2 internship report imp

7/23/2019 2 Internship Report Imp

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Internship report

JS bank

“We value our success”

ACKNOWLEDGEMENT



No one can say that I a per!ect" everyone shoul# a#it that

$ithout the help o! ALLA% an# %I& people a an can't (et

anythin( so I )o$ y hea# )e!ore ali(hty ALLA% $ith

(ratitu#e* I a also very than+!ul an# presents salute to

in#ivi#uals $ho have helpe# e in shapin( this report* I a

also very uch than+!ul to lot o! !orer !ello$s an#

conteporary collea(ues* I a also very than+!ul to y

a#visor MR.ADEEL AHMED SHAH ,operations ana(er- !or

his intellectual (ui#ance*

I a also very than+!ul to the very help!ul an# cooperative

sta. o! JS BANK I8 MARKAZ BRANCH especially to MR

.SYED NAEEM AHMED ,)ranch ana(er- $ho provi#e# e

this opportunity to $or+ in this !rien#ly environent*

It $as an honor an# pleasure to $or+ $ith/

• Mr* A0al 1a0a , relationship ana(er-

• Mr* &ohai) &ara# , relationship ana(er-

• Miss *&ania 2ohra3 , relationship ana(er-

• Miss Asa , C*1*O-

• Miss &ana A0a# ,teller-

• Mr* 1ashi# , teller-



Executive Summary

Internship is an essential and primary part of BBA (Hons) program. Main purpose of

internship is to have sensible and practical experience and knoledge . I resolute to take

up !" BA#$ for my internship because it as a competing bank and gave a good

platform for training to the internees. %he main ob&ective for an internship period is for

students to obtain to recogni'e about orking ithin an association or organi'ation.

uring my placement period I learned the practical and realistic aspects of business and

got good orking experience. I came to identify that ho "taff members ork in

traumatic and stressful milieu and deal ith customers so graciously. uring the

Internship I orked in various operations as general banking including cash operation

clearing remittances account opening procedure. %his internship has rearded and

satisfied me ith a number of ne experiences that I did not come across during my

BBA studies. It has pre&udiced positively hich ill ultimately facilitate me in my future

InshAllah.



What is BANK?

An organi'ation usually a corporation chartered by a state or federal government hich does

most or all of the folloing* receives demand deposits and time deposits honors instruments

dran on them and pays interest on them + discount notes make loans and invest in securities+

collects checks drafts and notes+ certifies depositor,s checks+ and issues drafts and cashier,s

checks.

According to Dr. Hart

-Banker or bank is a person

or company carrying on business of

receiving money and collecting drafts for the

customers sub&ect to the obligation of honoring cheues

dran upon them from time to time by

customers to the extends of

the amounts available

on their currents

accounts/

http://www.investorwords.com/9140/certify.html

http://www.investorwords.com/7122/depositor.html

http://www.investorwords.com/2651/issue.html

http://www.investorwords.com/771/cashiers_check.html


http://www.investorwords.com/7122/depositor.html

http://www.investorwords.com/2651/issue.html



http://www.investorwords.com/9140/certify.html



History of Banking in Pakistan

Banking in fact is primitive as human society for ever since man came to reali'e the importance

of money as a medium of exchange+ the necessity of a controlling or regulating agency or

institution as naturally felt. 0erhaps it as the Babylonians ho developed banking system as

early as 1222 B3. I% is evident that the temples of Babylon ere used as 4Banks5 because of the

prevalent respect and confidence in the clergy.

%he partition plan as announced on !une 6 789: and August 7; 7898 as fixed as the date on

hich independence as to take effect. It as decided that the <eserve bank of India should

continue to function in the dominion of 0akistan until "eptember 62 789= due to administrative

and technical difficulties involved in immediately establishing and operating a 3entral Bank.

