19679590 minor project report on videocon

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    PROJECT REPORT

    ONPRODUCT

    AND

    SERVICESOF

    VIDEOCONSubmitted in Partial Fulfillment for the award of

    Degree ofBachelor of Business Administration

    SUBMITTED TO: SUBMITTED BY:

    Dr.RAVINDERJIT PRABHPREET

    SINGH

    (Project Guide) (0921471707)

    MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT

    STUDIESAffiliated To:

    GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY

    GURU GOBIND SINGH

    INDRAPRASTHA UNIVERSITY

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    A CKNOWLEDGEMENT

    Success in my endeavor calls for cooperation and

    guidance from seniors and colleagues. This was simply

    brought out to me while making this Project.

    A special note of Thank goes to Dr.N.K.Kakkar for

    his guidance while undergoing this project.

    I would like to convey my heartfelt gratitude to

    Dr. Ravinderjit for the trust she showed in me in

    assigning me an important and interesting project by

    sparing time for me from her busy schedule to discuss

    and clarify various issues connected with this project,

    for her friendly advice and the motivation she provided

    me in the completion of the project.

    It was an enlivening and worthwhile experience to

    work on Videocon International Ltd.

    My Thanks would be incomplete without Thanking

    Almighty God for his superlative support and

    blessings.

    Prabhpreet Singh(0921471707)

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    CERTIFICATION

    This is to certify that PRABHPREET SINGH has

    completed his project report entitled products and

    services of Videocon as a part of partial fulfillment of

    B.B.A (Gen) programme from Maharaja Agrasen

    Institute of Management Studies, affiliated to Guru

    Gobind Singh Indraprastha University, under my

    guidance and his work is original.

    Dr.Ravinderjit

    Project Guide

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    Table of Contents

    S.No. TOPICS PAGE No.

    Executive Summary 1

    1

    1.1

    1.2

    Introduction

    >Overview

    >Objective

    2

    2

    3

    2 Company Profile

    History

    Customers, Corporate and Videocon

    Ambitions and Technology

    Success Stories

    Visionary Videocon

    Landmarks

    4

    4

    5

    7

    11

    13

    14

    3 Research Methodology 15

    4 Analysis and Findings 16

    5 Threats of Entrance 25

    6 Distribution Channels 34

    7 Recommendations &

    Suggestions

    41

    Bibliography42

    Annexure..43

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    VIDEOCON

    EXECUTIVE SUMMARY

    I have decided to present PDCS minor Project on

    Videocon after studying its Product Range and

    Services. I worked on Refrigrators of VideoconIndia Ltd. .

    I have chosen Videocon for many reasons. It is

    one of the biggest Indian Electrical brands not

    only in India but also globally. Indeed, Videocon

    is one of the fastest paced Electrical Products

    worldwide. Videocon thus posed an excitingopportunity to study a brand that is automatically

    associated with youth and technology.

    I worked on Videocon in order to understand the

    various aspects of its marketing strategy that has

    made it the Number 1 MNC of India.

    I focused on its strategies in Refrigerators incomparison with LG, Samsung, Godrej and

    Whirlpool.

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    INTRODUCTION

    1.1 OVERVIEW

    Videocon Industries Ltd. was one of the initialscompany that made it to the World. Videocon

    Electricals captured the initial Indian Electrical market

    and topped the charts for its products such as

    Refrigerators, television etc. before other players such

    as Samsung,Whirlpool etc .entered Indian market.

    Videcon was one of the first Electronic Company to

    Collaborate with Japanese Toshiba Ltd as early as

    1985.

