twitter | Fac eb: ttp://www.31west.net Toll Free: 877-262-5030 We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific Knowledge Series

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20 ways to Delight your customers, increase satisfaction, enhance retention, grow loyalty and achieve brand excellence.

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Page 1: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

20 Ways to DELIGHT Customers

Follow Us On:LinkedIn | Google+ | Twitter | Facebook

Web:http://www.31west.net

Toll Free:877-262-5030

We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific needs.

Knowledge Series

http://www.linkedin.com/company/31west-global-services
https://google.com/+31westNetglobal
https://twitter.com/31WestGlobal
https://www.facebook.com/31WestGlobalServices
http://www.31west.net/
tel:(877)%20262-5030
mailto:[email protected]
Page 2: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Under-Promise & Over-Deliver

Web: http://www.31west.net

http://www.31west.net/
Page 3: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Keep Customers Informed: Always

Web: http://www.31west.net

http://www.31west.net/
Page 4: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Use The Element of Surprise

Web: http://www.31west.net

http://www.31west.net/
Page 5: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

On The Spot Offers

Web: http://www.31west.net

http://www.31west.net/
Page 6: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Be Transparent; Be Honest

Web: http://www.31west.net

http://www.31west.net/
Page 7: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Convert Mistakes to Opportunities

Web: http://www.31west.net

http://www.31west.net/
Page 8: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Listen, Learn & Repair

Web: http://www.31west.net

http://www.31west.net/
Page 9: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Be Kind & Chivalrous

Kindness Boomerangs!!

Web: http://www.31west.net

http://www.31west.net/
https://www.youtube.com/watch?v=nwAYpLVyeFU
Page 10: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Go the Extra Mile

Web: http://www.31west.net

http://www.31west.net/
Page 11: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

If You Can’t Help, Arrange For It

Web: http://www.31west.net

http://www.31west.net/
Page 12: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Use Tech To Reach Out

Web: http://www.31west.net

http://www.31west.net/
Page 13: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Privelege Schemes

Web: http://www.31west.net

Page 14: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Happy Staff; Not Grumpy

Web: http://www.31west.net

Page 15: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Empathize & Help

Web: http://www.31west.net

Page 16: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

No Hidden Charges; No Catch

Web: http://www.31west.net

Page 17: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Cast Your Spell

Web: http://www.31west.net

Page 18: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Make Customers; Not Sales

Web: http://www.31west.net

Page 19: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Understand Their Tastes

Web: http://www.31west.net

Page 20: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Never Bombard; Be Subtle

Web: http://www.31west.net

Page 21: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Build Long-Lasting Relationships

Web: http://www.31west.net

Page 22: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Web: http://www.31west.netWe provide inbound call center, help desk & tech support outsourcing services tailored to your company's specific needs.


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