1/2 day cec courses - your restoration coach · our iicrc cec courses qualify for .5 iicrc cec for...

�These Courses Qualify for CE Credits with most Provincial Insurance Associations, the IICRC and the RIA (Restoration Industry Association)

Choose the CEC Courses you want to host:

Water Damage Remediation Basics

Contaminated Water Restoration Unravelling the Mystery of Contents Restoration Hoarding and the Restoration Contractor Trauma, Grow-op and Meth Lab Clean-up Basics Environmental Awareness Fire & Smoke Damage Refresher Restoration Management for Success Restoration 101

Contents Restoration…. Beyond the Basics Water Damage Remediation - Beyond the Basics Restoration Management - Building Real Value

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Our IICRC CEC Courses qualify for .5 IICRC CEC for each half-day of classroom or online training.

These courses are also approved for RIA Continuing Education Credits by the Restoration Industry Association.

Book your IICRC / RIA CEC approved Courses today! [email protected]

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1/2 Day CEC Courses EACH COURSE QUALIFIES FOR IICRC & RIA CEC CREDITS

FULL Day CEC Courses EACH COURSE QUALIFIES FOR IICRC & RIA CEC CREDITS

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Overview of this Half Day CEC Course: Water damages have significantly increased as a result of greater warming trends that contribute to significant storms and flooding, more amenities such as; bathrooms, plumbed ice and coffee makers along with poor quality products and workmanship. This has greatly impacted the insurance and restoration contractor business. Due to this substantial increase in water losses, great strides have been taken by the insurance industry to reduce the number of claims or changing coverages and control the costs of restoration.

This course considers a number of aspects associated with water damages including but not limited to:

• Contributors to the increase of claims • The channel and importance of effective communication • Understanding the role of the Owner, property manager, the Broker, Adjuster,

and the Restoration Contractor • An overview of the restoration and drying process from start to finish • How to prevent indoor or environmental issues during and after the restoration process • An overview of how to deal with structural materials, contents and reconstruction • How to prevent liabilities associated with hazardous materials such as lead and asbestos • Steps taken to reduce business interruption and additional living expenses

This course will appeal to: • Project Managers for restoration firms • Owners / Managers / Estimators of restoration firms • Insurance Adjusters • Restoration Job Site Superintendents • Restoration Crew Chiefs and Technicians • Restoration Demolition and Rebuild staff • Restoration Sub-Trades • Insurance Brokers, Adjusters and other interested parties.

“Water damage prevention has come a

long way but claims involving water continue to play a large part in the

disruption in people’s lives and a continued

concern for the insurance industry.”

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Doing water damages quickly, efficiently and with the insurer still a loyal client at the end of it all can be a challenge but is possible.

This half-day Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

WATER DAMAGE REMEDIATION BASICS

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Overview of this Half-Day CEC Course: Water damage can have a significant impact on a person’s home or business but when it is contaminated with affluence, chemicals or ground water it can create a whole new set of problems.

Sewage and other contaminates pose a serious threat to those occupying the space with increased risk associated with indoor air quality, physical contamination, and building deterioration. It also requires additional work in addressing the damaged area’s and surrounding spaces to properly remediate. Efficient and effective remediation is essential in order to protect all inhabitants, the workers, and the building. For example what PPE (Personal Protective Equipment) needs to be worn by restoration technicians. What containment of the affected areas needs to be done. Additional time and material are normally incurred when dealing with these types of losses.

How do we address these situations as restorers? How can they impact the insured ? Why is coverage for sewer backups and black water infiltrations so important to the insured? These are just some of the important subjects we discuss during this course to help attendees understand what is involved in handling they types of losses.

We discuss a number of aspects associated with these type of loss including but not limited to: • What are some of the causes of this type of loss and what

may this include? • What is it we are dealing with? • What harm can it cause us? • How can we protect ourselves and the occupant? • Why is so much more involved than just drying the structure? • Why are these types of claims one of the most devastating losses? • This Course will be of value to Water and Remediation

Tech’s, Estimators, Project Managers, Property Managers, Insurance Brokers & Adjusters and others involved in disaster restoration.

• Remediating buildings contaminated with sewage and other water losses safely, quickly, efficiently, and with the insured still a loyal client at the end of it all can be a challenge but is possible.

This half day Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

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CONTAMINATED WATER RESTORATION!