At the time of partition total numbers of banks in 0akistan ere 6=. %he total deposits in

0akistani banks stood at <s.==2 million hereas the advances ere <s.78= million. %he

>overnor >eneral of 0akistan Muhammad Ali !innah issued the order for the establishment of

"tate Bank of 0akistan on 7st of !uly 789=.



List of BANKS in Pakistan

• ?irst @omen Bank imited

• #ational Bank of 0akistan

•

"indh Bank imited• %he Bank of $hyber

• %he Bank of 0un&ab

• Industrial evelopment Bank of 0akistan

• "M Bank imited

%he 0un&ab 0rovincial 3ooperative Bank td

• Carai %araiati Bank imited

Private Banks:-

• Allied Bank imited

• Askari Bank imited

• Bank Alfalah imited

• Bank Al Habib imited

• ?aysal Bank imited

• Habib Bank imited

• Habib Metropolitan Bank imited

• !" Bank imited

• $A"B Bank imited

• M3B Bank imited

• Mybank imited

• #IB Bank imited

• "AMBA Bank imited

• "I$BA#$ imited

• "oneri Bank imited

• Dnited Bank imited

Islamic Banks/4

• AlBaraka Bank (0akistan) imited

• BankIslami 0akistan imited

• aood Islamic Bank imited

• ubai Islamic Bank 0akistan imited

http://www.fwbl.com.pk/

http://www.nbp.com.pk/

http://www.sindhbankltd.com/

http://www.bok.com.pk/

http://www.bop.com.pk/

http://www.idbp.com.pk/

http://www.smebank.org/

http://www.ztbl.com.pk/

http://www.abl.com/

http://www.askaribank.com.pk/

http://www.bankalfalah.com/

http://www.bankalhabib.com/

http://www.faysalbank.com/

http://www.hbl.com/

http://www.hmb.com.pk/

http://www.jsbl.com/

http://www.kasbbank.com/

http://www.mcb.com.pk/

http://www.mybank.com/

http://www.nibpk.com/

http://www.samba.com.pk/

http://www.saudipakbank.com/

http://www.arifhabibbank.com/

http://www.ubl.com.pk/

http://www.paksimple.com/electronics/2011/04/06/list-of-banks-in-pakistan/www.albaraka.com.pk

http://www.bankislami.com.pk/

http://www.dawoodislamic.com/

http://www.dibpak.com/

http://www.fwbl.com.pk/

http://www.nbp.com.pk/

http://www.sindhbankltd.com/

http://www.bok.com.pk/

http://www.bop.com.pk/

http://www.idbp.com.pk/

http://www.smebank.org/

http://www.ztbl.com.pk/

http://www.abl.com/

http://www.askaribank.com.pk/

http://www.bankalfalah.com/

http://www.bankalhabib.com/

http://www.faysalbank.com/

http://www.hbl.com/

http://www.hmb.com.pk/


http://www.kasbbank.com/

http://www.mcb.com.pk/

http://www.mybank.com/

http://www.nibpk.com/

http://www.samba.com.pk/

http://www.saudipakbank.com/

http://www.arifhabibbank.com/

http://www.ubl.com.pk/

http://www.paksimple.com/electronics/2011/04/06/list-of-banks-in-pakistan/www.albaraka.com.pk

http://www.bankislami.com.pk/

http://www.dawoodislamic.com/

http://www.dibpak.com/



• Mee'an Bank imited

J.S

http://www.meezanbank.com/





!" >roup controls and operates marketEleading financial services companies in 0akistan across

sectors including asset management commercial banking Islamic banking insurance

investment banking financial advisory services stock brokerage company research consumer

credit rating factoring and micro finance.

!" >roup also has investments throughout 0akistan,s economy including its industrial sector

technology F media sectors commercial real estate energy F natural resources and aviation.

JS Grou" also knon as !ahangir "iddiui >roup is one of the biggest financial services

provider of 0akistan as ell as the second largest shareholder of ?D Insurance. It is

headuartered in $arachi ith important district offices in ahore and Islamabad. %he

investment branch of !" >roup and the 0akistan arm of American xpress ere merged to

form !" Bank imited.

