1a business information systems spring.ppt
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Business Information Systems
Introduction
Spring 2007
Prof: Richard
BIS 2007 @ ICB2
Business Information Systems
First day:
Syllabus Course Objectives Perspective Process Text & References
Get Started
BIS 2007 @ ICB3
Business Information Systems
Course Objectives
Introduction to BIS fundamentals
Learn by doing… “Hands on” learning via case analysis,
problem solving, research, assignments, etc… “Minds on”… thinking “in real time” about the
implications and opportunities
BIS 2007 @ ICB4
Business Information Systems
Course Perspective (our roles)
CEO/CIO (Chief Information Officer): A managers perspective:
Operations Strategic
An entrepreneur’s perspective Opportunities, Innovative Applications Solving Problems, Improve Efficiency & Quality
Systems Analyst & Design: Systems Engineer &/ Consultant
Technical Focus: Analysis,, Design, Development, Delivery, Support, Training
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Business Information Systems
Course Process
Learn BIS Concepts & Definitions Learn Systems Analysis & Design
Basics Practice, practice, practice… & do a
LOT of thinking! Think strategically about the future
BIS 2007 @ ICB6
Business Information Systems
Course Process
Learn BIS Concepts & Definitions
We will use the text book as a starting point and foundation, to become familiar with the basic ideas.
Our text book is circa 2000, so we will do a lot of research to see what are the current and new trends, developments, business applications and technology.
BIS 2007 @ ICB7
Business Information Systems
Course Process
Learn Systems Analysis & Design (SAD) Basics:
Understand and apply BIS & SAD concepts, process and tools
Learn through examples (Lots!) Learn by doing! Applying your knowledge. (critical thinking & creative
thinking)
NOT simple memorization!!!
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Business Information Systems
Course Process
Focused on practical understanding, making the knowledge useful:
Practice, practice, practice…with real examples… & do a LOT of thinking!
Think strategically & opportunistically about the future
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Business Information Systems
Course References:
Text: Business Information Systems, 6E
Tools: M.O.M. Software Demo, Restaurant Pro Software Demo Visual Paradigm (UML) Software (Visio and similar are okay too)
Reference: Systems Analysis and Design, Marakas Object-Oriented Systems Analysis and Design, George et al. UML by Example, Jalloul
Case Studies: Harvard, MIT, et al Example & Research: Internet (CIO.com, etc.)
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Business Information Systems
Chapter 1:
Business Organizations Business Information Management Information Decision Support Systems Business Systems Theory Information Systems & Users
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Business Information Systems
Business Organizations: Different types: products, services, purposes Different sizes Different structures & components: MNC, online,
government, college, SOE, … Different needs & goals Different business processes (project phase ex.)
Examples?…
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Business Information Systems
Business Organizations:
Work Areas: (from your text) Wages accounting Sales control and accounting Purchases control and accounting Management (cost) accounting Stock control Production control
Examples?… What kinds of information are needed for each work area? (McDonald’s example)
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Business Information Systems
Business Information:
Levels: international, national, corporate, department, individual
Types:
Operational: real time, current Tactical: short term decision making & planning Strategic: long term decision making & planning, policy
Examples?…. What types of BIS have you seen or used?
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Business Information Systems
Management Information Types: Transactions & Data (example: sales, data warehouse) Analysis
Statistics Exceptions (variances)
Strategic, Planning, Decisions
ICB as an example… enrolment, registration, … Chao Shi Fa as an example… sales, inventory, labor, …
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Business Information Systems
Decision Support Systems
Examples: Wal☆Mart’s management support system Stock Trading (Neurosolutions) using AI & NN (artificial
intelligence and neural networks) … Credit Checks, etc…(using NN technology) Verbot: as a e-marketing & e-sales customer
management tool (assists customers to make decisions, a business tool; an application of expert systems technology)
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Business Information Systems
Business Systems Theory
Thinking of the business as a system: Components (subsystems) Purpose Boundary (interface) Exhibits behaviors Connectivity (organization)
CATWOE
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Business Information Systems
Thinking like an entrepreneur, innovator, problem solver:
Innovations: What’s new? What’s happening? New applications: How can this idea be used? New business opportunities: How to make $$$?
Example: Ginza & Tokyo Zoo “Ubiquitous Communicator” projects …
Note: Tokyo Ubiquitous Project Brochure in BIS Folder 1
Would this be a great idea for the 2008 Olympics?
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BIS new!
Information Systems
& Users: Tokyo Ginza
Where did this idea come from?
How else could this be used by a business?
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BIS new!
Information Systems & Users: Tokyo Zoo
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BIS new!
Information Systems
& Users: Ubiquitous Communicator
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Business Information Systems
Let’s begin to go deeper …
Example of a business information system software …
M.O.M.
Mail Order Manager Software
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Business Information Systems
To do an analysis: Need a “point of view”: CEO, CIO, Systems
Analyst and a purpose (goal, objective) Need a vocabulary: terms, definitions, concepts Need a system (process) & analyst tools:
DFD (data flow diagram) used in your book ERD (entity relationship diagram) used in your book OOSAD (object oriented systems analysis and design)
UML (uniform modeling language) The New Standard
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Business Information Systems
Begin with an example: (let’s do a systems analysis)
M.O.M video: we will watch a demo (demonstration) of a direct marketing software Listen carefully and take notes
List each functional module by name Describe its function(s) Describe the inputs & outputs, interface
Diagram(s): draw pictures Diagram the functional parts (big picture) Diagram the interrelationship between modules
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Business Information Systems
Evaluation:
What did you think about M.O.M.? What does M.O.M. do? What are the potential benefits of M.O.M? What are some potential limitations or problems
with M.O.M? As a CIO, would you choose M.O.M? Why? As a Systems Analyst (SA) what do you think about
installing, deploying and maintaining M.O.M?
