13-14 pool handbook

7/30/2019 13-14 Pool Handbook

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TABLEOFCONTENTS- The Journey of the Lifeguard Staff Handbook -

Page 3 Student Learning OutcomesPage 4 Job DescriptionsPage 5 ExpectationsPage 6 General Employment InformationPage 13 Opening and Closing The PoolPage 14 CleaningPage 15 AttendancePage 16 The 10 Point SystemPage 17 Family TimePage 18 Guest PolicyPage 19 Lockers, Locks & Towels

Page 20 Snow Day InformationPage 21 Incident & Ejection ProceduresPage 22 Equipment Repair & MaintenancePage 25 General Facility Policies

Page 26 Emergency Procedures Overview

Page 27 Fire Procedures

Page 28 Tornado Warning Procedures

Page 29 TheftPage 29 Power FailurePage 29 Bomb Threat

Page 30 Active ShooterPage 30 Suspicious PersonsPage 30 SuicidePage 31 How To Handle Emergencies (with examples of various emergencies)

Page 39 Appendix A POOL EMERGENCYPage 40 Appendix B Public Relations Emergency

STUDENT


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LEARNING OUTCOMES

The student employment program at the Weary Center provides student employees with real-world learningopportunities through work experiences. In this program students have the opportunity to grow into leadershippositions while getting a more meaningful experience than what many graduate students across the countryreceive. Through these experiences we believe the following learning outcomes occur:

Through these student-learning outcomes, we believe that our student employment model is one of the best inthe country. What keeps this model strong from year to year is the student ownership of the program. Studentsare given opportunities to be involved with policy formation, creating procedures and other administrative tasks.The student leaders in each area of employment are responsible for selecting whom they would like to elevateinto leadership positions. This helps keep everyone accountable to each other and has worked extremely well fora number of years.

JOB DESCRIPTION | Lifeguard

Develop asense of self

worth

Developpersonal

responsility

Understandand respect

diversity

Develophealthy

relationships

Developleadership

Make healthylifestylechoices

Be involvedcommunity

citizens


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The purpose of the Lifeguard is to provide quality supervision of the Weary Center pool at all times during OpenRecreation hours. Due to the inherent risk that exists with all types of physical activity, the Lifeguardsresponsibilities are tremendously important. The Lifeguards are critical to the safety and security of the pool andthe users within it.

The Lifeguard provides users a safe atmosphere, promotes educational awareness of the pool, and offersassistance to users by supervision and answering questions. Also, the Lifeguard is responsible for some cleaning

tasks and attendance.

Required Skills/Knowledge:1. Hold current American Red Cross (or equivalent)

certifications in CPR for the Professional Rescuer2. Possess knowledge of the Automated External

Defibrillator

3. Possess current First Aid Certification4. Possess current Lifeguard Training Card5. Effective communication skills6. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University7. Effective teamwork skills8. Willingness to learn

Essential Functions of Lifeguards:1. Responsible for maintaining a safe and clean swimming pool environment2. Arrive to work in a timely manner to begin the lifeguard shift when scheduled3. Be in the Lifeguard Chair when a swimmer is in the water4. Responsible for performing necessary rescues and assisting any guests in any manner required5. Responsible for preventing accidents6. Responsible for attending all staff meetings and in-service training sessions in order to keep current on

all policies and maintain rescue skills7. Responsible for promoting/enforcing safe and acceptable behavior of users8. Responsible to work as scheduled or to find a qualified substitute9. Responsible for performing all other related duties as required

Protecting The User Requires:1. Being alert at all times2. Being aware of a users weakness or inability3. Keeping the deck clear of unnecessary items4. Correcting any problems5. Keeping the pool under constant surveillance during the shift6. Having a safety device within reach at all times7. Have a first aid pack on deck at all times

EXPECTATIONS | What it means to work at the Weary Center

Your job is very important | Unlike any other student position on campus, you serve the entire universitycommunity by providing a safe and fun place to work out and recreate. The university community includes yourpeers, faculty and staff, and a number of community pass holders.


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Your job is very flexible | With properadvanced notice, you can be scheduled to workaround your classes, meetings, athletic eventsand practices, and any other time commitments.

Your job provides a great learningenvironment | You will acquire and use many

skills that you will take with you into the realworld after college. These skills include:customer service, conflict management,teamwork, organizational skills, managementand supervisor skills. You will also gain specificknowledge of how a recreation center operatesand what is needed to make it operate well.

Your job is fun | Participants come to theWeary Center to have a good time. You canenhance this by having a good time yourself. Youhave many opportunities to socialize with yourpeers while doing your job.

The Weary Center recognizes that you are atstudent. We will not jeopardize your status as astudent with unreasonable or unjustifiable jobdemands. Although, by accepting employment atthe Weary Center you are accepting a

commitment for which you are responsible. As an employee at the Weary Center, your actions are representativeof the department. A positive attitude and professionalism towards users and co-workers contributes greatly tothe overall quality and success of the program. Student employees of the Weary Center must know and performall responsibilities related to their job. They are expected to follow and enforce all Weary Center policies andprocedures even when not on duty.

*Do not, under any circumstance, skip class to work. If you work for someone as a result of a class beingcancelled, you must make a note in the margin of your timesheet. Failure to do this will result in not being paid

for those hours.

Work Schedule | Being On Time


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The work schedule for Sunday-Friday is completed prior to eachsemester. All employees will be required to submit an availability formprior to the work schedule being created. Saturdays will consist of arandomly rotated schedule and will be assigned at the same time as theregular work schedule. All supervisors should expect to work between 1-3 Saturday shifts each semester.

Be On Time | It importance of being to work on time cannot beemphasized enough. Employees are expected to be in theirassigned area and ready to work at the scheduled time. Forexample, an employee scheduled to work at 8:00 pm is expected to bein his/her area at 8:00 pm, not working in the door at that time.

When the work schedule is created, every effort will be made to avoidsituations where the employee is scheduled up until he/she has a class.However, there are two scenarios where you may be scheduled to workimmediately before or oafter a class.

Scenario #1 (scheduled to work immediately before class):*You work from 9:00am-11:00am &

*You have class at 11:00am

Clearly, its not realistic to be expected to be in your assigned area at10:59am and then make it to class across campus for class just oneminute later. However, there may be times where this type of conflict isunavoidable when filling the work schedule. If your schedule has thistype of conflict, it is expected of the employee to do the following:

1. Look at the work schedule to see who comes in after you. Talkto this person (or persons) and see if he/she can arrive 10minutes early so that you can leave for class. If this person canarrive early, simply leave as soon as he/she arrives to take yourplace.