!" Bank imited has been formed after the merger and amalgamation of !ahangir "iddiui

Investment Bank imited and commercial banking operations of American xpress Bank td

0akistan. !" Bank imited commenced operations in 0akistan as a fully scheduled bank on

ecember 62 122G. !" Bank imited also has a 0rimary ealer license for government

securities from the "tate Bank of 0akistan. !" Bank5s focus is to provide a uality and innovative

range of banking services and products. %he Bank5s key activities can be categori'ed into three

Business Dnits*

• <etail and 3onsumer Banking

JS BA#$

http://en.wikipedia.org/wiki/Pakistan


http://en.wikipedia.org/wiki/Shareholder

http://en.wikipedia.org/w/index.php?title=EFU_Insurance&action=edit&redlink=1

http://en.wikipedia.org/wiki/Lahore


http://en.wikipedia.org/wiki/Islamabad

http://en.wikipedia.org/wiki/American_Express


http://en.wikipedia.org/wiki/Shareholder

http://en.wikipedia.org/w/index.php?title=EFU_Insurance&action=edit&redlink=1


http://en.wikipedia.org/wiki/Islamabad

http://en.wikipedia.org/wiki/American_Express



• %reasury

• 3orporate F 3ommercial Banking

• Investment Banking

!." bank has more than 722 branches in all over 0akistan

%ision statement:-

%o provide uality and innovative range of banking services and products to our customers by a

highly motivated team of professionals hilst maintaining high ethical and regulatory standards

thereby generating sustainable returns to our shareholders

&ission statement:-

%o be a preferred partner of our customers by providing complete financial solutions exceeding

service expectations though a single relationship via conventional and non conventional

conveniently accessible distribution channels.



'or"orate in(ormation:-

Head o((ice:-

Branch Code 296

Branch Name Shaheen Complex

Branch Address Shaheen Commercial Complex, Dr. Zia ud din Ahmed Road, P.O.BOX

No.4847

Swift Code !"lp##a

Branch Manager Zul$i%ar Ali A"edi

Phone &''''(7&&)(

Fax &'*&)*'8+*

)* marka+ ,ranc:-

Branch Code 9562



Branch Name -8 ar#a/ Branch

Branch Address Plo0 1 '','&,'* 2 '4, Ahmed Pla/a, -8,ar#a/, !lama"ad

Swift Code !"lp##a

Branch Manager S3ed Naim Ahmed

Phone ('48)4(&*

Fax ('48)4

((icia /e,site:-

http/55$$$*0s)l*co

De"artments o( JS ,ank

%he folloing are the departments of !" bank under hich it operates all functions of bank

diligently.

o 3ustomer relationship department

o Account opening department

o <emittances department

o 3ashclearing department





J.S "roducts 0 services:

o <etail banking

o @ealth management

o Investment banking

Retai Banking:-<etail Banking at !" Bank offers a variety of products and services for both depositors

and borroers at competitive rates. 0lease call or visit our <etail Banking team to discuss

your financial needs. Jou may take a snapshot of the 0roducts F "ervices in the menu on

the left hand side of the screen. %o get further details please click on to the specific

0roduct or "ervice. 0lease note that Cakat tax or any other tax conditions are

applicable as per <egulations.

