1st lec. knowledge management

7/28/2019 1st Lec. Knowledge Management

http://slidepdf.com/reader/full/1st-lec-knowledge-management 1/21

By: Mirza Ashfaq Ahmed



What is the Knowledge?

Knowledge is virtue(Socrates)

All men by nature desire knowledge(Aristotle, 384-322BC)

When you know a thing, to hold that you know it; and when you do not know a thing, to allow that you do not

know it – this is knowledge(Confucius, 551-479BC)

Knowledge is power(Sir Francis Bacon, 1561-1626))




Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it

(Samuel Johnson, 1709-1784)

If a man empties his purse into his head no one can take itaway from him. An investment in knowledge always pays

the best interest(Benjamin Franklin, 1706- 1790)

The beginning of knowledge is discovery of something wedo not understand

(Frank Herbert, 1920-1986)




“All humans are dead except those who have knowledge;and all those who have knowledge are asleep, except those

who do good deeds;

and those who do good deeds are deceived, except those who are sincere;

and those who are sincere are always in a state of worry .” (Imam Shafi'i -rahimullah)

Seek knowledge from the cradle to the grave & GetKnowledge, even if you have to go to China

(Hazrat Muhammad, Peace be upon him)



Different Point of views and Definitions



Definition by Webster Dictionary a :the fact or condition of Knowledge something with

familiarity gained through experience or association (2) : acquaintance with or understanding of a science, art, ortechnique

B : ( 1)the fact or condition of being aware of something (2) : the range of one's information or understanding<answered to the best of my knowledge>

c : the circumstance or condition of apprehending truth orfact through reasoning : cognition

d : the fact or condition of having information or of beinglearned <a person of unusual knowledge>



Definition of Knowledge Management

There are several different, and sometimes quite confusingstatements that claim to be a definition of KnowledgeManagement' and there are different perspectives on whatKnowledge Management is. For example:

KM is about systems and technologies

KM is about people and learning organizations

KM is about processes, methods and techniques

KM is about managing knowledge assets

KM is a holistic initiative across the entire organization

KM is not a discipline, as such, and should be an integralpart of every knowledge workers daily responsibilities




"If only HP knew what it knows it would make threetimes more profit tomorrow"

(Lew Platt, ex CEO Hewlett Packard)

"Knowledge Management is the discipline of enablingindividuals, teams and entire organizations to

collectively and systematically create, share and apply knowledge, to better achieve their objectives"(Ron Young, CEO/CKO Knowledge Associates International)




"Most activities or tasks are not one-time events. Whetherits drilling a well or conducting a transaction at a service

station, we do the same things repeatedly. Our philosophy is fairly simple: every time we do something again, we

should do it better than the last time".(Sir John Steely Browne, BP, Harvard Business Review, 1997.)

"The capabilities by which communities within anorganization capture the knowledge that is critical to them,

constantly improve it and make it available in the mosteffective manner to those who need it, so that they canexploit it creatively to add value as a normal part of their

work"(GlaxoSmithKline)




"Knowledge management will deliver outstandingcollaboration and partnership working. It will ensure the

region maximizes the value of its information andknowledge assets and it will help its citizens to use their

creativity and skills better, leading to improvedeffectiveness and greater innovation".(West Midlands Regional Observatory, UK)

"We recognize that our most important asset is people and

their knowledge. We understand Knowledge Management(KM) as the cultivation of an environment within which

people are willing to share, learn and collaborate togetherleading to improvement".

(Care Services Improvement Partnership (CSIP)




‘…the processes that governs the creation, dissemination,and utilization of knowledge...’ (Newman, 1992)

• ‘...managing the organization’s knowledge by creating,structuring, dissemination and applying it to enhanceorganizational performance...’ (O’Leary, 1998)

…process to acquire, organize, and communicate knowledgeof employees so others may be more effective in their work…’

(Alavi and Leidner,1999)

…process to acquire, organize, and communicate Knowledge(Andriessen, 2004)



KM is all about to

Create

capture

Preserve

Transfer

Disseminate

Utilize




Knowledge Management is the explicit and systematicmanagement of vital knowledge - and its associated

processes of creation, organization, diffusion, use andexploitation.

(David Skyrme Associates)

Explicit - Surfacing assumptions; codifying that which is known

Systematic - Leaving things to serendipity will not achieve the benefits

Vital Knowledge - You need to focus; you don't have unlimited

resources

Processes - Knowledge management is a set of activities with its owntools and techniques




KM is first and foremost a branch of management,

which makes it a social science. Moreover, it is abranch of management that seeks to improveperformance in business by enhancing an

organization’s capacity to learn, innovate, and solveproblems. The purpose of KM, then, is to enhance

organizational knowledge processing.



KM

People

Process Technology



Knowledge Management is….

• a broad concept

• a branch of management

• a social science

• a business practice

• a collection of processes



KM deals with...

combining information processing capability withhuman creativity

creation, acquisition, retention, organization, storage,distribution and use of knowledge and information

strategy, policy and practice at all levels

organizational adaptation, survival, and competence



KM involves...

treating the knowledge component of businessactivities as an explicit concern of business

sharing intellectual assets

connecting an organization’s intellectual assets withpositive business results

explicit and systematic management of vitalknowledge



KM seeks to...

help an organization to gain insight andunderstanding from its own experience

help organizations generate value from theirintellectual and knowledge-based assets

protect intellectual assets from decay

enhance an organization’s capacity to learn, innovate,and solve problems

1st lec. knowledge management

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