2. If, after talking with everyone that comes in for the next hour,no one is able to come in early for you, contact your directsupervisor. It may be possible to make other arrangements.

If you have a situation when you absolutely must leave for class but thenext supervisor has not yet arrived, call your direct supervisor. If youcannot reach him/her, leave a voicemail on his/her office phone. This

will demonstrate that you were attempting to meet your employmentobligations and that you did not simply leave your area unstaffed.

Scenario #2 (scheduled to work immediately after class):*You have class from 9:00am-10:00am &*You work from 10:00am-12:00pm

In this situation, its important you get to the Weary Center in a timely manner. In fact, someone may be waitingfor you to arrive so that he/she can get to class. Please extend this courtesy to your fellow employees. Once youget out of class, get to your scheduled shift.

Thiswould not be a time to check your student mailbox or meet with a professor. If youre scheduled to work, itsimperative you report for your shift on time.

Finding A Substitute

WORK SCHEDULETIMELINE

Fall Semester Work Schedule

Availability Forms due in May

Work schedule created first

week of August

Winter Break Work Schedule

Availability forms due firstweek of December

Work schedule created secondweek of December

Working over winter break isvoluntary

Spring Semester Work Schedule

Availability forms due secondweek of December

Work schedule created duringthird week of December

Summer Break Work Schedule

Availability forms due duringfirst week of May

Work schedule created duringsecond week of May

Working over summer break isvoluntary

*These descriptions serve as a basictimeline. The timing of the workschedule being created may adjustdepending on the academic year.


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If an employee is unable to work a scheduled shift, it is his or her responsibility to find a qualified substitute forthe shift.

There are a number of ways an employee can go about finding a substitute for a shift:

Group Email | All recreation employees will be a part of a Google email group that will allow an emailsent to one address to be seen by everyone on the staff. This method for finding a sub can be very

effective, however, if the timeframe for finding a sub is small, there are other, more-effective ways at theemployees disposal.

Group email address:[email protected] *You must be a member of the group to sendan email to the group. If you receive a rejectionreply to your email, contact your direct supervisor.

You may need to be added to the group.

Phone| All recreation employees will be given a staff phone list with everyones phone number. If anemployee is looking for a sub and the email method hasnt worked, the employee is expected to calleveryone on the list if needed.

Face-to-Face | Face to face interaction can be one of the most effective ways for employees to find

substitutes. The downside of this is that you may not know where another person is at any given time.

If, after speaking to everyone on the staff, no one is able to take the employees shift, that employee shouldcontact their direct supervisor at least one day in advance. At that point, the employee and his/her supervisor

will discuss the possibility of other arrangements being made.

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Once youve found someone to agree to work for you, theres still one important step to follow: fill out a sub card.

New for 2013-2014: a sub card must be filled out for EVERY shift that is worked by someone other than you.

Sub cards can be found at the Front Desk. A sub card essentially serves as a contract between two employees.Once both parties have signed the sub card, that shift is then officially the substitutes responsibility. If no subcard is filled out and no one arrives for the shift in question, then the responsibility of the shift lies with theoriginal employee. If a sub card is filled out and the substitute does not show up, then the substitute isresponsible for that shift.

Sub cards eliminate the he said, she said of people subbing for othe r people. Sub cards provide written proofthat someone agreed to work for you.

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mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Personal Crisis Procedure

In reference to employment at the Weary Center a personal crisis shall be defined as any circumstance thatprevents an employee from fulfilling his/her scheduled duties and responsibilities.

The following are examples of a legitimate personal crisis:

Car accident

Death in the family Medical Emergency

The following are examples that would not be considered legitimate personal crises:

Going home to watch a brother or sister perform in a sporting event

A birthday party

Studying for an exam or writing a paper

Group meeting

Competing in an athletic competition

Regardless of a legitimate/non-legitimate reason, points will be assessed in accordance with the 10 PointSystem; however, it will be documented as a personal crisis and will be taken into consideration if any other 10Point System infractions occur. If the employee feels their circumstances are out of their control, he/she should

contact their direct supervisor so that the personal crisis can be documented accordingly.

Employees should following this procedure in the case of a legitimate person crisis in order to ensure that theirshift(s) get covered:

1. Call the Weary Center front desk immediately after the personal crisis arises (402.465.2172). Give thefront desk supervisor your name, the personal crisis you are experiencing, and the hours that you arescheduled to work and will be unavailable to work due to the personal crisis. After this is completed or ifthe Weary Center is not open, move to step #2. Do not leave a message at the front desk.

At this point, the front desk supervisor should call their direct supervisor to pass along this information.

2. Call your direct supervisor (402.465.7504). Give your name, the personal crisis you are experiencing,

and the hours that you are scheduled to work and will be unavailable to work due to the personal crisis.If you speak with your direct supervisor directly, you are done. If you do not, leave a voicemail with all ofthe pertinent information. If necessary, your supervisor may need to return the call for moreinformation.

The purpose of the Personal Crisis Procedure is to:

Know which shifts are in need to be filled due to the personal crisis (in these situations, the professionalstaff will assume the responsibility of filling the hours)

Allow the employee the time away from work to handle the crisis

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Illnesses and Sick Days


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Everyone gets sick.Whether its a cold, the flu or food poisoning, its reasonable to think that everyone will getsick at one point of another. With that in mind, its important everyone know what their options are if theyrefeeling under the weather.

Unless circumstances are dire (i.e. youre hospitalized), you still have a responsibility to try to find asubstitute (see: section on finding a substitute). You must still be prepared to contact everyone on the staff ifneeded. While its certainly understandable that you may not feel up to making an effort to find someone to work

for you, you still must try.

If youve exhausted every option above and you know that you will still not be at work, follow these steps:

Contact the professional staff(402) 465-7504 to let him know that you will not be at your scheduled shift(be sure to inform him where you are scheduled and for how long). Leave a voicemail if not able to get ahold ofthe person on the phone. Proceed to step 2.

Contact the Front Desk (402) 465-2172 and let thesupervisor know that you will not be at your scheduled shift(be sure to inform the supervisor where you are scheduled andfor how long). If during an evening or a weekend, ask to speak

with the Building Supervisor. If for some reason you are

unable to get a hold of anyone, continue this step until you do(if calling before the facility opens, call back once the facilityopens).

The Front Desk Supervisor will then make a note on the DutyLog that the sick supervisor will not be at his/her shift.

Each supervisor will get one (1) sick day per semester withoutpoints being assessed in accordance with the 10 PointSystem##.