$amiyab Business Account

<upee 0lus Account

<upee 3urrent Account

0" <upee "aving Account

<upee Basic Banking Account

<upee ?ixed eposits

?oreign 3urrency Account

oans F <unning ?inance



@estern Dnion Home <emittance

3ountryide Account Kperation

%eleEbanking

"@I?% transfer

Dtility Bills payment

8 to ; #onEstop banking

7) $amiya, Business Account

0erfect for the businessman the $amiyab Business Account is specially tailored to make

your transactions smoother and speedier. %his account allos you to get the real deal for

the success of your business by offering the folloing services a,soutey (ree o(

carge:

o ?ree Knline InterEcity ?unds %ransfer

o ?ree <eturn 3heue (outard)

o ?ree emand raft and 0ay Krder Issuance

Additionally by maintaining an average monthly balance of only P$R 123222 in your $amiyab

Business Account you can get the folloing services along ith the ones listed

above a,soutey (ree:

o 3ounter 3heues

o 3ollection 3heue (ocal)

o <etained Mail

o "top 0ayment

o 3heuebook Issuance (1; leaves)

o "mall ockerL

o

A%M 3ard IssuanceLLo A%M 3ard Annual ?ee @aiver

o %elex 0ostage

o "tatement Issuance

o Balance 3ertificate

1) Ru"ee Pus Account



A high performance savings account the <upee 0lus Account calculates your profits on a

daily basis to give you maximum returns ith the greatest flexibility. By opening your

<upee 0lus Account ith !" Bank you can avail the folloing services a,soutey (ree

o( carge:




By maintaining an average monthly balance of P$R 4123222 in your <upee 0lus Account you

can also get the folloing additional services along ith the ones listed above a,soutey (ree:

o 3ounter 3heues


o <etained Mail

o "top 0ayment

o 3heue book Issuance (1; leaves)o "mall ockerL

o A%M 3ard IssuanceLL

o A%M 3ard Annual ?ee @aiver

o %elex 0ostage



6) Ru"ee 'urrent Account

A nonEprofit bearing account the <upee 3urrent Account is primarily geared toards individuals

and companies that have a large turnover of cheues. %here is no initial balance reuirement to

open this account hich offers the folloing services free of charge upon maintaining an average

monthly balance of P$R 123222:






o 3ounter 3heues


o <etained Mailo "top 0ayment


o "mall ockerL



o %elex 0ostage



9) P5S Ru"ee Saving Account

%he !" Bank 0" "aving Account is a 0rofit and oss "haring account that empoers you to get

good returns from your savings ith security and convenience. @ith this account you can avail

the folloing services a,soutey (ree o( carge:

?ree Knline InterEcity ?unds %ransfer

?ree <eturn 3heue (outard)

?ree emand raft and 0ay Krder Issuance

In addition to this by maintaining an average monthly balance of P$R 6223222 in your 0"

"aving Account you can get the folloing services along ith the ones listed above a,soutey

(ree:

o 3ounter 3heues


o <etained Mail

o "top 0ayment




o "mall ockerL



o %elex 0ostage



;) Ru"ee Basic Banking Account

<upee account that can be opened ith <s 7222 as minimum balance reuirement.

Ideal for salaried persons and individuals ith lo transaction turnover need.

o #o transactional charges up to 1 deposit transactions F 1 checking ithdraals.

o #o minimum balance reuirements.

o #o charges to maintain the account.

o 3ountry ide banking facility.

G) Ru"ee 7ixed De"osits

Avail ?ixed deposits products ith different tenors and competitive rates. Jou can place

your idle deposits available in 3urrent "avings $amiyab or <upee 0lus account and

reap the benefit of optimum return.

o Narious tenors

o isbursement of profit based upon your choice.



:) 7oreign 'urrency Account

3urrent F "avings accounts in D" 0ound "tg and uro are available.

