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U.S. RFI Questionnaire

UST Global Inc

US RFI Questions

Version History:

Version Date Changed By Reviewed By Summary of Changes

1.0 Jan 7th 2010 Rajat Mishra First Draft

1.1 Jan 14th 2010 Mary Lee Morgan Formatted and copy edited for consistency. Substantive editing completed previously.

www.ust-global.com Confidential & Proprietary Page - 1

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TABLE OF CONTENTS

Company Information.......................................................................................................3

Awards...........................................................................................................................37

Compliance and Certifications.......................................................................................38

Quality Systems.............................................................................................................43

Customers......................................................................................................................45

Services......................................................................................................................... 55

Environmental/Climate Change...................................................................................128

Corporate Social Responsibility (CSR), Diversity, Ethics.............................................136

Health and Safety.........................................................................................................143

Innovation.....................................................................................................................145

Information Security (Business Continuity, Data Protection)........................................151

Methodology.................................................................................................................165


US RFI Questions

Company Information

1. What is the full corporate name of the company?

UST Global Inc (without a period after Inc)

2. What is the registered address of the company?

UST Global®

120 Vantis, Suite 500

Aliso Viejo, CA 92656

Tel: 949.716.8757

Fax: 949.716.8396

3. When was the company incorporated?

The company was originally incorporated in California as US Technology Resources, L.L.C. on October 30, 1998

4. What are the company’s VAT, registration, and other numbers, if any? Tax Identification Number (a.k.a. Employer Identification Number [EIN]) is: XXXXXXXX Dun & Bradstreet Number (a.k.a. DUNS Number): XXXXXXXX D&B Rating: D&B Paydex Score - 65 SIC CODE: 7371- Computer Programming Services NAICS CODE 541511: Custom Computer Programming Services

5. Describe the legal structure of UST. Is your company incorporated? If so, where?

The company became UST Global Inc on January 1, 2008. The California limited liability company was dissolved later that year. UST Global Inc was incorporated in Delaware (USA) on December 10, 2007. UST Global Inc is a “C” corporation. The legal registration of the UST Global Inc name contains no punctuation meaning it is written plainly as shown in this sentence.

6. Has your company presently or within the past two years been involved in any bankruptcy or reorganization proceeding, mergers or acquisitions, etc.? If so, please provide a summary.

The company was reorganized in 2008 as a wholly owned subsidiary of UST Holdings Ltd., a company registered in Bermuda, B.V.I.

7. Please provide name and address of principal banker.

Name of Banker: Silicon Valley BankAddress: 3003 Tasman


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Santa Clara, CA 95054

8. Ability to accept electronic transfer of payment/data

Payment: No

Data: Yes

9. Describe your organization and the size of the company, locally, regionally, nationally and internationally.

UST Global is a US-based company, established in 1999. The company is part of the Comcraft Group, a $6 billion group with operations in more than 50 countries.

UST is a leading provider of end-to-end IT services and solutions. Our proven global staffing model combines locally based, senior resources with the cost, scale, and quality advantages of offshore operations. The company employs close to 6,500 associates and operates in 18 countries through its network of offices across the globe.

In every business engagement, we seek the opportunity to build long-lasting, strategic relationships. This client-centric focus forms the basis for how we, as a company, operate and serve our clients. Commitment to long-term client success empowers every associate to provide value and flexibility beyond the contract. The industry-leading expertise found within our Centers of Excellence (CoEs) plays a key role in our success with clients.

The CoEs deliver pragmatic IT solutions that allow clients to consistently achieve their most critical business objectives. Our Partner Program complements the Centers of Excellence. The program aims to develop strategic relationships with best-of-breed organizations to provide UST developers with advance access to new technology and educational resources.

Our centers in India are ISO 27001 certified. These certifications and practices provide a qualified foundation for all UST service offerings and enable our clients to benefit internally.