## Some illnesses may take more than just one day to recoverfrom. Any situations where employees must miss multipledays will be handled on a case-by-case basis.

Dress Code | Look The Part


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All lifeguards are required to wear a lifeguard shirtwhile on duty. Not only does it clearly identify thelifeguard as such, but is also meets the 2-006.04Econdition of the Nebraska state law for swimmingpools:

2-006.04E: A lifeguard must wear a distinguishing

swim suit or emblem while on duty.

Lifeguards should not wear their staff shirt at anyother time. Employees are responsible for keepingtheir shirts neat and clean.

Lifeguards will be provided with one shirt.Additional shirts and are available for a small fee.

Timesheets and Payday


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Each employee is responsible for his/her timesheet. Failure to recordhours onto a timesheet may result in not being paid for unrecordedhours.

Timesheets are located in the timesheet binder at the frontdesk.

Each payroll period begins on the 16 th of the month and runs

through the 15th of the following month.

Student payday will occur on the last working day of eachmonth. If the last day of the month occurs on a weekend or aholiday, student payroll will go through on the working dayprior to that.

Nebraska Wesleyan University uses direct deposit to pay allemployees. Pay notices are available to view and print through

WebAdvisor.

Employees should record their hours at the completion of eachshift. Employee should not fill in times before the work has

been completed. Timesheets should not be removed from thefront desk area.

Any hours not recorded onto a timesheet may result in notbeing paid.

Employees should round off the number of hours worked to thenearest quarter (0.25) hour in decimal form.

o hour = .25o hour = .50o hour = .75o Employees should not write in any other times other

than those rounded to the quarter hour (example: do

not write in 7:00pm 8:05pm).

Timesheets will be collected at the end of the day on the 15th of each month.

Technology and Homework

Payroll Information

In order for students to be paid for on-campus positions, all appropriatepayroll forms must be completed.

1. W-4 Form

2. I-9 Form

3. Direct Deposit Authorization Form

These forms take approximately 5minutes to complete and should becompleted with the employees directsupervisor.


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Below are the parameters behind what is and isnt allowed with respect to technology and homework.

Cell Phones Cell phone usage by employees while on

duty is prohibited, including the use ofnon-phone functions such as games,calculator, calendar, etc.

o EXCEPTION: BuildingSupervisors during evening and

weekend shifts may use theircell phones for work-relatedreasons. For example: theBuilding Supervisor isattempting to resolve a situationfrom somewhere in the facility,

but needs to talk to aprofessional staff member.

o EXCEPTION: Front Desksupervisor may choose to theirthe personal cell phone to call afellow employee who is not at work (for example, the 2:00pm Cardio Room supervisor does not

show up for work, the Front Desk supervisor may elect to call this person via their own personalcell phone).

Student employees may have their cell phones available in the case of a Wesleyan Alert System message.In the event of an emergency, it is of the utmost importance that everyone is aware of the situationimmediately.

o If a student employee receives a phone call or text message (or any other type of message) whileon duty that is not from the Wesleyan Alert System, it should be ignored until the employee isno longer working.

Tablets (iPads, Kindles, Nooks, etc) Tablet usage by employees while on duty is prohibited, with exception to reading magazines or books.

Do not pretend to be reading while actually using your tablet for something else (like Facebook, Twitter,etc).

Laptops Laptop usage by employees while on duty is prohibited.

Homework NEW FOR 2013-2014: homework is prohibited while

working, with exception to reading (either a paper book orbook on a tablet). Notes, notebooks, worksheets, etc. shouldbe left put away.

Its important to remember that this is a job. Positions in OpenRecreation are designed to help keep people safe and to provide acustomer-service driven environment something thats difficult to

do if a supervisor is engrossed in his/her homework.

Students in other positions on campus are not allowed to study whileat work.


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Opening and Closing the Pool

The pool will open at its designated time. The pool will not close due to low attendance or no attendance.

When opening the pool:

The guard will turn on the pool

lights and radio in the pool office. The guard will ensure that the

phone on the wall of the pool isworking (check for dial tone).

o If you do not hear a dialtone, check to ensure thatthe receiver is plugged intothe phone base.

o If you still do not hear a dialtone, do not open the pooland contact your directsupervisor immediately.

The guard will unlock both the

mens and womens locker roomdoors.

The guard will supervisor the pool ata high level.

When closing the pool:

The guard will clear the pool deck atthe designated time of closing. Thepool will not close early due to lowattendance or no attendance.

o If a user enters the pool deck shortly before the advertised closing time, the guard should informthe user that the pool will be closing soon. The user has the option to use the pool for thatamount of time if desired.

The guard will lock both the mens and womens locker room doors. The guard will perform a round of the pool deck to ensure that all emergency exit doors are securely

shut.

The guard will turn off the pool lights and radio in the pool office.

The guard will exit through the green double-doors and ensure that the door shuts securely behindhim/her.

What to do if a lifeguard doesnt show for a scheduled shift:All pool hours are subject to lifeguard availability. If a lifeguard does not show up to a scheduled shift while thepool is already open, the outgoing lifeguard should follow these steps:

The guard will clear the pool deck informing any users that their shift has ended and that the nextlifeguard has not arrived for work.

o

The outgoing guard should wait as long as possible before clearing the pool deck. If the nextguard is running just a minute or two late, any users who get kicked out of the pool may not bevery happy knowing they had to stop their workout over a couple minutes worth of someonestime.

o This is not a get off work early card. Use only if absolutely necessary.o NEVER LEAVE THE POOL UNATTENDED. Even if youre 99% sure the next guard will be here

shortly, do NOT take that risk.

The guard will lock both the mens and womens locker room doors.

The guard will perform a round of the pool deck to ensure that all emergency exit doors are securelyshut.


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The guard will leave the lights ON.

The guard will exit through the green double-doors and ensure that the door shuts securely behindhim/her.

Cleaning

At many pools, lifeguards carry the burden of all cleaning tasks (including restrooms). At the Weary Center,

lifeguard-cleaning tasks are limited to those that occur in the pool area only. Custodians are responsible forcleaning the restrooms and locker rooms.

Lifeguards will have some type of cleaning or to-do item each shift.

The pool deck is broken down into five (5) zones. To know which zone your cleaning assignment is, reference themap below. A map is also available in the pool office.

Pool Map

The weekly cleaning schedule will be available at the guard stand, with additional copies located in the pooloffice. The Building Supervisor will be responsible for collecting cleaning schedules and attendance forms(attendance is described on the next page).

After a guard has completed the assigned cleaning, he/she should place their initials in the space provided on

the cleaning schedule.

