190514 cadence innova service definition document - g cloud 11 · core services explained cadence...

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Cannon Green, 27 Bush Lane

London EC4R 0AA

+44 (0)20 3858 0086

www.cadenceinnova.com

Cadence Innova Service Catalogue

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Contents About Cadence Innova ....................................................................................................... 7

Tradition. Disrupted. ........................................................................................................... 7

Convention. Defied ........................................................................................................... 7

Brilliant BasicsTM ................................................................................................................... 7

CORE SERVICES EXPLAINED .............................................................................................. 8

Advisory Services ............................................................................................................ 8

Business Transformation Services .................................................................................. 8

Commercial Services ..................................................................................................... 9

Digital Services ................................................................................................................ 9

Enabling People Services .............................................................................................. 9

Financing and Ventures Services ............................................................................... 10

Some of our clients .......................................................................................................... 10

Our Service Catalogue ....................................................................................................... 11

Advisory Services .............................................................................................................. 11

A/C/001 - Brexit Advisory Service ............................................................................... 11

A/C/002 - GDPR Advisory Service .............................................................................. 11

A/C/003 - Regulation Advisory Service ...................................................................... 12

A/C/004 - Cloud Advisory Service .............................................................................. 13

A/C/005 - Digital Advisory Service ............................................................................. 13

A/C/006 - Data Advisory Service ................................................................................ 14

A/C/007 - Business Transformation Advisory Service ................................................ 15

A/C/008 - Commercial Advisory Service ................................................................... 15

A/C/009 - Funding Advisory Service .......................................................................... 16

A/C/010 - 27001 Advisory Service ............................................................................... 16

A/C/011 - International / Cross Border Advisory Service ......................................... 17

A/C/012 - Complex Programme Advisory Service ................................................... 18

A/C/013 - Portfolio Management Advisory Service ................................................. 18

A/C/014 - Supplier Side Advisory Service .................................................................. 19

Business Transformation Services .................................................................................... 20

B/C/001 - Customer Experience Strategy Service .................................................... 20

B/C/002 - Business Strategy Service ........................................................................... 21

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B/C/003 - Programme Management Office (PMO) Service ................................... 22

B/C/004 - Portfolio Management Service ................................................................. 22

B/C/005 - Organisational Design Service .................................................................. 23

B/C/006 - Knowledge Management Service ........................................................... 24

B/C/007 - Target Operating Model (TOM) Service ................................................... 24

B/C/008 - Governance Service .................................................................................. 25

B/C/009 - Performance Management Service ........................................................ 26

B/C/010 - Business Capability Model Service ............................................................ 27

B/C/011 - Process Design Service ............................................................................... 27

B/C/012 - Professions Skills and Capabilities (People) Service ................................ 28

B/C/013 - Communications and Engagement Service ........................................... 28

B/C/014 - Business Transformation General Consultancy ........................................ 29

B/C/015 - Programme Review Service ...................................................................... 30

B/C/016 - Project Review Service ............................................................................... 30

B/C/017 - Business Policy Service ................................................................................ 31

B/C/018 - Operational Planning Service ................................................................... 31

B/C/019 - Business Forecasting, Planning and Development Service .................... 32

B/C/020 - Business Case Service ................................................................................. 32

B/C/021 - Options Appraisal Service .......................................................................... 33

B/C/022 - Value for Money Review Service .............................................................. 34

B/C/023 - Business Continuity (BC) and Disaster Recovery (DR) Service ............... 34

B/C/024 - Business Sourcing Service (outsourcing, shared services) ...................... 35

B/D/001 - Project Delivery Service .............................................................................. 35

B/D/002 - Programme Delivery Service ..................................................................... 36

B/D/003 - Business Analysis Service ............................................................................. 37

B/D/004 - Business Change Service ............................................................................ 37

B/D/005 - Project / Programme Gateway Review Service ........................................ 38

B/D/006 - Sales and Marketing Service ...................................................................... 38

Commercial Services ...................................................................................................... 39

C/C/001 - Contract review service ............................................................................ 39

C/C/002 - Procurement and Commercial Strategy and Methodologies Review 40

C/C/003 - Commercial / Pricing Models and Strategies ......................................... 40

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C/C/004 - Outsourcing of procurement and supply chain resourcing advisory service ........................................................................................................................................ 41

C/C/005 - Procurement and Commercial capability and effectiveness review service ........................................................................................................................................ 42

C/C/006 - Procurement structuring and route option service ................................ 42

C/C/007 - Commercial consultancy ......................................................................... 43

C/C/008 - Commercial Options Assessment ............................................................. 44

C/C/009 - Commercial / Procurement organisational contractual risk identification and management ............................................................................... 45

C/C/010 - Benefits identification and realisation service ........................................ 45

C/C/011 - Procurement policy review service .......................................................... 46

C/C/012 - Procurement and Commercial risk, payment profile/structures and accounting treatment service ................................................................................... 47

C/C/013 - Procurement and Commercial Financial advisory service ................... 48

C/D/001 - Procurement Delivery Services ................................................................. 48

C/D/002 - Supplier performance management service ......................................... 49

C/D/003 - Stakeholder and Customer Relationship Management service .......... 50

C/D/004 - Bid Review and Advisory Service .............................................................. 51

C/D/005 - Bespoke contract drafting service ........................................................... 51

C/D/006 - RFI, RFQ, ITT, pre-qualification, gateway review service ........................ 52

C/D/007 - Commercialising assets and services Service ......................................... 53

C/D/008 - Strategic Sourcing and Category Management efficiencies service . 53

C/D/009 - Capital and operational expenditure/budget management service 54

C/D/010 - Insourcing and Outsourcing service ........................................................ 55

C/D/011 - Commercial Change management service .......................................... 56

C/D/012 - Contract management service ............................................................... 56

C/D/013 - Supplier strategic relationship management (SRM) service ................. 57

C/D/014 - Contract dispute resolution service ......................................................... 58

C/O/001 - Procurement as a Service ......................................................................... 58

Digital Services ................................................................................................................. 59

D/C/001 - Digital Services Readiness Review Service .............................................. 59

D/C/002 - Digital Services Culture Change Service ................................................. 60

D/C/003 - Digital Services Governance Service ....................................................... 61

D/C/004 - Digital Strategy Service .............................................................................. 61

D/C/005 - Digital Training Service ............................................................................... 62

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D/C/006 - Digital operating model Service ............................................................... 62

D/C/007 - Digital content strategy Service ............................................................... 63

D/C/008 - Data Quality Service .................................................................................. 64

D/C/009 - Data Governance Service ........................................................................ 64

D/C/010 - Data Strategy Service ................................................................................ 65

D/C/012 - Application Lifecycle Service ................................................................... 65

D/C/013 - Cloud Readiness Review – People & Process Service ........................... 66

D/C/014 - Cloud Readiness Review – Technology Service ..................................... 67

D/C/015 - IT Governance Service .............................................................................. 67

D/C/016 - IT Operating Model Service ...................................................................... 68

D/C/017 - IT Project / Programme Recovery – Service ............................................ 68

D/C/018 - IT Restructuring and Reorganisation Service ........................................... 69

D/C/019 - Artificial Intelligence service ..................................................................... 70

D/C/020 - Solution options analysis and recommendation service ....................... 70

D/C/021 - IT Strategy Service ...................................................................................... 71

D/C/022 - IT Business Case, cost benefit and options analysis Service .................. 72

D/C/023 - General IT Consultancy ............................................................................. 72

D/C/024 - Technical Analysis Service ......................................................................... 73

D/C/025 - Economic Analysis Service ........................................................................ 74

D/C/026 - Operational Analysis Service .................................................................... 74

D/D/001 - Digital Services - Service Design ............................................................... 75

D/D/002 - User experience Service ............................................................................ 76

D/D/003 - Product Management Service ................................................................. 76

D/D/004 - Digital Service Implementation Agile Discovery Service ....................... 77

D/D/005 - Digital Service Implementation Agile Alpha Service .............................. 78

D/D/006 - Digital Service Implementation Agile Beta Service ................................ 78

D/D/007 - Digital Service Implementation Agile Dev Ops Service ......................... 79

D/D/008 - GDS Assessment Service ............................................................................ 79

D/D/009 - Accessibility Service ................................................................................... 80

D/D/010 - Content Review Service ............................................................................ 81

D/D/011 - Data flow mapping service ....................................................................... 81

D/D/012 - Data Architecture Service ......................................................................... 82

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D/D/013 - Business intelligence and reporting service ............................................. 82

D/D/014 - Requirements specification service ......................................................... 83

D/D/015 - Conceptualisation and viability Service .................................................. 83

D/D/016 - Service Management Service .................................................................. 84

D/D/017 - IT Security and risk management Service ................................................ 85

D/D/018 - End User Compute – Review Service ....................................................... 85

D/D/019 - Network Service .......................................................................................... 86

D/D/020 - Application Development Service ........................................................... 86

D/D/021 - Solution Design Service .............................................................................. 87

D/D/022 - Architecture and technical Service ......................................................... 88

D/D/023 - Microsoft Office 365 implementation/migration Service ....................... 88

D/D/024 - UK Cloud implementation/migration Service ......................................... 89

D/D/025 - Azure Implementation/Migration Service ................................................ 90

D/D/026 - AWS Implementation/Migration Service ................................................. 90

D/D/027 - Cloud Implementation/Migration Service ............................................... 91

D/D/028 - Tooling Implementation Service ............................................................... 92

Enabling People Services ................................................................................................ 92

E/C/001 - Enabling People Service ............................................................................ 92

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About Cadence Innova

Tradition Disrupted. Cadence Innova began its journey back in 2007 as the Cadence Partnership, a conventional Management Consultancy.

• We have a 12-year track record of successfully implementing solutions in the public and private sectors by helping organisations think differently, push boundaries and envision different futures.

• We discovered there was value in diversity – both in our business model and our people - and we organised ourselves around small agile teams maximising the strengths of each individual.

• We recognised that our diverse mix of talent brought unique ‘out of the box’ skills and innovation to each project, including: creative problem-solving, ergonomics, and behavioural economics to name but a few.

• This uniquely places us to deliver a range of programmes - from the routine to the complex, from idea through to implementation.

Whatever problem you come to us with, it’s challenge accepted. Convention Defied Cadence Innova is a values driven organisation.

• Our purpose is to bring positive change in the real world: the kind of transformational change that makes peoples’ lives easier, communities more connected and enterprises more sustainably profitable.

• We want to contribute to the greater good, making life easier and better through the work we do. Whether this is enabling better travel for the public through smart ticketing on rail, or coaching an executive to make a stronger, more positive impact, we are here to help.

• We are committed to creating a Cadence that works for our people. A significant number of the team are working parents, where flexible hours help maintain a sustainable work-life balance. We find that trust and mutual respect are fundamental underpinnings to a successful outcome and help build vital strength and resilience.

Brilliant BasicsTM

Cadence Innova’s Brilliant BasicsTM is the foundation of all our service delivery.

• Identifies the core practice of an organisation’s operation: the things done internally that make you efficient, effective and ensure your foundations are strong - the building blocks of your operating model.

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• Specialises in the realisation of blended teams. Leaving core capability in-house to deliver the ongoing sustainable strategic capability whilst supported by extra capacity and capability as and when you need it.

• Transitioning to this way of working delivers you a truly flexible and effective delivery organisation to support your business objectives.

CORE SERVICES EXPLAINED Cadence Innova has a wide range of services, all of which can be selected to fit your specific needs and packaged to form complete engagements. So, whether you have a small specific problem to solve or a large transformational service to deliver, we have the right services for you.

Our services are split into 6 categories, 5 of which we offer through the G-Cloud framework. All our services are designed to upskill your in-house teams and we take a ‘deliver with you’ rather than a ‘deliver for you’ approach. Our aim is to leave your in-house teams capable of delivering the ongoing services meaning your investment with us leads to sustainable change.

Advisory Services Envisioning different futures, strategy and innovation design and creating the roadmap to achieve it.

Our advisory services will help your organisation get the answers you need to address those difficult problems. We can advise on a range of areas including:

• Digital, Data and Technology • Brexit, GDPR and other Regulatory matters • Business Transformation • Complex Programmes, Projects and Portfolio Management • Commercial and Procurement • Cyber Security • Funding and Ventures

Business Transformation Services Delivering complex change programmes that transform organisations, launch new propositions and engage customers.

Our business transformation services will help you make the changes you need on time and on- budget. We offer a range of transformation services including:

• Programme, Project and Portfolio Management • Strategy Creation and Realisation • Business Change and Communications • Operating Model and Governance Transformation • Business Case and Value for Money Assessments • Project and Programme Review (including Remediation Services)

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• Business Risk and Business Continuity • People, Organisation and Skills (Capacity and Capability)

Commercial Services Delivering complex change programmes that transform organisations, launch new propositions and engage customers.

Our commercial services can help with all your commercial and procurement challenges. We can help in a range of areas including:

• Commercial and Procurement Strategies • Procurement Policy and Business Cases • Procurement as a Service (PaaS) • Bid Support and Review • Performance Improvement • Contract and Supplier Management • Benefits Identification and Realisation • Insourcing and Outsourcing • Contract Dispute Resolution and Negotiation

Digital Services Design and deliver new service models through digital transformation. Helping with ‘on the ground’ advice, delivery support, DOS and G-Cloud procurement solutions.

Our digital services will help you deliver your digital vision:

• Digital, Data and Technology Strategy • End-to-End Digital Service Implementation (Agile) • Digital Culture Change and Transformation • Data Services (Quality, Architecture, Modelling) • Technology Services including:

o Operating Model o Application Implementation and Management o Cloud Migration o End-user Compute Implementation to the Cloud (Office 365) o Architecture o Service Management Design and Implementation

Enabling People Services Work and well-being; supporting self-actualisation; building effective teams; working with culture, behaviour and dynamics.

Our enabling people services will help your organisation get the best out of your people ensuring you have the right people with the right skills in the right roles at the right time.

Our services include:

• Human Performance Strategy and Review

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• Organisation Design and Development Strategy • Top Team Facilitation • Executive and Performance Coaching • Principles-led Transformation • Selection Support • Psychometric Testing

Financing and Ventures Services Our financing and ventures services will help your organisation get the funding it needs to be successful and help structure your new ventures.

We can help in a range of areas including:

• Funding Route Identification and Sourcing • Investment • Venture Structures • Intellectual Property Identification and Productisation • Commercialising Public Sector Services

Some of our clients Below are just some of the clients we have delivered services for.

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Our Service Catalogue Our service catalogue consists of 129 services available through the G-Cloud framework (see table of contents for full list). If you wish to adopt any of these services, give us a call or drop us an email and we can help you through the steps you need to take to procure our services.

Advisory Services A/C/001 - Brexit Advisory Service Our Brexit Advisory service is here to help you understand what Brexit will mean for your business. Our service will look at all aspects of your business and advise you on the changes you could make to keep the delivery of your business objectives on track.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice including cloud impacts • All aspects of your business covered • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Impacts on existing strategies analysed • Ensure innovation • Brilliant Basics™: Identifies, builds and strengthens organisation's core operational

practices Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction improving planning capability • Ensure compatibility with key emerging policies

A/C/002 - GDPR Advisory Service Our GDPR Advisory service is here to help you understand what GDPR will mean for your business, including cloud impacts. Our service will look at all aspects of your business and advise you on the changes you could make to keep the delivery of your business objectives on track.

