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Page 1: 2 Introducing GAMA Operations We develop, manufacture and market products for: Voice Processing Interactive Voice Response (IVR ( Unified Messaging Our
Page 2: 2 Introducing GAMA Operations We develop, manufacture and market products for: Voice Processing Interactive Voice Response (IVR ( Unified Messaging Our

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Introducing GAMA OperationsIntroducing GAMA OperationsIntroducing GAMA OperationsIntroducing GAMA Operations

We develop, manufacture and market products for:

• Voice Processing • Interactive Voice Response (IVR (• Unified Messaging

Our team has proven expertise in managing complex and decentralized projects that fully integrate with the client’s databases.

Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA Operations’ voicemail and IVR systems.

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Fields of ActivityFields of ActivityFields of ActivityFields of ActivityVoice Processing is steady gaining in the market.

The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24 hour availability are bringing these systems into every office and home.

Our products include:

•Voicemail systems with such functionality as Auto Attendant and Unified Messaging (Fax Server and Email (

• IVR - Interactive Voice Response systems

• Voice response systems for Call Centers

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Technological InfrastructureTechnological InfrastructureTechnological InfrastructureTechnological Infrastructure

GAMA Operations has 20 years of expertise in voicemail systems.

Our extensive technological and management personnel includes:

• project managers• development engineers• programmers• software QA staff • service and maintenance teams

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Organizational StrengthOrganizational Strength Organizational StrengthOrganizational Strength

GAMA Operations is considered to be the leading company providing voice solutions.

These solutions include Inbound and Outbound, IVR systems as well as Voicemail solutions for large and medium-sized organizations.

Our reputation for outstanding reliability prompted the Israel Defense Forces to choose our Outbound solution for Reserve Duty call-up services.

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Clients in IsraelClients in Israel Clients in IsraelClients in Israel We serve many installations across Israel’s business spectrum:

Government offices, Israel Defense Forces, hospitals, embassies in Israel and abroad, universities and colleges, National Insurance, municipalities, banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities, service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq International, Teldor, Netvision and additional dealers.

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GAMA Operations continues to develop its range of products that includes IVR Systems and GMA Prime Voice.• Connect and work with VOIP PBXsConnect and work with VOIP PBXs

• Build an interface to send SMS and MMS messages fromBuild an interface to send SMS and MMS messages from approved suppliersapproved suppliers

This option integrates a voicemail system and additional This option integrates a voicemail system and additional applications such as an announcement distribution systemapplications such as an announcement distribution system

• Build an interface for CLA cards of the Coral PBX – Build an interface for CLA cards of the Coral PBX – enabling integration of additional features in VR systemsenabling integration of additional features in VR systems

• Add interfaces and applications to IVR systems and theAdd interfaces and applications to IVR systems and the voicemail systemvoicemail system

The future: Voice Response systemsThe future: Voice Response systems The future: Voice Response systemsThe future: Voice Response systems

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IVRIVR System ApplicationsSystem ApplicationsIVRIVR System ApplicationsSystem ApplicationsThe Interactive Voice Response (IVR)The Interactive Voice Response (IVR) family has unique family has unique

interactive systems with a wide range of applications interactive systems with a wide range of applications

• Powerful software and applications generator greatly assists in planning the intended application.

• The system can be connected to many external and internal databases, allowing callers to hear relevant information.

• Available IVR applications: system for distributing announcements, work hours module, module for opening gates - and more.

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IVRIVR Applications - integrationApplications - integrationIVRIVR Applications - integrationApplications - integrationIntegration and work compatibility with many Integration and work compatibility with many different PBXs.different PBXs.

The IVR system contains 50 + work integrations for leading PBXs in the Israeli market such as Coral, Panasonic, Nortel and LG.

Recently we built closer integration with the Coral PBX (via APA) and with the CAP system for hotels.

These options enable the building of additional applications for voicemail – such as call recording, automated gate opening without call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.

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IVRIVR Applications - platformApplications - platformIVRIVR Applications - platformApplications - platformOur IVR systems are built on the platform of a special interface to Dialogic drivers (APIs).

Connection to an analog or digital interfaceConnection to an analog or digital interfaceHardware interface to Dialogic cards and connection via these cards to different PBXs.

