150414 residents manual draft 2 - melbourne real estate · 2016. 8. 17. · the therapy room...

Residents’ Manual

www.sanctuaryonline.com.au

Residents’ Manual

CONTENTS

WELCOME TO SANCTUARY 5

Sanctuary Online

SANCUARY LIFESTYLE 6

The Sanctuary Lobby

The Sanctuary Gym

The Sanctuary Resident Rooftop

ACACIA PLACE 7

HEALTH & WELLBEING RETREAT / LIFESTYLE SERVICES 8

Lap Pool, Spa & Sundeck

Gym

Therapy Room

Sauna

Change Rooms and Lockers

PUBLIC ART 13

LITTLE THINGS THAT MAKE ALL THE DIFFERENCE 16

Concierge Desk

Parcel Delivery

Lifestyle Bookings

Newspaper Delivery

Car Share

Art Curator

CONNECTION OF SERVICES / UTILITIES 18

Electricity

Gas

Water

Telephone

Internet

Foxtel

MOVING IN OR OUT 20

BUILDING MANAGEMENT AND OWNERS CORPORATION 22

Building Management

Owners Corporation

Residents’ Manual

ADDRESSES, ACCESS AND SECURITY 23

Postal Addresses

Security System and Access Equipment

Intercom System

Lift Operation

Access to entrances & communal areas

Additional Security Fob / Remote Control

CAR PARKING 27

Permanent Parking

Public / Visitor Parking

Drop-off Area

Contractor Loading Zones

BICYCLE STORAGE 31

STORAGE CAGES 32

WASTE MANAGEMENT 33

General Waste Disposal

Recycling

Hard Rubbish / Large Items

GENERAL HOUSE KEEPING 34

Mailboxes

Smoking

Insurance

Lost & Found

YOUR APARTMENT 35

Electrical Service

Gas Service

Cold Water Service

Hot Water Service

TV Points

Telephone & Data Points

Air Conditioner / Heater

Pull Down Bed

Appliances

Laundry Facilities

Residents’ Manual

GENERAL APARTMENT CARE AND MAINTENANCE 38

Carpet

Kitchen Bench Tops

Bathroom Basins

Floor & Wall Tiles

Timber Floors

Cupboards / Joinery

Doors / Door Hardware

Sliding Door & Windows

Shower Screen, Splashback & Mirrors

Bathroom Fittings & Fixtures

Stainless Steel Kitchen Sink

Tapware

Lighting

Paint

Downpipes & Floor Drains

Ceiling Exhaust Fan

DEFECTS & MAINTENANCE 43

Apartment Defects

Common Area Defects and Maintenance Issues

EMERGENCY PROCEDURES 44

Lift Emergency Procedure

Lift Emergency Intercom

Emergency Warning and Intercommunication System

Emergency Evacuation Information

Standard Fire Orders

Fire Sprinkler System

Sprinkler Heads

Hose Reels / Fire Extinguishers

Smoke Alarms / Detectors

SANCTUARY DIRECTORY 47

Residents’ Manual

WELCOME TO SANCTUARY

Set amongst the tranquil surrounds of Melbourne’s iconic Yarra River, your home at Sanctuary offers a truly

inspirational setting nestled within walking distance of the eclectic bustle of Victoria Street. Sanctuary

provides all this with exceptional convenience afforded by its inner city location.

Developed by Hamton in conjunction with ISPT and designed by award-winning architects Rothe Lowman,

Sanctuary’s striking, kinetic exterior form is inspired by a wind-blown spiral of autumn leaves, inhabiting its

beautiful riverland setting with an intriguing, subtle complexity. From the terraces and balconies to the

breathtaking vistas of the landscaped rooftop, Sanctuary invites the serenity of the natural surroundings

inside, creating a home that feels like a luxury weekend away.

SANCTUARY ONLINE

Become a member of Melbourne’s most exclusive riverside community

You are invited to register as a member of the resident portal at sanctuaryonline.com.au and enjoy

convenient online access to Sanctuary and all it has to offer. Among other things, the resident portal

contains all kinds of information regarding Sanctuary and its many lifestyle facilities.

As a member, you will be able to:

Gain access to and exclusively book lifestyle facilities and services

Find out about exclusive resident activities, news and events happening within your community

Communicate with other residents and Building Management via the community board

Access Sanctuary building information, manuals and documents

Be made aware of important announcements

Book a move in/out

Log apartment defects and building issues

Get in touch with your Owners Corporation Manager

To become a member, simply visit sanctuaryonline.com.au and start making the most of being a resident at

Sanctuary.

Residents’ Manual

SANCTUARY LIFESTYLE

A range of outstanding lifestyle facilities are available for use by Sanctuary residents. By becoming a

member of the resident portal you can activate your security fob to gain access to these areas and use

them on a casual basis. If you’re after a more exclusive experience, private bookings of some Sanctuary

lifestyle areas can also be made simply and easily.

To do all this and more, simply visit sanctuaryonline.com.au.

The Sanctuary Lobby

The Lobby is much more than a beautifully designed entrance space. It provides the ideal interface

between inside and out – a valuable resource for a quick meeting, a sophisticated place to gather or meet

your guests before a night out, or a comfortable spot to catch up with friends and neighbours.

The Lobby includes:

Hotel style lobby bar for private resident-only drinks nights and functions (bar operated by Building

Management)

Concierge desk for interface between residents and Building Management

Lounge area with free wi-fi internet

Mail room

The Sanctuary Gym Open 5am – 10pm, 7 days

The Sanctuary gym is the second such facility at Acacia Place. Like the other gym located in the Health

& Wellbeing Retreat (Level 1 within Haven), the Sanctuary gym is available to residents in each of Eden,

Haven and Sanctuary. The Personal Trainer (Chris McKiernan) works in both gyms and offers

professional inductions and a range of personal training services to assist with your health & fitness

goals.

The Sanctuary gym is on level 1 within Sanctuary, just outside the entrance to the landscaped courtyard

between Haven and Sanctuary. For the safety of all gym users, please follow the rules at all times.

In the interest of safety, prior to being granted security access to the gym, all residents (and guests) must

be professionally inducted by the Personal Trainer. Inductions can be arranged via the resident

portal and they are free for Sanctuary residents for 6 months (paid for by Hamton) after the

Sanctuary gym is first opened.

Residents’ Manual

The Sanctuary Resident Rooftop Open 8am – 11pm (10pm outdoors), 7 days.

The Sanctuary rooftop boasts an array of spaces perfect for entertaining friends, working from ‘home’ or

relaxing at the end of a long day. It’s an added dimension to life at Sanctuary that elevates communal

residential amenity to a whole new level.

The resident rooftop is located on level 9 and includes:

Huge indoor cinema with 165 inch projector screen, surround sound and bean bag seating for

around 20

Free Foxtel and DVD / Blu-Ray player

Gas BBQ and outdoor dining area overlooking the Yarra River corridor

Undercover outdoor dining area with seating for 10 and overhead heating

Fully equipped service kitchen perfect for preparation

Sundeck and outdoor lounges

Free wi-fi for residents

Members of the resident portal may book individual areas of the rooftop (or the entire rooftop) for exclusive

use. Booking costs, plus terms and conditions apply.

Members may bring up to five guests to the rooftop without a booking, at no cost.

Visit sanctuaryonline.com.au for details on the booking structure, costs and all rooftop terms and conditions

of use.

ACACIA PLACE

Acacia Place is not only your new address; it’s the heart of your new riverside village. Besides being a

beautifully landscaped resort-style entrance and new pedestrian connection to the Yarra River, the

following businesses also call Acacia Place home and would love to see you drop by:

Australian Yoga Academy (AYA) – located at the bottom of the stairs at 11 Acacia Place, AYA

runs a variety of yoga classes, yoga teacher training and private consultations to cater for all your

yoga needs regardless of your experience. AYA has an introductory offer for new students and

Sanctuary residents – refer to the flyer in your handover pack. For details visit

www.australianyogaacademy.com.