Locations

The following figure illustrates UST locations worldwide: (Updated as of Jan 15, 2010)


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Figure 1: UST Global locations

Geographic Location Facility Description

Aliso Viejo, CA Corporate Office/Operations120 Vantis, Suite 500, Aliso Viejo, CA 92656Tel: (949)716-8757 Fax: (949)716-8396

Calabasas , CA Regional Office/Operations

Austin, TX Regional Office/Operations

New York, NY; Valhalla, NY; USA Regional Offices/Operations

Vancouver, British Columbia Nearshore Development Center

Kuala Lumpur, Malaysia Asia Pacific (APAC) Offshore Development Center

London, UK European Regional Office

Manila, Philippines Offshore Development Center

Singapore Regional Operations

Trivandrum, India Offshore Development Center/Regional Operations

Kochi, India Offshore Development Center


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Geographic Location Facility Description

Chennai, India Offshore Development Center

Bangalore, India Offshore Development Center

Dubai, UAE Regional Operations

Santiago, Chile Nearshore Development Center

Table 1: UST Offices/Operations

Organizational Structure

To best achieve and foster the correct customer focus and strategic interaction, we are divided into Business Units. Each Business Unit has full profit and loss responsibility and is led by a General Manager (GM). Each GM has a team composed of an Operations Manager (OM), Offshore Operations Manager(s) (OOM), Global Relationship Manager(s) (GRM), and Line Managers (LMs) from Resource Management, Finance, and Human Resources.

The line managers from Resource Management, Finance, and HR report directly to their global functions with a matrix-reporting link to the respective General Managers. Our account teams have primary delivery responsibility and report to the Business Units through the corresponding Operations Manager. Our delivery model is a hybrid of on-shore and offshore staff working in collaboration with the client staff and augmented by senior U.S. technical architects as needed. The primary technical support comes from our Centers of Excellence (COEs). Each COE is headed by a Practice Director.

QA Labs, our quality services division, provides value-added service to each of the Business Units based on independent validation and verification, plus commitment to overall quality programs throughout the company. A high-level organization chart of UST is shown below: (Updated as of Dec. 2, 2009)


US RFI Questions

Staffing

UST has close to 6,500 employees worldwide. Approximately 1,200 employees are located in or working from the United States and the remaining employees are located around the world, primarily in India, Malaysia, Singapore, and Canada.

The principal functions located in the Unites States are: Executive Management, Finance, HR, Business Development, Senior Architects, and functional experts. Our onsite client-account teams primarily include Business Analysts, Technical Leads, Account Managers, and Project Managers.


Dan Gupta (Chairman)

Sajan Pillai (Chief Executive

Officer)

Robert Dutile (Joint Chief Information

Officer)

Murali Gopalan (Joint Chief Information

Officer)

Joe Nalkara(President)

Stephanie Moore (Chief Marketing

Officer)

Arun Narayanan (Chief Operating

Officer)

Krishna Sudheendra

(Chief Financial Officer)

Niketh Sundar(Vice President,

HR)

Alexander Varghese(Delivery Center and Corporate

Functions)

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The following table provides the division of full time systems staff (other than management/support staff) based on technology/service area:

Technical Designations Onshore Offshore TotalMainframe [includes iSeries, Cobol, MQ Series] 550 850 1400QA/Testing 300 500 800Java/J2EE 300 700 1000Microsoft [ASP .Net, C#, SQL Server] 250 750 1000Client Server – Back End [Teradata, PL/SQL, Oracle] 150 300 450Client Server – Front End [C/ C++, Unix, Lotus Notes, VB] 150 350 500Project Management/Business Analysis 200 200 400BI/Data-warehousing 75 225 300ERP 80 210 290Consulting 60 110 170Infrastructure Management 100 250 350

Note – An overlap occurs in the technical skills of staff members and the resulting totals cannot be summed to match the employee headcount.

Break-up of employee types by location for last five years; please extract as required.

