SERVER TEST FINAL

SERVER TEST FINAL

NAME: ______________________________________________

Total correct ________ Total possible_299_ Score_________

List and describe all appetizers (size, quantity, dressings, cook times, etc) 33ptsA. Combo Appetizer: 7 mins- 4oz of boneless wings,, 4 rattlesnake bites, 4 tater skins. Served with a choice of 3 sauces (BBQ, Cajun Horseradish, Honey Mustard, Sour Cream, or Ranch)

B. Baby Blossom: 5-6 mins-Jumbo onion battered and fried, served with Cajun Horseradish sauce.

C. Boneless Wings: 5-6 mins- 8oz of boneless wings, all white meat tossed in made from scratch hot or mild sauce, served with ranch or blue cheese

D. Tater Skins: 4-5mins- 8 hollowed out potato skins topped with cheddar cheese and bacon, served with a side of Sour cream.

E. Cheese Fries: 4-5 mins- Seasoned steak fries smothered with cheddar cheese and bacon bits, add chili for .79.

F. Killer Ribs: 10 mins- A 4 bone portion of ribs served in a basket with fries.

G. Rattlesnake Bites: 3-4 mins- 10 Balls of diced jalapenos, jack and parmesan cheese, hand battered and fried served with Cajun Horseradish sauce or ranch.

H. Texas Red Chili: 2 mins- Homemade chili with beans topped with cheddar cheese and red onions, served with crackers. Available in a cup or bowl.

I. Shrimp: 7-8 mins- 5 21/25 count shrimp served on the skewer on top of a roll cut in half and toasted. It is

sprinkled with garlic butter and served with a side of garlic butter and a lemon.

J. Fried Pickles: 5-6 mins- 1 cup pickles, battered and fried. Served with Cajun horseradish sauce.-If a guest orders an appetizer at the same time as their dinner, what should you always ask them? 1pt You should ask them if they would like the appetizer as a meal or for an appetizer. List all of our dressings. 10 pts

A. Ranch B. Low Fat RanchC. Italian D. Low Fat Italian E. Honey Mustard F. Honey French G. Bleu Cheese H. Caesar I. Thousand Island J. Oil and Vinegar What comes on the Grilled Chicken Salad? 4pts Crisp salad mix topped with 8oz of marinated and grilled chicken, jack cheese, diced eggs, diced tomato, bacon bits, red onions and homemade croutons. Served with a choice of dressing, on the side. What comes on the Chicken Critter Salad? 4pts Salad mix topped with 3 hot chicken critters, jack cheese, cheddar cheese, diced tomatoes, diced eggs, and bacon bits, with a choice of dressing served on the side.What comes on the Chicken Caesar Salad? 4pts Romaine hearts tossed with our homemade Caesar dressing, parmesan cheese, and croutons topped with 8oz marinated and grilled chicken breast. Describe our Caesar Salad. 2pts Romaine hearts tossed with our homemade Caesar dressing, parmesan cheese, and croutons. Describe our House Salad. 2pts Salad mix topped cheddar cheese, diced eggs, diced tomatoes, and our homemade croutons, with a choice of dressing; served on the side. What do we put in our salad mix? 2pts Our salad mix contains iceberg lettuce, romaine lettuce, carrots, and cabbage. List all the steaks and the sizes of each. 18 pts

A. Sirloin: 6oz, 8oz, 11oz, 16oz B. NY Strip: 12oz, 16oz

C. Ribeye: 10oz, 12oz, 16oz

D. Dallas Filet: 6oz, 8oz

E. Prime Rib: 10oz, 12oz, 16ozF. T-bone: 18oz

G. Filet Medallions: Three 3oz pieces of filet topped with either portabella mushroom sauce or peppercorn sauce and severed on a bed of rice.