“Frankie Says” riverside eatery – due to open in mid-2015 – Frankie Says will serve contemporary

Italian dishes with an emphasis on share plates, panzerotti & pizza plus a variety of wines, craft

beers and of course great coffee.

“Kitty Burns” riverfront café – due to open in late-2015 – Operators behind the very successful

‘Lilydale General’ and ‘Naked Chicks’ in Prahran, “Kitty Burns” will serve smoothies and other

healthy-eating options for breakfast and lunch overlooking the Yarra River.

Eleven other studio-style office where businesses provide a range of creative design, marketing,

professional and real estate services among others.

Residents’ Manual

HEALTH & WELLBEING RETREAT / LIFESTYLE SERVICES

Take in the soothing riverland scenery, all while nourishing body and mind at the Health & Wellbeing

Retreat. Located on Level 1 in Haven, the retreat is a spectacular centerpiece in a beautiful landscaped

setting for all residents to enjoy. Feel refreshed and revitalised when you experience the purifying health

benefits of the sauna or a relaxing massage or beauty session with one of the retreat’s therapists.

Health & Wellbeing Retreat areas include:

25m Lap Pool, Spa and Sundeck

Gym

Sauna

Therapy Room (for massage and beauty services)

Change room facilities and lockers

All areas of the Health & Wellbeing Retreat can be accessed by becoming a member of the Resident

Portal. To read the terms and conditions for use of the Health & Wellbeing Retreat areas, visit

sanctuaryonline.com.au.

At all times, please consider other residents when enjoying the Health & Wellbeing Retreat facilities

and services.

Residents’ Manual

Health & Wellbeing Retreat Information

Area Description Hours

Lap Pool,

Spa &

Sundeck

As a Sanctuary resident you can enjoy use of the 25m lap pool

overlooking the Yarra River.

For the safety of residents, the Pool, Spa & Sundeck Rules must be

adhered to at all times.

Rules:

Shower before entering the Pool or Spa. An outdoor shower

is located adjacent to the pool.

No glass, food or drink permitted in Pool, Spa or Sundeck

area.

Proper swimming attire is required.

Children under the age of 16 must be accompanied by an

adult.

No diving or jumping.

No smoking.

A towel must be used after using the Pool or Spa.

No open cuts, sores or bandages in the Pool or Spa.

Conduct in the Pool or Spa must not jeopardise the safety of

others.

If the Pool, Spa or Sundeck area appears damaged, report

to the Building Manager immediately.

As demand allows, the resident Swim Coach offers the below

services to residents:

Private lessons (children and adults),

Group lessons (children and adults),

Stroke correction (children and adults),

Swim squad.

To arrange a booking with the Swim Coach visit

sanctuaryonline.com.au.

Dec-Mar:

5:30am – 9:30pm

Apr-Nov:

5:30am – 8:30pm

Residents’ Manual


Gym

The Health & Wellbeing Retreat gym is equipped with a variety of

fitness aids, such as free weights, treadmills, spin bikes, a rower and

more.

For the safety of all residents, the gym rules must be adhered to at all

times.

To assist with your health & fitness goals the Personal Trainer (PT)

offers a range of personal training services such as:

Gym inductions

Health and fitness screening

Personal training

Personalised programming

Boxing and bootcamp classes (subject to demand)

In the interest of safety, prior to being granted access to the

Gymnasium, all residents and guests must be professionally inducted

by the PT.

Inductions can be arranged via the resident portal and are free

for Sanctuary residents (paid for by Hamton) until 6 months after

Sanctuary is completed.

After this initial period, standard one-on-one inductions are $30 per

person. Premium Inductions are $60 per person and include a

personal training session with the PT.

To arrange an induction, or to book a personal training session, visit

sanctuaryonline.com.au

5am – 10pm,

7 days.

Residents’ Manual


Therapy

Room

The Therapy Room (located opposite the gym) is available for

residents to book and enjoy massage and/or beauty treatments by

trained professionals, all within the convenience of the Health &

Wellbeing Retreat.

A wide range of massage services are provided by the resident

masseuse, tailored to suit your needs. Services include:

Remedial massage

Sports/Deep tissue massage

Relaxation massage

Hot Rock massage

Lymphatic drainage

Cupping

The resident beautician will provide a host of beauty services

including:

Spray tanning

Waxing

Make-up application

Pedicures

Manicures

For more information or to make a booking with a Massage or Beauty

Therapist, please visit sanctuaryonline.com.au.

By appointment

Residents’ Manual


Sauna

Located next to the Therapy Room, the sauna offers many

therapeutic benefits.

Rules:

Shower before entering the sauna. Male and female

showers are located in the change rooms next to the

sauna (plus an outdoor shower is located beside the

pool)

Proper swimming attire is required

No glass, food or smoking is permitted in the sauna

Do not stay in the sauna longer than 15 to 20 minutes

Avoid the sauna if you have high blood pressure or

illness, always consult with your doctor first

Stay well hydrated

Cool down gradually afterwards

Children under the age of 16 must be accompanied by

an adult

A towel must be used for sitting on and for after sauna

use

Conduct in the sauna must not jeopardise the safety of

others

5am – 10pm,

7 days.

Change Rooms

and Lockers

Male & female change rooms and locker facilities are available

at the Health & Wellbeing Retreat for residents and their guests.

Residents are required to bring their own padlock for the

lockers. Do not leave your personal items in the lockers

overnight.

5am – 10pm,

7 days

Residents’ Manual

PUBLIC ART

The art strategy for Sanctuary and Acacia Place has been developed in consultation with Melbourne based

art curator Andy Dinan of [MARS] Gallery. Andy is passionate about public art and has worked in

conjunction with Hamton and the design team to ensure the artistic vision of the project is met whilst

complementing the architecture and landscape.

A number of art installations are featured throughout Sanctuary and Acacia Place which residents and the

public can appreciate.

‘Acacia Place Light Wall’, by Priscilla Bracks

Designed by renowned multimedia installation artist Priscilla Bracks, the entrance to Acacia Place became

the canvas for an amazing light installation, creating an impressive experience upon arrival into the

development.

The Acacia Place Light Wall was inspired by the tangled branches of a wattle tree, a prevalent plant

species in the Yarra River corridor. The magnificent art piece mimics the effect of dappled light through

back lit trees via LED lights behind a stylised, custom-cut screen façade. High-quality, long-life LED lights

have been arranged in a way that mimics the form of clustered wattle blossoms. The lights’ patterns

change with the seasons, creating an ambience in the space and constant visual interest, plus there are

‘special’ light sequences at Christmas and Easter.

Residents’ Manual

‘The Inspector’, by Daniel Agdag

The first sculpture installed in the lower part of Acacia Place is Daniel Agdag’s, ‘The Inspector’. This

sculpture was selected by public vote and it is a tribute to the Yarra River's industrial past and its role in

building the City of Melbourne. The Inspector takes visual cues from the river's history and these artefacts

inform the many intricate components of the work.

The piece comprises 'The Rail Bridge' and 'The Contraption' (sitting on top), all fabricated from weathering

steel. The cross-section of rail bridge takes influence from the Victoria Street bridge and its ornamental

gantries. The viewer looks up at The Contraption, as one might do a passing tram whilst journeying along

the paths of the Yarra.

‘Nurture’, by Mike Nicholls

This second sculpture was also selected by public vote. Mike Nicholls’ ‘Nurture’ has been installed at the

Acacia Place entry piazza in conjunction with Sanctuary being completed.

The pre-installation photograph shown below illustrates the concept of ‘Nurture’, which is based on a hand

cradling a baby bird. It is an emotional metaphor which relates to the act of caring and protecting

something that is defenseless and vulnerable. It is an icon that in broader terms encapsulates the need to

protect our natural environment and care for our fellow beings.