For inbound calls a DTMF statement is needed to verify the reason for the call. This allows inbound calls to be correctly channeled according to the application’s requirements.Connection to a VOIP interfaceConnection to a VOIP interfaceInterface to Dialogic SIP, including appropriate drivers by which connections are made to different PBXs..

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IVRIVR Applications - generalApplications - generalIVRIVR Applications - generalApplications - generalGAMA Operations IVR systems are designed to work with GAMA Operations IVR systems are designed to work with up to 240 voice and fax channels (as an independent up to 240 voice and fax channels (as an independent system).system).

LanguagesLanguages- - While our systems are currently designed and programmed for use with one language, they can be adapted for additional languages.

Automated announcements by regular and voicemail systems currently support six languages:

Hebrew, English, French, German, Russian and Arabic.

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Based on the IVR engine, GAMA Operations has developed a large number of IVR applications. For example:• WTR system for reporting work hoursWTR system for reporting work hours• Gate Access system for automatic opening of gatesGate Access system for automatic opening of gates• Fax server (receiving and sending faxes from workstations)Fax server (receiving and sending faxes from workstations)• Auto Fax Send system for automated sending of faxesAuto Fax Send system for automated sending of faxes• Message Distribution SystemMessage Distribution System• Cell to Everyone system – cell for each callerCell to Everyone system – cell for each caller• Voice Response system that includes many features for Voice Response system that includes many features for enhancing work efficiency - including added applications enhancing work efficiency - including added applications according to needaccording to need

IVRIVR System ApplicationsSystem ApplicationsIVRIVR System ApplicationsSystem Applications

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IVRIVR Applications - WTRApplications - WTRIVRIVR Applications - WTRApplications - WTRWork Time Reports (WTR) moduleWork Time Reports (WTR) module

This application for reporting work time is based on the integration with different PBXs (such as Coral APA) for receiving DNIS and ANI data. It can operate with other PBXs dialing in caller details and receiving reports.

WTR is an easily operated and inexpensive tool for updating attendance from any phone within the organization or outsideit. Options include: sending a report by email, creating reports automatically or upon request, creating individual or department records - and more.

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IVR Applications - WTRIVR Applications - WTR IVR Applications - WTRIVR Applications - WTR

Personal reporting Employee reports only from a personal phone System announces employee number or name Employee reports to one or more departments according to relationship to different departments

Departmental reporting Employee reports only from a department phone Identity check according to employee number dialed in and verified against department records System announces employee number or name (as defined)

Define reporting manner by service level State employee number or name for divisional reporting alone Identify according to personal code received Call transfer for receiving work assignments Send reports by email to employee or department manager Close previous reports automatically Automatically close previous reports for employee connected to more than one department and transfer between departments Record employee name to identify the report Import employee files into the system (as defined)

Reports• Easily applied tool for generating reports (Client)• Automatic entry to different reports according to allocation defined in advance• Expand the report file in the right order for the organization (arranging field order within the report)• Store historical reports according to entry and exit data• Send report by mail to employee or department manager about work entry or exit (according to definition of employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

Special FeaturesSpecial Features Special FeaturesSpecial Features

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IVR Applications – Gate IVR Applications – Gate AccessAccess

IVR Applications – Gate IVR Applications – Gate AccessAccess

Module for opening gatesModule for opening gates

This application opens gates with the caller’s ID, telephone number (ANI) and routing information (DNIS). The system is adapted to work with different PBXs, such as Coral.

Users can use this convenient and inexpensive tool to open gates using their fixed or mobile phone. All authorization for opening or closing gates is controlled according to class of service.

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IVR Applications – Gate AccessIVR Applications – Gate AccessIVR Applications – Gate AccessIVR Applications – Gate Access

Special FeaturesSpecial FeaturesSpecial FeaturesSpecial Features Settings• Define users authorized to open gates according to ID• Attribute users according to gates• Define secret code for opening gate for each user by defining public phones• Define more than one phone number for the same and define type of identification (private/public)• Define gate opening as active or non-active• Define time that gate remains open• Define dialing code for opening/closing each gate• Define dialing number (DNIS) for identifying designated gate • Ability to delay users from opening gates• Import employee file into the system (as defined)

Opening gate without call response (private) Identify user according to phone number identification (ANI) and open designated gate (according to DNIS identification) without call response

Opening gate with response and secret code allocation (public) Identify user according to phone number identification (ANI). System will request user’s secret code and only afterwards open the gate (according to DNIS identification)

Reports Easily applied tools for generating reports of all gates opened by the system (historical data is stored for a year) Define objective for producing requested reports (within system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

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IVRIVR Applications - Fax ServerApplications - Fax ServerIVRIVR Applications - Fax ServerApplications - Fax ServerFax Server moduleFax Server moduleThis module enables many end users, who access Fax Server via different interfaces, to send and receive their faxes efficiently, conveniently and at low cost. Note: The fax system is simple to install and operate. When connected to an organization’s network, it does not affect that network’s settings.