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Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™: Identifies, builds and strengthens organisation's core operational

practices

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability

A/C/003 - Regulation Advisory Service Our Regulation Advisory service is here to help you understand what Regulatory change will mean for your business, including cloud. Our service will look at all aspects of your business and advise you on the changes you could make to keep the delivery of your business objectives on track.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Ensure innovation in any proposed solutions • Brilliant Basics™: Identifies, builds and strengthens organisation's core operational

practices

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making

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• Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability • Adherence to key new policies

A/C/004 - Cloud Advisory Service Our Cloud Advisory service is here to help you understand what Cloud could mean for your business. Our service will look at all aspects of your business, including cloud and advise you on the changes you could make to maximise the opportunities the Cloud can offer.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits


A/C/005 - Digital Advisory Service Our Digital Advisory service is here to help you understand what Digital could mean for your business. Our service will look at all aspects of your business, including cloud, and advise you on the changes you could make to maximise the opportunities a Digital Business approach can offer.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice

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• All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Customers at heart of solution

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability • Better customer experience

A/C/006 - Data Advisory Service Our Digital Advisory service is here to help you understand what Digital could mean for your business. Our service will look at all aspects of your business, including cloud, and advise you on the changes you could make to maximise the opportunities a Digital Business approach can offer.

Features


practices • Customers at heart of solution

Benefits • Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability

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• Better customer experience

A/C/007 - Business Transformation Advisory Service Our Business Transformation Advisory service is here to help you understand how you can transform your business and use the latest cloud approaches to support your transformation. We can help you understand the latest approaches and benefits to ensure your transformation is successful.

Features


practices

Benefits


A/C/008 - Commercial Advisory Service Our Commercial Advisory service is here to help you understand how your commercial activity can be optimised and improved to deliver the business outcomes you have set. We can help you plan your transformation to deliver the commercial capabilities and outcomes you need, using the latest that the cloud offers

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced

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• Brilliant Basics™: Identifies, builds and strengthens organisations' core operational practices

• Advice based upon customer priorities Benefits • Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability

A/C/009 - Funding Advisory Service Our Funding Advisory service is here to help you identify your options when it comes to funding your business and new ventures. We can help you determine the optimum funding route and source for your business needs and ensure that you have the latest cloud approaches to support your journey.

Features


practices Benefits


A/C/010 - 27001 Advisory Service Our 27001 Advisory service is here to help you understand how 27001 can be achieved and the cost benefits of achieving accreditation. With data at the forefront of everyone’s mind, our service can help you work through the impacts of data, cloud and IT security on your whole business.

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Features


practices

Benefits


A/C/011 - International / Cross Border Advisory Service If you are looking to expand your services, operations or supplier base internationally / cross border, our service can provide the advice you need, lowering your delivery risk. Getting the right advice upfront can save you time and money and ensure you make the best of what the cloud offers.

Features


practices

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty

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• Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction and improved planning capability

A/C/012 - Complex Programme Advisory Service Getting your complex programmes right relies upon starting right. Our advisory service can help you understand your programme and how best to approach it. Ensuring the programme is structured right, that all options are considered, and the right governance and controls are in place will greatly increase your success rate.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™ Identifies, builds and strengthens organisations’ core operational

practices

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction improving planning capability

A/C/013 - Portfolio Management Advisory Service Getting the right balance of projects and programmes, especially cloud, is critical to delivering your business outcomes. Our advisory service helps you understand the best approach to portfolio management, optimising and prioritising the right levels of cloud projects and programmes to ensure your strategic needs are met.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation

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• Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™ Identifies, builds and strengthens organisations’ core operational

practices

Benefits

• Expert advice lowers business risk • Clear evidence trail to support advice and consequential decision making • Executive and board level advice ensures buy-in at all levels • Lower costs of change through improved understanding • Reduces uncertainty • Holistic impact of change ensures all business covered • Clear costs of any recommendation ensures affordability of change • Supports strategic activity and direction, improving your planning capability

A/C/014 - Supplier Side Advisory Service High Level Service Description

Describe your service here. This is the internal description of the service, what it is for, why it is important etc

Sector Applicability

Which sectors does this service apply to? Maturity of the sectors to adopt this. For example, real estate is backwards on digital and technology (slow to uptake) and these services may be more applicable.

Deliverables

What deliverables will be created as a result of this service (outcomes, products, benefits etc)

Commercials

How will this service be priced, costed etc. What procurement frameworks will this be under, how can client buy etc.

Frameworks

Which Frameworks is this service on?

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G-Cloud

Framework related content

G-Cloud Service Description

Being a supplier to the public/private sector is becoming ever more challenging, especially if you are a public-sector body yourself. Our advisory service helps you understand the best ways to approach your customer as an efficient/effective cloud based business, and the optimum way to deliver business value from your activities.

Features

• Clear strategic board level advice provided • Experienced subject specialists providing advice • All aspects of your business covered, including cloud impacts • Fully documented advice • Board level and executive level presentation • Fully costed recommendations • All advice and recommendations evidenced • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices Benefits


Business Transformation Services B/C/001 - Customer Experience Strategy Service We help review and develop client's customer experience strategy, by understanding organisational objectives, researching customer needs, mapping customer journeys and developing customer personas. We use maturity assessments to assess your organisation’s maturity level, looking at how experiences and journeys can be improved and designed, enabling organisations to embed customer-centricity.

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Features

• Recommended customer experience strategy • Customer experience / satisfaction metrics and KPIs • Maturity assessment tools, to assess organisation / service level maturity • Stakeholder consultation • Workshop design and facilitation • Customer categorisation criteria, sampling and selection • Design and analysis of service and full life-cycle customer journeys • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Knowledge/skills transfer for employees to undertake customer journey mapping

Benefits

• Tailored customer service for improved customer experience and cloud access • Baselined / improved understanding of customer experiences • Injection of innovation and out of box ideas • Improved quality and management of customer experience • Enhanced change culture and tools for continuous improvement • Scalable, future-proof Customer Experience strategy based on open platforms • Improved usage of data and insight to continuously improve • Results driven by customer validation and stakeholder input

B/C/002 - Business Strategy Service We help clients review, define and execute business strategies, aligned to organisational objectives. We baseline strategies against best practice and provide analysis and recommendations for improvement. We cover all aspects of strategic business planning with a wide range of cloud, digital, and mobile technologies in mind.

Features

• Business strategy aligned and tailored to suit culture • Evidence-based comprehensive analysis and recommendations report • Identification of key performance measures to evidence continuous improvement • Experienced strategists, with cloud and transitional expertise • Provides realism on achievable outcomes • Advanced thinking on business, cloud and technology optimisation • Focus on alignment with business requirements and value for money • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Sector knowledge / understanding of service issues, regulation and operations

Benefits • Tailoring reviews to meet requirements, both rapid and detailed • Tailored customer service for improved outcomes • Wide ranging strategy review and development

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• Benefits / value-led approach to all technology and business change • Aligned technology and business change • Creation of a change culture, with tools for continuous improvement • Scalable, future-proof business strategy based on open platforms • Improved usage of data and insight to continuously improve • Results driven by customer validation and stakeholder input • Innovation embedded into strategic thinking • Knowledge / skills transfer for employees

B/C/003 - Programme Management Office (PMO) Service We have extensive experience in designing, establishing and delivering Programme Management Offices (PMO) to support cloud based/other programmes. We provide complete teams to manage and deliver your portfolio of work or engage with you to improve or supplement your current PMO capability. We offer assessments, design and delivery services.

Features

• PMO maturity improvement assessment and creation of an agile backlog • PMO operating model, resource plan and implementation plan • Programme Management Office (PMO) review, audit and creation • Advice and implementation of Agile/PMP toolkits, training, recruitment, role

development • Deliver Prince2, Agile and Scrum methods, governance creation, portfolio

management • Commercial, Application, Cloud, ERP, Development, Digital, Service

Management and transformation • Management of risk, issues, financial planning, budgeting and estimating • GDS Digital by Default Lifecycle, Service Standards • Project governance strategy creation and alignment, including scorecards • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Blueprint for improved PMO performance and delivery • Flexible/tailored service to suit needs • GDS Lifecycle, Standards and Manual embedded • PMO MVP enables success and improved service quality at pace • PMO maturity levels understood with planned improvements • Governance and control provides support to SROs and Project Directors • PMO led best practice for effectiveness/efficiency and reduced costs • Visibility and prioritisation of all internal and external dependencies • Enhanced PMO capability/processes delivering lasting change, through knowledge

transfer

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B/C/004 - Portfolio Management Service Our Portfolio Management Service provides experienced portfolio / PMO consultancy review and creation to support the management of Cloud based and other projects. We can incorporate review, design and mobilisation of Cloud portfolio management governance processes and procedures. We identify, prioritise, manage, and control projects/programmes to achieve strategic business objectives.

Features

• Review and determine portfolio objectives and design parameters • Develop an initial project/programme list • Prioritisation criteria development to prioritise programmes and projects • Undertake portfolio review to determine objectives and initial programme list • Review Portfolio Management process • Design ongoing Portfolio Management process • Review, design and embed Cloud supporting tools, methods and training • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Identify measurable programme benefits • Develop framework for prioritisation and management of competing priorities • Establish clear lines of accountability for all programme budgets • Prioritisation and management of competing priorities and spend control • Establish clarity of performance, accountability and risks across its portfolios • Manage resources, demands performance and risks across portfolio • Establish clarity of performance and risks across portfolios • Deliver benefits of a portfolio of cloud-based and other services • Manage change programme plans “across the board”

B/C/005 - Organisational Design Service Our Organisational Design Service assists organisations in understanding their maturity and strategic and operational effectiveness. Our delivery model incorporates Agile methodology, capability analysis, identifying key issues and opportunities and making recommendations for improvement, effectiveness and value for money outcomes. Delivery of organisational re-structure included.

Features

• Organisation wide review including culture, people, processes and technology • Review and analysis of organisational performance and direction of travel • Establishes baseline, resources, functions and benefits, risk, issues and opportunities. • Assesses maturity levels to exploit technology, Cloud and digital opportunities • Benchmark comparative organisations performance • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

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practices

Benefits

• Independent and objective assessment of the organisation

• Identification of key issues, trajectories and opportunities for improvements • Improvement plan and methods identified. • Affordable, capability-based organisation structure designed and delivered • Technology, Cloud and digital opportunities recommended to suit your organisation • Knowledge transfer and upskilled capability • Innovation in design to meet future needs

B/C/006 - Knowledge Management Service Our Knowledge Management Service promotes the sharing, dissemination, analysis and forecasting of knowledge across organisations. We help you create strategies and plans to implement successful knowledge transfer internally and externally, supported by cloud-based tooling, recognising your dependencies.

Features

• Review requirements for organisational change and business transformation • Development of cloud-based lessons learned frameworks and methodologies • Development and delivery of tailored, knowledge strategies and plans • Knowledge management based organisational change and business

transformation • Development of communities of practice, facilitation of lessons learned • Knowledge based analytics and insight, including senior level reporting • Delivery of wikis, good practice, exemplars and lessons identified • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Basis for generating innovation within organisation • Co-design, cloud design principles, solutions, Target Operating Model roadmap

Benefits

• Promotes culture and mechanisms for becoming a learning organisation • Enables collaborative working and innovation across the organisation • Supports levers for increasing customer satisfaction • Provision of in-depth expertise in public sector change programme delivery • Dedicated programme/project team that understand problems,

relevant solution development • Promotes culture and mechanisms for becoming a learning organisation • Collaboration across Teams and Departments to co-design future Cloud state • Informed, timely decision making, increasing customer satisfaction • Creates a flexible organisation that is agile and adaptable • Quality approach supporting waterfall, iterative and agile

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B/C/007 - Target Operating Model (TOM) Service Our TOM Service includes the development and implementation of service visions and objectives, leading to blueprints which identify; key functions, information, processes, technology, Cloud options and the resources required to deliver a TOM. We use tailored methods and frameworks to meet your specific requirements, including requirements for Cloud optimisation.

Features

• Review and analysis of existing organisational operating models • Design principles to provide a framework linking strategy to design • Design and implementation of business capability model and analysis • Design and implementation of effective Target Operating Models • Design of costed process and resourcing models • Definition of governance and decision-making routes • Design of organisation structure and relevant job roles and responsibilities • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Level of design detail flexed to fit your requirement • Transition to blueprint implementation planning Benefits • Identification of issues and opportunities for optimisation and improvement • Vision of future organisation defined and communicated to stakeholders • Optimal organisational design aligned to strategy and business objectives • Builds a clear link between functions, processes and roles • Ensure processes link to strategic and operational objectives • Defines roles and skills fit for future • Effective planning and implementation of change to deliver outcomes • Business processes designed and tested to deliver objectives • Tried and tested approaches best tailored to your organisation • Collaborative working, co-production, stakeholder engagement for

effective knowledge transfer

B/C/008 - Governance Service Our Governance Service includes design and best practice approaches are tailored to meet your organisational thresholds/tolerances and processes, enabling informed decision making. Governance focused analysis is undertaken on delivery, risks or issues facing programmes, projects and decision makers, enabling better transparency and sustainability of current processes and future plans.

Features

• Underpinned by recognised methodologies, e.g. MSP/Agile and PRINCE2 • Governance with stakeholder input emphasised • Different levels of management and decision making identified • Development of approaches for sustaining change • Managed and proportional risk-based approach • Takes a benefits / value-led approach

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• Accommodates the cycle of change and BAU perspective • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Better knowledge transfer through proven tools and processes • Governance that is evidence and benefits–led • Better, more effective stakeholder engagement • Informed decision making • Offers shared learning from other peer organisations • Governance and controls transparency in place, including for cloud services • Organisations strategic planning routes understood • Digital transformation into organisations managed • Emphasis on tracking measurable quality and outcome improvements • Offers a pragmatic and proportionate 'managed' approach to risks

B/C/009 - Performance Management Service Our Performance Management Service links broader organisational performance objectives with service and employee performance. We can help you discover how to motivate employees and drive performance, map performance management processes to outcomes and technologies - including Cloud-based solutions, enabling an efficient process.

Features

• Leadership teams become more involved in performance management • Establish appropriate governance to manage performance • Establish clear links with organisational objectives and measures • Identify areas to manage performance and KPIs • Establish systems and processes for measuring performance management • Embed capabilities and culture that support performance • Performance management transparency established • Use maturity models to recommend and implement Cloud improvement

opportunities • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Help maximise an organisation’s talent and support retention • Help improve performance management decision-making • Help align individual performance with wider strategy a ’Golden Thread’ • Embeds and supports changes in performance management processes • Facilitates innovative solutions to current issues

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B/C/010 - Business Capability Model Service Our Business Capability Model Service utilises proven readiness assessment tools to measure the capability and maturity levels of; people, processes and technology/tooling. Facilitation of workshops, observations, interviews and pairing, inform your required strategic business capability, implementation pathways, transformation activity, success criteria and progress measurement.