Residents’ Manual

‘Six seasons of the Yarra’, by Alexis Beckett

Alexis Beckett is a Melbourne-based artist, working predominantly in print-making and digital media. Alexis’

work is concerned with the celebration and protection of Australia’s native flora and fauna. The stunning

works in the Sanctuary lift lobbies depict the changing seasons of the Yarra as based on original

illustrations by Alexis of the ‘six season local calendar’ for the Yarra devised by Alan Reid and published in

‘Banksias and Bilbys’, by the Gould League of Victoria.

These iconic images have been reworked and printed on perspex to create a sleek, contemporary work

that honours the unique location of Sanctuary.

Residents’ Manual

LITTLE THINGS THAT MAKE ALL THE DIFFERENCE

There is more to living at Sanctuary than you might think. Below is a list of a few little things aimed at

making life easier.

Service Description

Concierge

Desk

The resident portal is the headquarters for concierge services and should be your

first port of call for many of the below services. However, the concierge desk at

Sanctuary acts as an interface between residents and Building Management staff.

Parcel

Delivery

Parcels can be accepted and held on your behalf by Building Management. You

will be notified when a parcel is awaiting collection.

Please note:

You must be a member of the resident portal and have accepted the terms

& conditions regarding parcel delivery before the Building Management

team will sign for parcels on your behalf.

Large parcels (for example white goods and TV’s) are not able to be

stored, and as such delivery of large items cannot be accepted by Building

Management and cannot come through the main lobby (refer to Moving

In/Out on page 20 for instructions on receiving large items).

Parcels must be collected within one week.

Lifestyle

Bookings

Should you have a query about booking any of the lifestyle areas or services on the

resident portal, please speak to Building Management.

Newspaper

Delivery

To arrange for your preferred newspaper to be delivered to the lobby every morning

for collection. Please email: [email protected] and select from the following

titles:

The Age The Australian

The Financial Review The Herald-Sun

For further details visit www.localdelivery.com.au or call 03 9419 5055

Residents’ Manual

Service Description

Car Share

Hamton has partnered with GoGet car share to provide residents with the benefits

of a car without the hassle and expense or owning one.

Four GoGet cars are provided in the basement near the entrance on level LG1

which can be rented by GoGet members by the hour or for longer periods.

As a Sanctuary resident, you are automatically entitled to a free 12 month GoGet

“Go Occasional” membership.

Activating your GoGet membership is easy:

If you received a GoGet welcome letter (when you moved in) simply call

1300 769 389 and quote the GoGet activation code.

If you didn’t receive a letter, call 1300 769 389 and quote

‘SANCTUARY2015’ to receive your free membership. A welcome pack

will then be sent to you.

Once you are a member, using GoGet is easy:

Simply book any GoGet car online or by phone. Then, use your special

GoGet smart card, jump in, drive and return the car to the same spot.

If you need the car for longer, GoGet has great rates comparable to car

rental (but GoGet pays for petrol).

Each month you get an account, much like a phone bill. What you don’t get

are mechanical, insurance and registration costs, cleaning hassles and

everything else that goes with owning a car.

Refer to goget.com.au or call 1300 769 389 for further details.

Art Curator

The resident Art Curator, Andy Dinan will be able to assist and advise you with your

private art needs.

As the curator of MARS Gallery, Andy is ideally placed to provide the following services:

Recommend art pieces for private collection

Advise on emerging and established artists

Reframing of existing works and advice on appropriate hanging systems

To contact Andy, please email [email protected] or call MARS Gallery on 03

9681 8425.

Residents’ Manual

CONNECTION OF SERVICES / UTILITIES

The following information is provided to make the transition into your new Sanctuary apartment and connection

of services as seamless and simple as possible.

Service Important Details Contact Info

Electricity

Sanctuary is equipped with specialised electrical infrastructure

known as an ‘embedded network’ which is operated by

WINenergy. Bulk deals with wholesale providers have been

negotiated in order to provide residents with access to

discount electricity.

Advantages of the embedded network include:

Below market rates for electricity

No waiting period for connection of a service

To ensure your apartment is connected with electricity

you must open a WINenergy account – please note there

is a connection fee.

An application form is available on the resident portal and can

be returned to WINenergy via fax to 03 9832 0011.

WINenergy

Customer Service

1300 791 970

Mon – Fri

8.30am – 5.30pm

winenergy.com.au

Emergency

afterhours number:

1300 448 862

Gas

Origin Energy is the gas service provider for Sanctuary and

gas is connected to your apartment by Hamton before

settlement.

Even though gas is connected, you still need to open an

account with Origin for billing of gas hot water used in

your apartment.

An application form is available on the resident portal (click on

“Services”) and can be returned to Origin Energy via fax to 03

8635 3012. Alternatively, complete your application online at

www.originenergy.com.au/3345/Open-an-account.

Origin Energy

Customer Service

1300 734 533

originenergy.com.au

Residents’ Manual

Service Important Details Contact Info

Water

City West Water (CWW) is the water provider for Sanctuary.

Water is connected to your apartment by Hamton before

settlement.

Even though water is connected, residents must still open an

account with CWW to enable billing of water.

Please note there are different requirements depending on

whether you are an owner occupier, or if your apartment is

leased.

Refer to www.citywestwater.com.au/residents.aspx for details.

City West Water

citywestwater.com.au

General enquiries:

131 691

Telephone

You can connect a landline telephone service at Sanctuary by

contacting an NBN service provider and opening an account.

Each data point in your apartment can be used as a landline

telephone point if desired.

National Broadband

Network

1800 687 626

nbnco.com.au

Internet

All Sanctuary apartments are connected to the National

Broadband Network (NBN) with an ‘NBN connection box’

installed (generally) within a bedroom robe in each

apartment. All data points are wired back to a panel beside

the NBN connection box.

You must open an account with a service provider to activate

a live internet connection. There are many service providers

offering NBN services. To find one, simply search online for

“NBN providers”.

National Broadband

Network

1800 OUR NBN

(1800 687 626)

nbnco.com.au

Foxtel

Provision for Foxtel has been made within your apartment

and residents wanting to connect the service in their own

apartment should contact Foxtel to discuss packages and

setup charges.

Please call Foxtel customer service or speak to Steve Tyron

from Foxtel on 0419 714 771 should you have any queries.

Foxtel

Customer Service

13 17 87

foxtel.com.au

Residents’ Manual

MOVING IN OR OUT

Residents must book their move on the resident portal 48 hours in advance. You cannot move-in

without a pre-arranged booking. If you attempt to do so you will be asked to leave site immediately

by Building Management.

Please note the following information and requirements associated with moves:

Timeslots

The table below shows the available timeslots for moves. Additional timeslots have been made available to

cater for increased demand during the 3 months following settlement. After this peak period, the normal

timeslots will apply.

Normal Timeslots Additional Timeslots

Monday – Friday Monday – Friday Saturday Sunday

9am – 1pm 9am – 12pm 9am- 12pm 9am – 12pm

1pm – 5pm 12pm – 3pm 12pm – 3pm 12pm – 3pm

3pm – 6pm 3pm – 6pm 3pm – 6pm

6pm – 9pm 6pm – 9pm 6pm – 9pm

Procedure before starting to move

Residents must first report to Building Management in the Sanctuary main lobby and provide evidence of

ownership or a copy of their lease. A condition assessment will be conducted by Building Management

prior to the move commencing (to ensure that any damage caused during the move is identifiable). Your

removalist will be required to supply a copy of its public liability insurance policy to Building Management.

Loading Bay

Moving vehicles must park in the loading bay during the allocated timeslot. Plans showing the loading bay

are in your handover pack and on the resident portal (see ‘Documents’). Please note the maximum

clearance height of 4 metres.

Ferry Vehicle and Lift Access

A ‘ferry vehicle’ is available to move items from the loading bay to the lifts. Due to extensive travel

distances through the car park (up to 150m), vehicle and pedestrian safety considerations and time

restrictions, it is compulsory to hire and use the ferry vehicle. The hire fee is $70 and is payable when

booking your move on the resident portal.

