1st day 2 - blueprint
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HP IT Management Performance Suite (ITPS)- Blueprint and Value Chain
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
Solutions for the new style of IT
Services Transform Advise Manage Maintain
Printing & Personal Systems
Printers PCs Tablets
Converged Infrastructure
Servers Storage Networking
Software Performance Suites
Security IT Legal /
Compliance & Marketing
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3
Goals, Planning, Preparation, Execution, Results.... Performance
The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed.
Example: Run hp.com with the energy equivalency of a dozen 60-watt light bulbs
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4
The confidence, insight, and agility to perform better
Making information and applications work for you
HP
So
ftw
are
fo
r se
curi
ty
●● ●●
Deliver outstanding user experiences
Automate and accelerate your enterprise
Proactively protect your digital assets
Get faster answers from all your information
$ € ¥
HP Software for big data
HP Software for IT management
App Mobile app Website Legacy app SaaS app Service
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5
Comprehensive, connected & flexible. Perform better.
The HSW for IT Management (ITPS)
Execute systematically IT Executive Scorecard, strategy, planning & governance
Build faster
Application lifecycle management
Analyze in real time
Business analytics
Operate simply
Operations & cloud management
Store efficiently
Information management
Secure proactively
Security & risk management
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6
Strategy, planning, governance
IT Scorecard
Application lifecycle management
Operations and cloud management
Security and risk management
Information management
Big data analytics
CIO office
Define IT goals, objectives and KPIs
Measure performance end to end
Financial management | resource management | time management
Project Portfolio management Demand Management
Application portfolio management
Proposal Program/project Maintain investment
IT Financial management
PMO
CFO
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7
IT Performance Suite – Overall drilldown
CIO Office IT Dashboard
Define IT goals, objectives and KPIs Measure performance end-to-end
Project Portfolio and Application Portfoliol Management
IT Finance
PMO
Proposal | program/project | maintain investnent
Application Security
Static code security Dynamic code security Network Security
Application Lifecycle Mgmt
Agile Project Management
Application Governance
Requirements Management
CTO
Service Health
Service Intelligence
Application Governance Mgmt
System Management
Network Management
Service Management
Consolidated Service Desk
Change Management
Self Service Catalogue
Asset Management
Information Management
Performance/Usage/SLA
Backup and Recovery
Archiving
Records Management
eDiscovery
Orchestration
Service Automation
Server | DB & Middleware | Network | Storage | Client
DESIGN BUILD
Development
Quality Management Functionality | Performance Security
Service Virtualization
Test Data Management
BSM
Service Desk
NOC
CAB
IT Operations
Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping
Quality Assurance
Financial | resource| time management
Operations Security
Security information and event management | Correlation and logging | Application audit
Ser
vice
mo
del
Go/No Go
IT Financial Management
Demand Management
Risk Mgmt
Risk and compliance
CISO
Big Data Analytics
Administrator
In-memory SQL / no SQL analytics engine
Highly available true column storage
3rd party integrator
DevOps
SOC
DB admin
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8
Reporting, data integration, process automation, collaboration and other shared technology
Performance analytics
Strategy, planning and governance
Cloud and datacenter Security Information
Application lifecycle management
IT operations
Security and risk management
Information lifecycle management
Big data
Foundation
Services and support
IT Performance Suite – Integration Strategy
Prescriptive value chains
Solutions
Product & Platform
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9
Comprehensive, connected, and flexible
The HP IT Performance Suite
Strategy, planning and governance
Executive scorecard
IT financial management Project and portfolio management Application portfolio management Workforce and vendor management
Secure proactively Store efficiently
Network management
System management
Development management
Information archiving
Enterprise records management
Application quality management
Requirements management
Client automation
Data center automation
Asset management
IT service management
Application security validation
Application governance
Performance validation
Application performance management
Data protection
Software security assurance
Security information and event management
Network security
Services and support
Application lifecycle management
IT operations
Foundation
Extensibility, orchestration, collaboration and mobility
Big data Information lifecycle management
Security and risk management
Real-time loading & in-database analytics
Columnar storage, execution and compression
Open source & major BI tools support
Build faster Operate simply Analyze in real time
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10
Customer is the north star, therefore start with customer use cases
Foundational Integration Layer (key control points)
Foundation Integration
•Defines Key control points for integration, based on artifact.