=) 5oans 0 Running 7inance

@e offer <unning finance F oan facilities against eposits and >ovt. of 0akistan

securities to be used as collateral. A dedicated <elationship officer ill look after all your

credit needs.

o Ouick processing

o 3ompetitive rates

8) 8estern !nion Home Remittance

?ast and reliable ay for receiving money transfer from across 782 countries F territories

orldide.

o #o bank account needed.

o <egular money transfer are usually available ithin minutes for pick up by the recipient

o <eceive inard remittance from anyhere in the orld

72) 'ountry/ide Account "eration



Jou can operate your account from any of the branches of !" Bank imited. @e have

aggressive plans to expand our branch netork giving our customers a ider branch

netork. (sub&ect to approval from <egulatory authorities.)

o eposit F ithdra cash

o Issuance of 0ay orders F emand draft.

o "tatement of account printout

77) 9ee-,anking

Accessible via pin code a 19: phone banking facility for balance inuiry from anyhere

in 0akistan or overseas.

o Kbtain balances and details of the last five transactions.

o Kffers account statements via fax.

71) S8)79 trans(er

"tate of the art foreign currency account funds transfer system. ?rom 0akistan to overseas

and vice versa. ocal regulations apply.

o "tate of the art "@I?% mode of payment ensuring funds transfer in shortest time.

o "ecure and efficient delivery system for inard and outard payment



76) !tiity Bis "ayment

0ublic can conveniently deposit lectricity "ui gas F 0%3 bills at any of our bank,s

branches.

o 3omfortable environment

o #o need to maintain bank account

79) to 1 #on-sto" ,anking

@e offer 8 to ; nonEstop banking services at our cash counters (for 0ak <upee transactions only)

o 8*22 A.M to ; 0.M (Monday to %hursday)

o 8*22 A.M to 71*62 0.M F 6*22 0.M to ;*22 0.M (?riday)

o 8*22 A.M to 71*62 0.M ("aturday)

8eat &anagement :-

At !" @ealth Management e strive to combine the best of both orlds for you P independent

personali'ed products and services ith our financial strength and resources to provide a

complete range of ealthEbuilding solutions most appropriate to your individual needs.

@e appreciate that each investor is uniue. #ot only do our clients have different goals and

needs the role that investing plays in their lives can be very different. "ome like total control

over their investments hilst others like to ork closely alongside a trusted advisor hen



making their strategic investment decisions. %hen there are those that like the dayEtoEday

involvement but don5t ant to deal ith the paperork associated ith the management of their

portfolios.

Kur @ealth Management "ervices are for individuals looking to create preserve and gro their

ealth ith the right investment solutions customi'ed by a team of professionals. "o no matter

here you are on your pathay to success ho experienced an investor you are or ho

involve"d in your investment decisions you ant to be e have a service to suit your needs.

As part of our @ealth Management "ervices our product lines are divided into the folloing*

6. Bancassurance

!" Bank5s bancassurance products provide you great value on your savings not only in

form of higher returns but also an inbuilt insurance coverage to protect your family from

any unforeseen events in life. @e offer you unitElinked investment and life assurance

products in partnership ith ?D ife Assurance td. the largest private sector life

assurance company in 0akistan. %he products combine the benefits of investment plans

ith life assurance enabling you to gro and protect your ealth at the same time.

!" Bank currently offers the folloing bancassurance products.

o 0ehlaOadam

o <oshan$al

4. &utua 7unds

http://www.jsbl.com/pehlaqadam.php?t=wm

http://www.jsbl.com/roshankal.php?t=wm

http://www.jsbl.com/pehlaqadam.php?t=wm

http://www.jsbl.com/roshankal.php?t=wm



As part of mutual fund services e offer you advice on ho to maximi'e your returns by

investing in the best performing mutual funds in each class. ?rom euity funds here

you look for groth and capital appreciation to income funds for capital preservation e

can help you select the right mix to suit your investment needs E because at !" Bank e

think ealth.

)nvestment Banking

!" Bank5s investment banking group has been the pioneer of numerous landmark transactions

brought to the domestic capital markets. %he group5s legacy dates back to the 825s through a

closely held partnership ith the then eminent Bear "tearns. More recently the investment

banking group has been an advisor and arranger to

Q 0akistan5s first ever local currency Islamic "ukuk

Q ?irst ever subordinated %?3 issue in 0akistan

Q ?irst 72 year corporate bond

Q ?irst %?3 issue ith a conversion option

Q ?irst perpetual bond

Q ?irst commercial paper

Q ?irst floating rate %?3 issue

@ith a precedence of both volume and innovation in transactions for some of the largest

corporations in the country the group continues to offer marketEleading investment banking and

ancillary services as an integral part of !" Bank. @e have an impeccable track record of

successfully executing a ide array of large capital transactions often under challenging

economic and time considerations.