Features

• Assessment of strategic needs against as-is, defining to-be capabilities • Identify governance enhancement processes • Recommendations include simple cost/benefit analysis, to prioritise actions • Collaboration with diverse stakeholder groups for comprehensive discovery • Capability Model design/ implementation conducted by highly experienced

professionals • Implementation use of objective, independent assessment of maturity and

capability • Implementation of as-is and to-be capabilities • Implementation of cloud/digital transformation approaches • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Establish measurable improvements Benefits • Capability maturity assessment aligned with standards/GDS standards • Benefits realisation achieved through careful advanced assessment • Increased organisational capability and maturity • Informs decision-making on management of transition to Cloud services • Develops shared view of organisation’s capability to deliver • Firm foundation between the business and IT

B/C/011 - Process Design Service Our Process Design Service includes reviewing, designing and implementing processes that span teams, departments and organisations. Based on articulating a clear definition of process principles, value, purpose and benefits, driven by users, and reviewing and redesigning business processes against those criteria.

Features

• Uses relevant waste elimination methodologies; Lean and Six Sigma • Process, capability, value mapping techniques focusing on need and value. • Ensure all cloud-based solutions have been assessed • Frame processes in usage scenarios, roles and needs • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Define skills and roles required to deliver process • Align organisational standards and architecture • Performance measurement to ensure process optimisation

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• Value chain mapping to ensure strategic and organisational context • Processes framed in user stories, needs and usage scenarios

Benefits

• Identify reduction in waste opportunities • Alignment to Enterprise Architecture principles for organisational optimisation • Best practice used to optimise cloud services and new processes • Processes become ‘fit for purpose’ within organisational capacity • Co-production and knowledge transfer to internal staff • Alignment of processes to strategic objectives, and Cloud aspirations • Reduction of cost and waste • Ensures compliance with key policies e.g. GDPR

B/C/012 - Professions Skills and Capabilities (People) Service Our transformation approach delivers a full people and capabilities review, planning and implementation, enabling organisations to have the people and capabilities they need to deliver their strategic goals.

Features

• Holistic transformation of organisations’ capabilities, people, processes, cloud and technology

• A flexible approach that can be tailored to your requirements • Organisational capability implementation plan and delivery • Strategy and overall vision alignment • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cross-sector experts to bring best practices • Accelerated and sustainable change

Benefits

• Delivers sustainable results • Accelerates and sustains change • Alignment with overall business strategy • Delivers a rapid step change in capabilities • Drives cultural change and Cloud awareness • Identifies skills to meet organisational / commercial requirements • Services to meet the needs of innovation • Services to meet the needs of new policies e.g. GDPR

B/C/013 - Communications and Engagement Service Our Communications and Engagement Service provides independent communications advice, planning and programme communications and business change. With extensive experience and expertise in managing organisational reputations, corporate communications, stakeholder engagement, internal communications, in politically sensitive environments,

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including both central and local government sectors.

Features

• Independent communications advice and planning • Review corporate communications and reputation management • Analysis of alignment with strategic vision • Stakeholder engagement and internal communications review and

recommendations • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Development and implementation of communications and engagement strategies • Development of communication routes, with Cloud channels for effective

communications Benefits

• Complex communications delivered effectively, using Cloud channels • Individuals understand what they need to do differently and why • Communications reach the full range of audiences • Creative and innovative approach in delivering all communications assets • Ensure all staff are aligned

B/C/014 - Business Transformation General Consultancy Our Business Transformation General Consultancy provides a full range of consultancy services using proven project management tools and techniques. Enabling clients to deliver the working practices, systems and skills to deliver effective service and Cloud transformation. Services include business cases for investment, project implementation services, and organisational and cultural changes.

Features

• Change management methodology • Comprehensive training needs analysis and delivery • Communication planning • Transformation strategy • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • 'As is'/'To be' business processes, cloud options analysis and design

Benefits

• Enable faster transformation • Optimise efficiency of transformation processes • Monitor and report transformation benefits • Users training and increased Cloud awareness • Inject innovation into services

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B/C/015 - Programme Review Service Our Programme Review Service helps you understand how programmes are performing. It can help clients with external governance and assurance. It can also help to identify how Cloud-based solutions can help improve programme delivery.

Features

• Help establish programme work • Agree scope and approach of review • Assess phases using recognised methodologies • Offer a focus phase to help establish action plans • Digital review can help identify tools to improve delivery • Provide evidence-based recommendations on how to improve programme • Help identify how Cloud-based solutions can improve programme delivery • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Improve their likelihood of programme success • Enable the right skills and processes • Improve management of programme budget • Effectively manage changes and Cloud transition • Improve supplier management • Assure for innovation and creativity in programme • Assure key policies e.g. GDPR are within programme

B/C/016 - Project Review Service Our Project Review Service helps you understand how projects are performing. It can help clients with external governance and assurance. It can also help to identify how Cloud-based solutions can help improve project delivery.

Features

• Help establish project work • Agree scope and approach of review • Assess phases using recognised methodologies • Offer a focus phase to help establish action plans • Digital review can help identify tools to improve delivery • Provide evidence-based recommendations on how to improve projects • Identify Cloud-based solutions to improve project delivery • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Improve the likelihood of project success • Enable the right skills and processes

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• Improve the management of project budgets • Effectively manage changes and Cloud transition • Improve supplier and contract management

B/C/017 - Business Policy Service Policy development is critical to your business. Our Business Policy Service will support you through all stages from initial concept to development, consultation, and publication.

Features

• Policy concept development • Policy consultation • Policy business case analysis • Policy options analysis • Policy publication and communications • Policy review • Policy impact analysis upon cloud-based solutions • Uses experienced policy development experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Improved policy outcomes through better engagement • Clear audit trail for policy creation • Wide consultation lowers policy development risk • Efficient and effective policy process lowers delivery risk • Evidenced based policy generation • Faster time to market for policy

B/C/018 - Operational Planning Service Ensuring your operations are efficient and effective is critical to business success. Our Operational Planning Service will ensure you have the right long-term operations to deliver your business vision.

Features

• Current business and future business demands on operations analysed • Capabilities (now and future) assessed. • Cost profiles and budgets analysed • Alignment to strategic goals analysed • Operational plans documented and agreed • Stakeholder management and communications undertaken • Plans agreed through existing governance structures

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• Upskills in-house resource to support future operational planning • Uses experienced operational planning experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Clear demand enables accurate capacity planning • Reduces costs through demand and capacity planning • Lowers delivery risk • Minimises business disruption • Lowers risk of change implementation through better forecasts

B/C/019 - Business Forecasting, Planning and Development Service The success of your business requires accurate forecasting and planning over short, medium and long-term. Our service will work with you to create the forecasts and plans your business needs to deliver your business objectives.

Features

• Current business and future business demand and capacity analysed • Capabilities (now and future) assessed. • Cost profiles and budgets analysed • Alignment to strategic goals analysed • Business plans documented and agreed • Stakeholder management and communications undertaken • Plans agreed through existing governance structures • Upskills in-house resource to support future business planning • Uses experienced business planning experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Clear demand enables accurate capacity planning • Reduces costs through demand and capacity planning • Lowers delivery risk • Minimises business disruption • Lowers risks associated with change implementation through better forecasts • Ensure innovation is enabled and facilitated • Ensure effective mechanisms are in place for changing key policies

B/C/020 - Business Case Service Businesses cases are the foundations of good decision making. Our service can help you improve both your business case processes and approach as well as

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helping you with specific business cases. When important decisions are needed, our service will help you get the case right.

Features

• Clearly articulated and evidenced business case • Greenbook cases if needed, lighter weight cases available • Strategic, outline and full business cases • Agile business cases for digital • Business case review processes • Cloud based solutions assessed • Stakeholder engagement • Uses experienced business case experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Improved investment decision making • Lowers delivery risk and cost • Improves stakeholder buy-in • Clear audit and evidence trail for all decisions • Aligns to IT, Data, Digital and business strategies • Clear affordability and benefits case to improve ROI. • Maximise cloud-based solutions • Compliance with key policies e.g. GDPR

B/C/021 - Options Appraisal Service Our Options Appraisal Service will support your business case production and decision making through the identification, development and review of your options. Providing the evidence you need to support your approvals/governance processes.

Features

• Options identified, documented and agreed • Options analysed against strategy • Options analysed for economic and financial considerations • Options analysed against policy, regulation and legal frameworks • Option recommendations made • Options decision making through your existing governance • Uses experienced business case experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Clear evidenced options for effective and efficient decision making • All stakeholders engaged ensuring buy-in

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• Lowers delivery risk through improved options evidence • Clear audit trail of decision making • Improved decision-making processes

B/C/022 - Value for Money Review Service Value for money (VFM) is critical to the public sector and especially when finances are tight. Our service will help you review and understand where you are getting VFM and where improvements could be made. We can analyse anything from individual services to whole programmes to entire organisations.

Features

• Value for money analysed across a range of areas • VFM documented and agreed • Improvements identified and documented • Full stakeholder management • Clear evidence provided to justify analysis • Benchmarking of IT and services • Uses experienced VFM and benchmarking experts • True value analysis, not just cost reduction exercise • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Clear evidence provision supports decision audits • Effective VFM reviews lowers Total Cost of Ownership services • Benchmarking enables clear relative position in market • Comprehensive stakeholder engagement delivers buy-in to VFM analysis • Expertise in VFM lowers risk of challenge to outcomes • Improved VFM contributes to cost reduction programmes

B/C/023 - Business Continuity (BC) and Disaster Recovery (DR) Service Managing the risk to your business involves efficient and effective BC and DR capabilities. Our service will help analyse your BC and DR needs and ensure the right processes are in place and that all necessary testing has been successfully carried out.

Features

• BC plans reviewed and improved • DR capability assessed and documented • BR and DR aligned to ensure end-to-end capability • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • BC / DR testing undertaken • Uses experienced BC DR experts • In-house resources upskilled to support BC DR

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• BC DR processes fully documented and agreed • Compliance with key policies • Lowers business risk • Ensure optimal cloud-based solution

Benefits

• Delivers confidence at board level • Proven DR and BC processes • Upskilled resources • BC DR embedded into governance and business thinking • Efficient simple processes make BC DR easy to manage • High confidence in BC DR effectiveness • Lower cost to business upon BC or DR events

B/C/024 - Business Sourcing Service (outsourcing, shared services) As you look for ways to make your budgets stretch further, our business sourcing service can identify the ways to deliver more for less. New approaches to delivering business services emerge regularly and we can help you determine the best ways to meet your business objectives.

Features

• Sourcing options identified and analysed • New business delivery options documented • Full cost and economic case provided • Uses experienced business sourcing experts • Includes insourcing, outsourcing, partnership, shared services, trading entities, other

models • Full stakeholder management and communications • Market capability analysis for service provision (outsourcing etc) • Proven alignment to your business strategy • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices

Benefits

• Lower cost of delivering business services • Clear audit trail of decision making • Focus on value for money • Lowers risk of business model governance • Fully engaged stakeholders increases buy-in • Robust options analysis backed up by clear evidence improves decisions

B/D/001 - Project Delivery Service Our Project Delivery Service ensures that projects are delivered on time and on budget. We have extensive experience of providing business and technology

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Agile/Waterfall project management services, using a range of techniques and methodologies that help ensure successful project management and delivery.

Features

• Specialists qualified in Agile/Waterfall project methodology and Cloud delivery • Risk management • Project planning • Project financial and budget management • Business case creation and benefits realisation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Agile/Waterfall Project Management link to organisational policy and procedures • Agile/Waterfall project management delivery plan • Business continuity assessment as part of Agile/Waterfall project management • Cyber/physical security assessment built into project management

Benefits

• Specialists ensure Agile/Waterfall Project Management delivery • Understanding of Agile/Waterfall project management risks and project cost • Cost and time Agile/Waterfall project management delivery plan • Business case creation as part of Agile/Waterfall project management • Agile/Waterfall budget requirement identified • Clear Agile/Waterfall project management delivery plan ensures successful rollout • Cyber and physical security assessment addresses future security issues • Ensure innovation is part of the solution • Ensure key policies are adhered to e.g. GDPR

B/D/002 - Programme Delivery Service Our Programme Delivery Service ensures your programmes are delivered on time and on budget. We will establish, mobilise, run and close down your programmes using industry best practice methodologies.

Features

• Help establish programme work • Agree scope and approach of review • Assess phases using recognised methodologies • Offer a focus phase to help establish action plans • Digital and Cloud review to identify tools to improve delivery • Provide evidence-based recommendations on how to improve the programme • Help identify how Cloud-based solutions can improve programme delivery • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

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• Improve the likelihood of programme success • Improve management of the programme budget • Improve supplier and contract management • Improve the quality of programme deliverables

B/D/003 - Business Analysis Service Our Business Analysis Service is delivered by Business Analysts with a proven track record. Services include: requirements capture, feasibility studies, benefits realisation, Business Process re- engineering, data analytics and insight. This includes agile methodology and the development of user stories.

Features

• Business Analyst/analysis services • Systems Analyst/analysis services • Data Analyst/analysis services-based recommendations on how to improve the

programme • Forecasting changes to cloud-based solutions • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Business analysis as a service delivers significant business benefits • Systems analysis as a service delivers technological and Cloud-based benefits • Data analysis as a service delivers insight benefits

B/D/004 - Business Change Service Our Business Change Service delivers the effective management of benefits, risks, and communications, embedding change and cultural step change to support an organisation’s transition and redesign. Business change is delivered using experienced managers qualified in appropriate project and programme management methodologies to ensure successful outcomes.

Features

• Establish the reasons for change • Establish ‘Golden thread’, articulating what it means to those involved • Determine benefits • Provide the strategy, methodology and tools to manage change effectively • Good project/programme management • Ensure all cloud-based solutions have been assessed • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Experienced Business Change managers

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• Tailored solutions to meet your needs • Solutions developed to meet the skills/capabilities/experience of staff • Effective delivery through people, proven systems and processes • Knowledge transfer, including Cloud awareness

B/D/005 - Project / Programme Gateway Review Service Our Project / Programme Gateway Review Service provides peer review and gateway services to ensure any IT, digital, Cloud or transformation project is meeting expectations. An independent assessment includes how a project is progressing and ensures it achieves the defined objectives, taking into account people, systems, controls and inspections.

Features

• Business analysis provides an assessment of benefits and costs • Peer review • Independent assessment • Progress report on performance against delivery expectations / milestones • Accredited reviewers • IT health checks • Risk reviews • Ensure all cloud-based solutions have been assessed • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Programme Health Checks • Objective peer reviews • Identify risks early • Cost savings • Improved efficiencies • Ensure innovation has been taken account of • Ensure key policies are adhered to e.g. GDPR

B/D/006 - Sales and Marketing Service Any new product and services, including cloud services, depend on sales and marketing to ensure you get the best take-up and adoption. Our Sales and Marketing Service helps maximise customer awareness and take-up whether that market is internal or external, local, national or international.

Features

• Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational practices

• Target market identified and documented • Marketing strategy documented and agreed • Sales strategy documented and agreed

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• In-house resources upskilled • Sales and marketing targets agreed • Marketing implementation plan documented and agreed • Optimal cloud-based solution • Uses experienced sales and marketing experts • All channels addressed

Benefits

• Improved route to market • Increased revenues and or take-up / adoption • Improved customer satisfaction • Improved reporting and KPI leads to improved risk management • Upskilled resources improve sustainability for the business • Latest marketing tools improves customer reach

Commercial Services C/C/001 - Contract review service Reviews and analyses the client’s current in-situ contract(s) testing ‘fitness for purpose’, for current and future business needs and requirements. Tests for ‘deliverability’, identifying existing contract performance against contract KPI’s. Experts in helping to develop new and innovative contracting solutions for services/commodities, exploiting cloud solutions.