H. Roadkill: 10oz of chopped steak topped with sauted mushrooms, onions, and covered with jack cheese.

I. Sirloin K-Bob: Eight 1oz pieces of marinated sirloin, onions, tomatoes, green peppers, red peppers, and a mushroom. Served on a bed of seasoned rice and with the choice of one other side item. Describe each of the following. 8pts

A. RARE: Cool red center

B. MEDIUM-RARE: Warm red center

C. MEDIUM: Hot pink center

D. MEDIUM-WELL: Slight pink center

E. WELL: No pink

F. PITTSBURG: Burnt on outside and cooked to order on inside

G. BLACKENED: Cooked to order with Cajun seasoning

H. BUTTERFLIED: Cut almost in half so it is thinner and can cook quickerDescribe the Roadkill. 3pts 10oz of chopped steak topped with sauted mushrooms, onions, and covered with jack cheeseWhat is unique about the Texas T-Bone? 1pt The T-Bone is the only steak we serve with a bone in it, and it is the only steak that we do not cut in the storeWhat is unique about all the steaks and burgers here? 1pt All of our steaks are cut in the store and cooked to order; all of our burgers are handmade in house and cooked to order.What can the filet medallions can be topped with? 2pts The Filet Medallions can be topped with either portabella mushroom sauce or peppercorn sauce.What does smothered mean when ringing in an order? 1pt When ringing in an order, if you select smothered the steak is going to be topped with SAUTEED MUSHROOMS, AND ONIONS ONLY.What toppings are there for smothering a steak? 2pts A steak can be smothered with sauted mushrooms, onions, pepper, jack cheese, bleu cheese and brown gravyHow much is it to smother a steak? 1pt It cost $1.99 to smother a steak

How much is it to add jack or bleu cheese to a steak? 1pt It cost .49 cents to add cheese to a steakWhat days and times do we have Prime Rib? 2pts Monday-Sunday after 4:00How much is it per oz to cut an extra large steak? 1pt It cost a $1.00 per oz extra to cut a large then menu steak The salmon is ___8__ ounces, grilled and basted with _lemon_ -_pepper__ butter and served with a _lemon______. 3ptsThe catfish has 4 __2__ ounces filets, breaded in __southern cornmeal________, fried and served with _Creole___ mustard and a _lemon______. 4ptsThe Shrimp dinner is _10_____ pieces, served on _a bed of rice_______, with a _lemon_______, and a side of _garlic butter _____. 4pts The Shrimp app is _5____ pieces, served on a _toast___ _roll_____, with a _lemon______, and a side of _garlic butter___. 4ptWhat is unique about the filet medallions and the shrimp dinner? 1pt

Both the filet medallions and shrimp dinner are served on bed of rice with a choice of two side itemsThe slab is __6-7____ bones ptThe full slab is _10-11____ bones pt The sidekick is _4____ bones ptThe combos have ___4___ bones ptDescribe, in detail, how the ribs are cooked from start to finish. 1pt All ribs are slow cooked overnight and then grilled and basted with BBQ sauce. Can be served without BBQWhat are our combos and their sizes? 20pts A. Pulled Pork and BBQ chicken: 6oz of pulled pork in BBQ sauce and an 8oz chicken breast in BBQ sauce served with a toasted bun.

B. Pulled Pork and Ribs: 6oz of pulled pork in BBQ sauce and a 4 portion of ribs served with a toasted bun. C. Pulled Pork and Grilled shrimp: 6oz of pulled pork in BBQ sauce and a skewer of 5 shrimp served with a toasted roll, a side of garlic butter, and a lemon wedge. D. BBQ Chicken and Ribs: A 4-bone portion of ribs and an 8oz boneless, skinless chicken breast covered in BBQ sauce