1. As of Dec 3, 2009

Count of Employee ID Column Labels

Row Labels Contingent Worker

Employee Grand Total

Aliso 10 110 120

Bangalore 1 58 59

Calabasas 9 9

Chennai - Suntech Park 34 938 972

Cochin 16 352 368

Dubai 1 1

London 12 11 23

Malaysia 19 19

New York 11 11

Philippines 8 86 94

Trivandrum 188 2909 3097

Vancouver 6 6

Working at Client Site 282 1342 1624

Working from Home 6 78 84

Grand Total 557 5930 6487


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2. As of Dec 31, 2008




Aliso 224 940 1164Bangalore 8 145 153Calabasas 2 2Chennai - Suntech Park 13 861 874Cochin 5 301 306Dubai 2 2London 5 5Malaysia 37 37Mumbai 4 4New York 2 2Other Locations-USA 1 45 46Philippines 5 17 22Singapore 5 5Trivandrum 51 2766 2817Vancouver 7 47 54Grand Total 314 5179 5493

3. As of Dec 31, 2007




Aliso 194 805 999Bangalore 1 64 65Calabasas 1 1Chennai - RR Towers 1 77 78Chennai - Suntech Park 14 392 406Cochin 3 51 54Delhi 1 1London 6 6Malaysia 1 5 6Mumbai 1 1 2New York 1 1Other Locations-USA 2 2 4Philippines 23 5 28Pune 2 2Singapore 3 3Trivandrum 82 2727 2809


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Vancouver 50 75 125Grand Total 373 4217 4590

4. As of Dec 31, 2006




Aliso 142 629 771Bangalore 45 45Calabasas 8 13 21Chennai - RR Towers 9 9Chennai - Suntech Park 23 421 444London 5 5Mumbai 1 1New York 1 1Trivandrum 107 2642 2749Vancouver 3 81 84Grand Total 283 3847 4130

5. As of Dec 31, 2005




Aliso 46 286 332Bangalore 8 8Calabasas 6 3 9Chennai - RR Towers 2 2Chennai - Suntech Park 7 103 110Mumbai 1 1New York 1 1Trivandrum 172 1550 1722Grand Total 231 1954 2185

10. List all products your company offers, by percentage of business revenue.

Since its inception, UST has worked with Global 1000 clients, providing them with quality services. The verticals across which UST provide its services are:

Banking and Financial Services Healthcare and Insurance Retail Transportation and Logistics Manufacturing and Automotive


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Media and Entertainment Utility and Energy

Across these verticals, UST offers its clients a full range of services in software development that spans the technology spectrum: maintenance, testing, and Infrastructure management as well as BPO services.

UST invests in all client relationships. Our aim is to become a long-term strategic partner to our clients, helping them achieve their business goals by enabling their technology objectives. We integrate projects and processes to become an extension of each client's IT organization.

We have a mature engagement model, which provides a flexible operational environment that empowers our clients with the right levels of control. This flexible approach is based, in principle, on globally adopted and accepted maturity models and includes:

Fixed Price: Fixed pricing is used when the client's needs and deliverables are specified and there is a well-defined project path

Time and Material: Time and material pricing is used when it is difficult to determine project scope, make accurate estimates, and/or explicitly define specifications and implementation plans

Build, Operate, and Transfer (BOT): In a BOT relationship, the entire application/system is built for a specific client and then transferred to the client as soon as the application/system is complete

Business Process Outsourcing (BPO): Our BPO model is based on the philosophy that a client should focus on its core competencies and leave everything else to business process outsourcers

Global Delivery Center: The Global Delivery Center model provides our clients with the largest cost savings. This model provides a client with a small, dedicated team of resources for a fixed period of time

Joint Venture: This model is adopted when the outsourced service has its own revenue stream that can be separated from the rest of the client's business. To reduce risk, we develop a joint venture relationship with the client, where each receives a percentage of the revenue

We assess every engagement with in-project evaluations, client satisfaction surveys, and repeat client interviews. To ensure that every engagement is properly aligned with the business goals of our clients, we continuously monitor this process throughout the engagement. Our core belief is that the success of each of our engagements is measured by client success.