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    1.2 OBJECTIVE

    Videocon is a company hard to pass by as it was one of

    the few Indian Companies to be listed in Fortune 500

    beside being initial Indian MNC. With its wide range

    of electrical product range I choose the one that has

    kept the Indian cools in enthralling summers

    Refrigerators. The Hot and Humid weather of the

    country had made many Korean and Americans

    countries to walk into Indian market earlier captured

    by Indian Electronics Giant Videocon. The effect on

    Videocon and its strategy thus become my area and/or

    object of study,

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    COMPANY PROFILE

    HISTORY

    A Man of ideas. A man of substance. A man of vision,

    Shri Nandlal Madhavlal Dhoot, the founder of the

    Videocon group, completed his education in

    Ahmednagar, Pune and in Maharashtra, India. A

    successful sugarcane and cotton grower, he boldly

    ventured forth and imported machinery from Europe,

    setting up the Gangapur Sakhar Karkhana (Sugar Mill)

    in 1955, at a time when the village had no electricity,

    thereby unleashing an industrial revolution.

    The die was cast. Over the years, Nandlalji's

    pioneering spirit found expression in a myriad ways,

    earning him the well-deserved reputation of the doyen

    of industrial activity in Marathwada, India.

    In early 80s, Nandlalji initiated his three sons -

    Venugopal, Rajkumar and Pradeep into the business.

    Through a technical tie-up with Toshiba Corporation of

    Japan, he launched India's first world -class Colour

    Television: Videocon.

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    Today, Videocon is a household name across the nation

    - India's No.1 brand of Consumer Electronics and

    Home Appliances, trusted by over 50 million people to

    improve their quality of life.

    Customer, Corporate and Videocon

    Corporate Overview

    The Videocon Group is committed to create a better

    quality of life for people and furthering the interests of

    society, by being a responsible corporate citizen.

    Creating Happiness

    We will bring happiness into every home, offering high

    quality consumer durables at affordable prices,

    spreading the culture of convenience, entertainment

    and comfort, far and wide.

    Achieving Progress

    We will pursue innovative technologies in the fields of

    Electronics and Energy, create products and services

    that will improve the quality of life, realize the goals of

    the world community and protect the environment.

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    Sustaining Growth

    We will be a source of pride to our business associates

    by ensuring mutual prosperity and growth through the

    implementation of forward-looking corporate

    strategies, aimed at identifying opportunities and

    responding intelligently to the dynamics of change.

    Pursuing Excellence

    We will provide a conducive environment for enabling

    our employees to develop their potential and make a

    significant contribution to the Group's success.

    In 1985, through a technical tie-up with Toshiba

    Corporation of Japan, Videocon International

    Limited launched India's first world class Color

    Television. Today, Videocon International Ltd., the

    flagship company of the Videocon Group, is India's

    leading manufacturer of Consumer Electronic

    products. Fired by a passion for innovation, Videocon

    has kept pace with the changing face of technology,

    constantly upgrading its manufacturing facilities

    to incorporate advanced technology and high

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    standards of quality into its product range, right

    across the spectrum.

    AMBITIONS and TECHNOLOGIES

    Technology with a Heart

    Committed to giving the consumer the best the

    world has to offer, Videocon has developed near

    zero wastage technology which helps reduce

    manufacturing costs by optimizing material

    inputs. Coupled with quality-consciousness at

    every stage, the consumer benefits enormously bygetting premium products at affordable prices.

    The company currently manufactures Colour TVs,

    Black & White TVs and Audio products. At its

    modern plant at Chitegaon and Aurangabad, the

    Company has also undertaken complete backward

    integration to manufacture all critical and

    important components of its products, such as

    Electronic Tuners, FBTs, ATDMs and Deflection

    Yokes, thereby reducing costs, ensuring quality

    control and becoming vertically integrated. It has

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    set up a unit at Gandhinagar in Gujarat for

    manufacturing Black & White TV picture Tubes.

    The Sound of Excellence

    Videocon produces a sophisticated range of

    Home Audio Systems, Stereo Radio, Recorders

    and Personal Stereos, as well as the

    contemporary international range of Kenwood

    Digital Hi Fi Systems.

    First with the Best

    Continuous upgradation and indigenous

    manufacturing has been and continues to be an

    integral part of the company's philosophy.