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IVRIVR Applications - Fax ServerApplications - Fax ServerIVRIVR Applications - Fax ServerApplications - Fax ServerThe system is connected to the client’s PBX as well as to the organization’s LAN . Every user is a assigned a unique phone line via which faxes are sent to the fax server. The PBX transmits the user’s ID code (DTMF) to the fax server.

For example, connecting the system to a website will involve:

• Fax server, main server, email server and workstationFax server, main server, email server and workstation• Telephone and network infrastructure Telephone and network infrastructure • Personal, department or organization fax Personal, department or organization fax

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Sending faxesSending faxes Faxes are sent from Client software installed in the user’s workstation and connected to a dedicated printer that is set up to receive faxes from specific fax phone numbers. Phone numbers can be taken from the user’s address book and the user can add personal details on the fax intro page.

A confirmation note that the fax was successfully or unsuccessfully delivered is received by email without wasting time, paper or toner.

IVRIVR Applications - Fax ServerApplications - Fax ServerIVRIVR Applications - Fax ServerApplications - Fax Server

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Receiving faxes in personal emailReceiving faxes in personal emailThe fax server is programmed to send the fax received to each user’s personal e-mail.

Note: the system supports work with a number of Exchange servers

IVRIVR Applications - Fax ServerApplications - Fax ServerIVRIVR Applications - Fax ServerApplications - Fax Server

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Saving faxesSaving faxesAn email confirmation record preserves details of each outgoing or incoming fax. Internal software allows each user to view these faxes.

Note: This software permits the resending of sent faxes to any additional destination required.

IVRIVR Applications - Fax ServerApplications - Fax ServerIVRIVR Applications - Fax ServerApplications - Fax Server

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IVRIVR Applications – Auto Fax SendApplications – Auto Fax SendIVRIVR Applications – Auto Fax SendApplications – Auto Fax SendModule for sending faxes automaticallyModule for sending faxes automaticallyThis application sends faxes automatically from a defined directory (in TXT, DOC, PDF and HTML format). Faxes are mailed from any of the organization’s workstations or from files that are automatically created in other systems.

The name of the file being sent will include the sender’s fax number. Following fax delivery confirmation, senders receive a status report in their organization’s mail and also have a record entered in the system’s database.

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General Send large numbers of faxes automatically to different destinations without personal intervention

The number of faxes sent depends on number of fax channels dedicated to this module – so advisable to add further channels to the system

Settings Define work directory required Define appropriate file format for sending faxes (TXT, Doc, PDF, HTML) Define formation of file name sequence (telephone number + reference) Define HTML page that includes additional parameters such as page number, file name etc) Define how dialling is made in the PBX to send the fax Define how many retries made for sending the fax Define email describing status of sending faxes Define time for saving status reports on sending faxes

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

Special FeaturesSpecial FeaturesSpecial FeaturesSpecial Features

IVR Applications – Auto Fax IVR Applications – Auto Fax SendSend

IVR Applications – Auto Fax IVR Applications – Auto Fax SendSend

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IVRIVR Applications - MDSApplications - MDSIVRIVR Applications - MDSApplications - MDSMessage Distribution System (MDS) moduleMessage Distribution System (MDS) moduleThis application distributes messages to duty personnel according to scenarios defined in advance. The system recognizes the result (answer, busy or no response) and records the status of all calls madein the database.

This allows a report to be created following distribution.

The communications engine makes the calls through local or public PBX interfaces.

