15 august 2005
DESCRIPTION
Enabling Borderless Communications with IP Telephony. NUS IP Telephony Roadshow. 15 August 2005. Agenda. What is IP Telephony? Bringing IP Telephony to NUS Future Enhancements Q & A Demonstration and Exhibition. What is IP Telephony?. - PowerPoint PPT PresentationTRANSCRIPT
115 August 2005
NUS IP Telephony Roadshow
Enabling Borderless Communications with IP Telephony
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Agenda
• What is IP Telephony?
• Bringing IP Telephony to NUS
• Future Enhancements
• Q & A
• Demonstration and Exhibition
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What is IP Telephony? Translates voice conversations into data packets and transports
over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS).
Singtel PhoneNet
Singtel PSTN
Analog Telephone
Current Singtel
PhoneNet Service
New Campus IP Telephony
Service
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General Staff(7940)
NUS IPTel Overview
Call Processing / Messaging Servers
Wireless / Softphone
Boss/Secretary(7960)
NUSNetwork
(NUSNET)
IP Phone with PC Video
Video Call
Singtel PSTN
App Services
Exchange (Email)
Oracle/SAPIVLE
Gateway
Intranet/ Internet
Billing and eTicketingIPTel Web Portal
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Emergency Alert
Time Clock
AdvertisingReal Estate
Education Attendance
Health Care ER StatsBroadcast
Custom & Off-the-shelf applications
IP Phone Applications
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Desktop SMS ServiceStaff and Govt Directory ServicesMOTDInformation Services (weather, news, stocks, flights, traffic, currency etc)
Available Phone Applications
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SMARTCab Partner: SMRT Taxi
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Software phone on PC or notebookMake & receive calls from anywhere
Benefits:Telecom Charges
VOIP solution more economical than PSTN
Remote workforce Increased productivityBetter customer service
IP Communicator Softphone
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Bringing IP Telephony to NUS
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Key Considerations
Minimal disruption to existing voice service
Enhanced communications features at same or lower costs as compared to PhoneNet
Increased productivity and mobility
Project Goals
To successfully upgrade PhoneNet to an advanced IP Communications platform
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How We Are Affected
New prefix “6516” allocated All extensions preserved Seamless migration to new prefix
“6516” and “6874” concurrently available for 10 months (Sept 2005 to June 2006)
Called Number Announcement for “6874” in May & June 2006
Four-digit dialing across extensions with PhoneNet and IP Phones
Fax, direct lines & non “6874” phones not upgraded Availability of analogue lines for backup
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Upgrade Schedule
Phase 2B
3 Sep-17 Oct
Phase 2A
25 Aug-21 Sep
Phase 2C
27 Sep-24 Oct
Phase 2D
4 Oct-29 Nov
Phase 2E
1 Sep-31 Oct
Detailed schedule will be available on the IPTel Web Portal http://iptel.nus.edu.sg
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Detailed Planning with Dept Phone Admin Phone & Staff ID listing, seating plan Customised settings Site readiness assessment
Expert support team (in conjunction with ITCare)
User Starter Kit IP Phone & network patch cord with label, connectivity
diagram Starter guide, links to IPTel portal and support User preparation (clear voice mail, cancel call
forwarding, clear table space, close all applications, etc)
PhoneNet phones will be removed
User and Site Preparation
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IP Phone 7940 IP Phone 7960
IP Phone Models
Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc)
IP Phones comes with Calling Party Name Identification (Caller-ID) and speaker phone
Self-serve web portal for service personalization & administration
Access to Applications / Services (Directories, MOTD, etc)
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Phone Connection
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General user training conducted during term break from 19-23 Sept 2005
Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade
Online E-learning & User Guides available
Training
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Price Plans and Charges
No increase in departmental phone costs• All installation and setup charges waived during upgrade
• Singtel billing terminate end June 2006
• IPTel billing commences July 2006
• Price Plan equivalent to prevailing PhoneNet charges
• All IPTel equipment provided on subscription basis. No equipment purchase required
• Provisions catered for shared lines where applicable
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Future Enhancements
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Cost Effective Video to Every Desktop
Initiate voice/video call from an IP phone
High-quality video for effective non-verbal communication
Managed by one converged network
Video Telephony is Now Just a Phone Call
Desktop Video Telephony
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Who’s SharingWho’s Speaking
Who’s AttendingHow attending
2004 Results
Movable, sizable video window
E-Meetings and Conferencing
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Converged Communications
IP NetworkIP Network
E-MailE-MailCollaborationCollaboration CalendarCalendar
VideoConferencing
VideoConferencing
Web ApplicationWeb ApplicationAudio-ConferencingAudio-Conferencing
Instant Messaging
Instant Messaging
VoiceMessaging
VoiceMessaging
ContactCenter
ContactCenter
TelephoneServices
TelephoneServices
TelephoneServices
TelephoneServices
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More Info
• IPTel Web Portal iptel.nus.edu.sg and staff portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Questions & Answers
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Demonstration
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IP Phone 7940 IP Phone 7960
Cisco IP Phone Models
• Each has a LCD display, four soft keys, messages button
• Model 7960 has 6 line/speed dial button
• Model 7940 has 2 line/speed dial button
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Cisco IP Telephony Features
Call Forwarding
Speed Dial
Call Pickup
Call Transfer
Ad-hoc Conference (three parties)
Boss/Secretary
SMART Apps
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Questions & Answers
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More Info
• IPTel Web Portal iptel.nus.edu.sg and staff portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Thank You
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