    Perceived as an innovator in its field, Videocon

    has notched up many exciting firsts, by

    exploring the world's most advanced

    technologies. In Colour TVs, Videocon was the

    first Indian Company to introduce Picture-In-

    Picture, Turbo Sound, Surround Sound, Larger

    Screen Sizes, the Full Flat Square Tube,

    Bazooka technology and the Freedom series :

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    affordable high quality range of Colour TVs for

    the price-conscious consumer.

    Global Ambition

    Looking beyond India, Videocon is now a global

    player, acknowledged by the world. It is the first

    Indian company to win the prestigious CE

    approval for exporting its Colour TV to Europe.

    Videocon is now entering world market with its

    operations in the Middle East, Europe, Indonesia

    and South Africa.

    Videocon Narmada Glass (VNG): a division of

    Videocon International Ltd., has the distinction

    of having set up India's first plant for the

    manufacture of Glass Shells for Color Television

    Picture Tubes, in technical collaboration with

    Techneglas Inc., USA (formerly known as OI-

    NEG TV Products Inc., USA), world leader in

    Glass Shell Technology.

    The projects in 1990, when the then Prime

    Minister of India, the late Shri Rajiv Gandhi,

    laid the foundation stone for the project.

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    The Videocon Group, with the objective of

    backward integration, joined hands with Gujarat

    Narmada Valley Ferti lizers Co. Ltd., (GNFC) for

    the implementation of this 100% import

    substitution project, the largest investment (Rs.

    450 crores) in electronic component industry in

    the country. The plant, with an installed annual

    capacity of 1.7 million Glass Shells for Color

    Picture Tubes and 0.25 million glass Bulbs for

    Black & white Picture Tubes and Monochrome

    Monitor Tubes, is located at Village Chavai,

    District Bharuch, Gujarat.

    SUCCESS STORIES

    The Heights of Success

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    VNG has some remarkable achievements to its credit,

    starting with the successful absorption of sophisticated

    technology from Techneglas Inc., USA. The CTV

    Glass Shells manufactured by VNG are at par with

    international standards and the Color Picture Tubes

    made with VNG glass have already received VDE

    approval. The facilities include a state-of-the-art Tool

    Room and Mould Shop to manufacture and maintain

    its mould requirements. Having initially successfully

    established its 20V, 19V and 13V CTV glass parts,

    VNG has now developed the 20V 2R the latest models.

    A Picture Perfect Future

    Till 1994, Indian manufacturers of CTV Picture Tubes

    were importing Glass Shells. VNG's production has

    replaced these imports, thereby saving almost Rs.200

    crores of precious foreign exchange every year.

    VNG has now surpassed the norms of performance

    guaranteed by the collaborator, Techneglas Inc., U.S.A.

    and is operating the plant with 150% capacity

    utilization - with efficiencies exceeding international

    standards. Where fields of sugarcane grow tall and

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    proud. Where bushes of cotton bud blooms. Where

    tourists flock to the world-famous caves of Ajanta and

    Ellora.

    Where India's NO.1 Consumer Electronics and Home

    Appliances take shape, to take millions of Indians into

    a better, brighter future.

    This is Marathwada, India, where the Dhoot family

    launched Videocon International Limited in 1984, with

    the avowed purpose of producing world-class Colour

    Television through a technical tie-up with Toshiba

    Corporation of Japan. Within a decade, Videocon

    emerged as India's leading brand of both Colour and

    Black & White Televisions and continues to dominate

    this highly competitive market.

    The leader innovates. The leader forges ahead. The

    leader breaks new ground. Harnessing the advanced

    technology, relentlessly pursuing quality to achieve

    various international standards of Quality Control.

    Breaking through, time and again, with innovative

    products for a better life.

    VISIONARY VIDEOCON

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    Profiles of Leadership

    Futuristic Neuro Fuzzy Logic Washing Machines,

    User-friendly - No-Frost Refrigerators, the very latest

    music systems. The most sophisticated Colour

    Television and VCRs. High-Tech Air-conditioners.

    Videocon today, is a multi-faceted group, with 9 state

    -of-the-art manufacturing facilities all over India.