W A T E R

ZONE 1 ZONE 2

ZONE

3

ZONE

4

ZONE 5

PoolOffice


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Area Attendance

The Lifeguard will take attendance every hour on the half-hour. Forms are provided in each area and are printedon the backside of the cleaning schedules. Count everyone in your area(s) and write the number into thecorresponding field on the attendance form. Use whole numbers, not tally marks. DO NOT count athletes thatare participating in an athletic practice in the Field House. DO NOT count students in an HHP class in the FieldHouse. In those instances, simply write HHP Class or Track Practice (or whatever is appropriate) instead of a

number.

The last shift each day is responsible for totaling the days attendance.

Attendance sheets are collected and new ones are distributed by the Building Supervisor responsible for closingthe last day of the week (typically on Sunday nights, with exceptions being before campus breaks and duringcampus breaks).

1, 2, 3, 4, etc.


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The 10 Point System

The 10 Point System is designed to serve as a self-monitoring device to keep student employees accountable totheir employment responsibilities. In this way, a students job status is determined by his or her accumulation ofpoints. The system is not intended to create an atmosphere of fear, but rather it is used simply to make sure thateveryone is doing his or her job. In this way, the professional staff fires no one. Employees control theircontinued employment. For most employees, the 10 Point System runs in the background and is a non-issue.

The 10 Point System is used over the course of one academic year. A notification of points will be sent via emailif an employee has violated any of the below parameters. When an employee accumulates five (5) points, theemployee should consider this their formal written warning. If there are any questions about an infraction, theemployee has seven (7) days from the date of the notice to contact the Assistant Director to discuss theinfraction. An accumulation of 10 points over the period of one academic year will result in immediatetermination. At that point, the employee has the option of writing a letter of appeal which will be considered bythe Director, Assistant Director and Building Supervisors. Any letters of appeal must be submitted within seven(7) days of the final notice.

3 Points Failure to wear GUARD SHIRT (any guard shirt is acceptable)3 Points Incorrectly completing forms (maintenance reports, duty log, attendance forms, etc.)5 Points Late for assigned duty

5 Points Late for substituted duty5 Points Failure to perform to your job description (as determined by the description in the staffhandbook or by the Building Supervisor or Professional Staff)5 Points Misuse of a cellular phone (as determined by Building Supervisor or Professional Staff)7 Points Failure to attend a scheduled meeting or training7 points Failure to show up for assigned hours7 Points Failure to show up for substituted hours10 Points Failure to enforce or abide by Weary Center rules, policies and procedures10 Points Falsifying of timesheet10 Points Failure to attend staff training10 Points Showing up for work while under the influence of drugs, alcohol, etc

*If any other sort of infraction occurs that is not listed above and the Professional Staff believes action needs to be taken, theemployee will receive notification explaining the infraction.

*If an employee reaches the 10-point level when termination occurs, he/she may write a letter of appeal. This letter should betyped and either hand-delivered or emailed as an attachment to the Assistant Director. The letter should explain whathappened and why you feel a second chance should be awarded. Upon receipt of this letter, it will be reviewed and theemployee will be informed of the decision within one week of receiving the letter, but due to the timeline of possibly needingto hire a replacement, this decision will be made as soon as possible.

*Upon receiving 10 points, the employee should not arrive to work his/her scheduled shifts. It will be the professional staffsresponsibility to fill these shifts during the appeal process. If the employee is re-instated, he/she will resume working his/hershifts as scheduled.

*All employees should feel free to defend themselves. If you feel circumstances were out of your control and you received aloss of points, please visit with the professional staff to discuss.

Family Time


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Purpose of Family TimeThe purpose of family time is to provide faculty, staff and students with children an opportunity to recreate as afamily.

Hours Available:Saturday 1:00p 5:00pSunday 1:00p 5:00p

These times will be available only during the fall and spring semesters (not during summer or winter breaks),and also will only be available during Open Recreation hours. Family Time hours will begin the first weekendafter classes begin, each semester.

EligibilityEligible participants for Family Time includes NWU faculty, staff and students; their spouse or partner, andtheir children.

A Family Time form must be completed before the first Family Time participation each semester.

Family Time Policies1. Children and spouse of faculty, staff or students may not bring guests.2. Children must be under direct supervision defined as: a parent and child playing directly together or

within reach of each other.3. No one under the age of 18 is allowed in the Weight Room or Cardio Room.4. Children under the age of 16 are not allowed in the Circuit Room.5. Children (16 and older) and parents must work together on the same weight machine, and within arms

reach of each other when in the Circuit Room.6. Strollers are not allowed in the workout areas, including Knight Field House.7. All children and parents must adhere to all Weary Center policies.8. All current faculty, staff, student and community pass members will have access to workout areas during

Family Time. In other words, no areas are reserved specifically for Family Time.9. Access to certain areas will be limited during any scheduled special events.10.All users must respond appropriately when approached by a Weary Center employee.

Front Desk Instructions

Families coming to Family Time must check in at the front desk and must fill out a Family Time form, found inthe Family Time notebook.

1. Scan the ID/FOB of the faculty, staff, or student member.2. Look up the familys information in the Family Time notebook and make sure the form is complete.

a. If not, ask the user to complete the form.3. Record the names of everyone on the family time attendance form.4. Tell the family to, have fun!

Guest Policy

Day Passes


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Lockers may be checked out by faculty, staff and commuter students only. The lockers in the Field House Lockerroom are the only lockers available for check out. The locker check out form is posted on the bulletin boardinside the Front Desk area. Only the lockers listed area available for checkout. Fill in all information for theperson requesting the locker next to the locker number. Inform the user that they will have to providetheir own lock and they must empty their locker at the end of the semester.

There are two types of lockers available in the Field House locker room. There are small lockers and larger,transfer lockers. The large transfer lockers are not available for checkout. While a user is working out, he/she

may move his/her belongs into the transfer locker for the duration of the workout, however, after the workout iscomplete all belongings must be moved back into the small locker. Any abuses of transfer locker use are subjectto the users lock being removed and any contents of the locker will be available for pickup at the Front Desk.

Note: this picture isnot of a Weary Center locker room.

Snow Day Information

If classes are cancelled for an entire day due to weather, open recreation hours will be available from 2:00pm 8:00pm. If only evening classes are cancelled (or if the University closes at any point after the work day has


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already begun), the open recreation hours will remain open until 8:00pm that evening. If only morning classesare cancelled, open recreation hours will begin at the same time that classes resume.

All intramural sports and fitness classes will be cancelled on all snow days.