The ferry vehicle is not required if you or your removalist provide transportation which can safely fit beneath

the basement height clearance of 2.0 metres. For safety reasons, the use of hand trolleys or similar

manual equipment to move items from the loading bay to the Sanctuary lifts is prohibited.

The plans in your handover pack and on the resident portal identify the lift locations and best route to/from

the loading bay.

Residents’ Manual

No Moves through the Main Lobby

Please note that moves are not permitted through the main lobby under any circumstances.

All moves must be completed via the basement on the Lower Ground 1 (LG1) level.

Best access for each apartment

Please refer to the table below and the plans in your handover pack when booking your move.

Level Apartment/s Best Access

Lower Ground 1 1LG – 8LG No lift required. Enter corridor at riverfront lift lobby

Ground 1G – 5G Via riverfront lift only

Level 1

101 – 105, 116 – 127 Via main lift

106 – 115 Via riverfront lift

Level 2

201 – 205, 216 – 230 Via main lift

206 – 215 Via riverfront lift

Levels 3 – 8 All apartments Via main lift only

Lift car dimensions

Please take note of the following dimensions to ensure your items can fit in the lift.

Main Core ‘Move In’ Lift Riverfront Lift

Lift Car Size 1,600mm W 2,400mm H 2,100mm D

1,400mm W 2,400mm H 2,000mm D

Door Opening Size 1,000mm W 2,080mm H

890mm W 2,080mm H

Residents’ Manual

BUILDING MANAGEMENT AND OWNERS CORPORATION

Building Management

The Building Management team for Acacia Place (Eden, Haven & Sanctuary) currently consists of

Management, Security and Cleaning staff. It is their role to oversee the day-to-day operation of each

building and ensure effective administration, presentation and security at all times so residents can enjoy a

clean, friendly and safe environment.

The Building Management team will endeavour to attend to your needs as promptly as possible. Please

ensure that non urgent issues are communicated via email or the resident portal.

In case of an after-hours emergency, please contact the number below. Please note emergencies are

classed as flooding or fire and not (for example) being locked out of the building or your apartment.

After Hours Emergency Contact: 0402 703 364

Owners Corporation

Sanctuary’s Owners Corporation employs Spire Owners Corporation Management Pty Ltd (Spire) to

manage common property on its behalf as well as administer certain services for the benefit of the building.

Spire is responsible for ensuring that the Owners Corporation fulfills its obligations under all relevant Acts

and regulations. Owners Corporation information and documents, including Owners Corporation Rules can

be accessed on the resident portal. The Spire representative managing Sanctuary is Priscilla Ching.

Priscilla’s contact details are as follows:

Address: 1/32 Bray Street, South Yarra, VIC 3181

Phone: 0407 507 171

Email: [email protected]

Residents’ Manual

ADDRESSES, ACCESS AND SECURITY

Postal Addresses

All apartments at Sanctuary have an address at 4 Acacia Place, Abbotsford 3067. Your specific address

is simply a prefix to this. For example:

Apartment number Postal address

6LG 6LG / 4 Acacia Place, Abbotsford 3067

5G 5G / 4 Acacia Place, Abbotsford 3067

628 628 / 4 Acacia Place, Abbotsford 3067

Please note that your apartment number may be different to your lot number from the plan of subdivision.

This can occur when adjacent apartments are combined. Council policy requires sequential apartment

numbering; numbers cannot be skipped.

Security System and Access Equipment

At Sanctuary, your security and peace of mind is paramount. The building includes a state-of-the-art

access security system, which includes security fob readers on all external entry and exit points, lifts and

common areas. There is also remote control basement access and a closed circuit television camera

system monitoring critical common areas. Apartments are accessed by keys (restricted type) and include a

video intercom for extra security.

The following access equipment has been provided for each apartment:

No. bedrooms Front door keys Security fobs Car park remotes

1 2 2 1 per car space

2 3 3 1 per car space

3-4 4 4 1 per car space

Maintaining security is the shared responsibility of all Sanctuary residents. Please take extra care when

entering or exiting the building, and be aware of unknown people seeking to gain access to the building at

the same time you are entering or exiting. Please notify Building Management if someone is in the building

who you believe shouldn’t be.

INTERCOM SYSTEM

The intercom system consists of entry panels and apartment intercom units (refer images overleaf).

Several entry panels are located around the development; each has instructional signage on how to buzz

particular apartment/s.

Your apartment intercom unit allows you to see and speak to visitors buzzing from a particular entry panel,

plus you can unlock a secured area within the building (i.e. at the entry panel location) to allow visitors to

enter, and also unlock the lift security temporarily (approx. 1min) to allow lift access to your level.

Residents’ Manual

Intercom System Building Codes

Each of the three buildings has been given a code, as per the following table. These codes tell the

intercom system to buzz an apartment in Eden, Haven or Sanctuary.

Building Code Building Name Apartment Addresses

A Eden 1 & 13 Acacia Place

B Haven 6 & 18 Acacia Place

C Sanctuary 4 Acacia Place

Entry Panel – Important Instructions

Apartment Number Entry Panel Instructions

Apts with an ‘LG’ suffix

1. Press zero-zero 2. Press the apt number (without LG) 3. Press the building code (A, B, or C) 4. Press Example: to call 8LG in Sanctuary, press: 0-0-8-C-

Apts with a ‘G’ suffix

1. Press zero 2. Press the apt number (without G) 3. Press the building code (A, B, or C) 4. Press Example: to call 7G in Sanctuary, press: 0-7-C-

Apts on levels 1 and above

1. Press the apt number 2. Press the building code (A, B, or C) 3. Press Example: to call 821 in Sanctuary, press: 8-2-1-C-

Apartment Intercom Unit – Important Instructions

Button / Item Function

Talk Button Answer a call

Door Release Button Provide access through security point

Lift Release Button Unlock temporary lift access to your level

1 Bell adjustment and exclusion

2 Loudspeaker volume

3 Screen brightness

4 Colour setting & signalling LED

5 Door lock activation / door status (Red LED)

6 Operating status (Red/Green LED)

7 Loudspeaker

8 Display screen

9 Microphone

Residents’ Manual

LIFT OPERATION

Sanctuary has three passenger lifts in total. Two lifts (the ‘main’ lifts) service all levels (Lower Ground 2 to

9) and third lift (the ‘Riverfront’ lift) services levels Lower Ground 2 to 2 only.

Lifts can be activated by swiping your security fob on the reader inside the lift. For security reasons,

security fobs are programmed to only provide lift access to your specific apartment level. A level-by-level

summary of the lift security programming is as follows:

Level/s Main Lifts Riverfront Lift

Lower Ground 2 Swipe access Free access

Lower Ground 1 Free access Free access

Ground Free access Swipe access

Level 1

Swipe access (level 1 residents only) (except when the Sanctuary gym is open, swipe access for all residents)

Swipe access only (level 1 residents only) (except when the Sanctuary gym is open, swipe access for all residents)

Level 2 Swipe access (level 2 residents only) Swipe access (level 2 residents only)

Levels 3 – 8 Swipe access (relevant level only) Not applicable

Level 9 Swipe access during open hours only Not applicable

Please note that the “Free access” levels are programmed this way so visitors can freely exit to the visitor

parking or main lobby without a resident needing to swipe on their behalf.

ACCESS TO ENTRANCES & COMMUNAL AREAS

Main Lobby (4 Acacia Place – Ground Level)

The main lobby is on the ground level and can be accessed from Acacia Place by swiping your security fob,

or for visitors, by calling the relevant apartment via the intercom entry panel at the door in the airlock.

Riverfront Entrance (Ground Level)

The riverfront entry located on the eastern end of Sanctuary (between Haven and Sanctuary) is secured at

all times. Access can be gained swiping your security fob, or for some visitors (levels LG – 2 only), by

calling the relevant apartment via the intercom entry panel at the door.