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IVR Applications – Message IVR Applications – Message Distribution SystemDistribution System

IVR Applications – Message IVR Applications – Message Distribution SystemDistribution System

Special FeaturesSpecial Features Special FeaturesSpecial Features Settings• Define the type of dialing according to the integration required • Define the channels for the dialing network (as number of channels increase, so do number of dialers) • Define the general system: define the secret codes for operating the dialers, number of dialing attempts etc• Define the scenarios• Define employees/users • State how employees/users are linked to the desired scenarios defining public phones• Define dialing preferences in the scenario for every employee

Operate scenario via phone Dial the system from one of the system channels Enter password Activate desired scenario and authorize

Operate scenario via system screens Enter the screen and operate scenario Select scenario to operate and enter password

Terminate dialing Enter the screen for operating the scenario Select scenario to stop and enter password

Types of dialers When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario. Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

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IVR Applications - CTEIVR Applications - CTEIVR Applications - CTEIVR Applications - CTECell To Everyone (CTE) moduleCell To Everyone (CTE) moduleThis is an application for phone response at any time.It lets clients receive information, transfer a call to a designated destination according to times defined in the system, leave questions and get responses from an individual voice mailbox within a set time.

When there is no response from the organization, users can leave a recorded message and get an ID number to hear an answer to the question. A response is recorded at a later stage.

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Cell To Everyone (CTE) – Special FeaturesCell To Everyone (CTE) – Special Features Cell To Everyone (CTE) – Special FeaturesCell To Everyone (CTE) – Special Features System capabilities• Immediate response to every incoming call

• Receive recorded information

• Transfer call within a designated time to a manned call center (requires work with several PBX lines)

• Give individual answers to every caller in a personal voicemail cell • Pop-up messages are added according to system configuration

• System manager can monitor and control the kinds of responses given by staff

• Get statistical information that lists number of questions received, which ones answered and which not answered

• Questions/ answers are saved for a specified time period

Fundamentals of system operation• Client calls a known phone number and selects from a menu. Choices: listen to information / ask a question / listen to an answer / pass to a manned service post

• Client who chooses to leave a question will have an individual voicemail cell opened. The system will select and announce the cell’s secret code and instruct how to record the question and retrieve the answer

• Staff who enter the system and hear the questions in sequence will have the opportunity to record a response to each question

• Answers can be prepared and planned in advance and accessed according to answer’s specific code

• Client returns to the system after a defined time period and is asked to enter a code before hearing the answer to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

IVR Applications – CTEIVR Applications – CTEIVR Applications – CTEIVR Applications – CTE

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IVRIVR System ApplicationsSystem ApplicationsIVRIVR System ApplicationsSystem Applications

Many other modules can be added to the voice mail systemsuch as:

• System for System for receiving information from the caller – receiving information from the caller – voice formvoice form• Voice system for paying billsVoice system for paying bills• Fax On DemandFax On Demand• System for managing call queues via module that System for managing call queues via module that allocates place in queue (integration with Coral PBX)allocates place in queue (integration with Coral PBX)

Note: Every IVR module can be added to the voicemail system. In addition, other applications can be built to deliver a full solution – according to client specifications

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GAMA Prime VoiceGAMA Prime VoiceGAMA Prime VoiceGAMA Prime VoiceThe Prime Voice System for advanced voicemail is the latest development from GAMA Operations. It deals with the organization’s complete needs and incorporates:

• Advanced call routingAdvanced call routing• Voice mailsVoice mails• Unified messaging (UM)Unified messaging (UM)• Fax server – for outgoing and Fax server – for outgoing and incoming faxesincoming faxes• Ability to integrate IVR-type Ability to integrate IVR-type modules that can expand modules that can expand voice mail capabilities into a highly resourceful system voice mail capabilities into a highly resourceful system and provide a complete answer to an organization’s needs and provide a complete answer to an organization’s needs

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ButtonButtonDescriptionDescription

Screen for setting system parameters, blocking dialing destinations and inbound calls according to caller identification

Screen for configuring call routing menus

Screen for configuring integration with PBXs

Screen for configuring voice mailboxes, service levels and licenses

Screen for configuring work hours (for call routing menus)

Screen for configuring distribution lists

Screen showing that status of faxes sent to different destinations and settings

Screen showing the status of emails sent to different servers and settings

GAMA Prime Voice – main screenGAMA Prime Voice – main screen GAMA Prime Voice – main screenGAMA Prime Voice – main screen

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• The system is connected to the PBX as well as to the organization's LAN• Messages received in personal mailboxes are sent from any desired email. Faxes are sent from every workstation that is connected to the organization's network.• The message is created directly on a word processor or on any other software by sending the document to a printer defined as a Prime Voice Fax. The system sends a status report by email to show if the fax has been sent or not sent, thereby saving resources. Note: The system is simple to install and operate. It connects to the organization's network without interfering with functionality.