Some examples:1. Classes are cancelled for the entire day; however, youre normally scheduled to work that day from

12:00pm 4:00pm. Under this scenario, you would need to arrive for work at 2:00pm when the facility is

set to open and you would complete your shift at 4:00pm.

2. Classes are cancelled effective at 3:30pm (which would likely be the case for a storm that hits duringthe day), however, youre normally scheduled to work from 5:00pm 8:00p. Under this scenario, you

would report to work as any other day.

3. Classes are cancelled effective at 3:30pm; however, youre normally scheduled to work from 8:00pm 11:00pm. Under this scenario, you would not need to report to work since the Weary Center will close at8:00pm under this scenario.

4. A late start of 12:00pm has been announced (meaning all morning classes are cancelled, however,classes will resume at 12:00pm). Youre normally scheduled to work from 11:00am 1:00pm. Under thisscenario, you would need to report for only the 12:00pm 1:00pm portion of your shift.

Incident & Ejection Policies

IncidentsIf an incident or policy infraction occurs:

1. Inform the user, in a calm, non-threatening voice and professional manner, of their infraction and askthe person to correct their behavior.


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2. If the infraction occurs again inform the user, in a calm, non-threatening voice and professional manner,that this is their second warning and failure to correct their behavior will result in them being requiredto leave the facility.

3. If the infraction occurs a third time start ejection procedures.

Ejections1. Inform the user that they have had two warnings and they are not required to leave the facility. Also

inform the user that he/she will need to speak with the Director or Assistant Director in order to be ableto use the facility again.

2. If the user refuses to leave, get the Building Supervisor (unless you are the Building Supervisor, then getanother employee) and ask the user to leave again.

3. If the user refuses again, do not try to force the person to leave. Call Campus Security and informsecurity that someone has been ejected from the facility, is refusing to leave and request an officer forassistance.

4. The employee that has been dealing with the situation should meet the security officer at the towerentrance as long as someone is able to cover his or her scheduled area.

5. Lead the security officer to the offender and let him/her handle the situation.6. Fill out an incident report. Be very detailed, including all parts of the process.7. In case of a serious incident (such as a fight), a warning is not needed to eject someone from the facility.

Equipment Repair & Maintenance Policies

Equipment Repair Procedures1. Investigate the problem, taking into account what the user has to say. Ask what happened before the

problem, what sounds were heard, did something on the equipment break/stick/fall, etc.2. If the problem is a result of user error, educate the user on the proper use of the equipment.3. If the problem is due to broken equipment, place an out-of-order sign on the equipment.4. Fill out an Equipment Repair Report. Be very detailed.


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5. Leave the Equipment Repair Report at the Front Desk with the Duty Log.

Facility Maintenance Request Procedure1. If necessary, place an out-of-order or caution sign on or near the location of the problem.2. Fill out a Facility Maintenance Report. Be very detailed.3. Leave the Facility Maintenance Report at the Front Desk with the Duty Log.

Customer Service

Smile and verbally greet everyone who comes by you or that you pass. Dont let your bad day affect theway you treat users.

Be alert and aware of what is going on around you at all times.

Get up and get moving (exception: being at the Front Desk or Circuit Room). You will look moreprofessional if you are doing something other than sitting at the desk. Sitting at the desk for long periodsmay make you appear lazy and uncaring.

Be pro-active. If someone looks a bit confused, that person could probably use your assistance. Say helloand ask if they need help or have a question.

Remember that you are working for the users and you should make sure they have having the bestexperience possible, every time they come into the Weary Center.


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Since you never know whom you are dealing with. Treat everyone the same way you would want to betreated yourself.

Be knowledgeable. This includes the equipment in your area, activities going on in the facility, andupcoming activities. Check the calendars at the front desk when you arrive to work. Just because youmay not know the answer to everything doesnt meanyou cant find the answer.

Deal with problems up front and right away. For example, stop people who try to walk by the front deskand educate those people of the policies. Never say, I cant help and leave it at that. Say, let me findthat out and Illmake sure that someone follows up on it.

Conflict Management

Be knowledgeable. Know the policies and procedures. This is your first line of defense. Take the attitudeof, Im just doing my job.

Stand slightly to the side of the person when talking to him or her. Do not stand face-to-face withanyone. Do not corner anyone.

Do not touch the person. Give him or her their space. Keep a calm, soft voice. If you feel yourself getting upset, take a deep breath. Think about w hat you want

to say. Then speak.

State only the facts. Do not argue. This may mean that you will have to repeat yourself many times. It ishard to argue with a broken record.

Do not use fighting words. Dont give the person anything to fight against.

Use phrases like:

I understand what you are saying

Our policies state


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I will be willing to listen when you are speaking calmly

Give the person information that cant be argued with.

My job is to enforce policy and Weary Center policy states

If you would like, you may speak with the Director

Listen. Do not cut the person off unless they are being abusive. Let them tell the whole story and theninform them of the policy or what is going to happen. Letting them express their frustration can helpeven if they do not get the answer they want. It feels good to be heard.

If the person keeps walking away and wont listen to you, inform them of the policy they are breakingand the procedure that you are required to follow. This may mean calling campus security to have theperson removed.

Fill out an Incident Report on anyone that you have an issue or problem with. Report everything. Eventhings you are able to resolve. Documentation is a valuable resource.

Check out the Incident Procedures and Ejection Procedures section of this handbook.

General Facility Policies

Use of the Weary Center is a privilege. Acceptable rules of conduct must be observed at all times. Anyoneviolating posted policies, or engaging in any disorderly conduct or inappropriate behavior, including verbal orphysical abuse of employees or other users, is subject to immediate removal with loss of facility privileges. Anystudent found to have violated University policies, rules or regulations is subject to the disciplinary sanctionsoutlined in Article V of the Student Code of Conduct.

1. Entry to the Weary Center must be made through the front tower entrance.a. A small number of users may have access to the back (East) fob entrance. While these

individuals have the privilege of entering through the back entrance, they are still required tocheck in at the Front Desk.

b. All users entering the Weary Center must check in with the Front Desk supervisor when usingany of the workout/recreation areas.

c. Students, faculty and staff must present a valid NWU ID card or University Fob to gainadmittance.

d. Faculty and staff and Special Guests must show a current NWU ID card or University Fob.


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The Weary Center Emergency Procedures plan is to be used by all Weary Center student employees in the eventof an emergency. This plan provides for a universal organizational structure for all areas and programs withinthe Weary Center. This plan assigns employees specific tasks to perform in an emergency. This plan alsoprovides helpful information for a wide range of injuries and illnesses, which may assist a student employee inthe event of an emergency.