9ask Per(ormed

?or the duration of my internship in !" BA#$ I orked in remittances dept cash dept account

opening and 3ustomer "ervice Kffice department. I successfully completed all the taskduties

that ere assigned to me.



$no/edge Gained at te rgani+ation

• %his internship viaduct a fissure beteen university learning and the operational orld

alloing me to practice the roles opportunity and behaviors of the effective orld.

• Internship is a very advanced ay to gain ork experience and look great on a resume. In

addition knoledge gained from internship can be used in our courseork research and

education.

• I came to recogni'e about my strengths interests eaknesses decision making skills problem

solving skills and abilities to contract ith customers and ork under anxiety and pressures.

%his internship program helped me masses in mounting my confidence.

• I gained experience in order to manage my time properly.

• Internship helped me to gain good communication skills that facilitate me to communicate

effectively ith others. ffectual communication engages the choice of the best

communications channel the technical knoEho to use the channel the presentation of

information to the target audience and the skill to understand responses received from others.

"elfEdevelopment interpersonal skills mutual understanding mutual cooperation and trust is

also important to set a complete channel of most effective and inning communication skills.

• I also learned to ork in a diverse environment I Dnderstood the cultural influences each

associate brings to the orkplace.



• I identified issues and concerns of colleagues ho feel they are Ralking on eggshellsR in a

multiEcultural environment.

• %he internship made me learn the rules set of las and policies folloed in the banking sector

of 0akistan.

• I came to kno about resolving confusions and misunderstandings during inter and intra

departmental deliberations

Reationsi" o( &y BBA $no/edge /it te )nternsi"



Internship is an integral part of studies and especially for the purpose of business administration.

It enabled me to apply my knoledge that I gained during my span of study in university. %he

sub&ect of organi'ational behavior is accurately relevant in the organi'ation environment it as

helpful because the first step that anyone takes in the organi'ation is to ad&ust in the orking

environment. %he sub&ect of communication skill also proved to be helpful as it helped to

communicate ithin the organi'ation. "o my studies positively helped me on the internship and

highly linked or associated to &ob. uring my internship I also learnt ho department coordinates

the actions amongst departments as I had learnt during my BBA degree.

.

Before my internship I learnt about functioning ith different people and team structure during

my G semesters of BBA hich helped me a lot hen I started my internship as I kne ho to

exchange a fe ords ith different people and ho to ork ith them as a team and ho to

resolve confusions and misunderstandings in a courteous and modest manner. And ho to

embark upon the problems of customer. %he internship also helped me to ork in a diverse

environment it help to interact ith people ith different back grounds

8eeky 5earning



8eek 6:-

Kn my first day of internship I as asked to report to "ir Adeel Ahmed shah operations manager

as ell as my supervisor and "ir "yed #aeem Ahmed (Branch manager). %hey gave me a brief

overture of the bank and introduced me to the staff of the bank and then I as referred to ork

ith Ma5am "ania. very internee is rotated among the bank5s departments and so as I. %his

rotation is done in order to have general concept regarding bank5s functions and internee can

gain knoledge and experience of all the departments. In this rotation the stay in department is

habitually a eek. I as given ith the bank manual forms and all brochures to study.

In the first eek

<ead account opening form. I thoroughly read the hole form and the terms and

conditions for opening an account.