•Link Information model with Lifecycle model.
Information Model
•Identification of key controlling IT artifacts.
•Definition of artifacts lifecycles according to lifecycle model.
Common Data/Information Model
Common Lifecycle Model
Lifecycle
Model
•Based on HP service lifecycle and high level grouping of:
•Continuous Assessment, Continuous Integration and Continuous Delivery. And later into Value Streams
Functional Model
•High level definition of all functional areas for IT.
•Based on Customer Use Case analysis.
Functional Model
General approach to the ITPS Reference Architecture
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11
IT Performance Suite <-> IT Value Chain relationship
Reference Architecture
IT Value Chain Strategy to
Portfolio Requirement to Deploy
Request to Fulfill Detect to
Correct
HP IT Performance Suite
Attack risk & set strategy for risk avoidance
HP Anywhere for mobile
Anticipate & resolve production issues
Capture, fulfill & monitor IT services
Drive IT portfolio to business innovation
Build what the business wants
Executive Scorecard for instant insights
The power of the portfolio: integrated value streams
Service & Portfolio Management
Cloud Automation
Application Lifecycle Management
Business Service Management
Products
IT Value Chain
&
Reference
Architecture
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13
Broad processes deliver higher value
Translating Business Value Chain to IT Value Chain
“Value chain” is a business management concept popularized by Michael Porter’s 1985 best-seller, Competitive Advantage: Creating and Sustaining Superior Performance. Focused on alignment and integration to increase return on investment
Business Value Chain
IT Value Chain
Strategy to Portfolio
Demand to Production
Request to Fulfillment
Event to Fix
Risk to Mitigation
Collaboration
Data
Sourcing
Project
Finance E
fficiency Q
uality
Su
pp
ort
ac
tivi
ties
C
ore
IT
stre
ams
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14
Optimize your value Driving value throughout the IT lifecycle
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correction
IT Performance Suite
Drive IT portfolio to business innovation
Build what the business wants, when it wants it
Capture, fulfill & monitor service usage
Anticipate & resolve production issues
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15
Supported Frameworks (Partial List)
– No contradiction between different frameworks
– Most frameworks document linkage to/integration with others
– Dependent on the objective you can choose a base framework and then complement breadth and depth with others
– For IT management it makes sense to choose ITIL the base and the complement with
• eTOM for service provider
• CobiT for control objectives
• TOGAF for the link with the architecture
ITIL eTOM TOGAF CMMI-DEV Six Sigma CobiT ISO 20000
Type Services Architecture Process Improvement Control
Focus Build and run a Service Management system
Process model for telco service providers
architecture content and process
Product Development processes
Business processes IT control objectives
ITSM quality criteria
Objective Manage service lifecycle
Integrate service supply chain
Build the right thing for the business
Efficiency, predictability
Improve process quality
Guide audits Measure quality
Deliverable Best practices Methodology Controls, Best practices
Measurable quality criteria
Certification Skills, tools Skills, Tools skills organizations skills Skills, Tools organizations
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16
Customer focused initiative to drive software strategy
Customer value
• Design rationalization
• Best practices
• People, process and technology
Product integration
• Mapping reference architecture to product abilities
• Automation and orchestration
• HP and 3rd party
Reference architecture
• Prescriptive
• Function components
• Artifacts
Value chains
• Strategy to Portfolio
• Demand to Production
• Request to Fulfillment
• Event to Fix
• Risk to Mitigation
Customer use cases
• Meeting top worldwide customers
• Detailed business and technical discussions
• Harmonization
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 17
IT Performance Suite – Overall drilldown
CIO Office IT Dashboard
Define IT goals, objectives and KPIs Measure performance end-to-end
Project Portfolio and Application Portfoliol Management
IT Finance
PMO
Proposal | program/project | maintain investnent
Application Security
Static code security Dynamic code security Network Security
Application Lifecycle Mgmt
Agile Project Management
Application Governance
Requirements Management
CTO
Service Health