E. BBQ Chicken and Grilled shrimp: 8oz boneless, skinless chicken breast covered in BBQ sauce, with a skewer on 5 shrimp served with a toasted roll, side of garlic butter, and a lemon wedge F. Sirloin steak and BBQ chicken: an 8oz boneless, skinless chicken breast covered in BBQ sauce and a 6oz sirloin cooked to order. G. Sirloin steak and Ribs: a 4-bone portion of ribs and an 8oz sirloin cooked to order H. Sirloin and Grilled shrimp: an 8oz sirloin cooked to order, with a skewer of 5 shrimp served with a toasted roll, side of garlic butter and a lemon wedge. I. Ribeye and Ribs: a 10oz ribeye cooked to order with a 4-bone portion of ribs J. Ribeye and Grilled shrimp: a 10oz ribeye cooked to order, with a skewer of 5 shrimp served with a toasted roll, side of garlic butter, and a lemon wedge. Describe each of the following. 5pts All burgers are 8oz and served with lettuce tomato, onions, and a pickle spear on a Texas sized bun with a side of steak fries. All chicken sandwiches are 8oz of boneless, skinless breast served on a Texas sized bun with lettuce tomato, onion, and a pickle spear, and served with streak fries. A. Smokehouse Burger: Topped with cheddar cheese, jack cheese, BBQ sauce, sauted mushroom, and onions B. American Cheese Burger: Topped with a slice of American cheese

*can add bacon, chili, mushrooms, or onions for .79 C. Mushroom Jack Chicken Sandwich: Topped with sauted mushrooms and jack cheese D. BBQ Chicken Sandwich: Topped with BBQ sauce. Describe each of our lunch sandwiches, how much do they cost and what comes with them? 6pts All lunch sandwiches and served with steak fries, except the skinny dip, and come with a drink for $6.99. The lunch specials are only available during lunch on Thursday, Friday, and Saturday. A. French Dip: Shaved prime rib topped with jack cheese and served on a Texas sized bun, with a side of Au Jus and served with steak fries B. Buffalo Chicken: 3 chicken critters dipped in wing batter, dipped in mild or hot sauce and covered in jack cheese, served with steak fries.What can you add to a burger and for how much? 2pts Bacon, chili, sauted mushrooms, or sauted onions can be added to a burger for .79How many ounces are our burgers? 1pt All of our burgers are 8ozHow much is it to sub a salad for fries? 1pt To sub a different side item for fries? 1pt It cost .89 cents to sub a salad for fries It cost .79 cent to sub any other side for steak friesList and describe the desserts. 6pts

A. Granny Apple Classic: a slice of apple pie topped with vanilla ice cream and covered with homemade caramel sauce.

B. Strawberry Cheesecake: A slice of New York style cheesecake topped with strawberries and whipped cream

C. Big OL Brownie: a homemade brownie with chocolate chips topped with ice cream.List our side items. 15pts

A. Baked Potato

B. Steak Fries

C. Seasoned rice D. Caesar salad

E. Green beans

F. Sauted mushrooms

G. Applesauce

H. Sweet Potato

I. Baked potato

J. Sauted onions

K. Mac and cheese

L. Chili

M. Mashed potatoes

N. House salad

O. Steamed Vegetables

What is in the steamed vegetables? 1pt The steamed vegetables contain both broccoli and carrots What comes on a loaded baked potato and how much is it? 2pt A loaded baked potato has butter, sour cream, cheddar cheese, and bacon bits. It is .99 cents What comes on a loaded sweet potato and how much is it? 2pt A loaded sweet potato has caramel sauce and marshmallows It is .99 centsList and Describe our Kids Meals: 14pts

A. Jr. Chicken Tenders: all white meat, hand breaded in wing batter

B. Kids mini cheese burgers: two oz hamburgers on toasted roll with cheddar cheese

C. Hot Dog: a 4 oz all beef hot dog served on a bun

D. Mac-n-Cheese: a 7oz portion of Kraft Mac-n-cheese

E. LilDillo sirloin bites: four 1oz cubes of sirloin steak

F. Grilled cheese: made with cheddar cheese G. Cat fish: two, 2oz catfish filetHow much is it to add chili and cheese to a hot dog? 1 pt It cost .50 cents to add chili and cheese to a hot dogList and Describe the Ranger Meals 6pts

A. Andys sirloin: a 6oz sirloin

B. Ranger rib basket: a 4-bone portion of ribs

C. Chicken critters: 4 fried chicken strips with a choice of BBQ, ranch, or honey mustardList the side options for the Kids Meals and the Ranger Meals. 6pts

A. steak fries

B. green beans

C. mashed potatoes D. vegetables

E. applesauce

F. baked beansDescribe each: 10pts All dinners are served with a choice of two of our made from scratch side items

A. Chicken Critter Dinner: 6 hand battered, deep fried chicken strips served with a choice of BBQ sauce, ranch or honey mustard.

