20 attributes of an exceptional professional (2)
TRANSCRIPT
BYEARL OKEZIE
MD/CEO, WORDMART MEDIA SERVICES LIMITEDEARL.OKEZIE@GMAIL .COM
20 Attributes of an Exceptional Professional
What is Professionalism?
Professionalism is "the conduct, aims, or qualities that characterize or mark a profession or a professional person“ - The Merriam-Webster dictionary
Professionalism is “the combination of all the qualities that are connected with trained and skilled people” – Cambridge Dictionaries Online
Who is a Professional?
Related to work that needs special training or education
Having the qualities that you connect with trained and skilled people, such as effectiveness, skill, organization, and seriousness of manner
Used to describe someone who does a job that people usually do as a hobby
Having the type of job that is respected because it involves a high level of education and training
Someone who has worked hard in the same type of job for a long time and has become skilled at dealing with any problem that might happen.
A person who does a job that people usually do as a hobby
A person who has the type of job that needs a high level of education and training
20 Attributes of an Exceptional Professional
Appearance
Demeanor
Reliability
Competence
Ethics
Maintaining your Poise
Phone Etiquette
Written Communication
Organisational Skills
Accountability
Familiar Story
“There were people named EVERYBODY, SOMEBODY, ANYBODY AND NOBODY
There was important job to be done and EVERYBODY was asked to do it. EVERYBODY was sure that SOMEBODY would do it. ANYBODY could have done it, but NOBODY did it. SOMEBODY got angry about that, because it was EVERYBODY’S job.
EVERYBODY thought ANYBODY could do it but NOBODY realised that EVERYBODY wouldn’t do it. It ended up that EVERYBODY blamed SOMEBODY when NOBODY did what ANYBODY could have done …” Denny, 1983
Familiar Story
Confident
Confident
professionals are
risk-takers
Adaptable
Emotionally Intelligent
Social
Real professionals keep in touch – its called networking and some call it Social Capital
Optimistic
Intuitive
Compassionate
Mindful
Kaizen
Small steps towards BIG Changes
Umbrella of Kaizen
Models of Continuous and Consistent Improvement
Your takeaways