Features

• Full contract review service, designed to ensure value for money • Review delivers a detailed, actionable report with clear recommendations • Key stakeholders engaged, and their views sought • Review conducted utilising best practice tools and benchmarks • SLA and MOU review, development and management service option • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Can support you in developing Cloud based contracting solutions • Encompasses full performance management and exit options/strategies • Identifies cost reduction opportunities and potential service enhancements • Meets all regulatory and internal/external governance requirements

Benefits

• Flexible access to technical and commercial expertise and market insight • Enables full exploitation of Cloud technologies and solutions • Identifies optimal contract changes to save you money/improve quality • Complies with all legal and regulatory requirements • Includes robust methodologies for assessing value and risk • Cloud based services contract management experience and expertise • Enhances, not replaces, any “Intelligent Customer” function within your organisation

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• Enables you to safely maximise use of innovative SME market • We understand CCS frameworks and commercial contracts • Shared learning and faster development through assessing peer procurements

C/C/002 - Procurement and Commercial Strategy and Methodologies Review This service reviews current strategy and underpinning methodologies, identifying opportunities for improvement and increased business benefits whilst maximising the move to Cloud-based solutions. Enables informed business decisions regarding the current approach, updating the existing strategy, or creating new strategies, aligning changes with best practice/business objectives and ‘Cloud First’ principles.

Features

• Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational practices

• Full procurement strategy analysis and ‘discovery phase’ informs findings • Benchmark/peer data enables good practice embedment into future state • Review of business objectives ensures your requirements are met • Cloud procurement capability assessment and evaluation completed for you • Collaborative procurement options assessment, focused on VFM and deliverability • Future strategy business case developed, with clear recommendations

Benefits

• Public sector focus with broad government experience, CCS, GDS • Expertise and experience across full procurement/commercial lifecycle • Flexible resource-based approach, providing you with expert knowledge • Focused on delivering the right strategy to meet business needs • Strong engagement with your stakeholders and decision makers • Cost reduction expertise, in both procurement and contract management • Risk reduction expertise, applied across the review process • Holistic approach, puts your stakeholders 'centre stage' of the review • Experienced in assessing and delivering Social Value obligations • Recommendations tested with you for ‘deliverability’ and positioning

C/C/003 - Commercial / Pricing Models and Strategies Our service encompasses all commercial/pricing circumstances, from the development of commercial strategies, price and cost analysis, development of commercial principles and the development of cost models for business cases. Using expert and experienced consultants, we can support commercial pricing models and strategies for Cloud-based business cases and projects.

Features

• Commercial review of your existing commercial strategy • Commercial assurance reviews undertaken • Review and drafting of current pricing / financial modelling strategies

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• Drafting pricing / financial modelling strategies as required • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Commercial strategy assurance and review service • Business case review, drafting and financial advice • Experienced in Cloud based options and solutions • Contract drafting, advice and support • Cost reduction and benchmarking focus to ensure VFM

Benefits

• One source ‘end to end’ advice and support • Advice and support from subject matter experts, ensuring VFM • Deep understanding of commercial drivers and pricing strategies • Experience based advice to determine tested outcomes • Public sector commercial specialists • Detailed knowledge of Cloud solutions • Compliant, assured processes that meet Public Sector Regulation obligations • Full cycle commercial management, ensuring continuity • Contract drafting with understanding of wider commercial drivers • Dynamic and flexible resourcing solution, with ‘surge’ capability

C/C/004 - Outsourcing of procurement and supply chain resourcing advisory service Provision of support to analyse the outsourcing options available across all services, including cloud and commodity provision. Strategy formulation for out-sourcing, or in-sourcing of procurement and supply chain resources to/from a third-party operator. This includes assessment of retained and multi-supply capability.

Features

• Methodology reviews current situation and target operating model design • Support in defining objectives of the procurement/supply chain function • Analysis of the effectiveness of the existing operating model • Undertake a skills assessment of resources required to deliver • Design and modelling of the future state model, service provision • Support to draft service requirements/specifications • Key service criteria identified and agreed • Key service criteria identified and agreed • Can help with identification of supporting Cloud services Drives innovation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Strong public sector consulting / commercial experience • Identifies optimal routes to market and market / supplier analysis • Broad consultancy skill and experience base to draw upon • Assists with outsourcing functions which are non-core to the client

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• Can help you maintain focus on your key services • Can help increase your insight into key considerations for decisions • Flexible access to technical and commercial expertise and market insight

C/C/005 - Procurement and Commercial capability and effectiveness review service Cadence Innova will review and understand your procurement and commercial resources, capability, maturity and effectiveness, and its ability to deliver organisational objectives, including cloud strategy. We will identify risks and issues and compliance with procurement regulations/‘cloud first’ principles. Detailed findings and action plans are produced to deliver on the recommendations Features


• Review includes: strategy, people, processes and technology (including cloud) • We work closely with you and your key stakeholders • Can be combined with an existing Commercial Capability Review • Initial assessment undertaken to inform the review early on • Aligns to corporate and business strategy and overall vision • Informed by Government wide commercial reform and transformation • Cross-sector expertise and knowledge to bring best practices • A proven and tested methodology to accelerate and sustain change • Enables a full review/exploitation of Cloud technologies and solutions

Benefits

• Re-focuses resources and efforts towards more value-add activities • Helps to articulate a more ‘value added’ commercial approach • Delivers measurable and sustainable results – injects innovation • Accelerates/sustains change, works alongside the business/internal team • Ensures alignment with overall business need/strategy • Engages successfully with key internal users and customers • Delivers rapid step change in capabilities and drive cultural change • Raises the profile of the procurement and commercial agenda • Enables full exploitation of Cloud technologies and solutions • Enhances commercial skills to deal with complex commercial challenges

C/C/006 - Procurement structuring and route option service Provision of experienced procurement capability to advise on how best to structure a procurement. Includes; planning, selecting the right procurement route (G-Cloud, OJEU, Framework etc.), development of the strategy, ITT advice, identification of Cloud sourcing opportunities, commercial model selection and support with the running, delivery and award of the procurement.

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Features

• Comprehensive review of all key business needs and requirements • Early assessment delivered in order to shape workplan and strategy • Highly experienced procurement team, including legal and commercial experts • Experts in planning/structuring a procurement, route options and selection • Standard approach, focused on business requirement and your needs • Early stakeholder presentation(s) and engagement • Key documents drafted, ‘socialised’ and agreed with key stakeholders • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Clear report drafted with ‘actionable’ recommendations • Enables full exploitation of Cloud technologies and solutions

Benefits

• Rapid flexible ‘surge’’ capability/intervention to keep you on track • Independent and impartial assessment based on proven approach • Draws on best practice guidance, from experienced professionals • Full experience of Public Procurement Regulations and governance • Provides a firm foundation for the remainder of the project • Highly experienced team, including legal and commercial experts • ‘Cradle to grave’ procurement process management and support • Cost effective way to lower implementation and award risks • Focused intervention to reduce risk and ensure success • More predictable and less risky procurement outcomes

C/C/007 - Commercial consultancy Provision of expert commercial consultancy to advise/lead on commercial strategy; its planning, development, approach and delivery. Reviewing governance, best practice, project management and financial analysis, we focus on the delivery of major commercial/procurement projects, including requirements definition, make or buy decisions, use of Cloud, covering the full end-to-end commercial lifecycle.

Features

• Commercial reviews for; contracts, procurements, outsourcing, governance and commercial strategy

• Commercial assurance and audit reviews • Supplier audits and management • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Negotiation support and strategy advice • Contract drafting and legal advice

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• Risk reviews, cost reduction and benchmarking support • Supply market evaluation and collaboration opportunity assessment • Cloud based delivery where required

Benefits

• One source ‘end to end’ consultancy advice • Experience based advice to deliver tested outcomes • A strong consulting team, including experienced SMEs ensuring VFM • A principle of knowledge transfer to our clients • Legal advisory services to support procurement/commercial consultancy services • Contract drafting, with an understanding of wider commercial drivers • Deep understanding of supply markets and commercial drivers • Enables full exploitation of Cloud technologies, innovations and solutions • Reviews your use of SME’s and develops options for improvement • Drives innovation

C/C/008 - Commercial Options Assessment Provision of commercial support to help clients understand the range of options (insource, outsource, JV) available for delivering services, focusing on cloud solutions first. Reviews current business services, identifying those areas that have; a) the potential to deliver improved service and b) better value for money, under different governance/ownership arrangements. Features

• Outsourcing feasibility assessment. assessing organisational readiness for change • Identification of third-party opportunities for delivering services differently/better • Development of Business case, procurement strategy and route to market • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Key stakeholder engagement and change management, supporting sustainable

services • Outsourced service specification, defining clear service scope for procurement • Outsourcing preparations, ensuring staff, processes and IT are outsourcing-ready • Outsourcing governance design, ensuring clear controls for change • Outsourcing performance requirements, establishing success criteria for service

operations • Soft market testing, analysis and assessment, early market engagement

Benefits

• Clear assessment of organisational maturity for outsourcing • Improved service performance and lower cost from utilising market capability • Extensive business analysis to ensure robust, requirements-led decision making • Improved internal capability and governance ensuring effective supplier

management • Effective analysis creating senior stakeholder/management confidence

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• Identifies exploitation opportunities from Cloud technologies and solutions • Transition planning, establishing interim Target Operating Model requirements • Delivers outcomes that meet OJEU/Government policy and legal requirements. • Includes robust methodologies for evaluation and selection of suppliers. • Flexible access to technical and commercial expertise and market insight.

C/C/009 - Commercial / Procurement organisational contractual risk identification and management This service identifies current procurement pipeline/contracts (including cloud and commodity commitment) and reviews the associated procurement and commercial risks and issues. Mitigation strategies and management plans will be developed, agreed and put in place to manage the risks identified.

Features

• Identify and assess your current portfolio/pipeline of projects • Creation of cloud-based vendor database to baseline current pipeline • Agree with you the risk/issue profile of most concern • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Your stakeholders consulted and engaged in the process • Risks assessed, using best practice methodology • Identification of financial dependencies which impact procurement pipeline • Identification/review of key risks and issues, workshop formatted • Optimises VFM through the delivery of a detailed action plan • Value for money analysis of current contracts/workload pipeline

Benefits

• Anticipation and prevention of common contract issues and risks • Insightful negotiation planning and detailed contractual analysis • Stakeholder engagement in decision making and timely approvals • Cloud procurement expertise, knowledge and experience available • Consistent understanding and insight across the stakeholder group • Credible and robust business plan assumptions and financial forecasting • Detailed ‘actionable’ plan, for minimising/managing risks and issues • Stronger decision making as an intelligent customer • Reduction in costs and increases in benefits • Drives innovation

C/C/010 - Benefits identification and realisation service Provision of expert finance, commercial and procurement resources to review existing capability. Focused on delivering improved benefits realisation of projects, especially Digital / Cloud based projects, this service will look at how you manage benefits realisation at key stages e.g. planning/discovery, business case, procurement and the implementation and delivery stages.

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Features

• Flexible services tailored and proportionate to your needs • Experienced Consultants, with in-depth public sector knowledge • Cash Releasing, non-cash releasing (Time saving) and quality benefits • Benefits identified through interactive workshops and observations • We establish an early baseline to measure against • Best practice benefits model, based on published evidence and experience • Significant Digital and Cloud experience in benefits management • Benefits are phased and linked to delivery of functionality • Production of a benefits tracker to support realisation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Proven and tested methodologies that work • Delivered by experienced public sector consultants • Delivered as standalone, or as part of a business case • Supports completion of Digital excellence benefits cases • Cloud service and benefits realisation experience and knowledge • Interaction with users supports the identification of requirements • Interaction with users supports the wider communications strategy • Sets out a detailed roadmap of changes in working practices • Supports transformation and the delivery of efficiencies and quality improvements • Drives innovation

C/C/011 - Procurement policy review service Drawing on the broad experience of Cadence Innova, we will review your current policies, governance, management reporting and communication against best practice (including the principle of ‘cloud first’), looking for effectiveness and efficiency in your policies and make ‘actionable’ recommendations for improvement.

Features

• Expertise of CCS and Government purchasing practice and policies • Chartered Institute of Procurement & Supply (CIPS) accredited specialists • Early key stakeholder engagement and management • Early initial findings to help focus the project • Procurement process, OJEU, NEC3, Cloud contracting specialists • Procurement strategy, corporate governance, compliance,

management reporting and policy review • Brilliant Basics™: Identifies, builds and strengthens organisations' core

operational practices • Detailed actionable report, with key recommendations

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• Business process re-engineering and business change design experience Benefits

• Value for Money (VfM) and cost-effective solutions • Flexible, tailored and innovative solutions to suit your requirements • Extensive network of highly skilled certified experienced specialists • G-Cloud and DOS framework procurement solutions expertise available • Development of a detailed statement of work, with clear outcomes • Focused engagement, building in regular service reviews with you • Flexible resourcing model to suit your needs • Detailed work packages and statements of work, managed to budget • Flexible support packages available to assist you with implementation • Drives innovation

C/C/012 - Procurement and Commercial risk, payment profile/structures and accounting treatment service Identify risks associated with programmes and review which are to be transferred to the contractor, assessing VFM for making transfers and recommend the contractual treatment. Draft or review the payment profile (including cloud and commodity commitment) and its associated performance and advise on the best accounting treatment option.

Features

• Flexible resourcing, with access to experts in finance and VFM • Financial and VFM assurance reviews • Expertise in risk transfer/management, shared services and outsource operations • Specific experience in large scale complex programmes involving ICT/Digital • G Cloud services expertise, experience and knowledge • Early assessment and options analysis • Strategic workshops and options appraisal analysis • Service level and key performance indicators (SLA & KPI) • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Financial accounting advice

Benefits

• Access to skilled and experienced practitioners • Early assessment, enables rapid shaping of the schedule of work • We can offer a flexible resourcing model • Experience in performance regimes and VFM testing • We can work with, or alongside your in-house team • Finance advice aligned to business objectives and business model • Finance skills and capabilities reflecting business need • Flexible and Agile finance and contract expertise

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C/C/013 - Procurement and Commercial Financial advisory service Provides advice on the procurement, commercial options available at the start of a project. These can include PFI, Lease or Straight Purchase, including impact of Cloud / Commodity pricing and projections. Then guide, advise, coach you on all stages of the process; pre-procurement planning, procurement and commercial issues as required.

Features

• Commercial Strategy advice and support, drives innovation • Specialists in public sector procurement and OJEU processes • Full review service of supplier's bid and their financial standing • Financial & Cost Modelling and review of bidders’ models • Overall ‘Deal’ Management and structuring • Financing options review (PFI, JV, Capital) with optimal route recommended • Exit and Transition management and planning • Contract Drafting and negotiation strategy & execution • Evaluation model review and improvement plan • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Specialists in public sector procurement and OJEU processes • Broad market experience you can draw upon • Experienced in the use and deployment of Cloud based solutions • Review of bids in line with government approvals requirements • End-to-end commercial solution, supporting overall business objectives • Sector specific commercial strategies, leveraging deep industry expertise • Advice on ‘service/credit’ model for managing performance • Delivering significant financial and service benefit to meet business needs • Identifies exploitation opportunities from Cloud technologies and solutions • Flexible resourcing model tailored to suit your business needs

C/D/001 - Procurement Delivery Services Provision of a flexible procurement delivery resourcing model for expert ‘end to end’ procurement support and services using ‘Cloud First’ principles. Includes procurement discovery, RFI, RFQ, Pre- Qualification, ITT/Ads, evaluation, OJEU / other government frameworks, contract negotiations, and award. Capacity available to meet unplanned demand for procurement (surge) capability.