After that I as asked to read all the reuired forms that must be attached ith an account

opening form

observed essential operations of remittance (transfer of funds) department

Kbserved other operations e.g. 0K (0ay Krder) (emand raft)

earnt about account to account transfer

<ead schedule of bank charges



8eek 4:-

In my second of internship sir #aeem gave me a daily lecture about different types of

account e.g. current account saving account etc. and procedure for opening different

types of account like individual account &oint account company account.

%he folloing are the procedures of opening different types of account that I learnt

)ndividua Account

@hen a single man or oman opens an account in his or her on name and has the right to

operate it is called individual A3.

Account "ening Procedure:-

Account o"ening (orm

%itle of Account

-%itle of Account should mention the name of the person ho operates the account./

?ather5s husband5s name

Addressalternate address

3ontact number

3#I3 0assport no

3ountry of residence

#ationality

"ignature of applicant

"pecial Instructions*E



At the time of opening the account clear and specific instructions should be obtained

regarding the nominee of the account holder means after the death of the account holder

ho ill operate the account.

Documents:-

"" cards

Dndertaking form

3all report

$J3 form

Account opening checklist

3omputeri'ed national Identity 3ard.

0roof of Income if he she is a salaried person then the pay slip or salary certificate of

that person.

3ollege university identity card or fee bill if heshe is student

Joint Account

%hese are the account of to or more persons

Account "ening Procedure:-

Account o"ening (orm

%itle of Account-%itle of Account should mention the name of the person ho operates the account/.

?ather5s husband5s name

Addressalternate address

3ontact number

3#I3 0assport no

3ountry of residence

#ationality

"ignature of both applicants



"pecial Instructions*E

At the time of opening the account clear and specific instructions should be obtained

regarding the nominee of the account holder means after the death of the account holder

ho ill operate the account.

Documents:

"" cards

%o Dndertaking forms

%o 3all reports

%o $J3 forms %o Account opening checklists

3omputeri'ed national Identity 3ard.

0roof of Income if he she is a salaried person then the pay slip or salary certificate of

that person.

3ollege university identity card or fee bill if heshe is student

"ource of income if she is a house ife

)n tis /eek ) o"ened ;oint account o( mine and my moter. )t /as a earning

"rocess. ) did a ot o( mistakes /ie o"ening my o/n account ,ut in 43< tree days

) /as success(u in o"ening tis account

Soe "ro"rietorsi" account

%his is a type of business account hen the oner of the firm operating singly an in his

term name.

Re=uirements:-

3ompany stamp

eclaration of proportion company5s letterhead

#I3 copy

"ign on AK?

"ole proprietorship decaration

8eek <



In the third eek I as referred to Miss Asma %ahir (3<K) here I orked ith her as a

customer service officer for three days and performed the folloing activities

• Attended telephone calls

• Attended client inuiries

• <eceived A%M forms

• eal and issued A%M cards

• Issued the bank statement of customers

Kn the 9th day I moved in place ith Mr. A&mal <a&a (<.M) and performed the folloing

activities I took guidance from "I< to ho to open accounts ith the customers

• Kpened three accounts

• Nerified all the important doc that ere essential for the account opening under the

supervision of Miss Asma and "ir A&mal

• issued check books to the account holders

In the eek 1 and 6 I got to kno about more professional ork in the account opening

department

8eek >



In the 9th eek I orked in the remittance department ith Miss Asma and Miss sana here i

learned about the meaning and procedure of remittance

- Remittance is transfer of funds from one place to another or from one person to another.”

A <emittance is an important service provided by banks to customers as ell as nonEcustomers.

"ince it is not a free service it is a source of income for the bank. %o parties5 estern union and

express money are involved ith !" bank. !" Bank acts as an agent beteen sender and the

receiver. Knly receiving money option is there in !".

In this hole eek I deal ith lots of customer and learned that ho to deal ith different types

of customers. I also came to kno that lots of patience is reuired to deal ith customers.