    Highly qualified engineers, trained in Japan, backed by

    6500 technical and support staff, work together in close

    unison to produce India's leading branch of consumer

    electronic products and home appliances.

    Leadership through People

    Videocon lays great emphasis on the training and

    development of its work force, providing every

    opportunity for growth and advancement, including

    training stints overseas.

    LANDMARKS

    FROM ELECTRONICS TO ENERGY

    The Heart of Nation

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    1995 was a landmark year for Videocon. It clearly

    reaffirmed its leadership in Color TVs, Black & White

    TVs, VCRs and VCPs, Washing Machines as well as

    No-Frost Refrigerators. Then Videocon began to reach

    out to the core. To industries at the heart of a nation:

    Petroleum, Power, Construction and Housing. Leading

    India into the future, with Confidence, with

    determination, with a commitment to excellence,

    rooted in the pioneering vision of a path breaker.

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    RESEARCH METHODOLOGY

    The methodology followed by the researcher, during

    the preparation of the report was collection of data

    thorough SECONDARY SOURCES

    When an investigator uses the data that has been

    already collected by others, is called secondary data.

    The secondary data could be collected from Journals,

    Reports, and various publications. The advantages of

    the secondary data can be It is economical, both in

    terms of money and time spent .The researcher of the

    report also did the same and collected secondary data

    from various internet sites like www.Google.co.in and

    www.yahoo.com and many more. The researcher of the

    report also visited various libraries for collection of the

    introduction part.

    http://www.google.co.in/http://www.google.co.in/
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    ANALYSIS And FINDINGS

    COMPARISON WITH OTHER COMPANIES

    REFRIGERATOR INDUSTRY AT A GLANCE

    Refrigerators are being manufactured in India for the

    last four decades.

    Till early nineties only direct cool refrigerators were

    used in India.

    Videocon introduced frost-free refrigerators in 1991.

    In 2005-06 the market was as follows:

    Segment Price % Market

    Share

    Direct Cooling Low 85%

    Frost Free 35-40% more than DC 15%

    0

    0.2

    0.4

    0.6

    0.8

    1

    Price % Mkt.Share

    Direct

    Cooling

    Direct Cooling

    Frost Free

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    Based on the Capacity and price the market was

    divided as follows in 2005-06

    Segment Price Capacity % Share

    Top >20000 >300 Ltrs 3%

    High 15-20000 >230 Ltrs 7% Medium Upto 15000 165-230 Ltrs 85%

    Low

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    In 2005-06 the demand distribution as per the Income

    class was as follows:

    Income Class Penetration %Low 0.7%

    Lower Middle 5.3%

    Middle 19.8%

    Upper Middle 43.5%

    High 59.9%

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    Total 8.61%

    In 2005-06 the demand distribution as per markets was

    as follows:

    Urban Rural Total

    Penetration % 25.23 2.04 8.61

    Share of Purchase% 75.7 24.3 100

    Past trends

    Demand for refrigerators grew from 11,000 units in

    1968-69 to about 2.25 million units in 1996-97

    Demand for refrigerators has grown at a CAGR of

    around 22% from 1.04 mn units in 1992-93 to 2.18 mn

    units in 1997-98.

    The total stock went up from 3.3 million units in 1968-

    69 to 17.2 million units in 1996-97, but still covering

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    only about half of the total households in middle and

    high-income groups.

    Current Scenario

    The current demand for refrigerators is approx. 2.9 mn

    units per annum.

    The 165-200 Ltrs of refrigerators comprise of 80% of

    the total demand.

    Frost Free refrigerators contribute 15% of the total

    demand with 5% coming from the premium range.

    The market structure is as follows:

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    Segment Share(%)

    North 25%

    East 14%

    West 32%

    South 29%

    Rural 25%

    Urban 75%

    Household 85%

    Institutional 15%

    The replacement demand is about 20% of the total

    demand and shows preference for larger and

    technically advanced models.

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    Demand for the frost-free refrigerator is increasing

    rapidly.

