18499.019 smartcomms brochure v3 - kc · cctv security phone systems cloud lightstream mobile wifi...

SmartCommsThe smart phone system for your business

CCTV Security Phone Systems Cloud Lightstream Mobile WiFi

What is SmartComms?

“SmartComms is far more

effi cient for us.”

SmartComms is a fl exible and customisable phone system for your business. It’s a system that’s tailored to individual users, so the needs of your offi ce based staff , mobile workers or home workers can be met. It’s easy to make changes without the worry of adding or removing lines and there’s no up-front costs, you only pay for what you use.

Easy to manage - Manage your SmartComms phone system from an online portal that allows you to set up call diverts, hunt groups and recorded messages. Add or remove employees from the system as your business changes and grows or customise features on each individual’s account.

Mobile working made easy - Work more effi ciently and reduce mobile phone costs with our great fl exible working features that allow calls to be made and received from smartphones or iPads. A single telephone number regardless of your location will mean you never miss a call.

Improve business continuity - If you can’t get to the offi ce don’t worry, with SmartComms you can route your calls to your mobiles, home offi ces or through your laptop, so you can keep connected wherever you are.

First class customer service - Use SmartComms to deal with spikes in calls more eff ectively. With caller ID displayed on your handset you can off er a more personalised greeting to your customers. With voicemails delivered straight to your email you’ll never miss a message.

Encourage team collaboration - From working on shared documents, instant messaging, video conferencing and online meetings, your staff will be able to work on the same project simultaneously and work together on projects from diff erent locations as easily as if they were in the same room.

Big Benefi ts

01482 337733 | heybusiness.kcom.com | @KCOMHEYBusiness

37 Carr Lane, Kingston upon Hull, Hull, Kingston upon Hull HU1 3RE

Try before you buy

Why chooseSmartComms?

Instant Messaging

Mobile Office for making and receiving calls on iPads and smartphones

Wallboards for live reporting in the office

Make sure it’s right before you commit - arrange a visit to our Demo Suite at our Carr Lane offices and try it for yourself. We have all the different phone systems set up so that you can see which features best suit your business needs.

Our team will take the time to understand your requirements so that you’re connected in the office and when you’re out and about.

Perfect for any size business

Great for home working

Free maintenance

Call Centre and wallboard site bolt ons

New features developed every month

Auto-attendant and music on hold included

No need for individual phone lines


Basic User Ideal for employees...

That work mainly from their desk and from one offi ce

That don’t need a voicemail service

That need the ability to transfer calls to another desk phone or employee

Our basic license is a low cost entry-level option that enables employees to transfer calls, put calls on hold and add eight speed dial numbers.

This package is ideal for an employee that works from a single site in a back offi ce or support function and may be part of a hunt group. This license comes with all the commonly used features such as call transfer and three way conferencing, but doesn’t come with voicemail.

Advanced User Ideal for employees...

Who work from one site or offi ce, but regularlyattend meetings and are away from their desk

That need a voicemail service

That want the fl exibility to be able to work from another location

With our advanced user license employees have a personalised voicemail service which is accessible from anywhere and even delivers messages straight to their email. Advanced user licenses come with our toolbar, which allows employees to make changes to their settings from their laptop or desktop computer, such as call diverts and forwards, so you’ll never miss important calls again.

Sound like the system for you?

If so, call01482 337733



Mobile UserIdeal for employees...

That work from diff erent offi ce locations

That need to take and make calls from their smartphone

That want to take advantage of video conferencing

With our mobile licence employees can make and receive work calls from their smartphone. It allows you to manage spend, but more importantly ensures they never miss a call with our smartphone app.

Free local calls no matter where they are in theworld and employees can make and receive calls with one number across 10 diff erent devices. You’llalso benefi t from personal voicemails that deliver direct to your employee’s email to let them know they have a message.

User Bolt Ons Basi

c

Adv

ance

d

Mob

ile

Call Recording To help you deliver better training or comply with legal regulations

CRM ConnectIntegrate your phone system with your CRM system so you have customer’s details on hand

Mobile Offi ce Desktop Enable calls to be made from your laptop, ideal if you are working from home

Receptionist Console Monitor the availability status of other staff and distribute calls effi ciently

Busy Lamp Field Allows you to see from your handset if employees are on another call or not available

UC Offi ceEncourage team working with instant messaging, presence information, video conferencing and document sharing

Hot Desking Log into any desk phone and keep your number and settings

Mobile Offi ce for iPad Make IP calls, video conference and conference call from your iPad


Warehouse ManagerWireless handsets allow me to check stock whilst on the phone and stop me being tied to my desk, improving effi ciencies on the fl oor.

Offi ce WorkerConference features allow me to set up virtual meetings with customers and suppliers, saving the business money and our team time in reduced travelling.

Customer ServicesCaller display means I can give the appropriate greeting to our customers and provide a better experience.

IT ManagerKCOM’s business team have confi gured my phone system to our exact business needs. Should I need to make any changes I can easily do them myself from the online portal.

ReceptionistWith auto-attendant calls are routed to the relevant team, making me more effi cient in my role. The Busy Lamp Field on my handset lets me know if people are available to take calls.

Mobile WorkerWith Mobile Offi ce I can make and receive calls on my mobile so I never miss a sales opportunity.

Home WorkerWith the toolbar feature I can use my phone at home to make and receive calls, as if I was in the offi ce.

Team LeaderDetailed call reporting and wall boards allow me to see the call activity of my team. We can use the statistics to see how well campaigns are performing or any calls we may have missed.

See how SmartComms can work for your business



“SmartComms is far more efficient

for us.”

Don’t just take our word for it...Marfleet Primary School needed a phone system that can cope with a high volume of calls in the most efficient and cost effective way, so SmartComms was the perfect solution for their business.

“The system has many facilities which we have benefited from. We’ve programmed parents’ numbers into the phone so with a touch of a button we can be in touch with a child’s parent straight away. It’s much more efficient for us. There’s a caller display function, which is great as we can personalise our greetings to whoever is calling in. We can also make our line show when we are in meetings with a ‘Do not disturb’ button, which helps internally to show when people are free to speak.”

“The system has been received extremely well and we have not had any problems with it. The phone itself comes with a simple keypad and it’s not over complicated to use in the slightest; if I can use it, anybody can use it!”

“As the system is so easy to use, the staff have been really impressed by it and often wonder how they managed before we had it installed. Now we can put the caller on hold, transfer calls internally and see who’s calling – it really is a fantastic piece of technology. We’ve also planned on recording our pupils singing to use for the ‘on hold’ music which will be really great to listen to.”

Sue Walker

Business Manager, Marfleet Primary School

18499.019 smartcomms brochure v3 - kc · cctv security phone systems cloud lightstream mobile wifi...

Documents