“Water Damage Restoration when there is Grey, Black and other contaminates provides a step up in a contractors knowledge and skills to perform this work safely

and efficiently”

Art Johnson, CR, WLS




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Overview of this Half Day CEC Course: Properly handling, inventorying and restoring of soft and hard contents, textiles, art work and general personal property items has become a speciality service within the disaster restoration industry. There have been many changes, as techniques and processes have been developed that can salvage a great deal of contents that were previously written off.

Understanding today’s capabilities will allow disaster restoration contractors and their staff to realize the extent of how these services affect insurance claims. We will also review the importance of getting this service done right and how this benefits everyone.

Restoration Contractors deal with contents in almost every insurance claim, on some level. This has raised the need to do additional training for all staff who are involved in Contents claims. One of the prime benefits of this course is to help you better understand todays current abilities when dealing with property owners, tenants and adjusters… and all the staff involved with claims in your company.

This Half-Day Course includes:

• Situations contributing to the increase in contents claims • What important role does the insurance adjuster play • Idea’s on what to say….and not say to property owners and adjustors • The listing, handling, manipulation, and processing of contents. • The latest technology and procedures contributing to controlling contents restoration costs.

Understanding and expertise are essential in identifying and reducing the risk and liability associated with restoration when dealing with an insureds contents. Restoration Contractors and their staff need to have knowledge when dealing with Contents claims that may be involved in the restoration process. A basic understanding of what can or cannot be restored to pre-loss condition is extremely important and can make a huge difference in how a claim progresses.

This course will assist all involved in a Contents claim in regard to effective communication and realistic expectations and expenses associated when encountering these on an insured loss.

This Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

UNRAVELING THE MYSTERY OF CONTENTS

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Overview of this Half Day CEC Course: In 2013 Hoarding was entered into medical journals as a recognized disability. The result has led to greater research and understanding into this very disruptive and debilitating problem facing so many in our society. It has become a real issue for cities, social housing, landlords, communities along with posing significant issues for insurers and restoration contractors.

This 3.5 hour Course not only presents some of the latest statistics that surround this disability but covers areas such as:

• What may lead so many to suffer with this addiction to collect things • Identifying the difference between hoarding, collecting, or just plain squalor • What cities and communities are doing to deal with these situations • How this is being handled by our legal system and some of the liabilities associated with it • How and when the Broker and Insurers get involved • Sorting the restorable from the no-restorable • And finally the claims process from the initial inspection, to the contents and

property restoration Dealing with a hoarding situation when endeavouring to handle an insured loss involves so much more than your average claim. From the moment the phone call comes in through to the completion of the claim requires a unique approach, that, unless you have dealt with it in your own life or studied the disability, is very difficult to understand and requires a unique expertise.

This course will appeal to:

• City and municipal officials • Fire departments • Social housing and societies • Insurance Brokers and adjustors • Landlord and tenancy groups • Project Managers for restoration firms • Owners / Managers / Estimators of restoration firms • Restoration Job Site Superintendents • Restoration Crew Chiefs and Technicians • Restoration Demolition and Contents Staff • Restoration Sub-Trades


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HOARDING AND THE RESTORATION CONTRACTOR

“ONE MAN’S GARBAGE COULD BE ANOTHER MAN’S TREASURE!”

~ Art Johnson




Overview of this Half Day CEC Course: Over the years the increase of incidences involving active shooters, gang warfare and other illegal activities have meant a proliferation of grow-ops and meth labs. This has had an impact both on insurance carriers and restoration contractors. It has created the need for these industries to become familiar with what they may be facing when they become involved in these types of claims. There are so many variables.

Sometimes the aftermath will be localized but more often, we are seeing it impact larger or surrounding buildings including commercial, institutional, and residential properties. Often we find that crime and violence are closely linked so when called in to do a trauma scene clean-up we may find grow-ops, meth labs and other clandestine situations.

This half-day presentation will include: • Trauma scene, Grow-op, Fentanyl and Meth lab situations • Some potential Insurance considerations of issues and coverages • City and bylaw requirements and considerations • Remediation procedures • Returning the property to pre-loss

conditions

This course will appeal to: • Property owners and managers • Insurance companies and adjusters • Facilities managers • Restoration & Remediation Project Managers • Restoration Lead Techs and Technicians

“The contractors knowledge when facing

these situations assists in effective communication,

realistic timelines, expectations and expenses associated with this type of

loss.” !

It is essential that Project Managers, Crew Chiefs and Technicians have an understanding for the need for professionalism and expertise in identifying and reducing the risk and liability associated with the restoration of these situations and their environment.


