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Ernst & YoungQuestionnaire for Employers

QUANTITATIVE SURVEY QUESTIONNAIRE (EMPLOYERS)

Part 1 - General InformationErnst & Young is conducting a nation wide survey in the Kingdom of Bahrain to understand both the macro and micro environment in which the expatriates workforce operate. The objective of the study is to provide inputs to the regulatory authorities in order to formulate and improve upon policies and procedures relating to the labour market.

In this regard, we will be grateful if you could kindly spare some of your valuable time to fill up this questionnaire and send it back to us by email, fax or hand delivered to the address as indicated in the covering letter. We would like to assure you that any information provide by yourself will be strictly confidential and the results of the survey will be aggregated and reported with no reference to individual responses. We would like to hereby thank you in advance for your kind help and participation.

Background Information

1. Please provide us with the following information about yourself and your organization.

Expatriate Employees Working Condition Survey for the Labour Market Regulatory Authority

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Name of the respondent (optional) Designation (Optional)

Name of the Organisation CR Number

Number of Employees Number of Years in Business

Address

Telephone number Fax number

E-mail


2 Please select the Main Economic Sector your business is involved in. (Please tick as appropriate)


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Economic Sector Please tick Specific Nature of Business Activity

Agriculture , hunting and forestry

Fishing

Manufacturing

Construction Wholesale and retail trade Hotels and restaurants Transport, storage, communication

Financial Intermediation

Real estate, Renting , Business Activity

Other Social, Personal Services

Households with employed persons

Other economic activities


3. Please provide us with the following information about the total number of employees in your organization as on date.


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Bahraini Nationals Expatriates TotalMale Female Male Female


4. Please provide us with the breakdown of the number of employees according to the cadre defined in the grid below

5. Please provide us with the breakdown of existing jobs in your organisation as follows (To be mapped to the occupational codes):

Permanent Positions Number of Employees Nationality Male Female


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CadreBahraini Nationals Expatriates

Male(Nos)

Average Age

Female(Nos)

AverageAge

Male(Nos)

AverageAge

Female(Nos)

AverageAge

Executive Management (General Managers, Directors, Branch managers)

Middle Management (Supervisors, Officers)

Other Staff


Temporary Positions Number of Employees Nationality Male Female

Seasonal Jobs Number of Employees Nationality Male Female

Definitions: Permanent Employee: Employees who work on full time basis receiving all the benefits of a full time employee.Temporary Employee: Employees who work on a part-time or temporary basis not receiving the benefits of a full time employee.Seasonal Employee: Employees employed during any particular season for a temporary period.


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Subcontract (outsourced) Number of EmployeesFunctions

Maintenance

IT

Security

Others (Please Specify)

Part Time Jobs Number of Employees Nationality Male Female


6. Please rank the following factors that create the demand for new jobs in your organization in order of relevance (1 being highest – 5 being lowest)


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New Projects

Expansion of existing Business

Resignation

Business restructuring

Others (please specify)


7. What strategies do you adopt to fill in the vacant positions within your organization? (1 being highest – 5 being lowest)

8) Do you look to recruit from the local market first? (Please tick as appropriate)

Yes No

a. if ‘Yes’,

TickExpatriate Employees Working Condition Survey for the Labour Market Regulatory Authority

8

Rank

In-house (through redeployment)

In-house database

Recruitment agents

Local

International (Bahrain)

International (Target Countries)

Media advertisements

Word of mouth

Campus recruitments / trainees

Internet

Any others (please specify below)


Nationals

Locally Available Expatriates

b. If ‘No’, the reasons (Please rank: 1 being Very Significant and 5 being least significant)

Bahraini

Lack of Local Skills

Lack of Experienced Nationals

Past Experience

Higher salary expectations by Nationals

Lack of Required Attitude


Expatriate

Lack of Local Skills

Lack of Experienced Nationals


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Past Experience

Higher salary expectations by Nationals

Lack of Required Attitude


c. Which factors make it difficult to fill Nationals for the job?