Features

• Flexible, responsive procurement resourcing model tailored to meet your needs • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Full lifecycle, pre-procurement, delivery, contract award and implementation

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• Compliance with procurement regulations, internal governance and approvals processes

• Expert knowledge of OJEU, DOS, G-Cloud and other Framework procurements • Focused on getting your user requirement and definitions correct • Strong stakeholder engagement, building strong internal relationships fast • Assistance with business case development, ITT, RFI, RFQ, contract drafting • Supply market analysis, experienced at supplier engagement and management • Experienced in identifying opportunities for Social Value and SME inclusion

Benefits

• ‘Cloud First’ approach • Procurement experts, delivering the best VFM and compliant solution • Flexible approach, suited to your challenges/needs, scope and capability • Your needs translated into requirements and then into procurement solutions • Cloud procurement specialists IaaS, PaaS and SaaS evaluation and selection • Independent assessment and evaluation of managing service disaggregation • Collaborative procurement negotiated or competitive dialogue, focused on

outcomes • Strong experience of GDS and CCS/Government frameworks • Advice and support to deliver SME/Social Value Act obligations • Can supplement or help transform in-house capacity/capability

C/D/002 - Supplier performance management service This service reviews supplier(s) performance against contract deliverables to identify performance issues, risks, issues and opportunities for improvement. We work with the client and the supplier to improve performance and relationships. We are experts in G-Cloud contracting and can assist with operational delivery and implementation of the improvement plan.

Features

• Identifies current supplier(s) performance and contract deliverables • Reviews contract and KPI’s for deliverability, tests with key users • Works in collaboration with suppliers, drives innovation • Assesses risks and issues with current performance • Reviews current service, contract and relationship approach • Reviews approach to supplier led innovation and incentives • Significant expertise available in G Cloud and Digital supplier contracting • Assesses current supplier information management and reporting • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Produces a detailed ‘actionable’ report with key recommendations for action

Benefits

• Enhanced supplier performance and risk management • Delivered by experienced public sector consultants

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• Improved contract management and VFM • Create more collaborative supplier relationships • Additional value (service, cost and risk) beyond that originally contracted • Experts in Cloud based contracts, services and solutions • Improved alignment between policy, service area, and the supply market • Stimulate and reward improved supplier led innovation • Encourages additional ‘supplier led’ social value innovations • On-going assistance available for implementation and contract management

C/D/003 - Stakeholder and Customer Relationship Management service This service reviews your existing stakeholder mapping and customer relationships. Using a series of Industry best practice tools, we will analyse the current position, including the impact of cloud / commodity services and make detailed recommendations, producing an action plan for improvement. Provide advice and support to implement the plan.

Features

• Identifies your existing stakeholder mapping and influencing practice in place • Reviews the strengths and weaknesses of your current approach • Early ‘initial findings’ report, helps shape the project early on • Delivered by experienced public sector consultants • Strong engagement with your key stakeholders/groups • Detailed report, with key findings and recommendations • Best practice models deployed and evidenced to support the review • Identifies communications strategies and options re: intranet and discussion forums • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Delivered by experienced public sector consultants • Assists you in managing culture and ways of working changes/shifts • Gives an independent assessment and a structured approach to improvement • Can encompass narrow internal audiences, through to complex stakeholder groups • Assists your team in establishing a robust change agent network • Early user engagement supports the lowering of resistance to change • Can help you make the transformation programme understandable to staff • Can help you establish early ‘winning alliances’ (critical partners/ influencers) • Detailed knowledge of Cloud solutions and options • We can provide flexible assistance with delivery and project management

C/D/004 - Bid Review and Advisory Service Providing expert commercial, financial and sales advice to your team on their bid. Specifically focusing on the financial models, sales/bid presentations, clarifications and negotiation processes. Advising on the commercial strategy and any Cloud based solutions available during the course of a major bid, to maximise its

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opportunity for success.

Features

• Bid management review and advisory service, supporting your team • Full 360 review of your bid, its strategy and assumptions • Detailed advice on draft questions/responses and final bid review • Detailed G-Cloud and DOS expertise, from its earliest iterations • Vast experience in evaluating bids and drafting ITT questions • Broad market experience you can draw upon • Independent assurance review, ensures bid is compliant and high quality • Access to expert finance support in structuring and compiling bid • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Optimise your bid, maximising your chance of success • Full independent “Red Team” review from experienced practitioners • Specialists in public sector procurements and OJEU processes • Ensure bid is compliant and has covered all key information • Compliant with regulations and requirements to minimise risk • Flexible, can integrate with, and support, your internal bid team

C/D/005 - Bespoke contract drafting service Providing professional commercial contract drafting support and advisory services to develop bespoke contract terms and conditions (includes contracts for Cloud based solutions and services), that are specific to meet your requirements. This service looks at terms and conditions that are not met by standard terms and conditions of contracts.

Features

• Full contract drafting service, designed to ensure value for money • Advisory service delivered by experienced and expert commercial professionals • Clear statement of work, developed to deliver to timescale • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Focused on the complex/bespoke nature of the contract requirement • Best Practice models and tools used to meet requirement • Encompasses full performance management and exit options/strategies • All commercial and contractual advice meets legal requirements • Identifies risk mitigation/cost reduction opportunities and service lifecycle • Meets all regulatory and internal/external governance requirements

Benefits

• Full life-cycle contract drafting service • Access to experienced and expert commercial professional

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• Experience and detailed knowledge of G-Cloud and DOS contracting • Access to deep knowledge of public sector contracting • Strong focus on stakeholder engagement and involvement • Flexible resourcing model, designed to deliver VFM • Optional contract management service, provides an end to end solution

C/D/006 - RFI, RFQ, ITT, pre-qualification, gateway review service Procurement and commercial support for the development of: RFI’s, RFQ’s, ITT’s, Pre-Qualification criteria and supplier questionnaires, including Cloud sourcing options. This is combined with a professional Gateway Review Service, available at any stage of the process, to ensure that the procurement/project remains fit for purpose/in line with expected business benefits.

Features

• Access to experienced and expert public sector consultancy support • End to end procurement planning and tender consultancy services • Development of clear sourcing strategies • Flexible resourcing model to support operational needs • Can work as part of your in-house team • Support for RFI’s, RFQ’s, ITT’s, Pre-Qualification criteria and supplier questionnaires • Procurement strategies for selection and award of contracts • Procurement tendering template creation and training • Digital procurement transformation, strong GDS, DOS and G-Cloud expertise • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Access to flexible resourcing model for ‘surge’ capacity • Procurements delivered on time, professional, quick, efficient, compliant • Procurement strategies with clear milestones, outcomes and objectives • Strong user engagement and involvement to ensure user ‘buy in’ • Strong ‘gateway’ review experience to give assurance to SRO’s • MCIPS qualified procurement professionals, with deep public sector experience • Strong experience in CCS frameworks, GDS, DOS and G-Cloud contracting • Quality procurement templates to support and reinforce knowledge transfer • Access to high quality tender writing and tender management services

C/D/007 - Commercialising assets and services Service Provision of expert commercial support to help you understand your options for commercialising any owned assets or service (including cloud-based services) that are currently provided. This service focuses on identifying opportunities for you to generate additional value from the asset/service via a different commercial approach.

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Features

• Experienced commercial Consultants, with in-depth public sector knowledge • Experts in Digital and Cloud based solutions/opportunities • Early analysis of opportunities to influence and inform future strategy • Undertake early market engagement, to assess market interest • Detailed findings and recommendations produced from analysis • Engagement with your stakeholders to understand opportunities/appetite for

change • Identify main aims, objectives, outputs, success criteria and measures • Benefits realisation strategy/plan and ownership, target benefit realisation dates • Experienced in Cloud commercial IP challenges/opportunities • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Access to knowledgeable and experienced commercial resources • Accelerate projects and in-house experience and knowledge • Strong key stakeholder engagement and communication • Early analysis sets up the project plan going forward • Experienced in Cloud-based solutions and IP issues re: Cloud contracts • Consistent understanding of project deliverables and ‘value add’ activities • Defined documented process, refined assessment model, focused on VFM • Achieve expected financial savings, identify and manage risks and expectations • Can work with your in-house team, supporting skills transfer • Dedicated commercial project team, that understand problems,

relevant solution development

C/D/008 - Strategic Sourcing and Category Management efficiencies service Review of your current strategic sourcing and category management approach including; spend analysis (including cloud and commodity commitment) your strategy, supplier analysis and processes. Focused on opportunities for improved VFM and efficiency and effectiveness in all areas of; strategy, capability, planning and approach and delivery.

Features

• Access to expert procurement consultants, with extensive sourcing knowledge • Experience in category management/strategic sourcing techniques and practice • Early findings report produced to shape and refine the project • Detailed spend analysis to understand where/how money is spent • Market/supply portfolio analysis of suppliers and risk/VFM analysis • Your key stakeholders engaged and involved in the analysis • Full review of current category/sourcing processes and capability • Identify opportunities for better use of Cloud based sourcing solutions • Support available to develop a compelling business case for change/investment • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

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practices

Benefits

• Identification of added VFM opportunities and a plan to deliver • Identifies exploitation opportunities from Cloud technologies and solutions • Understanding of the capability needed and a clear development plan • More effective key stakeholder engagement and involvement identifying VFM

opportunities • Much better detailed understanding of spend and key suppliers • Cost savings opportunities through better use of cloud-based services • Cost savings through a more focused approach to spend management • Detailed action plan with clear milestones and actions to deliver • Aligning work package delivery to organisational capacity • Leveraging your buying power to lower costs and improve services

C/D/009 - Capital and operational expenditure/budget management service Reviews the in-house capability to manage capital and operational budgets including cloud and commodity commitment. This includes commodity / ‘pay as you go’ commitment modelling for effective use of cloud services, including best mix of short, intermediate and long-term pricing plans. Provides support to deliver budget management improvements.

Features

• Access to experienced and knowledgeable financial expertise • Analytical assurance of capital and operational finance portfolio • Review of your current capability and processes • Early initial report and assessment to guide client/project • Report detailing key findings and improvement opportunities and plan • Deliverability assessment – support required to deliver changes needed • Delivery support available, can work alongside your internal team • Expert knowledge of Cloud based service solutions • Drives innovation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Efficiency and effectiveness assessment identifies potential improvement opportunities

• Efficiency savings through work package development • Value for money review and assurance • Strategic alignment with business objectives • Changing behaviours through maturing approach to options development • Identification of most cost effective budget management systems • Identification of most cost effective budget management processes • Assurance of both planned and in-flight capital programmes

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• Aligning work package delivery to organisational capacity • Flexible resourcing model - tailored to your business needs

C/D/010 - Insourcing and Outsourcing service Support to develop and implement a commercial strategy for either the in-sourcing or the outsourcing of a service to a third-party operator, including cloud-based outsourcing options. Providing experienced commercial resources to help the client design, manage and deliver the programme of work to achieve an effective and successful in-sourcing/outsourcing outcome.

Features

• Access to experienced and knowledgeable commercial resources • Robust outsourcing assessment methodology • Early assessment of opportunities, risks and issues to guide project • Commercial outsourcing/in-sourcing review and planning assurance • Commercial review of existing outsourcing contracts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Drafting of service credit mechanism and identification of potential opportunities • Review of governance structures and performance management structure • Production of the commercial strategy and procurement route • Transition planning for transferring outsourcing arrangements

Benefits

• Access to expert resources who can accelerate delivery • Structured recommendations and clear strategic direction • Strengthening of service management and governance structures for outsourcing

oversight • Full and detailed analysis of options, risks and issues • Commercial assurance of outsourcing strategy and approach • Exploitation of supply market opportunities and benchmark data • Identification of options for contract extension negotiations/service transitions • Optimised investments in outsourcing provision delivering

measurable outcomes/improvements • Effective stakeholder engagement increases buy-in to strategy/changes • Optional on-going advice/support to deliver changes and project plans

C/D/011 - Commercial Change management service Cadence Innova’s Commercial Change Management service provides a review of the current commercial situation and advises on improvements to achieve successful business outcomes. It also provides a commercial change function, including understanding how to vary and change commodity and cloud-based contracts to meet changing requirements.

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Features


• Structured change management approach and methodology • Delivery of a ‘readiness assessment’ and prepare organisations for change • Identify, case for change, key change leaders and VFM opportunities • Production of an early assessment to inform the project scope • Training provided to support change activities involving Digital/Cloud solutions • Existing change/Agile methodology reviewed and assessed against best practice • Improvement opportunities assessed and detailed – with an improvement plan • Ongoing monitoring of the change process and execution • Hands on expertise available to support/deliver the change plan

Benefits

• Ensures the day-to-day running of business is not affected • Experience of moving to Cloud based services and options assessment • Improved employee buy-in, engaging them throughout the change process • Strong key stakeholder engagement and involvement • Clear identification of VFM benefits • The time required to implement change can be reduced • Risks associated with change better managed and minimised • Access to expert advice and flexible delivery resource • Can work alongside/support your in-house team • Ongoing monitoring of change implementation

C/D/012 - Contract management service Provision of expert commercial advice on the management of a contract(s) including cloud contracts. Undertaking analysis, understanding business needs and the contract structure to meet this need. Identifying actions and any Cloud/Digital adoption opportunities available, ensuring that the contract is managed effectively and meets the needs of the client.

Features

• Expert contract management service designed to ensure value for money • Flexible resourcing model providing ‘surge’ contract management capacity • Early engagement with key stakeholders to review/understand business need • Contract management service provides an end to end solution • Encompasses performance management and Digital/Cloud contracting expertise • All commercial and contractual advice meets legal requirements • Health check for existing cloud contracts with actionable report • Identifies cost reductions and potential service enhancements • Takes multiple stakeholder viewpoints, recommends interventions to deliver business

need • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

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practices

Benefits

• Provides instant expert advice and solutions for managing contracts • Identifies optimal contract change to save money and improve quality • Complies with all legal and regulatory requirements • Includes robust methodologies for assessing value and risk • Flexible access to technical and commercial expertise and market insight • Reduces reliance on internal commercial and procurement resources • Enables clients to safely maximise use of innovative SME market • We understand CCS, DOS and G-Cloud frameworks and commercial contracts • Offers shared learning and faster development from assessing peer procurements • Enhances, not replaces, the “contract management” function within organisations

C/D/013 - Supplier strategic relationship management (SRM) service The Cadence Innova Supplier Relationship Management Service (SRM) provides experienced commercial resources to improve capability and capacity to reduce risk, improve performance and create value. By reviewing strategic suppliers (including cloud software / service suppliers), this service will identify how best to position suppliers and negotiate to maximise value.

