15-07-27 hci emp engagement conference - driving leadership accountability mills and molinaros...
TRANSCRIPT
Driving Leader Engagement by Building a Strong Community of Leaders
Jeffrey MillsGlobal Learning & Performance Manager, Amgen
Vince Molinaro, Ph.D., Managing Director, Leadership Solutions, Lee Hecht Harrison
Agenda
• Leadership Accountability & Employee Engagement• The ShoreTel Story• Q&A
LEADERSHIP ACCOUNTABILITY & EMPLOYEE ENGAGEMENT
Insert Video One
Leaders who demonstrate a bias for:•getting important work done•always moving things forward, and •taking personal ownership for one’s words, actions and outcomes
Most believe Leadership Accountability is a critical business issue…
Leadership accountability is a critical business issue in my organization
My organization has clearly communicated our leadership expectations to our leaders
We have a high performance culture with highly engaged and productive employees
Our leaders demonstrate a high degree of commitment to their role as leaders, not just
their functional or technical roles
Now, on a scale from 1 to 5, where 1 is strongly disagree and 5 is strongly agree, please tell us how much you agree or disagree with the following statements.
The Top 5 Behaviors that Define Accountable Leaders
1. Hold others, including their team (direct reports), accountable for high standards of performance
2. Tackle tough issues and makes difficult decisions
3. Act in the best interests of the organization, rather than for themselves or their team/department
4. Work collaboratively with peers to break down silos and align the efforts of teams across the organization
5. Express optimism about your business and its future
3 Things Industry Leaders do Better than Others to drive a Culture of Leadership Accountability
Culture of Leadership AccountabilityBy Net Difference Between Industry Leaders and Those Average and Below
3 Organizational Practices Industry Leaders focus on to make their Leaders more accountable
Organizational Practices By Net Difference Between Industry Leaders and Those Average and Below
Polling Questions• Leadership accountability is a critical business issue in my
organization• My organization has clearly communicated our leadership
expectations to our leaders• We have a high performance culture with highly engaged and
productive employees• Our leaders demonstrate a high degree of commitment to their
role as leaders, not just their functional or technical roles
TABLE TOP DISCUSSION
Insert Video Two
THE SHORETEL STORYLeadership Business Review
ShoreTel’s LBR Objective• Leadership Business Review (LBR) is ShoreTel’s community of
leaders.– Focus on strategy and building a strong culture where leaders
demonstrate trust, alignment, clarity and commitment to business strategy.
Are Leaders Onboard?
Leadership Contract at ShoreTel
My Top 5 “Leadership Contract” Tips
1. Start at the Top. Start with the Business Results.
2. Customize and Cascade Key Concepts
3. Have Fun! - Sign it, frame it, and display it!
4. Integrate Lessons Across the Network
5. Measure and Course Correct
The Way Forward• LBR participants connected to the four terms to their own
roles.• Create LBR learning path to support needs identified by
community of leaders.• Strong Community of Leaders exercise used to identify issues
and topics for future LBR meetings.– Repeat survey every 6 months to leaders
Thank You.Any Questions?
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