    Feature based differentiation and various price points

    for same capacity emerge in the top and high

    categories. Some of the features, individually or

    together are used for differentiation.

    No and type of doors.

    Crushed ice and water dispenser

    Quick chilling zones

    Multiple temperature zones

    Adjustable racks and shelves

    Multiple use compartments

    Refrigerant CFC free Vs CFC

    Energy efficient compressor

    Freezer space vis a vis Refrigeration space

    Future Trends

    Replacement market is expected to increase to 25-30%

    on account of faster replacement (further induced by

    exchange scheme).

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    Refrigerator market is expected to grow at a CAGR of

    14% in the medium term aided by the rising per capita

    income and growing consumerism.

    The demand for refrigerators is expected to be about

    3.6 million units in 2005-06 with a penetration rate of

    about 13%

    As specified by the Montreal Protocol the use of

    refrigerants such as CFC-11 and CFC-12 need to be

    phased out by 2010.

    ********************************************

    *******

    COMPANIES IN THE REFRIGERATOR

    MARKET

    The leading companies in the market with their market

    share in first half.

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    TOTAL MARKET FROSTFREE

    SEGMENT

    BRAND Sales(Units) % Share

    VIDEOCON 199000

    12.9%

    21000

    12%

    SAMSUNG 396000

    25.7%

    25000

    14.3%

    LG 349000

    22.7%

    8000

    4.6%

    GODREJ 178000

    11.5%

    25000

    13.8%

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    BPL 85000

    5.5%

    83000

    7.4%

    WHIRLPOOL 10000

    0.7%

    7000

    4.0%

    ELECTROLUX 8000

    0.5%

    8000

    4.6%

    OTHERS 313000 20.3%

    TOTAL 1535000

    100% 180000 100%

    INDUSTRY ANALYSIS

    (REFRIGERATOR INDUSTRY IN INDIA)

    THREAT OF ENTRY

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    Barriers of entry

    Economies of scale:

    The players like Godrej, BPL , Whirlpool, Videocon

    and Electrolux have achieved economies of scale.

    Godrej has a capacity utilization of 75% and the

    highest capacity in the industry. This declines their unit

    cost of every function of business and enables them to

    keep their prices low. This will force the entrant to

    come in at a large scale and risk strong reactions from

    them or come at a small scale and accept a cost and

    price disadvantage.

    Godrej also possesses economies of vertical integration

    as it manufactures its own compressors, which

    constitutes a substantial part of the manufacturing cost.

    The other players like BPL and Videocon who are

    currently outsourcing their compressors also plan to set

    up their own manufacturing units for compressors in

    the long run.

    Product differentiation:

    The companies like Godrej, BPL and Videocon, being

    very old players in the Indian market enjoy high brand

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    awareness and consumer loyalties. These brand names

    are associated with trust and reliability in the Indian

    market.

    The Korean players like LG and Samsung who

    engaged in heavy advertising and brand promotion

    during the last year have also created a niche for them

    in the premium segment. Their brand awareness has

    grown tremendously after the recent Cricket World

    Cup Tournament, during which they advertised

    heavily.

    These create a barrier to entry by forcing the entrant to

    spend heavily to overcome existing consumer loyalties

    and to build a brand image.

    Capital Requirements:

    Huge Capital requirements are posed in front of the

    new entrant in terms of advertising, product

    development, Production facilities, Distribution

    channel credit, inventories and for covering up the

    start-up losses.

    Access to the distribution channels:

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    The Indian players like Godrej, Videocon and BPL

    which are catering to the mass market have a strong

    distribution and dealer network.. They have a presence

    in the urban as well as the rural areas. Moreover these

    companies have established developed ties with the

    channel members over the period of time, which are

    hard to break.

    Whirlpool has also developed a strong network of 4000

    dealers in urban and semi urban areas in a period of

    few years.

    The South Korean Majors like Samsung and LG have a

    dealer network of more than 1500, mainly in urban

    areas and plan to expand it in rural and semi urban

    areas also.