Features

• Access to experienced and skilled SRM expertise and knowledge • Extensive experience with Cloud and Digital suppliers • Experts in CCS/Government frameworks, DOS, G-Cloud contracts • Spend analysis conducted and report produced - identifies strategic suppliers • Procurement portfolio analysis done to identify key spend areas • Existing capability and capacity assessed, using tested benchmarks • Your key stakeholders identified and engaged in the project • Action plan that identifies key VFM opportunities and supplier risk • Expert and flexible professional support available to deliver on plan • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Compliance with Government and organisational procurement policy • Identifies exploitation opportunities from Cloud technologies and solutions • Corporate key supplier risk profiling and mitigations identified • Performance management issues identified and solutions developed • VFM opportunities and supplier risk profiling report produced • SME and Social Value opportunities identified • Dependency risk reporting (spend as a proportion of supplier's turnover) • Full supplier spend visibility and spend distribution (Pareto) analysis • Spend mapping rules developed (multiple categories per supplier) • Flexible resource model available to support ‘surge’ capacity needs

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C/D/014 - Contract dispute resolution service Providing expert commercial support in managing contracts where a dispute has arisen (including Cloud contracts). Includes problem and risks / issues diagnosis and potential solutions. We will assist you with mitigation strategies and negotiating options, providing support to help you manage and resolve the dispute effectively and prevent any recurrence.

Features

• Access to expert commercial resource to manage a ‘problem’ contract • Early Root Cause Analysis, problem identification and problem diagnosis • Contract support for adoption of Cloud solutions and disaggregation options • Engagement with key stakeholders to understand the issues and risks • Develop options and mitigations and understand the supplier position • Engagement with supply side to identify their issues/potential solutions • Develop initial findings and options for the client, informs actions • Delivery of support to take forwards the preferred option(s) • Brilliant Basics™: Identifies, builds and strengthens organisations’ core operational

practices • Exit and Transition planning, negotiation, execution and deal re-structuring Benefits • Access to experienced commercial support via a flexible resourcing model • Detailed experience of CCS frameworks, DOS and G-Cloud contracting • Expert support available for urgent ‘Surge’ capacity needs • Commercial strategies aligned to desired business outcomes • Contractual exit regimes that ensure successful exit and disaggregation • Extensive Public Sector experience supporting a range of supplier environments • Effective strategy and preparation for transition to Cloud based services • Clear and achievable exit roadmaps and timescales • Structured approaches that minimise operational and contractual risk • Significant experience of managing and resolving complex supplier disputes

C/O/001 - Procurement as a Service Cloud portal, enabling the commissioning of a flexible procurement resourcing model for ‘end to end’ procurement services. Services include: Discovery, RFI’s, RFQ, Pre-Qualification, ITT, evaluation, OJEU / other government frameworks, contracting and award. Capacity to meet unplanned demand for procurement capability (surge/burst capacity) and online access to support and advice.

Features

• Ability to commission procurement work packages via cloud portal • Access to expert, experienced procurement and commercial capability • Tried and tested flexible, responsive procurement resourcing model • Best practice procurement capability, deployed rapidly within your organisation

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• Expert knowledge of OJEU, DOS, G-Cloud and other Framework procurements • Strong stakeholder engagement/management, building internal relationships • Online access to procurement support and advice • Full lifecycle: pre-procurement, procurement delivery, contract award and

implementation • Structured, tested methodology and process that drives cost reductions • Evaluation model design, criteria; weightings, scoring and reports

Benefits

• Cloud procurement and solutions specialists • Delivers value for money • Customised approach, suited to clients needs, scope and capability • Experienced at working alongside internal procurement and legal teams • Needs translated into requirements then creative cloud procurement solutions • Advice and support to deliver SME/ Social Value Act obligations • Advice informed through deep industry and public sector experience • Quality documentation, aligned to government policy/public sector best practice • Full audit trail of documentation • Supplement to, or transformation of in-house capacity and capability

Digital Services D/C/001 - Digital Services Readiness Review Service Implementing cloud-based Digital Services requires a change to the way you approach technology and the way your organisation is set-up to adopt new Digital thinking. Our readiness review will help you understand how well your organisation is set-up to deliver digital services and recommend the changes you need to make.

Features

• Puts customer/user at heart of solution • Assesses the readiness of your organisation for Digital services • Delivers a clear action plan to improve your digital delivery • Aligns people, culture, governance throughout your business to Digital Thinking • Identifies and aligns your digital services to your Business Strategy • Uses our experienced experts in Digital and Digital culture change • Assesses the business alignment to Digital Services (operating model) • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Identifies cloud opportunities and approaches for delivery

Benefits

• Reduced digital delivery risk • Demonstrably aligns your digital services to your business strategy • Improved governance and decision making around digital services • Digital thinking embedded into all parts of the organisation

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• Improves understanding of Digital Services at board level • Wins hearts and minds of your organisation to Digital working • Customer first thinking delivered • Improves digital services outcomes • Aligns with key policies

D/C/002 - Digital Services Culture Change Service A Digital organisation is more than just cloud and IT. You must change the culture across the organisation to become a Digital organisation, with customers/users at the heart of everything you do. Our review assesses your level of Digital Culture and delivers ways to embed Digital across your organisation.

Features


• Creates a Digital culture from ground level to the board • Delivers customer first thinking into everything you do • Culture change reduces delivery risk through closer business working • Customers genuinely contribute to what you do • Experienced Digital experts working to change your culture • Encourages innovation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Identifies cloud opportunities and approaches for culture change

Benefits

• Reduced digital delivery risk • Demonstrably aligned digital services to your business strategy • Improved governance and decision making around digital services • Digital thinking embedded into all parts of the organisation • Improves understanding of Digital Services at board level • Wins hearts and minds of your organisation to Digital working • Customer first thinking delivered • Improves digital services outcomes • Aligns with key policies

D/C/003 - Digital Services Governance Service Getting Digital right is not easy. Understanding how to govern all your Digital activity is key. Digital is about business change, not just cloud-based IT. Our Governance service will look at your Digital governance and recommend and implement ways to embed Digital thinking at every stage of your governance processes.

Features

• Understanding of criticality of digital in any solution • Current governance structures analysed

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• Target governance structure designed and agreed • Includes GDS and CO spend controls and assessments • New governance structure implemented • Governance structure and processes bedded down • End-to-end decision making processes documented • All governance groups terms of reference documented and agreed • Delivered by experienced Digital experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practice

Benefits

• Lower delivery risk of Digital services • Improved evidence-based decision making • Aligned decision making with IT and Business • Improved investment decision making • Ensure adherence with key policies

D/C/004 - Digital Strategy Service To make your organisation truly Digital you must have an effective strategy that demonstrably enables and delivers your business objectives. Digital Strategies are often focused on the technology and agile. Our service will assess your existing strategic position and deliver the new strategy to meet cloud-based objectives and user needs.

Features

• Customers/users at heart of any solution • Clearly articulated Digital Strategy documented and agreed • Digital strategy aligned to business and IT strategies • Clear roadmap of digital activity over strategic period • Delivered by experienced Digital strategists • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational


Benefits

• Digital Culture and thinking applied to everything you do • Reduces digital delivery risk • Improves understanding of Digital and its meaning to your organisation • Improved governance and decision making around digital services • Digital thinking embedded into all parts of the organisation • Improves understanding of Digital Services at board level • Wins hearts and minds of your organisation to Digital working • Customer first thinking delivered • Improves digital services outcomes • Staff engagement

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D/C/005 - Digital Training Service Getting the best out of Digital requires well trained people. We can undertake a Digital training review to assess your skills, capabilities and existing training approach and implement a training programme and training improvements for your whole organisation. Enabling you to put Digital and cloud thinking into everything you do.

Features

• Skills and capabilities assessment in line with government capability model • New processes and governance for training • Training material produced and agreed • Training and development planning completed • Uses our experienced Digital training expert • Training goals documented and communicated • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Identifies cloud opportunities and approaches for delivery G-Cloud

Benefits

• Digitally trained resource lowers delivery risk • Improved understanding of customer first and digital concept • Right capabilities to support sustainable digital delivery • Improved motivation from trained resources • Improves resource efficiency and effectiveness

D/C/006 - Digital operating model Service Embracing a digital approach is part of business transformation and at the heart of everything you do. Understanding your Digital Operating Model is key. Our service assesses your current Digital Operating Model and implements the improvements and changes needed to ensure Digital and cloud are central to your organisation.

Features

• Existing digital operating model assessed and improvements recommended • New operating model identified, documented and agreed • Clear governance arrangements in place • All changes to people, processes, tools identified, documented and implemented • Operating model embedded into wider business operating model • Operating model aligned to deliver strategic outcomes for business • Aligned to IT strategy and IT operating model • Uses our experienced Digital resources to design and deliver • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

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• Identifies cloud opportunities and approaches for delivery

Benefits

• Reduced Digital delivery risk • Clear and improved decision making and governance • Better investment decision making • Improved alignment between Digital, the Business and IT • Fully documented processes • Improved performance management and KPIs • Full use of cloud-based solution

D/C/007 - Digital content strategy Service Getting the right content is critical for the realisation of your Digital Strategy. Digital content is not just about website content, its also ensuring you have a consistent message across all channels. Our service assesses your existing content strategy and creates a new strategy to improve or deliver your strategic goals.

Features

• Current approach to content assessed • Current content analysed • Content aligned to Digital strategic outcomes • New content strategy documented and agreed • Content strategy aligned to Digital, IT and Business strategies • Content strategy aligned to wider channel and comms strategies • Content improvement (creation) roadmap • Delivered by experienced Digital Content experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational


Benefits

• Improved digital outcomes • Lower digital delivery risk • Consistent content and messaging across all Digital services • Improved customer satisfaction • Improved customer take-up of Digital Services • Range of cloud-based solutions assessed • Adherence to key emerging policies

D/C/008 - Data Quality Service Data is at the heart of everything you do. Good data delivers significant strategic business benefits, bad data drives costs and poor customer experience. Our Data quality service looks at your data to assess its quality and your data quality

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governance and processes to make the changes you need.

Features

• Data analysed for quality • Data quality measures (KPIs) and reporting • Governance for data quality and data usage in cloud • Data quality processes documented and agreed • Embedded data quality and cloud thinking into organisation • Data quality issue remediation • Data quality issue prevention • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud based approaches and implementation

Benefits

• Improved data quality • Lower costs of operations (less re-work) • Improved customer service • Reduced costs of service management • Improved business intelligence • Improved decision making and governance

D/C/009 - Data Governance Service Getting Data right is not easy. Understanding how to govern all your Data activity is key. Data is key to your business, not just IT. Our Governance service will look at your Data governance and implement ways to embed data thinking at every stage of your governance processes.

Features

• Current governance structures analysed • Target governance structure designed and agreed • New governance structure implemented • Governance structure and processes bedded down • End-to-end decision making processes documented • All governance groups terms of reference documented and agreed • Delivered by experienced Data Governance and cloud experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud based approach and implementation

Benefits

• Lower delivery risk of services • Improved decision making • Aligned decision making with IT, Digital and Business

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• Improved investment decision making

D/C/010 - Data Strategy Service Data is a key enabler to delivering your business vision. Having a clear data strategy that demonstrably enables and delivers your business objectives is critical. Our service will assess your existing strategy and create a new strategy to deliver your strategic goals and maximise the business benefits from your data.

Features

• Clearly articulated Data Strategy documented and agreed • Data strategy aligned to business and IT and cloud strategies • Clear roadmap of data activity over strategic period • Delivered by experienced Data and cloud strategists • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud-based approach and implementation at the heart

Benefits

• Reduced business risk through clear strategic data direction • Aligns to IT, Digital and Business strategies • Lowers risk of IT and Digital delivery • Provides the framework and foundations for a Data driven business • Supports longer term investment decisions and thinking

D/C/012 - Application Lifecycle Service Understanding your applications estate is a big challenge. The Applications Lifecycle service closes the IT - business gap by restoring business ownership and engagement on applications. The process provides an easy to understand business language, that helps teams work more closely together while enabling clearer governance and decision making.

Features

• All business applications identified and documented • All business applications with business owners • All applications total cost of ownership • Board level dashboards for application estate • Plain English terminology, not technology speak • Easy to understand, simple to implement • Uses experienced apps lifecycle experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud-based approach and implementation

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• Covers cloud applications

Benefits

• Improves investment decision making • Closer working with business • Business led IT • Clear roadmaps for each application • Delivers application consolidation • Lowers cost of legacy estate • Delivers clear understanding of IT estate at board level • Enables strategic alignment of legacy estate • Enables de-duplication of application estate • Lowers total cost of ownership

D/C/013 - Cloud Readiness Review – People & Process Service Moving technology to the cloud is not just about moving your systems and applications. You will also need to ensure your processes and culture is changed to match the new approach. Our readiness review will assess your people capabilities and processes and recommend areas for improvement.

Features

• People skills analysed, documented and development plans created • Processes analysed, document and new processes created • Service Management impacts and improvements identified • Reporting and management information needs assessed • Governance processes analysed and improved • Uses experienced cloud experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

G-Cloud Benefits

• Lower risk of migration issues • Lower cost of cloud implementation • Increased stability of cloud estate post migration • People upskilled and higher performance • Higher visibility and transparency of cloud cost controls • Lower total cost of ownership and improved ROI

D/C/014 - Cloud Readiness Review – Technology Service Understanding your technology and its suitability to migrate to the cloud is key to a successful migration. Not all technology can be migrated efficiently and some may need to be retired or modernised beforehand. Our readiness review assesses your technology so you know what challenges you face.

Features

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• All technology assessed for cloud migration • Each application categorised as retire, merge, update, cloud ready • Technology changes for cloud identified and costed • Portfolio of change created and agreed • Uses experienced cloud technology experts • Technology transformation activity planned • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

G-Cloud Benefits

• Lowers migration risk • Removes wasted effort of inappropriate migrations • Provides clear opportunity for strategic assessment of technology roadmap • Improved business visibility of cloud benefits • Lowers impact of migration on business • Improved technology decision making through improved evidence • Reduces availability downtime risk • Lowers TCO and improves ROI

D/C/015 - IT Governance Service Getting IT right is not easy. Understanding how to govern your IT activity is key to effective decision making. Our Governance service will look at your IT governance and implement ways to optimise IT decision making and investments to ensure you have the strategic outcomes for your organisation.

Features

• Customers are at heart of any governance solution • Current governance structures analysed • Target governance structure designed and agreed • New governance structure implemented • Governance structure and processes bedded down • End-to-end decision making processes documented • All governance groups terms of reference documented and agreed • Delivered by experienced IT Governance experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud governance and cloud thinking

Benefits

• Informed decision making • Lower delivery risk of services • Improved decision making • Aligned decision making with Data, Digital and Business • Improved investment decision making

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D/C/016 - IT Operating Model Service As IT changes to respond to the strategic cloud and digital needs of your business, your IT operating model must keep pace. Our service assesses your current operating model for IT and implements improvements and changes needed to ensure that your IT can meet the strategic needs of the organisation.

Features

• Existing IT operating model assessed and improvements recommended • New operating model identified, documented and agreed • Clear governance arrangements in place • All changes to people, processes, tools identified, documented and implemented • Incorporates desired standards – e.g. ITIL • Operating model aligned to deliver strategic outcomes for business • Aligned to IT, Digital, Data and Business strategy. • Uses our experienced IT resources to design and deliver • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud implementation impacted and embedded into processes

Benefits

• Reduced IT delivery risk • Clear and improved decision making and governance • Better investment decision making • Improved alignment between Digital, Business and IT • Fully documented processes • Improved performance management and KPIs • Adherence to emerging policies Innovation at heart of any solution

D/C/017 - IT Project / Programme Recovery – Service IT projects and programmes often run into issues. Our service will help you understand what the underlying root causes of your programme or project issues are and work with you to take the necessary steps to get your programmes and projects back on track.