Procedure o( "ayment:-

WESTERN UNION PAYMENT INFO

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AMO6NT/



%he estern union is a counter payment hich means that the sender and receiver of the money

do not need to have an account ith !" bank. %he procedure folloed by the remittance officer

in this context is as follos.

• %he person ho ants to receive money is given the estern union money transfer form.

• %he person fulfills the folloing details on the form

M%3# (Money %ransfer 3ontrol #umber). It is a uniue number hich is given

to the person remitting the money abroad by the money exchanger of that

particular country

"ender country

"ender5s name

Amount in 0$< ( approximate account) <eceiver contact number

@hen the customer completes the form i asked for the photocopy of the valid I card

then I entered that M%3# number in estern union softare hich is installed at !"

system. After making the entries the print out of the form is taken then receiver sign to

forms (one form is for bank records and one is customer copy) and receive the money.

I# the same eek i as also told about ho to issue a term deposit.

8eek 1In this eek I as moved in the cash department and orked ith Miss "ana and Mr.

<ashid. %hey also deal ith clearing process and orked ith them in this cheue

clearing process. Before discussing it is necessary to kno hat is clearing?9e "rocess ,y /ic ce=ue excanged ,et/een te coecting and "aying ,ank

and te ensuing (inancia settement is caed cearing@

%his facility is provided by #I?% on the behalf of "B0 for offsetting of cross obligations

beteen the different banks. 3learing is of to types

Inard clearing



Kutard clearing

)n/ard cearing:-

@hen cheues of our branch are presented to us for clearing by the #I?%. 3heue to be

honored by bank.ut/ard cearing:-

%he cheue of other banks hich the accountholder deposit in their accounts is sends for

collection.

In this eek I also did

Account to account transfer payment

Make entries of cheue books in registers

Make entries of pay orders

Issue A%M cards and cheue books

Issue pay orders

8eek :-%his as my last eek in the bank. %his hole eek I orked as a Banker as it as a

very good experience for me. All my colleagues started trusting on me that I ill not do

any ma&or mistake because I as orking there for last ; eeks. 3ustomers also started

knoing me. In this eek I orked in all the departments and I deal ith different

customers.



'oncusion

!" Bank is geared to direct the reuirements of the customers through assets management by

offering an extensive array of products and services and building an association ith the client

based on obligation trust and reliability. Inventive speculation Bank has guaranteed complete

customer enchantment living up to its image Its anticipative banking procedures has the ability

to estimate the customer5s desires ell at the forefront of real times forms the vital component in

value based services to efficiently reduce the gap beteen potential and deliverables. %he

solution to success of any organi'ation lies ith its people. #o doubt inventive Investment5s

exceptional family of employees ill be more enthusiastic and thrilled to provide the

discriminating customers ith professionalism and intensity .%he internship is a key component

in the industrial inscription student,s speciali'ed and professional preparation. And the internship

report is a key factor in the internship experience and knoledge. It is through riting the report

that the maturity and speciali'ed experience that I have gained as an intern becomes fully

reali'ed. It is through the report that I exercises my critical and analytical faculties and

demonstrates nely found skill and identity as a professional conversationalist.



Recommendations

After orking ith !" Bank for six eeks here are some suggestions to get improved its ork

uality performance

• Board and senior management participation is necessary for its efficient and effective

procedure.• !" should regularly maintain and update its frameork.

• mployee relationships at !" could be escalated up by keeping the &ob motivating. It

ould make time go earlier. It also helps making the employee challenged. If the

employees get uninterested they ill pay less attention to their duties

• %here must be a periodic evaluation of the procedures to insert the ne thoughts and to

take aay the inappropriate ones in order to line up the commerce ith established trends

in the banking industry.

• If possible !" should ork out for flexible program or system for employees to leave an

hour early or come in an hour late on certain.



• !" should start programs to raise client monetary literacy and advance the intelligibility

of information made available to them. Moreover customer fortification regulations

should be included in the system to maintain loyal customers to give surety long lasting

profits