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Business Information Systems
Case :
Seven-Eleven Japan case + update article An MIT Sloan management school case study Demonstrates how 7-11 Japan developed its business in
Japan, including the strategic utilization of ICT (information & communications technology)
Article: news brief about 7-11 Japan’s use of m-commerce
Assignment: read case & prepare for class discussion Assignment: answer questions for Chapter 1 in text book
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Business Information Systems
Chapter 2:
The business world is always competitive and dynamic.
ICT innovations enable strategic advantages, operational efficiencies, and much more…
Examples: think about the following recent events: (articles in BIS Folder 1)
Computers write the news at Thomson CBS to use Bluetooth to “beam” TV clips Mobile banking Seven-Eleven’s mobile payment system
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Business Information Systems
CIO ERP Article Jan2007: a “real world” example
In the BIS Folder 1 is included an article obtained from a link on the www.cio.com website.
From the point of view of a CIO, this article discusses the issues concerning the decision to purchase and implement an ERP (enterprise resource planning) software.
Assignment: Read this article and be prepared to discuss in class. Read Chapter 2 of the text book.
Assignment: Visit www.cio.com and look over the website.
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Business Information Systems
Be ready for next class.
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Business Information Systems
Chapter 2: Computers and Business
From the 7-11 Case we see an excellent example of a BIS implementation
Now we will explore more deeply how computers help business
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Business Information Systems
Chapter 2: Computers and Business
To get started, we should ask some basic questions: (Think of the 7-11 case as an example…)
What is the current situation of the business? What problems or concerns does the business face: competition,
costs, etc. ? Now ? …and in the future? How is the business using BIS technology now? Are there any opportunities for the business to profit from
installing new systems and software, or upgrading from old systems? How can BIS solve problems, make improvements, or take advantage of some opportunity?
What are the possibilities?
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Business Information Systems
Chapter 2: Computers and Business
Another example is M.O.M…
With MOM, we have a software system designed for a specific purpose.
How can this software system help a business? Opportunities? What are the benefits and costs of selecting, installing, using and
maintaining such a system? What are the alternatives to MOM? What would be the most likely scenarios for purchasing and using
MOM? What could go wrong? How and Why? What could go right? How and Why? What is the final recommendation or decision?
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Business Information Systems
Chapter 2: Computers and Business
The text book identifies four stages of BIS development:
Data Processing Systems Management Information Systems Strategic Information Systems Transformational Information Systems
Examples of each? … Purpose? Benefits?
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Business Information Systems
Chapter 2: Computers and Business
Information sharing systems: Banking example Wholesaler example
Integrated Systems MOM 7-11’s Total Information System
Information-based Product Systems Search engines Builder example
Executive Information Systems
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Business Information Systems
Chapter 2: Computers and Business
Business Planning
Short-term Finance-based Planning Predictive Planning Competition-based Planning Innovation-based Planning
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Business Information Systems
Chapter 2: Computers and Business
Developing a Business IS Strategy Investigation
Situation Analysis Problem Analysis Potential Problem Analysis
Documenting Business Processes Documenting the External Business Environment Examining & Documenting the Current IS Gap Analysis Strategy versus Current Status
Example…
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Business Information Systems
Chapter 2: Computers and Business
Components of a Business Strategy: Mission Vision Goals Objectives Strategies Critical Success factors Business Drivers
Examples…
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Business Information Systems
Chapter 2: Computers and Business
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Business Information Systems
Chapter 2: Computers and Business
Assignment: Assume you own a medium-sized restaurant, pick one you know. Go to www.businesssoftware.com and browse the website Find the restaurant professional software pages Be sure to search for and evaluate the “rapid server” system Look over and analyze from a CIO level Write a 2-5 page analysis & summary, with your recommendations for
use of this software You may add downloaded photos, screenshots & features lists for
your paper (does NOT count as the 2-5 page written analysis) Due MONDAY to hand-in.
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Business Information Systems
Evaluation: you were asked to evaluate a specific business information system application:
What did you think about the business information system (BIS)?
What does the BIS do? What are the potential benefits of the BIS? What are some potential limitations or problems with the
BIS? As a CIO, would you choose the BIS? Why?
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Business Information Systems
Evaluation continued… analyzing deeper… As a Systems Analyst (SA) what do you think about installing, deploying and maintaining the BIS:
How can this software system help a business? Opportunities? What are the benefits and costs of selecting, installing, using and
maintaining such a system? What are the alternatives to this BIS? What would be the most likely scenarios for purchasing and using
the BIS application? What could go wrong? How and Why? What could go right? How and Why? What is the SA’s final recommendation or decision?
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Business Information Systems
Chapter 7: Systems Analysis: Additional Material
Project Management
OOSAD CH3 PPT: Managing the Project CH4 PPT: Management & Planning
MS Project Demonstration
Systems Analyst Role M2_Business_Systems_Analyst PDF
PIECES Framework (SAD)