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TRAUMA, GROW-OP, FENTANYL AND METH LAB CLEAN-UP




Overview of this Half-Day CEC presentation: Over the years the dangers and negative health effects associated with mould and materials containing such things as asbestos and lead have heightened our awareness and the need to prevent or manage these contaminates much more conscientiously in the claims process. Nowhere has this become more evident in the last few years than in the disaster restoration industry. According to Canada Mortgage and Housing “people should not live in mouldy houses” so the prevention and effective remediation of this environmental concern must be taken seriously. In addition to this, buildings constructed prior to 1990 have a greater risk of containing building materials that include hazardous materials and the world of the restoration and insurance industry is very well aware of it. This half-day presentation will include:

• What contributes to the growth of mould and how it can be prevented • Why is a qualified water damage remediation contractor so important • Where and in what materials are lead and asbestos found • What is the procedure when hazardous materials are suspect • How is it effectively and efficiently remediated while reducing risk of liability

This course will appeal to: • Project Managers for restoration firms • Owners / Managers / Estimators of restoration firms • Insurance Adjusters • Restoration Job Site Superintendents • Restoration Crew Chiefs and Technicians • Restoration Demolition and Rebuild staff • Restoration Sub-Trades

Understanding and expertise are essential in identifying and reducing the risk and liability associated with restoration when these environmental concerns are present or suspect. The insurance industries knowledge when facing situations that may include these in the restoration process assists in effective communication and realistic timelines, expectations and expenses associated when encountering these on an insured loss.

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ENVIRONMENTAL AWARENESS IN RESTORATION… REGARDING MOULD, ASBESTOS AND LEAD!

Disaster Restoration contractors and others who visit restoration sites need to be aware of potential workplace environmental hazards




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Overview of this Half Day CEC Course: Many owners and senior managers of Disaster Restoration and Environmental Remediation contracting firms spend the majority of their training on the technical side of the business. While that is extremely important, it is also crucial, especially in today’s competitive business environment, to also get training on and focus on the ‘Business’ side of things.

We will discuss systems & procedures and how if they are properly set up will allow owners and senior managers to enjoy their business more, have less stress and run more profitably.

If you’re like a lot of entrepreneurs, you use your Profit & Loss (P&L) statement as your report card at the end of the year. You may even use your P&L to figure out what your company is worth by applying a multiple to your profit. But having worked with hundreds or restoration entrepreneurs we’ve seen examples of companies that are marginally profitable but still run out of cash. Or worst yet go bankrupt. Your P&L and Balance Sheet can reveal a great deal about how your business is run, what you can spend money on…..and what you shouldn’t.

We will discuss the eight things that drive the value and enjoyment of your company and suggestions on how to dramatically increase the value of your business.

During Course we’ll look at how to:

• Structure your business to maximize its value. • Accelerate the pace of positive word-of-mouth for your business • Differentiate your business using the same methodology Warren Buffet looks

for in the companies in which he invests. • Minimize your company’s reliance on your personal involvement using some of the

strategies Tim Ferris used to reduce the time he spent in his business to just four hours a week.

This course will appeal to:

• Owners of Disaster Restoration and EnvironmentalRemediation company’s

• Shareholders or Senior Managers • Owners of Restoration Sub-Trades • Insurance Brokerage Owners

This half-day Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations. Art Johnson and/or Dan Murray will be your instructors.

RESTORATION MANAGEMENT FOR SUCCESS!

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“The Key to a truly successful business is to

#BuildRealValue” ~ Dan Murray, CR




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Overview of this Half Day CEC Course: Fire and Smoke Damage remediation services are a key part of most Disaster Restoration companies. This course is geared towards two groups of restoration Technicians, Crew Chiefs, Estimators and Project Managers. It is a great refresher for staff who haven’t had the SRT course for several years. Also, it can be used as a basic overview and primer for newer staff who have yet to take the IICRC SRT course. Either way the course and hands on demonstrations will benefit everyone involved.

This half-day Course will cover Fire & Smoke Damage topics such as: • Assessment of a Fire & Smoke Damage property and contents • A variety of Cleaning procedures we can possible use • Various procedures and cleaning processes • Deodorization techniques and equipment • A review of the basic ‘tools’ of our trade • Hands on demonstration of various aspects of this work • An overview of the most common PPE to be used on Fire & Smoke Damage jobs

Dealing with fire and smoke damage jobs require both technical abilities and procedures but also a customer service component to ensure a satisfied customer. Both are important to build a qualified restoration Team within your company. We will spend time on discussing the principals of a fire & smoke damage and how to restore the property to its pre-loss condition. An overview of how to restore and deodorize contents & structural damage and how to deal with soot residue. We will also discuss different restoration techniques including ultrasonics, ozone, Hydroxyl, Thermal and ULV Foggers, etc. We will look at some of the obstacles that can hinder removal of smoke odours, such as not dealing with the source removal properly or performing work such as proper HVAC cleaning, etc.