How does GAMA Prime Voice work?How does GAMA Prime Voice work?How does GAMA Prime Voice work?How does GAMA Prime Voice work?

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Connection to the organizationConnection to the organizationConnection to the organizationConnection to the organization• Example of system connecting to client website includes:• GAMA Prime Voice system• Main PBX • Phone and network infrastructure• Main server • Organization’s or external mail server • Workstations• Personal or department phone extension• Personal, department or organization’s fax• External phone and fax

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GMA Prime VoiceGMA Prime Voice ApplicationApplicationGMA Prime VoiceGMA Prime Voice ApplicationApplication

Auto AttendantAuto Attendant It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will ‘drag & drop’ cells according to a clear flowchart to create an Auto Attendant voice menu sequence that covers all navigation possibilities.

It deals with work hours, change of language interface, building ATT IVR applications and more.

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GMA Prime VoiceGMA Prime Voice ApplicationApplicationGMA Prime VoiceGMA Prime Voice ApplicationApplication AAuto Attendant Nodesuto Attendant NodesAn organization has the freedom to build its call navigation menu in any way desired

(These options suit every kind of system(These options suit every kind of system((

Node Node TypeType

Node DescriptionNode Description

IVR node to access external modules

Alphabetic Directory node to navigate by name identity

ANI & DNIS node to navigate by caller ID and contact destination

Routing By Speech node to navigate by voice recognition (not active)

Node Node TypeType

Node DescriptionNode Description

Play node for listening to voice file

Menu node for listening to file and navigating by pressing number

Language node for changing language of system messages

Working Hour node for navigating according to work hour

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GAMA Prime VoiceGAMA Prime Voice ApplicationApplicationGAMA Prime VoiceGAMA Prime Voice ApplicationApplicationAuto Attendant IVR NodesAuto Attendant IVR NodesNew! ATT IVR application builder. This enables building applications by using the call navigation menus of the organization.

Node TypeNode TypeNode DescriptionNode Description

Get Data node to receive data and assign global variables

Q Place node for assigning place in queue (Coral PBX)

Message To Mail node to send message by email

Record node to record message and assign global variables

Node TypeNode TypeNode DescriptionNode Description

Fax On Demand node

ATT Password node to receive caller’s password

Play Data node to assign details and global variables

Check Variable node to assign details and global variables

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GAMA Prime VoiceGAMA Prime Voice ApplicationApplicationGAMA Prime VoiceGAMA Prime Voice ApplicationApplication

((These nodes require an additional license)

Node Node TypeType

Node DescriptionNode Description

Node for assigning data to a file (permanent or variable values)

Node Node TypeType

Node DescriptionNode Description

Pop Up Message node to assign intruding messages

DB Check Variable node to search for data within a defined table

Create Random Number node to assign random numbers

Message To Mailbox node to consolidate messages

Assign Data node to assign data to variables

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GAMA Prime Voice – Auto GAMA Prime Voice – Auto

AttendantAttendant GAMA Prime Voice – Auto GAMA Prime Voice – Auto

AttendantAttendant Settings• Define a large number of scripts for convenient system maintenance and flexible building of call routes• Build IVR applications and integrate them into the system’s call routing• Recording at nodes, via the system manager’s script• Set the default language for system announcements via the call routing script• Option for switching between different menus: ● transfer call, ● leave message at a specific extension, ● access for recalling messages from a specific extension, ● access to system manager’s menu, ● call cancellation, ● transfer to another junction, ● access to a specific extension to receive faxes, ● define the option for receiving a fax at the junction by identifying the fax and transferring it to a particular extension (defining F at the junction when leaving a fax)

General Build a call route through Drag & Drop functions Build menus for transferring organizational information Build call routing for each department individually Use work hour nodes to announce different menus Build intelligent applications by using ATT IVR Change the system language when moving between junctions (up to 6 languages)

Types of Routes Routes according to menu for required destinations Navigation according to caller identity Call screening according to caller identity Set up destination for call transfers for each node when no response is received Dial by name Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice system requires an additional license.

