2 defining auditor learning objectives: what an auditor needs to learn
TRANSCRIPT
Creating a world where environmental sustainability and social justice are the normal conditions of business
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2. Defining Auditor Learning Objectives: What an Auditor Needs to Learn
Define Training NeedsDefine Training Needs
Provide for Training
MonitorDesign and Plan
TrainingEvaluate Training
Outcomes
Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review
Intro to Auditor Learning Objectives
> As a course designer, you need to understand that there are three broad learning objectives for the social and environmental auditor:
– Knowledge (also called didactic or cognitive learning)
– Skills– Attitude (also called
affective learning)
Skills
Knowledge
Attitude
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review
Expanding from Generic to Standard Specific Learning Objectives
Example topic: Child Labor in the workplace
Auditor Skills• Interviewing workers• Reviewing identification
documents for inconsistencies
• Reviewing documents for possible use of unauthorized sub-contractors
• Drawing information from schools
• Visual observation for underage workers
Auditor Knowledge• National law defining “child”
& “young worker” and compulsory education laws
• International conventions on allowable work
• Common problems in sector and region - use of child labor in embroidery
• Standard policy on allowable work
• Hazards to young workers
Auditor Attitude• Personal and cultural bias
toward child labor• Understanding local
context, including parent situation
• Willingness to investigate for possibly forged documents
• Recognizing value of remediation
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 4
Auditor Knowledge Fundamentals
> Your curriculum must clearly define the criteria against which the auditor is measuring each facility
– Relevant UN Conventions– Core ILO Conventions – ISO management system principles, including ISO 19011:2000,
process for conducting a management system-based audit– ISO 14001 – Environmental standard– Your standard, if applicable– Relevant industry or corporate codes– National and local law– Trade agreements and treaties
Knowledge
What are the specifics for your system? Click below for a worksheet to get you started.
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 5
Auditor Knowledge Fundamentals
> Audit preparation – before visiting the facility
> Introductory meeting with facility management
> Facility walk-through or tour
> Interviewing workers
> On-site document review
> Closing meeting with facility management
> Guidelines for managing follow-up activities
Knowledge
Click below for a sample Auditing Guidance for Social Auditors. You can also reference ISO19011:2002 Guidelines (http://www.iso.org/iso/catalogue_detail?csnumber=31169)
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review 6
Skills
Knowledge
Attitude
Intro to Auditor Learning Objectives
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 7
Auditor Skills Fundamentals
> Core Skills
– Document review
– Stakeholder engagement, including interviews with NGOs and trade unions
– Interviewing workers and managers
– Visual observation
– Physical inspection
– Identifying needed corrective actions
– Analyzing the severity of problems and whether systemic
Skills
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 8
Auditor Skills Fundamentals
> Core Skills
– Verification– Time management– Audit planning and coordination with client and audit team– Researching relevant laws and collecting data– Audit report writing– Effective sampling techniques– Specialized skills specific to your standard
Skills
These are the general topics to cover. What are the specific activities and
related skills needed to audit to your standard? Click below for a worksheet to get you started.
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review 9
Skills
Knowledge
Attitude
Intro to Auditor Learning Objectives
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review
Auditor Attitude Fundamentals
Defining Auditor Learning Objectives 10
> Cultural awareness and sensitivity (such as attitude toward discrimination)
> Evaluating conflicting evidence
> Willingness to engage with external stakeholders
> Thoroughness in conducting background research
> Investigative approach
> Fundamental attitude toward management and workers
Attitude
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 11
Auditor Attitude Fundamentals
> Open-minded and as objective as possible
> Ability to empathize with all parties
> Professionalism and discretion
> Ability to lead or be part of team, as appropriate.
Attitude
These are the general topics to cover. What are some other attitudes needed to audit to your standard? Click the notes for a worksheet to get you started.
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review
Defining Advanced Learning Objectives
12
These are the generaltopics to cover.
What are the specific objectives for your standard?
Click the notes for a Worksheet to get you started.
Auditor Skills• Effectively interviewing
workers• Comparing documents• Identifying methods of
document manipulation • Determining possible use of
unauthorized sub-contractors• Root cause analysis• Diffusing hostile situations• Ability to secure management
buy-in and trust of workers• Drawing information from
NGOs and unions
Knowledge• Common problems by
industry and location• Difficult elements to
audit in your standard• Mathematical ability
related to calculations (such as wage) and other statistical analyses
Attitude• Evaluating credibility
of worker and management statements and allegations
• Creative approach to problem solving
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Creating a world where environmental sustainability and social justice are the normal conditions of business
© SAI 2009 - draft for review Defining Auditor Learning Objectives 13
Sequencing Learning Objectives
> Your audit system may have multiple levels of auditors (e.g. Lead auditor, team member, content expert, etc.). If so, you’ll need to define the learning objectives for each level:
– Review the completed Worksheets in which you defined the core and advanced knowledge, skills and attitude.
– From the Worksheets, define the additional learning objectives required to advance to the next auditor level.
> Auditor knowledge, skills and attitudes need to be continually refreshed, updated and calibrated.
> Define a course path that moves the student from basic to advanced auditor levels and also incorporates ongoing learning (e.g. Basic, Advanced, Special Skills, Refresher, Calibration courses)
> Define non-classroom pre-requisites, like field experience, for each level, including timeline.
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