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UST’s core competencies are in the following services:

Maintenance Development QA/Testing Architecture/Consulting Infrastructure Management Services BPO

Breakup as of October, validate before using it

Service offerings

UST’s primary area of business is providing end-to-end IT services and BPO solutions.

The portfolio of service offerings is given below:


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UST’s long-standing relationship with its clients is based on the consistently high quality of service and technical expertise that it has delivered to them.

Centers of Excellence

Our Centers-of-Excellence are made up of experienced industry experts that support our major verticals in a consulting-based approach. CoEs are established for discovering and applying industry-leading knowledge and competency to improve the quality and efficiency of our service delivery.

The CoEs are categorized and listed below:

Functional Centers of Excellence Technical Centers of Excellence

Testing and Quality Control Business Process Engineering Infrastructure Management IT Governance Interactive Marketing Enterprise Architecture Application Architecture Legacy Revitalization

Mainframe Technologies i-Series Technologies Java/J2EE Technologies Microsoft Technologies Linux Technologies Portals and Content Management Business Intelligence and Data Management Enterprise Resource Planning Customer Relationship Management

11. Who are your company’s key competitors and describe what makes your firm better than your competitors (differentiating factors)?

The key competitors of UST are Infosys, Cognizant, Wipro, TCS, IBM Global Services, Accenture, and Capgemini.

We differentiate ourselves in several ways that we believe make us unique and highly valued as a client partner. These include our business model, size, flexibility, people, and company culture.

UST differentiators that contribute to our unique market positioning are:

Client intimacy model: UST focuses on client share, not market share. We are focused on establishing client partnerships that will grow over time and are not solely focused on the volume of technology transactions. Since our inception, we have not lost a single enterprise customer. This bears testimony to the effectiveness of our client intimacy model and to our focus on “Fewer Clients, More attention.”

Ease of doing business: In our customer satisfaction surveys for each of the last three years, clients have rated us above others in areas such as speed of response, flexibility, creativity and innovation, “Commitment beyond Contract,” and our investment in our clients.

Customer retention success: Our greatest achievement is our customer retention. More than 95% of our revenues comes from existing customers.

Proven global staffing model: We offer a balance of highly experienced Account and Project Managers, Architects, Practice Leaders, and Analysts who are local to each clients’ business, backed with the scale and quality of offshore IT services; this results in the faster delivery of services without communication barriers.

Client University program: We have a deeply-rooted, client centric competency development program designed to ensure that knowledge is retained by our clients, and the impact of account


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turnover is minimal. Many of our clients have found our program so successful that they have adopted it within their own organization as a best practice.

Values and culture: Across UST locations worldwide, “Humility, Humanity and Integrity” are the core values that support our work.

Competency framework: UST’s unique competency framework, our “HandPrint” model, gives precise directions for improving employee skills and a focused plan for employee development within the company. Every employee is evaluated on five core competencies and is placed at an appropriate level. The HandPrint ensures that UST employees are:

Capable of meeting clients’ needs at a global scale while possessing the attributes of an entrepreneurial firm

Organized to meet client needs with agility and scale

Empowered and encouraged to demonstrate “Commitment beyond Contract”

Empowered to take charge of their own growth by identifying, developing, and consolidating their strengths in delivering superior client satisfaction and value

Practicing UST’s culture of honoring each client’s outlook, and to be aligned to each client’s strategy and goals

12. Identify any pertinent patents, trademarks, or copyrights you holdUST does not currently hold any patents, registered trademarks/copyrights

13. Describe the history of your company. What are your values, mission, and vision?

UST Global, a US-headquartered company, is a leading provider of end-to-end IT services and solutions for Global 1000 companies. UST Global was established in 1999 and is part of the Comcraft Group, a $6 billion conglomerate with operations in more than 50 countries. UST employs more than 6,500 associates globally and operates in 18 countries. UST was able to achieve a robust growth rate of 40-50% over the years largely through expanding existing customer relationships. Through reinvestment into its own infrastructure and operation UST has been able to maintain its growth as well as fund strategic investments.