Service Intelligence
Application Governance Mgmt
System Management
Network Management
Service Management
Consolidated Service Desk
Change Management
Self Service Catalogue
Asset Management
Information Management
Performance/Usage/SLA
Backup and Recovery
Archiving
Records Management
eDiscovery
Orchestration
Service Automation
Server | DB & Middleware | Network | Storage | Client
DESIGN BUILD
Development
Quality Management Functionality | Performance Security
Service Virtualization
Test Data Management
BSM
Service Desk
NOC
CAB
IT Operations
Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping
Quality Assurance
Financial | resource| time management
Operations Security
Security information and event management | Correlation and logging | Application audit
Ser
vice
mo
del
Go/No Go
IT Financial Management
Demand Management
Risk Mgmt
Risk and compliance
CISO
Big Data Analytics
Administrator
In-memory SQL / no SQL analytics engine
Highly available true column storage
3rd party integrator
DevOps
SOC
DB admin
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18
Executive Scorecard
Driven by persona business challenges
Aligning IT objectives to persona business
challenges
Based on industry standards
Key performance indicators and analytics
The HP IT Unified Data Model
Scorecard and Dashboard
views
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19
VP of Operations
Director of Service Management
Director of Operations Director of Distributed
Systems
Dev and QA Directors
Application Support
Business Analysts
BRM
CISO PMO
CFO
of IT
CIO
IT Executive Personas
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20
Benefits (example)
Budgeting
• Spreadsheet-based IT budgeting is tedious and lacks governance
• Executive Scorecard leverages historical financial data to simplify and standardize
IT financial performance management - Agility
Allocate financial data based on metrics
Understand performance in the context of detailed costing
Provide further insights with a bill of IT report or experiment in the cost explorer
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21
Better perception HP APM Product Features
Servers
Locations
Owning Organization
Contacts
Business Processes
Supports
Runs On
Upstream Downstream
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 22
Total App + Data +
Vendor + ( 5 – Risk) 0-25 (Best)
Application Quality of
Application 0–5 (Best)
Data Integrity and Consistency 0–5 (Best)
Vendor Stability,
Responsive… 0-5 (Best)
Value Business Value and
Impact 0-5 (Best)
Risk Security,
Continuity… 0-5 (Worst)
Application scoring and Weighting HP SW Features
It can be configured for your specific weighting formulas (company level)
Relatively low scores suggest opportunities for improvement
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23
Portfolio Management Graphical views of cost, risk, value measures
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24
Current state
Analyze
Define strategy Objectives and metrics
Build roadmap
(supported by business-cases/ROI)
People-Process-Technology
Current state
Maturity m
Desired state
Architect - meet your objectives
Validate results/value
People-Process-Technology
Maturity m +x
Desired state
Project, change, quality, architecture, governance and value realization
Sub-projects
Plan, Design, Build, Migrate
Value Realization
Build and transition
ROI
• HP Strategic Services
Where to Start and how to get there
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25
Maturity & Pain Point Assessment for People, Process, Technology Comprehensive Analysis
Point of view charts provide critical insight into current and future needs to achieve key business and IT objectives
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26
Initiatives Roadmap, End to End Solution Blueprint, Business Case Analysis Detailed Recommendations
Complete roadmap with documented initiatives and solution blueprints provide step by step planning recommendations with value proposition and ROI
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27
Actual results from HP Software customers
Better IT performance means better outcomes
57% reduction in IT project scope
changes
$5M/yr saved by cutting mean
time to resolution
to seconds
$19M/yr saved through 50%
lower software testing costs
$32M/yr saved in
change management labor costs
Realize cost efficiencies
Improve service to customers
30% increased productivity
3x improvement in first call resolution
rates
9x faster retrieval of
records
66% reduction in unplanned failure
rates
900% faster recovery from business
critical outages
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you