Functional Specialisation TickLack of specialised skillsLanguage SkillsIT SkillsNot acceptable due to Cultural/Religious inhibitionsTough Work Conditions

Higher salary expectations


d. Which nationalities are preferred for recruitment? (1 being highest – 5 being lowest)

Nationalities RankIndiaPakistan

Nepal

Bangladesh


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e. What is the main reason for preferring to recruit expatriates?

Reasons TickHardworkingSkilled

Less Costly


f. How do you verify the workers’ qualifications?

TickRequest Copy of official documentsReference Check


9) Do you have a specified time frame after which you look to recruit from other countries?(Please tick as appropriate)

a. If ‘Yes’, please specify the time period: ________ months


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Yes No


10) If you use recruitment agents, how do you evaluate them?(Please tick as appropriate)

11) What is the general arrangement with the recruitment agencies for the tasks assigned? (Please tick as appropriate)


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In house evaluation criteria

Personal visit to the agency

References

Others (Please specify)


12) Do you interview all prospective employees?(Please tick as appropriate)Expatriate Employees Working Condition Survey for the Labour Market Regulatory Authority

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Arrangement Tick Amount in BD

%age of Gross Pay of the recruited employee

Lump sum by various levels of employees

Retainer basis


Yes No Selective

a. If ‘Selective’, which are the levels

Executive Management

Middle Management

Other Employees

13) Do you offer written contract to all prospective employees?(Please tick as appropriate)

Yes No Selective

a. If ‘Selective’, which are the levels

Executive Management

Middle Management

Other Employees


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14) What are the recent difficulties in employing expatriate employees? (Please rank between 1-5; 1 being very severe and 5 being least) a. Do you face any difficulties in employing expatriate employees? (Please tick as appropriate)

b. If yes what are these difficulties in employing expatriate employees? (Please rank between 1-5; 1 being very severe and 5 being least)


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Rank

Currency Fluctuations

Local Economic Growth

Local Legislation

Higher Salary Expectation

Competition from GCC countries

Reluctance of Expatriate to work in Bahrain


Yes No


15) What are the key administrative issues faced in recruiting an expatriate employees?(Please tick and rank as appropriate)

a. Are you aware of the Labour Market Regulatory Authority (LMRA)?

Yes No

b. Are you aware of the proposed Expatriate Employment process?

Yes No


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Issues Tick Rank

Arranging for a Work Permit

Time for recruitment

Right Candidate for the Job

Cost of Recruitment

Health Check Requirement



16) Please indicate the average cost (BD) incurred in the past two years for hiring an employee:

YearBahraini Expatriate

Male Female Male Female

Year 2006

Year 2005


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17) What are the major elements of cost incurred against hiring an employee in the last two years?(Please tick as appropriate)


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Costs Tick % age

Print Ads

Online Job Posting Boards

CV Banks

Administrative Costs (prepare, conduct, summarize and communicate the results of those interviews, negotiation, etc. )

Recruitment Agencies

Relocation Allowances

Cash Incentive on appointment



18) What is the average cycle time in the recruitment process (start of recruitment process to employee joining the organisation)?(Please tick as appropriate) a.

Country Months

Bahrain

GCC

Bangladesh

Ethiopia

India

Pakistan

Philippines

Sri Lanka

Thailand

Nepal



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19) Do you offer induction programs to your employees? (Please Tick the appropriate ones)

Introduction to OrganisationHealth & SafetyOthers (please specify)

20) Do you have formal probation period?(Please tick as appropriate).a.Yes No

b. How Long? ……………….