Level 1 Entrance (adjacent to Sanctuary gym)

The level 1 entrance to Sanctuary is secured at all times and is accessible from the level 1 courtyard

(between Haven and Sanctuary) by swiping your security fob. It is a residents-only entrance.

Sanctuary Gym (Level 1)

Sanctuary residents who have completed a gym induction can access level 1 via the lifts (during gym open

hours only), and from there enter the gym by swiping their security fob at the gym door. Eden and Haven

residents can only access the Sanctuary gym via the level 1 landscaped courtyard.

Residents’ Manual

Resident Rooftop (Level 9)

The lifts are programmed to allow access to level 9 during open hours only. The intercom unit on the

rooftop allows visitor access into the main lobby and will temporarily unlock lift access to level 9.

To dial the resident rooftop intercom from an entry panel, dial 9-0-0-C-Bell.

Health & Wellbeing Retreat Access (Pool, Spa, Sauna, Therapy Room & Gym – Level 1 in Haven)

The Health and Wellbeing Retreat is located within Haven and is accessible for Sanctuary residents via the

level 1 landscaped courtyard between Haven and Sanctuary, during open hours only.

ADDITIONAL SECURITY FOB / REMOTE CONTROL

If you need an additional security fob or car park remote control, you must complete the relevant request

form on the resident portal. Costs are as follows:

Security Fob: $80 (inc GST)

Car Park Remote Control: $120 (inc GST)

Once your request has been approved and payment has been received, your order will be processed.

Building Management will email you when your access equipment is ready for collection.

Residents’ Manual

CAR PARKING

The Sanctuary car park contains separate areas for public (visitor) parking and for permanent (private)

parking.

The main car park entrance is open between 5.45am and midnight, is located on Lower Ground 1 and is

accessed from Acacia Place by the ramp on the west (city) side of Eden. When the main car park entrance

is closed, access for permanent parkers is by remote control, and for visitors is via the intercom adjacent to

the entrance (on the left).

Safety and security must be considered at all times. Please note:

The speed limit is 5 km/h.

Be aware of pedestrians within the car park.

Remember to turn your headlights on whilst in the car park.

Do not tamper with sensors on security gates.

Permanent Parking

All permanent parking spaces at Sanctuary are allocated to residential apartments. Residents must only

park in their allocated car space/s. All permanent parking areas are securely separated from the public

parking area and are accessible via security gates which are operable by your remote control (if you have a

car space).

Public / Visitor Parking

121 public car spaces are provided for visitors, spread between the Eden, Haven and Sanctuary basement

car park. 89 of these spaces are on level Lower Ground 1, and the remaining 34 are on Lower Ground 2,

accessible from the ramp in the Haven & Sanctuary section of the car park.

The plan on the following page shows the parking bays which are most conveniently located for your

visitors (highlighted in red).

The public car park spaces are privately owned and managed by a third party operator (Care Park), not by

the Owners Corporation. To ensure use of these spaces is not abused by city-bound commuters or

permanent residents, visitors who park for longer than 30 minutes must pay for parking. This is a

requirement of the Council under the planning permit for the development.

Visitors are required to purchase a ticket from one of the ticket machines and display it on their dashboard.

A valid ticket must be displayed even if parking for less than 30 minutes (the ticket is free). Infringement

notices will be issued by the car park manager if a valid ticket is not displayed.

Residents’ Manual

Most convenient parking bays for Sanctuary visitors

Residents’ Manual

Drop-off Area

There is a roundabout and drop-off area near the main lobby entrance. Cars (e.g. taxis, pizza delivery

drivers) are permitted to park in the drop-off area for a maximum of 10 minutes. Any vehicles violating this

time limit risk being towed at the owner’s expense.

Large delivery trucks are not permitted to park in the drop off area at any time, and instead must use the

loading bay, and liaise with Building Management for access – a booking may be required depending on

length of delivery.

Drop-off Area

Residents’ Manual

Contractor Loading Zones

Contractors’ whose vehicles cannot fit beneath the 2m basement entrance height clearance may park in

one of two loading zones as shown below, provided they first contact Building Management. Large

contractor vehicles which don’t fit within the loading zones may park in the Loading Bay (see below on left)

provided Building Management has given approval and provided no moves are in progress.

Please be sure to contact Building Management in advance should you wish to utilise these spaces.

Loading Bay and Contractor Loading Zone 2 Contractor Loading Zone 1 (Lower Ground Level) (Ground Level)

Residents’ Manual

BICYCLE STORAGE

The Sanctuary bicycle storage room is located on the Ground level behind the lobby (refer plan below) and

is conveniently accessible from both the Victoria Street side of Sanctuary and from within the car park.

Residents’ who have a bike and wish to use the bike store must request access from Building Management

([email protected]), who will program the relevant security fob. Bike store security access can

be easily requested by ticking the relevant box when registering on the resident portal.

There are two additional bicycle storage rooms in the Haven part of the basement which Sanctuary

residents can also access, again upon request to Building Management (subject to availability).

Please note that bicycles are NOT to be transported in lifts or through the main lobby at any time.

Victoria Street

Acacia Place

Bike Store

Residents’ Manual

STORAGE CAGES

Storage cages are generally located in the car parking areas and are each signed with a unique number.

Storage of goods in cages is done at your own risk. Do not leave valuable items in cages which are visible

from within the car park and ensure you understand whether your home contents insurance policy includes

or excludes cover for items in your storage cage. Dangerous or flammable goods must not be stored in

cages.

As required by building regulations, fire sprinkler pipes hang over some storage cages. Please ensure

movement of goods in and out of storage does not cause damage to sprinkler heads or pipes which may

result in substantial water damage to your stored goods.

Stored goods must be elevated off the floor and must not obstruct drains. It is your responsibility to

conduct regular inspections of drainage points within your storage cage and it is your risk if your items get

damaged from water in a storage cage.

Storage cages are designed to be ventilated with the car park and therefore should not be ‘closed’ with the

installation of any materials without the approval of the Owners Corporation. To keep uniformity, the

Owners Corporations has approved the following product from Bunnings (Barcode: 00799870340063,

Brand: Coolaroo, Colour: Charcoal)

Residents must do a neat job (i.e. line from bottom to top of cage), otherwise the OC may require lining to

be removed or re-installed. To arrange installation please contact Nifty Maintenance on 0410 822 153 or

[email protected].

Residents’ Manual

WASTE MANAGEMENT

For your convenience, residential waste and recycling is collected by the City of Yarra. Please be mindful

to always dispose of waste thoughtfully to minimise the time cleaning staff are required to clean up after

residents.

General Waste Disposal

There is a general waste garbage chute in the main lift core servicing levels 1 – 9 only. Residents on

Lower Ground 1 and Ground do not have access to this bin chute and are to dispose of general waste in

the bin rooms near the riverfront lift on these levels.

There is a main bin holding room located on Lower Ground 1 in the Eden part of the basement, near the

main car park entrance. This room contains large bins and is where items not suitable for the chute must

be taken. For access to this room, please contact Building Management.

Please note the following:

To prevent spillage and odours, please ensure your household rubbish is in strong, properly

sealed plastic bags before placing it in the chute.

35 litre bin bags are the maximum size which will fit in the chute.

No recyclable materials are to be placed in the general waste chute but instead in the recycling

chute, or in the recycling bins in the bin rooms

Flammable liquids or dangerous items and substances must not be left in the bin rooms

Rubbish or rubbish bags MUST NOT be left outside your apartment door, on balconies or on the floor in or

near any of the bin rooms. You will be charged a fee should you not comply with this requirement,

necessitating cleaners to remove rubbish from a place it shouldn’t be.

Recycling

There is a recycling chute in the main lift core servicing levels 1 – 9 only. Residents on Lower Ground 1

and Ground do not have access to the recycling bin chute and are to dispose of recycling in the bin rooms

near the riverfront lift on these levels.