Features

• Projects and programmes reviewed • Root cause of issues identified, documented and agreed • Remediation plans identified, documented and agreed • All suppliers and stakeholders engaged • Full project / programme review report provided • Uses experienced project / programme recovery and cloud experts • Excellent track record of successful recovery • Close down service where required

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• Covers cloud, technology, project, commercial, governance and finance aspects • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Successful delivery of project or programme • Lower risk of litigation or contract failure • Costs of project failure avoided • Costs of project restart and rework minimised • Improves supplier relationships • Minimises impact on ROI and realises original benefits • Innovation identified

D/C/018 - IT Restructuring and Reorganisation Service Changing your IT organisation and capabilities to deliver your IT strategy is key to realising your overall business vision. Our service will work with you to design, plan and implement the restructuring and reorganisation of your IT organisation to ensure it is set-up to deliver your strategic outcomes.

Features

• Solution linked to overall vision and cloud approach • Capability analysis for your IT organisation • 'As-is' and 'to-be' models identified and documented • Aligned to ITIL or agile approaches as required • Organisational change planned and implemented • Resource skills (including cloud) analysed and gap analysis documented • Resource roles and development plans documented • Covers all HR aspects including job recompetes, resource exits, TUPE • Aligns to IT, cloud and Business strategies • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises restructuring costs • Lowers migration risk and costs • Provides optimum capability to meet strategic needs • Improves organisation performance • Ensures all staff have the right skills • Clear roles and responsibilities in the org • Improves flexibility and agility of org • Aligns to current best practice • Lowers TCO of IT organisation • Innovation recognised

D/C/019 - Artificial Intelligence service

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AI is here and is mature enough to add real value to your services. Understanding how AI plays a role in your strategic vision is key. We can help you understand AI, what products and services are available and how you can integrate AI into your IT and Digital strategy.

Features

• Clear analysis of AI cloud-based and non cloud-based technology • AI opportunities for your business identified • AI business case documented • IT strategy analysed and updated for AI in cloud • Cloud technology assessment and options • Uses experienced AI experts • Proof of concept identified and delivered • Customers engaged for pilot testing • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Lowers risk of AI adoption • AI generates improved customer service • Board level understanding of AI and opportunities • Technology piloted before wide scale adoption • Improves ROI of IT and Digital • Improved customer service leading to increased service take-up • Lower operational costs through improved customer experience • Increased business intelligence leading to improved decision making

D/C/020 - Solution options analysis and recommendation service There are many technologies and methods to implement solutions. Our service helps you understand what your options are at all levels and provides evidence and supporting recommendations to support your decision making process. This can be a standalone piece of work or as part of your larger business case activity.

Features

• Cloud and non-cloud solution option generation and analysis • Documented options with evidence • Solution recommendations based upon evidence • Standalone options analysis, or as part of business case • Stakeholders fully engaged • Covers technical, cloud and non-technical aspects of options • Uses experienced options analysis experts • Aligns to IT, Cloud and Digital Strategies • Aligns to Business Strategy • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

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Benefits

• Improved solution outcomes • Lowers technology risk • Lowers delivery risk • Improves governance of technology decisions • Improves ROI through improved investment decisions • Improves planning horizon and technology roadmap • Reduces diversification of technology • Improves time to market for solutions and services • Compliant solutions to GDS best practice

D/C/021 - IT Strategy Service IT strategy is critical to show how your IT demonstrably enables and delivers your business vision and outcomes and ensures you have an adequate roadmap and vision to base investment decisions on. Our service will assess your existing strategy and create the strategy needed to deliver your business objectives.

Features

• Customers at heart of strategy • Clearly articulated IT Strategy, documented and agreed • IT strategy aligned to business, data and digital strategies • Demonstrably aligned to deliver business outcomes • Full end-to-end link from business objectives to tech decisions • Clear roadmap of IT and cloud activity over strategic period • Delivered by experienced IT and cloud strategists • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud first strategy approach

Benefits

• Reduced business risk through clear strategic data direction • Aligns to Data, Digital and Business strategies • Lowers risk of IT and Digital delivery • Demonstrably delivers business outcomes – IT as an enabler • Supports longer term investment decisions and thinking • Reduces TCO of IT estate • Improves investment decision making • Clear 5-year programme of IT change – business certainty • Aligns to GDS best practice – lowers compliance risk

D/C/022 - IT Business Case, cost benefit and options analysis Service Business cases are the foundations of good decision making. Our service can help you improve both your business case processes and approach, as well as helping you with specific business cases. When important decisions are needed, our service

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will help you get the case right.

Features

• Clearly articulated and evidenced business case • Greenbook cases if needed, lighter weight cases available • Strategic, outline and full business cases • Agile business cases for digital • Cloud business cases for your business • Business case review processes • Business case governance • Stakeholder engagement • Uses experienced business case experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Improved investment decision making • Lowers delivery risk and cost • Improves stakeholder buy-in • Clear audit and evidence trail for all decisions • Aligns to IT, Data, Digital and business strategies • Clear affordability and benefits case to improve ROI

D/C/023 - General IT Consultancy Sometimes you just need some help with a problem you have identified and sometimes you need help identifying the problem. Our IT consultancy service is designed to flex around your specific needs and can help you with general IT problems and issues that crop up from time to time.

Features

• Flexible option for IT / cloud consultancy • Problem identification and solution • Agile approach • Technology agnostic – any technology catered for • Covers technology, cloud and organisation consultancy • Uses experienced IT and cloud consultancy experts • Cloud specialism • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Cost effective route to problem identification and resolution • Great ROI • Quick engagement and delivery

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• Improves in-house capabilities through up-skilling as standard

D/C/024 - Technical Analysis Service Technology changes at a fast pace and keeping up with it can be difficult. Our analysis service can be called upon to support you through a range of technology challenges from specific technical issues (bugs etc) through to wider assessments of technology choice and utilisation.

Features

• Technology and cloud focused consultancy • Problem analysis and resolution • Strategic cloud technology options analysis • Tactical cloud technology options analysis • Uses experienced technology and cloud experts • Technology agnostic with expertise in open standards and open source • Aligned to your IT strategy and business vision • Provision of technology roadmaps and technology version direction • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Flexible service to support your technology needs • Expertise in a wide range of technology lowers risk • Fully understands the business benefits of IT and business ownership • Lowers risk of IT change • Improves IT performance • Upskills in-house IT resources

D/C/025 - Economic Analysis Service IT investment cycles don’t often align with business financial cycles. Understanding the economics of IT is critical if the right investments are to be made at the right time. With organisations stuck with excessive legacy costs and difficult financial positions, we can help you understand your IT finances.

Features

• Total cost of ownership for IT, cloud, apps estate • IT and cloud investment identification and profiling • Financial analysis of IT/cloud options and business cases • Economic analysis of IT/cloud estate and benefits • Benefits realisation planning and implementation • Governance and economic analysis • IT financial planning • IT Budget management • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Uses experienced IT economic and cloud analysis experts

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Benefits

• Improved budget controls and spend controls • Smoother IT investment profiles, aligned to business cycles • Lower cost of ownership of IT • Improved benefit realisation and tracking • Improves IT performance • Longer financial planning horizon achievable • Improved investment decision making • Clear affordability options to improve decision making

D/C/026 - Operational Analysis Service Are your IT operations as efficient and effective as they could be? Can they support your strategic needs and the new ways cloud technology / Digital operates? We will work with you to ensure your operations are analysed and aligned to your strategic needs and recommend the improvements you need.

Features

• IT/cloud operations analysed, documented and agreed (as-is) • IT/cloud operation improvements identified, documented and agreed • IT/cloud operation improvements planned and implemented • In-house resources up-skilled • Uses experienced IT/cloud operations experts • Process documented and agreed • Governance documented and agreed • Communication strategy identified and implemented • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Reporting and performance documented and agreed

Benefits

• Improved in-house resource skills • Lower cost of operations through improved efficiency • Improved business outcomes through improved effectiveness • Improved governance and visibility of performance • Lower incident and problem levels with faster resolution • Higher service performance • Operations optimised for digital and cloud reducing delivery risk

D/D/001 - Digital Services - Service Design Service design is a critical stage in your strategic digital transformation. Getting cloud services designed correctly and ensuring each service is part of a coherent service suite is critical to delivering your Digital strategic goals. We will work with you to design the services you need to realise your vision.

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Features

• Individual digital services identified and designed • Design driven by user research and user need • Agile methodology used to develop minimum viable product (MVP) • Customers/users engaged in service design process • Delivered by our experienced Digital Service design experts • Fully documented service designs • Consistent approach to service design across service portfolio • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational


Benefits

• Reduces risk of Digital implementation • Improved ‘customer first’ services • GDS compliant services • Consistency of services across the business • Improved service design, leading to increase customer satisfaction • Improved service design, leading to increased take-up • Business aligned to digital services, leading to lower business costs • Alignment of all services to IT, Digital and Business strategies • Alignment to key emerging policies e.g. GDPR • Ensuring informed decisions re; cloud-based solutions

D/D/002 - User experience Service Before you can design Digital Services you must understand your customers’ needs. How else can you be sure you are putting the customer first? Our user research and experience experts will work with you and your users / customers to get the best Digital Cloud-based Services to realise your vision.

Features

• Robust methodology for user engagement • Qualitative and quantitative research evidence to feed service design work • Uses our experienced Digital User research resource • Uses our experienced Digital User experience design resources • User research led service design • Covers internal and external users • Best practice user experience approach • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Identifies cloud opportunities and approaches for delivery G-Cloud

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Benefits

• Improved digital services • Improved digital outcomes for the business • Improved customer satisfaction through excellent service design • Improved customer take-up of services • Clear evidence trail to support GDS compliant service design • True ‘customer first’ approach to Digital • Improved business outcomes through effective digital enablement • Ensure injection of innovation • Ensure compliance with key emerging policies

D/D/003 - Product Management Service As part of your cloud-based Digital Implementation using Agile, you will need to undertake Product ownership and management. Our Product Management service delivers this aspect of the agile implementation and can be used to support in-house teams, other suppliers, or as part of our wider Digital Implementation Services.

Features

• Product ownership and management throughout the development lifecycle • Agile aligned • Engages with the business to ensure full alignment • Uses our experienced product management experts to deliver • Backlog management • Business representation • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational


Benefits

• Clear product ownership and prioritised development • Business closely engaged and represented • Efficient backlog management leading to lower delivery risk • GDS compliant approach • Improved business outcomes • Improved customer satisfaction and take-up • Improved end product, aligned to customer first principles

D/D/004 - Digital Service Implementation Agile Discovery Service We offer a range of Digital Services to support the realisation of your vision. We split our services up so you can choose how best to use us, delivering end-to-end Digital Implementations, or in stages. We work with you to deliver your Discovery phase using our experts in agile delivery.

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Features

• Cloud-based Discovery implementation • User stories captured • Business engaged • Identified user personas • MVP identified • Business priorities identified • Planning for further Alpha phase • Feed back into business case • Uses experienced Agile discovery and cloud experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Close business engagement, leading to improved customer satisfaction • Customer first approach – higher customer satisfaction • Clearly identified user needs, leading to improved service take-up • Clear roadmap for delivery • Lowers delivery risk of digital services • GDS compliant approach • Agile coaching for your resources

D/D/005 - Digital Service Implementation Agile Alpha Service We offer a range of Digital Services to support the realisation of your vision. We split our services up so you can choose how best to use us, delivering end-to-end Digital Implementations, or in stages. We work with you to deliver your Alpha phase using our experts in agile delivery.

Features

• Discovery assumptions tested • Low and High-fidelity Prototypes built • Cloud based prototypes tested with users • Technical and cloud analysis (that it can be technically built) • Risks and problems identified, along with mitigations and solutions • Costs of future phases quantified (estimated) • Plan GDS assessment to ensure meets service standards • Uses experienced Digital experts in delivery • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Close business engagement leading to improved customer satisfaction • Customer first approach – higher customer satisfaction

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• Clearly identified user needs, leading to improved service take-up • Clear roadmap for delivery • Lowers delivery risk of digital services • GDS compliant approach

D/D/006 - Digital Service Implementation Agile Beta Service We offer a range of Digital Services to support the realisation of your vision. We split our services up so you can choose how best to use us, delivering end-to-end Digital Implementations or in stages. We work with you to deliver your Beta phase using our experts in agile delivery.

Features

• Services meet GDS Service standards • Proven, secure, cloud-based digital service • Tested with users • Service accreditation • KPIs identified and implemented • Accessibility audited and tested in cloud • Uses experienced Digital and cloud expert resource • Wide range of technology and cloud experience • Meets government policy on open standards and open source • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Close business engagement leading to improved customer satisfaction • Customer first approach – higher customer satisfaction • Clearly identified user need leading to improved service take-up • Clear roadmap for delivery • Lowers delivery risk of digital services • GDS compliant approach

D/D/007 - Digital Service Implementation Agile Dev Ops Service We offer a range of Digital Services to support the realisation of your vision. We split our services up so you can choose how best to use us, delivering end-to-end Digital Implementations or in stages. We work with you to deliver your DevOps using our experts in agile delivery.

Features

• Agile cloud-based DevOps approach

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• Manage balance of backlog vs bug fixes • Uses experienced Digital and cloud expert resource • Integrated into Service Management processes • Reporting and Monitoring • Aligned to ITIL based processes (incident, problem, availability, capacity) • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud first based approach

Benefits

• Lower delivery risk • Improved responses to live service issues • Business controlled priorities • Improved transparency and visibility of activity • Lower cost of delivery • Improved service management outcomes • Aligned to ITIL

D/D/008 - GDS Assessment Service Delivering Digital Services is challenging and ensuring that all your services adhere to the GDS standards is critical to successful delivery. Our GDS Assessment service helps you at all stages from planning your assessments, internal pre-assessments and supporting you through the GDS process ensuring you get the sign-off you need.

Features

• Ensures the customer is key in any assessment • Issue remediation activity • Dry run assessments • Risk identification and mitigation • Uses experienced Digital and cloud experts on GDS assessment • Compliance with service manual and cloud approach • Supports demonstration to panel process • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Increased GDS compliance success rate • Lowers delivery risk • Reduces time to market for services • Reduces time to acquire GDS approvals

D/D/009 - Accessibility Service Ensuring your Digital Services meet the right accessibility standards is key to delivering great Digital Services that meet all your customers’ needs. Our

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Accessibility Review Service can support you end- to-end through your cloud-based Digital implementation to ensure your services meet your target accessibility standards.

Features

• Uses experienced Digital and cloud experts in accessibility • Service compliance to target accessibility standards • GDS compliant • WCAG 2.0 AA standard, cloud best practice • Aligned to target assistive technologies • Clear assessment processes • Engagement with customers with disabilities • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud based approaches

Benefits

• Compliant services leading to greater customer satisfaction • Lower delivery risk • Quicker time to market • Higher service take-up • Improved reputation

D/D/010 - Content Review Service Producing great content for your cloud-based Digital Service is key to ensuring you deliver the right user experience and the right messages. We can work with you to review your content for your Digital Service to ensure it delivers the right message and tone for your target customer base.

