15.01.06 p. lutgen & j. heinen1 systèmes intégrés de gestion
TRANSCRIPT
15.01.06 P. Lutgen & J. Heinen 1
Systèmes intégrés de gestion
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Effective economical and ecological management results in a social environment, and job safety.
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New management tools
1900: the Nation
1950: the Company
2000: the person
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Motivations
1950 Homo economicus satisfied with his salary
1975 Homo fabersatisfied with his work
2000 Homo sociologicuspleased with human relations
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New management tools
From Morale
or about legal obligations (command and control)
to Ethics
or voluntary commitment
(transparency)
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The employee1950 : obedient
Command and control
1975 : independent
Job description and initiative
2000 : interactive
Common objectives in a team
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New management tools
ISO 9001 PRODUCTS
ISO 14001
ENVIRONMENTOHSAS 18000
SA 8000
PEOPLE
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New management tools
Accidents on the job in Western Europe
5 500 fatalities per year
8 200 000 injuries per year
150 000 000 lost workdays at € 250 per day
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New management tools
1960:
On-site doctors: curative measures
1990:
Health on the job: preventive measures
2000:
Health of employees: well being of employees
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Structural changes at the workplace
- Loss of privacy in open space offices
- « Just in time », urgent tasks have priority over important tasks
- Fragmentation of work : phone calls, e-mails, meetings
- Continuous ombilical cord with workplace : cellphones, PC, call centers…
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.
„Human resource“ is replaced by the human person
New management tools
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UK Human Right Act Oct 2000
Companies must declare in public that they operate according to the Human Rights Declaration and to the regulations of the International Labour Organization (SA 8000)They must insure that their foreign suppliers do this also.
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New management tools
Investing in people
UK standard « happy employees = happy customers » www.iipuk.co.uk
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New management tools
Knowledge management
The engineer knows it all and the worker executesTransmission of know-how
Cultural change in the company
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New management tools
Benchmarking & BSC (Balanced Scoreboard)
Search for excellence through comparison
Exchange of experience
Basis for sustainable development
Credibility through transparency
Use of indicators
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Use of indicators
Visual display of complex information to:
• communicate results
• follow trends
• compare performance of subsidiaries
• make decisions
New management tools
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New management tools
Luxembourg
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New management tools
Systems of certification
Self-certification: foreseen in ISO 14001
Customer - supplier: French car manufacturers
Company – subcontractor: Dutch SCC system
Between equals: Austria (www.oeqs.com/sec.htm)
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Dialogue with neighbours
Information about safety of the installations, safeguard against possible crises, impact of activities on the environment...
New management tools
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New management tools
Public and annual reports• based on the 3 pillars of sustainable development
• become an unavoidable instrument of communication
• try to anticipate expectations and legal requirements
• public statements strengthen motivation
• be transparent: also mention failures
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New management tools
Laws and justice give each individual what he is due.
Friendship and ethics give more:Search of a better world with partners
Aristoteles
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Laws cannot make a social being out of a person living in disharmony
Confucius
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