Simply put, if all student employees in the facility perform responsibly in an emergency, the emergency shouldbe handled as swiftly, responsibly, and professionally. Everyones safety is the #1 priority.

NOTE: if some type of emergency happens in the Weary Center (whether it be some sort of explosion, fire,medical emergency, etc.), as an employee at the Weary Center you are being asked to not talk about it.

NWU has a Public Relations Director who handles all media and press information (outside of localtv/radio/newspaper covering athletic events). If asked any questions after such an incident please answer, nocomment and feel free to direct them towards your immediate supervisor.

Fire

If there is a fire in the building, sound the alarm by setting off a fire alarm pull station.


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2. Check Snyder Arena and ask everyone to take cover immediately (if an event is occurring in Snyder Arena, the EventManagement staff on duty will be responsible for evacuating Snyder Arena).

3. Remain at the Front Desk to receive confirmation from the other Area Supervisors that their areas are clear. Onceall Area Supervisors (and Building Supervisors, if during an evening or weekend) have reported to you, take cover.

Cardio Room Supervisor Responsibilities1. Check the Cardio Room and ask everyone to take cover immediately.2. Check the Aerobics Room and ask everyone to take cover immediately.3. Check the restrooms across from the Cardio Room and ask everyone to take cover immediately.4. Report back to the Front Desk Supervisor and inform him/her that you areas are clear.5. Take cover.

Weight Room Supervisor Responsibilities1. Check the Weight Room and ask everyone to take cover immediately.2. Check the Circuit Room and ask everyone to take cover immediately.3. Check the Racquetball Courts and ask everyone to take cover immediately.4. Report back to the Front Desk Supervisor and inform him/her that you areas are clear.

a. You may elect to call the Front Desk rather than walking5. Take cover.

Lifeguard Responsibilities1. Clear the pool and ask everyone to evacuate immediately.2. Clear the pool deck and ask everyone to evacuate immediately.

3. Lock the mens and womens lockerroom doors (even in a fire, its important you dont leave the pool unlocked). a. While the Cardio Room Supervisor is supposed to check/clear the pool restrooms, there are times when a

Cardio Room Supervisor is not on duty. For this reason, the Lifeguard must also check these lockerrooms/restrooms to ensure they are clear. When entering the opposite-gendered restrooms, be sure toannounce yourself as you enter so as not to startle anyone.

4. Report back to the Front Desk Supervisor and inform him/her that your areas are clear.5. Take cover.

Building Supervisor Responsibilities1. Check the Office Suite and ask everyone to take cover immediately.2. Check the Athletic Training Room and ask everyone to take cover immediately.3. Check the Locker Rooms across from the Athletic Training Room and ask everyone to evacuate immediately.4. Report back to the Front Desk to ensure that the entire facility has been cleared and everyone has taken shelter.5. Take cover.

Theft

In case of a stolen item, fill out an Incident Report so that we have a record of what happened. However, there isa very limited amount of options for a theft. The person who had the item stolen should contact CampusSecurity. The person who had the item stolen may also wish to contact the Lincoln Police Department.

Aside from those options, you may write the users information down on the lost & found log. This way, if themissing item is found, we can contact the owner.

Weary CenterTornado Shelter Locations

Places To Go: Places To Stay Away From:1. Locker Rooms near Weight Room 1. Knight Field House2. Restrooms in Classroom Hallway 2. Pool3. Locker Rooms near Pool 3. Snyder Arena

4. Areas with glass5. Areas with heavy equipment


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Power Failure

In the event of a power failure:1. Keep everyone calm.2. Advise individuals to stay where they are until power is restored or until emergency lighting has been

activated.

3. Student employees should check through the facility for anyone who may be in danger.4. Call the Director and/or Assistant Director to notify them of the situation.

The Weary Center is equipped with emergency lighting, which, in an emergency should keep major hallways andareas somewhat lit.

Bomb Threat

NWU will not evacuate a building that is subject to a bomb threat until a designated official of NWU or anofficial of the Fire Department, Police Department or Fire Marshalls office requests that the building beevacuated.

A bomb threat will be handled swiftly, carefully, and with the least amount of publicity as possible.

If you receive a bomb threat:1. Keep the caller on the phone as long as possible. Take notes if possible.2. Ask the caller to tell you when and where the bomb will go off.3. Listen for any strange or peculiar background noises such as motors running, background music, etc

which might give law enforcement a clue as to the location of the call.4. Listen closely to the voice. Listen for voice quality, an accent, speech impediment, etc.5. Call the Director and Assistant Director immediately upon hanging up the phone. If you are unable to

reach either of them, your next call should be to Campus Security.6. Prepare to be questioned by law enforcement personnel.

Active ShooterIn the event someone in the facility has a gun and intends to use it, follow these procedures:

1. Call 911 immediately.2. Get as many people as possible to safety, including yourself.

a. Attempt to lock doors between you and the shooter.b. Place as many barriers (chairs, desks, filing cabinets, etc) between you and the shooter as possible.c. If possible, turn off the lights in the room so that the shooter cannot easily see you.d. Remain as quiet as possible so that the shooter cannot hear you.

3. Wait for law enforcement to arrive and respond accordingly.


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Characteristics of an Active Shooter:1. Active shooters usually focus on assaulting persons whom they come into contact with.2. Active shooters typically express hatred, rage or revenge.3. Active shooters are likely to engage in more than one target.4. Intent may be to kill as many persons as quickly as possible.

Suspicious PersonsThe potential for someone to enter the facility who does not belong inside the Weary Center always exists, especially duringevenings and weekends. As supervisors in the facility, it is important to keep our users safe.

Possible examples of suspicious persons: Children (during non-Family Time hours)

Adults (for example, during Intramural sports)

Anyone who is in an area he/she has no reason to be in

Supervisors always need to be aware of who is in their area(s). In this way, we can keep the facility safe. During the day, i f younotice someone who might fall into this suspicious person category, contact the professional staff. During evenings andweekends, Building Supervisors have the responsibility to investigate these situations.

What to do if there are suspicious persons in the facility:1. Say hello to the person(s).2. Ask the person if there is something you can help him/her find, or if they need assistance in any way.

a. Often times the person simply needs assistance to find what he/she is looking for.b. If the person doesnt have a good reason as to why he/she is in the facility, ask him/her to leave.

3. If the situation escalates or you feel unsafe at any point, call campus security (or police, if applicable).4. Fill out an Incident Report. Be descriptive. Be factual.