    This poses a major threat in front of the new entrant as

    the existing firms already serve the channels and the

    new entrant will have to persuade the channels to

    accept its product through high margins, promotional

    allowances, better credit facilities and advertising

    support, which will reduce the profits.

    Cost disadvantage independent of scale

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    Learning or Experience curve: The old players like

    Godrej, BPL, Videocon are high on the experience

    curve, as they know the Indian Market well. This

    Experience lowers their costs in production, marketing,

    and distribution and in other areas of business, thus

    giving a cost disadvantage to the new entrant.

    Government policy: The Government policies of

    levying duties on the imported Refrigerators and

    refrigerator parts gives an advantage to the Indian

    Players and in a way protect them from price

    competition in the market with the MNCs.

    Expected retaliation: The industry as a whole faces

    excess capacity and the supply exceeds demand and so

    the existing competitors are expected to respond

    forcefully to a new entrant. The new entrant will face

    competition based on the segment to which it tries to

    cater

    If the company enters in the Direct cool segment

    Godrej and Whirlpool will pose the major threat.

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    If the company enters in the Frost free, high capacity

    segment (above 300 Ltrs) it will have to face main

    competition from LG, Samsung, BPL and Whirlpool.

    2. INTENSITY OF RIVALRY AMONG THE

    EXISTING COMPETITORS.

    The companies in the Refrigerator industry of India

    can be divided into four strategic groups based on

    the price and the perceived quality of the products.

    These groups also differ in their target segments

    and the strategies adopted to cater to it.

    High Price Medium Price Low Price

    High

    Perceived

    Quality

    1.PREMIUM

    STRATEGY

    (1)LG,

    Samsung,

    2. HIGH

    VALUE

    STRATEGY

    (2) Whirlpool,

    BPL

    3.SUPER

    VALUE

    STRATEGY

    Moderate

    Perceived

    Quality

    4.OVER

    CHARGE

    STRATEGY

    5. MEDIUM

    VALUE

    STRATEGY

    (3) Godrej

    6.GOOD

    VALUE

    STRATEGY

    (4) Videocon

    Low

    Perceived

    7.RIP OFF

    STRATEGY

    8.FALSE

    ECONOMY

    9.ECONOMY

    STRATEGY

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    Quality STRATEGY 5) Voltas

    1. LG, Samsung: This strategic group includes the

    South Korean MNCs. These are the players who are

    operating only in the frost-free segment and carry a

    large product length. They have products only in the

    above 300 Ltrs segment. These brands follow the

    Premium strategy of high quality at high price. They

    are targeting to the upper income as well as the higher

    middle class of the society with the products that are

    associated with status. These companies have shown a

    tremendous growth in few years.

    2. BPL, Whirlpool: BPL, the market leader in the

    Frost-free segment and Whirlpool of India, the

    subsidiary company of the US giant Whirlpool form

    this group. They have frost-free models in the below

    300 Ltrs capacity segments as well as the above 300

    Ltrs segment. The models in above 300 Ltrs segment

    cater to the replacement market and to the higher

    middle class. These aim at providing high quality at a

    moderate price.

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    The models in the below 300 Ltrs are targeted at the

    first time buyers of middle class and are not high in

    price.

    3. Godrej: These are the old brands of India, which

    have high brand awareness and presence in urban as

    well as the rural Markets. These are mainly serving to

    the Direct cool segment and have few models in the

    frost-free segment. These brands are catering to the

    middle class and are not very high in prices.

    4. Videocon: This is the company, which introduced

    Frost-free refrigerators in India. The products are value

    for money products. With the lowest prices in the

    market it is catering to the middle class of the society.

    5. Voltas: These companies cater to the middle and

    lower middle class of buyers with their low priced

    ranges.

    The companies in the market witness a tough

    competition from the other members of its strategic

    group as they fight for the same chunk of the market.

    As their products do not differ much in the features,

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    they try to differentiate their brands through copy

    differentiation in advertising.