Special FeaturesSpecial Features Special FeaturesSpecial Features

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GAMA Prime Voice ApplicationGAMA Prime Voice Application GAMA Prime Voice ApplicationGAMA Prime Voice Application MBX By PhoneMBX By Phone Users can listen to voice messages and configure the mailbox by calling the system from internal or external telephones.

When a message is received, the system Indicates this or dials to an designatedphone number to inform about new incoming messages.

The system supports 6 languages: Hebrew, English, French, German, Russian and Arabic

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GAMA Prime Voice – MBXGAMA Prime Voice – MBX GAMA Prime Voice – MBXGAMA Prime Voice – MBX General Hear the phone number of person leaving a message and have it integrated with PBXs that can record this detail and pass a return message back to caller Save messages Retrieve deleted messages (but only on the same day) Transfer message to another extension and add comment to this message Leave message at another extension or to a distribution list set up in advance For fax announcements, the system enables sending the inbound fax to an internal or external fax extension

Settings Define the extension as personal or departmental Define a number of introductions for the extension Change the user’s code Define type of call queuing announcement according to day and hour (reminder call to the internal or external extension) Language set-up for extension (up to 6 languages) Define distribution list Reset phone extension details Delete all messages at the extension Define the ‘wake-up’ function by hour and day in a one-time or daily operation: the system calls the specified phone and announces the system time Set-up ‘follow-me’ function by leaving message or navigating to the phone extension via the system’s menus

Note: Hundreds of other features enhance flexibility in operating the GAMA Prime Voice system via phone at numerous levels.

Special FeaturesSpecial Features Special FeaturesSpecial Features

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GAMA Prime Voice ApplicationGAMA Prime Voice Application GAMA Prime Voice ApplicationGAMA Prime Voice Application Unified MessagingUnified MessagingThe system enables many end users, operating though different interfaces, to access a wide variety of messages.

Prime Voice acts as an agent between the voicemail/ fax server and the organization’s mail server – reviewing the messages on the servers and presenting them on the client software.

The IMAP4 protocol synchronizes the connection between the voicemail system and the organization’s mail server. The system supports work with a number of Exchange servers.

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FaxFax The system can receive and send faxes from every workstation in the organization. With the fax module, faxes are sent to internal and external phones and personal postboxes.

Faxes can be sent for printing at any fax machine. From a remote site, the user can enter a fax number and have the stored fax sent there.

GAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice Application

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GMA Prime Voice - FaxGMA Prime Voice - Fax GMA Prime Voice - FaxGMA Prime Voice - Fax

General Personal fax facility for every employee Departmental or organizational fax Fax sent by printing the document on the printer that’s assigned to the personal computer Send fax from every workstation defined in the organization Save all faxes sent and receive a copy by email Send faxes from the menus at the user’s extension to every internal or external fax line Receive fax messages to personal Outlook program Set up personal cover page for fax Send faxes to more than one destination Send faxes from numerous phones After sending fax/ faxes, the sender receives a status report of transmission success or failure

Settings Use of the software requires installation of Client system in every computer required. Following installation, local printers will be designated to print out the faxes The system will convert the documents and send them to the voicemail system – Fax Server module for sending the fax to desired destinations UM license is required to receive faxes via email

Installation Software installation support for these operating systems: Windows 7, Windows XP, Windows 2000, Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit, Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

Special FeaturesSpecial Features Special FeaturesSpecial Features

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GMA Prime Voice ApplicationGMA Prime Voice ApplicationGMA Prime Voice ApplicationGMA Prime Voice ApplicationHotel system works with CAP system (Coral PBX) Hotel system works with CAP system (Coral PBX) or Silver Byteor Silver Byte

Voicemail system is built with a TCP/IP interface to integrate with CAP or Silver Byte systems in hotels. Opening mailboxes and system management is undertaken by the CAP system or by receiving data from the Silver Byte system. No external intervention is required to set up and manage the mailboxes.

The system has all normal hotel management functionality and includes full options of the voicemail system.