B. BBQ Chicken Dinner: an 8oz boneless, skinless chicken breast covered in BBQ sauce.C. Pork Chops: Choice of 1 or 2 center cut pork chops, lightly seasoned then grilled to perfection, served with a side of peppercorn sauce. They can be ordered either plain or BBQ.

D. Country Fried Chicken: an 8oz boneless, skinless chicken breast flattened, hand battered and fried; smothered in cream gravy

E. Country Vegetable Plate: Choice of 4 side items, a house or Caesar can be only one of the side items

F. Country Fried Sirloin: a 6oz sirloin, flattened, hand battered and deep fried then smothered in cream gravy.

G. Sirloin Beef Tips: eight 1oz pieces of sirloin with mushrooms, onions, and brown gravy. Recommended with

either seasoned rice or mashed potatoes; served with a side of sour cream.

H. Smothered Chicken Dinner: an 8oz boneless, skinless chicken breast smothered with mushrooms and onions, with a choice of cream gravy, brown gravy, or jack cheese.

I. Oven Roasted Chicken: Half of a chicken, slow roasted and basted in its own juices. It is not boneless and it has white and dark meat. J. Portabella Mushroom Chicken Dinner: an 8oz boneless, skinless chicken breast topped with made from scratch portabella mushroom sauce, jack cheese, parmesan cheese and parsley.What should you ask every time someone orders a steak or a burger? 1pt How would you like your steak/burger cookedDescribe share selling, suggestive selling, and up-selling. 3pts Share selling is when you suggest sharing something like a dessert or appetizer

Suggestive selling is when you suggest a specific item such as a baby blossom

Up-selling is when you suggest something to increase your check, such as asking if they would like a gold, 1880, or

Patron margarita

List the non-alcoholic drinks we offer (soda etc) 10pts

A. Coke

B. Diet coke

C. Mr. Pibb

D. Sprite

E. Lemonade

F. HI-C fruit punch

G. Root Beer

H. Sweet tea

I. Unsweet tea

J. CoffeeHow much is it to add flavor to a non-alcoholic drink, such as grenadine and what flavors do we offer? It cost .50 cents to add flavor to a drink. Cherry, peach, raspberry, and strawberry, and no they dont come with refills. You must charge them .50 for each refill How much do our sodas products and tea cost, do they come with refills? 2pts

Our soda products and tea cost $2.19 and they do come with refillsWhat are our specialty non- alcoholic drinks, do they come with refills, and how much are they? 5pts 1. Cherry limeade 2. Strawberry Cowboy Coolers Cost: $2.99 for the 22oz and .99cents for the kids size with a kids meal Refills: NO they do not come with refillsHow do you handle recooks/upcooks? 1pt You fill out a recook or upcook ticket, only a manager can run the food back to the table. How much time has to go by until you get a manager about your tables food? 1pt You should get a manager about your tables food if it is running longer then 15 minsHow do you handle personal checks? 1pt We do not accept personal checks!What is the employee smoking policy, drinking policy, and cell phone policy? 3pts You can only smoke if you do not have any tables and only if you ask a manager.

You can not sit at the bar at ANY TIME; you can only drink if you are off the clock and not in Texas Roadhouse

uniform.