Please do not attempt to squeeze large items into the recycling chute or it may become blocked. Costs

incurred by the Owners Corporation to remove such blockages will be charged to the offending resident.

The main bin holding room in the Eden part of the basement referred to above also contains large recycling

bins.

Hard Rubbish / Large Items

You must take all hard rubbish / large items which don’t fit in the bins to the loading bay outside the

basement entrance. To access the loading bay, contact Building Management who will open the sliding

gate for you. Rubbish is to be placed in the metal container at the rear of the loading bay. Building

Management will arrange for Council to collect the rubbish.

Residents’ Manual

GENERAL HOUSE KEEPING

Mailboxes

Each apartment has a lockable mailbox, which is located in the mail room in the Main Lobby – 4 Acacia

Place.

Your settlement pack contains a mailbox key. Should you require a replacement key for your mailbox,

please contact Project Mail Systems on (03) 9773 0377 and quote the code on your letterbox lock barrel.

Smoking

Smoking is not permitted on or in any part of the common property at Sanctuary or in the Health &

Wellbeing Retreat at any time.

Smoke Detectors

There are smoke detectors with a backup battery fixed to the ceilings in all apartments. If a smoke detector

is making an intermittent beeping sound, replace the batteries immediately.

Please note that detectors within apartments are localised and do not call the fire brigade when activated.

However, detectors located in common areas are connected to a central system which if activated will call

the fire brigade.

If a resident is found to be responsible for a false alarm call where the Metropolitan Fire Brigade (MFB)

attends site, a fee of up to $6,000 may be incurred.

Insurance

The Owners Corporation has building insurance which covers accidental loss and damage to Owners

Corporation property similar to normal household building insurance. All improvements and structural

fittings including fixed plant, machinery and underground services owned by the Owners Corporation and

items built, constructed or installed permanently in the building are covered under this insurance.

The Owners Corporation also has public liability insurance which covers the Owners Corporation’s legal

liability but not individual owners’ personal legal liability.

The Owners Corporation insurance policy does not cover any loss or damage to privately owned fittings in

your apartment and/or contents. Liabilities arising from incidents that occur in your apartment, balcony, car

space or storage cage are not covered by the Owners Corporation insurance.

It is the responsibility of individual owners and tenants to arrange contents and/or landlords insurance to

cover public liability and damage to household contents and personal items inside their apartment, car

space and storage cage. Please be sure to include damage to carpets as part of your contents insurance.

Lost & Found

Please report any lost items to the Building Management team. They will add your contact details to the

lost and found register and look out for your lost possession/s. Any found items not claimed within six

months will be disposed of.

Residents’ Manual

YOUR APARTMENT

Electrical Service

There is an electrical switchboard located in your apartment containing circuit breakers for power outlets,

lights, air conditioning, appliances and exhaust fans. All lighting circuits have a safety switch. Your

switchboard is wall mounted and is generally located near the entry of your apartment.

The procedure for resetting an electrical trip in your apartment is as follows:

1. Switch off all power outlets (GPOs), lights and unplug all appliances, and then reset the safety

switches in the switchboard.

2. Switch on each GPO (one at a time) to determine the faulty outlet or appliances until the safety

switch trips.

3. If the electrical trip still persists after doing Step 1 and Step 2, contact a licensed electrician

immediately to locate and rectify the fault.

In order to activate the power point in the laundry to power your washing machine or dryer, there is a wall-

mounted switch (identical to a light switch) either inside or near the outside of the laundry which must be

turned on. This switch also controls the exhaust fan. The electrical circuit is designed this way (as a safety

precaution) to ensure the exhaust fan is operating whilst laundry appliances are in use and to minimise

condensation.

Gas Service

Gas is supplied to the cook top only. There is no individual gas meter for the gas cook top. The Owners

Corporation covers the cost of the cook top gas usage which is reimbursed to the Owners Corporation as

part of your Owners Corporation fees.

If the gas cook top does not work after turning on, please check whether the isolation valve has been

turned on. The isolation valve is located in the cupboard under the cook top.

Cold Water Service

City West Water supplies water to all apartments. The cold water meters are located in the water cupboard

in the corridor on the corresponding floor of your apartment. Each stop valve is labelled with the

appropriate apartment number. The cupboard is kept locked at all times and access will need to be

arranged by contacting the Building Manager.

Hot Water Service

Hot water to your apartment is provided by a combination of solar panels mounted on the roof of the

building and a gas heater system. This is a centralised system. There is a stop valve located in the water

cupboard for cold water to the apartment. The tempering valve, which mixes cold water to the hot, is

located in the ceiling access hatch of your bathroom.

Please contact the Owners Corporation for further information in relation to Hot Water Services charges.

Residents’ Manual

TV Points

Each apartment has at least one TV point to receive free to air television which connects to a master

antenna located on the roof of the building. There is also at least one pay TV point for Foxtel.

Telephone & Data Points

There are numerous data/telephone connection points in each apartment. Sanctuary is on the National

Broadband Network (NBN). You will find detailed information on how to arrange internet and telephone

connection for your apartment on the resident portal.

Air Conditioner / Heater

Each apartment has either a reverse cycle wall hung air-conditioning unit(s) or concealed air-conditioning

system. Air-conditioning units are located in the main living and in some cases the bedrooms with the

condenser unit(s) generally located either on the balcony of your apartment, or on the roof of the building.

Please note that regular maintenance of air-conditioning units is required to ensure that warranty provisions

are maintained. For details on how to operate and maintain the split system air-conditioning units, please

refer to the supplier manuals. If you need to locate your AC condenser because it is not on your balcony,

please speak to Building Management, they have this information.

Note: All AC Unit warranties are void if the owner cannot provide evidence of regular maintenance.

Do’s

Set temperature range between 20 degrees to 25 degrees with all the internal doors open to

achieve efficiency of the system.

Clean air filter and service the unit every six months to ensure the condensate pipe is not blocked.

When you have the heating on, you need to open a window to the apartment slightly to allow

natural ventilation. Failure to do so will run the risk of condensation occurring on the internal side

of the windows which in turn may eventually cause rotting of plaster and carpet.

Don’ts

Do not set minimum temperature on the thermostat and leave the apartment closed for more than

four hours as it may freeze the condensate pipe and cause the unit to leak.

Do not sit, stand or place any object on the outdoor unit. Do not block air inlets or outlets on the

outdoor unit.

There is a twelve-month warranty from Practical Completion provided on condition that the owner carries

out routine preventative maintenance of the unit during the warranty period.

An instruction manual has been provided to the apartment owner as part of the settlement folder.

Residents’ Manual

Pull Down Bed (if applicable)

When folding out a pull down bed, please ensure the metal frame legs are in the correct position to support

the weight of both the bed and persons resting.

If the bed legs aren’t pulled into position, the weight on the bed will cause the structure to come away and

result in extensive damage.

By folding them away, the legs can also be used to hold the bedding in place whilst the bed is in the “up”

position.

Your pull down bed comes with a 15 year warranty from the supplier. If your pull down bed mechanism

needs adjustment or maintenance, please contact them directly:

Tiltaway Beds

0439 807 957

[email protected]

Appliances

Appliance manuals and warranties are included within your handover pack.

There is a warranty letter for both Bosch and Miele appliances on the documents section of the resident

portal which can be used as proof of purchase in the event you need to make a warranty claim.

For information regarding integrated fridges (if your apartment includes one), please refer to user manuals

located in the settlement folder.

Laundry Facilities

All apartments include a room, cupboard or opening with hot and cold taps to allow connection of a

washing machine. There is also room above or beside for a dryer.

It is important to ensure that the water seal in the laundry floor waste does not dry out so that the odour or

smell from the floor waste will not escape. Pour approximately 600mls of water into the floor waste

regularly.

If you would prefer not to have a washing machine or dryer, there is a Laundrette (Dial-A-Laundry) located

at 125-127 Burnley Street, Richmond.