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GAMA Prime Voice – Hotel SystemGAMA Prime Voice – Hotel System GAMA Prime Voice – Hotel SystemGAMA Prime Voice – Hotel System

Settings Support for 6 languages (Hebrew, Arabic, English, French, German, and Russian) User language is set at the system definition stage in the guest room or by the management Define the outgoing message from the system or according to the extension’s language setting Define different service levels for hotel guests and management Define different outgoing messages for hotel guests and management Be alerted through the CAP system by mail of work problems Leave messages for groups of guests (message distribution controlled from the reception desk) Define a number of extensions within a single room (for suites)

Hotel Guest Rooms Receive guest identification for stored messages (message light) Pick up messages from every phone in the room Get wake-up calls via the system Listen to messages in the selected language (as defined)

Hotel Management Work with UM (Voice and Fax) Build intelligent call routing for different departments Operate the desired options existing in the voicemail system according to different levels defined in the system Set up extension number – for office or reception desk, for forwarding calls according to needs from the menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

Special FeaturesSpecial FeaturesSpecial FeaturesSpecial Features

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GAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationCall recording system integrated with APACall recording system integrated with APA extension of extension of the Coral PBXthe Coral PBX

Calls are recorded with caller identification (ANI) by pressing on the Help button at any phone extension. This is an easily operated and convenient tool for recording calls from (smart) internal phone extensions within the organization.

Authorizations are given to special license holders (users)

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GAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationCall queue system integrated with the CCMCall queue system integrated with the CCM system system connected to the Coral PBXconnected to the Coral PBX

The call queue module is activated by the call navigation menus of the voicemail system. Using a simple application within the menus, the system converts the data produced by the CCM system into vocal information heard over phone lines.

The system supports two work approaches – Tadiran Wallboard and Spectrum Alpha Wallboard.

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GMA Prime Voice ApplicationGMA Prime Voice ApplicationGMA Prime Voice ApplicationGMA Prime Voice ApplicationDisa / CallbackDisa / Callback System integrated with APASystem integrated with APA extension of extension of the Coral PBX the Coral PBX This module manages user's phone calls via the main PBX. It transfer internal calls (in the network) and low cost internal/ external calls, checks user identification and supervises call destinations. There are service levels for every caller. The system records all calls by noting connection time and destination.

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GAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice ApplicationGAMA Prime Voice Application

The voicemail system includes several components that require appropriate licenses to operate them:

• HardwareHardware and numerousand numerous Voice & Fax channelsVoice & Fax channels• UM licensed (voice & fax)UM licensed (voice & fax)• Support for multiple Exchange serversSupport for multiple Exchange servers• LanguagesLanguages• Internal and external integration and applicationsInternal and external integration and applications For example: Hotels + APA + call recording integrated with the For example: Hotels + APA + call recording integrated with the Coral PBX + ATT IVR nodes + IVR modules - and more Coral PBX + ATT IVR nodes + IVR modules - and more

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GeneralGeneral GeneralGeneral

FeaturesFeaturesPrime Prime VoiceVoice

Prime Voice Prime Voice MiniMini

Prime Voice Prime Voice Junior PlusJunior Plus

Prime VoicePrime VoiceJuniorJunior

Prime VoicePrime VoiceJunior MiniJunior Mini

Number of voice Number of voice and fax channels and fax channels (depending on (depending on hardware hardware capabilities)capabilities)

4-240 Voice Channels1-24 Fax Channels

8 Voice Channels8 Fax Channels

Dialogic¥4 x 2

4 Voice Channels4 Fax Channels

Dialogic¥4

4 Voice Channels4 Fax Channels

Dialogic¥4

4 Voice Channels4 Fax Channels

Dialogic¥4

Recording hoursRecording hoursfrom 2500, dep. on disk

size

up to 2500up to 2500up to 2500Depending on size of system

and disk

Accessories: Accessories: screen, keyboard, screen, keyboard, mouse mouse

    

Warranty and Warranty and serviceservice

12 months12 months12 months12 months12 months

Modem for Modem for remote remote maintenance – maintenance – (separate phone (separate phone line)line)

   

Note: Prime Voice System is supplied with computer, but license can also be purchased without computer. Prime Voice Junior ./ Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer. Prime Voice Junior Mini is supplied with license alone.