You can not be on your cell phone at anytime when wearing your Texas Roadhouse uniform. How do you handle coupons? 1pt Only a manager can discount coupons.What is the policy on changing shifts with another server or host? 1pt All shift changes must be approved by a manager. You must put it in the shift change book at the host standWhat do you do when you go to the bathroom and its dirty? 1pt Clean it, or tell the host standWhat is the policy on calling in sick to work? 1pt If you call in sick you must present a doctors note upon return. Or get your shift picked up.How do you handle guests requesting reservations? 1pt Explain to them we do not do reservation, only call ahead seating.Describe call-ahead seating. 2pts If you call 30mins to an hour before arrival we will put your name on the list, by doing this it will cut your wait time.Describe how you handle parties of 8 or more requesting call-ahead seating? 1pt GET A MANAGER!!How do you answer the phone? 1pt Thank you for calling Texas Roadhouse, My name is ______, how can I help you?Where are employees allowed to eat? 1pt When are they allowed to eat? 1ptEmployees are allowed to eat at the Employees are only allowed to eat off the clock unless approved little tables by the bar. by a managerDescribe the employee uniform. 1pt The employee uniform consist of a Texas Roadhouse shirt, jean, black or brown SLIP RESISTENT SHOES, name tag and all hair past the shoulders must be pulled back.If you have any kind of problem, work related or personal, who is the first person you should come and talk to? 1pt

The first person you should talk to if there is any kind of problem is a manager.List three questions asked on the sever portion of a secret shopper. 3pts

Friendly greeting within 45 seconds of sitting down

Suggested or described a specific appetizer and/ or entre

Dishes removed promptlyWhat is a perfect ticket? 1pt

A perfect ticket is when you sell an alcoholic beverage, appetizer, entre, and dessert. If you can sell all of these things on one ticket you will receive a $5.00 gift card from Texas RoadhouseWhat forms of payment do we accept? 6pts 1. Cash 2. Master Card 3. Visa 4.American Express 5. Travelers checks 6. Texas Roadhouse gift cardWhen should you use the large party button? 1pt

The large party should always be used when there are 7 or more people at the table What are our times of operation? 1pt

We open at 4:00 p.m. on Monday thru Wednesday, and at 11:00 on Thursday thru Sunday.

We close at 10:00 p.m. every night except Friday and Saturday we close at 10:30p.m.If you are unsure about something a guest wants to order, what should you do? 1pt

You can always ask another server, or manager before you tell the guest they cant order something..When you ring in smothered what will come on the steak? 1pt

If you ring in smothered only sauted mushrooms and onions will be on the steakTrue or False: people 12 and older can order kids/ranger meals? 1 True

True or False: Drinks come with kids and ranger meals. 1pt

TrueTrue or False: Kids coins can be used for ranger meals. 1pt FalseTrue or False: Can you use 2 or more coupons on a check? 1pt

FalseCan the early dines be used with any other offer? 1pt

The early dines can not be used with any other offer.What juices do we offer and do they come with refills? 1pt

We have cranberry juice, pineapple juice, orange juice, grapefruit juice. They do not come with refillsDoes milk come with refills? 1pt

Milk does not come with refills How much does a side kick cost and can they be added to any meal? 2pts

Side kicks are $6.99 and they can be added to any meal.What is our story? 7pts

Hand cut steaks, Fall off the bone ribs, Fresh baked rolls, Made from scratch sides items, Made from scratch dressings, Ice cold beer, and Legendary margaritasList our Early Dines. 10 pts

1. Roadkill2. 6oz sirloin3. Chicken Critter salad4. Grilled Chicken salad 5. Chicken Caesar salad6. Country Fried Chicken7. Pulled Pork dinner 8. Single Pork Chop9. Oven Roasted Chicken10. CatfishHow much do the Early Dines cost, and what do they come with? 2pts

They Early Dines cost $8.99 they come with two of our made from scratch sides. It can be ordered Monday thru Thursday from 4:00 to 6:00 and Friday 11:00 am to 3:00What is the policy about doing other peoples side work? 1pt

If someone pays you to do their side work you must have already completed your own side work, and you MUST BE OFF THE CLOCK when you do someone elses side work.