    The competition intensifies as most of the companies

    are using the same dealer network to distribute their

    products. They lure the dealers to promote their

    product by different strategies on margins, incentives

    and credit and payment terms.

    The competition increases as all the companies have

    high Strategic stakes in the Refrigerator Business. A

    major fraction of their revenues come from this

    business and so they retaliate sharply to any move of

    the competitor.

    The industry has high Exit Barriers for the members

    who have invested in the manufacturing facilities in

    India in the form of specialized assets.

    3. PRESSURE FROM THE SUBSTITUTES

    The domestic refrigerators have no substitutes and so it

    faces no threats in terms of that.

    4. BARGAINING POWER OF THE BUYERS

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    The bargaining power of the consumers is high due to

    the presence of many competitive products in the

    market.

    The refrigerator models available are not much

    differentiated in terms of the features, and so the

    buyers can switch between the different brands based

    on other criteria like Price, service, warranty,

    promotion and financing schemes.

    5. BARGAINING POWER OF THE SUPPLIERS.

    Not very High

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    DISTRIBUTION CHANNELS IN THE

    INDUSTRY

    The Refrigerator companies in the industry use

    different distribution channels to reach the customer.

    These are as follows:

    1. In this type of channel the company uses its sales

    representatives to deal with the dealers directly. The

    dealers place the order through the sales

    representatives who visit them periodically, and the

    products are delivered directly from the company.

    Some companies appoint Direct Dealers who act as

    their Franchisee Outlets or their Exclusive showrooms.

    BPL uses this channel

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    2. In this channel of distribution the company

    appoints distributors on the basis of District/

    Population /No of Dealers to be handled by one

    distributor. The area of operation and its potential is

    also taken into consideration.Some of the companies make the distributor totally

    responsible from appointing the dealers to providing

    after sales service.

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    Godrej use this channel

    3. In this channel of distribution the company

    appoints Distributors as well as Direct Dealers. The

    company appoints distributors to deal with small

    dealers who order small quantities. With the dealers

    who have good potential and sales the company deals

    directly.

    Videocon and Samsung use this channel: The

    Korean Multinational follow this channel where they

    appoint Distributors for upcountry towns and direct

    dealers for big cities and major towns eg. Ahmedabad.

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    4. In this channel the company appoints a C&F agent

    who acts on behalf of the company. The C&F agent is

    totally responsible for appointment of Distributors and

    Direct Dealers. He sells to both the Distributors and the

    Direct Dealers at the same rates.

    Strategic group mapping of industry players:

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    ADVERTISEMENT OF VIDEOCON ON MEDIA

    Headline: Hidden in the new Videocon 290L are six

    refrigerators.

    Subhead:

    Bodycopy: Ice Twist Fastest ice maker. With just a

    simple twist you can collect ice cubes in the tray.

    Dura Fresh A long lasting platinum deodoriser that

    adsorbs bad odours and noxious gases.

    Green House The ceramic additives present in the

    vegetable tray increase the life of the vegetables by

    preventing moisture loss and vitamin degeneration.

    Chill Zone The spacious chiller maintains a

    temperature that's around freezing point, to ensure

    maximum freshness.

    Sensi-flow System The automatic thermostat controller

    in the advanced multi-air flow system ensures optimum

    and uniform cooling.

    CFC-free Our compressor uses an environment

    friendly gas to ensure a better future.

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    Buying the new Videocon 290L frost-free multi-fridge

    is as good as getting six others. While the other fridges

    just have a few specialities, Videocon has everything.

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    RECOMMENDATION S AND

    SUGGESTIONS

    Freezer should be small

    No crystal, grill shelf should be there

    No MRP is written. So MRP should be written Date of manufacturing is not written

    Model change should be there constantly

    Double door refrigerator should be provided.