Features

• Uses experienced Digital Content and cloud experts • All cloud content reviewed and improved • Alignment to communication strategy and cloud-based approach • Stakeholder analysis (customer) need • Analysis of demographics of customer and alignment of content • Authoring of new content as required • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Targeted content to customer type improves customer satisfaction • Great content leads to improved take-up • Lowers risk of delivery • Lower support costs to support customers through service use

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D/D/011 - Data flow mapping service Understanding data flows is key for the effective design of your processes and enables you to maximise the benefits from your data assets. How your data maps to entities (people etc) and how that data flows through your organisation (processes and systems) is mapped as part of this service.

Features

• Data flows mapped, documented and agreed • Full understanding of your data assets and cloud data • Full understanding of your entities • Full understanding of data to system relationships • Full understanding of data security and privacy position • Uses experienced data mapping experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud based approach to data

Benefits

• Improved data quality • Lower cost of system implementation through improved data understanding • Improved decision making • Improved customer services • Lower costs of data management • Lays foundation for consolidation of data (de-duplication)

D/D/012 - Data Architecture Service Our data architecture service will deliver the models, policies, rules or standards that govern which data is collected and how it is stored, arranged, integrated, and put to use in data systems and in your organisation. We will work with you to determine the optimum architecture to meet your objectives.

Features

• Data architecture and cloud data documented and agreed • Data models documented and agreed • Data rules documented and agreed • Data standards documented and agreed • Data management tools identified, designed and implemented • Data storage model documented and agreed • Logical data models identified, documented and agreed • Data regulations analysed and applied to your data • Uses experienced data architecture and cloud experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

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Benefits

• Clear organisation wide data architecture delivered • Improved decision making • Lower cost of system implementation • Lower delivery risk • Lower diversification and duplication risk for data • Improved business intelligence outcomes • Improved business outcomes

D/D/013 - Business intelligence and reporting service Data is at the heart of everything you do and getting the best out of your data is key to delivering great services. Our business intelligence and reporting service helps you deliver the data insights you need to support your operations and strategic decision making.

Features

• Cloud-based business intelligence designed and documented • Cloud-based business intelligence tooling designed and agreed • Cloud-based business intelligence implemented • Data identified, cleaned and loaded • Reporting and dashboards designed, agreed and implemented • Technology agnostic (you choose your tech) • Uses our experienced business intelligence experts • Business intelligence embedded into your governance • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Processes for business intelligence management defined and agreed

Benefits

• Improved decision making through improved data • Improved ROI through improved decision making • Operational costs lowered by continuous improvement • Improved management visibility • Improved KPI capability for organisation wide performance management • Foundation for future service design and improvement

D/D/014 - Requirements specification service Getting your requirements right can be the difference between success and failure for any IT project. Our requirements service will work with you to create the complete (functional and non-functional) requirements in any form you need (Agile user stories or traditional requirements capture).

Features

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• All applicable stakeholders engaged • User stories fully captured and documented in the cloud • Entities fully captured and documented • MoSCoW requirements (if applicable) captured and documented • Non-functional requirements fully captured and documented • Requirements governance process implemented and followed • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Cloud-based approach and implementation

Benefits

• Uses experienced user story or requirement experts • Clearly articulated, comprehensive requirements lowers delivery risk • Prioritised requirements leads to optimised time to market • User engagement in requirement capture improves customer outcomes • Improved requirements process leads to high quality product • High quality products and services leads to improved customer satisfaction

D/D/015 - Conceptualisation and viability Service Committing to large IT investment up front is no longer considered an optimum approach. Investing in conceptualisation and viability studies ahead of investment commitment improves decision making. Our service takes ideas and works with you to create a clear view of how these ideas could effectively and efficiently be realised.

Features

• Proof of concepts or cloud-based pilots identified • Cloud solutions identified, documented and agreed • Concept implemented and user tested • Fully documented viability case for each POC • Concept portfolio process (governance) and prioritisation • Aligns to Digital agile working (discovery, alpha) • Provides framework to evaluate viability (cases) • Uses experienced concept and viability experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Lowers risk of new technology adoption • Improves customer engagement – early in service or product cycle • Clear governance and decision making processes for viability • Lower cost of technology adoption – iron out issues early

D/D/016 - Service Management Service

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Effective Service Management is a foundation of your IT. Without it, your ability to run your business is at risk. Using ITIL as the underpinnings, our service looks at your service management to help you understand where improvements can be made and delivers the improvements you need.

Features

• ITIL (3.0) compliant • Service Management reviewed and documented • Improvements identified, planned, documented, agreed and implemented • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Processes documented and agreed • Cloud tooling options analysed, documented and agreed • Governance documented and agreed • Reporting and performance management documented and agreed • Supplier service relationships documented and agreed • Uses experienced service management and cloud experts

Benefits

• Lower business risk through improved service management • Improved IT / business relationships through higher service levels • Improved customer satisfaction through transparent SLAs and processes • Lower cost of ownership of IT • Improved business performance through better IT • Improved supplier relationships leading to more value • Lower delivery risk of new services

D/D/017 - IT Security and risk management Service Security of data and systems is one of the main concerns of the business. With GDPR now in place, security of data is paramount if reputational and financial damage is to be avoided. Our service will help you understand your current risks and implement ways to mitigate them.

Features

• IT and cloud secured to required standards • Data secured to required standards and GDPR • Cloud security key. Compliant to standards • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Processes, reporting, performance KPI, Governance and risk management • Accreditation document sets • CESG best practice aligned • Uses experienced IT and data security experts • Contracts and procurements supported • End to end security view including suppliers and subcontractors

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Benefits

• Reduces risk of GDPR breach and financial and reputational damage • Reduces risk of IT/cloud security breach and reputational damage • Board level visibility of IT security lowers business risk • Effective and efficient security processes lowers costs of compliance • Full audit trail of security matters and decisions • Lowers risk to business • Improved TCO of IT through optimum security configurations • Compliant to public sector IT security best practice

D/D/018 - End User Compute – Review Service Having the right tools for your organisation is critical to enabling your best assets, your people, to do the best job they can. Our service works with you to look at your end-user compute (desktops, laptops, mobile etc) capability and deliver ways to improve the tools your users need.

Features

• User needs captured, analysed, documented and agreed • Cloud and technology options documented and agreed • Cloud and Technology roadmap created and agreed • Mobility needs analysed, documented and agreed • Cloud vs local vs outsource implementation options and delivery • Implementation and business change planned and delivered • Stakeholder management undertaken • Model office and pilots designed and delivered • Range of technology choices (technology agnostic) • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Improved user productivity through better tools • Mobile workforce capability lowers staff overheads • Lower TCO for end-user-compute through cloud utilisation • Lower delivery risk • Users fully engaged in design leading to increased satisfaction • Faster implementation leading to quicker benefits realisation • Improved ROI

D/D/019 - Network Service Networks are the foundation of your IT. Getting the best out of your network investment is critical if other aspects of your IT strategy are to be successful. Our service will analyse your network capabilities and deliver ways to improve them in terms of performance, resilience, security and cost.

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Features

• As-is network analysed and documented • Networking and cloud improvements identified and agreed • Networking and cloud improvements planned and implemented • Network risk analysis undertaken (security, cloud, service levels etc) • Future Networking and cloud roadmaps created • Network Strategy delivered • Technology/supplier agnostic • Cloud solution options documented and agreed • Uses experienced Networking experts • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Optimised risk vs cost balance • Improved investment decision making • Improved Networking performance • Lower business risk from network issues

D/D/020 - Application Development Service Our application development service supports you through the changes you need to make to your applications as part of your cloud migration. Our experts understand that migration to cloud isn't all about infrastructure and applications (new and legacy). Often changes are needed to enable you to meet your migration outcomes.

Features

• Agile or waterfall approach to suit your needs • Uses experienced application development experts • Any technology and language supported • Quick mobilisation • Applications built from scratch or existing apps enhanced • Cloud migration conversion – make your apps cloud ready • Experts in open standards and open source • GDS compliant delivery • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices Benefits

• Lowers delivery risk • Lower time to market for applications through extensive experience • Lower cost of compliance with GDS • Improved business engagement • Digital customer first approach improves customer satisfaction

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D/D/021 - Solution Design Service Having identified your requirements (traditional or user-stories) you need a solution design. Our service delivers the right level of design so as not to limit your options in digital implementation and yet ensure you have a framework that will support the levels of security and performance you need.

Features

• Design options and recommendation produced for agreement • High-level design documentation • Mid-level design documentation • Low-level design documentation • Cloud, application and network designs • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices • Management, monitoring, security and back-up design • Database design • Cloud data and conventional data models • Uses experienced architects and solution design experts

Benefits

• Lowers delivery risk • Designs compliant with your IT Strategy • Designs compliant with GDS best practice • Open standards and open source policy compliant • Security by design • Design approach aligned to Digital (agile) principles and approach

D/D/022 - Architecture and technical Service Our architecture service is about supporting your capabilities to deliver a strategic IT framework within which projects and programmes can be delivered. Our approach ensures you have both the right people and processes in place and the right architectures to deliver your IT strategic vision.

Features

• Architecture operating model and governance documented and agreed • TDA and TDA processes documented, agreed and implemented • Architecture and cloud principles documented and agreed • Architecture and cloud framework documented and agreed • Strategic architecture designed, documented and agreed • In-house architecture capability implemented and resources up-skilled • Uses experienced architects, technology and cloud experts • Architecture approach compliant to GDS best practice • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

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Benefits

• Comprehensive architecture approach lowers project delivery costs • Robust architecture principles reduces technology diversification • Up-skilling in-house resources ensures architecture benefits are sustainable • Lower delivery risk • Lower TCO of technology • Lowers legacy of footprint • Minimises business impact of legacy

D/D/023 - Microsoft Office 365 implementation/migration Service Having made the decision to move to Office 365 you need the right partner to deliver your migration. We are experts in these migrations which enables us to significantly de-risk such transformations into the cloud. Our service will support you end-to-end with all aspects of migration

Features

• 365 design options documented and recommendations made • Implementation planned and costed • Migration undertaken • Initial support provided • Resources up-skilled and trained • Full communication strategy, stakeholder management and governance

undertaken • Uses experienced Office 365 migration experts • All 365 tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • O365 delivers cost transparency for easy TCO calculations • Moves you from Capex to Opex lowering depreciation costs • Up-skilled staff make support sustainable and lowers support costs

D/D/024 - UK Cloud implementation/migration Service UKCloud is one of the leading cloud providers for the public sector in the UK. We can help you understand their capabilities and plan and migrate your technology to

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their UK based cloud data centres. Our experts understand their technology and can significantly de-risk your migration.

Features

• UKCloud design options documented and recommendations made • Implementation planned and costed • Migration undertaken • Initial support provided • Resources up-skilled and trained • Full communication strategy, stakeholder management and governance

undertaken • Uses experienced UKCloud migration experts • All UKCloud tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • UKCloud delivers cost transparency for easy TCO calculations • Moves you from Capex to Opex lowering depreciation costs • Up-skilled staff make support sustainable and lowers support costs

D/D/025 - Azure Implementation/Migration Service Azure is one of the leading Cloud hosting options available to the public sector. Our Azure migration service will support the end-to-end migration of your IT to the Azure platform and can cover all aspects of an Azure migration and transformation.

Features

• Azure design options documented and recommendations made • Implementation planned and costed • Migration undertaken • Initial support provided • Resources up-skilled and trained • Full communication strategy, stakeholder management and governance

undertaken • Uses experienced Azure migration experts • All Azure tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

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practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • Azure delivers cost transparency for easy TCO calculations • Moves you from Capex to Opex lowering depreciation costs • Up-skilled staff make support sustainable and lowers support costs

D/D/026 - AWS Implementation/Migration Service Amazon Web Services (AWS) is one of the leading Cloud hosting options available to the public sector. Our AWS migration service will support the end-to-end migration of your IT to the AWS platform and can cover all aspects of an AWS migration and transformation.

Features

• AWS design options documented and recommendations made • Implementation planned and costed • Migration undertaken • Initial support provided • Resources up-skilled and trained • Full communication strategy, stakeholder management and governance

undertaken • Uses experienced AWS migration experts • All AWS tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • AWS delivers cost transparency for easy TCO calculations • Moves you from Capex to Opex lowering depreciation costs • Up-skilled staff make support sustainable and lowers support costs

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D/D/027 - Cloud Implementation/Migration Service We have specific services for Azure, AWS and UKCloud migration. But if you opted for another provider we can help. Our cloud migration service will support the end-to-end migration of your IT to any cloud platform and can cover all aspects of a migration and transformation.

Features

• Design options documented and recommendations made • Implementation planned and costed • Migration undertaken • Initial support provided • Resources up-skilled and trained • Full communication strategy, stakeholder management and governance

undertaken • Uses experienced Cloud migration experts • All Cloud tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • Delivers cost transparency for easy TCO calculations • Moves you from Capex to Opex lowering depreciation costs • Up-skilled staff make support sustainable and lowers support costs

D/D/028 - Tooling Implementation Service Migrating to the cloud provides the opportunity to improve not only your applications but also the tooling you use to migrate and manage your apps once in the cloud. Our service can deliver tooling such as build automation, automatic testing, cloud monitoring and management tools, greatly improving your ROI.

Features

• Cloud design options documented and recommendations made • Cloud implementation planned and costed • Cloud migration undertaken • Initial support provided • Resources up-skilled and trained • Full build automation tools, testing tools, monitoring and management tools

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• Uses experienced Cloud migration experts • All Cloud tools covered • Integration with other suppliers and tools • Brilliant Basics™: Identifies, builds and strengthens organisations' core operational

practices

Benefits

• Minimises business disruption • Lower transition costs • Expertise and experience ensures quicker migration times • Lowers delivery risk • Improves customer experience through comprehensive stakeholder management • Business change principles at the heart of the transformation • Delivers cost transparency for easy TCO calculations • Up-skilled staff make support sustainable and lowers support costs

Enabling People Services E/C/001 - Enabling People Service Our Enabling People services are designed to help organisations understand and develop the attitude, skills and capabilities needed to shape a cloud-enabled transformation environment that is customer focused, innovative, agile, supportive and lean. It supports leaders and teams who are making the transition to support a digital business model.

Features

• Involves interaction and engagement across the organisation • Qualitative and quantitative analysis, to understand culture, attitudes, and

behaviours • Creates the requirements for action: vision, strategy, values and change • Tailored for cloud enabled transformation programmes / projects • A range of tools administered by accredited consultants • Includes MBTI (Myers Briggs), Hogan Assessments and ProfileMatch2 and

ProfileMatch360 • Supports selection, development, team dynamics and coaching • Relationship issues addressed and resolved • Focused on enduring skills transfer and GDS compliance • Brilliant Basics™: Identifies, builds and strengthens organisations core operational

practices

Benefits

• Creates an enabling culture, not command and control • Organisation happens around ideas, not Function / Department silo's • Development of high-performing teams • Enables people continuously; delivering better products, services and user

experiences

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• Provides organisation-wide visibility and alignment • People equipped to drive more enduring and effective change • Develops internal teams who both operate and improve the service • Transfers knowledge to multiple (permanent) staff, increasing team resilience • More effective projects and programme delivery

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