Residents’ Manual

GENERAL APARTMENT CARE AND MAINTENANCE

Proper care and maintenance is needed to ensure the longevity of the finishes and fixtures within your

apartment. Some preventative maintenance measures must be undertaken by you on a regular basis to

avoid damage.

If you are a tenant and your apartment requires maintenance, please contact your property manager who

can advise whether the maintenance is an owner expense or your own expense.

For any apartment maintenance, we recommend Nifty Maintenance. Please contact on 0410 822 153 or

[email protected].

Carpet

It is recommended to undertake regular maintenance to prolong the life of the carpet.

There are basic steps to be carried out for carpet maintenance:

Regular vacuuming,

Spot and stain removal,

Periodic wet cleaning.

Minimise using cleaning agents to carpeted areas, in extreme cases carpet may discolour or stain from

using cleaning agents.

Kitchen Bench Tops

Use the following preventive measures to ensure the bench top is maintained:

Place cloth beneath a chopping board, use place mats/ coasters to protect the surface from

scratching and heat marks,

Do not stand or sit on the bench top and vanity as it may cause cracking,

Clean any spills as quickly as possible to prevent absorption of substance into the bench and

vanity,

Avoid using steel items on benchtops as they may cause rust marking,

Do not use abrasive detergent such as Jif, Ajax to clean as it may cause damage to the bench top

and vanity,

Clean with mild detergent and warm water and rinse with clean water, then wipe dry with a clean,

low lint cloth,

To ensure that the stone is protected, for kitchen bench top it is recommended that a minimum of

every two years re-sealing is required.

Bathroom Basins

The bathroom basins / benchtops are made from a resin based product known as “solid surface”. Please

refer to the following link for maintenance instructions:

http://www.wikihow.com/Maintain-a-Corian-Countertop

Residents’ Manual

Floor & Wall Tiles

Clean using a damp cloth or sponge and lukewarm water, then wipe dry with a clean, low lint cloth. Clean

tiles regularly (especially in and around showers/baths), avoid using harsh cleaning agents. Use only water

based mould removal cleaning agents.

Neglecting to wipe a tiled surface dry, risks leaving watermarks on the surface, this will dull the shine and

create a spotty appearance.

Timber Floors

Regular cleaning of the timber floor is required. Vacuuming should always be completed with the bristles

down on the vacuum head. Alternatively sweeping, dust mop or a damp cloth can be used. Cleaning

should be carried out regularly to remove grit or objects that cause scratches on the surface of your floor.

When the floor is dirty, you may mop the floor using a well wrung mop. It is advisable to wipe up any

excess cleaning water using a clean rag or towel. Immediately wipe up any spills and ensure there is no

moisture on feet. It is important that you do not use soap-based detergents or ‘supermarket type cleaners’,

as these may leave a dull film on your floor. Do not use abrasive cleaners, steel wool, or scouring powder

on your floor and wax or polish your floor. Never use a steam mop on your floor.

Cupboards / Joinery

The basic steps to clean your joinery:

Clean any spills immediately and rinse with water.

Use dishwashing liquid or non-abrasive spray and a damp cloth to remove any stains on the

joinery.

Do not overuse the cleaning agent and do not use scourers, abrasive liquid and alkaline cleaners

on the joinery.

Tighten and adjust the door hinges every six months and do not use any oil and grease to any

joinery hardware.

Hardware should not be oiled or greased. Dust or grit should not be allowed to build up on hardware, the

hardware should be cleaned of dust and grit regularly by vacuuming or brushing.

Doors / Door Hardware

Doors in general do not require special maintenance if the following guidelines are followed:

Steps to maintain doors and door hardware:

Use a wet sponge to remove the dust.

Use warm mild detergent to remove any marks.

Rinse with clean warm water to remove cleaning residue. Thoroughly rinse the cleaning agent

away with clean water.

Dry and polish the item with a soft dry cloth.

All door hardware should be inspected once a year for oil leakage, tightness of fixings.

Residents’ Manual

Sliding Door & Windows

The sliding door and window hardware must be maintained to ensure its functionality. Keep sliding door

tracks free from dust and dirt. They can be cleaned with a damp cloth. It is recommended to clean the

windows and sliding door/s every three to six months.

Proper care must be taken when cleaning:

Routine cleaning using a wet sponge to remove the dust.

Use warm mild detergent to remove any marks.

Use a soft bristle brush to clean the tracks.

Rinse with clean warm water to remove cleaning residue.

Recommended routine cleaning products:

Windex® Surface and Glass (clear liquid available from Supermarket), produced by SC Johnson &

Son Pty Ltd; or

A mixture of one part vinegar with ten parts water. In addition to the above products, commercially

available vinegar-based glass cleaners have generally demonstrated an ability to provide a clean,

streak free glass surface. Viridian does not recommend the use of ammonia-base and alcohol-

base glass cleaners because these products tend to leave visible streaks.

Shower Screen, Splashback & Mirrors

The basic steps to clean shower screens, splash back and robe mirror:

Clean glass and mirror with mild detergent, glass cleaners or soft, lint free damp cloth or chamois.

Do not use abrasive cleaning agents and do not use scourers or steel wool to clean as it will

cause scratches to the glass and mirrors.

Showers need to be re-sealed using silicone every 12 months to prevent leaks.

Bathroom Fittings & Fixtures

In order to preserve the polished surface of the basin, use a clean damp cloth with warm soapy water to

wash away any dirt. Always remember not to pour boiling water onto the basin as this may cause cracking.

When the toilet lid is in down position, do not sit or stand on the toilet as this may cause cracking.

Stainless Steel Kitchen Sink

Your kitchen sink and is made from premium stainless steel. Due to a high level of pure nickel content in

the stainless steel, nickel oxide will form on the surface of the sink causing dullness and scratching.

It is recommended to clean the sink with a stainless steel cleaner (e.g. Steelfix) and a foam sponge during

the first four weeks after installation.

The basic steps to clean a stainless steel kitchen sink:

Clean with a soft slightly soapy damp cloth and avoid using steel wool or an abrasive cleaner.

Use a specialist stainless steel product to brighten the sink.

Residents’ Manual

Tapware

The basic steps to clean tapware:

Clean regularly with warm diluted soapy water, rinse and dry with soft clean cloth. Do not use

abrasive, acidic, alkaline and harsh detergent to clean the taps.

Apply liberal quantities of clear petroleum jelly to all surfaces. Wipe off with dry tissue to achieve

long lasting shine.

Clean tap filters every two months.

Check tap washers and replace if necessary.

Turn off stop valve (underneath the kitchen bench) or water supply to the apartment in any event

of faulty tap fittings.

Lighting

Latest technology energy saving LED downlights have been fitted in your apartment and typically have a

very long lifespan, far beyond that of a traditional halogen or fluorescent globe. Globes come with a 12

month warranty and should they fail within this time, please contact the supplier directly who will come and

install a replacement free of charge.

LED downlight supplier:

General Innovation Australia (Machtig)

Phone: 03 9580 0717


Paint

The basic steps to maintain the paintwork inside your apartment:

Use a clean damp cloth to remove marks,

Use a diluted sugar soap mix when necessary,

Do not use scourers and avoid excessive scrubbing as it may damage the paintwork.

Internal paintwork is recommended to be re-painted/re-coated every 3 years.

Downpipes & Floor Drains

All downpipes, floor drains on balconies and all other drains must be kept completely free of debris,

cigarette butts, leaves and any obstructions at all times (to be checked every three months).

Residents’ Manual

Ceiling Exhaust Fan

The ceiling exhaust fan in the bathroom and laundry helps to remove steam to maximise the lifespan of the

interior finishes. The fan is connected to the same switch as the light in the bathroom and should always be

activated when showering or using the laundry facilities.

To remove condensation the fans have been preset to continue to operate for up to five minutes after being

turned off.