Key Milestones

Listed below are some of the key milestones in the history of UST:

Year Key Milestones

1999 Company is incorporated

1999 Started Indian operations with center at Trivandrum, South India

2001 Becomes the fastest company to be accredited with SEI CMMI level 5


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Year Key Milestones

2003 Expanded operations with centers in Chicago and New York

2004 Expanded operations with centers in Malaysia

2005 Opened BPO operations in Chennai

2005 Attained SEI CMMI Level 5 and PCMM Level 5 certification - assessed by KPMG

2005 Acquired eBuilt Inc

2005 Certified under BS7799 Part 2:2002 standards

2006 Acquired 36 acres for exclusive campus in Trivandrum

2006 Initiated European operations

2006 Acquired QA labs Inc – Vancouver based QA and Testing service provider

2006 Certified ISO 27001

2007 Ranked in the Top Ten of the “Top 20 Outsourced Software Testing and QA Vendors” in Brown & Wilson’s Black Book of Outsourcing

2008Ranked in the Top Ten (second year in a row) of the “Top 20 Outsourced Software Testing and QA Vendors” in Brown & Wilson’s Black Book of Outsourcing

2008 Included in Gartner’s 2008 North American Offshore Applications Services Magic Quadrant

2009 Ranked in the “Top 50 Green Outsourcers that are environmentally, socially, and economically responsible” in Brown & Wilson’s Black Book of Outsourcing

At the heart of UST Global lives the vision of G A Menon, the company’s founder and an inspirational leader who charted the course of our company. Through his distinctive legacy of values, G A Menon established the foundation to be the "best IT and BPO services company in the world."

Vision

UST’s vision is to be the best IT and BPO services company in the world.

Mission

Transforming Lives: Our company takes great pride in its tagline, “Transforming Lives,” and is built around the core values of “Humility, Humanity, and Integrity.”

UST Values and Culture

Across UST locations worldwide, we have three core values at work: “Humility, Humanity, and Integrity”

Humility - We listen, learn, and help selflessly in our interactions with others. With this value as a natural instinct in all UST associates, we thrive on client feedback and deliver value accordingly.


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Humanity - Through business, we foster a strong sense of corporate social responsibility. We actively participate in social activities in the locations where we live and work. We have been actively involved, for example, with Path - a global charity focused on the health of women and children in developing countries; the “Breast Cancer Network of Strength,” and the “March of Dimes Foundation.” UST not only raises or donates funds but we actively participate in charitable activities.

Integrity - We honor our commitments and act with responsibility in all our relationships. Many of our clients have recognized UST as being their “most trusted partner.”

These values drive UST as an organization and form the basis of UST’s culture of passion, learning, compassion, harmony, fun, fearlessness, flexibility, openness, and excellence.

The combination of our values and culture gives UST the foundation for being a suitable partner to our clients and forms the basis of UST’s approach of “Fewer Clients, More attention.”

Our approach entails a set of responsibilities towards each client, including:

Ensuring that the client’s needs are met at a tactical level by completing expected tasks Displaying flexibility in working with the client Developing working relationships with each client and knowing the client’s value chain Providing service beyond client expectations by seeking information about the important,

underlying needs of the client, and then providing insights and recommending actions to address those needs

Providing industry-specific knowledge and practices to the client for the development of their business

Building on client relationships to become the “partner of choice.”

14. What is your organization’s overall strategy?

UST’s vision is to be “the best IT and BPO services company in the world.” This highly energizing and powerful commitment motivates every UST employee to constantly raise the bar. UST intends to operate as an extended arm of our clients by selectively outsourcing non-core areas of their business. We further consolidate our services and expertise across domains, building end-to-end services that provide our clients with strategic advantages.