    In todays world of competition, the company should

    pay more attention towards:

    Best sales service

    Displays

    In festivals we do promotions

    0% finance

    Exchange offer

    High incentives

    0% interest

    Carry back scheme

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    BIBLIOGRAPHY

    Philip Kotler for Marketing Management

    NIS Study Material for Marketing Management

    NIS Study Material for Marketing Research

    www.videocon.com

    www.yahoo.com

    www.google.co.in

    www.aol.in

    http://www.videocon.com/http://www.yahoo.com/http://www.google.co.in/http://www.aol.in/http://www.videocon.com/http://www.yahoo.com/http://www.google.co.in/http://www.aol.in/
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    ANNEXURE

    REFRIGERATORS

    Baseline: Bring home the leader

    Headline: Over Cool. Under Cool. Perfect Cool.

    Subhead: The only refrigerator that adjusts the

    temperature to ensure perfect cooling.

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    Bodycopy: The Videocon frost-free refrigerator with

    the breakthrough Sensi-flow technology. The perfect

    cooling system that keeps food fresh and nutritious by

    ensuring continuous circulation of cool air through the

    many vents inside. What's more, the refrigerator also

    has the sensi-control system. An intelligent device that

    senses even the slightest rise in temperature; when you

    place a hot dish inside the refrigerator, with that the air

    vents open and the rush of cool air inside brings the

    temperature down to the required level. That's science

    at work for you, ensuring you and your family eats

    fresh food and stays healthy.

    Baseline: Bring home the leader

    AGENCY: Quadran

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    Product Range:

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    Consumer Electronics

    Videocon brings to you the

    best of products from their

    Consumer Electronics stable

    which includes Plasma TV,

    Projection TV, Color TV,

    Internet TV and loads of other

    masterpieces and therefore we

    offer you Technology for

    Health and Pleasure.

    Home Appliances

    Videocon has ushered in a

    revolution making waves in

    millions of homes by virtue of

    its entire range of state-of-art

    Home Appliances.

    PRODUCTS OF VIDEOCON

    http://www.videoconinternational.com/videoconinternational/ce.htmhttp://www.videoconinternational.com/videoconinternational/ha.htmhttp://www.videoconinternational.com/videoconinternational/ha.htmhttp://www.videoconinternational.com/videoconinternational/ce.htmhttp://www.videoconinternational.com/videoconinternational/ce.htmhttp://www.videoconinternational.com/videoconinternational/ha.htm
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    Refrigerator Home

    Direct Cool

    Frost free

    Water matic

    Washing Machine Home

    Air Conditioner Home

    Microwave Home

    RNV271 Back

    DIGITAL SENSI

    FLOW

    DURAFRESHPLATINUM

    DEODORISER

    GREEN HOUSE

    CRISPER

    SIX YEARS

    WARRANTY

    RNV275

    http://www.videoconinternational.com/videoconinternational/refhome.htmhttp://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=RNV271http://www.videoconinternational.com/videoconinternational/refhome.htm
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    DIGITAL SENSI FLOW

    DURAFRESH PLATINUM

    DEODORIZER

    GREEN HOUSE

    STYLISH EURO HANDLE

    6 YEARS WARRANTY

    RNR312

    SENSI FLOW SYSTEM

    DURAFRESH PLATINUM

    DEODORIZER

    GREEN HOUSE CRISPER

    RECESSED HANDLE

    6 YEARS WARRANTY

    RNV312

    http://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=RNR312http://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=RNV275
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    SENSI FLOW SYSTEM

    DURAFRESH PLATINUM

    DEODORIZER

    GREEN HOUSE CRISPER

    VERTICAL HANDLE

    6 YEARS WARRANTY

    D380MF

    No Frost Multi Flow System

    Antibiotic DeodorizerNew Edge Door design

    New Style Vertical Handle

    6 Years Warranty

    D452MF

    http://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=D380MFhttp://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=RNV312
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    INBUILT DEODORIZER

    FULLY AUTOMATIC

    DEFROSTING SYSTEM

    MULTIFLOW COOLING

    SYSTEM

    6 YEARS WARRANTY

    http://www.videoconinternational.com/videoconinternational/prod_details.asp?catagory=Frost%20Free&model=D452MF