This course will appeal to: • Project Managers for restoration firms • Owners / Managers / Estimators of restoration firms • Restoration Job Site Superintendents • Restoration Crew Chiefs and Technicians • Restoration Demolition and Contents Staff • Restoration Sub-Trades • Insurance Brokers and adjusters

This Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

FIRE & SMOKE DAMAGE REFRESHER

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“The Key to full and proper smoke odour removal is to

eliminate the source” ~ Art Johnson, CR, WLS




Overview of this Half-Day CEC Course: From the novice in the restoration industry, Technicians, Project Managers, PMA’s, office staff, Business Development, or anyone wanting an overview or update of the industry and what is involved this course gives an overview of most perils and how they are dealt with by the restoration professional. This include’s a brief overview including but not limited to restoration associated with:

• Water • Fire / Smoke • Odour • Trauma • Meth / Grow Ops • Vandalism • Mold / Asbestos • Contents

Delivering restoration and remediation services properly has to be done with trained Techs and Project Managers and Estimators. We also discuss various ways we assist in serving multiple parties in an insurance claim and the special Customer Service skills and techniques it requires.

This course will appeal and provide basic understanding to: • Insurance and Broker agents and adjusters • Restoration Contractors, their technicians and admin. staff • Property and Facility Mangers • Institutional Maintenance workers

In today’s world, the turnover in the above mentioned industries is great and to have a brief overview of what many will face or be involve in will prove very valuable in assisting these to be comfortable in dealing with. This course will assist anyone with an IICRC designation to maintain their CEC requirements and also provide an update on what changes and advances are being made in the restoration industry.

This half day Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

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RESTORATION 101

“Disaster Restoration is a key component in settling insurance claims quickly

and efficiently. Professional Restoration & Remediation work helps

insurer’s,

Art Johnson, CR,




Overview of this Full Day CEC Course: Restoration Contractors deal with contents in almost every insurance claim, on some level. This has raised the need to do additional training for all staff who are involved in Contents claims. One of the prime benefits of this course is to help you better understand todays current abilities when dealing with contents claims in your company.

Properly handling, inventorying and restoring of soft and hard contents, textiles, art work and general personal property items has become a speciality service within the disaster restoration industry. There have been many changes in the last few years, as techniques and processes have been developed that can salvage a great deal of contents that were previously written off.

This 7.0 hour Course includes: • Contents cleaning & deodorization • Determining whether to clean off-site or on-site • Proper Pack-out and Pack-back techniques • Situations contributing to the increase in contents claims • What important role does the insurance adjuster play • Key points in how to set up your facility • Hands-on demonstrations • Listing, handling and manipulation of contents. • Tips on evaluating the loss and determining the scope of

work needed • Idea’s on what to say….and not say to property owners

and adjustors • Latest technology and procedures contributing to controlling contents restoration costs. • Ways to minimize damages and loss with contents stored at your facility

An understanding of what can or cannot be restored to pre-loss condition can make a huge difference in how a claim progresses. This course will assist all involved in a Contents claim in regard to effective communication and realistic expectations, expenses associated and more.

This is a great refresher for staff who have been dealing with contents for several years. Also, it can be used as a overview and primer for newer staff who deal and process contents on a regular basis. Either way the course and hands on demonstrations will benefit everyone involved.

This One-Day course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

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CONTENTS RESTORATION… BEYOND THE BASICS

“Understanding and expertise are essential in

identifying and reducing the risk and liability associated

with dealing with an insureds contents ”

~ Art Johnson, CR, WLS




Overview of this One Day CEC Course: Contractors deal with some sort of water-moisture problem in the majority of insurance claims, whether a burst pipe, sprinklers going off in fires, water from extinguishing the fire, etc. Additional or updated training for all staff who are involved in water damages is very important.

This is a great refresher for staff who haven’t had the IICRC WRT course for several years. Also, it can be used as a basic overview and primer for newer staff who have yet taken the IICRC WRT course. Some of your sub-trades may also benefit a great deal by attending this full day course. Either way the course and hands on demonstrations will benefit everyone involved.