It is recommended to clean the blades of exhaust fan and cover with a wet cloth every four months. Please

ensure the exhaust fan is switched off before cleaning.

The switch for the ceiling mounted fan in the laundry needs to be turned on in order to activate the wall

mounted power point in the laundry for your washing machine and dryer. Always remember to leave the

laundry door open when the dryer is in use to prevent formation of condensation.

While cooking, remember to switch on the range hood and leave the windows in the apartment slightly

open so that any smoke and condensation can be removed effectively.

Some bathrooms and laundries are generally combined together with the one fan. When switched on, the

two fans will operate at the same time in the bathroom and laundry as they are connected to the one

exhaust.

Residents’ Manual

DEFECTS & MAINTENANCE

Apartment Defects

Your apartment is covered by a Defect Rectification Period (DRP) for the first 9 months after the

Occupancy Permit is issued. During this time, the builder is obliged to rectify any defects within your

apartment which were caused by faulty materials or workmanship.

Please thoroughly read this section before taking any action in regards to any defect you believe you have

identified, and please remember this process relates only to the 9 month DRP.

During the DRP, if you believe there is a defect in your apartment, you need to submit a ‘support ticket’ on

the resident portal. The portal will notify Hamton’s customer care team, who will assess the issue, and if

necessary notify the builder, who will contact you to arrange a convenient time to rectify the defect. Please

note that Building Management is not responsible for maintenance issues inside your apartment.

If you submit a support ticket for an issue which is not deemed a defect, you will be advised (depending on

the issue, by either Hamton or the builder) how your issue can be resolved. Often, very simple things

which aren’t defects can be causing problems – e.g. power points switched off or taps turned off inside the

cupboard under your sink causing the dishwasher not to work.

Please note:

After the 9-month DRP, any defects (which are not pre-existing) are your responsibility to rectify.

An exception to the above is that certain aspects of your apartment (including the structure,

waterproofing, appliances etc.) come with warranties which extend beyond the DRP. If you believe

you have an issue which might be covered by a warranty, you need to contact the product

manufacturer (for appliances, fixtures, fittings, etc) or the builder (for structural or waterproofing issues

etc).

The builder will only respond to defects notified by apartment owners or their agents, not by tenants.

Please direct enquiries to LU Simon Builders at [email protected] or contact them on 03

9488 0000.

Defects within apartments ARE NOT the responsibility of the Building Manager. The Building

Manager works for the Owners Corporation to manage the common property within Sanctuary, not to

manage issues within private apartments.

Common Area Defects and Maintenance Issues

Residents are encouraged to report any common area faults or hazards to Building Management so they

may be rectified in a timely fashion. Examples may include trip hazards in common areas, faulty lifts or AV

equipment, damaged gym equipment or hallway light failures. For the safety and enjoyment of all

residents, please report all incidents.

To report common area faults, defects or damage, please login to the resident portal, where a support

ticket can be submitted and then the issue can be resolved.

Residents’ Manual

EMERGENCY PROCEDURES

Lift Emergency Procedure

Please only use the lift telephone call panel in the case of an emergency. Buttons on the operation panel

include an alarm button which will sound an alarm to notify the intervention service that passengers in the

lift need assistance.

Please contact Building Management if a lift fault occurs.

Lift Emergency Intercom

If the alarm button is activated there is a vocal connection between the lift car and the intervention service.

The receiver will assist in notifying the intervention service of the installation and address.

Emergency Warning and Intercommunication System

An Emergency Warning and Intercommunication System (EWIS) speaker is located in the bedrooms for

emergency information and alarms.

Emergency Evacuation Information

Should an evacuation be required you will hear an Evacuation Tone “Whoop….Whoop…Whoop” and an

evacuation announcement.

Evacuate via nearest safe stairway exit or lift if available.

Check signage in stairway for safe Level to exit.

Proceed to Evacuation Assembly Area (evacuation plans are provided as separate attachment

with resident manual).

Follow all directions from Emergency Services.

Emergency evacuation of the building via the Stairs

The stairwells are free entry from all levels. Once in the stairwell free exit is through ground floor. Resident

are unable to re-enter corridor from the stairwells.

Emergency evacuation of the building via Lifts

The main lifts are available for evacuation from the level of fire and the level above only.

Lifts will automatically travel to these levels and will be identified by a “Lift Available” sign.

Occupants on these levels may use the lifts to evacuate.

Carefully exit the building and always be mindful of vehicular traffic.

Emergency Evacuation instructions are contained within the evacuation diagrams and are located on every

level, including the basement levels. These diagrams show the locations of fire equipment.

Residents’ Manual

Standard Fire Orders

If safe, assist anyone in immediate danger.

Close door to isolate fire and smoke.

Call fire brigade on 000.

If safe, extinguish fire. Do not place yourself in any danger.

If required, or when evacuation tones sound, evacuate to assembly area via stairs in Acacia Place

(as identified in the evacuation diagrams).

Remain at assembly area until advised safe to return by emergency services personnel.

Report any persons missing to emergency services personnel.

Detailed evacuation plans are included as part of the resident manual pack and are available on the

resident portal and on each building level.

Fire Sprinkler System

Your apartment is provided with automatic fire sprinklers. In the event of a fire near a sprinkler head, heat

generated by the fire will cause the sprinkler to activate.

If the sprinkler is activated, a fire alarm will also be raised and the fire brigade will be called automatically.

This will release water and flood the immediate area in the event of a fire or if the sprinkler head is

accidently hit.

Fire brigade attendance to a false alarm is charged to the Owners Corporation and can cost in excess of

$6,000. The Owners Corporation will seek reimbursement for costs incurred from the resident. If you have

caused a false alarm, then you will be charged for the call out cost.

Please alert the fire brigade immediately if a sprinkler is accidently set off by calling 000. This may help

reduce the cost of the false alarm.

You are not required to carry out any maintenance or servicing of sprinkler equipment. Maintenance and

servicing is the responsibility of the Building Management and/or their representatives. You are required to

maintain the smoke alarms inside your apartment.

Sprinkler Heads

It is important to remember the following with respect to the sprinkler heads located in your apartment:

Utmost care should be taken not to hit a sprinkler head, particularly when moving furniture or other

equipment into or around you apartment.

Do not paint the sprinkler heads under any circumstances.

Do not hang items from the sprinkler head under any circumstances (e.g. Christmas decorations).

Do not remove sprinkler heads under any circumstances. Only qualified personnel with permission

from the Owners Corporation are to carry out work on the fire sprinkler system.

Do not store materials within 500mm of any sprinkler head.

If a leak occurs to a sprinkler head, immediately advise the Owners Corporation or Building

Manager.

Residents’ Manual

Hose Reels / Fire Extinguishers

Fire extinguishers are located within the services cupboard on each apartment level. A hose reel is located

in the fire hose reel cupboard located near the fire exit stair case. Fire extinguishers and hose reels must

only be used in the case of an emergency.

Fire Escape Doors are clearly marked and must not be held open or obstructed in any way.

Smoke Alarms / Detectors

Your apartment is fitted with a smoke detector and if activated will not cause a general smoke alarm.

There is a smoke detector with a backup battery fixed on the ceiling outside the bedroom(s).

If there is a beeping sound in the smoke detector, replace the batteries. Batteries should be replaced every

six months.

Residents’ Manual

SANCTUARY DIRECTORY

Role Company / Name Contact Details

Building Manager

Rob Zeman

Phone: 0402 703 364


Owners

Corporation

Manager

Spire OCM

Priscilla Ching

Phone: 0407 507 171


IT Manager /

Assistant Building

Manager

Nigel Ewart

Phone: 0427 003 404


Concierge /

Assistant Building

Manager

Thornton Taylor

Phone: 0448 971 433


Property Leasing

& Management

Dingle Partners

Vicki Lekanis

Phone: 03 9617 8903


Property Sales

One Project Marketing

Tracey Bradshaw

Phone: 0413 282 999
