1st QUALLL Conference

Bled, March 24th, 2011

Switzerland

• 8 Mio. inhabitants

• Area 41.300 km2

• 20% migrants

• 3.8% unemployed adults

• 5.5% unemployment among young people

Switzerland

• No government department for Adult Education• 26 cantons - each one has its own educational system• Federal level: vocational and further education• Cantonal level: general and informal Adult Education• Today Adult Education is mentioned in the constitution• A law for Adult Education is in process

Fathers of eduQua

• State Secretariat for Economic Affairs SECO• Federal Office for Professional Education and Technology BBT• Swiss Conference of Cantonal Ministers of Education• Federation of Swiss Employment Offices• Swiss Federation For Adult Learning SVEB

What is eduQua

• THE qualitiy label for Adult Learning in Switzerland• Exists since year 2000• Defines six quality criteria• 995 certified institutions• A methodical-didactical label• 3 years valid• documentation, audit on place, and two intermediate audits• Costs 2000 Euros (200 Euros for eduQua main office)• Accredited by the Swiss Accreditation Agency SAS• Seven accredited Certificating Agencies in whole Switzerland

Goals

• Secure and develop the quality of institutions in the field of adult learning to establish a basis for requests of subsidies

• Professionalisation of the Trainers

• Improve the transparency for customers

Swiss Module System «Train the trainer»

SVEB Certificate

Federal Certificate

Federal Diploma Management of Training Institutions

Didactical instruction of assigned topic

Autonomous management of courses

1

2

3

Target groups

• State subsidised institutions• Providers of labour market measures• Private institutions• In-company adult continuing education

Relations of the quality criteria

1. Offers that satisfy the educational needs and demands of the customers / society

2. Lasting learning effects for the participants

3. Committed educators (trainers), who are methodically, didactically and professionally up to date

4. A transparent representation of the offers and the pedagogical concept

5. Active quality management that is promoted by an appropriate management system

6. A customer-oriented, economical, efficient and effective provision of services

Client/Participant

General criteriaInformation about Institution

Information about offersChart

OrganisationQ-Ensurance/Development

Qualification of trainerscontinuous education

of trainers

Planing and development of offers Market orientation

Selection of participants

Controlling and further development of the offersDevelopment work

Controlling und measures

Evaluation of the RealizationProfessional visitation of the courses

Methods of evaluation/feedback Results of the feedbacks and measures

RealizationDefinition of objectifs, contents

Teaching methods, adult-orientationMeasured learning impact,

specific concept for feedbacks

Improvement on different process levels

Lead educational provider

developimprove

planlead

educational providerlead

Self-assessmentManagement-Review

Development offers / courses

developimprove

planlead

provide offersEvaluation of offers

presettings

2. Philosophy

Improvement on different process levels

Hold trainings (Trainer and Client)

developimprove

planlead

Hold trainingsTraining evaluation

Hold trainings (Trainer)

developimprove

planlead

Hold trainingsDaily self-reflection

presettings

2. Philosophy

www.eduqua.ch

eduQua main officeOerlikonerstrasse 38

CH-8038 ZürichSwitzerland

T. +41 (0)44 311 64 55M. eduQua@alice.ch

Personal remarks after 10 years experience

Value of the certification- For institutions

- For trainers/educators/teachers- For customers

Further development of the system- New impacts from ISO 17021

- Standard or Label?- Internationality?

The 6 Quality Criterias

1. Offers that satisfy the educational needs and demands of the customers / society

• Periodical observation / orientation of the market• Use of appropriate tools to define the needs of the customers• Customer satisfaction proven by periodical surveys • An instance of appeal can be found in the certifying body’s regulation• The dropout rate is known. Dropout-reasons are analysed and appropriate

measures are taken

The 6 Quality Criterias

2. Lasting learning effects for the participants

• The objectives are clearly defined and have been achieved• The teaching methods are convincing and adult-orientated• The learning impact can be measured • It exists a concept for feedbacks at the end of a course

The 6 Quality Criterias

3. A transparent representation of the offers and the pedagogical concept

• Precise, complete and convincing information material (flyers, website, brochures

• The pedagogical concept is understood• Overall concept and organization chart

The 6 Quality Criterias

4. A customer-oriented, economical, efficient and effective provision of services

• Clearly defined target group• Duration of the offer is adapted to the objectives• Good price-performance ratio and price in line with the market• Smooth and efficient administration formalities• Congruence of the target group and the participants

The 6 Quality Criteria

5. Committed educators (trainers), who are methodically, didactically and professionally up to date

• A written recuitement policy for educators / trainers (certificate SVEB 1)• Professional qualification and practical experience in the specific field• Methodical-didactical qualifcations and experience in adult education• Regular professional an pedagogic further education activities• Educators receive regularly direct feedback• Offers organised in a appropriate way for adult education• Participants who are satisfied about the educators

The 6 Quality Criteria

6. Awareness for quality development and quality assurance is at hand

• Supplementary quality management (i.e. ISO) or own quality management is available• An evaluation concept must exist• Organisation chart or action chart mus be at hand• Regular (at least annual) events about didactical/methodical and/or adult education themes (further education activities, intervision, supervision, team meetings,...)

Some critical questions to the following goal:

Improve the transparency for customers

• What are the reasons to choose a definite provider and offer?

QUALITY !• But, what means quality to the provider?• How can he communicate it‘s ideas?

• But, what means quality for the costumer?• Is he willing to understand the message?• What are the real facts for the decision?