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21) In the past two years, how many people have left the organisation during the probation period?(Please tick as appropriate)

Expatriate Bahraini

2005 2006 2005 2006

Employee was counselled out

Skill Set mismatch

Lack of Communication skills

No written contract

Employee demanding more salary after arriving in Bahrain

Employee chose to leave

Not happy with the work profile

Found better job opportunity

Personal Reasons

Could not adjust to working conditions

Employee escaped


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22) What are your normal working-hours?

a. in a Day _____ Hours

b. in a week _____ Days

23) From the following, which are the facilities that you provide to all your employees? (Please tick as appropriate)

Expatriate BahrainiCanteen

Defined work area

Recreation and other facilities

Savings Scheme

Transportation


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24) Does the nature of the job in your line business require safety equipments?(Please tick as appropriate)

Yes No

If ‘Yes’,

a. Do you educate the employees to using the safety equipments?

Yes No

b. Do you oversee the use of the same by the employees at all times?

Yes No


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25) Do you provide medical insurance coverage for all the employees in your organization?(Please tick as appropriate)

Yes No

a. If ‘No’, do you reimburse the medical expenses incurred by the employee during his / her tenure with your organisation?

Yes No

26) Do you provide overtime pay to your employees? (Please tick as appropriate)

Yes No

a. If ‘Yes’, what is the ratio of the Over-Time wages to Staff Costs for the last Two Years?

2005 2006


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27) Were there instances of disputes in your organization in the last two years?(Please tick as appropriate)

Yes No

a. If ‘Yes’, please specify

Disputes Number of instances

Arising between

Same Nationalities (Expatriates)

Different Nationalities (Expatriates)

Expatriates and Nationals

Amongst Nationals

Arising between employees and management


b. What are the types of dispute:

Wage

Working hours

Working conditions



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28) How were the disputes resolved?(Please tick as appropriate)

Resolution Number of instances

Negotiated Settlement for disputes between employees

Reassigning the employees to two different jobs / location for disputes between employeesNegotiated settlement for disputes between employees and management

Ministry of Labour

Relieving employees


29) Please indicate the turnover of employees for the past two years by nationality and gender



Year 2005

Year 2006


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30) Please indicate the average cost incurred in the past two years in relation to separation of an employee from your organization:



2005

2006

31) Please indicate the major cost incurred by your organization for the past two years:


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Costs Tick % age

Compensation

End of Service Benefits

Repatriation



32) What are the key reasons for relieving an employee from your organisation? (Please indicate the number of instances)

National Expatriate


Lack of Skills required for the job

Lack of experience

Frequent Dispute

Work ethics

Other job opportunities


c. Have you encountered workers running away? ?(Please tick as appropriate)

Yes No


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If ‘Yes’, what are the reasons behind that? ?(Please tick as appropriate)

Reasons behind that?1. Dissatisfaction with work nature2. Unhappy with salary

3. Other (Please Specify)

And how do deal with that? ?(Please tick as appropriate)

How to deal with that?Inform PoliceContact Ministry of Labour



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d. How do you deal with problems relating to expatriate labour in terms of (Qualification, Experience, Behaviours, and others) or when employing directly or through a recruitment agency?

Carry out a reference check to verify documents providedContact previous employer

Contact Ministry of Labour



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33) For the following issues or constraints indicate the statistics.

Bahraini ExpatriateNumber of cases

(males) Number of cases

(females)Number of cases

(males)Number of cases

(females)

Hiring an Employee

Settling any disputes between the employee and the management

Handling offences created by the employee

Firing an Employee

Hiring Costs



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34) Would you prefer Employee changing jobs (Employer) without any restrictions??(Please tick as appropriate)

Yes No

a. Are there cases where employees change their jobs?

Yes No

b - If Yes ?(Please tick as appropriate):

Description Bahrainis Expatriate

Wage

Promotion

Working Hours

Better package

Other Specify


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c. Why do employers don’t allow employees change their jobs?

Bahrainis Expatriate

Cost of replacement

Time to recruit another employee

Training new employee



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35) Rank your concerns with respect to recruiting Nationals? (Please rank: 1 being Very Significant and 5 being least significant)

Rank

Attitude

Salary

Hiring / Firing

Skills


THANK YOU FOR YOUR KIND COOPERATION!

BEST REGARDS!


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