SuicideSymptoms of Suicidal Thinking:

1. Talking openly about committing suicide or talking indirectly about wanting out or ending it all.2. Expressing a sense of hopelessness3. Withdrawing from friends and social activities4. Taking unnecessary or life-threatening risks5. Giving away personal possessions6. Losing interest in personal appearance7. Increasing use of drugs or alcohol8. Having attempted suicide in the past

If you notice someone who shows signs of suicidal thinking, contact professional staff immediately. They may be able to referthe student in question to the NWU Student Support System. There are various resources on campus available to studentswho need help.

If a suicide occurs in the building, your first phone call should be 911. Your next phone calls should be to the professionalstaff. The professional staff will be able to walk you through the necessary steps to handle the situation.

Emergencies | How To Handle ThemThere are three primary types of injuries:

Life Threatening

Non-Life Threatening, Serious Illness / Major Injury

Non-Life Threatening, minor injury

Life Threatening Injury1. Do not panic. Stay calm.2. Call 911 or have someone else call 911 as soon as possible.3. Check the scene for safety.4. If the victim is conscious and coherent, get permission to help.


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a. If the victim is unconscious or incoherent, it is assume that they would want your help.5. Provide care for the victim until help arrives.

a. You may not be able to do much for the victim. If you are certified in First Aid you may be able to providedirect assistance. If you are not certified in First Aid, you should be careful in your actions. Talk to thevictim. Ask how you can help.

b. You may get: ice, band-aids, wet compress.6. Complete an Emergency Report Form and turn it in with the Duty Log.7. Notify the professional staff.

Non-Life Threatening Injury | Serious Illness or Major Injury1. Do not panic. Stay calm.2. Check the scene for safety.3. If the victim is conscious and coherent, get permission to help.4. Call 911 or have someone else call 911 if necessary.5. Provide care for the victim.


6. Begin filling out an Emergency Report Form.7. Advice the victim of care and transportation options (located on Emergency Report Form). Have the victim sign the

report if possible.8. As an employee, you cannot transport the victim to the hospital.9. As en employee, you cannot advise the victim on where to go. Your responsibility is to simply provide the victim

with his/her options.

10. Complete the Emergency Report Form and turn it in with the Duty Log.

Non-Life Threatening Injury | Minor Illness or Minor Injury1. Do not panic. Stay calm.2. Check the scene for safety.3. If the victim is conscious and coherent, get permission to help.4. Provide care for the victim.


5. Begin filling out an Emergency Report Form.6. Advice the victim of care and transportation options (located on Emergency Report Form). Have the victim sign the

report if possible.7. As an employee, you cannot transport the victim to the hospital.8. As en employee, you cannot advise the victim on where to go. Your responsibility is to simply provide the victim

with his/her options.9. Complete the Emergency Report Form and turn it in with the Duty Log.

If an emergency does not allow for you to fill out an Emergency Report Form during the emergency, it is stillabsolutely necessary to complete a report to the best of your ability. Even if you are unable to complete the entirereport, fill out as much as you can. There is no such thing as too much information on one of these reports.

The Emergency Report Form serves as a record for the emergency and could become a document in any potential litigationthat could result from the emergency.

Burns

Symptoms:

Redness

Painful or Painless Swelling

Dry skin or white-ish skin

Blisters

Care:

Call 911 or Poison Control if necessary

Cool with cool or cold water (do not use ice)

Remove any jewelry, clothing, shoes, etc that are directly affected by the burn


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Chest Pains

Symptoms:

Persistent chest pain or discomfort

An unbearable crushing sensation that may spread to neck, jaw and arms

Breathing difficulties

Skin may be pale, ashen, or blush in color

Profuse sweating

Nauseated / Vomiting

The key symptom of a heart attack is persistent chest pain

Care:

Call 911

Have victim stop activity and rest

Be prepared to begin CPR

Choking

Partial Airway Obstruction Symptoms:

A cough in an attempt to dislodge the object

May be able to speak

May make a wheezing sound

Clutching his or her throat with one or both hands

Partial Airway Obstruction Care: If the victim is coughing forcefully or wheezing do not interfere with his/her attempts

Stay with the victim

Encourage the victim to continue to cough to clear the obstruction

Call 911 if necessary

Complete Airway Obstruction Symptoms:

Choking and is unable to speak, breathe, or cough

May cough weakly and ineffectively

May make high-pitched noises


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Clutching at his or her throat with one or both hands

Complete Airway Obstruction Care:

Call 911

If conscious perform Heimlich Maneuver ask for consent

If the victim becomes unconscious try to open the airway by using the head-tilt/chin-lift method andattempt 2 rescue breaths

Diabetes

Symptoms:

Changes in level of consciousness, including dizziness, drowsiness and confusion

May have extreme thirst, hunger, dry skin, fruity breath, blurred vision or sweating

Irregular breathing

Abnormal pulse

Shaky, irritable, anxious

Care:

If the victim is unconscious, call 911

If the victim is conscious, ask if he or she has diabetes or look for a medical alert tag If the conscious victim can take food or fluids, ask for consent to help and give him/her sugar (candy,

fruit juice, non-diet soft drinks)

If the victim does not feel better approximately 5 minutes after taking sugar, call 911

Fainting

Symptoms:

Lightheaded or dizzy

Pale, cool or moist skin

Nauseated

Numbness or tingling in the fingers and toes

Blurred vision

Care:

Prevent victim from falling

Position victim on his/her back Elevate the victims legs

Do not give the victim food or drink

Do not splash water or place a wet cloth on the victims foreheard


Head, Neck and Back


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Symptoms:

Changes in level of consciousness

Severe pain or pressure in the head, neck or back

Tingling or loss of sensation in the extremities

Partial or complete loss of movement of any body part

Sudden loss of memory or balance

Blood or other fluids in the ears or nose

Impaired breathing or impaired vision Nausea or vomiting

Persistent headache

Care:

Call 911

Minimize movement of any body part

Maintain an open airway

Monitor consciousness and breathing

Control any external bleeding

Keep the victim comfortable

Heat and Cold ExposureHeat Exhaustion Symptoms:

Cool, moist, pale skin

Headache

Nausea

Dizziness and weakness

Exhaustion

No longer sweating

Heat Exhaustion Care:

Have victim discontinue activity

Cool the body move to shade or air conditioning slowly Elevate the victims legs 8-10 inches

Loosen any tight clothing


Heat Stroke Symptoms:

Refuses water

Vomiting

Changes in the victims level of consciousness

Red, hot skin which may be either dry or moist


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Rapid, weak pulse

Rapid, shallow breathing

No longer sweating

Heat Stroke Care:

If the victim feels nauseated or vomits, stop giving fluids

Position the victim on his/her side to clear airway

Monitor breathing and consciousness Continue to cool the body do not move an unconsciousness person


Frostbite Symptoms:

Swelling

Skin color changing from white to red to purple

Loss of function and absence of pain

Blisters

Slurred speech

Memory Loss

Frostbite Care:

Make the victim comfortable Remove any wet clothing and dry the victim

Warm the victims body gradually by adding dry clothing

Move victim to a warm place do not move an unconscious person


Hypothermia Symptoms:

Shivering

Numbness

Glassy stare Apathy

Loss of consciousness

Hypothermia Care:

Make the victim comfortable

Remove any wet clothing and dry the victim

Warm the victims body gradually by adding dry clothing

Move the victim to a warm place do not move an unconscious person

Insect Stings and Bites

Symptoms: Redness/swelling at site

Pain/tenderness at site

Development of hives, rash, itching and burning skins

Difficult breathing

Anxious

Care:

Gently scrape area with credit card to remove possible stinger

Apply cold compress


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Monitor airways if difficulty breathing call 911

Poisoning

Symptoms:

Nausea, vomiting, or diarrhea

Chest or abdominal pain

Difficulty breathing

Sweating

Loss of consciousness

Seizure

Irregular pupil size, burning or tearing eyes

Anxious

Care:

Place victim in a safe environment

Check for life-threatening conditions call 911 if necessary

Call Poison Control (1-800-222-1222) have as much information available as possible at the time ofthe call (such as, what was ingested, how much, etc).

Seizures

Symptoms:

Sudden rise of body temperature

Change in level of consciousness

Jerking may become rigid

Confusion or crying out

May hold their breath or may breath shallowly

Upward rolling eyes

Care

Call 911

Do not hold or restrain the victim Do not attempt to stop the seizure

Protect the victim from injury

Maintain open airway

Protect the persons head

When the seizure ends place the victim on his/her side in the recovery position

When the seizure is over, the person will likely be drowsy and disoriented and will need to rest. Ifbreathing becomes abnormal during the seizure, it usually returns to normal shortly afterwards.

Shock

Symptoms:

Restlessness/Irritability

Rapid, weak pulse

Rapid breathing


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Pale, ashen or blush, cool, moist skin

Excessive thirst

Nausea/Vomiting

Drowsiness or loss of consciousness

Care:

Call 911

Monitor breathing and consciousness Make the victim comfortable

Reassure the victim

Have the victim lie down and elevate his/her legs 12 inches if the victim is not nauseated or if you do notsuspect head, neck or back injuries or broken bones

Do not give the victim anything to eat or drink

Sprains, Strains and Dislocations

Symptoms:

Pain/Swelling

Deformity

Discoloration of the skin

Inability to use the affected area normally

Oss of sensation in the affected part (typically only found in dislocations)

Care

Call 911 if the injury involves the head or spine, the injury impairs walking or breathing, or if you suspectit would be difficult to move the victim

Avoid any movements that would cause extreme pain

Keep the victim comfortable

Provide ice when possible

Look for symptoms of shock

Stroke

Symptoms: Look or feeling ill

Abnormal behavior

Sudden weakness and numbness of the face, arms, or legs on one side of the body

Difficulty talking or being understood

Vision may be blurred or dimmed

Pupils of the eyes may be of unequal size

Sudden, severe headache

Dizziness, confusion or change in mood


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Ringing in the ears

Victim may begin to drool

May become unconscious

Care for Stroke:

Call 911 immediately

Monitor breathing

If fluid or vomit is in the victims mouth, position the victim on his/her side Offer comfort and reassurance

Do not give the victim anything to eat or drink

Although a stroke may cause the victim to experience difficulty speaking, he or she can usuallyunderstand what you say. You may have to develop a nonverbal system, such as hand-squeezing or eye

blinking to communicate

Appendix A | Pool Emergency

The potential for an emergency in the pool exists any time the pool deck is accessible by users. One of the mostdangerous scenarios for a lifeguard is when there is just one swimmer in the pool in other words, when thereisnt anyone else around to help.

If an emergency exists in the pool where a lifeguard may need assistance, follow these protocols:

1. The lifeguard will use the poolintercom to reach the front desk

supervisor.

2. Once the lifeguard has paged thefront desk supervisor, he or she mayneed to immediately enter the waterto make a rescue.

3. The front desk supervisor shouldthen assume the emergency isserious and get to the pool deck(even if the front desk person is busychecking users into the facility,he/she should inform anyone to

wait until he/she returns).a. If possible without slowing

you down, grab any otherpeople you can whenheading to the pool deck.

4. When arriving on the pool deck, thelifeguard will instruct the front desk supervisor on what to do next.

a. Depending on the situation, the lifeguard may need the other person to actually get into thewater, call 911 or get additional help. Whatever the lifeguard asks for is the law untilemergency personnel arrives.


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If, for some reason, the pool intercom is not working, the lifeguard may call the Front Desk (x2172). Once dialed,the lifeguard may drop the phone (do not hang it up) and the front desk supervisor will be able to know that it isthe pool calling via caller ID. If a lifeguard is not on the other end of the line, the front desk supervisor shouldassume theres an emergency in the pool.

Pool Intercom Instructions

1. Simply press the button on the pool intercom until you hear a loud BEEP.2. Once you hear the beep, simply talk into the intercom as if it were a walkie-talkie.3. The call ends as soon as the button is released.

*The pool intercom is only to be used for emergencies.

Appendix B | Public Relations Emergency

The likelihood of a situation or emergency occurring that would warrant any media outlets to arrive at the WearyCenter to cover a story are small (for scheduled events, such as athletic contests and theatre events, this doesnot apply). However, if something would happen (for example, a fire, large brawl, death, etc), you are beingasked as an employee at the Weary Center to not comment.

If asked about what happened, please direct the question to your employment supervisor. Eventually, if everyonedoes what they are supposed to do, the question will eventually get to the Public Relations Director, who isresponsible for addressing the media in those types of situations.


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In 2006, the Phi Kappa Tau fraternity on campus caught fire. This was a situation, had it been the Weary Centerthat caught fire, that employees would be asked to not comment.

In addition to the public relations aspect of such a tragedy, depending on the event the employee couldpotentially be liable (for example, if the employees neg ligence contributed to the emergency). By not speakingabout the situation, the employee could potentially be protecting him/herself from litigation as well.

If ever in doubt, the safe way to handle a situation is to not comment to any media outlets during or after anemergency.

13-14 pool handbook

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