In accordance with our mission, UST’s business model meets the needs of individual clients by combining on-site support with global sourcing. UST is very clearly focused on establishing no more than a dozen new client relationships each year. This limit allows us to maintain our focus on building deeper, wider, and more valuable client relationships rather than driving growth via technology transactions.

UST characterizes its approach as being based on “Fewer Clients, More attention.” By focusing on a controlled growth strategy, UST is able to approach each relationship with the expectation that it will be a long-term partnership. As such, we make significant up-front investments in each client relationship to ensure that our clients are delighted, not just satisfied, and that value is created through client-focused delivery rather than hourly rates. Forrester and Gartner have both noted that the unprecedented success we have had is due to the uniqueness of UST’s strategy in the market. Today, UST has about 50 Global 1000 clients. Of those, 95% of our revenue comes from Fortune 500 clients, and 90% of our revenue comes from existing clients.

UST also has a clear strategy around our service offerings, markets, and segments. Our market positioning is based on the following factors:


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Ease of doing business – We deliver agility and speed in customer partnerships Matching framework of values and work culture – We have the highest commitment to a

value-driven work culture Customer-centered process and approach – We focus on each client as if that company is our

only client Relationship and trust – We invest in building trust and confidence with the highest level of

senior management sponsorship and involvement in every prospect and client relationship

UST’s focus at this time is to work with only Global 1000 names in primary markets such as North America, Europe, and APAC. UST’s array of solution offerings plays perfectly with our unique market positioning as a hybrid services provider. The hybrid model synthesizes a “Big 5” consulting firm approach (deep, strategic customer engagements with market-based solution architects, project leads, and analysts) with offshore operations (cost, scale, and quality advantages).

The involvement of UST’s executive management is significant in ensuring that the company’s vision and strategy is assimilated uniformly across the organization. There are bi-weekly reviews, which the leadership team conducts to oversee both short-term and long-term progress. Our Chairman and COO have quarterly, companywide “town halls” that provide comprehensive progress updates and opportunity for employees to continuously interact with top management.

Hybrid Global Delivery Model

UST’s strategy from day one was to operate with a “hybrid” global delivery model that would provide our customers with the “best of both worlds.” Our offshore delivery centers, strategically established in South India’s Tier 1 city of Chennai and Tier 2 city of Trivandrum, provides UST with a strong pipeline of graduates from the region’s highest ranking engineering colleges.

From inception, we have grown our operations with an offshore/onshore ratio of 4:1, perfecting our hybrid delivery model to ensure that our clients don’t experience the common communication issues associated with other offshore delivery models, but that they receive superior onsite support from senior leaders who understand their business context.

UST is proud of having deeper, more meaningful client relationships, and of our ability to scale to meet our clients’ global needs, while remaining small enough to be agile, entrepreneurial, and easy to do business with.

Following are a few bullet points on the services, vertical, and organizational strategy for the next few years, please use as applicable for the question

Services Strategy

Application Development: Focus on emerging technologies through innovation labs Product development partnerships Legacy modernization

Application Management: Ramping up in terms of common skills Next generation process models for application maintenance (AMUST 2.0) New engagement models (shared services, output-based pricing, risk/reward model)

Consulting:


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Industry-specific knowledge development IT consulting including APO, BPR, BPM

Infrastructure Management Services: Global service desk Focus on cloud-computing, server virtualization, hosted data model

Vertical Strategy

Focus on expanding customer base in key verticals (retail, healthcare, media & entertainment, financial services)

Adding new verticals to our portfolio such as government, travel & logistics, manufacturing Niche industry-based product partnerships Organizational Growth People

Investment in sales team – new recruits, enhancing capability of existing GRMs Investment in senior leadership for delivery excellence Investment in domain teams – retail, healthcare, and financial services Investment in industry experts, management coaches, and Strategic Advisory Board Focus on key verticals such as retail, healthcare, media and entertainment