GMA Prime VoiceGMA Prime Voice – system types– system typesGMA Prime VoiceGMA Prime Voice – system types– system types

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Operating voice mailsOperating voice mailsOperating voice mailsOperating voice mailsFeaturesFeaturesPrime Prime

VoiceVoicePrime Voice Prime Voice

MiniMiniPrime Prime VoiceVoice

Junior PlusJunior Plus

Prime VoicePrime VoiceJuniorJunior

Prime VoicePrime VoiceJunior MiniJunior Mini

Number of voice mailsNumber of voice mailsNot enlarged  

4000 4000   40004000

Option to access voice Option to access voice mails via the WEBmails via the WEB

    

Full synchronization and Full synchronization and bi-directional contact bi-directional contact between messages between messages recorded by phone and recorded by phone and by email (UM) by email (UM)

 Enlarged Enlarged  Enlarged

Optional multi-lingual Optional multi-lingual support via phone menu support via phone menu – 6 languages– 6 languages

    

Support for sending Support for sending faxes from workstationsfaxes from workstations

 up to 100 users  up to 20 users  up to 5 users  up to 5 users

Call recording integrated Call recording integrated with Coral PBX – with Coral PBX – requires license for requires license for additional modulesadditional modules

According to order and

system size

According to order and up to

10 users

According to order and up to

5 users

According to order and up to

5 users

GAMA Prime VoiceGAMA Prime Voice – system types– system typesGAMA Prime VoiceGAMA Prime Voice – system types– system types

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Features built-in to the systemFeatures built-in to the system Features built-in to the systemFeatures built-in to the system FeaturesFeaturesPrime Prime

VoiceVoicePrime Prime

Voice MiniVoice MiniPrime Voice Prime Voice Junior PlusJunior Plus

Prime Prime VoiceVoiceJuniorJunior

Prime Prime VoiceVoice

Junior MiniJunior Mini

Integration with APA Integration with APA extension (Coral PBX)extension (Coral PBX)

According to order  

IntegratedIntegrated 

Fax and UM licenses Fax and UM licenses supplied with the supplied with the systemsystem

520  10 5 5

Option to access Option to access cells via the WEBcells via the WEB

1 11 00

LanguagesLanguagesNoteNote: For hotels, : For hotels, system is integrated system is integrated with CAP system with CAP system (Coral PBX) or Silver (Coral PBX) or Silver Byte. The system Byte. The system supports 6 languages:supports 6 languages:Hebrew, English, Hebrew, English, French, German, French, German, Russian, ArabicRussian, Arabic

HebrewEnglish (other

languages according to

order)

HebrewEnglish (other

languages according to

order)

HebrewEnglish

(other languages according to

order)

HebrewEnglish (other

languages according to

order)

HebrewEnglish (other

languages according to

order)

GAMA Prime VoiceGAMA Prime Voice – system types– system typesGAMA Prime VoiceGAMA Prime Voice – system types– system types

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FeaturesFeaturesPrime Prime VoiceVoice

Prime Prime Voice MiniVoice Mini

Prime Prime Voice Voice

Junior PlusJunior Plus

Prime Voice Prime Voice JuniorJunior

Prime Voice Prime Voice Junior MiniJunior Mini

Option for adding Option for adding IVR modulesIVR modules

 

FeaturesFeaturesPrime Prime VoiceVoice

Prime Prime Voice MiniVoice Mini

Prime Prime Voice Voice

Junior PlusJunior Plus

Prime Voice Prime Voice JuniorJunior

Prime Voice Prime Voice Junior MiniJunior Mini

Amount of call Amount of call navigation nodesnavigation nodes

Unlimited40004000 40004000

Access to external Access to external modules - IVRmodules - IVR

 

Access to ATT IVR Access to ATT IVR nodesnodes

OptionalOptionalOptionalOptional

IVR moduleIVR module IVR moduleIVR module

GAMA Prime VoiceGAMA Prime Voice – system types– system typesGAMA Prime VoiceGAMA Prime Voice – system types– system types

Call navigation menuCall navigation menu Call navigation menuCall navigation menu

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Our solutions meet your Our solutions meet your needsneedsOur solutions meet your Our solutions meet your needsneeds

IVR + Voice Mail SystemsIVR + Voice Mail Systems GAMA Prime VoiceGAMA Prime Voice GAGAMA OperationsMA Operations

IVR + Voice Mail SystemsIVR + Voice Mail Systems GAMA Prime VoiceGAMA Prime Voice GAGAMA OperationsMA Operations