This full day course considers a number of aspects associated with water damages including:

• Main contributor to the increase of claims

• The importance of effective communication • Hands-on demonstrations • Understanding the role of the Owner, property manager, the

Broker, Adjuster, and the Contractor • An overview of the restoration and drying process from start

to finish • How to prevent indoor or environmental issues during and

after the restoration process • Tips on being more productive and efficient in dealing with

water losses • Contents: wet or dry they need to be considered and dealt with

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• Evaluating the loss and determining the scope of work needed • An overview of how to deal with structural materials and reconstruction • How to prevent liabilities associated with hazardous materials such as lead and asbestos • Steps taken to reduce business interruption and additional living expenses

Water damages have significantly increased as a result of greater warming trends that contribute to significant storms and flooding, more amenities such as; bathrooms, plumbed ice and coffee makers along with poor quality products and workmanship. This has greatly impacted the insurance and restoration contractor businesses.

This One-Day Course is presented by a Restoration Contractor with extensive real life experience dealing with these types of situations.

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WATER DAMAGE RESTORATION… BEYOND THE BASICS

“Doing water damages quickly, efficiently and with the insurer still a loyal client at the end of it all can be a challenge but is possible.”

~ Art Johnson, CR, WLS




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Overview of this One Day CEC Course: Most owners and partners of Disaster Restoration and Environmental Remediation contracting firms started their business for the freedom that comes in running their own company. The challenge is that for many business owners the dream remains elusive.

In fact, you may feel trapped in your business because: • you know more than anyone else in your company about how to run the business; • your customers ask to deal with you personally all the time; • you are constantly involved in the building or creating of what you sell; • you are your company's best (and often only) sales person. • This Full Day Workshop is an interactive, sleeves-rolled-up session, dedicated to getting you

back on track to gaining the freedom you deserve as a business owner. You should decide how your business will operate, what you do in it and how many hours a week you will work. Don’t let your employees, customers or others tell you how to run your business.

At this Full Day Workshop you will discover:

• How to recognize when you've fallen into The Owner's Trap and steps to take to pull yourself out; • The three attributes of a scalable business model; • The eight factors that drive the value of your business; • One kind of revenue that can triple the value of your business; • The six forms of sustainable recurring revenue; • The one question you need to ask your customers to predict

the likelihood they will buy again in the future and refer you to others.

• The two essential elements of your marketing plan you need in order to avoid commoditization and costly price wars;

This course will appeal to: • Owners of Disaster Restoration and Environmental Remediation company’s • Shareholders or Senior Managers • Owners of Restoration Sub-Trades • Insurance Brokerage Owners

A workbook is provided and discussion on your dashboard Value Building score will be done. This One-Day Course is presented by Restoration Contractors with extensive real life experience dealing with these types of situations along with Value Building training and certification. Art Johnson and/or Dan Murray will be your instructors.

RESTORATION MANAGEMENT - BUILDING REAL VALUE

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“GIVE US ONE DAY OF YOUR TIME, AND WE'LL SHOW YOU

HOW TO BUILD REAL VALUE IN YOUR BUSINESS.” ~ Dan Murray, CR




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SPEAKER BIOGRAPHY’s

helping others transform their business to obtain their [email protected]

Art Johnson CR, WLS started in the Restoration industry in1988. He went from a 2- person company doing carpet and upholstery cleaning to assisting in the growth of one of western Canada’s largest, independently owned, full service restoration company’s. Basically he went from a one-man tech to Senior Operations Manager and Trainer.

Art’s a Water Loss Specialist (WLS), a Certified Restorer (CR), an IICRC Master Restorer and Cleaner and a Certified Value Builder. Art has proudly served on, and, for a time, chaired the Water Loss Institute, co-chaired the Restoration Council, along with serving as the Environmental Chair for the RIA.

He is the proud recipient of the RIA 2011 Industry recognized, Martin L. King award for outstanding service to the industry.

Art has extensive training and experience in all aspects of the restoration industry and is passionate about training and

Dan Murray, CR has helped hundreds of business owners throughout the USA and Canada develop a business that gets better results….. faster and easier.

Dan has been a Certified Restorer since 1993 and has earned his Certificate of Environmental Management and Certified Value Builder designations.

For over 20 years he ran full service Disaster Restoration and Environmental Remediation businesses and did Large CAT losses across Canada and the US.

He then spent 10 years as a Franchisor in this industry where he developed his passion for training and helping business owners and their Teams.

Dan is author of the popular ebook “7 Ways to Improve YOUR Margins”

Since 2009 Dan has coached contractors to help them build real value in their business while enjoying it more.

[email protected]







1/2 day cec courses - your restoration coach · our iicrc cec courses qualify for .5 iicrc cec for...

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