Process Futuristic delivery excellence framework, tools, and next generation methodologies Institutionalization of processes for compliance with public company regulatory requirements

Technology Leadership positions in certain horizontals – ERP (Oracle/SAP/JDE), Testing, Business

Intelligence Fostering a culture of innovation through innovation labs

Services Total IT outsourcing including Infrastructure Management Services BOT SaaS

Geographies Expansion in AMEA, Latin America, and continental Europe

Inorganic growth Acquisitions and Joint Ventures

15. Describe your internal business units and their responsibilities.

The roles and responsibilities of our internal units are described below:

Corporate Functions

Corporate Functions is responsible for travel, enterprise performance, PMO, internal audit and metrics, and corporate communications.

Strategic Initiatives


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Strategic Initiatives work closely with various business units of the company to develop and implement initiatives that are aligned to the vision of the organization. They act as the executive sponsors for key initiatives that help UST realize our vision of becoming the best IT and BPO services company in the world.

Global Sales and Solutions

Global Sales and Solutions is responsible for developing new client relationships; it focuses on building long-term partnerships with clients across the globe. It is responsible for developing service offerings that meet our clients’ needs.

QualityQuality develops and manages all aspects related to quality, both within the organization and to our clients as a service offering. They provide Independent Verification and Validation (IV&V) services to our clients and help them in quality and testing engagements. This team is also responsible for developing and maintaining internal applications and processes that enable us to be more efficient and effective in our operations.

Global Delivery

Global Delivery develops, enhances, and manages our delivery capabilities to complement our business growth. This unit’s primary responsibility is to align UST’s delivery capabilities with the expectations of our customers.

Global SourcingGlobal sourcing is responsible for creating and executing sourcing strategies that conform to our client requirements, as well as for optimizing sourcing processes and systems. Other responsibilities include global recruitment, resource management, and immigration services.

Finance

Finance is responsible for ensuring that the financial activities of the company are implemented as required and that UST is compliant with all applicable laws and regulations. This unit’s primary responsibilities include financial reporting, budgeting and financial analysis, accounting, compliance, corporate governance, taxation, pricing and audit, and record-keeping.

Human ResourcesHuman Resources is responsible for developing HR systems that support the implementation of business plans and provide effective talent management. It develops HR practices as strategic differentiators and contributes to the development and implementation of business strategy based on considerations of human capital, organizational capabilities, and readiness. It also performs basic administrative services and transactions involved with hiring, compensation, training, and staffing.

16. Describe the quality, education, and experience level of your employees based on their business function (sales, programmer, project manager, etc.). Please provide a table indicating the experience levels of resources within each function in 0-2 year, 2-5 year, 5-8 year, 9-12 year, and 12-year+ ranges.

UST has a rigorous evaluation and hiring process for new hires. Experienced lateral hires in the U.S. and India typically occur in response either to the organic growth of the business or to proactive investments to meet client needs. Almost all U.S.associates have college degrees and we promote an active level of internal training, course study, and vendor skills certification at all levels in the company.


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UST operates under CMMI and PCMM level-5 processes, with Six Sigma initiatives and other quality programs ongoing at all times in various areas of the company.

The experience levels for UST employees is shown below by business function (as of Aug 2009, latest numbers to be taken from RMG - Sayeram/Dinesan as required)

Business function0-2

Years2-5

Years5-8

Years9-12

Years12+

YearsSales 0% 0% 11% 55% 34%Project Management 0% 4% 29% 34% 33%Business Analysis 2% 15% 23% 50% 10%Programming 29% 31% 26% 10% 4%QA/Testing 26% 24% 21% 18% 12%Architecture and Design 2% 15% 23% 51% 10%Consulting 0% 0% 30% 40% 30%BPO 83% 8% 7% 1% 1%Corporate support functions 21% 23% 15% 19% 22%Executive Management 0% 0% 1% 25% 74%


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